A 'Status Quo' Experience Yep! That's what it was - here's my story: I finally decided to splurge on high end Cosmetics, and since you can only buy the line at this boutique store or Neiman Marcus, I decided to come here because its the flagship store in Los Angeles. Don't get me wrong nothing against Neiman, but I have never been to this store (only the Vegas location). In case you are wondering the cosmetic section is up-stairs on the 2nd floor (the staircase is totally cool - it got me dizzy without having a drink). Now, if you are a fan of hide-n-seek, you'll love the challenge in trying to locate the cosmetic section. Here's a hint: Lower your expectations (the Bare Minerals section at Sephora inside JC Penny's is way bigger). Suffice it to say that cosmetics are located in a small, uninspired, corner - GPS please. Sure, all the samples are open to sample but there's nothing else - no swabs, pads, etc. like at many beauty counters throughout any mall/kiosk etc., I tried to get help, but help was hard to come by; even after asking for cosmetics help several times. Don't know why the place was dead on a Thursday Afternoon?? Finally help arrived. It was like whatever! Even my open ended questions to explain their product line were a short one-sentence response that isn't worth repeating. So, instead of purchasing what I wanted to buy [foundation & blush] I only bought a lone item and decided to go to Neiman. Don't get me wrong, I was never going to buy the entire store, but for someone who finally decides to make the leap to high end cosmetics, my experience was ordinary and uninspired at this location. Just so you know, lip sticks, fragrances, and polish can be bought at many high end retailers so no need to come here. If you need foundation or something from the full-line then go to Neiman. You'll leave more satisfied and appreciated. read more

Great place!!! I think this is my favorite store on Rodeo drive. The service is great, they help you, they are not to pushy or trying to just sell you things! They actually think with you what fits you good and what's not. Ok you have to know that prices are high but if you are looking for a beautiful things and nicely made things then that's the place to go! If you buy your goodies from there then every time they box everything what is common for places like that but not only that they but your name on it! It's just perfect I haven't seen anything like that anywhere else! Good job guys!!! read more

The workers follow you around if you're not white. It's so uncomfortable. Order online.

Tom Ford's store has wowed me. I rarely find a designer who gets everything right, from men to women, shoes to fragrance, jackets to bow ties, Tom Ford gets it right. The store itself is amazing. The mirrors on the stairs are kind of trippy in a really cool way. The staff is attentive and helpful. Of course, it's a bit pricey, but it is definitely a store where even just buying one item will make you happy. I recently bought an amazing pair of blue loafers here. The color is royal and perfect and well worth the $800 or so I paid for them. read more

Awful customer service, and the lipsticks are not what they are advertised to be!!! I bought Two of the Lips & Boys Lipsticks, and when the package arrived I only received one. So I called Customer Service and they told me the second one was on backorder, which was not advertised on the site, nor did I receive an email saying so. Now over a month after canceling my order and returning the lipstick, they have sent back the lipstick saying they cannot return it because the lipstick was used, which it wasn't! I called again and they said they couldn't help me. I have now tested the lipsticks, since I'm stuck with them, and they are patchy and not the colors they are advertised to be! I don't get the hype over their products and its honestly not worth the hassle if anything goes wrong! read more

Fatima was beyond kind, respectful and knowledgable. She was a pleasure to work with, and for future purchases I will be coming exclusively to her. She knows how really understand and connect with customers like myself. I felt she was really there giving me more knowledge and advice on the product, not so much as selling, and although on Rodeo Drive, I did not feel the stingy attitude that is usually felt through all the shops. I felt relax and calm while talking with Fatima I ultimately was extremely pleased with her conduct. This review is about a month or two overdue, I shop on Rodeo often and this experience was about 2 or 3 trips go. read more

I spent nearly $6500 there and went back the next day to tell them that the glasses that they sold me are defective, and they are crocked on my face, and the Chinese girl who worked over there "Who introduced her self as the manager named Risa" told me, to take the glasses somewhere else to get them fixed !!!!!! That got me furious, why the fudge would I spend $400 for shades to take them to get fixed the next day, and not where I bought them at. I asked them to change the glasses and they refused, and it was literally the next day not even 16 hours difference, and now I'm stuck with some crocked defective sun glasses. Please be aware of this bad store, I would deal with the Vegas TOM FORD store, at least they own up to their items. read more

Charles is da man ! Walked in here yesterday to get a 2 piece bow tie done for a client , Charles took the time and demonstrated how easy if was to do it. I didn't get it the first time around and so he demonstrated the method again & even let me make a video so I wouldn't forget. Tom Ford is blessed to have an awesome GM like Charles. read more

Sleek boutique. Full fragrance bar at the entrance - yes! Love Neroli Portofino. Large selection of sunglasses. Menswear for the ultra-chic. Helpful staff. read more

Easy location. The staff was helpful but I was surprised she wasn't more knowledgeable on all the products.

Go to Christian Lopez for great advise on style, choice and design. Superb service with taste and elegance. Tom Ford's craftsmanship is one of a kind. The made to measure is on par with best in the world. Store has cool ambiance and as usual they serve drinks! read more

Tom Ford - Women's Clothing Near Me - Beverly Hills, California

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I have high-end taste and am not ashamed to admit it. I'm willing to pay top dollar for quality and service. Tom Ford never disappoints. I have terrible eyes (600/20...yes, I'm blinder than a bat with its eyes gouged out). I have a plethora of glasses in all shapes and sizes and colors to match my mood. (I'm not gay, I promise...but I do have the great taste and style of a gay man!) Tom Ford makes up the majority of my eyeglasses and sunglasses collection. I recently bought another pair of reading glasses from Tom Ford and was, as usual, thrilled with my choice and the service at Tom Ford. That's why I am giving this place five stars...well, almost. Unfortunately, I had to knock one star off because they changed the color of my favorite glasses (I wanted a duplicate pair in case I lost one) but they didn't note it online. So what I received was different than before, and it was quite the cluster to get it figured out. However, the service both in-store and online at Tom Ford is so spectacular that I'm still a very, very, very, happy man who is clicking his heels together with joy at how handsome I look in my new glasses! (I promise I'm not gay. Just ask my wife. But trust me, the gay men out there wish I were! I'm a very handsome and clean and stylish fellow who appreciates the fine things in life...including handsome men...who doesn't?) Hugs & kisses! Chen read more

So if you're a baller, and regularly splash the cash up and down Rodeo Drive, then I'm sure you already know how amazing Tom Ford is. But if you're more of a voyeur, maybe you've seen a Tom Ford dress or suit or two on the red carpet, and you're thinking...is this the place to go for that special investment piece? In a word, YES. And believe me, I am not a baller... Tom Ford's clothes, shoes and handbags are fabulous as you might imagine them to be, with an incredible attention to detail and what makes a woman feel good. (And I am a normal-sized woman with curves, not a stick). What made it even better for me was the people that work here. I came prepared to endure snobby service, and instead found everyone to be warm, friendly and approachable, but never condescending or pushy. As other reviews have said, the GM Charles is the BEST, and he sets the perfect tone for the store - no small feat on Rodeo Drive. I'd also highly recommend Fatima in the women's department - she is knowledgeable and fashionable, is honest about what works and what doesn't (which I think is invaluable), and is just a lovely person to work with. Honestly, it's not easy to strike the right balance when it comes to service....but the Tom Ford boutique in Beverly Hills gets it absolutely right. Even if the clothes are well out of reach (believe me, I get it) the store is gorgeous, the environment is welcoming and its an experience just to visit. They also sell his eyewear, fragrance and beauty lines as well. :) read more

The store is very elegant & classy. The staff was very helpful and did not feel rushed.

Absolutely the finest boutique on Rodeo Drive. Beautiful clothing, incredible atmosphere and the most professional staff I have ever encountered. A truly wonderful experience. I will return soon! read more

THE WORST MANAGER rude, disrespectful and dismissive will cost Tom Ford at Beverly Hills location loosing many customers. Unfortunately we will never ever shop at Tom Ford again. We have been shopping there for many years, my spouse purchased a sunglasses as a gift but didn't fit so I took it back to exchange but they found all the excuses not to do so. It was not just because they didn't exchange but the old lady who introduced herself as a manager was extremely rude and dismissive. read more

Love Tom Ford. He's so handsome! Too bad he is gay. Anyway, this is my favorite Tom Ford Boutique, better than the one in NYC. Love the mirrors and the selection here. Staff is a little snooty though. The best part is they carry his Cosmetic line here. If you haven't tried it out, you must! It's the best Cosmetic line out there in my opinion. I can't be without his Shade and Illuminate & his lipsticks. read more

I just got another pair of shoes here thanks to Fatima. She is the best sales girl - so helpful and patient. I love their merchandise at this store and I always find something to buy when I come here. I also bought some sunglasses that I am very happy with. I will come here again and would recommend to my friends and family. read more

Love Tom Ford. Very chic decor I love the magical stairs. Went to buy boots but they did not have it, I thought if Neiman Marcus does not have it , the store for sure has them but no. Some styles in Neiman Marcus caries Tom Ford does not have. Very nice employees, every time I go they are super nice. read more

I recently got the Tom Ford "Whitney" sunglasses and I think i'm in love with them lol.

Needless to say that the clothes are amazing. I think, the best place to get a suit, anywhere. Great customer service.

Couldn't agree more, top notch customer service! The clerk that assisted us was one of the nicest we encountered that day. TF is one of the coolest stores on Rodeo Drive! LOVE the new line of fragrances...I also love that the store is directly across from Gucci! ;) read more

Gorgeous store, customer service on point! I'm huge on service and they exceeded my expectations! Made my purchase a pleasant one for sure! So glad there is a store in Bev now :) read more

Tom Ford is hands down one of my favorite designers. Everyone from Brad Pitt to Anna Wintour wears TF on the red carpet and his now that he's finally opened a beautiful store in Beverly Hills, we had to check it out. This store unveiled his first women's collection and you can find it upstairs. The men's selection is my husband's personal favorite. The associates are all impeccably dressed, the customer service is top notch, and you don't question why the prices are what they are. If you have the pleasure to shop here, make sure you don't stumble in on a Sunday as they are closed. Who else can stand out from all the other retailers on the block? Mr. Ford, that's who. read more

Went in on a weekend for some cologne. Very friendly staff were warm and welcoming, which is not so common in high end fashion stores. We even had our puppy along with us, and the staff were loving the chance to play with her. They were very helpful in picking out some new scents and samples of some others I had interest in. This was the 3rd time I had been to this location and it was pleasurable as always. 5 stars because you played with my white puppy even though you were all wearing black suits! read more

Just picked up a pair of their new jeans in a slim cut (the black western corduroys). They just got them in stock a few days ago. They're now my new favorite cut, and I must admit they're even better than my Dior Homme's (I used to think it couldn't get better than those for men's jeans). Highly recommended! Worth every penny. Looks perfect paired with a GUNS Clothing black V-neck tee. read more

I walked in here to get a suit and a pair of shoes. With John's professional help I walked out more than satisfied! I can highly recommend him and I will definitely come back. Thank you! read more

jason makes this amazing. charles the manager has a lot of style and is helpful. I walked in here to buy sunglasses... i left with a jacket, jeans, 2 shirts, sweater, slip ons, a tie and a big hole in my wallet. what a great experience. i stopped shopping elsewhere. this is it! read more

This review is for the upstairs women's section. I have worked with Risa, one of the managers, every time I have been to the store and she has always made my experience amazing. Risa is so knowledgeable about all the products, she is fast, efficient, and encourages you to try different styles even if they are out of your comfort zone. What I love most about working with Risa is that she knows exactly how an item should look and fit and she is very honest about it. You will walk out of the store very confident with your purchase knowing that it looks great on you. If the size is not in store, she will immediately see where it is available. If you have questions, she is also very responsive when you text/call her. The tailor here is also very talented and makes everything a perfect fit. The only minor inconvenience I did have once was when I was told my dress would be ready on a certain day and when I came in to pick it up, it was not ready. So just make sure to call the store before you go in even if they say your item will be ready on a certain day. Also random tip: When walking upstairs to the women's section, look down. The walls are mirrored and you will get dizzy. read more

coming to LA soon to visit, and be inspired by the shop, I'm on a journey to visit every Tom Ford stores starting from Dallas TX. Next week so excited. read more

Tom Ford is a brilliant designer and his boutique on Rodeo displays his artistic talents.

Hands down the best store on Rodeo! Nothing else comes close, most others are old and using recycled fashions but Tom ford is putting out uniquely beautiful designs and the quality is unmatchable, their men's suits are tremendous and I would recommend anyone in the area to pop in and take a look read more

Very very expensive, but good service. Unlike many of the stores in the area that are extremely judgey, surprisingly Tom Ford staff was helpful. read more

Beautiful designs and wonderful designer but store is not ready for prime time. Bought $2K shoes that fell apart after wearing twice (exchanged for new ones). Then ordered custom shirts. First they lost the order (only found out two weeks after when i called to check). Then when they finally took the order they failed to deliver by the new due date. Lastly, customer service is highly inconsistent. Nice people but totally unprofessional even for very basic things. Bummer because the store is beautiful and the designs are great. Feels like they need to get retail folks to complement their taste and flair. I'd spend a lot more money at this place if these guys knew what they were doing read more

Best customer service in town. I had a small issue with my sunglasses and Charles has been very quick to replace them. Great experience !

Great product if I ever get it. I picked out a suit, shoes, shirt, tie, and pocket square a month ago. Alterations were to be completed several weeks ago. I called the store to check the status only to find out our sales associate (Alonzo) no longer works there. The Manager (Charles) was taking over his sales. Were to receive order today priority overnight but that obviously didnt happen. Received a call from front counter at store that my order was ready to be picked up? Called them back 2x for tracking #, never heard back. Nice store, great product, very nice staff but absolutely Un-organized and can not follow thru. with basic customer service. If your in a rush or have a set timeline for delivery go to Zegna, Canaili, Armani etc as TF can sale you a suit and accesories but does not seem they have figured out how to deliver after the sale! read more

I have shopped here a couple of times. Maya was my original sales associate and she was awesome. She and her manager followed up with me on a large bag repair that I had and some other pieces that I ordered in. She also knew what she was doing and never tried to push pieces on me that would not work for a higher sale (as in, she worked in an LA fashion store and had a sense of fashion. go figure). I've purchased ready to wear and bags from this location. And I have been more than happy with the service. read more

LOVED IT, what an amazing designer. Got lost in the cosmetic department for a very long time. Great service was abound!!!!! A stellar experience... read more

I am a huge fan of Tom Ford. Im on the hunt for a tuxedo and why not have the best. I love this store for the architectural design, the extremely friendly staff and knowledge of the salesmen. Thank you Christopher! You are very charming, on point on current trends and styles and made my shopping experience seamless and amazing! I will definitely be returning :) read more

Tom Ford hands down best men's clothing on the planet .