Wore my $1,300 Christian Louboutins once for my wedding and brought them here for a sole restoration. Got them back with a missing spike. Ricky refused to take responsibility, offered no solution, and I had to fight just to get a refund. If they weren't responsible, they wouldn't have refunded me. Terrible customer service and no accountability. I won't be back. read more

Shoe Lab - Shoe Repair Near Me - Los Angeles, California

Very friendly and helpful and they did a fantastic job. I'll definitely be bringing more shoes for them to work their magic.

I brought some shoes to Shoe Lab for repair (finally)! the guy was so nice, and honest, and the turn around time was pretty quick!

It is hard to write this review cause David is very nice, but the quality of work is saddening. I had shoe lab repair my Jorden 10's there white February of 2024 I got a Reglue & Repaint When I picked up the shoes the glue they used was very noticeable between the white & black the glue was an ugly yellow 2 weeks later they came apart from the sole. I called David he said bring them back so of course I did mind you Shoe Lab is located in a very busy area far from my place but close to my work so I got my shoes back in March the work was a little better, but little by little the glue starts to come apart again. I still wore the shoes very lightly and I handle my shoes with care then they get real bad even worse then before. I called in February 2025 to tell David about the shoes he says bring them back so I just took them back Wednesday April 9 when I was in the area When I got to the store David tells me the dates of the initial repairs and he said he had to charge me again 120 for the exact same service a year later and that was with a discount cause I was paying cash. Not even extra discount for my trouble or even my time and gas. David said after a year that is normal. No it is not and not this bad mind you I just use them to wear around I'm not playing ball or anything like that, pretty much an excuse to charge me again for poor quality work. Point is from my experience they don't do good work on sneakers idk why they would offer there services if the work come out like this Maybe there work is good on dress shoes or boots but definitely not sneakers very disappointing Prior to going to shoe lab I had the same repairs done in 2015 10 years they lasted but I lost contact with that shoe repair that's the reason I went to Shoe Lab For sneaker repair I would recommend consumers to get work done at shoe Lab go elsewhere. read more

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A shout-out to my favorite shoe-repair/cleaning place. I have a pair of blue-suede shoes that had water droppings and needed cleaning. I brought it to the closest shoe-repair store to me -- in Brentwood. (This is the closest one since I moved.) To clean and color my shoes, they would charge me 10 arms and 10 legs. So I said, no thanks. But first of all, why does Brentwood have a shoe-repair store? Don't these people just throw away their shoes? Anyway, I went back to my regular shoe-repair store. This Shoe Lab in Rancho Park and they charged me a reasonable rate. And they did an excellent job too. See pictures. read more

Shoe Lab - My blue-suede shoes, nice and looking new after Shoe Lab's excellent work. - Shoe Repair Near Me - Los Angeles, California

i'm a longtime customer of David and team at Shoe Lab. I've brought probably 50 items in for repair. Each one, whether it's shoes, a bag, a belt, a suitcase, or a valuable vintage trunk, was restored with care and expertise. I don't go anywhere else. read more

They successfully dyed my blue Teaks to brown, but they had to go almost to black to cover the blue well enough. Great job!

Pros: Great location - Convenient and easy to access. Skilled cobblers - They are very knowledgeable and provide great input on repairs. Quality craftsmanship - Minor repairs were well done. Cons: Overpriced for the service - Charged $50 just for cleaning up a $300 pair of shoes, and the interior wasn't included unless you paid an extra $20. Lack of transparency - No upfront mention of extra charges for full cleaning. Disorganized - No review of the work done when picking up shoes. Customer service could be better - Felt rushed and not very thorough at pickup. Overall: (3) - Skilled cobblers, but pricing, communication, and organization need improvement. read more

Came here with a small patch-up job needed for my leather boots and these guys went above and beyond!!! I am so thrilled with the condition my boots are in, it seems like they are newer than when I dropped them off. HIGHLY RECOMMEND! read more

$25 to fix my vintage miu miu heels. Excellent service super fast, and with a smile! Right in the mall, so convenient

Kind and friendly team, did a great job fixing my favorite sandals at a very reasonable price before and second time going there fixed my belt free of charge! Highly recommended! read more

What hasn't gone well? David and his staff are the real deal. Over the years I have had them work on no less than 50 items including shoes, bags, belts. David even rebuilt the back of a shoe to perfection when my sister's dog ate it. Love love love these guys. read more

Amazing customer service friendly staff , oil spilled all over my chestnut UGGS ! I was so irritated so frustrated, but I can honestly say Shoe Lab did they big one !!!!! cleaned my UGGs and removed the oil stains !!!!! my shoes look brand new ! I will most definitely be back THANK YOU !!!!! read more

Shoe lab in west LA on Pico Blvd does amazing work. David is very nice, professional and helpful. I have been going there for years and I am always pleased with the custom made work they do on my shoe. read more

We brought in expensive designer Converse and they were able to make them look brand new again! Thank you so much!!!

Fixed my shoes. Great job David. He did a great job on my dress shoes. Great price and great service

Dont go there,my hand bag has been there for over 2 month&for restiching only,he does not even pick up the phone&when i go there,he tells me that he will text wgen ready,DO NOT GO THERE!!!! read more

I've been coming here for a few years now after bad experiences with other local shoe repairers. I've always received very neat, clean work at a fair price on sole protectors and both men's and women's replacement heels. I trust them with high grade shoes. Highly recommended! read more

Shoe Lab - In the shop to have sole protectors installed. - Shoe Repair Near Me - Los Angeles, California

I went here last weekend to look at some cool gear to possibly wear for when Spring come up. I found some low tops and high tops. I also purchase my girl some shoes she might like lol, but she was not with me to declare. I was taking a risk, but she ended up liking them anyways. Nice staff and good shoes on sale for great deals. Nice hip place i found. read more

REAL review - READ THIS reviews - see how many have reviews from actual people that don't have 1 review. They charged me $50 to clean each sneaker. THEN told me they could fix a bag - the bag now looks fake and the hardware shows paint marks. Total rip off - do NOT go here. 2 sneakers to clean, 2 heels for new heels and 1 bag to fix was $350. You should be ashamed of yourselves. You knew I didn't know about the pricing and took advantage of that. Garbage. read more

I have been coming to shoe lab for about 5 years now. They can be well trusted with with designer shoes, purses and belts. They know leather and they know leather well! David is awesome and one time he was able detect that someone had sold me a fake belt which I returned right away. I would have never known the belt was fake if it weren't for David telling me. I have had many shoes and purses fixed here and have been happy every single time. Everyone is very nice, friendly and welcoming. I highly recommend David and Shoe lab Pavillions. read more

I was put on hold for 10 minutes. Read the reviews and had high hopes for this establishment. Unfortunately, it didn't workout.

Great service! My Nikes came out looking brand new after shoe lab cleaned it! I definitely will be back read more

Shoe Lab - Shoe Repair Near Me - Los Angeles, California

I was in a real bind. I had a Sunday afternoon black tie wedding and Saturday night I went in my closet, found the perfect bronze shoes to match my gown- but, alas neither shoe had a heel. Both heels were missing!! I checked for a shoe place that would be open Sunday morning and found the Shoe Lab. The owner responded to my tale of woe Saturday night and advised me to be in front of the store Sunday morning and they would take care of me. The doors opened and miraculously I was able to wait for my shows to be heeled, within a few minutes, and I made it to the wedding fully clothes and on time! So grateful and want to regale their responsive service! read more

I had my Uggs repaired here. It was a bit pricy but they did a great job and the work was done very quickly.

Terrible, terrible, terrible. DO NOT bring your shoes here. First of all, they way-over-charge and they are very disorganized. I got charged an arm and a leg to repair a pair of shoes that promptly broke again (in the same place) on the first wearing. The Shoe Lab refused to stand by their work and fix them again. I've been very unhappy with the last 2 or 3 experiences I've had there and enough is enough. I'll NEVER set foot in there again and I highly recommend you NOT go there and DO NOT do business with them. read more

They are always wonderful!! David is the best!! Been coming here for years. I trust him with all of my purses and shoes!!

I have a 5 year old son with a disability and he needed a shoe lift due to leg length discrepancy. We were recommended here by another family who also needed one. It was a bit out of the way, but since they said they were satisfied, we went there. We were told how they were different because they put the lift in the middle of the sole and not the bottom like other places. They also said they would match the color of the sole. So we took in a brand new pair of shoes to have this done. When we went to pick them up, the lift was attached to the bottom of the shoe, exactly what we didn't want and they said they didn't do. They did agree to fix it on the spot. When my wife asked about the sole, they said they would clean it up so it looked like the other one (tread intact, or so we thought). We went to eat at the nearby McDonald's while we waited since it would take 30 minutes. When my wife came back, she was in tears. They fixed it, but ruin my disabled child's brand new $60 shoes. When they took it off the bottom, they had removed all the treading as you can see from the photos. When they noticed that my wife was upset, the still wanted to charge her, but with a 50% discount. My wife refused, this was absolutely not what we were promised at all. In short, we'll never come here again and if you have a special need, do not come here. They ruined a brand new pair of $60 shoes for my disabled son who needed them modified for medical reasons. I am frankly disgusted. We didn't buy him Jordan's so he can be fashionable. He wears orthotics and these shoes for over them and are easier to put on than normal shoes. We trusted them and they destroyed the shoe they worked on and it was no where near what they claimed they would do or how it would look. $60 isn't a lot of money for some people, but as a single income family (wife had to quit her job to take care of our son) living in Los Angeles, $60 isn't pocket change. Don't make promises you can't keep. read more

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Yessss David services are top tier. Come one come all. Pleasant service great deals

Brought my Yeezy 1 sneakers for some sole separation and touch up on the midsoles. Shoe lab was very professional and exceeded my expectations beyond. Recommend 11/10 great service and great staff thank you. read more

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I don't even know where to start... the service quality was truly exceptional. I was in the market to buy a new pair of Chanel flats as mine were absolutely worn out and just simply embarrassing to wear in public. My dad swore up and down they weren't a lost cause and if I brought them into the Shoe Lab they'd look brand new. I had little hopes that was true and was prepared to spend well over 900$ for a brand new pair. After 5 days I went in to pick up my flats and was absolutely baffled at what I saw, I was staring at what looked like a new set of shoes! They were beautifully painted and washed and I'm still in complete awe! Ladies do yourself a favor and bring in those shoes you've lost hope on cause they are just one fix away from being your most worn shoes again! read more

RIP OFF!!! DANGER!!! AVOID AT ALL COSTS. The most outrageous prices I have ever encountered. I took a bag in and needed two handles attached. A five minute job and they wanted $45!!!!! Of course I left. I tried once more, since they're in my neighborhood, and took in a pair of shoes that were too big and needed insoles put in and they asked $130!!!!! NEVER!!!! GIVE THEM YOUR BUSINESS!!!! read more

Tried these guys out for the first time and I got to say that I was impressed! Definitely brining my shoes back here. So, my black and white '85 Jordan 1s came with a minor defect on the toe box (the black dye of the leather got on it) and Shoe Lab got rid of it. read more

Very nice people and the sons are great and CENTURY CITY they get things done. They're right at Gelson's beautiful work. It's all I can say.

Exceptional customer service, selection of sued brushes, polishes etc. They do woderful work in a timely fashion. read more

Extremely expensive and NOT great quality. They said they'd have my shoes looking "good as new" but that was hardly the case. They missed tons of stuff and couldn't get basic stains off that I ended up doing with ease at home. read more

Used this service twice now (giving them them a second change due to what's been going on in the world) turns out it's just a company with incredibly bad customer service and time keeping. On their website says shoes will be returned back to you signing 7days of them receiving them. 1/2 weeks after receiving them they asked for payment and still 4 weeks later they are not returned. Using COVID as an excuse as bad service and customer service is not good enough, this does not stop you from providing good customer service and keeping your customers updated on services they have paid for. After messing a number of times to ask where they are they have shown DPD have dropped them of at another location but have not provided me with a card to collect. Their solution was to go to the location and just see if they're there. As opposed to doing what they should as a service provider and investigate this with their chosen delivery services. Not a 1 off bad service, seems this is how they operate. read more

They make my shoes look newer than when I first bought them. I've had Bruno Magali's for 10 years and what looked like wear and tear on the upper that can't possible be mended, Shoe Lab brings it back to life, like Phoenix rising. Amazing. Not an inexpensive service but always worth it. A great investment. read more

Prompt, polite, high quality services with a smile - what more could you ask for? Be sure to check out the parking out back before circling for parking on the street. Be sure to also explore all options. When I asked for my shoes to be shined, they gave me two price tiers: The regular, and the really amazing (not actually what they called it, but something like that). The "regular" ended up being just fine for my needs. read more

I cannot say enough good things about Shoe Lab and their owner David. I have chronic foot problems and need all my shoes altered. David keeps me walking! His prices are reasonable and the quality of his work is impeccable! read more