I had an extraordinary experience with Philip at this location. I usually do all my shopping online, but while walking on Rodeo, the store's layout immediately caught my eye. From the moment I walked in, Philip greeted me with genuine warmth, grace, and professionalism. He was extremely knowledgeable about the products and took the time to help me find something I truly loved. I purchased a men's bag that I fell in love with. The color was one of a kind! Worth every penny! The entire experience felt effortless, welcoming, and first-class. Great vibes, beautiful store, and exceptional service. Thank you, Philip! read more

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Came here for a men's card wallet and it was a great experience. Ahsia helped me pick out a great wallet and the store was very clean and very big. I was in and out with the item I wanted. Overall a great experience and great customer service! read more

I ordered some shoes over the phone for my husband. Once the arrived I picked them up at the store. I was greeted immediately by a sales associate. I told them why I was there, presented my ID and she came back with the shoes. I was in and out within 5-10 mins. read more

We went in to the Prada store on Rodeo, just to have a look because neither my Wife nor I are particularly into Prada (so very 2003). However, I immediately had eyes only for this beautiful Black ski/snow/very warm coat. I bought it right away without delay and I must say. ...It's the warmest jacket I have ever worn. It's a jacket I would pack to go to, preferably Lake Tahoe, but Big Bear is much closer. I want to wear it with my Chanel beanie and my snowboard Black pants - I ski, just to clear that up about naming them "snowboard pants". The jacket was the most gorgeous item they had. I encourage any Woman with great taste to buy this coat. You'll never complain about it being cold again. read more

Prada - me wearing the coat. It's prettier in person. - Women's Clothing Near Me - Beverly Hills, California

I'm not sure if ever been in a Prada store outside of Venezia and Milano. I don't think I've ever purchased a designer handbag from a location within the states (sunnies, and scarves but no bags). I was looking for a handbag in a certain color and not many brands had a color similar to what I had in mind in a style I felt was versatile for its purpose. I spotted a cute sporty Prada that I can dress up or down (with hardware color of my preference) and decided this would probably be as close to what I had in mind in terms of color so I'd treat myself. Why the hell not, right?! I checked inventory online and it said this location had one in stock. My schedules been a bit different lately and it makes no sense to wait on a trip to Italia - it'll very well be Christmas before I'm there and this bag could be long gone- so I drove over one afternoon! I was immediately helped and mentioned the bag I had in mind. They brought it out, I tried it on and purchased it. I was in and out in just a few minutes. Great service! Gotta love Italian leather! read more

Artour in Beverly Hills was fantastic helping me with my exchange. He was patient, clear, and genuinely cared about finding the right solution. Highly recommend. read more

Absolutely terrible service. Starting from security at the door who just ignored my question twice, when I asked him how long he thinks the wait is, he just didn't respond! And after I said Sorry I asked you a question he ignored me again. After getting finally inside woman that helped me was very impatient and irritated when I asked her to show me different models of bags. Went there with intention to buy a bag for 3.5K, left bc felt like someone just shitted on me. Next time will collect the business cards of ppl who should be fired there and publish here. Just wow read more

Prada. One of the many stores we sauntered in while cruising down Rodeo Drive. The clothes were very colorful and the employees were very nice and accommodating. read more

Prada - Women's Clothing Near Me - Beverly Hills, California

I bought some shoes with Janelle, I believe. But I was not allowed to take pictures, she said. Like, I bought it? So? What's your problem with taking a picture of something I bought???? The good side the making sure I happy with my purchase and patient enough. Just weird not allow to take picture read more

Prada - Women's Clothing Near Me - Beverly Hills, California

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My sales representative was Incredibly sweet and ambitious . Any question we had she was on it with diligence and grace . She was kind and inviting but extremely professional . Beyond exceptional selection and you really do get your moneys worth here . I saw a few pieces on the men's side I've been eyeing for a while . Wear and purchase your value is something I stand behind 1000% believe in and abide by . Until next purchase read more

Prada - Shoes - Women's Clothing Near Me - Beverly Hills, California

Went to buy Prada bag as a gift. Hari was extremely helpful. I could not decide on the color so took few weeks to think it over. Hari was checking if I need any additional information which was helpful but not overwhelming. He reached out when they had special promotion and I got just a perfect gift for my daughter. Thank you Hari! read more

Prada - Prada bag - Women's Clothing Near Me - Beverly Hills, California

My partner and I went to Prada to purchase a few items and one sales associate, we never got her name but she was not accommodating and was instead annoyed with us. My partner was looking for specific shoes but instead of pulling it up on their computer, she asked us to do it using our phone which was okay, but then I decided to sit down and watched my boyfriend and the associate scan through his phone for the specific shoes we were looking for and then I saw her making faces and rolling her eyes, I brushed it off, until I saw her look at the associate across the room mocking him and judging him and rolling her eyes, the second associate asked "why whatsup" yes I saw everything happen. And so, the girl with my partner continued rolling her eyes, and the other associate approached them and so I had to tell him that we should just shop elsewhere, because of how they were towards us. We were dressed appropriately, nothing with brand names written all over our clothes but oh we have spent on rodeo and we don't need to dress in loud attires just to be treated properly. We ended up spending in ysl and other stores on the block where we were treated with kindness. Is this how you guys train your associates? Or is it just the associates on rodeo. Learn to treat your customers with respect and kindness, as we do with your employees. We walk in all smiles and even greet you guys but you guys treat us like nothing. The associates are meant to sell, they do not own the shop but they represent your brand. This is not okay. Plus, sorry, they wanna judge how we look? The associates in Prada do not even look polished. We went to Loewe, ysl, and dior and the associates were dressed elegantly. In Prada rodeo, they were dressed as if they worked in Zara. How does that feel to be judged that way? Not good right? Please treat your customers with respect. read more

Came here this past weekend Saturday afternoon and the security in the front wasn't so pleasant and we waited quite a bit but the customer service was so spot on it made my entire experience worth it. Wanted to thank Janelle for her wonderful attitude and patience. She was able to made helpful recommendations and even had very informative info on the types of leather. She was so friendly and waited for us to shop the entire store. Another rep packaged and beautiful wrapped our items. I left with the newest and cute little handbag and card holder since mine got stolen at Coachella. ''Twas a happy day. read more

Prada - So cute - Women's Clothing Near Me - Beverly Hills, California

Worst costumer service ! Do yourself a favor and walk over to Chanel . Just not worth it. read more

Prada Beverly Hills store was a great experience. Amazing selection and fantastic service as my wife picked out her new bag. Definitely stop in. read more

Came in looking for a backpack had a very nice and knowledgeable salesperson help me. They had a large size that was too big, he checked and brought out the smaller version. I still wasn't convinced so he asked if I'd like to see the mens backpack, and I did and I loved it. Really appreciate the time he took to get me the perfect piece. read more

This is a tough review to write because there is a huge difference between reviewing Prada's products versus reviewing their retail locations and their return/pricing policies. This 1-Star review is strictly regarding the latter. I think it is simply OUTRAGEOUS that you can pay full price for Prada products at their Beverly Hills location and then find the EXACT SAME ITEM for $1,000 less at Costco! What is next, Hermes at Sam's Club???? I think not! I think it is simply OUTRAGEOUS that after finding out the same item is available at Costco for $1,000 less, Prada would not either take the item purchased at their store back (because it had been used twice) or price match. The fact that Prada is willing to diminish their brand by selectively selling items CURRENTLY AVAILABLE IN THEIR FLAGSHIP STORES in warehouse stores gives the appearance that Prada is a brand in decline. If the Costco merchandise had been discontinued items... I almost would have forgiven Prada. The fact that Prada's reaction to this being discovered was "piss off" gives the appearance that Prada is arrogant and does not believe offending their customers will lead them to shop elsewhere... For the record, Channel, Louis Vuitton, Valentino, Hermes, Celine and a dozen other designers I can think of care far more about their brand and their customers than apparently Prada Beverly Hills does. read more

Prada - Prada purses for sale at Costco for huge discounts! - Women's Clothing Near Me - Beverly Hills, California

First time Prada shopper: purchased a bag, got home and the strap was defective. Called to exchange, was told I had to text the associate who helped me and he wasn't in until the next day. Get in touch with him, tell him a friend is coming to exchange the bag and confirm she does not need to wait on the line outside. She arrives, isn't allowed inside without waiting on a 10+ person line. I text him, no answer. Call the store, after explaining the situation they finally let her in. When I finally get the bag in my hands it's not in a box like the first one. I message with someone on the site, they say a box will be sent. 1 month goes by, no box. I just called and was told they don't send out boxes?! So even though the original bag came with a box, this one doesn't?! I'll stick with Chanel. read more

The man who helped us was so helpful and kind, but another employee, a woman I believe her name is Danielle, was rude. We had a simple question and she answered it with such hostility. She was treating a seemingly wealthy couple so nicely, and as soon as we appeared her politeness disappeared. I'm disappointed :/ I'm sure her name was Danielle, if I got the name wrong I apologize. She's a skinny white lady with green eyes I believe, not trying to get her confused. read more

I don't recommend anybody to shop at this store and don't even think about bringing your Prada product to get any repair services here. If you can't keep all your receipts or Authenticity Card until you throw tour product away, don't bother to buy Prada. They just declined to accept defected Prada bag because i did not have receipt nor my Authenticity Card was fully filled and registered to their system. I have authenticity card and product serial number with me and it was not enough. The store manager name Lindsiy mentioned that they do not have written policy that they can share with clients. read more

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It's a very busy store long wait but it's worth it because the staff is very professional and willing to help you in all your shopping needs

The quality of service here I've received lately has been unacceptable. I came in for a very specific made to measure suit. They didn't have anything close in the store so they took my info and said they would reach back out to me when they receive the example suit for sizing. The sales rep contacted me via text and sent me photos of the item. I told him they looked great and I'll come in tomorrow to try them out. I drove in from an hour away, waited in line to enter the store, then waited in the store for him to be free simply to tell me that he doesn't have the suit, it's in Milan. And the photos were from Milan. Why couldn't he have just texted me back that to begin with boggles my mind. I've never received such poor communication and service from prada in the decade or so I've been a customer. Seems like it's gone to the pooper. read more

Prada is up there in my top five designers. I haven't purchased anything for a while so it's nice to come back I got a nice little top for spring and a new purse. The store looks fantastic as usual and the stuff that's over me a little which is always nice read more

I was there with my husband to buy a few things and OMG people there treat you like they are making you a favor , on the contrary , this top brands sell eveything in high prices so they should give customers a great tratment , welcome you to the store with dignity , is like having employees that dont want to sell even they dont say hello , I mean basic things .. like they are making you a favor .. We are the support of all that brands ¡ without customers they are nothing .. if you are a top brand who is responsible on checking how is the store and how they treat people ?.. they have no manager .. what is happening ¡ never buy again not in that store or others read more

We have a good sales person here he didn't intimidates us. Scott is good worker look for him if you need help

I mark my milestones with purse purchases and had bought myself a double zip tote to celebrate graduating with my masters. I tend to agonize over any big purchases but this one was a little spur of the moment (I seriously just drove to rodeo drive after the commencement ceremony). Boy did I wish I did some research. The purse was heavy and just wasn't practical for every day use which was my original plan. However, that's my fault and not Prada's. What was Prada's fault was my zippers rusting and turning black when I had used the purse less than 10 times. The original sales person I spoke to tried to blame it on me and the humidity of my closet. He then even accused me of being too rough on my purses! I calmly explained to them that I didn't use the purse and the humidity of my closet didn't seem to be a problem for my LV or Chanel purses. The SA kept trying to fight me but after 30 or so minutes of back and forth about how a $2000 purse shouldn't rust in the first year no matter how it is stored or used, he agreed to pay half of the cost of the repair (so the store would eat $80 and I would pay $80). He promised me 6-8 weeks with maybe an additional 4 weeks because their repair facilities shut down the entire month of August (BTW who just decides to shut down for an entire month?). 2 months later, I call in asking about my purse and they told me they didn't have any update and to just be patient because the repair facility was shut down. 3 months later, I call in again and they still didn't have a update and chastise me for calling in telling me they will call me when they get an update. 5 months later, I call in quite annoyed and refuse to get off the phone until I got an update. They were able to connect me with a store manager who told me they just ordered the parts from Italy and my purse would be done soon. I'm pretty upset at this point and she offers to pay for all the repairs to calm me down. (If you're wondering why I'm so annoyed, Prada had now had my purse for half as long as I had actually owned the purse) They finally call me a couple weeks later to pick it up. This is 6 months after I had dropped the purse off, 4-5 months longer than they had promised me it would be done by. It takes almost 20 minutes for them to find my purse and bring it to me. They then try and charge me the money and surprise surprise, the store manager who had promised to waive the fee was nowhere to be found. As I am waiting for the manager to approve it, I start inspecting my purse. Turns out they had taken so long to repair the purse that ALL THE ZIPPERS INSIDE HAD RUSTED AS WELL. Leaving black smudges and marks all over the inside. When the store manager finally came to speak to me (I had been at the store for 45 minutes at this point) she took one look and told me that the black on my zippers was just the gold plating wearing off. Never mind the fact that the repair shop replaced rather than repaved the zippers I had sent it in for. I asked her about the black smudges and the crack in the binding caused by repairs and she claimed that it was "dirt" and "normal wear and tear." They estimated that it would be $200+ to "repave" the black rust off of the zippers and refused to acknowledge that it was faulty manufacturing. My meter was expiring at this point (because who the heck would think picking up a purse would take more than 90 minutes) and I just decided to give up and never ever buy Prada anything again. Prada is definitely a brand that does not stand behind their product at all in any way shape or form. The ridiculous mark-up is just for the label rather than quality so I would advise anybody who values their money to GO SOMEWHERE ELSE!!!!!! read more

I recently purchased a pair of sneakers from this location and both Erica and Danielle were extremely helpful at assisting me with this transaction! I originally was going to settle with the rubber version of the shoe but when I got home realized I really wanted the patent leather... contacted them the next day. I knew Prada had been limited in my size of that shoe but Erica was able to locate one for me instantly and set up the exchange at a nearby store. The exchange was quick and flawless. Thank you both! read more

Great customer service! They brought me so much complimentary champagne I bought a 7,500$ purse. Well worth it. read more

Prada - Women's Clothing Near Me - Beverly Hills, California

i went in to pick up a bag i purchased and the workers were gossiping literally right next to me about how the bag i picked up was just a trend that "everyone has been getting" didn't care that i spent the money i worked hard for on something ive been eyeing for a long time. tall dude with dark skin and a girl were very rude. everyone else was super nice, a lady older than those 2 helped me with my purchase of a perfume that i tested and ended up buying as well. didn't catch names as this was during summer but don't very snarky and rude to customers just because you work at a high end luxury store. being a worker doesnt make you any better than any other average person who works retail or any job in general. be kind and if you're gonna gossip don't do it in front of the customer who came in to pick their order up. other than that lovely location and store, just wish i wasn't made to feel some type of the way about the bag i dropped 2500 on. read more

Great selection and lovely salespeople :) Lindsay and Kristen were very professional and helpful, will be back! read more

We came here because hubby wanted to get me a handbag as a gift for no occasion. There is no shortage of sales associates on the floor and so we were immediately attended to upon arrival. Because hubby researched beforehand, we already had specific designs in mind and after closely inspecting our top choices, we settled on a beautiful pink Saffiano leather bag. There are 2 levels of opulence in this store. The leather goods are on the 1st floor. The 2nd floor houses the men's wear. The shoe designs veer towards the trendy, not to my liking but eye-catching, nevertheless. Service was quick and courteous and we were invited to come back and shop. If ever we are in the market again for luxury goods, this Prada location would be high on our list. Review 20 for the Yelp 100 Challenge 2018 read more

Came here to get myself a birthday present and made a great purchase! Located in the busy plaza of Rodeo Drive, so it was very busy, most of the stores on Rodeo drive were crowded and streets were extremely busy. This place is spacious with bags/shoes on the lower floor and clothing on top. Staff here is professional. The sales guy that brought bags out that I wanted in multiple colors and similar ones around the same price range. He also offered bags that were new/limited edition. They also offered sparkling waters for all of my family members while they were waiting. I ultimately chose a nude bucket type shoulder bag, so far quality of the bag is amazing, easy to find stuff in my bag since there its a magnet clip type opening. The sales guy neatly packed my bag in a cloth bag with the straps separately wrapped. They also packed by bag in a box and provided me with a huge paper bag. Service is top knotch and selection of product here is amazing~ Highly recommend coming here to make a Prada Purchase! read more

They gave me SCRATCHED sunglasses from the display wall! I went in to look for a pair of sunglasses I just saw online, and managed to try on a few pairs before picking one out. During this whole entire time, even though I eyed a few staff members in order to get help, I received nothing. One kind associate came over and joked for a few minutes with my boyfriend and I and helped me make a decision. When I finally chose one to buy, a different associate came over and said "Let me check our inventory for you. We have a few left, let me go grab a new one for you." My boyfriend and I walked upstairs to check out men's clothing, and came back down to pay for the sunglasses. He packed it neatly and nicely so I figure they were the new ones he supposedly went to grab. When I got home, excited and ready to wear them as I continue with my day, I noticed that these were the SAME ones I was trying on! The Prada logo was faded; PRA were almost complete scratched off, and only the DA were visible, and there were 3 additional scratches on the glasses itself. I was extremely disappointed and called right away to ask for an exchange. A sales associate told me over the phone that they would "investigate" and call me back. An hour later, no call; so I obviously called back to check in. They assured me that they were "working on it, and did not forget about it. Can we call you back later?" Of course, another hour passed and no call. I was very understanding and kindly called to ask for an exchange, which I thought was reasonable. I've gotten imperfect items from Louis Vuitton and Chanel before, and all it took was a simple phone call, a simple check for inventory, and a simple exchange. I'm not sure what was so difficult, but I will not be shopping at this location again. read more

LOVE LOVE LOVE this Prada store. It is HUGE, has a great selection of everything and the staff here is a joy! They are so welcoming from the moment you cross into the store. I have only been here twice, have shopped both times and have my salespeople already. Yes, it's Prada, yes it's pricey and YES the quality is fabulous. But they have a sale twice a year, so at least come see them during one of these sales. Even if you are just browsing, the architecture in this store is a lot of fun. Each floor has a different feel to it, my favorite is the top floor the mens department with it's bright open air feel. read more

When I came in I was greeted with a temp check and sanitizer, made me feel like it was a safe clean environment. Max helped me find a bag my friend desperately wanted and could only be found in LA I was told. He checked the back and found one left and was very patient and professional. Will definitely be back to shop with Max. Thank you!! read more

This Prada has 2 floors of everything for a man or woman, and right in the heart of Rodeo drive. I have shopped there numerous times and the ever attendant staff has even remembered my shirt size. Luggage problem? They will fix and ship it repaired back to you. Men's shoes are extremely comfortable, but it is trendy and goes in and out. The staple loafer is Lways stylish and worth the price for the happiness of your feet, and they last a very long time. read more

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Great location with lots of products for both men and women, and the salespeople are helpful without being pushy. Definitely will be coming back, no question read more

Just bought it two weeks appear peel phenomenon, in a second pair to wear four days also appear the same phenomenon, ask for a refund the store not to retreat, under forced into black, strongly suspect the world brand of quality problems read more

Prada - Women's Clothing Near Me - Beverly Hills, California

Here're a couple of reasons why Prada, of all the brands on Rodeo, facest some of the slowest traffic. 1. Crappy sales people: Attitude here stinks. Not just on the first floor but even upstairs on the mens floor where despite there being four staff on the floor, no one asking if we needed help. 2. Zero attention to detail: Sales staff gave me a completely scratched up belt buckle without letting me check the product before they wrapped it. The sample I was shown was brand new, but what was wrapped... a different story; and then claimed that it had been worn when we came into exchange / return it. Some training in order perhaps? read more

I normally do not do any reviews unless it's something positive but for this location I had to. When I initially went in to purchase a pair of boots along with a bag, they were super nice and very welcoming. After using the boots two times I went in to try to get a refund, the heel from the boot completely broke off, and I was in the middle of a event. It was extremely embarrassing and I was very annoyed that I had to go home early. The following day I took the boots to see if they would give me a refund or store credit. I drove from Temecula for the manager Cinthia to come out and said I cannot come in the store because they had an event. She was not helpful. She said because they have been worn before she was not able to give me a refund nor store credit. All she can do is send them out for repair. It's been over eight weeks and I have not heard from them. I decided to email her and until now she has not responded to my email. I have called several times and they do not answer the phone. I also tried calling corporate, but according to them, they are not able to give me any information. I would have to walk in the store. This is extremely frustrating and being that I'm coming from Temecula I am more frustrated that I'm going to have to take an hour and 45 minute drive to know the status of these boots. read more