Beth you are the best! Big shout out to Betth and to the client services team! This is a perfect example of how one employee can take what it would have been an 1 star review and turn it into a solid 5 stars! I was at the store a few days ago with my wife to shop. I was just walking around and browsing while my wife was doing the actual and real shopping. Before I knew it I was surrounded by obnoxious, rude and super entitled individuals, people who reminded me why Beverly Hills customers - generally speaking - are some of the worse customers on the planet. I am a firm believer that the customer is not always right and it is up to the store to ensure that both, customers and employees are both behaving properly and in a humane way. But this is when it gets nice. People from the client services saw my frustration, approached me, talked to me, made me feel nice, safe and heard and a few jokes and a few moments later, I ended up buying two pairs of sunglasses for myself. Somehow Beth just by looking at my face knew which sunglasses would look good on me and told me where to go and which pairs to try on and she couldn't have been more right. So a big thank you to their team, a big shout out to all of them who work hard for the company and I assure you that my wife and I will be back for more shopping. Everyone can sell you clothes, not everyone can sell you a genuinely good experience. Gracias. read more

Bar on 4 was just an amazing place to relax, have good conversation, awesome food and drinks. Our bartender was absolutely amazing. Food was fresh, fast and amazing. I live about 2 hrs away and happened to be in town. My wife and I were looking for a hangout spot. Man, this was it. I'd drive 2 hrs just to go here again. If you live close by, don't miss this awesome spot!! Selection of drinks and food was really good. Prices were more than fair for what you get. read more

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This beautiful multi-level store has a mix of brands and products under one roof. There is valet parking, but I utilized a public parking lot by Crate and Barrel and walked. (Weather was beautiful and it was a great way to get steps in.) I only went in before closing and checked the boutiques for Chanel in the bag and ready-to-wear areas. The shoe department is massive and houses a broad variety of brands and styles. I quickly tried on a pair of ballet flats in a fall burgundy color and fell in love with them. Bought them with a mix of gift cards and my credit card. Service was top notch and the staff were friendly - I made it a point to shop quickly, but appreciated that no one made me feel unwelcome. Definitely would come back when I have more time. read more

All that I can say is IMHO this is the most iconic and probably greatest Neiman Marcus of them all. It stands out in the Beverly Hills "golden triangle" on Wilshire Blvd. with its modernist exterior clad in travertine marble. Completed in 1981, it's a massive and airy 134,000-square-foot store with five spacious floors and dramatic open escalators which offer a view of every floor as you take them up and down. I've been to the original Neiman Marcus in downtown Dallas, Texas and several others across the USA, but this particular store is always heads and tails above them all. It's vibrant and fun to shop here. The personalized service is excellent. The menswear department is fabulous and the sales associates have helped me so many times to pair the right shirt with the right tie with the right suit. A couple of times they've even brought out something hidden in the back and suggested it to me like a beautiful bright orange Gucci pocket square or a tailored Tom Ford pinstripe suit that I hadn't even seen. Impeccable taste. If you want to find the perfect men's smoking /black tie look, this is the place. They really know how to put a formal outfit together. Super stylists. I remember someone looked at a sharp tie and shirt combo that was put together with help by a Neiman Marcus sales associate and told me "Wow, that's great! Who dressed you?" The store is enormous; full of light with high ceilings. It's always a pleasure to shop here. During their famous "last call" sales you can find some good values. read more

Neiman Marcus - One of Neiman Marcus' famous windows framed in travertine marble on Wilshire Blvd. - Shoe Stores Near Me - Beverly Hills, California

I do more online shopping here than in person. But I do love this store when I'm in town. It's beautiful and iconic!! Really says BEVERLY HILLS! Most of the time, I get a friendly SA. But sometimes I get ignored. Depends on the day. Neiman Marcus is just awesome! They have the greatest things here! Always so fun to see what's new! The sales are awesome! And when the SAs don't ignore me, they provide the best service!! Grab some lunch or a drink at the upstairs bar! It's a great place to unwind! Or wind up! This is a hidden, little gem. Love it!! read more

The ladies at cosmetics are always helpful and sweet. I love coming here on Sunday or when it rains. The selection is top level, the service is wonderful and the food, drinks. This place is amazing. I just wish it was not owned by Saks! read more

My favorite places here: shoe section on the third floor and the Chanel boutique on the first floor. That's where I spend most of my time here. My most recent visit was a bit disappointing. I walked around the entire shoe section looking for some special occasion shoes. I was not greeted even once and there seemed to be quite a lot of sales associates on the floor, at least 6. I didn't get assistance until I took a few pairs of shoes to one of the couches and made eye contact with one of the 3 sales associates standing in the middle of the floor talking amongst each other, to get some help. The sales associate was helpful bringing out my sizes and helping determine which options were better. Once I made my purchase and receipt handed to me, the sales associate was quick to say goodbye to go help the next customer. I have had many good experiences at the Chanel boutique here however this most recent visit was lackluster. The sales associate asked me what I'm looking for, I answered and they said we don't have much but come back in a few days to see the new collection. Did not even try to show me what was available. Good selection of designers. Plenty of parking in the parking structure. Get your ticket validated for the first two hours free. Also have valet option. Lackluster service depending on the day and time your visit. read more

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I love Neiman Marcus they have so much variety it's ridiculous in everything from purses, shoes, and glasses. The service here is phenomenal and they help you out at all times. It's a huge store so that makes it really good to have good designer items to choose from. The values are good when they have sales!!! Also, their cafe is the bomb at this location. You can get drinks and sit at the bar and have a good time!! Very good ambiance. I love how you can eat, and sip and shop if you want to over some good! They have free parking structure or valet if you want! -Marshay D. read more

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The worst service ever. Never go into this place. We were standing in line when a few men came up behind us in the line. The manager was there and as we were waiting he said that once this table of four clears we will be seated. Afterwards he left and once the table cleared this other waiter seated these men who came after us claiming "they were her first". We called the manager and he said "I don't know who was here first". I'm sure he was not blind and saw we were standing ahead in the line and they were standing behind us, we did not cut in line , if they were there first they would be in the line ahead of us. They eventually stoped talking to us and just seated those men before us, we just left. Because I have been shopping there for years and never have I been treated like this. Shame on the staff and the manager as well. read more

Very poor excuse for a high end department store, I would more compare it to a Marshall's or Ross dress for less. Sketchy clientele and salespeople. Was trying on men's cologne on 5th floor while my wife was spending thousands shopping, I was at Creed counter, was told I was using too much? By gestapo salesperson, get a life Bro! I don't need free crap or bullshit insults! Told my wife to put all the stuff back and went to Sak's 5th ave! Will shop somewhere else! Neiman Marcus used to be a class act, it has turned into a dump! read more

Oh now the food at the bar and drink was on point! Appreciate elevated scents they keep in inventory. Plenty of parking and I'll be back to check out sale racks to see what's up! read more

I really liked the salesperson, David, from Brunello Cuccinelli on the fourth floor in Beverly Hills He was an absolute pleasure to work with. Thank you very much for your excellent service read more

The service at Neiman Matcus is exceptional!! Tamy at La Prairie will take amazing care of your skincare needs as well as Elizabeth! Sylvia at Hermes is absolutely amazing as well!!!! Adriana at Dior beauty is great as well!! read more

The restaurant on the lower level gets a big ZERO. Lunchtime Tuesday. I sat 15 min without any acknowledgment from anyone. No server, no busboy. Just a host to sit me. One table of six was there. A single woman is seated and immediately brought an iced tea. After 15 min of being ignored I walked out with a few words to a startled host. Your store is a ghost of decades past. Dead dead dead ! Never again for me read more

This is not for the store, this is for an employee. In the consumerist wasteland of Los Angeles, there is the pinnacle of materialist culture and it's called Beverly Hills. But in that hellscape are some incredibly friendly employees like Nazee at Neiman Marcus downstairs in customer service. I have to go there often as I assist stylist and designers and every time she is so friendly. They all are in that area but nazee always greets with a smile and is so friendly, even when dealing with the many rude customers. Big shoutout Nazee, she's the best and makes my trips to Beverly Hills not so gloomy after all. read more

Neiman Marcus is always a good place to by high end clothing especially with a good sale. They have a great bar upstairs to eat and have cocktails drinks which it's very nice. Easy parking and plenty of workers to assist you with whatever you want. The service is always good. read more

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Hey peep, my favorite store is now 100% open. Thank you for the invite, NM!! I really miss having lunch here. It's been forever since covid. It's Wednesday, and it's jam packed here. I love it. Come peeps. The best store in the whole wide world, and I'm biased of course. This is my backyard, and I recommend it highly!! Spend spend spend. You only live once...l read more

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Exceptional customer service! I am planning to purchase some items in store and online and also check out Fashion Island and Last Call in Orange. Neiman Marcus has the BEST ITEMS in the whole world . I work very hard to be able to afford these products because of their quality and they never go out of style. I am hoping to come here next weekend as a way to treat myself. read more

The Upstairs Bar is one of Beverly Hills' best-kept secrets. Tucked away on the top floor of Neiman Marcus, it offers a calm, elevated escape from the buzz below. The space is stylish without trying too hard, and the food is consistently excellent, fresh, thoughtful, and beautifully presented. But what really makes it special is Sunny behind the bar. He brings an easy confidence and warmth that instantly sets the tone. Professional, attentive, and effortlessly charming, Sunny has that rare ability to make everyone feel welcome without ever breaking a sweat. Whether you're stopping in for a glass of wine, a quiet lunch, or just a moment of peace in your day, The Upstairs Bar delivers every time. A true gem, if you know where to look. read more

Neiman Marcus - Bartender - Shoe Stores Near Me - Beverly Hills, California

call ahead to see if they still let you sell your luxury bags in person at this location I was told yes. I drove 1hr to be told that they stopped doing this about 1 year ago. read more

First visit this past Friday evening, October 3rd, 2025, and I must admit I had had a great experience from parking to picking up my order at client services. The store's location is not hard to find. There is available parking in a nearby parking garage with the first 2-hours being free with validation. Plenty of parking spaces. Take advantage!!! Everyone I encountered and spoke to was responsive, respectful and courteous nonetheless. I greeted and they greeted back. The store is nicely lit and speaks designer and luxurious. Expensive of course but if you catch the right sale you might just stumble upon something wonderful. I visited the store to pick up an online order I recently purchased that afternoon. Thank you to the black lady who was standing not too far from the escalators. She was very helpful pointing me in the correct direction as to where I needed to go. This Hispanic guy was also helpful reassuring me that I was heading in the right direction. Picking up my online order at client services was quick and easy. The Indian or Arab woman assisting me was very polite, nice and courteous. I mean she was really cool lol. She smiled and we laughed a lil. Also asked if I needed my ticket validated. I have no complaints. This experience alone makes me want to return. Security was cool as I spoke to him on the way out and the valet parking attendant. read more

3/22/25 horrible customer service in the fragrance area!! They're rude, unprofessional, careless always on their phone or applying make up.. spend your money elsewhere! read more

Neiman Marcus - Me and my best friend as she enjoyed her birthday lunch before going downstairs where it got ruined! - Shoe Stores Near Me - Beverly Hills, California

I love the men's shirt selection here, and the staff ! The valet parking is such a joy and so civilized

They carry most luxury brands and have a bar. That's about it. Even though the space is beautiful, organized, clean, their customer service is always lacking. When you enter the store, very rarely will you get a hello or welcome, even when you clearly lock eyes with them. How hard is it to flash a smile? The sale associates are often time just chatting it up with one another. So many times I have interrupted their conversations because they fail to acknowledge me. I don't mind an expensive store but common courtesy and basic customer service skills should still be at the front line. The only time I notice their customer service skills get better is when they see how much you are spending that all of a sudden they have a smile and act more than happy to assist. read more

Neiman Marcus - Christmas at Neimans - Shoe Stores Near Me - Beverly Hills, California

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Guess what I just discovered? Neiman Marcus steals customer reviews from other websites and uses them to boost reviews for items on their website. I was checking the reviews for a dress I ordered and what did I find? A review that I posted for an item I purchased from either Free People or Anthropologie posted as a review for this Neiman Marcus shirt dress that I haven't even received yet! Never would I imagine that an upscale clothing store like NEIMAN MARCUS would be so sneaky-sleezy. They even had the nerve to post MY name with the review. I'm not even sure I will keep the dress when it arrives because I just saw that it has acrylic in it, which doesn't agree with my skin AND because the REAL reviews (I assume they're real) are pretty bad. I like Neiman Marcus but still I'm generously giving them two stars for thievery. Caught red handed. Smh. read more

Neiman Marcus - 9/24/22 Dress I haven't received yet. - Shoe Stores Near Me - Beverly Hills, California

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good morning america, today i made another transaction with neimans marcus of beverly hills shoes dept. the outstanding service from (yonas abay) was amazing, i highly recommend this wonderful sales man, for this wonderful store. thanks neimans marcus & yonas you are the best , andy harland, vietnam veteran. read more

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The worst customer service and over priced items! Sales person at Chantecaille insisted on foundation and gave me bad color, not a good match. Spending $100 on foundation I tried it at home and wanted to return it but they would not take it back and after 1 day. Very rude answer at counter. Not my fault they gave me bad color.next time go to Sephora and buy cosmetics there, they take all returns and with smile and good attitude! read more

My late partner Scott Shelley and I had just returned from a trip to Tucson Az. to visit his termanaly ill brother. It was very unsettling because he didn't give a damn about anything and became verbally abusive and insisted on chain smoking cigarettes (which I paid for) We left after a week and a half along with his beloved dog Sparkle in tow. As soon as we arrived home we received an urgent call that Hall was hospitalized and recovering with impossible. We raced back and had to deal with the cremation and other matters. As we left Scott was obviously in a state of shock. To cheer him up I suggested a shopping spree (where he wanted.). We arrived late in the afternoon with Sparkle with us. We were parched and it was 5pm so we sat at the bar and hit a few martinis back. The whole time Sparkle was the center of attention and was jumping around. She accidentally pooped on the floor. An associate casually saunderd by and quipped "HOPE Y'ALL ARE GONNA PICK UP THAT DOG SHIT 'CAUSE I AIN'T DOING IT! I took a breath and said calmly, your job as an employee of this establishment are required to be sure that all customers needs are met regardless of the situation however unpleasant. She started to scream and berate us and even tried to kick Sparkle. She filed a complaint (allegedly) with the Beverly hills police department saying that I was being racist because she was African American. She was quietly dismissed and Scott passed away 3 days later. read more

I just love love love this store! I don't get many opportunities to shop here so I was just thrilled to go when I was in town last week! I had heard from my gal at the Chanel counter at the Macys here in Reno that my all time favorite lip gloss was being discontinued and I was freaking out! I knew that they might have a bunch of them here and they did! Major Score! The sweet sales gal at the Chanel counter was just cracking up at me and my order. She included a bunch of free samples of the perfumes. This was amazing since I already had the large bottle of the Gardenia at home. These little ones are perfect for travel too. And they validated our parking for this location in Beverly Hills :) My father used to call this place "needless markup" and it's kinda true but they have all the designers that I worship and adore. It's fun to look and dream... To be honest I've only purchased a handful of items here in my life. My very first was a pair of white leather pants that I purchased in 1982, they were the softest most incredible lamb skin I'd ever seen or felt. They were a big hit and I wore them for years until they literally wore out. I also treated myself to a beautiful Dolce & Gabbana dress around 2000 at the Stanford location, that dress was to die for and I still have it to this day. My last purchase a few years ago was some incredible French perfume. When you spend money here they definitely are very liberal in handing out some free samples. It's such a treat for me to shop here every now and then because I don't have access to stores like this in Reno. read more

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*Price Ruckus at Neiman Marcus* Since 1979 Neiman Marcus has been considered "the most high-end department store in Beverly Hills" and has been a consistent staple for residents & neighboring areas...and also tourists from all over the world. Their retail prices have escalated dramatically, like everything else in the world, but IMO N.M.'s price increases are so steep I don't shop here as often. However, I recently visited the Men's Fragrance Dept, and was assisted by Coolby, who's a very cool, classy, charismatic cat. I also had the pleasure of meeting Anita, in the Cosmetics Dept, who's very sweet & charming...and has a Fantastico memory because not only did she remember me from a previous visit, she remembered everything we had discussed. I hope corporate reads these reviews because Anita and Coolby, are exemplary sales associates, and what is expected when conducting business at N.M. in a friendly yet professional manner. Also, located on the lower-level basement of N.M. is the fabulous restaurant Mariposa, which I recently wrote a 5-star review for an extremely enjoyable & delicious lunch on St Patty's Day. N.M. validates free self-parking in their own lot on the property and they also offer valet service for only $3 which is a major bargain anywhere -- especially in Beverly Hills. The only reason why I'm knocking off 1-star is because their prices are too inflated and good luck trying to find anything to purchase as a gift for a toddler or infant that's under $100 -- which is what my friend & I recently experienced, left N.M. and he made a purchase elsewhere in BH. read more

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Always attentive, great selection of styles, recently I have seen racks here and there on the sales floor with generously discounted selective designer items. NM is top on the list for luxury retail department stores. read more

The rudeness and the condescending attitude of the guy at the women's clothing cashier was unacceptable! The unprovoked outburst of rage while I was explaining the situation was very unsettling! I will never do business at that particular store. read more

NM has always been the most beautiful store in the states, however, I've been disconnected 4 times. Y the rudest receptionists and feel as if I don't have to frequent this store anymore when I have other options. It's quite a shame, with retail business the way it is . As I'm holding, it has now been 5 times that I'm disconnected. read more

Neiman Marcus update May 7, 2020 filed for Chapter 11 Bankrupcy due to overwhelming debt and coronavirus fallout as per business news 1 hour ago. It's unclear whether this store on Wilshire Bl in Beverly Hills and which other stores will remain open. Nonetheless, another icon of luxury goods store joins the list of delisted retainers. Neiman Marcus was one of my family's favorite store to spend a good time shopping leisurely, while enjoying many of the multiple specialty departments of brands. It was fun then, but fast forward to the 21 century with online orders and their fierce competitors, sadly, NM could NOT keep in fast pace with the nouvelle way of smart luxury brand shoppers. Like many smart savvy shoppers with caviar tastes and more importantly genius spending, I've found the same name brand items that NM showcased and found the exact name brand item, same season for beaucoup less with certificate of authenticity for peace of mind and save several Benjamins$$$$ ! With more tech online shopping in our finger tips, more shoppers can shop for those same luxe goods elsewhere with a swipe and save. Had NM adjusted to the change of times and collaborate with the tech industry and offered competitively price luxe goods, NM could have saved itself from BK! read more

Neiman Marcus - Saw this snow globe in the Neiman Marcus catalog - Shoe Stores Near Me - Beverly Hills, California

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Bought a Christmas Bourbon Pecan cake and I saw a bunch of mold and cobwebs on it! Was gross. Had to return it. It wasn't cheap either. read more

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The bar is always the best at Neiman Marcus the drinks are strong and delicious. They actually have a great food menu as well but the chili is a must if you come here. It's always fun to do little shopping and cocktails. read more

Neiman Marcus - Shoe Stores Near Me - Beverly Hills, California

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I would give 0 stars if possible. I ordered a card holder online and received a used one. On top of that, I was informed they don't offer gift packaging or gift receipts. When I called customer service to explain the situation, the representative hung up on me and never followed up, even though she had my number after verifying all my details. Rude and incompetent customer service. read more

Very luxurious but service was terrible with all attitude of people who work there I order online came to pickup only half my order ready! No explanation when should I expect to for another half my order they shut me off by " they don't know " that it !! Unfortunately I placed new order hoping to pickup same time but I got same answer!! Very rude !! I thought I order from luxurious mall then I get a great service but opposite!! I went to La mer counter the guy looked at me with bad attitude !! Not welcome at all !! So sad I will not order or shopping here again even very close to my house! read more

Horrible delivery system. They lost my ordered shoes which costed 1000$ and don't want to refund or replace and I have to pay for the shoes I never received. DO NOT ORDER FROM THEIR SITE IF I CAN DO -0 star I would read more

Everything. It's Neiman's. I rarely go into brick and mortar anymore. I find ordering online a breeze. I ordered a pair of lapis cuff links for my dearest friend and they were more beautiful than pictured. Great price and made an excellent gift!! Done! I've shopped here for years and will always. read more