Cancel

    Open app

    Search

    Saks Fifth Avenue

    3.0 (539 reviews)
    Closed 11:00 am - 7:00 pm

    Saks Fifth Avenue Shoe Stores Photos

    You might also consider

    Recommended Reviews - Saks Fifth Avenue

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos

    It's me in front of the beautiful staircase
    Julie T.

    It's such a beautiful store. Employees were so professional and knowledgeable. Wish I live closer.

    Mimi R.

    Best shoe floor ever!! It's seriously an entire giant floor filled with all the different designer brands. Truly is shoe heaven for shoe lovers! There were a tonnnn of sales associates ready and eager to help shoppers. I wish they would spread out more so it doesn't feel like your surrounded by sales associates at every angle while you're browsing lol. Very friendly though and I'd rather have SAs who are willing to help rather than ignoring the customer. Third floor is Chanel. RTW, bags, and fine jewelry all there. Just to the side of the Chanel boutique by the elevators is the rooftop restaurant. Looks great there but haven't been yet. This is the old Barney's building so you get to see the beautiful and iconic staircase.

    Outdoor
    Marshay D.

    They moved from the old location to the old Barney's New York store. They have a lot of good designer shoes, and clothing, but it's just adequate good items but sometimes a hit and miss. I like Saks though, but I did prefer the old location. I have a very good sales rep here so that makes it good. Or otherwise I will shop online when needed. If you have you Saks card or purchase it free valet of not it starts at $2.50 after 20 minutes. Overall, it's pretty cool here to get some good items! And good customer service. -Marshay D.

    New Saks, brighter, more expansive.
    Matt K.

    The old Saks for women at 9600 Wilshire is closed - the new, at 9570, occupies the old Barney's of New York location. It is interesting going in there and up the wide stairs to experience Saks versus Barney's, but over all, this is a much better location. The old building was dated and had narrower and smaller levels as you went higher up. The new building provides the bright new Barney's look, to the old Saks. Everything is here for the ladies - all the designers, and in a much brighter more open venue.

    Dior!
    Yvon Meow J S.

    Saks is just an awesome store! I've been a fan of Saks ever since I was born and still is. When you need some retail therapy, please do not forget Saks. It's always there and has been there forever unlike some other stores that just come and go. Stop by, I highly recommended! Ok now, bye.

    Mandy W.

    I purchased my first Chanel at Saks! It was a good experience. Geoff the SA was super helpful and patient with me while trying out all the bags. I ended up going with the Small Caviar Classic and the Maxi Caviar classics. I just love how all the luxury brands are all in one place. Great retail therapy!

    Loren V.

    UPDATE: they stretched them and they don't hurt anymore. They did call me and I had another talk wi to them. Overall good follow up. ORIGINAL REVIEW: I purchased these OFF WHITE SANDALS not knowing in store that they were going to make my toes bleed. Yes. They cut my toes open and made them bleed. HAZARD!!! You won't know this till you actually wear them all day. They start to slide up against your skin and they make your toes bleed. SHAME ON SAKS FOR NOT TESTING THEIR SHOES OUT FIRST. &&&&&&&&& I walked them into a store to ask if I could have anyone HELP me with the issue, and the lady I spoke to had the nerve. Since she couldn't assist me, I spoke to a manager and she assisted me better. All they offered was to leave them overnight and stretch them out for me. THEY KEPT SAYING WE CANT RETURN THEM SINCE U WORE THEM. I NEVER SAID TO THEM I WANTED TO RETURN THEM. Bad customer service here. Very uncompassionate unprofessional NON EXPERT people working here. I emailed off white just now too to complain.

    See all

    28 days ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    14 days ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    11 months ago

    Helpful 2
    Thanks 0
    Love this 4
    Oh no 0

    1 month ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of T D.
    21
    126
    17

    3 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 2
    Thanks 1
    Love this 2
    Oh no 0

    2 years ago

    Helpful 5
    Thanks 3
    Love this 4
    Oh no 1
    Photo of Ransom S.
    9
    93
    101

    3 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 months ago

    Helpful 1
    Thanks 1
    Love this 1
    Oh no 0

    5 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Matt K.
    427
    900
    2020

    2 years ago

    Helpful 5
    Thanks 0
    Love this 1
    Oh no 1

    3 years ago

    Helpful 11
    Thanks 1
    Love this 15
    Oh no 0

    2 years ago

    Helpful 5
    Thanks 0
    Love this 1
    Oh no 2
    Photo of Loren V.
    236
    1063
    1857

    3 years ago

    Helpful 5
    Thanks 0
    Love this 0
    Oh no 1

    1 year ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    5 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Chunjai K.
    2325
    1336
    13119

    2 years ago

    Helpful 4
    Thanks 1
    Love this 4
    Oh no 1

    6 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Tony A.
    902
    70
    21

    2 years ago

    Helpful 9
    Thanks 1
    Love this 1
    Oh no 4
    Photo of A M.
    0
    49
    0

    9 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    9 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 3

    2 years ago

    Helpful 4
    Thanks 0
    Love this 0
    Oh no 3

    5 years ago

    Helpful 2
    Thanks 0
    Love this 3
    Oh no 0

    3 years ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 1

    2 years ago

    Terrible customer service from Rosa at the returns desk. Extremely rude , condescending and unprofessional.

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 3
    Thanks 1
    Love this 0
    Oh no 0

    1 year ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 1
    Photo of Sarah G.
    16
    17
    57

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 3
    Thanks 0
    Love this 1
    Oh no 0

    4 years ago

    Helpful 7
    Thanks 0
    Love this 1
    Oh no 0

    3 years ago

    Helpful 8
    Thanks 0
    Love this 0
    Oh no 3
    Photo of E. W.
    0
    12
    1

    1 year ago

    Helpful 4
    Thanks 0
    Love this 0
    Oh no 3
    Photo of James R.
    2
    71
    120

    2 years ago

    Helpful 3
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Erin N.
    114
    48
    0

    4 years ago

    Helpful 3
    Thanks 0
    Love this 0
    Oh no 1

    3 years ago

    Helpful 5
    Thanks 1
    Love this 0
    Oh no 1

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 1

    Page 1 of 14

    Saks Fifth Avenue Reviews in Other Languages

    Ask the Community - Saks Fifth Avenue

    Is it true that you get Free Valet parking for 2 hours with proof of purchase (showing receipt)?

    Correct. Parking is located in the rear.

    How good is the tailor at Saks Fifth Avenue Beverly Hills?

    Perfectly ok for alterations!

    View All 4 Questions

    Review Highlights - Saks Fifth Avenue

    So I walked down the street into Saks on Wilshire and an associate named Chris Sanders was ready and eager to assist.

    Mentioned in 6 reviews

    Read more highlights

    You might also consider

    Princess Polly

    Princess Polly

    2.3(6 reviews)
    1.0 miCentury City

    I was happy to hear they opened a Princess Polly at the Century City mall. I shopped in person at…read morethis store for Coachella festival outfits back in March and more recently for a wedding guest dress. I really like Princess Polly clothes and they have a variety of clothes for all types of occasions. Their stuff is so cute and have sales very often. I do wish they carried more of their online items in store. I've noticed they sell out of their popular sizes quickly like 2-4 so I recommend to call ahead and check with the staff to see if they have your size. Regardless I've had good shopping experiences and the staff is very friendly.

    I tried this company for the first time by placing an order 8/31 for HOCO dresses for my daughter,…read more2 weeks before event. I do A LOT of online shopping and a familiar with carriers and shipping speeds and I checked their their return policy as well as their shipping policy prior to ordering. Sadly, I didn't think to check what their policy is for lost packages. Originally my delivery date was 9/5 (bc holiday weekend), but I got a msg on 9/5 saying shipment was delayed because the carrier misrouted the package and the new arrival would be 9/9 (today). But the tracking shows the pkg has been and still is in Henderson NV (from CA to CO, then backwards to NV before it, if ever, gets to TX). Their horribly annoying automated system told me the package would be delivered Saturday 9/13 or Monday 9/15. By then it will be too late. I spoke to their customer service and found out they have a terrible policy in place for missing packages. Not only do I have to wait the full 6 business days (normal, but they said 6th day is tomorrow but on my calendar its today if 9/1 was the holiday), but if it doesn't arrive tomorrow (which tracking indicates it won't), they wait ANOTHER 14 DAYS before they will declare it missing. FOURTEEN DAYS after expected delivery?!?! I have never heard of giving a carrier that much EXTRA time to "locate" a lost package. They use an unheard of carrier that can't route packages correctly and their own company policy is to wait 14 days AFTER the expected delivery date for said carrier to locate the misrouted/lost package before Princess Polly admits they lost it. Insane. Its been delayed twice already and their customer service and company policies are subpar in the industry. Honestly we don't even know if we want their dresses, since this is our first (last) time ordering from them. We don't have the dresses we ordered in time for my daughters HOCO, despite ordering 2 weeks in advance; I still have to now take her shopping at a store with only a couple days before event; and I won't get a refund for another 2 weeks or longer. So I'm out money plus no dresses, plus extra work. Princess Polly should be ashamed of themselves and also out of business.

    Photos
    Princess Polly
    Princess Polly
    Princess Polly - Princess Polly!!!!

    See all

    Princess Polly!!!!

    Sam Edelman

    Sam Edelman

    3.3(28 reviews)
    0.3 mi
    $$

    My sister and I went to pick up a pair of shoes I had ordered online. My sister ended up buying a…read morebeautiful dress. The staff was very helpful and attentive. When my sister got home she decided the dress was actually too big. So we went back the following weekend to exchange it. Different sales person helped her and she was just as nice and attentive as the one previous. She made the exchange with no problem at all. I will definitely be back!

    I'm giving it one star because I can't give it 0…read more I've purchased several shows from Thai brand through the years and I enjoy the quality. I walked into the store perusing the nicely put together merchandise and waited to be attended. Not one of the 4 clerks noticed my existence. Walked to the register hoping someone would notice I was ready to pay. After 5 mins of standing at the register with with a pair of shoes on hand, a young clerk walked right past me, in front of me however entirely ignoring me. She did this 2 more times until (probably my furious stare) made her finally acknowledge me. She was not cordial nor helpful. Asked me what I wanted as if her employment didn't depend on costumer purchases. I asked her to call the manager, she instead called another clerk (a more seasoned one) who instead of offering assistance and and an apology, nervously wrote down generic information and fumbled a few words. When the manager finally came up, he looked annoyed that he had to deal either the subject and let the other clerk finish writing the info. He did not even attempt to say hello. All in all, disastrous costumer service. These people are the reason why stores close down and online shopping takes over. No disappointing, and rude interactions with dense humans.

    Photos
    Sam Edelman - My shoes that broke at my grandmothers funeral

    My shoes that broke at my grandmothers funeral

    Sam Edelman
    Sam Edelman

    See all

    Saks Fifth Avenue - shoes - Updated May 2026

    Loading...
    Loading...
    Loading...