Customer service ultimately responded favorably with a return and have made the situation right.

For a company that professes to be a premium quality label , they have cheap quality "cashmere" . I ordered a few and found out the hard way , sale items not returnable , even if the product does not match what's described. I would never buy anything online from this company again. What makes it even more egregious is the owner buys a second home for over 200,000,000 , seemingly thanks to giving customers the shaft. read more

James Perse - When you can read through the "cashmere" , it's crap - Men's Clothing Near Me - Beverly Hills, California

I've compared their Made in China items with other pieces and these seem to be very low quality; thin scratchy material. I doubt they will hold up after a few washes. Buyer beware! read more

Let me start by saying I love James Perse clothing. Let me continue by saying I have spent literally thousands of dollars on James Perse Tee Shirts that tend to get little holes in the fabric after only a few months. Tiny holes appear near the bottom front of the shirts and I end up throwing them away. At over $100 for a tee shirt, the great fit of these tee shirts are simply not worth the money. Since the tees are my favorite purchase, I have since enrolled in a James Perse addiction program to stop spending hard earned money on cool products that ultimately fail. I need to stop. For this money, I could have rented the JP East Cape Villa in Baja two times over. Damn. read more

Beautiful store design. Too bad the staff is more interested in whatever is on their phones and boasting to each other what they sold earlier rather than what brought current shoppers into the store. read more

Perse...purse (loose drawstrings required)...better get used to it. JP specializes in high-end comfy-wear, which still boggles the mind how much one can charge for a sweater you'd probably only wear around the house. Nevertheless, love the quality of the clothes as well as the aesthetic appeal of the store. Their selection includes tank tops, tees, hoodies, fleece tops, dresses, scarfs, and pants. If not for this as a gift, I'd probably skip on purchasing such expensive duds. But glad I could add these to my collection! read more

The saleswoman with dark hair today was very helpful--sorry, I forgot her name. I made an exchange from my purchase in Las Vegas. This store doesn't have the selection that the LV Wynn store has. I didn't see the the tanks on display, but if you ask you may get. I prefer this location over the West Hollywood one, because of easy parking. read more

Literally every item I bought had the color washed out after one wash. I buy expensive brands Brunello Cucunellli, Loro Piana, etc. and this has never happened to any of those items. Hell, I have bought J. Crew and banana republic in the past and that lasted 10 years. I would not be surprised if someone were to inform me this company is out of business within 10 years based on terrible reviews and my experience. read more

I've spent more money in this store than I care to admit. As much as I love the style, I can't keep making excuses for the horrible quality of the merchandise. 90% of the James Perse items I purchase end up tattered, seem-busted, and filled with holes. The quality control issues are inexcusable given the premium cost. I've switched from James Perse to Buck Mason, a store that offers similar, more durable styles. read more

Rude staff . I tried to return a shirt within the exchange policy and they said there was a spot on it I asked 2 people and nobody else saw a spot They are quick to take your money but that's where it ends . The guy with the unsightly tattoo thinks he's working at a exclusive rodeo drive boutique . Dude get over yourself . Great product lousy customer service . AVOID the Beverly Hills location . read more

I have about 100+items from James Perse , they have recently started falling apart at seams , some of my clothes have holes , so I brought them into the store to show them not one but 10+ items of clothing were falling apart .. the girl sales associate basically said that's too bad .. and live with it and there me out of the store .. she was rude and had terrible breath I believe her name was Caroline .. not sure , but she was rude ..the store was empty filled with only sales people no consumers .. I know why !! I love the feel and style of James Perse but never again .. I've spent thousand on this brand , the poor service and demeaning tone that was used towards me ( a good customer ) was appalling . I would give no stars if I could. Im sure this store will shut down soon. KARMA read more

This place is absolutely awesome!! Beautiful place. Best quality of clothes. Lots selections. Towels. Pillows. Wow. read more

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This is how I imagine the interviews must go for working in this store. Interviewer: So, tell me, what kind of attitude do you have? Future James Perse Employee: Oh a really shitty one. I make it a point to speak in a really nasally condescending voice just so that anyone speaking to me knows I'm better than them. Interviewer: Great. And what is your take on customer service? Future James Perse Employee: Frankly, I don't give a shit about helping people. I primarily am looking for a job that makes me seem cultured and high status so that, again, I can confirm that I'm better than everyone else. The more uncomfortable the person I'm interacting with is, the better. If I do have to help someone, I like to make them aware that it's a huge inconvenience for me. Interviewer: That's what we like to hear. And your views on weight? Future James Perse Employee: Regardless of my actual size, again, I'm pretty judgey and make it a point to insinuate that everyone else is probably chubbier than me. I usually address this by condescendingly emphasizing that customers need a larger size and that, hell, they probably shouldn't even be shopping in the same store I work at if they're anything size 6 or above. Interviewer: We couldn't agree more. We didn't starting selling anorexic overpriced cotton t-shirts for nothing. You're hired! In short, I've been here multiple times and EVERY TIME with DIFFERENT EMPLOYEES I've been greeted with nasty customer service as if I didn't belong. And guess what assholes, I am rich enough to afford your stupid bullshit and maybe if you treated me with more respect I'd be more likely to continue shopping here. Instead, the "super softness" of this brand is not worth the aggravation and negative judgey vibes I get when coming in here. And especially for that much money for what is just cotton, I'd think that excellent customer service should be part of the package. I mean maybe other rich bitches like to be negged when purchasing clothes but not me. Unless you're pretentious and insecure, in which case you'll probably fit right in. read more

So I'm a personal assistant and I come here QUITE A LOT for my boss. Josh is amazing and helps me every time with a smile and some classic wit. I'm needy and annoying but he deals with it. They always remember my name and welcome me. Also this store is beautifully decorated and the clothes are reliable and last a long time. It's a classic California adult lifestyle store and very non-douchey amidst the Beverly Hills/Rodeo Drive pomp and circumstance. read more

To Whom It May Be of Interest or Value Whenever my wife and I are in Beverly Hills, we "always"make the effort to visit the James Perse store on Canon Drive. Recently, Thanksgiving weekend, we shopped at James Perse and purchased several shirts for myself. and garments for my wife. In January, I noticed a slight issue with one of the 4 shirts I purchased. My wife, Simi, contacted the store Manager, Joshua Ballard, and told him the issue. Mr. Ballard, without question, was more than willing to replace it. Not only that, but he fedex'd the replacement to us. Mr. Ballard exemplified what every store should strive for in their employees: helpful, courteous, sincere, and professional. In this day and age, it is unusual, but extremely refreshing to know people like Mr. Ballard still exist. James Perse is fortunate to have him, and we only wish him the best in his future endeavors with James Perse or elsewhere. Most Appreciative, Dr. Reid Jilek read more

I was in the Bev Hills shop today. I was really turned off by the sales man being so visibly bothered every time I moved an item to look at it more closely. I was looking for my size in a T and he had to run and refold it while I am still standing right there. There was no service with a smile. I did not feel welcomed at all. Why should I spend my money here? read more

Hmmm, I named this review "James Perse"...then days later it magically switched to JP Boutiques. Not sure why, but know that this is a James Perse store. This Beverly Hills location just opened today. It is right across the street from Fritellis Donuts. The building is beautiful. No expense was spared. There is a beautiful reflection pool with flowers floating in it and surrounded by sand. Breathtaking. The inventory itself is very limited.....there is a small bedding selection, new to J.P., a pretty good size kids section. A very small selection of sweaters and t's for both men and women. In the waaaay back of the store there is a DARK room which contains the new undergarment dept.. The pieces are pretty but a bit more $$$ than I expected from J.P. My fave sales guy from Melrose, Jeremy, has moved to this shop. Bummer, because I really feel like if I really need a J.P. fix, I would go elsewhere due to the tiny selection. But, it is truly gorgeous in there. read more

I used to love this this brand and store. Between my wife and I, we have easily spent over $7k a year shopping at their stores over for the past 5 years. I considered my self a loyalist to their brand but I have to give them a low ranking after realizing their lack in quality and customer service. Their t-shirts (which I have purchased over 100 pieces) would very often haven holes in them. I would take extra care of how we washed and dried them. So it's obvious I was disappointed by the lack of quality. I would never take them back in to the store for return/exchange because I would be too busy or lazy. But most recently I got fed up with the lack of quality and I decided to take in one of my newer shirts with a hole in it. I explained the issue and requested an exchange with the store manager but refused to help me despite my clear and long standing purchase history. They know they have problems with their shirts. To turn away a customer that's spent so much money with them and to refuse to exchange a shirt (not even return) that has a hole because it didn't meet their 30 day window is not what I expected from this brand. I'm done with them. Try Buck Mason t-shirts for men instead if you like James Perse t-shirts. Much better in quality and pricing read more

I have been shopping here for many years now and always love entering in this beautiful store. Staff is very nice, friendly, and capable. I always leave there with something that I love. They do the California lifestyle wear perfectly. Beachy, comfortable, classically simple. read more

I don't often buy things from stores in BH but when I went to the James Perse store in the Brentwood Country Mart, I found out that JP was having a 50% off sale. Now JP is quality so when their tee's and dresses are half price, they are worth it because now they are pretty much at a GAP/J Crew price point. This store is so incredibly beautiful. There is a gorgeous bathroom which made me actually say WOW out loud. The staff was really friendly and helpful, not snotty at all. They even offered me a JP water, since it was a pretty hot day. The transaction part was the only kink. They took my credit card and my ID into this room and partially closed the door without me being in the room. I thought this was a little odd, but I hope it is just to ensure privacy. Whatever, 50% off sale for quality clothes and a quick dash afterward for yogurt at sno:la (sour cherry all the way!) down the street? Worth my 25 cents per 15 min. meter any day! read more

Easy shopping experience. Great decor, relaxing. Excellent staff. Mrs. loved her buys, and looking beautiful of course. No personal assistant required for us. read more

Already Bored .......there favorite color is apparently beige. I would not even bother with a review if it weren't for the horrible customer service . From multiple stores , Malibu and Beverly Hills .On 3 different occasions I left because of retail workers . My partner and a friend have also had similar experiences and have resorted to purchasing online . Just kinda sad when your paying for fancy sweatpants and people aren't even nice . Go to a larger retailer and you can probably find it on sale is my suggestion . read more

I visited the James Perse in BH on the 27th of August. I have nothing but positive feelings and comments to say about the staff and store. The store itself is absolutely gorgeous. The staff was very friendly and helpful. Max helped me on the phone the day before my arrival, as well as in the store when I came in. They had only one of my size left of the item I was looking for. He held the item for me until I arrived to pick it up. Upon my arrival he was in the middle of helping another client. When he finished he came and found me in the store to begin our transaction. The day I arrived was very hot and he offered me water several times to make sure I was comfortable. I'm a large guy I was not made to feel uncomfortable or unwelcome at all, as a previous reviewer mentioned. I wear a 4/XL in JP and in the fashion world that's borderline rotund. I felt as welcomed and as comfortable in the store as JP size 0s and 2s. Also just gonna throw this out there Max is pretty damn cute too. read more