Love Celine. It's classy with friendly salespeople. We were able to try ok what I had my eye on, and I would love to come back for another visit soon. The quality is classic amdnd timeless. Their location is great too, easy to visit! read more

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I came here to pick up an item I ordered online. Since the area is busy as it is parking was a little hectic. Since I came for a pick up there is a loading zone right outside the store which made it very convenient for me. As I walked in the store I browsed a little bit, but I didn't feel welcomed at all by the SAs. Since it was my firsts time in a Celine boutique I was excited to check out, but it felt like I was just there. The most acknowledgement I got was from the doorman. When I did speak to an SA about my order he was fine. read more

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I can't say enough great things about this store and location. After finding the experience at a nearby local department store (on Wilshire) to be terrible (ie grouchy and aloof) it occurred to me to visit the Celine flagship store itself on Rodeo. I didn't know what to expect because originally I was "just looking." Purchasing from Celine has long been on my wish list because I love the quality and understated elegance of the brand. Consistently, over the last seven months, the staff has been extremely warm, welcoming and accommodating. Simon in particular has been fantastic; and has helped me with purchases as I build up my Celine collection. I never feel pressured to buy, so it's fun to pop by and add to my wish list. From day one he really "got" my style so he knows what to suggest and is always spot on. Even if I'm just buying a lipstick, I feel as if I'm getting the same warm welcome and attention to detail as if I was buying an entire wardrobe. I think that building a long term relationship with a store and it's staff makes the entire experience that much better. Thank you Simon and Celine for making shopping fun again (like back in the day!) - see you in 2026. read more

CELINE - Simon of Celine - the best service, warmth and attention to detail. - Women's Clothing Near Me - Beverly Hills, California

Came to this location to exchange a gift for a different color. Daniel made the transaction very easy and found me the item in the color I wanted. Very friendly and helpful. Thank you for making this so easy and quick! Also came on a Tuesday early afternoon and parking was easy! read more

If the interior design at Celine ― all mirrors and marble and monochrome ― makes you wonder if you've stepped into Rodeo Drive's third branch of Saint Laurent (DON'T YOU DARE SAY "YVES"!), it's not a coincidence: Celine has been taken over by Hedi Slimane, who has made it look... pretty much just like Saint Laurent (No Yves), which is to say, pretty much like his old Dior Homme mixed with a healthy dose of whatever's trending on ASOS right now ― but at, like, a 1000% markup. (Hey, that's capitalism. Enjoy it until Generalissimo Taylor Swift finally makes it illegal in two years.) Slimane is so hidebound that he even had to dick with Celine's name, too, banishing the acute accent from the former Céline. One wonders that, if he had replaced Karl Lagerfeld, we'd now be seeing "Chañel Nº5." As for the stuff in Celine, it is what it is. If you're not blessed with a hyperactive metabolism that pretty much burns all your ingested calories just through breathing, blinking, and chewing your food, you better be able to afford three square meals of black tar heroin to fit into Hedi Slimane's clothes. Even his sunglasses are only made to fit the tiny. The line of fragrances are quite nice (not counting the one smells that exactly like an ashtray), but none of them are $220-worth of nice. But I'm giving it a rating as high as I am because of the staff. The young man who helped me was charming, affable, and just very nice to talk to. He took his time with me, and he really provided a fantastic customer experience. Other boutiques on Rodeo Drive could take a lesson. While you may not love the prices or the product at Celine, there's no way you can argue with the service. read more

CELINE - New Hedi Slimane-ized, accentless Celine - Women's Clothing Near Me - Beverly Hills, California

Nice location, always welcoming staff. Store manager and Danny was very helpful with my shopping and they also helped me with my sunglasses problem. Definitely recommended location read more

In 2017 I purchased a Celine Evening Clutch in Milan and wore it once to a tennis tournament. The leather turned yellow. Took the purse to the nearest Celine the Beverly Hills Celine. The sales associate/manager at the time Bree M. treated me horrible. She instantly accused me of sending the bag out and assumed I had it painted. I felt belittled and sad. Moving forward I requested a new bag of the same style. Years later today, I noticed she sent the same bag out and had it painted instead of ordering me a new bag as she promised. Complete disrespect and dishonesty. The receipt is attached for proof. read more

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I went to Celine store - Michael and Erik helped me out really well when I had questions and I would definitely suggest visiting this store because the store is quite pretty and exemplary. Thank you again Michael and Erik! read more

This store is great! The staff are always super helpful and treat you very well. I always have a fantastic shopping experience here

Incredible service. Helpful, kind and it was a pleasure. Will definitely shop in person there again.

Absolutely disgusting customer service. I called on Nov 29 around 2pm inquiring about an overshirt and to get assistance on understanding sizing. I would be driving about an hour to the store to purchase it, but if the size they had in stock (46) wouldn't work for me, it would be a complete waste of my drive. So I was hoping to get an idea regarding measurements for chest and length of this overshirt. The response I received was extremely rude: I won't be able to do that for you and all measurements are on the site. NO, the measurements are not on the site. Needless to say, Celine is out. Louis Vuitton is far superior to Celine and every client advisor I have dealt with has gone out of their way to assist me. + the quality, design, craftsmanship of is so so so much better. And timeless. Thanks rude Celine associate, you saved me $2k read more

Amazing service at this boutique. Please ask for Juanna because she is so helpful and amazing! She loves getting to know her clients and has the best knowledge on the products. I was greeted immediately upon walking in and asked if I needed help. I thought I knew exactly what bag I wanted but after talking to Juanna we tried on a bunch of different styles, sizes and colors and I ended up purchasing a different bag which I am obsessed with!! She also offered beverages and I can't say enough about her service! read more

CELINE - Nice water and espresso offered when you make a purchase - Women's Clothing Near Me - Beverly Hills, California

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Celine BeverlyHills may not be the most convenient or friendly store. I actually prefer Nordstroms (some carry Celine) or other department stores (where I can freely try multiple brands at one place without getting too much attention from the sales rep) when I'm shopping for a luxury bag. Out of all the luxury bags I prefer Celine, especially the belt bag. I don't own dozens of bags. I like to keep minimum amount of quality bags. So I shop for top quality when I'm shopping for a bag. If you're a minimalist like me who prefers few simple classic quality piece I recommend a Celine bag. read more

CELINE - Belt Bag - micro - Women's Clothing Near Me - Beverly Hills, California

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2014 YELP 100 CHALLENGE - 98/100 I was so excited to discover there was a Celine store because I'm pretty sure this is one of the FEW locations in the United States, and probably the only one in California! I knew I HAD to stop by here the next time I visited Rodeo Drive! Every time I go to Rodeo Drive, I have a hard time scouting this store. It's pretty small compared to a lot of the stores there, and it's easy to miss because it's wedged between a bunch of the other high end brands. I swear I drove straight past it last time I was in the area. They have a little body guard in the front of the store with a nice suit on, which is to be expected for a Rodeo store. The store is really spacious and honestly has too much space IMO. It's divided into two areas, but really nobody went past the front area because there wasn't much to see back there. I was specifically looking for their handbags because let's be honest, why else would you be at the Celine store?! They had some of the phantom bags on display, and then maybe one or two of the most popular luggage or "robot face" purses. I was actually kinda disappointed in the bags that they had on display because I had wanted to see the luggages in all of the different colors. I'm sure you can order them or maybe they have them in the back room, but it was kinda disappointing. Overall, I'm really glad they have a Celine store in Beverly Hills/LA so that one day when I save enough money, I can finally buy one! They seem so hard to get ahold of (hardly at department stores), so I'm glad that I know I can go to this store and find them! read more

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Had an extremely great experience at Celine today thanks to Erik! They were totally understanding and patient even though my card acted up during the payment process. read more

Ok, I love celine, especially their nano one is so cute. I walked in and the sales are still talking but very soon one of the sale started asking me if I need help. That started with me looking at their nano bag with mult-color. One of them is canvas and one is leather so just because i didn't want the canvas I picked the leather. The sales know that I didn't really like the color of it, so after my bf gave her the card she brings out another bag (the one in the pic) and she said they are unboxing and thought i would love this one. I do not until i went the neiman marcus and saw this small chanel le boy. I wish to return my celine now because I am only allowing myself to get one bag every 6 months. BUT! CELINE DOESNT OFFER REFUND AT ALL! only exchange or store credit within 7 days. ARGGG, why celine why? Even chanel offers 14 days return with full refund. read more

CELINE - Don't give me wrong, I love this celine but wish that they have a better return policy. - Women's Clothing Near Me - Beverly Hills, California

Best store on Rodeo. I came in looking for one specific pair of shoes, and my sales associate Michael searched high and low, though unfortunately they were sold out. He brought out multiple other sizes, similar models, and was eager to chat about recent collections. Other employees seemed to do the same, waiting hand and foot on anyone who walked in, regardless of the size of their bank account, and all seemed to know and wear the clothes in their day to day lives. Can't say the same for any other store I visited. We exchanged contact info for when my item pops back up and I still walked out with a new wallet (despite the personable behavior, they're still salespeople after all!). Such a delight compared to the (similarly priced) high-falutin neighbors. read more

Just had totally awesome experience at CELINE's, which was one of the very few stores genuinely open to receiving customers during pandemic.Excellent service!Super grateful to Erik for guiding me through the latest and greatest gems of Celine accessories and helping me to discover and make a perfect choice of a new Fragrance.Eau de Californie it is!So fresh, earthy, woody, solar with upbeat notes of ocean breeze.Can't be grateful enough!!! read more

I have to say, even though I have not visited this new location, speaking from a customers standpoint in terms of quality of shipping and presentation I am happy with being a Celine client. One fact that is extremely impressive is when you order online they automatically require a signature upon receiving. Given the pieces I have selected and how they have been presented to me, this is top notch service and expertise. Thank you to all the sales reps for translating the in-store experience to the remote distance collector. read more

I had somewhat of a strange experience here. Nothing bad, just different. I went here to return a bag I purchased online. They told me that there was no one there that day that could do the return for me, but that they can hang on to the bag until the next day when the person returns. At first, I thought to myself, "Nothing like this has ever happened before. But it'll be fine, no big deal." So I went ahead and left the bag with the associate. As I walked back to my car, I realized I just left a $1k bag with absolutely no evidence, written note, or any kind of "receipt" except for a business card of the associate who helped me. Bitch, I ain't rich! What if this was some scheme to get bags and resell to The Real Real? Is this what extremely wealthy people do, just leave expensive merchandise with strangers and trust that they'll do what they promised? So I went back in and just told them I changed my mind and want to exchange the bag instead lol. They were very understanding and helpful. So again, nothing terrible happened! Just felt strange about what happened lol. read more

Terrible, and I mean terrible, customer service from this so called luxury brand. Orders go unfulfilled with zero communication from them. Promises are made that the order "will be sent out tomorrow for certain with overnight shipping" and then three days later/ not only is the product not arrived, another call confirms that it has still not been sent out. No offer for any compensation for the lack of service. My time is expensive and I should think it would be appropriate to offer some compensation when I have had to make five phone calls over two weeks to try to get some answers -not to mention my order. From a luxury brand such as they portray themselves to be, I expect more than empty promises and unfulfilled expectations. With such low level customer service on the front end of a transaction, it certainly leaves more than a little concern about how any issues would be handled after the product is in my hands. Bad enough experience that I can safely say not only will this item never be purchased by me, but I will never consider anything from this brand again. One has only to look at Glassdoor reviews from employees to see how poorly this company is managed. Sadly it is reflected in the way they handle customer service as well. read more

Victoria was a terrible listener. I ordered a bag to be delivered and she did not listen to anything I said. When you do a phone order ask for another SA. Someone that listens. For the money your spending you would think they were more luxurious and listen to their clients. read more

Had a great experience here. I have other luxury bags but I am new to Céline and was not sure what to expect but the staff were so welcoming and quickly made me feel at ease with their patience and product knowledge. BTW, Shay is awesome! read more

I have to say I really loved Celine before. But from now on I won't buy anything from Celine. Why? First of first, I don't want to mention the quality of their leather goods, but the customer service of repair department was so horrible! I dropped off my Trapeze with water snake handles more than two months ago, and until last week I still didn't get any reply from them. Then I ran out of patience, I called them to ask the status of my purse. The man who picked up the phone said it's ready for me to pick up. OK! Finally, I got my purse back at the last minute when they almost closed( 7pm). It was so hurry I didn't have time to check, I just left. However, I am shocked when I want to use my "repaired new Trapeze" today, I find out they did NOTHING!!!!! They waste me 2 months and they didn't do anything!!!!! I spent over $4700 on this purse, and I only used them 5 times! The water snake fell off the handle and the shape of the Trapeze totally changed! What happen to you Celine? Ladies and gentleman, if you want something lasts long, avoid here! Go to Louis Vuitton, Dior, Chanel, or any boutique store with long history. They will provide you the excellent service and repair experience! read more

Hear, hear! Good news for Celine lovers or just anyone who loves sleek designs and trendy leather goods. Celine's third US store finally re-opened their door on Rodeo Drive, Beverly Hills, California. Customer service is top notch. My SA Lindsey is very helpful, especially for someone who wants to try everything like me. read more

Poor quality. Do not buy their sunglasses. They are made of cheap and weak metal and their customer service is poor. I had a pair just break when I put them on and they wouldn't repair or replace as it's been past their warranty. Their warranty is poor because they know they charge $400 for horrible quality. I highly suggest you look to other luxury companies and NOT CELINE!! read more

Kiss my a**, sales-clerk-who-acts-so-snobby-but-only-works-in-retail. I'm about to make my mark in the world by investing into your classic/chic/Frenchie/non-cow friendly handbag. I will wear it with pride and make everyone jealous. Celine's really picked up during the past few years in the purse scene and the house epitomizes 'classy European'. The sunglasses are also tres chic. The clothes...well, the clothes are a little bit stodgy and old school Euro but the accessories are the hits right now. They also carry exotic skins, like alligator, ostrich, and croc. The bag I got was the brown calfskin 'Boogie' bag. It's a beauty and so well-designed, it's got a great cut that should last until I become a broke ass old lady. C'est la vie! read more

Celine bags are really just an adventure to acquire and it makes the item that much more valuable and worth it. Let me tell you my bag story. I REALLY wanted a Celine Luggage tote in smooth black leather, in the Micro size. To me, it seems the perfect, outstanding quality, stylish, young, modern bag that doesn't scream "LOOK AT ME! I'M A LOUIS VUITTON MONOGRAM AS EVIDENCED BY MY EXTERIOR!!!!". (Though Celine's mother company is LV) I don't want a bag that screams in the face of people that it is a designer bag on every inch of its exterior. This is quiet sophistication and an insider's bag. Back to the bag, considering the specificity of my wants, it was a pretty tall order. Regarding the Luggage tote, there are 4 sizes, ranging from the nano, micro, mini and phantom. The Micro is supposedly the rarest. It seems unless you're lucky enough to live by this particular store, or generally a Celine store, you wait YEARS to get the bag you want. Lucky me, I live close to Rodeo drive. I did a lot of research over many weekends looking for this particular bag, weighing the pros and cons and justifying then stultifying my potential purchase. I called every single department store you could that would at any point carry Celine; Saks Fifth, Neiman Marcus, Barneys, Bloomingdales, Bergdorf Goodman, and Nordstrom (only 6 stores in the nation carry Celine, and the only one in California is Topanga, which had a 20 person waitlist with credit card). I'm a bit thrown off by the availability of Celine bags since it was ridiculously easy to acquire at the physical store, and yet so difficult anywhere else. I don't get people who wait "years" to get anything because if you want it so badly, why stop until you get it? Why get on a waiting list and hope it happens? I also think the 20 person waiting list is pretty ridiculous. The only reason I could think of why people would wait for "years" is to get the rewards or points?! Meh. Their hours are quite a bit limited, only open from 10-6pm on Mondays through Saturdays. On Sunday, I couldn't even get them on the phone, and I tried to contact via email through their website but that was out of order so I couldn't! However, through the number listed on Yelp, I called during business hours and like a little miracle, they had the Luggage in Micro in pebbled black AND smooth black. I talked to Robert who was very helpful. He said just come on in when I can and to try both on. The pebbled leather only comes with silver hardware and the smooth leather only comes in gold. Most of my jewelry is silver but the smooth leather/gold hardware combination is irresistible to me, and I went with that. My husband and I enjoyed some sparkling water while Robert wrapped up my purchase and I gave my information in case there is damage and for general proof that I had purchased a real Celine at the BH store. I am a bit disappointed it doesn't come in a box, only in a dust bag then the paper bag but oh well, I do overtly enjoy that the outside is all calfskin and the inside is all lambskin. TWO dead baby animals on my arm at once! I also have to comment when I came home and opened up everything, tried the zippers, etc you can only conclude, it is just a BEAUTIFUL bag. Exquisite is the only word to do it justice, every single stitch is even and in perfect place, the leather is smooth and polished, the hardware stiff but sturdy, and the bag structured so it stands up on its own, in its perfect glory. I LOVE this bag and plan on enjoying it for many many many years. There is parking on the streets, and some garage but it's $2.75 every 15 minutes I believe. It was a bit annoying to find parking when you're trying to make a huge purchase but oh well. I am very happy with my purchase. read more

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I called the store because my CÉLINE bag had a loose handle. I wanted to know if it could be repaired. Or if they could help me. The person I spoke with was so rude and couldn't be bothered. She immediately dismissed me and told me they didn't handle these problems. There was nothing they could do. I was horrified I had spent $2200 on a purse that was coming apart and the store was saying to bad! I will not buy anything there again. Buyer beware !! read more

I purchased my very first Celine purse at this location. I usually don't splurge unless I need to(and trust me girls, when you walk into Celine, you should have a person in your head saying "Must buy" to every item your eyes glance at). In all honesty, the service was not terrible, but it should be worked on more; but I was just too excited to care about those losers ruining my day, I was just focused on my new Phantom bag! Now that I remember, they only had it in a Crocodile black, and a color block tan and white. But it took two geniuses to ravage through their back room to find the leather black one for me and make a sale. read more

The lack of professionalism that comes from the door man here is beyond me! I've never experienced such disgusting behavior from someone in my life. To judge someone based off the car they are driving and then to call them broke, left me flabbergasted! The fact that this store allows such a disrespectful person to work there shows what kind of people they are. Just because I'm in my work scrubs while shopping on my lunch break doesn't give you or anyone the right to judge me finically! I truly wish I could give 0 stars! Thanks for nothing. read more

After leaving Rodeo Drive a couple (few?) years ago, the Celine store recently reopened quietly a couple of weekends ago. I love that - no splashy grand opening, just simple announcements mailed out to customers in the area. The quiet minimalism is consistent with the style of Celine's RTW, bags, and other accessories under designer Phoebe Philo's leadership. The clothes and shoes are beautifully streamlined, but with gorgeous (and sometimes quirky) details. The shoes are funky and a few styles are not mainstream/practical at all (furry heels anyone?), but I love the quirkiness of everything. Bags are probably their biggest and fastest sellers - particularly the Luggage and Trapeze styles. While I was there, most customers who walked in inquired or were trying on bags. Everything comes at a premium, expected given its location and high-end brand status. A couple of the sales people were super friendly and helpful. read more

Ohh boy I love Celine! I've always wanted a Celine bag for the longest time and my friend surprised me with one for my birthday. He got me the red mini Celine, but I though it was a little too big so I decided to exchange it for a different one. The person that took care of all my service there was Robert. I am the most indecisive person ever, but Robert was very polite, patience and professional. He went through all the details with me about the different leathers they have and helped me with all my purchases there. I'm very satisfy with my visit and Robert was great! read more

CELINE - Women's Clothing Near Me - Beverly Hills, California

If I could give this place 100000 stars I would. Security was friendly, and overall a friendly and amazing experience. When you go ask for Robert. Totally patient, understanding, and the best salesperson there. Thank you Robert for my new Celine! I will definitely come back to see you soon. read more

CELINE - Women's Clothing Near Me - Beverly Hills, California

TLDR: the store itself isn't exactly the most welcoming, unless you love Brutalist architecture, but the products are great and the staff is helpful. Great service courtesy of Charles. He made sure I was satisfied and had a pleasant experience, as well as being very patient with me as I pondered the store. Even going as far to let us lounge in the store and enjoy a beverage courtesy of the store. I did not feel patronized by the store staff considering I was much younger (something I cannot say about many stores on Rodeo Dr, ahem, G*cci and Ch*nel to name a few). Anyways, back to CELINE: the products, while not all being my personal taste, are well-made and looked/felt expensive. The tailoring and fit of the jackets are exquisite and the shoes are dreamy. While I always felt Hedi Slimane's clothes at SLP were predominantly trendy, his CELINE seems more focused on timelessness, even if that comes at the cost of being "less relatable" for my Gen Z crowd. The interior is very typical Hedi: marble, mirrors, silver clothing racks, various art pieces--cold but expensive looking. read more

Came in knowing what bag I wanted but was iffy about what material to buy. The SA was very helpful and she didn't try to push me to by anything, she was patient as I was trying to decide which bag to go with. In the end I went with a black nano with smooth calfskin, which the SA helped me pick read more

CELINE - Women's Clothing Near Me - Beverly Hills, California

Céline has thee best customer service! My sister and I were browsing for new bags and we were greeted so nicely and they were not pushy about buying anything. If you come here, ask for Robert Delaluz! Oh my goodness, this guy is the sweetest and oh so helpful. When I was deciding on a bag, he would email me color options and when I went in the store to purchase it, everything went so smoothly. I ended up buying the small Trapeze in souris and I absolutely love it! They even offer you beverages while you shop. I loved the whole experience. I will definitely be back for more. read more

A bit small of a store but they do carry most of the collections each season. I'm a fan of Celine bags because they are timeless, modern, and hip. Yes, they are expensive but you do pay for timeless quality. The staff here are generally pleasant enough. I have been able to order my bags if they didn't have it in stock. Takes a bit longer to own than if they were in store but you work with what you got I suppose. Definitely have been shopping here often! read more

I bought 2 Sweat shirts One us suppose to be a loose long sleeves it's is a tight and sleevesare to short but 3 inches.Tge other one is suppose to be white and it's grey .Not what the color I ordered and has a sewing flaw on the bottom front hangs weird.I contacted the business and they told me to iron the item as if that would change the color and magically make the sleeves become longer.I will not buy from the business anymore due to their if you don't like it we don't care policy I sent pictures explaining the problem .Not happy that I was told to iron the sweatshirt and it would be ok It's cheap and I would not buy anything in future because they don't care what color you ordered and how the items are being sold defected cut it doesn't fit when the material is sewn wrong. read more

My favorite brand I own over 50 pieces.....the staff is SO rude except for one gentleman who used to work at Barney's... He's very polite and helpful. They are so snobby and gross I refuse to shop here even though I live in Beverly Hills. I will be shopping exclusively at Barney's NYC for my celine pieces, they can kiss their commission goodbye! read more