I shopped with my daughter in the Highland Park; Dallas, Texas location when I was visiting her from out of town. When we were in the store we had very good service. We made a significant purchase. ($3.000) The very next day many of the items purchased went on sale. I was notified of the sale via emails direct from Alice & Olivia. Sadly, I left town and could not assist with the adjustment. I asked my daughter to return to the store for an adjustment since it was less than 12 hours since our initial purchase. She went to the store for an adjustment with her receipt. The store manager, Danni gave my daughter the run around regarding her adjustment. She was told she needed the receipt and the clothing. My daughter had to return to the store again with the receipt and clothing in hand the next day. Danni gave her the run around again. She did not want to honor the adjustment but finally did. I had to call and speak with Danni on the phone to make this happen. Danni said she was following store policy. I googled the store adjustment policy and it lists a 7 day adjustment policy. The adjustments we were requesting was day # 2 & # 3 after the sale. The worst part about this whole experience is my daughter is physically handicapped. She had to make two additional trips to the store for an adjustment. As a mother of a handicapped daughter, this shocked me at how insensitive Danni handled the entire situation. Danni can see my daughter is physically handicapped! If the adjustment return policy is to have the receipt and clothing in hand it should be listed on the A &O website. It is not. I feel Danni needs sensitivity training. She could have handled the adjustment request much differently especially seeing my daughter is handicapped. This will be the last time I purchase anything from this location. The purchase which was a good experience turned into an awful one. read more

I love the brand but I was treated so badly here I can't leave a positive review. I came in yesterday afternoon looking to buy a dress for dinner. The sales associate asked me if she could set up a dressing room and I asked if the dress came in a smaller size (size 0 or 00). She responded by looking me up and down and asking "you're a 0?"... Yes... As suspected I tried the 0 which was too big. She then back tracked and said "Oh, this style is supposed to be loose." Really bad customer service unfortunately. Clothes and boutique were beautiful as always. read more

Love, love, love this welcoming boutique! Eddie the manager is the nicest and most thoughtful person you could ever meet, and Danielle is very knowledgeable and helpful. Of course, the clothes are absolutely exquisite, and the super friendly, classy, and hospitable manager and sales associates make it a wonderful shopping experience! read more

Words are not needed. The model speaks for itself. I don't know what kind of message their sending but it's not a healthy one. read more

Alice and Olivia - Alice+Olivia model. - Women's Clothing Near Me - Beverly Hills, California

This is such a nice store. It is located next to Nate n Al's and there's two hour free parking within walking distance. It's very clean and well curated. Alice and Olivia is a designer brand. They sometimes have sales. Today they had a 40% off rack. Their styles are very beautiful and unique and even a little funky. Lots of statement pieces to be found. However, what I find really special about this store is how nice, welcoming, helpful, and friendly the associates are. It's a pleasure to shop here. read more

My review it is about the stores attractiveness, shopping ease, organization and the manager. She couldn't of been more friendly and helpful. She knows everything going on. She's professional and friendly. read more

Great store and super friendly people . Shopping there , you feel Tres"Hollywood " or let' s say California girl, Makes you want to go out and party ! read more

The seating in this store is something worth trying out while in Beverly Hills. From the couch to the 6 back-to-back chairs, I've never had so much fun waiting for someone to try on clothes in my entire life. The only downside is there is no wifi and the cell service is subpar. I suggest downloading a movie collection before coming here. Maybe go with a trilogy series like Lord of the Rings for you sci-fi fans or possibly the Bourne Identity for those who are into explosions and Matt Damon. If you are already out and about and have no time to upload a film to your phone, I would suggest a challenging game for your phone like Tiny Wings or an addicting game like Tetris because let's face it...your ass is going to be here a long time, so you might as well have fun. read more

Alice and Olivia - A plush couch - Women's Clothing Near Me - Beverly Hills, California

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This store was out of my size in everything I wanted and I needed an outfit for an event the next day. Tatiana went out of her way to help me check other Alice + Olivia stores plus she even helped me check Bloomingdales and Nordstrom for the items I wanted. She went above and beyond. Plus I think she may be a model in one of their ads? read more

Bought a jacket for my wife here for a party. The one they had was dirty so they said they would ship a new one within 5 days. Instead, it took OVER A MONTH to get to us. Obviously the party had come and gone and the jacket was not needed anymore. Manager refused to take it back because we bought it more than 14 days ago! Are you kidding me? Nice little scam they've got going. Hold merchandise until after the return deadline and then refuse to take it back. SCAM. We're suing them in small claims court for the value. read more

I've shopped here countless times; from dresses for special occasions to everyday wear. The ladies who work here are always nice, helpful and accommodating. The brand is a mixture of classy, trendy and colorful -- so if that's your thing make sure to check out their most recent collection. It's worth every penny. read more

Check on the online sales! Up to 80%. I'm not paying full price ever or setting a foot in this store again!

Nellie is extremely rude and is only nice when she wants to make a quick sale. I've spent over 30,000 at this location, the location off melrose is much better. She said she was going to do something and hasn't done it. I paid for clothing I have not received and it's been over a month. I don't ever write reviews but it's not ok or right the way I was treated, especially after being an outstanding customer. read more

Not only do I loooove their extremely high-quality, colorful and spirited designs, my experience with their Customer Service has been over the top. Tatiana (Beverly Hills in-store) was so understanding and tenacious about helping me make an exchange outside of their normal terms and conditions because I had had some unusual circumstances that prevented me from exchanging it on time. I love when a company goes beyond "We don't do this" by adding a human touch and looking beyond what is just "policy". I can't wait to spend more of my hard earned money at A&O. I've been decking myself out for a series of movie premiers recently and every piece has showcased blasts of color and print from their collections. Mallorie at the Customer Service department has also been AMAZING! Their patience and understanding will not be forgotten. I'll patronize their stores for years to come! read more

Big Fan of A+O. Can't get enough. Also, just adore the staff in this BH location. Especially Nellie. Thank you for always spending time with me and introducing me to fashion that sometimes I would never have tried on. I have an older home, with an empty closet in my home office that is filling up with strictly Alice + Olivia pieces!!!! Love you, Nellie and entire staff. xo xo read more

Very eclectic, edgy, and daring ensembles. This place definitely has character with its bold and detailed designs and patterns. This store definitely sets itself apart from other stores on Rodeo. That's why I like stopping by here.  The fashion although very edgy, is still wearable.  Customer service is also friendly at this location. As soon as my friend and I entered the store, we are immediately greeted by a salesperson who asks us if we need help finding anything.  I usually have no idea what I'm looking for. I just love browsing the entire store. I ended being infatuated with this beautiful leather jacket they had. Fit me like a glove. The sales person was so great in helping me pick out matching accessories to go with it. In the end I purchased the jacket and these beautiful metallic pumps! I always feel great wearing their stuff just because I know they are so unique and no other stores sell merchandise like them. read more

Alice and Olivia - Women's Clothing Near Me - Beverly Hills, California

Awful service. I ordered a small long Cami vest online and received an extra small. When I tried to exchange for my size, The 14 year old that claimed to be the "service manage" basically called me a liar. Now I'm stuck with his poor quality, over priced, extra small "vest" that will soon become a tug of war toy for my dog. Never again will u spend my $$ with this poorly managed company. read more

Amazing store with incredible employees!!! I was out for lunch in the area with my friend and I noticed there was an Alice and Olivia on Beverly and saw a pair of shoes last month that I really wanted. I walked and the store didn't carry the shoes but the girls were very helpful. They found the shoes at a New York store and they had it shipped to me. Best customer service I've received in a long time. read more

This clothing is expensive but the quality is poor! I loved my new shorts and went out feeling great but the buttons on my shorts literally fell off whilst I was wearing them - that was 10 buttons in total! I had to hold my shorts on! I wrote to complain and all I was told was that it was a one off incident. Funnily enough I had actually returned the shorts once before because the arrived with a button missing - I assumed that was a one off. I was really humiliated and for a $200+ pair of shorts its just not good enough. I love the look of their clothing but I wont be putting myself through that again, I will steer clear! read more

So I'm all about customer service, and because I was greeted and assisted so admirably I had to write a Yelp review about this specific location. I came into the Alice and Olivia on Beverly Drive last week looking for a last minute wedding dress someone named Lilly helped me. She gave me multiple options and was very patient with me while I tried all the outfits on. I'm very picky and I love when I'm understood. This girl definitely shined through her professionalism. After trying on couple dresses, I finally found the dress I loved! Not only was her taste valuable, but she even showed me how to wear it different ways so I can get more use of it. Seriously loved this girl!!!!! I'll definitely be coming back here for all my events!! This is exactly what I look for when I shop. Thank you Lilly and the remaining kind staff for your outstanding service and fashions tastes. I can't wait to return !!! read more

The store is amazing! The staff (especially the manager Lily) is very helpful and offers many different ways to wear the clothing. The clothes are comfortable, easy and mostly timeless. I am from the east coast and contact the store often for new clothes to be shipped or styling advice. Lily is a gem and always styles me! I can't wait until I am in LA again to visit Alice and Olivia. read more

This is an amazing store with a great staff. Whenever I walk in, Salma helps me pull different outfits and creates things for me I wouldn't think of myself. She and the rest of the staff always give me an honest opinion about what fits and what doesn't. I never feel pressured to buy anything, but their clothes are so amazing I usually leave with so many new pieces. This location has a great selection, and if they are ever out of a size, Salma makes sure to have the item I want shipped out quickly. This is my go-to store for events, casual clothes, or whenever I'm looking to revamp my wardrobe. read more