I came into the store in a rush, needing an outfit for Rose Day, and had such a wonderful experience. I accidentally misread the store hours and didn't realize they were closed, but the team was incredibly kind and accommodating. One of the associates graciously set me up in a fitting room and continued pulling outfit options for me, even while the team was preparing to close. Thanks to her help, I found the perfect matching set. Ladies, if you're looking for beautiful spring and summer outfits, this is the place to shop! I was pleasantly surprised that my complete set was under $200. I truly appreciate the team's patience, exceptional customer service, and willingness to help despite coming in past closing. Thank you again, and my apologies for coming in like a tornado! read more

Oh Polly - The best corset - Women's Clothing Near Me - Los Angeles, California

Terrible customer service from 2/3 of the workers here. All of the dresses are terrible quality. Very fast fashion and exactly like SHEIN. they make you wait outside for 50 minutes-the store is very small and has limited selection where they state they "have more in the back" but then are too busy to help you look at them. Then you have to wait another 30-50 minutes to actually try the clothes on. And people can add clothes to their pile while they wait so you end up standing around looking at their terrible selection. Avoid this store if you can. They just use cheap tactics to create the illusion of the store being good and busting with customers when in reality it's terrible customer service with even worse quality clothes. read more

I walked into the store around 4PM on Wednesday 5/6/26. The doors were open, the lights were on, music loud, and there was no notice online or at the entrance saying the store was closed. Instead, your employees looked me up and down, laughed, and condescendingly told me the store was closed because they were "redoing decorations" and that it supposedly "showed online." It did not. If corporate approved closing the store during prime business hours for decorations, what an odd operational decision that unnecessarily loses sales. Most retailers handle that after hours, especially if they're barely open already. Either way, keep your retail employees on a tighter leash. The closure itself is one thing, but openly laughing at customers for walking into a store with the doors open and lights on is embarrassing for the brand. Need some tighter oversight of employee conduct in-store, especially considering this is on Melrose. read more

A costumer service is horrible,idk her name but a tall girl (I'll attach the photo) loudly said,I don't care I I'll be so slow. Then made me wait for 10-15 mins to have my size of swimsuit. Horrible behavior ((( Me and my friends definitely will never go there ... read more

Oh Polly - That's her,she was never smiling or friendly. - Women's Clothing Near Me - Los Angeles, California

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Horrible service LOL the most miserable workers making other girls wait outside in 105 degree weather after customers are kindly asking to wait by the door in the AC when they fully said no..... no one was shopping in store by the way. Also everything was ugly read more

Horrible Service I drove my daughter for 1.25hrs it's not worth it plus 49min line outside.. 7 employees doing nothing with their attitude instead of helping customers. Oh Polly please fix your employees attitude.. you guys can else save money by having only 3 or employees read more

The service here was incredible! I picked out a last-minute homecoming dress. When I got to the store I wasn't expecting too much, but the selection was INCREDIBLE. There were very unique, gorgeous dresses and a wide variety to pick from. The staff members were very friendly and professional too, especially Jemiah. They were also quite patient with me in the dressing rooms and helped me pick out what to wear. Would definitely come again, thanks! read more

I was super excited to see that Oh Polly, originally from the UK, finally has a physical store in the US! I love Oh Polly dresses and figured what the hay, let's go try on some dresses while in LA haha. Unfortunately the day I went, there were little to no sizes available and had a very limited selection. Only had 2-3 of each dress out on the floor and didn't seem to have any sizes available in the back. As for customer service, it didn't exist lol. Any time someone walked in, did not hear greeting & when I was trying on a dress and kindly asked if a different size was available, one of the workers was happy to help (at first) & said the size I was looking for was available and that she'd grab it from the back. 15 min later, still no dress & turns out she had forgotten , which is okay! But long story short, there was no dress in that size (likely an inventory error?) and she ended up getting mad at me lol for essentially bothering her by kindly asking if the dress was still available. I was never once mad or acted impatient for the dress, for me, I was just wondering if the dress was still coming for me to try on, as we still had a day already planned after, to run errands. Conclusion: Love the dresses, did not love the store & the vibe at all. read more

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The staff at this location give such amazing service, today Alyssa (hope I spelled that right) was so sweet and personable. She pulled a few dresses I would have never thought to try on and ended up LOVING them. This is my favorite place to shop for formal events, thank you ladies so much for helping me find my birthday dress read more

Oh Polly I thought was a nice spot at The Grove. I got my girl a MuMu skirt here, and it looks sexy on her. Ladies were nice to me, and greeted me. They are really impressed when they see men like me trying to purchase something nice for their significant other. Nice looking small business store in Beverly Hills. I like supporting small businesses. I will be back for more. read more

I had the best experience at Oh Polly yesterday. The customer service was amazing, they vacuumed the room for me and got dresses from the back for me. Although there was some troubles with the computer scanning the dress for me they were very apologizing about it and helped me get out of there as fast as possible. Loved the store, will definitely come back!! read more

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I had a very positive experience at the store when I recently went there. The sales associate who helped me was Rabiyah. She was very helpful and very attentive as well. Extremely professional. I actually thought she was the store manager. They have some interesting styles, and the clothes are good for young women who need a party dress, but don't want to spend a fortune. There are very mixed reviews on this place, but my experience was a good one. Thank you. read more

I am so disappointed to say this because I have had great experiences ordering from Oh Polly online and really love their clothes! I just learned about their storefront in LA and was excited to check it out. When I arrived at the store today, I was not greeted but instead told in a rude way that I needed to wait outside, and shooed away by the sales associate. I waited outside for 10-15 minutes and no one came to greet us or explain why we needed to wait. All of the customers exited the store and the associates still did not let us in. Finally and new associate from the back came to greet us properly and let us know that we would be waiting for about 15 minutes longer because they were having an "altercation in the back" and needed to reset the floor. She did offer us water if we wanted to wait. I let the sales associate know that it was very rude how the previous associate dismissed us and I appreciated her finally acknowledging us and explaining what was going on. We decided to leave to walk around Melrose. We returned about 30 mins later and the doors were closed with a black rope blocking both doors. Very disappointed in their lack of the customer service and initial disrespect. Feeling hesitant to continue supporting this brand. Such a degrading experience! read more

I had such a good experience shopping here. The sales associates were so nice, patient, and genuinely helpful while I was trying to find a dress for an event I have coming up in June. They helped me pick styles that were flattering and fit the vibe I was going for without making me feel pressured. The quality of the dresses was also really nice in person. I ended up finding one I absolutely love and can't wait to wear! read more

Their schedule say it's open at 11 am, and at 12 pm they still didn't opened. I was literally waiting for them outside the store the entire time, and for some of us that live on a tight schedule (because of work) it is so inconsiderate they don't update their store hours. If they're gonna open at that time then just POST THE REAL TIME! Not recommend this location! read more

Went to their flagship Melrose today as I had been eyeing a dress online for months and happened to be driving through LA on a road trip back to Phoenix. I had called a couple days ago to see if the dress was in stock and the girl who answered was super pleasant and helpful. Before arriving, I honestly joked with my husband that I hoped their doors were open as we were arriving right around 11am and many reviews complained about their store hours not being adhered to. I walked in to a bright and lovely store, greeted right away by 2 women who immediately helped me find the right dress. They helped give advice on sizing and overall, were super sweet and professional. The dress needs to be one size smaller, so I will order online--but I was happy with the quality and customer service. After seeing some bad reviews, I felt it worth the time to give them a good one! Thanks ladies for the help today. read more

Oh Polly - Women's Clothing Near Me - Los Angeles, California

Had a great experience with the girls, they're super helpful and sweet. Cant wait to be back again for other events, thank you again Nicola & Emma! read more

If I could leave no stars, I would. The staff was giving mean girls vibe, they had a full on conversation & I had to intervene to ask for a size, they then sighed at the fact that they had to do their job! Here's how you can improvise: hire people who actually want to do the job they are hired to do! read more

Dear Corporate Office, please reconsider who you have as Managers on Duty. They do not adhere to your store hours for both opening and closing. There are currently four separate sets of customers and it is 15 minutes past your stated opening time. read more

Came to return something during their listed open time online yet was turned away because they had to "close early" (this doesn't seem like a rare occasion after reading other reviews). It would've took no more than 5 minutes after driving an hour to come return a dress, but they do not care. Now I will have to make another hour trip, wasting gas, to try and return this dress and HOPE that they are open read more

Great selection of dresses and amicable staff. I was able to find the dress I needed in short notice.

Horrible customer service the employees are rude and unhelpful. You can't get anyone to help or assist you let alone even let you try on clothes read more

I would give zero starts if I could . Today is 3/25/2026 at 11:30 am. I waited for 30 minutes for the store to open before leaving. Store opening time is advertised as 11am. Waiting just over 30 minutes, called their phone multiple times w no answer at which point I left extremely disappointed. This place is trash and doesn't care for their customer base. read more

I had a few dresses that I ordered online that didn't quite fit right. I called in and asked if they had the exact dresses in 1 size up that I could try in the store before exchanging, the girl said yes they did have one of them. I went in and the same girl said they didn't have it. It was overall a waste of time. The stock seems to be limited, as I did find another dress I wanted to try but they didn't have my size. But I do think if you buy anything online it's convenient to be able to take it into the store for returns/exchanges read more

Had and amazingggggg experience with the team in store!!! Thank you guys so much, I had an event to get to that night and had no idea what to get but they suggested some dresses even got some cute heels as well!! read more

The experience I had here was great. One of the girls there named Nicola helped me out tremendously and made everything so easy. Thanks for being so sweet and dealing with me and my best friend because I know we can be a lot to handle. In LA it's hard to find a crew of people working that are a "girls girl" iykyk so thank you oh Polly for making my day. Will be back soon! read more

I have come to this location a few times for their after hours events. And just recently went for their national women's Day event and service was absolutely amazing. The workers were so kind so organized and were trying to help as many people as possible without anyone feeling rushed. Absolutely love this store and service! read more

I bought my daughters HOCO dress from here about a month ago. The customer service was on point. Would recommend this to all my Friends & Family. read more

Just walked out of the oh Polly on melrose because your sales associate had a horrible attitude and looked like she didn't want to be there. I was hoping to find a dress for my Vegas trip but felt so uncomfortable walking around the store with her looking so angry. Immediately walked out very disappointed since it was my first time visits the store, didn't receive a greeting or an offer of help. read more

Sarah is amazing!! Hands down... if you need a dress please visit Oh Polly and ask for Sarah

i went there last minute to get a dress for a wedding , the option at the stores were not much as online but the girl that was helping me was super helpful and very kind , she brought all the dresses i wanted in the fitting room , give me opinions and i toke my time and changed so many dresses but she was so patient with me , Her name was channel! overall i love the brand and i do really think its one of the best places in LA to buy a dress from . read more