I like this store. I didn't really see anything I hadn't seen online. (I order from them online,…read morewhich makes life a lot easier, until you receive something you don't really like.) Excellent customer service. It is really a happy place. The customers are as jovial as the staff. I was greeted IMMEDIATELY and asked if I wanted water or anything to drink. (No offer of champagne, but that's ok. We have champagne at home.) Spacious, clean store with more than enough room for customers to navigate without crowding each other out. My favorite items are the condoms. Yes, I said condoms. Lol. The wrapper on one reads, "Call me." If I knew I was going to catch a guy's attention around the corner when I left the store, I would have bought several and handed him one. J/k. Not really. Visit. Shop. Spend!

Great staff, but an unsettling return process that doesn't reflect a luxury brand…read more My experience returning an item at Saint Laurent Beverly Hills was strange--especially after having such an amazing purchasing experience at the Las Vegas location, where the service was fun, transparent, and genuinely enjoyable. Everyone at the Beverly Hills store was extremely nice and professional, but the return process itself felt shady and unnecessary. The associate took my high-value item out of my sight twice for "inspection." During that time, the products are still legally mine--and that practice leaves far too many possibilities for misunderstanding or even accidental damage that could later be blamed on the customer. After the second inspection, I was told one of the bags "looked used." When I asked for clarification, I was shown what turned out to be a spec of glitter--which the associate herself was also wearing. She then added that "technically, after a return, the bag would be unsaleable." I pointed out the obvious: if a bag they sold me had glitter or anything else on it that I didn't notice until I got home, they would've sold me an "unsaleable" product by that same logic. When I calmly refused to accept her explanation, she said, "well let me go talk to my manager." After reviewing it again, they came back and agreed to "make an exception this time." While I appreciated the resolution, the phrasing made it sound like they were doing me a favor rather than correcting an unreasonable assessment. For a brand built on trust, quality, and image, this return policy feels out of step. Customers shouldn't have to surrender visibility of their property or defend themselves over something as trivial as glitter. Luxury should extend to how people are treated--not just what they're sold.

I had a great experience at this store today. All the staff were friendly, helpful and resourceful…read more I love when staff does their absolute best to look for more sizes in the back stock rooms for you. I highly recommend this store.

Pleased to say I have returned since my initial visit, and the experience overall was so much…read morebetter! From the staff at the register to the back of house employees, all were helpful. Sadly, I didn't purchase anything since the color/size top I was looking for was not available at this location. The store appears larger than others I have been in, but they still seem to sometimes have limited stock. Overall, it's nice to know the most convenient store (for me) has stepped up their service, and I'm happy to shop here when they have what I'm looking for-

I frequently visit this store since I work nearby. Every time I arrive, I'm greeted by friendly…read morestaff who ensure a pleasant shopping experience. I first came years ago to buy a pair of glasses, and the service was excellent. About a year ago, I returned because the lenses on my sunglasses were scratched. They took them for about a month to repair the lenses and tighten the frames, keeping me informed with updates and returning them sooner than expected. They also maintain a record of all purchases, which is convenient. During my last visit, I lost my sunglasses at Universal Studios while switching between 3D glasses and my shades on the tram tour. When I arrived at the store to buy a replacement, the staff member assisting me was fantastic! He offered me water as I tried on several pairs, searched for the pair I purchased before, and even showed me the new 2025 edition of that pair. He had me try on both versions and recommended the new version, and I ended up purchasing them. The process was quick, easy, and enjoyable, making it a stress-free shopping experience. Overall, I was satisfied with the experience, my purchase, and the look of my new sunglasses. I wouldn't recommend Gucci to everyone because we all know the prices can be ridiculous at times (docked an Afro for that). However, the excellent service helps with the price, a little lol. OOOO 4 out of 5 Afros

Very disappointing experience. When we walked into the store, we were initially made to feel…read moreunwelcome. After entering, the customer adviser followed us around so closely that we felt uncomfortable and ultimately decided to leave. When we asked why we were being followed, the greeter at the entrance laughed and looked down rather than addressing our concern professionally. The entire interaction felt disrespectful and far below the level of service one would expect from a luxury brand like Gucci. Ironically, one of us was carrying a Gucci bag purchased at the Gucci store in Paris. Regardless of what customers wear or whether they make a purchase, everyone deserves to be treated with courtesy and respect. Luxury is not just about the products; it is also about the customer experience. Unfortunately, this store failed on that front. I hope management takes this feedback seriously and addresses how customers are welcomed and treated.

Visited the Alo store at The Grove and had a great experience…read more The store is two levels -- women's on the first floor and men's on the second, with the fitting rooms located upstairs. They have a really nice selection for both men and women, mostly focused on high-quality workout and activewear. The store was clean, well-organized, and the staff was friendly and helpful. Overall a solid stop if you're looking for elevated athletic clothing while shopping at The Grove.

Very disappointing experience at Alo Yoga today. I visited the store as a loyal customer and own…read moreseveral Alo items that I've spent hundreds of dollars on over time. When I walked in, the employee at the front did not greet me or acknowledge me at all, while others seemed to receive attention. It made me feel ignored and unwelcome, and I left feeling disappointed. I value good customer service and believe every customer should be treated with respect regardless of age or appearance. I hope management provides better customer care and makes all customers feel welcome.

OK, I did not know they had a new Bloomingdale's Outlet located right next to the Beverly Center. I…read moream happy that I was able to shop here and find some exceptional good prices. I was able to find a really nice leather jacket with studs on it, nice jeans, and another denim jacket with leather. They had so many cute clothes and items to choose from, It was insane. Also the entire time they had good Employees around to help us out and when we checked out, they had really good Customer Service. They have really nice designer glasses in the front for real good prices and nice designer clothing, and bags for really good prices and good quality. I saved over $250 dollars on all the items that I did get , so that was definitely a plus for me. The women's selection was definitely on point. They have so many fashionable statement outfits and so much more. They have really good denim jeans and nice shoes that were on sale. I am happy that I came to this Bloomingdale's outlet because now this one is definitely my top three. They have so much cute clothes here you would not be disappointed. -Marshay D.

Good products on sale! Limited plus size variety Bad…read morecustomer service! One time they did not ring me for an item I asked them to remove and I had to come back to return it after my trip! Then multiple times I want to buy something from the designer case and even if the employee saw me even after I called her attention she just ignored me. Then I went to her at the register and asked if she saw and heard me and she said "unapologetically yes!" And acted like she's not bothered. Tbh this is a problem. Yes the discounts is absolutely amazing but at the same time you guys cannot compromise the service because even at Ross people/team members acknowledge their customers. I'm literally asking for help to buy something worth $$$$$ I know that this is an outlet store but it shouldn't compromise the quality of service. I asked to speak to a manager but a guy talked to he and said he's one of the supervisors and after I told him that it was as good as "ahhh ok"! In many ways it's nice to shop there but I'm beginning to think that you really can't get any sort of help. This is the 2nd time I asked for help to see something inside the case but this time I had to write this review hoping that managers see it so they can properly address this.

I was looked after by Gabby, her customer service was excellent and she made it super easy for me…read moreto purchase some jeans. She was very attentive and helped me choose three new pairs of jeans with an excellent overall customer service experience. Gaby made it easy and I forgot how good CS can be post COVID!

I had a great experience. I bought my latest pair of 7s at another location and took them to this…read morelocation to get hemmed because it was more convenient. First off, Promenade parking is super easy and the store is beautiful. Second, Leslie and Israel were working and made me feel very welcome. Leslie was super (I mean super) patient with me regarding the hem and even explained some useful information about their sizing. There was also a misunderstanding and she was kind enough to make an exception which I appreciated. Ultimately, I didn't have one pair of shoes on me for narrowing down the exact hem length so she pinned the pants up so I could double check the length before getting them hemmed when I get back out to SM later this month. Service is super important for me and Leslie went above and beyond. I left happy thanks to the staff.

Always fantastic to see new things at RRL. I came in right before their 30th anniversary party…read moreyesterday. Things looked great. CODY was easy to work with and I appreciated his assistance in

Service and selection was excellent Cody, store attendant…read morewas terrific. 10+ we had absolutely no problems with service and attention

Unfortunately I had a less than average experience here. They had me wait outside when I had an…read moreappointment. Almost no people inside. I had to explain to the security guard that me waiting outside was going to make me late, only then did he realize his mistake and let me in. Sales gentleman attempted to sell me the folded display shoe after I explained this was my first purchase. He gaslit me into thinking all Miss Z heels come folded/creased, and that I should buy them RIGHT NOW because he was selling it anyway. Was pushing me to purchase, and was rude from the beginning stating "I will sell them later if you don't take them so it's all the same to me" "all heels fold even these" proceeded to take me to another shopper to show me the ones she was trying on herself (hers had no folds btw so it backfired) and mind you, he did all this in condescending manner. So, I declined. I travel a lot for work and was heading to San Diego so I stopped by the one at Fashion Valley just to get over my doubts. The SA was very sweet. She confirmed my initial thoughts, and brought me a pair to try on. They in fact do NOT have the fold when barely worn (they obviously will fold over time) Anyway, I got my heels at another location and that was such an easy process! Posted review for them as well. Please hire new staff at Beverly Hills location

As always, love the store! It's definitely not the same vibe it was when it was on Robertson…read morethough. Back then, all the employees were dressed professionally and I felt underdressed. Went last week and dressed up so I could match the vibe and wow, I was way overdressed this time. Service was still great and they had both pair of shoes I came in for. Was in and out in less than 15 minutes.