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    J.Crew

    3.5 (48 reviews)
    Open 10:00 am - 10:00 pm
    Updated 2 months ago

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    Ava C.

    Love this J.Crew! I stopped by to shop their shoe sale and found all sorts of hidden treasures. KELLY was an absolute angel, going as far as to try on shoes for me, as I wanted to buy a pair for my mom who was her same size and couldn't be present. I'm definitely glad I tried on the shoes in-store, as J.Crew's sizing can be fairly inaccurate. I'm regularly an 8 and bought a 6 and a 7. I ended up scoring their "Millie Bow Ankle-Strap Heels in metallic and croc-embossed leather," originally $270, for only $50; their "Pointed Toe Flats in metallic leather," originally $180, for $40; and finally, their "Colette Mule Heels in Italian Specchio Leather," originally $250, for $111. AMAZING deals!

    Melinda Maria

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    5 months ago

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    12 days ago

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    7 months ago

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    6 months ago

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    3 months ago

    great customer service! Love the selection & organization in store. would recommend southlake to anyone & everyone!

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    6 months ago

    Amazing experience!! Brandon Bates was so so helpful!! He made our shopping experience seamless! Thank you Brandon!

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    4 months ago

    Brandon Bates was awesome and made the whole experience amazing, and was very helpful. Well kept store and ambiance.

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    2 years ago

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    6 months ago

    Brandon Bates was super helpful. Would come back for his excellent service alone. He was ready to go with any and all options!

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    6 months ago

    Brandon Bates was incredibly helpful while shopping in store and made buying shoes a great experience. We will definitely be back!

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    7 months ago

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    7 months ago

    Brandon Bates was excellent, beat advice, best customer service. Highly recommend, getting ur fit setup at this location.

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    Page 1 of 2

    Ask the Community - J.Crew

    Review Highlights - J.Crew

    Brandon Bates was incredibly helpful while shopping in store and made buying shoes a great experience.

    Mentioned in 7 reviews

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    A friend brought me here shopping on the weekend. located right on La Brea avenue, we decided to go…read moreshopping and then stop for some lunch at Burgers 99. it was great day. I hadn't heard of the shop before visiting, and we went because there was a sale. They apparently had some water damage in January and just had opened back up... and wanted to release some of the damaged and unfinished clothes for discounted prices. First I need to mention that the management and owner were standing outside and greeting everyone, chatting with them. I heard the full story of how this place came about, and the struggles they went through during covid and the rain. Just a great group of people running the shop and you really root for them to succeed. I bought two t-shirts, a sweatshirt and a hat. It has become my favorite pieces of clothing. The shirts are comfortable but thick material, and don't hug you in an unflattering way. They fit so well. I will definitely come back once they have a new round of inventory to check out their stuff.

    This is hands down the best shop in LA. Now, I'm not a Los Angeles native, but the service that…read moreBlair, Miguel and team provide from their warm welcome to their uncanny ability to make you feel at ease are incredible. Come to this shop and not only feel like a local neighbor and friend, but be treated like one and become one. Their curated goods all high value and high quality will be staples in your wardrobe for years. With classic American design they've done an unbelievable job for more than a decade and it will always be a stop I make when I come to town.

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    3.6(82 reviews)
    1.2 mi
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    I am not sure if the employees are commission based or not. If they are commission based what's…read morewith the attitude and looking down on customers? I walked in the store knowing I wanted to buy a sweater. I walked up to a male employee he ignored me so I asked another employee for a size. She called over another employee. She was an older employee and was very nice, friendly and patient. She even made a suggestion regarding the size which I appreciate it. Her suggestion helped m pick the right size. I visited during Christmas/ New Years time; therefore, they were offering hot chocolate and cookies. Hot chocolate was a nice gesture and perfect touch for the cold weather. For value, I would say bags and clothing items are expensive, but worth it. Since quality is better and worth the price. I gave four stars only for the outstanding customer service by the lady who helped me. Otherwise my rating would be one star.

    RALPH LAUREN - RODEO DRIVE…read more Walking into this store felt like stepping straight into that horrifying Pretty Woman scene. The energy was immediately cold and unwelcoming, like we were being sized up the second we walked through the door. Nil, the CSR, was dismissive & refused to serve us. Instead of a luxury shopping experience, it felt uncomfortable and honestly a bit demeaning. No greeting, no effort to assist--just an unmistakable vibe that we didn't "belong." For a brand that prides itself on timeless elegance and hospitality, this location completely missed the mark. Rodeo Drive has no shortage of high-end stores that actually know how to treat people with basic respect. I'd recommend spending your time (and money) elsewhere.

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    J.Crew - menscloth - Updated May 2026

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