Usually I go to the Glendale location which is closer to me but had to go here because Glendale is temporarily closed. Was excited to see what the grove location had to offer. A style advisor approached me immediately, set me up a room, and didn't approach me again. I saw her talking to another advisor and approached her with some more items to try on. She basically ignored me, continued her conversation with the advisor, and didn't acknowledge me in the exchange which could have been whatever but she never really helped me after that. Was very disappointed with that experience. I made it to the dressing room and she did not help me there. It was awkward, another advisor cakes to my room to ask me if I still needed anything amd when she realized she asked the wrong customer, she was visibly shocked. I did need help and she came back with additional items but when I thanked her she just ignored me as well. I came out to view myself in the mirror. I had a question about sizing and one of the style advisors was in there. I made eye contact with her, said "excuse me" and she literally just ignored me. I'm not sure why? But it was disheartening. The shining star in this was Abby, who was running the dressing room as a whole. I had to turn to her when that advisor ignored me. She was so kind and helpful. I really really appreciated all her help and her kindness. The only reason I will give an extra star is because how helpful she was. Please work on customer experience. PLEASE. I understand this location can get busy and that is stressful for the employees alone. But being ignored was soo disheartening for me when it seemed like many of the other customers were swiftly being helped. I spent close to $700 and I was being treated like I was just trying on clothes for fun from most advisors. I will not be coming back to this location. read more

Customer service was excellent on the busy, rainy, after the Christmas season day I visited. The store was quite disheveled as you can imagine how stores look the week after Christmas, and many people were lingering trying to find a dry space from the rain, but the ladies in the dressing room and cashiers were so helpful. Seems there's many misconceptions about what this store represents and the price tag is not for everyone, but the classic hoodie I bought was of good quality despite the $100 price. There's a large selection of clothing that caters to all ages and sizes. read more

These women are terrible. Saw them making fun of a short woman having problems with fitting into jeans. I left. Bunch of snobs here. Went to another one and the women there were just as bad. Is Los Angeles women all snobs?? We were glad to get home from there. We won't be returning. We told others not to go to these store's if they visit. Total bitches that work in them. Horrible. read more

I was surprised with the styles and prices of the items in this store, it appears that most of the clothing here is loose-fitting, but they do have some form-fitting clothing. The dressing rooms are small, the staff is helpful. If you plan on returning anything ask for the return policy. read more

Aritzia - Accessories Near Me - Los Angeles, California

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I have never left a bad review but the customer service is terrible. Was given a pair of pants as a gift for the holidays. Lovely but not my size. As I do not live near a retail store I phoned main customer service number. Well the online and retail are totally separate. Online was happy to have me buy a new pair in my size but said pants had to be returned for credit at store they were purchased at! It was within 2 weeks of purchase, mailed pants back and they refused them. They are brand new, tags in them still, never worn, they sent them back to me. I wrote back and the ever so solicitous "concierge" said they didn't meet their requirements for return??? Perfect condition I didn't understand. Wrote again and another concierge wrote back saying sorry, they didn't even look at the pants. Out $128 plus tax. Awful awful service. DO NOT BUY FROM ARITZIA!!! Please spread the word read more

The worst Aritzia by far. I had a store manager decline my refund because "this isn't where we put tags on our clothes". I'm not sure if she thought I had worn the shorts and then put the tags back on or if she thought I was shoplifting. Regardless, a horrifying and embarrassing experience. I've attached some images of unworn pieces in my closet that do have tags in the place she claimed they don't tag. read more

had the best experience my wife order some pants online and they came with a whole. They were out of stock online and in store to replace, and my wife really wanted them, since they were limited edition. Instead the employee helped her get free repair, and really made my wife happy, so im happy read more

Been here a few times & they never disappoint! Almost always have everything I need in store. All staff is very friendly and attentive.

Nothing special in terms of selection and I hate how they won't put mirrors in the fitting rooms, but that's all Aritzia's. That being said this was my best in-store shopping experience. I'm not skinny and most outfits at aritizia seem a size down from other brands so I never really loved shopping here for that reason, but the sales associates at this store never made me feel self conscious and were always super friendly. Much better than the sales associates at the Century City mall. read more

Aritzia has sunken into an awful low from the excellent company it once was. Their clothes used to be much higher quality and now everything is polyester and the sizing is extremely inconsistent. The store workers are AWFUL - especially at the Grove - one brunette refused to give me her name until I pushed - she told me it was "Abbey". Who knows if that's correct. I simply wanted to have her name to reference for future conversations but she took offense to this. These young teenage workers delight in being awful about their return policy - I was trying to exchange a gift that was the wrong size and there was literally nothing they would do for me. Her snide comments made the experience worse. I'm done with Aritzia - as a high end customer I won't be dealing with their rudeness. Shop Revolve instead. read more

Alanna is my MVP. best customer service and made everything super easy for me! Just wanted to give a shoutout. You're awesome!

This is actually a really great Aritzia, everyone was so attentive to my family and I as we were shopping for school clothing for my little sister going to college. Leah was an amazing help to us, and everyone who worked with her on Tuesday the 16th of September. We had an absolute great time and Leah was just a pleasure and the store, even though busy, we had a time where we felt taken care of! Thank you Leah! Thank you team for making my sisters first College School Shopping experience amazing. read more

Abby was so friendly and sweet! She greeted and helped set up a fitting room for me. Her customer service is phenomenal. There was another sweet lady in the fitting room who checked up on me as well. Overall, it was a lovely experience. Super clean, organized, and friendly! read more

I came in asking for help to get a shoe size just for the 2 women today to be like ok and then continue to laugh and gossip with one another without doing any work, I waited 25 minutes for them to stop talking and go ask someone else help me get what I asked for! read more

never order from them again!!! they are the very worst with returns as well. they shipped my order twice to the wrong address and because it was delivered, they we niether refund or replace...this is worst customer service i have ever seen!!! i will x them out and never order from them again!!! read more

The staff was okay at first but then I ended up leaving after they said I would have to wait for a fitting room as they were letting multiple people in. It was giving snobby and homophobic. read more

Come here when I need to determine my size. I prefer buying online. While most of the staff working on the floor is great (a shoutout to Leah, who is very nice and thoughtful when I was there), I cannot say the same about some of the cashiers (based on multiple previous experiences). Some of them have a sour demeanor and a few seem to be selectively nicer to some kind of customers than others. I have worked in service before and, yes, customers can be quite something. I don't expect a mandatory cheery and fake face, but seeing the "why are you here" attitude makes me less willing to pay over hundreds of dollars once I'm at the end of the line. read more

BUYER BEWARE! Horrible return policy and service. I bought several items for my daughters (spent hundreds) for Christmas and they wanted to return - well within the return period for getting a refund, but sales people would only issue them a gift card. Aritzia will not refund my money. Now forced to buy from them. Never shopping here again! read more

This location is okay the clothes are very nice and very expense but you pay what you get, but the employees sucks don't even say hello when entering the store . read more

I LOVE THIS ARITZIA. literally have never shopped here before and safe to say i will definitely come back! the night shift workers of 9/15, thank you for making my night with your amazing energy and vibe. thank you for dancing in the store as well with your amazing aux! mwahs read more

This is one of the few times where I've actually had a positive experience shopping in store at Aritzia. The sales associates at this location are more helpful and most importantly, a lot nicer than the ones at Americana and South Coast plaza. I love the clothes here but usually purchase online because that's how much I dread going into the store and having to deal with snooty SAs. The ladies here tried to accommodate me by letting me change inside a more private dressing room with a mirror right outside (pro tip: don't be afraid to ask if like me, you're not comfortable with going outside to look at a communal mirror in front of strangers after trying on clothes). They also didn't give a big stink about me needing to exchange a few items, which usually happens at the other locations. I'll be sure to return to the Grove from now on for the better customer service. Keep up the good work! read more

The lady who greeted me was pretty not nice to me, as much as I continued talking nicely to her, with all her face expression, tone and unwillingness to help she made me feel extremely unwelcome and uncomfortable!! As soon as I asked her about discounts (from the beginning) she gave me attitude!! After finding out from the male employee that I could give my name and they'd send me emails for any news, discounts etc, he turned to her and asked her to register me. She again with such an unwillingness and absolutely not polite (like treated me like I'm a nobody here!! With some obvious arrogance!!) she registered my name, and made me feel same way...I was shocked by such a disgusting attitude! The whole time I continued to be nice, hoping she'd change, gave her a chance! I'll never step my foot into that store ever again!!! I wish i remembered her name...but I could easily describe her...she never even smiled for a second...unbelievable!! Disgusting! read more

Justine and Maggie are so helpful! 10/10. Thanks for your help! We felt very cared for and heard.

This Aritzia location is consistent with many others - relatively good selection of clothing, fitting rooms with mirrors outside of the rooms. A special note about staff - everyone has been very friendly and attentive. Generally, a good experience at the store. read more

I was very happy with my visit! Alex was super friendly and helped me out with the product I was looking for. She knows how to value customers, thank you so much! read more

The rudest and most dismissive sales associate EVER. I am beyond dismayed at the total lack of customer service.

I felt this place is like a club, figuratively speaking. They want to know where I was born, how much I make, whether I rent or own a place in LA (not literally) before they decide to let me shop. lol. They might cop an attitude based on your appearance, but they are very successful anyway. Go figure! read more

The store is beautiful but the team doesn't mirror it. Went in and was passed my every team member working. Not once. Not twice. Not three times. Four being the minimum. Not one person spoke. No welcome in. No do you need help. No nothing! Please note the store was not even close to being busy. I would much rather make the 20 minute drive to the Century City store - where the team is friendly/attentive and always greets not only me but my son, offering him stickers - than the 5/10 minute drive up the street. Do better! read more

The one star is for the lovely associate that helped me. If not for her I'd give 0 stars. No mirrors in the fitting rooms. Seriously!!!! Never going there again. After chatting with my friends and co workers found out they don't go there for the same reason. read more

I can't even fathom how incredible my experience is/was with this store. From Katie at the beginning with getting me my fitting room and making me feel cute and confident in everything I tried on to my new best friend Kitty who went LITERALLY ABOVE AND BEYOND to get me the bodysuit I was deathly obsessed with. They did not have my size on Monday and I went back Wednesday and Kitty remembered me and took my information down and helped me find the size online and had it shipped to me where I live (Texas.) She did not have to help me once I left the store and still did and I can't make up customer service that remarkable!! I got it in 2 colors and can't wait until it's here read more

This review is for Makayla. We came in to browse but we ended up with a couple of items she recommended some of her personal faves and was very attentive to our needs at the fitting room. Thank you Makayla we will be coming back because of her! read more

Love Aritzia as a whole, but it's the customer service that makes me continue to want to shop there! Greg from the Grove location is AMAZING! I live in Hawaii and has called the store as I had some questions prior to ordering online (color questions) and Greg went totally out of his way to help me!! read more

I went in to the store and bought several items, and also ordered a pair of the effortless pants to be shipped to my home because they were out of stock. I paid an extra $10 for expedited shipping (1-2 days) because I needed the pants for an event. Almost a week later, the store calls to tell me the order was canceled. Apparently the store's policy is to cancel orders when that item goes back in-stock at the store. However, by the time the store called, the pants were already out of stock again. No one called to tell me the pants were back in stock so I never had the opportunity to buy them in person. So my order was canceled, and the pants were still out of stock in store. Incredibly frustrating experience. read more

I had an incredible shopping experience here the other night. I went in just browsing for some new pants and one of the sales associates (I believe her name was Delilah) noticed and opened a fitting room for me and brought me so many options and she really knew the product. She completely tailored the shopping experience to fit exactly what I needed and was extremely friendly and helpful. I will definitely come back here to shop because of her. read more

Great customers service! I was there the other day shopping. Bought a bunch of stuff. Two ladies helped me. So sweet and very attentive even while it was extremely busy. Then I went back today. One of the associates Trinity that briefly helped me last time, remembered my name! I was like uh say what?! We met once and she remembered my name. I was impressed. Anyways, always a great time shopping there. Aritzia, might be a little over priced. But.. I'm a little obsessed. Love it! read more

Wish I could give zero stars. Had sales associates make eye contact with me about five times and not a single person wanted to help me as I was holding something. Felt extremely judged and mugged off. Never going again. read more

I went into this place feeling very unwelcomed. No one helped out & employees were giving me dirty @$s looks so I took my money else where.

the people in these reviews are trippin. the girls i've encountered at THIS aritzia compared to Century City's are wayyy nicer. they even helped me pick out an outfit for one of my dates. literally one of the nicer aritzia's i've been to. at the end of the day, they still have to do their job and SELL. ppl complain when they get no service, then complain when they do. pick a struggle please read more

Purchased a set for my daughter for Christmas. When I was there to buy the service was good! My daughter didn't like the color and I got sick with COVID. I couldn't make it back to the store until today. So I guess I missed their return window by 10 days. As soon as I walked in and the Manager I guess her name is Courtney noticed I wanted to do a return everything went down hill. The way she spoke to me was so belittling.. every time I tried to say something she wouldn't let me talk.. I finally was able to say a few Words explained to her that I was so sick w COVID and couldn't make it back to the store. Her response was: poor you, I hope you feel better but You can't return it. She "allowed" me exchange the color but that's not what I wanted. I WILL NEVER shop there again. Had she treated me differently- I would of even bought some items that I saw as I walked in to the store. Never again will I give Your store my business- horrible customer service. Very disappointed read more

I love this Aritzia - every time I go in I almost can't believe how wonderful the customer service is. The sales associates are all so sweet and helpful I feel like I'm shopping with friends. True and Kitty have both been so awesome the past few times I've gone in - they were exceptionally great helping me find an outfit for an event and even remembered me / asked about the event the next time I went in. Everyone is always very attentive even when it's busy. Just stellar customer service in my opinion! And great selection of clothes. read more