I came into the store in a rush, needing an outfit for Rose Day, and had such a wonderful…read moreexperience. I accidentally misread the store hours and didn't realize they were closed, but the team was incredibly kind and accommodating. One of the associates graciously set me up in a fitting room and continued pulling outfit options for me, even while the team was preparing to close. Thanks to her help, I found the perfect matching set. Ladies, if you're looking for beautiful spring and summer outfits, this is the place to shop! I was pleasantly surprised that my complete set was under $200. I truly appreciate the team's patience, exceptional customer service, and willingness to help despite coming in past closing. Thank you again, and my apologies for coming in like a tornado!

Terrible customer service from 2/3 of the workers here. All of the dresses are terrible quality…read more Very fast fashion and exactly like SHEIN. they make you wait outside for 50 minutes-the store is very small and has limited selection where they state they "have more in the back" but then are too busy to help you look at them. Then you have to wait another 30-50 minutes to actually try the clothes on. And people can add clothes to their pile while they wait so you end up standing around looking at their terrible selection. Avoid this store if you can. They just use cheap tactics to create the illusion of the store being good and busting with customers when in reality it's terrible customer service with even worse quality clothes.

I visited for the PopFlex sample sale and arrived about 1.5 hours before the 10 a.m. opening. Note…read morethat all bags must be checked, even very small purses. I'd recommend bringing just your phone and a credit card, or simply using Apple Pay. The shopping experience itself was well organized. Clothing was sorted by size, making it easy to browse and find items quickly. I don't think this was Eclipse's fault, but it seemed like PopFlex rotated merchandise throughout the week-long sale. My friend visited the day after I did and found skirts and swimwear, whereas my shopping day featured mostly black leggings, onesies, sherpa jackets, and denim jeans. Keep in mind is that you'll want to shop efficiently because the checkout line moved quite slowly. There were only two cashiers working, which created a bottleneck once people were ready to purchase. I ended up buying four items and there is additional discounts offered when you purchased 8+ pieces so my cousin and I combined our pieces. As for parking, the event advertised that the first two hours were free at 123 S. Robertson Blvd, but I was definitely charged by the hour. Overall it was still good to check out the sample sale. If I lived closer, I probably would have returned for another visit, but the drive out to West Hollywood is a bit of a trek for me.

I went for a fragrance sale- the staff were SO nice and there was a huge selection. You could test…read moreall the fragrances, feel all the fabrics for the luxury bedding. I didn't wait at all- the sale started at 10, I wandered in early and even after smelling everything/chatting with staff I walked out at 10:02! I know for more popular brands, there can be lines and wait times but even then I think I would be ok bc the staff were so extremely helpful.

Love Celine. It's classy with friendly salespeople. We were able to try ok what I had my eye on,…read moreand I would love to come back for another visit soon. The quality is classic amdnd timeless. Their location is great too, easy to visit!

I came here to pick up an item I ordered online. Since the area is busy as it is parking was a…read morelittle hectic. Since I came for a pick up there is a loading zone right outside the store which made it very convenient for me. As I walked in the store I browsed a little bit, but I didn't feel welcomed at all by the SAs. Since it was my firsts time in a Celine boutique I was excited to check out, but it felt like I was just there. The most acknowledgement I got was from the doorman. When I did speak to an SA about my order he was fine.

austin was SUPER helpful, assisted me with purchasing a belt from a chloe. laurel also was a gem…read morewith assisting a return. great team!

Visited the Chloé boutique on Melrose Place with my mom to find her a dress for an upcoming upscale…read moreevent, and we had an amazing experience thanks to Austin. From the start, Austin was welcoming and genuinely attentive. He asked thoughtful questions about the event, my mom's style preferences, and what she felt most comfortable in. Based on that, he pulled several beautiful options: a deep ivory silk wrap dress, a classic black midi with gold accents, and a cream column dress with soft draping. What stood out was how Austin treated my mom--not as just another customer, but like a VIP. He made sure she felt comfortable, offered honest and helpful input, and never once made us feel rushed or pressured. When her size wasn't available in one dress, Austin immediately checked nearby locations and offered to arrange a transfer. He also clearly explained Chloé's return and tailoring policies, without us even needing to ask. It was our first time shopping at Chloé, and Austin made the whole experience feel personal and luxury-level. My mom ended up choosing the ivory silk wrap dress, and she hasn't stopped talking about how special the experience was. If you're shopping at Chloé Melrose, ask for Austin--his service was genuinely exceptional.

Terrible customer service. Dominique the store manager was exceptionally rude and not helpful…read morewhatsoever. Will not be returning nor will be buying from Bottega. Disappointed and frustrated with how hard it was to shop with them.

Store is beautiful inside. I love the leather furniture as well. The staff is very friendly and…read morehelpful especially Andrew. Wide selection of bags and shoes in a great range of colors.

Beautiful store - as expected from Mr.Owens. Always a pleasure to look through the items /…read morecollections. (Special Secret: end of season certain items are 50% off.) Just be careful outside... when it's dry it's super dusty, when it's wet that mud can be hazardous...

Stellar service, great selection of Ro items, and RO is consistently fresh and maintains and…read moreenhances its quality while maintaining price/value balance that is excellent. The staff is friendly, knowledgable and helpful. Beyond that, a visit to the location is more than mere shopping due to the design and layout of the store, which makes it a trip into a place of discovery and aesthetic pleasure. CHECK IT OUT

I absolutely love Farm Rio, so I was so excited to discover their store on Melrose. It's stunningly…read morebeautiful inside and the salespeople are very kind. However, there really isn't much in the way of actual clothes to try on. There's way more online or with other retailers like Anthropologie or Nordstrom. The store is beautifully designed, but it's to hide the fact that they have a lack of actual merchandise. They also only have one size of everything out on the floor, which feels limiting and restrictive for anyone who isn't a size 0. I'm sure they have more sizes in the back, but that's not a great look in the era of body positivity. I still love the brand, but unfortunately the store was a miss for me. I'll continue to shop online instead.

I rarely leave negative reviews, but my experience at the Farm Rio store on Melrose was so…read moredisappointing that I felt compelled to share it. I've always loved the Farm Rio brand and have consistently had positive experiences, (always at aventura mall) which made this visit even more surprising. Unfortunately, the staff was extremely rude, unwelcoming, and completely unwilling to help. Instead of creating a pleasant shopping experience, the atmosphere felt uncomfortable and unprofessional. What made the situation even more disappointing was the feeling that some employees were taking advantage of the manager's absence. Customer service seemed to be the last priority. I still appreciate the brand, but this particular location does not reflect the values and experience I've come to expect from Farm Rio. Based on my experience, I would not recommend shopping at this store.

Was looking for some formal pants & I knew RL would have the options…read more A bit odd though... Upon entering it seemed abandoned. Not a single staff member was present until about 5 minutes in. This felt cold & ghostly for such a high-end brand. Waiting to try on pants, I noticed certain displays were rather messy - made me wonder if this location needs help? Although the store did not give me RL vibes (other than the clothes) - the gentleman that did help me was very kind & gracious.

I'm so glad that RL opened here in the CC Westfield mall…read more Today is the grand opening. Many of the spring collections are on display. I'm always a fan of RL, so sure I'm biased. If you are in the area, please stop by. Highly recommended!!