My biggest complaint with this location is the incessant, almost comical nonstop announcements 1 hour before the store closes screaming that they are closing and to get your stuff and get out. Literally it's every 3 minutes, and then somehow 10 minutes before closing time, they announce "You need to be in line by now or you're not getting checked out! We are CLOSING! Staff, do a section sweep and clear out ALL customers!!" Lol! And don't worry - they will proceed to follow you around breathing down your neck to make you as uncomfortable as possible until you leave. It's so gross. With all due respect, ma'am, take a Klonopin. It's Ross. You're not turning it into a Neiman Marcus overnight. Relax. In no other industry is that acceptable but for some reason it's the norm here. Jesus. read more

I really wanted to like this Ross because of the size and amount of items on sale, but some of the aisles are so narrow and items are crunched up close that it was hard to navigate! I was able to find good items on sale for my son as they had double racks of boy clothes. But they were very low on any food items, I usually like how Ross has nice coffee options but when I went, the shelves were almost empty. A few times I got stuck in an aisle because we can only go one way especially if someone had a cart. I had to move furniture around to help others move aside and it got to a point no one cared about pushing. I was able to make it downstairs and purchase the items. I used cash and realized due to penny shortage, don't expect change if it's supposed to be in pennies (which I'm fine with). They actually require you to show your receipt before leaving the store so don't forget it! read more

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Terrible location. Messy store, low selection of merch, overly crowded, and NOT enough CASHIERS/STAFF per check out stand. A headache! I normally dig Ross Dress for Less, there are some cool finds at bargain prices. To be clear, I don't dislike the chain, am rating the location. This location unfortunately is awful. read more

Ross Dress for Less - Cute bargain finds, but a very messy store! - Women's Clothing Near Me - Glendale, California

If you want help with jewelry or sunglasses, you have to wait in line as in checking out to get somebody to help. Never mind that they have a button to press for counter help. That's only for decor. Fail. read more

Ross Dress for Less - Display only. - Women's Clothing Near Me - Glendale, California

30 min line to check out. Heater to second floor stinks and no fresh air. You feel suffocated . Gives headache. Get some more cashiers. This experience is horrible. I do not recommend this store. read more

Ross Dress for Less - About 39 min line. Yo check out. Weekday. 11 am. - Women's Clothing Near Me - Glendale, California

I had to wait in a long line that took forever just to look at this Movado watch because I guess that's the only way you can get someone to open the case for you. It is also extremely frustrating when the line is long and they decide to close a lane to check out. The worker also said they do not put anything on a hold that's jewelry, allegedly. I ended up buying it, but I can't say it was an exciting purchase due to the customer service or lack of thereof. It really was a great deal, but there wasn't much that was actually good there. Also, the upstairs is super hidden so make sure you look for the escalator towards the wall. read more

Ross Dress for Less - Movado watch $600 watch for $224! - Women's Clothing Near Me - Glendale, California

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This poor Ross is suffering so badly. I've been coming here for years and everything about this store is suffering. There's clothes literally thrown everywhere, toys laid all over the floor, open packages, food eaten and discarded, you can tell when they get shipment because they don't even try to put things on shelves, they just fill the isles with big items. The one thing I appreciate is that "department sections" don't get changed around, so I know where to go when I'm looking for something. You can tell that a lot of people here are defeated and I get it. I don't think this store can go back to being a clean and organized Ross. I don't know if it's a staffing issue, or a lack of cares issue. Something I'm grateful for is that the cashiers are usually friendly. Oh, and they're checking receipts at the door now, so that started not too long ago. read more

Not bad selection, employees are rude but they are always this way at most Ross locations...

Great store. I always stop by Ross and look for original items such as Levi's, Wrangler, and Lee. The jeans in this store are always high quality. You can also find Carhartt and New Balance items. In general, if you want to wear branded, high-quality clothing, you just need to visit each Ross, walk through the aisles, and hunt for original pieces. Highly recommended. read more

Shopping while Black. Ah the joy of wanting to spend money and being followed by staff. This time while looking at men's sweatshirts on the second floor, two men one tall Armenian, one short Hispanic dude decided to come to the same aisle I was in on either side and pretend to "look" at shirts. Now... neither guy were looking at their right size and the way they walked up on me was seriously obvious especially at 11AM ON A WEEKDAY MORNING in a non-busy story. I think folks need to start posting photos of obvious asset protection folks online. If they wanted to watch it'd have been easier to look afar from another aisle but nope, sloppy work. I left, let them have the aisle came back five minutes later and guess what? Empty aisle. Took the tall one another couple of minutes to find his way back into the aisle to pretend shop but I was finished looking by that time anyways. Just an FYI AP, another shop that did this to me ended up being robbed by a white guy while they were following poc so.... Anyways, store is messy, didn't have anything of quality in it. I was looking for Hokas, dog treats, and few sweatshirts. Glad they didn't have them. Went to TJ Maxx instead and got what I needed. They may have security but at least they're more stealthy about it. read more

This store is so hot its ridiculous and these poor workers are Literally working like its a sweat shop with no air or fans behind the counter. That's inhumane and cruel Treat your employees like they matter. You wouldn't have a store without your employees. Shame on the company. That's at every ross to I've been to too. Fix it even as a customer its ridiculously hot and stuffy in there its not ok. Make the store suitable for employees and customers. Other than that every young employee I've encountered has been nothing but polite. Older employees are very rude. Hire people who actually want to do their job and serve great customer service. It makes the company look bad. read more

This Ross treats their customers like criminals with security checking receipts and being rude. The line at this ross is the longest I've ever seen, don't bother coming here. I'm local and every time I come here I put things back because the line is an hour wait. This Ross is probably not accessible for wheelchair users and is probably a fire hazard, the isles and so tight and there are always things on the floor. Its filthy. No drinks allowed in the store is also an insult to customers. They hate us. read more

Ass a Ross costumer, I have a complaint about the service at the Ross in Glendale Ca., My bag ripped, I politely ask the cashier for a replacement, but she told me I had to pay for it, I told her just replace the torn one, but she refused. If this is relevant to mention , it was cashier num. 2 on march 30 between 2;30-3;00 p.m. I actually feel sorry for the cashier, her behavior reveals just how bitter she is in her job- and perhaps in her personal life as well- and demonstrates her complete lack of manners. read more

Lines Are Long & Only One Cashier That's Just Crazy!!! Cashier taking her time knows there in plus ten people waiting, do better! read more

This Ross Location has great selection. Quality of good is decently pleasant too. Value is great.

Right now I am In the line,and you can see from where the picture is taken,45 min in the line,and just two workers.Really???You know that this store is busy ,especially at night time,get some more cashiers ,you don't want pay ,but you want get...Whoever wants to waste the time ,you can come here.Awful... read more

Ross Dress for Less - Women's Clothing Near Me - Glendale, California

Messy store and long lines!! There were about 15 people a head of me and only 1 cashier. Still found what I was looking for.

It's 2pm they only have two people on the register. It's a ridiculous. It's peak hours and these poor employees are stressing out and having to deal with angry customers. I don't know who to blame, but somebody is to blame, some customers are cutting and I can't blame them they are the smart ones. Beyond ridiculous they have us waiting here for over 20 minutes read more

One star is even more for this store. Only 2 cashiers available on a Sunday morning one of them personally shopping for a returns customer and ignoring the other customers in exchange line. The line is to the roof. Hire more people! read more

Ross Dress for Less - 9:00 am Ross trip is the new norm - Women's Clothing Near Me - Glendale, California

Actually terrible register line management!! They took away "Returns line" and combined into one line absolutely ridiculous! Today's line wrapped around the store and more than 45 mins to RETURN. TERRIBLE! read more

I love it here. Everything well organized very clean.Quality of clothes better than other Ross but only has 1 or 2 cashiers available. Big line to pay all the time no matter what time you go. Customer service sucks. read more

I had an unfortunate encounter with racist customers while shopping here. It was a disappointing and uncomfortable experience, and I want to spread awareness that these situations still happen. This isn't a reflection on the store or its staff, but I hope sharing this will encourage more kindness and respect in public spaces. Besides that, I was happy with the items that I bought! Very good selection of merchandise for women's attire. Be prepared to stand in line for a little bit though, so be patient. read more

Always great prices and, though the selections were limited after Christmas, I was able to find what I was looking for. My rating was for the security guard at the door - he was friendly, kind, and helpful, and the cashier - she was friendly and personable - in a day and age when many workers are unfriendly. read more

Only two self-serve fitting rooms. A VERY long, unnecessary wait. Fitting room closed. Avoid this mess.

I usually have a positive experience when shopping here but today I felt marginalized. First, I am a gender nonconforming person that wears both "mens and women's" clothing. Today I was shopping for clothes upstairs and was told I couldn't enter the fitting room and that I needed to try clothes on downstairs. What the heck? There are no signs upstairs except for the word, fitting room. Way to exclude your customers and make them state to employees how they identify. What a horrible system. Fitting rooms should be gender inclusive. read more

This is by far one of the worst locations I've been to. Everything and I mean everything in every department is extremely unorganized! Yes, agreed, that Ross is usually a hunt for a bargain but the situation at this location is very unacceptable! There is a mess everywhere, a million things on the floor and randomly abandoned merchandise throughout. However, the toy department is abundant but a mission to navigate through. So good luck! The only great thing here is the parking lot! There is covered parking in the shopping center which is easy to find. Convenient! Overall, I'd say stay away from this Ross. Try another location instead. read more

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Such slow service and a mess everywhere. Will not be returning .. what a shame for Glendale

Bathroom seems to always be closed. Have a little to No merchandise. everything is under lock and key. The dressing room seems to be closed even though it's still about 1035 and closing time 11:00. I would not come back to this Ross at all. read more

Worst service in a huge market only two cashier were working barely giving the service, im not blaming because of course they will be tired, I would be tired too if would serve huge brunch with such a team count. read more

I like this Ross because it always has a lot of stuff in stock and it's kept pretty orderly on the racks. Great prices as always especially compared to other rack stores around . I will keep coming back in here tule and time again . read more

The night staff is very rude and unprofessional when you ask a basic question about prices. This place NEEDS customer service training. Will definitely not be back. read more

*BEWARE* Do the mental math of the total cost BEFORE you reach the cashier, AND pay close attention when your items are rung and bagged. I was charged for a shawl that I did not purchase! When I told the store manager, he reviewed the cashier tape (PRIVATELY) and reassured me that it was rung and bagged. I had ZERO shawls in my bag. My whole purchase was for boys. I purposely went to purchase for my nephews. I didn't even walk through the women's department. This place stole my money. I'd give em zero stars and 10 poop emojis (if I could). read more

good store, affordable prices, large selection, you can find everything, but there is no order, toys are lying on the floor, many are broken, open, things are also not in order, it takes a lot of time to find the right thing. read more

Pretty busy on a Friday at 6pm. Was disappointed because I didnt find what I came here for, bath robes. They did not have a single one. The rack was filled with sleepwear and nighties, but no robes. On my way to the cashier I spotted these brushes that I've been eyeing for a while. They cost $12 on their website, and it's selling for $6.99 here! Bought 3 to gift the girls in my family. If I hadnt found the brushes, I wouldve knocked off another star. Ample parking at the lot! read more

Ross Dress for Less - Came here to buy a bath robe, came out with these awesome hair brushes for cheap! - Women's Clothing Near Me - Glendale, California

NEGATIVE - NEGATIVE - NEGATIVE Today again we came to this ross sore and again just 2 cashier was working there, the purchase lane was too long and like recent days we decided leave our items and come out without purchasing them read more

Ross Dress for Less - Women's Clothing Near Me - Glendale, California

Me and family been shopping Ross in la crescenta on foothill blvd for years from the they it was open store is good but management get worse every year they don't put enough employees on registers this is not about holidays it's weekdays weekends any day lines are long and slow , once 2 years ago manager was there we where in line for 15 minutes I told him help ur employees he laughed at me and turned around and walked everyone was shocked . it's a shame we have to go to different stores for same items pay more just not to go to Ross on la crescenta read more

I came to the store for a simple exchange and cashier from the start was very rude and annoyed like if she hates her job. She did not want to accept the exchange because to her the item looked used. When in fact I had purchased it already the way it came, her customer service was horrible and after we spoke to her manager. Maria the employee ignored us, please management teach Maria some manners. She even told us to go to the Ross we originally bought the luggage. All the luggages at ross are not always at their best quality some have dust or stains or dents, however employees don't notices those things when selling the item. Anyways thankfully the manager accepted the exchange so all was resolved but Maria just gave horrible customer service. read more

Bought some planters today. The line was long and out of 8 cashiers, only 1 was open for both returns and purchases. After waiting a long time in line, I did not expect the cashier to be that rushed to the point that she was not helping me bag the planters which are breakable. She was just giving me the plastic bags and even without any paper wrapping for the breakable pots?! The bag even ripped at the bottom since the planter's legs were pointed. The lack of concern from the cashier (even if the product I bought would break was appalling). No concern nor empathy for the customer when the money used for purchasing the product is hard-earned. Very dismaying and not acceptable. Was not able to get the name of the cashier, however, in the receipt it says Assoc: 941404, Reg 1. Hoping that there will be some concern shown for the products purchased by the customer. It is important to have some empathy and customer service skills especially if one is a frontliner. read more

Okey store ok when that's comes to the cashier it's really horrible. First off all I got few things and apparently the price wasn't right. Okey start off with look up the price first before you start throwing in random price and numbers. I can guarantee for the price I paid today wasn't correct what the cashier told me. So I decide to pay the price instead of going up too the second floor again and look for the item again. Customers be aware that cashier throwing in random price on things if that's no price tag. Plus Ross you guys need more people working there and start organizing the store better it's horrible and better cashier will be good not bitter angry lady's who seems to hate their life over there. Question? Why having a person right in the middle by the entrance what for? Use that person for cashier or anything instead. read more

This is one of the most disorganized stores I've ever been in. The clothes tops and bottoms are on 2 different sides of the store, like everything else. The check out line was the worst. It's on the far right of the store and it's one narrow lane with signs clearly posted that both of the aisles are for "returns and exchanges". If that wasn't confusing enough, the returns and exchanges register is directly in front of the check out line. The check out line was so crowded and there was so many people that I was overheating in line and about to faint just waiting to check out. I have to boycott this location. There is no excuse for the disorganization. There's Nordstrom Rack and TJ Maxx in the same shopping center their stores are organized and easy to maneuver through why would anyone waste time shopping in this disorganized unintuitive setup. Also, as other reviewers have mentioned, a lot of the items at this particular location is mislabeled. You really do have to inspect everything for size and defects. read more