A JEWEL in the FINE JEWELRY DEPT. If you are looking for a wonderful gift or something special for yourself. Head upstairs to the fine jewelry dept at Saks Fifth and ask for Tory! She has the expertise and excellent customer service and will help you select and get exactly what you want. We were so pleased with her helpful and caring service. We didn't see exactly what we wanted and she went above and beyond to contact the vendor to have it made. And she also got us a wonderful promotional gc that Saks was offering during the holidays. It was worth the wait and Tory kept in contact with us to make sure we were informed all along the way. So happy we still have wonderful sales associates that take the time to really show they care and help. Especially in this time with AI and online shopping with a bot, it's become so rare to find a treasure like her! read more

Horrible costumer service. Not recommended at all. the online experience is even worse. incompetent agents , cancelled orders so they can sell it at a higher price, multiple billing for months after they cancelled my order... I can write a book about that read more

I love the new location of the Saks Fifth Avenue here on Wilshire in Beverly Hills. I came to purchase a gift for my mom with my sisters and had a great experience. The store is so beautiful and grand. It's very enjoyable to walk through the floors and isles. Everything is organized and well stocked. Designer clothes and products at its best. You can find all major names here under one roof. Customer service was friendly and helpful. We did get lucky and find a purse for my mom that she loved. There is a cafe on the fifth floor that we didn't get to try cause it's closed on Sundays. At least that's what we were told. I'll have to look into that. There was a sale going on and they had a lot of designer shoes such as Valentino, Prada, Chloe and more on sale. read more

Saks Fifth Avenue - Shoe Stores Near Me - Beverly Hills, California

It's such a beautiful store. Employees were so professional and knowledgeable. Wish I live closer. read more

Saks Fifth Avenue - It's me in front of the beautiful staircase - Shoe Stores Near Me - Beverly Hills, California

This store has the absolute worst customer experience. If you want to buy a gift card they treat you like you're poor and causing a huge inconvenience. If you have a return, sales associates will turn their backs when you ask them for help. You will be ignored. I went to do an online return and the sales associate gave me back a gift card instead of my original form of payment without my consent even after I told her I did not want a gift card. She said "here." Called corporate to verify if this was normal procedure and it's not. Avoid this location and the bad attitude read more

Best shoe floor ever!! It's seriously an entire giant floor filled with all the different designer brands. Truly is shoe heaven for shoe lovers! There were a tonnnn of sales associates ready and eager to help shoppers. I wish they would spread out more so it doesn't feel like your surrounded by sales associates at every angle while you're browsing lol. Very friendly though and I'd rather have SAs who are willing to help rather than ignoring the customer. Third floor is Chanel. RTW, bags, and fine jewelry all there. Just to the side of the Chanel boutique by the elevators is the rooftop restaurant. Looks great there but haven't been yet. This is the old Barney's building so you get to see the beautiful and iconic staircase. read more

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They moved from the old location to the old Barney's New York store. They have a lot of good designer shoes, and clothing, but it's just adequate good items but sometimes a hit and miss. I like Saks though, but I did prefer the old location. I have a very good sales rep here so that makes it good. Or otherwise I will shop online when needed. If you have you Saks card or purchase it free valet of not it starts at $2.50 after 20 minutes. Overall, it's pretty cool here to get some good items! And good customer service. -Marshay D. read more

Saks Fifth Avenue - Outdoor - Shoe Stores Near Me - Beverly Hills, California

Always an amazing time at Saks Beverly Hills. Every sales associate is so kind and attentive in both stores (men's is separate), but I shop with the elite Heidi. Heidi is such a kind individual who has such a bubbly personality and always goes above & beyond for her clients. Just an example , ordered my beautiful Saint Laurent envelope & had a fun day of wrapping it in store ! She is amazing , and so is the rest of the Saks team. Heidi truly is the best!! So blessed by her, always. read more

Angela in luxury purses is AMAZING!! Her attention to detail and taste was able to show me amazing bags that fit my style exactly! Sacks is extremely lucky to have her read more

I bought a very beautiful D&G scarf here during a weekday, and it was so quiet and relaxing inside. Not a lot of foot traffic so you can browse peacefully and the decor is well put together.. the stairs are so chic! read more

The old Saks for women at 9600 Wilshire is closed - the new, at 9570, occupies the old Barney's of New York location. It is interesting going in there and up the wide stairs to experience Saks versus Barney's, but over all, this is a much better location. The old building was dated and had narrower and smaller levels as you went higher up. The new building provides the bright new Barney's look, to the old Saks. Everything is here for the ladies - all the designers, and in a much brighter more open venue. read more

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Saks is just an awesome store! I've been a fan of Saks ever since I was born and still is. When you need some retail therapy, please do not forget Saks. It's always there and has been there forever unlike some other stores that just come and go. Stop by, I highly recommended! Ok now, bye. read more

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I purchased my first Chanel at Saks! It was a good experience. Geoff the SA was super helpful and patient with me while trying out all the bags. I ended up going with the Small Caviar Classic and the Maxi Caviar classics. I just love how all the luxury brands are all in one place. Great retail therapy! read more

Saks Fifth Avenue - Shoe Stores Near Me - Beverly Hills, California

UPDATE: they stretched them and they don't hurt anymore. They did call me and I had another talk wi to them. Overall good follow up. ORIGINAL REVIEW: I purchased these OFF WHITE SANDALS not knowing in store that they were going to make my toes bleed. Yes. They cut my toes open and made them bleed. HAZARD!!! You won't know this till you actually wear them all day. They start to slide up against your skin and they make your toes bleed. SHAME ON SAKS FOR NOT TESTING THEIR SHOES OUT FIRST. &&&&&&&&& I walked them into a store to ask if I could have anyone HELP me with the issue, and the lady I spoke to had the nerve. Since she couldn't assist me, I spoke to a manager and she assisted me better. All they offered was to leave them overnight and stretch them out for me. THEY KEPT SAYING WE CANT RETURN THEM SINCE U WORE THEM. I NEVER SAID TO THEM I WANTED TO RETURN THEM. Bad customer service here. Very uncompassionate unprofessional NON EXPERT people working here. I emailed off white just now too to complain. read more

Saks Fifth Avenue - Shoe Stores Near Me - Beverly Hills, California

New location is fabulous but the 5 stars is for the lovely experience we had with Hilda and Natalie. My sister lost her home to the Palisades fires and lost everything. While trying to navigate next steps for her family, she needed work clothes for a business trip the following week. She made an appointment online and received an email almost immediately expressing sorrow for her ordeal, with an offer to provide a complimentary lunch. Hilda and Natalie pulled fantastic staples to get the ball rolling, and understood that my sister needed classic and well-tailored pieces striking the balance between corporate/conservative and trendy/modern. They were a shining light during a very dark time, especially after a disappointing experience at Neiman's earlier that day. read more

Purchased an item online 1 day & went to pick it up the next day. The rep at the pickup booth said my item wasn't ready for pickup. Couldn't understand how since it was in stock at the store. I needed the item before Christmas. The rep didn't make any effort to accommodate me or even ask what the item was. The rep next to her said that if the item was ordered the day before then it should be ready but she ignored her. I just asked another floor rep for the item and was able to purchase it. Now whenever the item arrives I just will cancel and ask for a refund. Never experience this type of service at Saks BH in all my years as a customer. read more

Good among the line. Another shopping place I go during the vacation season. Reminded me of Sake Fifth Avenue in New York City where I came from. read more

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My experience at this location was mixed. I had bought some shoes online. I forgot how European shoes run small. So I called the customer service number and they were great. They had told me to go to my nearest store and even exchange would be given. I called the actual store, and they had told me that they couldn't do it. I would have to do a return, then buy the item and submit a price adjustment. And they wouldn't even check to ensure the item was in stock. When I asked, the gentlemen on the phone had really said " I have to hang up on you to go to check." Soo, I decided to give myself a day and hope I get someone new. The following day, decided to call the customer service number again. Again, they were great. They said that they can do an even exchange and that the item was in stock. I didn't waste my time calling the store again. I drove 30 miles to this location. I went to the online exchange downstairs. The lady was a bit nicer but she had mentioned that they couldn't do an even exchange! I had to do a return and then a price adjustment. When I mentioned that corporate customer service had told me otherwise she had said" well you can try, but I wouldn't want you to have to go upstairs for nothing." I told her I would take the chance. So I did. Once I got upstairs, I got a warm embrace by Carolee Fisher!! She was super nice! She ensured that I got the right shoe, and that they fit perfect. When I asked her if I can do an even exchange, she confirmed it!!! So she deserves the best!! I was skeptical of coming to this location, because the reviews went great. But she made me want to return. I just have to wait for my next shoe purchase to be available here I. My size!! Thank you Carolee, you made me want to return!!!! But the online returns team members are in need of customer service training!!! read more

My experience at Saks Fifth Avenue in Beverly Hills was great until this past October when they refused to exchange or refund a pair of Louis Vuitton sunglasses they sold me that were not the correct pair. The Louis Vuitton part of the store is the absolute worst, frankly I will never shop here again. Backstory, we had a newborn and I bought various things from Saks including a Chanel Handbag for my wife (push present!) and a gucci handbag for my wife. I also purchased an LV belt for my brother in law and asked the rep if the glasses my wife was wearing in a photo (the glasses were stolen out of her car) were the ones at the store. He said "absolutely, those are definitely the ones." When I asked if he was sure, he said he was positive. My wife opened the sunglasses said it was not the ones. So, given newborn and work I didn't have a chance to return until 40 days later. And when I tried the people there didn't even look at the receipt or want to hear me out they just refused to exchange or return. When I talked to the manager and tried to politely explain the situation she had a smug look, didn't even want to talk to me and said no. They also said they can't do it because of corporate (which is not true.) We have since contacted client services for LV and Corporate and they said they 30 day policy is at the discretion of the store and they usually make exceptions. I get that there are policies but when someone shows you they have a 2 month old and the commute is 45-60 minutes to get there. maybe have some courtesy to do the right thing. read more

They have a nice array of elevated merchandise of high quality. I am leary of online shopping because I feel it's too easy for online marketers to use lighting & camera tricks to fool your eye. I f I order two of something off the internet from random sellers, I expect to receive two. Too many times I order two & receive only pne,yet still paid for two. I've Never received this type of shotty service from Saks Fifth Avenue & I hope & never will. Saks Fifth Avenue is a top drawer, class act. My favorites Saks stores are Fifth Avenue Manhattan & Greenwich;CT. Saks Fifth Avenue. read more

I bought a ferragamo bag online and received 500$ gift card. After i received the bag was very small i sent to store for refund. I am very disappointed of Saks fifth employees don't know what they are doing in costomer service i can't even call that costomer service i was trying to explain that i want to order the bigger one of my bag and not loose 500$ gift card No employee try to help me i felt i was at bazar no high class department store you must train your employees send them shop at neiman or even macys and get them know their computer i have 5 transactions now on my account buying and refunding Horrible i left store without a bag and lost 500 gift card because of not knowledge and less care employee . won't shop again at Saks read more

I purchased a $410 perfume online. I received the perfume with the plastic put together with scotch tape, a dirty box, and when I opened the box, the perfume was used as they had taken some of the perfume from the bottle. I called customer service for an exchange in the store because this is for a meaningful gift. I was told that I need to return the perfume to the online store because the store has another return policy and they won't exchange the perfume, and they will refund the money over $410 once they determine the case is eligible for return. I provided pictures, and a high-end store should provide the fastest and best resolution. This is the second time it has happened to me buying perfume only through this store. The first time was with a $500 cologne, and it took almost a month to get a refund, and I had to call so many times that it was a nightmare. They should fire the employee who sent the perfume under these conditions because it reflects poorly on the store. Now I have this perfume that is not good for a gift, and I have to pay out of my pocket again for another gift. read more

In-store shopping experience is okay, but I ordered something from Saks.com which was delivered to my home. They hire OnTrac Delivery (a cut rate company who gets a 1-Star rating from Yelp) to deliver their merchandise who isn't smart enough to put delivered package out of view from street even though there is a logical/obvious place to put it. An hour later it was stolen from my porch. UPS and FedEx are always smart enough to put packages out of view. Saks's response was "call the police" and you can only talk to a robot from OnTrac who keeps repeating the same question. Useless!! read more

This review is just for the Louis Vuitton store within, next to Saks shoe department. Janelle is so nice and helpful. She understands it might take time to decide on what gorgeous item to buy. When I looked at jewelry she also brought out more that was not on display. It's a small store but there's a wide enough selection. If not, what you want can be ordered. Due to Covid, a limited number of customers can be in the store. If you make an appointment you can avoid waiting in line. There's also free two hour parking on the next block. read more

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My review is for style advisor, Nora P. I found Nora on Instagram when she worked at a different department store in NYC. I bought a pair of Chanel loafers from her and found her to be incredibly helpful and kind. She's now at Saks in BH, and while I have never had the privilege of shopping this location in person, I've had the privilege of working Nora via DM and text messages. I have a large foot and my size shoes are generally sold out. Over the past week, Nora has helped me secure three pairs of boots and a pair of espadrilles I'd been wanting. One pair had to be sourced from out of state. What I live about Nora is her follow through and communication. Being a stylist and/sales advisor can be a thankless job, but Nora responds to my messages quickly and is helpful. Thank you, Nora! read more

Terrible customer service from Rosa at the returns desk. Extremely rude , condescending and unprofessional.

I have been a Saks customer for over 20 yrs. I've spent thousands at Saks. Sadly, since it was taken over by Capitol One it has gone downhill. My daughter was in the Beverly Hills store and brought 2 dresses that were still in the boxes to try on at the store, one $1500, the other $700. First thing said to her was "why do you want to try on here? Why didn't you try on at home?" Next, she was told "the fitting rooms are on ____floor" THEY WERE NOT. She could not get ONE salesperson to help her find a gown. I will NOT be using Saks anymore. Customer service is just not available to customers. I'll spend my $30,000/yr at Neiman Marcus, where I get help with a smile, and gratitude. read more

Ordered online, pick up in store.: was waiting my order pick up to be ready for 24 hours, tried the dress in store after pick up and decided to return because of the size. The store associate said that the system doesn't allow returns for 2 hours after pick up, After 2 hour, still no return possible, wait for the next day. Horrible store policy. Customer service representative was patient and friendly but nevertheless our experience with the store was poor. read more

Melissa at the La Mer desk - wow! Came in to the new location today with my boyfriend and she went above and beyond to make us happy! I've been a loyal customer since '03 and I've never encountered anyone like her! Also really like Raghib in shoes. read more

I believe this is one of the largest (if not The Largest) locations for Saks Fifth Avenue. They have multiple floors with accessories, shoes, jewelry, and clothing by a variety of designers. The shoe department alone is massive and takes up almost an entire room on the ground/second floor. There are small boutiques for Chanel, Dior, Gucci, Armani, Dolce and Gabbana, and other designers. In addition to the premium labels, you can find a mix of mid-priced brands and items under one roof. When I went recently, the store was having a big sale and there were racks of clothing marked down on multiple floors. Staff were pretty friendly when I visited. The girl in Chanel was very welcoming and tried to help me look up a top I was hunting for. She couldn't find anything and offered to take my contact information in case she came across something. Parking options include street parking and public lots. I like to park in the lot by Crate and Barrel because it's underground and I like being able to walk around the area to get to the shops. read more

Worst costumer service! When is time to sell they promptly will help you .... If you want to exchange or return an item please be patient ..... read more

Horrible customer service. Went in to exchange a skirt for a different size. I asked her if it was ok to do the exchange in her department and she told me that they normally do that on another floor (very rudely, like how dare I not know that) but she would make an exception because I was with my 2 month old son. I told her I could go to that floor. She then told me that since I was going to repurchase, she would do it (obviously wanted to commission). I wanted to look around a little more and so after returning the skirt, I told her I wanted to look around a little more. She said "well you wanted to exchange, so just buy it now." I told her I wanted to look around some more and she was very annoyed. She proceeded to follow me around, watching me like I was up to something. I decided to NOT buy from them and go to Nordstrom instead. They sell the same product I was going to buy and I've never been treated like that at a store. Also, I ended up having to use the "lounge" to feed my son. I used the one on the third floor behind Gucci. It was falling apart and not very clean. I was very surprised by that, too. read more

I had a very poor experience at Saks Beverly Hills after years of shopping here. I purchased a perfume and once I opened it I realized it did not smell quite right. The scent was off like this particular bottle was defective. I purchased 2 bottles of the same scent at once, one for me and one for my mother. My mother's smelled how I'd expected the perfume to smell. Saks refused to do an even exchange of the same exact perfume citing that the wrapping was removed. Duh, how else would I know the bottle was defective without having opened it? Very poor customer service, and I am stuck with a very expensive bottle of perfume that I'll never wear. read more

Phillip in CHANEL 5 star client advisor. Friendly, explained the collections while not being pushy with sales of items. The experience in the CHANEL store with Phillip was excellent. Every employee could take a page from his book. He offered me water and toured the roof top deck and took the time to explain who he was and what the company's direction was with its goals. Great company with an even better employee. Thank you Phillip. read more

This review is for the contemporary department. Although they have a great selection on floors 4 and 5, the mistakes make it difficult to return. I am continually disappointed in the service in this department. I regularly shop for myself and for my friends, and always have an issue with the ladies that work on this floor, specifically the more senior associates. I have experienced rudeness, but also more importantly big mistakes, that impact my purchases. 1. In the summertime I purchased several items, and then ended up shopping somewhere else and found other things i liked more. When I came back to return I was treated so poorly, and felt so uncomfortable. Then, I realized that they made a mistake with my transaction. I was charged for a pair of shorts, but they were not included in my bag. I was treated like a thief, instead of a customer, as if I stole them and came back to get a second pair. Then they finally gave them to me, and they didn't end up working, and because they didn't work, returning them was a disaster- took over half an hour. The woman decided it was best to return the shorts I never had, to only get a gift card return, and it took management half an hour to figure out how to return these back to my credit card. 2. I just purchased several items yesterday, and two things have sensors on them. I needed them at 10:30 this morning, and could not get to a store to get these sensors off. It completely ruined my morning, and the sales associate assured me that all the sensors were off. They were not. It's really unfortunate that these mistakes continue to happen. Additionally, the stare down I get from these associates when I come back to shop makes me so uncomfortable. I shop all over town, and I love going to stores like Bloomingdales where I receive great service, or boutiques. I understand mistakes happen, but this has been one time too many. I suggest that management retrains these women, or hires more staff to help with transactions, packaging clothing, checking item counts and removing tags . read more

Worst customer service in the world. On NUMEROUS occasions. Shopping or returning, they are rude and make it hell. I was sold a worn pair of shoes. Worn!! I realized when I got home and when I went back to return it, the manager Sara was unimaginably rude and refused to return it. I've never been spoken to that way in my life. I had to go back and speak with another manager who helped me in 5 minutes. Never ever again read more

Best store I ever saw loved shopping there my day was so good looking around good selection and good stuff too read more

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What can I say about this location? The employees made me feel like royalty here! Got a few fragrances that I had been wanting to smell... shout out to Gerard who was just the best and also Guillermo at the D&G counter. The money I spent was well worth it! read more

Spectacular if you have $$$$. Good choices. Service can be spotty. Lovely experience Some areas like Akris Pinto had zero staffing. Elsewhere I saw staff members hanging out chatting read more

Love the in store shopping, would not recommend anyone do an in-store pick up. They had me wait 30min plus just to tell me I could not pick the order up for simple reason of auto correct on my name. Which only changed one letter. read more