My experience with the brand started in Las Vegas where I was staying, and the first two trips were great since I had a new tee and a sweater that has become a staple in my fall/winter wardrobe.
Since then, the staff has all changed as it will, yet the service had become consistently worse. I figured I'd try Century City since I'm here often, yet I never thought of shopping AllSaints here. Truth is, I was technically shopping in Las Vegas to gain points where I was staying (which now ceased since MGM took over).
At first, it started off in the way I had become accustomed to; employees ignoring me yet there were a few customers being tended to in the shop, one with a very loud whiny son. Finally, a nice guy with glasses offered me help (first thing I did was thank him for noticing to make a point) and it only got better from there. It did take a while to grab a pair of pants while I waited in the fitting room (I think he might have actually forgotten), but I was trying on a couple other items in the meantime, and the pants were brought over after a friendly reminder.
There was a skirt I was interested in that was not available anywhere, but I realized I could fold down the waistband to make it work if I went up a size. A bonus was the free shipping-even for sale items which this was-to be sent to your home (they cannot ship to the store) and I'm now waiting for the tracking information to arrive.
I only wish they sent to PO BOXES since I don't trust my building, but this all worked out and I'm happy with my purchase. Looking forward to my next piece from AllSaints- read more