Carlos, the manager, was of great service! i did not have the best experience at a previous indochino, but came to glendale indochino on the recommendation of a friend. did not disappoint. Carlos and team answered my numerous questions and explained the process clearly and concise helpful at every turn. 100 would return to purchase another suit. read more

Update to review: Jared from Indochino glendale was very helpful in ensuring that a new suit was quickly made and shipped directly to our home. My husband was very appreciative of his professionalism and follow-through. read more

1 STAR Absolutely unacceptable experience with INDOCHINO at The Americana at Brand. I placed my order A MONTH AGO specifically for an important event. After waiting all this time, my order finally arrived TODAY -- and the sizing is completely wrong. Even worse, what I received is not the outfit I was expecting. I ordered this far in advance because I needed it for a specific occasion. Now, because of their mistake and the long wait, I have no time left to send it back, wait for another order, or have this problem properly corrected before my event. For a company that specializes in made-to-measure clothing, receiving an order with completely incorrect sizing after waiting a month is extremely disappointing. This has caused me a huge amount of stress and has seriously affected an important occasion I had planned for. I expected much better quality control and customer service. I need INDOCHINO to take responsibility and provide an immediate solution. Customers ordering clothing for weddings or other important events should be very careful and leave themselves plenty of extra time in case something goes wrong. read more

Shoutout to our stylist Ethan! My fiance went in to get a suit and Ethan was so professional and helpful. This was our first time customizing a suit and there are a lot of choices to make. Ethan was helpful in walking us through all the options and giving his recommendation. He was very knowledgeable about the tailoring process and how small tweaks would impact the look/feel. The suit came out great. 10/10 experience. We had to make some tweaks after but it was free to alter within a certain time frame. It was also nice that they were running a 20% off promotion which helped the cost a lot! read more

In an update to my review, I'm raising this one star. And this is all about service. Despite early issues with a vest not being ordered, when we went for a final fitting, Nico was amazing, and provided the service and answered questions in the way that you are expecting. Enough so that it raises the service point. No question that I really like the product, and would go back. Just making my appointment with specific service people. read more

I carefully read all the reviews on Yelp before ordering from this company, and almost all were negative. If I had seen these reviews first, I would not have ordered a suit from them. Unfortunately, I experienced the same issue with a defective suit. That said, I did email them directly, and I am hopeful they will resolve the problem. If they do, I will update my review, but for now, I want to highlight that this was a frustrating experience. read more

Indochino - Men's Clothing Near Me - Glendale, California

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Don't bother. Save your money. Suit jacket doesn't fit right. Terrible customer service.

Great experience I ordered one pair of pants three shirts. I recommend scheduling an appointment as twice when I went in they were assisting clients and because I didn't have an appointment. I was willing to wait but the process is easy. You choose your fabric thing you choose your style they give you a window of delivery from 4 to 6 weeks, but I actually got my stuff within 2 1/2 or three weeks. read more

Came here after selecting what suit I wanted online. They honor any deal that you can find online as well, and they told me when I made my appointment if I see a deal online to take a picture with a date and they would still honor it when I came down for my appointment. This time around I came with 4 of my groomsman to get fitted for a wedding suit. Had an appointment and was pretty good experience, I picked the exact suit I wanted and everyone else just selected the customization that goes inside the suit. Measurements were taken pretty fast and overall took about 1.5 hours for 5 guys to get fitted. Solid experience. Definitely make sure to check their website often because I got 20% off all my suits which comes out to be a pretty hefty chunk (~$100ish per suit). read more

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Excellent customer service from Ivan and managers at the Glendale Indochino store! First time - I went here to get my suit when my brother was getting married. They noticed the first suit that came in (ordered at another indochino store) had measurement imperfections and they opted to re-order without extra cost to assure highest quality and fit. I really appreciated their intervention since the suits are not cheap in price. I loved the end results and attention to detail! Second time - I came here three times to first look at colors and styles, then finalize my suit size, and third time to get it tailored. I had the pleasure to work with Ivan who gave me tips and suggestions when I asked him, and brought much knowledge and positive energy. As someone who does not wear suits often, Ivan was very helpful to make me feel even more confident of my selection. I highly recommend working with him! Tips - its helpful to reserve an appointment using the website. Parking in glendale generally is not free near this area so plan for paying meter or parking spot since there is no parking validation, and extra time to get to the galleria from wherever you parked if traveling by car. read more

Had a bespoke seersucker suit made for my husband. The sales people were friendly. But their tailor worked on the suit 4 different times, and just couldn't figure it out. Paid for the suit, but was unhappy at the result. I guess we all just gave up, but the result did not reflect the price paid. read more

Went to have a dress shirt made, being a large guy I was skeptical about the process, after receiving my shirt overall I was impressed but had a issue with the cuffs and without any issues the staff had the shirts remade and they fit great. This is an investment but well worth the price tag if you want to look amazing in a dress shirt. I've found out that "off the rack" is almost impossible to look good in a dress shirt but Indochino has boosted my confidence! read more

Ivan and his team made me look great! i will say, give yourself some time because you're definitely going to want the fitting. i had to have my pants taken in some and the legs shortened to fit my shoes better, and that was an extra week. read more

Indochino - i got a three piece British cut suite in dark blue - Men's Clothing Near Me - Glendale, California

Once I finally found the store they were great. Very knowledgeable, and knew exactly how to help me. I needed a suit for my daughter's wedding in April, and , without breaking the bank they knew how to fit me and took care of things. Definitely will return to them read more

This experience was tremendously better than my previous encounter with Indochino. I made an in-person appointment for a full body measurement to be used on a bespoke suit. I went in a few minutes early and was immediately greeted by the salesperson, Ivan. I told him what I wanted: a properly-fitting traditional suit with none of the added flairs of a skinny, short, modern-day suit. I mentioned the King of Spain's suits (if you know, you know) and he immediately knew what I wanted my suit to look like. Ivan was detail-oriented from the start. He explained every aspect of the suit to me, from the fabric choices to the color options for the button holes. He explained every measurement he took and gave me options to give a little room here or there or to make it more snug. He mentioned options that I didn't even know were a thing, like shortening the sleeve of the arm I wear my watch on by half an inch to make the watch peek out from under the fabric a little more. I even got to customize my long sleeves! The suit came to my door a few weeks later. And boy, I was impressed. I had custom suits from SuitSupply in the past but I made the mistake of tailoring it too tightly, not giving thought to my body's ever-evolving dimensions. Ivan led me down a correct and proper path, and the end result shows it very well. The final suit came out to be around $600, and I have to say, it's well-worth it. I wore it to my birthday dinner, and I couldn't be happier with my purchase. I will come back again to purchase more suits! read more

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Eric helped me design my wedding suit. He was extremely helpful and had great customer service. I will definitely be coming back for more suits. read more

Came in for a final look of the suit, Carlos was exceptionally helpful in make suggestions for modifications and tailoring. Great to work with and very knowledgeable! Will definitely be returning in the future! read more

I would never in a million years recommend Indochino for your suit purposes. They say that it's 'custom tailored to you" but they take generic measurements with lots of fluffy options and it's cheaply tailored to your rough specs in China and shipped over to you. I've literally been to those tailoring streets in China and these suits are like $50-100 at best. My guy got the worst looking suit ever upon arrival - it literally looked like he was wearing a diaper. We went in for a "fitting" and you have to make an appointment for these second fittings, but fittings can only be done during the weekday because weekends are reserved for selling suits. They gave a lot of excuses about the fabric being the way it is, or the tailoring is just the way it is, or that it didn't need tailoring. Look at the pictures and see how bad it is - they tried to convince us to walk away like that.   We got so much hassle about getting it actually tailored. We tried to come back a second time for tailoring because we got so many comments from folks at the wedding that his suit looked terrible but Indochino said it "looked fine and there was nothing they could do". I've never felt so helpless or enraged with a bespoke, retail experience. We're out $600 and it's final sale. I've literally never had such a scammy, terrible experience in my life before. Indo does all the aesthetics right - but once they have your money, execution and delivery is forgettable. The other reviews here don't lie - listen to them. The good reviews are extremely fake - no pictures, a couple of sentences, and from random places all over the country. read more

Indochino - Men's Clothing Near Me - Glendale, California

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I loved the suit I got from Indochino for my wedding, but I lost it in the Eaton Fire. Messaged them on their website to see about getting it replaced, no reply. Not really the service I expected. read more

I was really impressed with Carlos' professionalism and support as my husband was getting refitted for a custom coat. The coat was ordered online, but came out extremely short and tapered. He helped with tailoring the coat, and when that didn't work out, he helped with returning the coat and exchanging the order for a coat that would have the right proportions. He had great communication skills and helped this situation get solved quickly. The coat was also purchased during a sale and he helped us maintain the same price for the exchange, making it a great value! read more

Indochino - Outside - Men's Clothing Near Me - Glendale, California

Legitimately the worst shirt I have ever bought. Terrible fit, wrong measurements. Terrible

I purchased a made-to-measure suit from Indochino for my wedding. The suit I received was unwearable -- the biceps were painfully tight (to the point of lingering discomfort), the sleeves cropped, the back rolled, the shoulders misaligned, and the pants hem far too short. The overall quality was poor and not what was promised for a custom garment. I requested a full refund immediately. I returned the suit in person the next day and explained clearly that I could not accept alterations or a remake due to timing and the severity of the issues. Indochino has delayed responses and misrepresented what was discussed during my visit. Their policy states "no refunds," but this situation goes beyond fit preferences -- the garment is defective and unwearable. Indochino should be ashamed of lack of accountability, poor service, and misrepresentation read more

My Indochino experience exceeded even my highest expectations. Ivan truly went above and beyond (which seems to be the standard here). He was incredibly patient, never made me feel rushed, and even helped guide me through some tough decisions with ease. Thanks to a friend's recommendation, I found my way here--and I couldn't be happier. The staff is incredible, the customizations are outstanding, and it's hard to imagine ever going back to off-the-rack suits when experiences like this are available. Consider me a customer for life! PS: Ivan was THAT dude... I'll come back to him, without a doubt. read more

My spouse went for a fitting. In the middle of the fitting, someone else took the measurements for the pants. Most of the items fit pretty good for a first pass. The pants are too tight and too short. Overall, the suit is nice. This review is more for the second fitting experience. We had an appointment for right at opening. The tailor kept jumping between us and another couple that had no appointment. Why not make them wait, and give each client your full attention? This place is in the Americana, they could go for a quick walk. Our fitting would only take a few minutes then their fitting would be quicker, too. But now you stretch out everyone's time. Why have people make appointments if your won't honor them? read more

Indochino - Men's Clothing Near Me - Glendale, California

I needed a new suit for a wedding, and this location came through big time. Scheduled an appointment and the whole process took about an hour. Margarita was an absolute superstar! She took my measurements, went over all the customizations, and made the whole process a breeze. I got the suit after 3 weeks--didn't need to bring it in for alternations since everything fit perfectly. Kudos to the guys at this location. They definitely know what they're doing! read more

The service was excellent. The staff super friendly. Very satisfied with my suit and experience.

Wow! What an awesome experience! I was fitted on Labor Day 2024 and just received my suit in the mail today (a total of ~2.5 weeks). Carlos was the only person working the store with 10+ people in queue waiting to get fitted. He took his time with the measurements and provided critical feedback on the overall styling. I am attending a wedding in Europe in October and I was a little hesitant about the shipping dates (shipping from China to the SFV) but lo and behold, the suit came right on time, fit perfectly, and I look fresh in it! If you're looking for a bespoke suit that wont break your wallet AND will have you feeling confident. Hit up this Indochino spot at the Americana! read more

Carlos and his crew are attentive, quick, and courteous. Went for a final look appointment and left feeling ready to get married. Doesn't get better than that. Stop looking at other places and get your custom suit here immediately. read more

First off, service is good. No complaints there. But I'm not very happy w my suits and shirts. The shirts I ordered are way too small and are not comfortable, didn't need to get those. They are noticeably poorer in quality than the dress shirts I already have. And one of the suits I had made has weird bunching at the collar. If I had to do it again, I probably would pass read more

The Most Disrespectful Customer Service Experience of My Life On Friday, December 27, 2024, I had an appointment scheduled at 3:00 PM at Indochino to get fitted for two custom suits. I arrived a bit early, around 2:40 PM, and politely asked if there was any chance they could see me sooner. The store representative--a man with a beard and glasses--asked me to return at my scheduled time, which I happily agreed to. At 3:00 PM sharp, I walked back in and noticed the representative assisting another customer. I didn't mind at first and took a seat, figuring it wouldn't take long. However, as the minutes ticked by, it became clear this wasn't going to be a brief wait. 30 minutes went by. Not once did the representative acknowledge me or offer an explanation. I stayed patient, assuming it was just a busy day. But as someone who came prepared to spend thousands of dollars, the least I expected was a quick check-in or some courtesy about the delay. At 3:30 PM, a walk-in customer, someone without an appointment, entered the store and began browsing their scarf display. Despite knowing I had been waiting for half an hour, the representative approached this walk-in customer, asked how he could help, and proceeded to assist her. He even started creating her profile and setting up a new customer account--completely ignoring me. I was stunned. This wasn't just poor service; it felt like blatant disrespect. I finally confronted him and asked if I should just leave. His response? "Sorry, bro, we scheduled three appointments for 3:00 PM today." Excuse me? Who schedules three appointments for the same time slot and thinks that's acceptable? Even worse, this explanation came after 30 minutes of being ignored. A simple acknowledgment or apology, like "We're extremely busy, can you come in at 4:00?" would have been enough. Instead, this representative chose to waste my time and treat me as if I didn't matter. To make matters worse, he ended our conversation with a sarcastic "Happy Holidays and Merry Christmas." I left the store feeling disrespected and completely disregarded. As a first-time customer, I had walked in ready to purchase at least two custom three-piece suits. Thanks to this representative's shocking behavior, I left spending nothing. I took my business to Suitsupply instead, where they greeted me warmly, shook my hand, and saw to me immediately. I ended up buying three better-looking suits there, and the experience was night and day. If you're planning to spend more than $500 on custom clothing, do yourself a favor and avoid Indochino at all costs. The least a store can do is treat you like a human being. I genuinely cannot believe this representative still has a job. That was my first--and last--experience with Indochino. Thank you for wasting my time and disrespecting me so thoroughly. read more

With my old suit starting to show it's age with its scuffs and holes, it was time for me to start looking for a new one. I wasn't sure what to expect at first since it's my first time getting a made to measure suit and I was a bit anxious. However, I would soon be put at ease. The staff here were a great help in helping me choose the materials and customizations. Levon was the first to help me get measured up, Margarita helped me add a vest and dress shirt when I decided to stop in a few days following, and Carlos and Harut helped me with alterations to my jacket and vest. Everyone was very friendly, informative, and pretty straight forward when we got to discussing customizations and accessories. And though it does take some time for the suit to be made and arrive at my doorstep (that was expected since it's made to my particular measurements and handled by dhl for shipment), I couldn't be happier with my experience. It is my favorite suit that I've ever owned and I am happy with the fit. I will definitely be returning for my suit needs! read more

Come see Ivan and Carlos they are the best they helped me out of a tight pickle best prices, best selections

Best shopping experience ever!! The customer service is superb. I have found my suit store.

Sad that I walked into this place, browsed for about 15 minutes, and I was never greeted. I wanted to purchase myself and groomsmen suits but oh well I'll go somewhere else that wants the business. read more

Ivan is awesome. He is very friendly and puts attention to details especially your measurements. If you need to adjust anything, he will assist you with a smile. Nico is helpful as well and very open. Both have been friendly. They are assets of the company. I will usually pick them or ask for their schedule. -SJ read more

Update: Got the alterations. Looks the same. Like I expected. They definitely took a big suit and just sized it down. Taking it back to get fixed again because we have all the time in the world and I guess measurements don't mean anything. I almost want to take a picture of a suit that fits and show them. But I'm also thinking, why?! They should know since they are customizing the suits to fit correctly! Right? Well, I guess the saying does go: you don't know until you try. Try and buy if you want to waste time and money. Gas money too because you have to keep taking it back in for them to fix it. Not a happy customer... again. read more

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Great experience, quick, easy and kind staff. Great options to get things altered after the fact. Looking forward to receiving my suit :) read more

As an Indochino customer for a couple of years now with three different suits made by the brand by appointment at theirSanta Monica and Hollywood locations, I can confidently say THIS is the Indochino store you should visit. Customer service is perfect. Nico was friendly, knowledgeable, and incredibly helpful as he helped me select my custom tuxedo for my wedding day. It was clear that he valued my time, but more importantly, he allowed me to express exactly what I was looking for. I'll absolutely be coming back to this location in the future! read more

I'm a big suit fan and have always been curious about this store. After a friend recommended to me I came in for a suit/shirt fitting and was blown away by the options. Carlos was amazing and when I didn't know a term or a style choice, he was ready to assist and gave me the best options for my style/size preferences (while also juggling two other customers without a sweat!). Definitely recommend to anyone who loves style or for anyone whose ever wanted a suit that they can use forever. read more

I've seen the quality of an Indochino suit, and I'm sure what I purchased will be satisfying. The showroom itself, however, left me with a lot to be desired. Generally, it just felt cheap. Maybe that's how they're able to offer the price-point they do, but I think there are small things that can be done to improve the customer experience. Four things came to mind: 1) The dressing room. The curtains have a hard time closing because of the type of curtain used. If it was a curtain on rings, rather than rings imbedded in the curtain itself, gravity would hold it in place. As it was, the curtain springs back after it gets pulled to the edge. Also, the walls of the dressing room moved when I brushed past it. Generally, it just gave me a weak sense of security that I was undressing in a spot that would ensure privacy. 2) The fitting space. The lighting here is terrible. LED overhead lights are so harsh, especially right overhead. It casts a hard shadow and hurts the eyes. Honestly, I wasn't enjoying looking at myself or my new suit in the mirror. 3) The timeline. It wasn't until I was set with my suit that the employee let me know how long it would take to get it back: three to six weeks. I can see why a business would want to lean away from putting that out there up front, but it did seem like a rug pull. 4) Small customer experience stuff. I'm there for an hour, so maybe offer me a water? I came in wearing a jacket, so maybe offer me a hanger for it instead of laying it on a stool? Could you also offer a space for the employees to mingle so I'm not overhearing their conversations as I shop? I came in with an appointment, but no one was ready to help me pick out my suit fabric. My customer experience didn't start until I told the employee I had found what I liked. As I said, ultimately if the suit is the quality I expect, I'll be satisfied. But the experience getting there left a lot to be desired. read more