Friday night! They have registers #7 and #9 were open while the checkout line wrapped all the way back into the men's department. Which is about 25 separate people checking out. And after standing there for 20 min and the line moved 2 people I asked if they could call more cashiers up. The response I got was rude and dismissive I was told they "don't have any employees working." That would maybe make sense if there weren't multiple employees visibly walking around in pain sight with the blue necklace, on their phones, doing go-backs, or just standing around instead of helping check customers out. Clearly, staff was there. The 4 they had aren't being used properly. Long lines, poor communication, and zero urgency to help customers. This isn't a staffing issue, it's a management issue. Completely unacceptable for a busy store Not my first experience in the store. read more

Marshalls - The rude employee who told me there was no one to help - Department Stores Near Me - Montrose, California

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Five stars for friendly, efficient and helpful service from Bryanna. She wrapped my gifts in tissue, carefully folded the dresses, and packed everything carefully in the bags so that they wouldn't get creased. Above and beyond and very much appreciated read more

Marshalls - Cute totes - Department Stores Near Me - Montrose, California

Used to go here all the time because it was known as one of the Marshalls with best selections in the area. I stopped by for the first time in a long time and it was still pretty good! I found a lot of great stuff and at the time it was decently staffed. read more

The manager here, CLAUDIA, is extremely unprofessional and should be fired. My mom bought a pot yesterday from the Glendale Marshalls and because it was not chemical-free she decided to return it today. Even though my mom had her receipt and tags everything attached, she kept saying to my mom how is this pot $120?? Like why does that matter. That's how much it was and how much my mom bought it for. She was basically accusing my mom of trying to return a diff pot with that price tag?? She can clearly see in the cameras and scan the item in her computer to see it's correct. My mom then went back to the Glendale Marshalls where she bought it from and the lady at the register remembered my mom and gladly returned it. This is UNACCEPTABLE behavior and CLAUDIA should be fired for treating my mother this way. This situation embarrassed my mom for no reason and made her SO UPSET and she was shaking. Shame on you, Claudia for being such a horrible person. read more

****MALE SECURITY GUARD PREDATOR AT THIS MARSHSLLS*** I've been a loyal customer at this Marshall's for over ten years, and I've never had any issues until a security guard was hired a couple months ago. His behavior is downright disturbing and gives off serious predatory vibes and one time followed me throughout the store the other day I was with my friend and he was being really weird towards my friend , making me and other women feel unsafe. I refuse to return until he is fired. Management needs to act now and ensure a safe environment for all customers, especially young women. He is always in the front of the store trying to talk to you and he's balding and looks very greasy read more

This store is easy to miss if you're not paying attention lol. I like how they had what I was looking for. The Hello Kitty stuff was absolutely adorable especially the beauty blenders and the gift wrapping paper. Good customer service. Affordable prices. I like how they have clothes and shoes directly from Italy read more

Like many other comments here, avoid this store. I've tried to buy something here twice and both times have given up while waiting in line. The lines are always long, not because they are super busy, they are just catastrophically inefficient. There are never more than two registers open and the employees make the sloth in Zootopia seem fast. read more

It is 7:35 pm September 24, 2024 there are five employees behind the counter chatting and only one register open ! There are more than 15 people standing in the line waiting to pay but none of the employees including the manager have any care in the world to help the customers ! I have been standing here for more than 20-30 minutes , I am the fourth person in the line and still no one is opening any other resisters ! Marshall's management you can do better ! There are at least 7-8 employees I can count and no one is helping the customers ! Why ????????? read more

Marshalls - No one is at the register - Department Stores Near Me - Montrose, California

Shout out to Eric. Amazing customer service. I don't often take the time to opine but here I am. Eric saw me looking at luggage. Buying for a client traveling soon there are dimensions which must be met. Can I help you he asked? I wish I'd brought my tape measure do you by any chance have one? Yes! He said, lm go get it and he did. Eric, I'd hire you in a NY minute, you're wonderful. read more

Marshalls - Luggage at Marshall's - Department Stores Near Me - Montrose, California

This could have been my favorite Marshall's because of its location and selection, HOWEVER, I have encountered some suspicious behavior by management. Identical items with different prices! Apparently, they seem to like overcharging for merchandise as opposed to admitting that they may have made a mistake with the incorrect tags (happened on several occasions.) I am sorry to say that manager(s) are very arrogant and rude. Customer service at this location leaves much to be desired. Unfortunately, I cannot recommend this store to my friends and colleagues. read more

Three customers with dogs. Two of the dogs almost got into a fight. One kept sniffing my leg while I was in the checkout line. Didn't appear that they were service dogs. Also one customer in line checking out a warehouse worth of clothes, long line of customers waiting, and only two checkers and one was blabbing on the phone. Ridiculous - walked out. read more

I just recently shopping at this location waited in line for next cashier, suddenly cashier no.1 just came in so she called person behind that they were same ethnic like elderly cashier ( Armenian) . I just took a deep breathing for unfair treatment on holidays. I am not their ethnic . read more

Well all dog owners are welcome in this Marshalls. They allowed two dogs who are not service dogs into the store. I'm not against half dogs, but if the dog put around in the food or does it business it isn't clean I don't know what the California laws are about dogs in a store but I'm not going in this one read more

Great experience along with great customer support and service! We'll definitely be back! read more

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Lydia is a miracle worker!!! I was trying to return an abundance of "newborn" gifts (our first baby) Lydia was extremely helpful & patient. The store was chaotic at best with customers not abiding to social distancing & some being extremely "cranky" . This Marshall's team remained calm, collected & professional. This Location has now become my favorite! I will definitely be returning. Thank you everyone for remaining kind u see these Covid conditions. read more

Marshalls - Storefront! - Department Stores Near Me - Montrose, California

My visit to this store was very productive. I wasn't wasting my time because of the excellent service from Rita who had helped me out. Her excellent service is unparalleled, very courteous and above all positive and open. She treated me so well that I am planning to come back because the store had given me excellent customer service. read more

Expect to stand in line for 20 minutes. There really isn't any need to experience that, since Ross, Nordstrom Rack, and TJ Maxx are all nearby, and then there are many others in surrounding neighborhoods. It's unlikely that I will return given the nearby, nearly identical options. My experience in the other stores has been nothing like this. read more

Just got out of this store. The lady named Isabelle W, she rang us up. She was rude. I tried to grab the bag from her but she just let if fall onto the counter. She doesn't even properly hand it to her customer. Geez. She's very rude. She doesn't say hello or thank you for shipping at Marshall's. Not friendly worker. She must be having a bad day today. Geez. read more

Been here before. Good stuff to buy, but takes some time and luck to find it. The shoe selection is not bad. I hate shopping through the clothes though because there's hardly any room between the racks and it's messed up looking. Good buy on photo albums and dog stuff. Private parking lot- large- which is nice. read more

No problem with today's return but OMG those customers with their masks half off and getting way too close. Dressing rooms are closed.

I don't shop often so I don't see day to say activity, two times in the past two years I have first hand witnessed people stealing from this store. the first incident I watch a teenager casually walk out the door with a armload of clothing, someone said are you stealing that and he proudly said yup. he got into a waiting car and left, I followed getting the license plate, the staff told me they don't report to police without the plate. this past week I watched a guy stuffing clothing into a big bag, casually walkout with a female the alarm sounded and staff only said oh we must have had a grab and run. they did not really react so I went out and got the license plate for them. I will NOT be shopping here any longer, obviously the honest citizens are paying for thee losses no more!! read more

I bought some salon brand shampoo and conditioner from this location for $17 dollars a bottle a couple days ago, when I used them this morning I discovered they were counterfeit!! So disappointed. read more

I had some time to kill before my thermal body wrap at Wrap Me Away. Being that this was my first time in Montrose...I drove around to check out this area. I came here on Sunday, and there's a Farmers' Market. The FM was nice, but I was stoked to find a Marshalls on Verdugo Blvd, and next to it was a VONS and CVS, yay! To date, this was the biggest Marshall store that I have ever been it. The aisles here are bigger, cleaner, and of course, they have more stuff. But what pleased me with this shopping experience was the faux red roses I've found. I saw a vase that had two pink gerber daisies the front entrance, but it didn't really call out to me. I also saw a vase of faux six long-stemmed red roses, but for $40.00, it didn't looked that good. Finally, I happened to wander across the furniture section, and there it was - my red faux roses! Not only was it perfect, but also, I was looking for a piece to put on my desk at work that won't die over a weekend when I'm not there to water it. Honestly, when I saw my roses, it felt like that Pier One commercial, where the objects spoke to the women, lol, and yes, my roses spoke to me! After I bought it, I've stopped by Michaels, and jeweled up my roses, and I love the comments that my coworkers are giving me, yay! Very pleased with my purchase, and looking forward to another shopping adventure when I'm in town :) read more

Marshalls - Love my faux red roses, but felt the need to jewel it up! - Department Stores Near Me - Montrose, California

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Came here a few days ago and the cashier was the absolute nicest. She didn't have a name tag, but please keep up the good work. Store was very clean compared to other Marshall's that I've been too. read more

Just so you know, this Marshall's has A LOT of shoes. 1/3 of the store is filled with shoes. Which is nice for a girl like me. Also, I like the way the checkout is set up...much easier than any Ross. I've decided that I do not like Ross. Always too long a line and not enough checkers. I bought a brownie pan, dish towels, and a notebook. I'm going back for shoes though. For sure. read more

I LOVEEEE this Marshalls! They just remodeled it so the interior looks much much better now! I always end up buying at least two pairs of shoes when I come here because their shoe selection is amazing! I like the selection because it is not outdated or last season....they usually carry shoes that are currently in style at a discounted price. You can find all brands here (carlos santana, betsey johnson, chinese laundry, steve madden, converse etc etc). It does tend to get a little busy after 5pm and on the weekends, so I suggest shopping earlier on in the day! Also, for some reason the Yelp Ap on the iphone doesn't pick this location up. PLEASE FIX! read more

Marshalls - Every fitting room should be designed like this - Department Stores Near Me - Montrose, California

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Very good experience in this location staff very kind and friendly I always have hard time to find my style .here is the place full new style wry organized I really like employed here they are truly helpful Specially Clarice .she helps me to find everything I need in short time and very knowledgeable about style and sizes.i will definitely recommend everybody this store and thank you . read more

I like the store but I am very disappointed in the customer service today ! I went real quick to pick out a picture frame and I also thought "they probably don't sell Extension cords but it doesn't hurt to ask" i saw a worker come next to me and it looked like she was doing Go Backs. So I said "excuse me " .. and she made a face of "what the hell leave me alone " she looked soooo mad that I was going to ask a question ! I literally wanted to just say .. wow never mind ..... but i continued to ask "hmm do u guys sell extension cords by any chance" and she said "no we don't sell them ! I said okay thanks ! Walked away .. simple answer .. That really upset me , I've worked in customer service / department stores / Best Buy during holiday seasons and I know it's overwhelming but that's 100 percent uncalled for .. it just made me feel like wow ur so lazy to work and u don't care about this store at all .. people like that shouldn't be working at a department store if they can't handle a question being asked .. I just hate writing this because it's not fair to the good workers at Marshall's because I know there is amazing customer service people there that make u feel like u want to keep coming back and that girl who I asked the question to made me not want to come back at all . Oh and then I get to the front of the line and the line is pretty long "again holiday season" and the guy who was at the register instead of calling next was literally standing with his arms crossed listening to another workers conversation it was like he was in lala land I was like wth is going on in here today lol anyway I hope they just get it together ! :) read more

If you want something and want to pay for it and come back to pick it up the following day it's impossible according to one of the managers.

Today I visited this store, with wash& care instruction issues. On 7/1/2017 around 3pm, I let cashier #1 know that I needed to speak to a manager because my 3 week old pants didn't hold up after one wash (mind you I would have come a week earlier, had I had a break from work and my father being hospitalized). I followed the instructions for a Hudson $69.99 jean and a Joe's jean $49.99 for items bought from this location on 6/9/2017. I have been working in the fashion industry for over a decade (I know how to care for clothing) and figured since most of the companies I have worked for, gladly work with customers with wash defects, I personally have been a manager at a high end stores and have had to accommodate my clients, thought I'd get some help. Not. So the original cashier asked another cashier about issuing a discount, help with the product or a return or something, instead of a manager, that second cashier proceeded to ask the manager at the other end of the cashpoint, whom did not bother to look at the clothing and said no to offering any sort of help with defective product. I then went to speak to the manager and showed her and she just smiled and said she couldn't do anything. I then told her thanks, and I guess I'll have to write a yelp review. In which she replied, "well, if you're going to threaten me then I won't do a return." You make no sense. So, that means there was a possibility of having had a return! Oh and btw I hadn't shopped (and never will) at marshalls for a while. About a year ago I got a part time night job here, because I thought there would be a decent discount, 10% is nothing, and quit immediately the day a manager told me, "you have to keep an eye on Hispanics and blacks because they steal." Shop at Nordstroms and Nordstroms rack way better quality clothing. Non defective! read more

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I came here today not looking for anything but I did find a cool pair of Nike Cortez for a good price. They only had two pairs left but not my size. I asked two associates who were more than friendly and tried to help me out as best as possible but unfortunately they did not have any other pairs in the back. I didn't get my shoes but I was extremely satisfied with the service. Also, this store has some really good stuff compared to other Marshall's. read more

The staff at this particular location is great. They always have a greeter at the entrance and exit who is always super nice when I shop. They have a big open layout and lots of merchandise. I love this Marshalls! read more

I stopped in today, Sunday, June 9th, because I had a fashion emergency! lol I was on my way to the LA Opera and I needed to pick up a shawl. I'm from out of town so I wasn't familiar with this store. Although it was very neat, clean and organized I didn't have time to look around. I went straight to the dressing room attendant and asked her if she could direct me to the shawls. She called over an associate to help me. That's when a young lady named Ashely began to assist me. She asked me what kind I was looking for. I explained my predicament and she helped me search for what I needed until I found something that complimented my dress I was wearing to the Opera. She saved my day! She demonstrated excellent customer service! read more

Quite possibly the worst Marshalls I have ever been to. Came here to return two items (shirts) because my husband didn't end up liking them and one of the shirts had a stain on it. My husband wasn't with me when I purchased the shirts so I just bought them and brought them home. When I came home, he tried them on and noticed that there was a stain on one of the shirts that I hadn't noticed. Any way, it took me a few months to return to the items, well, because of life. When I went into the store I took my receipt with me, I knew I wasn't going to be able to get a refund, but I thought I could just get store credit. Upon arrival to the cashier, the manager Lilian inspected my items and said "these look like they've been worn" in a rude and condescending tone. I let her know that they'd been only been put on once when my husband was trying them on but that was it and the tags and everything were still on it. Mind you, I don't like going into Marshalls unless I have to. She was able to give me store credit on one of the shirts, but the shirt with the stain on it she wasn't able to give me store credit. She rudely argued with me, raised her voice at me in front of other customers to tell me that this shirt had been worn and there's a stain on it and Marshalls would never sell an item with a stain on it. So you mean a disheveled store like this one, who has broken and out of place items everywhere can't have a single shirt with a stain on it? Give me a break. I let her know that I didn't see the stain until I got home and assured her it had never been worn out in a calm demeanor - what manager raises their voice to customers? She responds and tells me that I should've noticed the stain when I purchased the shirt and that this wasn't her problem. What happened to customer service? Never in my life have I ever dealt with such a rude, hateful and disrespectful person, who's supposed to be a manager at a retail store nonetheless. Lilian, you shouldn't be working with people, period. If you can't handle being a nice human being, especially working as a manager and listening to your customers, what are you doing working there? Marshalls, you're terrible at hiring the correct people for the job. Won't be surprised when the entire store goes under. read more

I hate shopping...for girly stuff. I only enjoy shopping in person for items that involve my car, my snowboard and food. Anything else, I wish I were rich enough to hire my own personal shopper. I am about to go on a trip that involves nice restaurants & wine and blah blah blah...thought I had enough "right" clothes for this trip. Apparently not. I checked on Yelp! and one of the restaurants has all these things called Michelin Stars attached to it and Yelpers marked it as "FORMAL (JACKET REQUIRED)" in the info section. I screamed silently at work & rapidly thought in my head, "What the heck do I have in my closet that would be considered formal wear?" I mean come on, no one dresses up much nowadays. Prom was so many decade(s) ago. Weddings, I can get away with a nice summer dress or slacks & cute top. Baptisms, I can even get away with a simple skirt & top. Dinner in LA, cute dress. FORMAL? What the heck does that even mean nowadays? So I thought I was going to have to spend an arm and a leg & 1/2 of my butt to boot. But then my coworker with 3 kids said, "Girl, you are so behind in the times. No one buys the expensive outfits at the major department stores anymore. You go to Marshalls". I've heard of Marshalls. I've even driven past a few in my lifetime. I've never stepped foot inside of one. I wasn't even sure what they had there - automotive parts? Pets? Hookers? So I used my trusty Yelp! app to locate the closest one which is this location in Montrose and swung by on a Friday afternoon after work. WOW! This is like a label whore shoppaholic's dream! And every woman can find a size here. Seriously. I accidentally picked up some dresses that were for "Petite" and dress sizes ranged from 2 to infinity. So I went through 3 rack sides & pulled out 12 dresses. The lady at the dressing room only let me take in 10 and held 2 for me. Unfortunately 2 dresses I liked had defective zippers so that signaled to me to start inspecting hemlines, stitching, etc. All the other dresses were fine, just I didn't seem to fit in them properly for most (too tight on the butt - too loose at the waist - too whatever). Finally left after trying out the total 12 with 3 dresses. Yes THREE DRESSES for $116 (after tax). One was a Calvin Klein, one was a Lauren by Ralph Lauren & the 3rd was some weird unknown brand name that was more casual but I could use elsewhere and it cost under $20. So, of course after this crazy shopping spree of 40 minutes, I left with two outfits that would fit into a "FORMAL" setting and now I just have to figure out when I'll have time to get a pedi. I love Marshalls - you "No automotive/pets/hookers available at this time" store. read more

I have been here twice and absolutely love this place. As of right now there is HUGE clearance of hand bags ladies! Dooney & Burke marked down to $69.99! It was gorgeous. Gorgeous enough that The Beau had decided that a bag should not cost that much. My retort "Cars shouldn't cost a quarter million either. We're even." Because of the steep mark downs in handbags, I mean MSRP $298.00 mark down to $125.99 means I have to find some crazy way to find a second job so that I may come back and own half the stuff in this place. They also carry Abercrombie and Fitch, American Eagle Outfitters, Polo, Juicy Couture, Tommy Hilfiger, Chinese Laundry...The list goes on. Its prime time people! read more

I found the matching larger size pineapple printed basket that I was looking for everywhere here! And I found my current favorite Lucky Brand boyfriend jeans here for $25 (TJMaxx had the lighter shade for $35, boo). So much yay! read more

Ok so my mom kept telling me that she was finding all these "great deals" at Marshall's.. thought I was in a cheesy commercial so after being unlucky at Ross one day, I went down the street to Marshall's to check them out and see what all the fuss was about. I'll never understand why the day you're not trying to shop and happen to stop by somewhere, you end up finding so many cute outfits and shoes! They truly are a step up from Ross! I went to the dressing room twice with a full rack of clothes to try on (10 pieces at a time max)... and let me tell you, their dressing rooms are VERY NICE! I was impressed! They had cute lil racks marked "Definitely" "Maybe" and "Tomorrow" :) helps keep things organized... At the end of my shopping madness I walked out with a pair of sandles, 4 dresses, and 1 romper. I had to control myself a lil.. Two thumbs up! I'll be trying my luck here again soon... very soon... read more

This place is really great. The reason why is because it has good items, good clothings, toys and even furniture. The only reason why I gave 4 stars instead of 5 is because I belive it's time to do some remodeling in here. Otherwise this place is great! read more

What can I say? It's Marshalls. They have a variety of items at a good price. Doesn't matter if it's name brand (Calvin Klein, Michael Kors, Guess, Betsy Johnshon) or not your going to find a reasonable price for it. I have an obsession with their journals and usually have a hard time picking just one. They have a nice kitchen selection and the clothes are stylish and usually pretty good quality. This location is always clean, and the workers are usually prompt. The products are what keep you coming back though. But like stores that are competitive to Marshalls such as Ross etc, if you like something you have to buy it then because chances are if you wait a bit to return their not going to have that specific item. They also started to sell Dolce & Cabana's Light Blue which happens to be a favorite of mine! So you'll definitely be able to find some nice bargains here! read more