I was trying to place an order on their site for cosmetics but within minutes of receiving my email confirmation, I receive another stating that my order was cancelled. Realizing there is a store not too far, I call to make sure what I wanted was in stock (it was, and set on hold). Upon walking in, I realize I have been here years ago, and a wonderful employee named Katya had helped me that day. I wasn't surprised to see that she no longer was here, but there were three males at the center counter offering assistance. When I told them what I was in for, one went to get the person I spoke to over the phone. I didn't want to purchase anything else so I was rung up out of sight and the item was bagged and brought out. Since I was supposed to receive samples with my now cancelled online order, I inquired about getting one of them here and another associate presented it to me. This was a much more generous size than what I was supposed to get originally, but I'm not complaining. Service by Ashley was on the cooler side but not rude; I'm just pleased since I got what I wanted. A bag caught me eye while I was on the way out, which was life telling me to leave before I found something else to admire... read more

Tom Ford - Women's Clothing Near Me - Beverly Hills, California

Its typical Tom Ford store vibe -- arrogant staff sizing you up and down and make you afraid of even checking things out. But they do have great selections. read more

Now if I have a boyfriend, he would definitely be decked out in Tom Ford. But since I don't have a boyfriend, my best friend's birthday is tomorrow so I thought I would deck him out and some Tom Ford. He turns 28 and we're going out tonight for dinner. My treat and I wanted to do something special for him. Service is phenomenal. They attempted to be VIP status. I received a nice warm cup of coffee. A nice personal shopper has a great selection of clothes for men not too crazy about the women stuff, but for the men, I'm all in. You would think the value would be a lot of money but tongue for it is pretty manageable when it hits the Wallet. So if you're in the area stop in at Tom Ford we receive VIP service and you would love the merchandise that they have especially for men.. read more

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Hello, I am writing to share my experience with a recent order placed as a Christmas gift for my husband. I ordered a Fucking Fabulous Eau de Parfum Set, marked as a gift, and intentionally did not open the box upon delivery because I wanted to keep the factory packaging intact for Christmas. Since we are traveling for the holidays, we decided to exchange gifts earlier -- and only then discovered that the contents did not match expectations and the presentation was completely disappointing. This was meant to be a special, thoughtful gift, and unfortunately the experience turned into a very upsetting one. Opening the box together should have been a joyful moment, but instead it caused real frustration and sadness. I understand mistakes can happen, and your support team has already confirmed that a refund will be issued, which I appreciate. However, I feel it is important to share how disappointing this situation was. When purchasing a luxury brand gift, especially at this price point, you trust the brand completely -- particularly when the item is intended as a present and marked as such. I did everything a customer reasonably could: ordered in advance, did not open the package, trusted the brand. Sadly, that trust was not justified in this case. I hope this feedback helps prevent similar situations for other customers in the future, especially during the holidays. Tetiana Varava read more

Tom Ford - Women's Clothing Near Me - Beverly Hills, California

We had the best experience at Tom Ford. Sasha was amazing and took on the responsibility of making sure I looked my best on my wedding day. Highly highly recommend. read more

I just walked out of the Tom Ford boutique on Rodeo Drive with a rather unpleasant taste in my mouth--no, sadly, not one of their fragrances. I don't typically shop luxury brands and live a fairly modest lifestyle, so Rodeo Drive already triggered my imposter syndrome to rise. That said, I saved up intentionally to purchase something special for my partner's birthday. I did my research ahead of time, reviewed the item online, and walked in knowing exactly what I wanted. What I didn't expect was the complete absence of a greeting. Or acknowledgment. The store was staffed with several impeccably dressed employees, wearing expressions that suggested smiling was not part of the dress code. After waiting a moment--perhaps to see if this was some sort of minimalist customer-service performance art--I eventually sought out assistance myself. When I finally asked about the item I had already researched on their website, the interaction felt more like an inconvenience than a sale. While it was briefly amusing to live out my own Pretty Woman moment (minus the iconic shopping montage), the novelty wore off quickly. For a $500 purchase, I expected at least a baseline level of courtesy and attentiveness. Luxury pricing should come with luxury service--not the sense that you're interrupting someone's day by wanting to spend money in their store. Beautiful products, undeniably. But customer experience matters, and unfortunately this one missed the mark. read more

Love you guys. But your phone number isn't working!! service is always above par and I'm never disappointed when I visit

Just came out of Tom Ford's store on Rodeo Drive. Happen to buy a 7,000 tuxedo with a shirt etc etc for my daughter's wedding in a Paris boutique Tom Ford store (for full price)!When they didn't have enough time for alteration prior to my flight back, they assured me that Tom Ford on Rodeo Drive will gladly do alterations for me, which would be covered Under the cost of $7,000 tuxedo. The staff and manager at Tom Ford store on Rodeo Drive have just turned me away, saying that the Paris store does not belong to them and they shouldn't be making such promises to people shopping there. I ask you, is this the type of service you expect for that kind of money from Tom Ford store in Beverly Hills on Rodeo Drive? Even if what they told me is true, is this the kind of service that a client of Tom Ford should expect? I will never buy another thing from Tom Ford and will tell all my friends to avoid Tom Ford as a plague!!! Congratulations on great customer service, Tom Ford and Management!!! That's the way to stay in business! From, My dad, who doesn't have a yelp and very passionately wanted me to leave this review on his behalf read more

Sale Person: Burke He dressed me up like James Bond, even tho he had the impression that I might never buy anything., never once for a second did he make me or my loved one feel uncomfortable.. best and nicest sales person I've ran into when dealing with a store this high end. Thank you Burke for your time and honesty. Thank you! read more

Don't EEEEvvvveeeerrrrrr order online from Tom Ford. They have the worst service. When you order online, your order is supposed get filled by a store who has the item you're ordering. They didn't work so well since your order can go to any store. Which means there's no timeframe or update about who or when your order will be processed. Also if the item your purchased online is even available anymore. Items sell out and they'll still be available online. Canning customer service is such a waste of time. Never again an I buying anything online again from this designer. Their customer service is handled by Amazon in another country. read more

Tom Ford - Screenshot of when they sent a link through the automated system to check the status of my order which didn't work. Completely useless!!!!! - Women's Clothing Near Me - Beverly Hills, California

The customer service is terrible and BE AWARE THEY SELL PRODUCTS THAT ARE DAMAGED. I bought a belt in store that had a GIANT scratch on the emblem. The next week I brought it back and asked if I could exchange it because the belt they sold me had a freaking scratch on it. The young gentlemen in the front told me, "I'm really busy, just give me a minute." Then, another gentlemen looked at the scratch on the belt and said "same size?" Not a single apology or a single act of decency. Does customer service even exist anymore? Definitely not at Tom ford. read more

sasha was amazing, nora was amazing, the whole team was amazing. they treated me like family. the young lady who was working the fragrances was also great i just didn't catch her name lol. i saw bigxtheplug outside with like 12 people so it seems like people really enjoy this store. i don't see why you wouldn't with such great service (for those of us that are regular people and not crazy folks who've never been told no a day in their life lmao) read more

Never had good interaction with sale persons here almost unwilling to help or bring out items for you. Som not even knowledgeable about their products and offerings read more

Could Tom Ford's Employee be any more disrespectful? Answer is YES Nobody has any idea more than me how much I love Tom Ford. I breathe Tom Ford. I was at the Beverly Hills store to buy cologne and get an appointment for the custom-fit suit. First and foremost, the employee had no idea about the different fragrances. Secondly, they gave me the wrong bottle size. (I should never trust other people's intelligence) Last but not the least, they were so disrespectful that I had to cancel my appointment for the custom-fit suit. PS - now I have to find another place for my suits. Any recommendations, please read more

Pirouz is the absolute OG manager. I've been living in LA for a long time and I never had a better shopping experience than today just because of Pirouz read more

Absolutely horrendous customer service. It really is a shame that such a beautiful store with fantastic fashion has such terrible customer service. Sasha in particular has left me never wanting to step foot in the store ever again, despite Tom Ford toping my list of favorite suits. It's very unfortunate. read more

This store is beautiful and has a great selection of items, but I have found the employees here to be not the friendliest. I love Tom Ford products and have bought a few pair of sunglasses here. Last two times The staff has seemed dismissive and rushed when I ask for assistance. With the last time in particular being especially disturbing. The salesmen told me the glasses were probably not what I wanted, stating they were "over $500 and most people dont like the way they fit". He then went on to tell me there is no return policy and that I should make sure I really like them. This is all before he even removed them from the display case. I bought the glasses and they are my latest favorite pair. But I think in the future Ill avoid this boutique and just go to Barney's or Neiman Marcus where I can count on first class service without an attitude. read more

My brother bought a tux from this location and they took measurements, asked that he come back to pick up his suit in 3 weeks (My brother lives in NorCal) the weeding is set for 2/14/2020. My brother went to pick up his $9,000 suite and also bought shoes only to find out that his pants were not hemmed from the bottom. My mom opened the suite and checked and she noticed the unfinished work. My brother called and the man helping his verbalized that he forgot and he had overlooked it on his tasks. Please be careful when shopping here, this place is not cheap and you want great service for top dollar. Men's warehouse never disappoints that's for sure. read more

David Oganesyan was super nice and helpful. I shop at Beverly Hills a lot, but I definitely had the best experience with David. He never made me feel rushed, took his time, really knew his clothes and shoes. He really does his job well, and he knows what he's doing. Ladies if you go there to shop definitely ask for David. read more

Purchased a shirt on sale - never told its a "final sale" nor was I informed I can't return it. Took 3 weeks to get altered and now manager ("Japy") refuses to take it back even tho I never even took possession of the shirt. Terrible customer service- not what I would expect from a Zegna company. read more

Terrible customer service. Couldn't do a simple sunglass repair. The store across the street did it in a minute. They should take ownership of their own products. $500 sunglasses should not come apart and if they do, the least Tom Ford can do is have someone spend a minute to fix it. read more

So today was my very first time at TF Rodeo, and I couldn't of had a more special experience. I was greeted by the most handsome amazing guy immediately, and had a wonderful experience, I went in for glasses and walked out with my glasses and sunglasses! The store is so sophisticated and sexy inside. Thank you Charles for your awesome help, I had so much fun, and can't wait to go back for more! read more

Tom Ford - Women's Clothing Near Me - Beverly Hills, California

Called Tom Ford Beverly Hills to ask for some details about the Twill on a Tom Ford Navy Twill O'Conner Tuxedo. I live out of State and can't stop by the boutique at my own convenience. Beverly Hills is the closest Tom Ford boutique to me. I spoke to a woman who tried to get a Men's Associate to help me. She later replied that all of the Men's Associates were busy and if I could leave my contact information and they would call me back. It has been over a month with no follow up. My own wedding is coming up and I have the exact model of tuxes, shoes, and accessories picked out for myself and the groomsmen. I was hoping for better service as my wedding will be in Malibu and Beverly Hills would have been most ideal. It is unfortunate as Tom Ford is an amazing brand, but the service at Tom Ford Beverly Hills was not. read more

Wow... so it wasn't only me? Ilene, I hope you AND your manager read this. You are RUDE, PUSHY, DISMISSIVE, and you're a liar. But that's ok, I went back and the tall Asian Man with glasses was an absolute doll and fixed all that you did wrong. People are expected to walk in here and spend top dollar with less than top customer service? NEVER AGAIN! read more

They serve champagne in the dressing room. Yeah, TF is really as good as it gets. With ultra luxe retail, one might expect the employees to be a bit stodgy or stiff lipped. Not here! The guys who work at TF, especially Christian are easily approachable and great guys to chat with. I picked up several suits here over the years as they are simply the best made on the current market IMO. I typically go early on Friday mornings (I park in the garage directly across the street as the first 2 hours are free) and there is typically only a few other customers so I get plenty of attention from the sales people. I even brought in a TF suit that I bought second hand and had the guys tailor it for me. It was not cheap (a flat $395.00 tailoring fee for any garment not bought at the store) but it was well worth it. They even gave me one of those nice cherry wood hangers and a personalized garment bag free of charge. And their tailoring work was simply exceptional, as expected. The store has a well curated section of most of their current menswear offerings and the staff is very good at explaining different fits and styles. Out of all the stores on Rodeo, this is probably the most fun to visit. Would definitely recommend! read more

Tom Ford - Tom Ford storefront - Women's Clothing Near Me - Beverly Hills, California

We love this location! Peruz and Sasha are amazing! We shop here all the time and it's always such a pleasant experience.

I LOVE YOU. http://www.youtube.com/watch?v=cipuNKK9dms !!! read more

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If I could give 0 stars I would. I drove for 40 minutes to buy a pair of shoes that were on sale and when I got home it turns out they were 2 different sizes. The sales associate should have checked both shoes before selling them to me. I had to drive another 40 minutes in traffic to the store and all they could do is refund me my money. When I asked if they could give me a different color for the same price they said they couldn't. This is unbelievable and unacceptable. read more

Charles. That's the review lol but seriously I had a great time, I will definitely be back soon!

Way over priced for something you immediately want to go wash off.

Came In looking for my husbands gift was welcomed right away and asked if needed any help I told them exactly the type of wallet and belt I wanted. I was introduced to Sasha he showed them to me and I told them I'd take them. The belt I wanted was not available on my husbands size but he gave me options from different belts. Sasha also showed me a few pair of jeans in which I took a pair as well. 1st experience was great while I was waiting for them to wrap the gifts I was offered water, juice or champagne! Very attentive. I also went to the women's department upstairs where I was followed to everywhere I went which made me feel a bit uncomfortable. 2nd visit for the same transaction. I went back because my husband did not like the pair of jeans. Sasha was not working that day and so I told them I needed to return a pair of jeans. They transferred me to three different persons. Until someone finally helped me took them at least 10 minutes to find someone to assist me. After 5 minutes of waiting the manager comes and tells me that they had not enough cash to give me for my return. How is it that a store like this does not have enough cash for an item that they sold? They told me that I could return it another day and they would call me once they had enough cash for my refund of $745.66 or they could mail out a check which would take 2-4 weeks. Sasha great service can not complain about you but the way the store procedures are PATHETIC! read more

The store manager, Charles is great and so helpful with a pleasant attitude to top it off. I called after many failed attempts with Tom Ford corporate to locate a padlock for one of my heels that somehow fell off. Charles helped me within minutes, located a replacement lock for me and directed me to the nearest shoe repair store that specializes in Tom Ford items. After the most hectic week trying to find a resolution, Charles saved the day and now my heels are brand new again. He didn't have to go over and beyond but he did! The best advice corporate could give me was to purchase the $1,500 shoe. Glad I tried my luck with the Rodeo location before going that route as what I needed was a relatively simple fix. I will be purchasing all my Tom Ford items directly at this location rather than Neiman Marcus and Tom Ford online. read more

This store is the personification of perfection when it comes to suits! Just wow! Great collection and impeccable service. Too expensive though. Tip: It will be better if you ship your purchase( Suits/Tux) to a state with less sales tax. Also you can always buy the accessories somewhere cheaper. read more

Unfortunately, there isn't a Tom Ford store near me at the moment so an online order would be my only option. "Sasha" or "shahid" gave me a call back specifically for the shirt I'm looking for and to be honest I will never go to that location which is located near my place back home. Horrible, rude, frustrating manner that individual has. Be aware of his rude guy and his bittersweet attitude. read more

Be careful when you shop at Tom Ford's store in LA. The people in this store are very tricky. I bought a pair of $430 sunglasses this weekend but to my disappointment I was given the displayed sunglasses instead of a brand new one. Luckily I took the sunglasses there in the store because I wanted to use them right away. They were dirty and it was obvious that they weren't brand new. I returned the sunglasses right there and then. That's betraying your customer. In addition the guy who was helping me was very impatient and rude he made my shopping experienced a stressful and unpleasant one. read more

Extremely rude service. Jason was great but he left. They need a fresh restart with their mens staff. Just not cool.

Tom Ford rebranded Gucci has directed and produced films and now has created his own brand of products from fragrance to beautiful apparel. The service is the type you get at an exclusive boutique hotel. The sunglasses are a go to for all. A truly American brand to be proud of read more

Gorgeous clothing, beautiful store, exquisite service, unparalleled tailoring, prices that underscore the fact that you're not at Men's Wearhouse anymore. If you want classic pieces to build your wardrobe for the long haul, you can't do better than Tom Ford. read more

I love shopping here!! They always have the most amazing clothes and accessories. I need to shop here more !

After making me wait 30 minute at the door (nobody in the store with a sign full capacity) finally I get in to exchange a Fucking Fabulous spray that I received as a gift. After two employees saying no exchange without receipt but wait for the store manager who just simoly said the same exact thing... wasn't able to solve the problem so I left the store. They waisted about a complete hour of my day. Been a loyal customer, bought over thousands of usd worth of cologne and accessories from them the past years and they can't even change a bottle of SPRAY for me... WOW! EXTREMELY DISAPPOINTED! On my way to LE LABO to treat myself and trashing their Fucking Fabulous bullshit in the first rubish bin. Bye read more