I love "Undefeated" as a brand! But the employee who I had the unfortunate experience to engage with on 5/2 was very rude and unfriendly. I walked in the establishment and was not greeted. The gentleman with black reading glasses came from the back and had a cold stare and did not offer any assistance. He stood by the register and said absolutely nothing. He had a mean look on his face and did not provide any helpful service. He was 5'8, Latino and had black clothing on. I will never visit this store location again due to this experience. read more

The place is easily located albeit my apple map had me going in circles around the wrong block. Once I figured out where they actually were it was easy to get toon Brand. The store is very clean and spacious and offers a wide variety of items for anyone to choose from. What I was most appreciative of was the service. They didn't have what I needed, size wise, but they made calls to locate what I was looking for and I was very thankful! The selections are plenty and the prices are just right. Definitely will shop here again. read more

I placed an order online over Black Friday weekend which was cancelled shortly afterwards. After attempting to contact the company through their online portal numerous times they refuse to resolve the problem and continue to reply with what seems to be an automated response rather than an actual person. This is some of the worst customer service I have experienced and I suggest everyone refrain from making an online purchase or any purchase from them at all. I have supported Undefeated for over two decades, but now I feel like I no longer should. I previously disregard the negative reviews I have read about this company from Yelp and Trustpilot, but now from my experience it seems as if they are true. If this company was truly Undefeated, as the moniker states, I would think they should have 5 stars and satisfied customers but clearly they do not. read more

Zero customer service. Walked in today hoping to find some cool stuff and I did, they have a great selection at this location. Lots of nice things from clothing, shoes, and accessories to some cool collectible pieces. However if you're expecting any kind of interaction or greeting from the four employees here, good luck. I was in the store for a little over five minutes today (not too long, I know) but I don't even think the employees looked at me they were so caught up in conversation gathered at the register. Figured I'd just purchase online. read more

finally got some new sneakers! thank you so much justin and ron. ps they have free parking in the back!!!!!!!!! read more

Want to give a big shoutout to David and Christian. As soon as I walked into the store I was greeted by them with welcoming energy. I was doing some birthday shopping and was having a hard time deciding on what shoes to get. First off it's already hard because of the selection of shoes the store had. They gave me the best options of " hyped shoes " that are in trend right now, considering that I am on a budget. They weren't pushy at all like your typical sales men and were very patient on what shoes I decide to get. We browsed and I finally made my selection then they even helped me select a couple t shirts to go with the shoes and I had an outfit complete. It's people like David and Christian who should work at every retail store, high energy, friendly, not pushy and just plain cool. Undefeated Glendale you gained a new customer. I'll be back, thank you David and Christian . read more

Went in to buy a pair of FCFS Kobe's at this location with my brother. Waited 2.5 hours in line and they only let us purchase one shoe when BOTH of us waited in line patiently. Rules are one shoe per head, and my brother was right after me in line, yet they refused to let him purchase because we had apparently communicated with the doorman incorrectly when THEY were the ones who miscommunicated. Instead of considering us as individual customers to get one pair each, they argued that we were only able to purchase one pair. Workers at Undefeated always seem to make everything inconvenient. I've been to different locations for different shoe drops and the experience is always negative. Yall need to improve your customer service, communication and guidelines for drops. read more

Ive been to other Undefeated locations and this location has to be my favorite so far. Every time I walk in the employees are so attentive and they listen to all my needs and curate a whole vibe for me on the spot. I come here from Palm Springs when I can. It's always so fun to shop here!! Thank you!! read more

I just want to vent out about what happened at Glendale Undefeated yesterday. I've won the raffle for Travis Scott velvet brown 7.5 mens. I came in the store around 5:05pm and the asian guy who i'm talking to at register told me I missed the raffle. I know I did but it's only 5 minutes and i'm hoping for a consideration coz it's only 5 minutes late. I'm coming from San Diego yesterday. It's supposed to be a gift for my son. I hope I can still get it since ive won the in store pick up raffle which is vero hard to win. read more

Was in and out picking up a raffle win. Kobe 8 mambacitas. Was greeted when I walked in. Chill experience. Thanks again!

Shoutout to the employees at Undefeated at Glendale, Ca. I went into today looking to buy my brother in law some shoes, they didn't have their size but the employees were beyond friendly and never hesitated to grab me a size. I ended up getting 2 tee shirts. They also have a workout line which I recommend buying. The parking here is easy, you do have to pay; but a few quarters will do the trick. read more

I don't get the bad reviews, Baile and Rob have always been very helpful. They helped me style a fit too. They keep me laced! read more

Undefeated - Shoe Stores Near Me - Glendale, California

Rude employees, Zero customer service. Don't go at this location. I've been here multiple times, and every employee is very rude. read more

I don't know was good with people who work at these type of stores. Y'all have no customer service and think y'all's shit don't stink. You work at a shoe store dawg you ain't cool read more

Do yourself a favor, and just buy the stuff online. Or go to the silver lake one, at least they will acknowledge you there. The workers here are just too cool for a school, And don't care if you wanna buy gear. But if you need to stop at this location, (it's closer to me than the other ones) help yourself and walk up to the counter and ask them for the stuff you need. If not you'll be standing there collecting dust till the next set of dunks restock. read more

Honestly, as a person who loves the undefeated brand, I hate to say this but you all need to work on your customer service. The Glendale spot stays being rude and never greeting people. The Santa Monica spot was way more chill and welcoming. Supreme has much better customer service and I know you all compete with them, so my recommendation would be to tell your Glendale employees to stop acting too cool, get off their phones and actually help the customers who are supporting the brand. read more

If I could leave this store 0 stars I would. It's true what others have said in yelp. They have the most rudest staff. I'll take my money somewhere else next time. Even if I have to a longer drive. Been here a few times since it's in my neighborhood. The crew is always huddled at the register on their phones. Do they even work? Customer service sucks! Nobody ever greets us or asks if we need help with anything. We always have to walk to them and ask, and even when we do they answer so rude and short! Today was the last day I will ever visit this location. My husband asked to see a shoe and their response was " you have to buy it first to see it" wthhh?? Since when? What if I don't like the shoe? So rude. I wonder if you have to be an asshole to get hired here? Stay away, take ur money somewhere else. read more

5 stars because they absolutely made my day by having such great energy and helping me out. Great customer service. I needed to make a quick exchange and they were absolutely helpful and easy going. Super friendly staff! I will be coming back. read more

I recently visited Undefeated Glendale and it was such a refreshing experience. Ive Been shopping at Undefeated its origin. Unfortuneatly over the years customer service isn't the same as it once was. This is shopping in general. Phone calls on inquiry come off as an annoyance. Upon coming in I had no idea what to expect. I was met with a welcoming staff that cared about my experience. I was asked questions of how I can be helped and the staff seemed extremely invested In assuring they could do any and everything to help me maximize my experience. it seems like because everything sells itself these days there's a standoffish approach to customers.David and other staff welcomed me with open arms and seemed eager to help me have an outstanding shopping experience. I will now happily travel an extra 30 mins out of the way to Glendale to shop here. it's about more than just the purchase that sells itself. Its about community and interactions. If you are looking for a great undefeated experience I highly recommend hurt it them up. read more

Avoid this place, once I won a raffle from them they denied me from buying the shoe cause I was missing my apt number What they do is they backdoor there pairs to there resellers friends... read more

Didn't like this place much. The only person that was cool was the guy charging the people everyone else seemed like they didn't want to be there, especially some chick who needs to work on her attitude who is telling people to get in line when clearly people who knew coming into the store where to stand. The guy who was charging people when I came in was like I said before the only guy that was cool, but even with the experience didn't like the atmosphere to much no one bothered to even wanting to work read more

The rudest staff I have ever encountered. They were all huddled around the register talking, no one approached us as we were looking at shoes or just lifted their head up to say Hi. I finally had to go over to the register to ask for a sneaker. I ended up purchasing it and the woman who checked me out was texting on her phone the entire time and never looked up once. This store is in my neighborhood so it is convenient but I will be traveling to other stores from now on. This is LA there's way to much competition read more

Went in for some shoes and hoodies, ended up hanging out for an hour. David and Chris were extremely helpful and both made the experience at Undefeated different than other shoe stores, they were both knowledgeable about the products and streetwear trends. Definitely would come to this location over the Silver Lake simply cause of these two dudes. read more

i was hoping to exchange but because it was past the 7 days they couldn't even do store credit the guys looked at me like i was crazy when i asked if i can do store credit smh never ever wasting my time with this brand rather order from supreme, stussy transport skate shop other local brands that actually care about costomers read more

rude people i asked a question about a shoe and all i got was "idk i havent checked yet" instead of simply checking.. the shoe was right next to him read more