I came into the store to exchange an item for another gift because it did not fit my style. Initially, I was being helped by one associate, but they stepped away. Another employee noticed that we needed assistance and stepped in, which I appreciated. When it came time to complete the exchange and payment, Liana began explaining the process. As customers, we asked additional questions to better understand the store's policy. At that point, Liana became visibly frustrated, gave us an attitude, rolled her eyes, and stepped away. She then made comments to another customer in a way that made it obvious she was referring to us, assuming we would not understand or speak up. I want to be clear: treating any customer this way is unacceptable, especially an elderly customer. If an employee does not have the patience to explain policies or answer questions respectfully--without making customers feel uncomfortable or disrespected--then customer service may not be the right position for them. I understand that everyone can have a bad day, but working in customer service requires patience, professionalism, and respect at all times. Answering questions and repeating explanations is part of the job. I hope management reviews this situation and addresses it appropriately with the employee involved. No customer should feel disrespected or talked about while standing at the counter. Thank you for taking the time to read this. read more

Venus Gifts - Home Decor Near Me - Glendale, California

This is a hidden gem in Glendale. I love this store and even forgot about it. Over the years, I have visited this Venus Gift shop and purchased many gifts for me, so many of my friends, family members and former coworkers. No need to look elsewhere. This is a ONE stop store for ALL your needs!! Before I forget, they also have wedding registry. Great selection of items from dinnerware, houseware, glassware, and kitchen needs from appliances to basic coasters. The prices can be from moderate to a bit expensive. Depending what you are buying. They have brands like: Mikasa, Waterford, Lenox, Armani, Versace, DKNY and more.. It's out of my budget, but if you have the money to splurge, then it's your call. The store is nicely organized according to their items. Clean, & the customer service is EXCELLENT by everyone in the store! They will help you find what you are looking for; and if it's a gift, then they will even wrap it for you depending on the wrapping paper that matches your occasion. They have several employees and keep the customers very satisfied by helping them with a pleasant demeanor and smiles. Somewhat moderate size parking lot shared with other businesses. I was there few days ago, and had to buy a gift for one of my friends's birthday which is this coming week. I bought a beautiful vase for flowers and some Tupperware that she has been wanting for a while now. I know for sure that she will love her presents!!:-) Store has been open since 1985 and still going SUPER STRONG!! Thank you management, employees for all that you do for your customers. Keep up the GREAT WORK!! read more

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Venus Gifts is one of the best gift shops ever.Very good customer service. Always nice and amazing gift wrapping.

Thank you Venus Gifts stuf for everything For your special wrapping For your special service read more

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Customer of over a decade turned into your BIGGEST hater. My aunt recently came into your store to exchange merchandise that you sold to me a month ago. The product was purchased in store, gift wrapped by you, and handed to me early November. Good thing I even have a picture of it in the store, on your counter, the day of purchase, with texts messages confirming it. When she came in to exchange it for a different product, NOT ONLY did you insist that the product WASNT brand new, that she was trying to return a USED item, but then you proceeded to humiliate her in the middle of the store claiming the item that you sold to me had water marks and scratches. How DAREEEEE you absolutely lower yourself to such a level. IGNORING THE FACT, THAT THERE WAS NO REASON FOR YOU TO HARRASS HER WHEN THE ITEM WAS BRAND NEW, Its disgraceful that as a culture, we dont have the basic decency to even pull someone aside and talk to them instead of publicly humiliating them when we suspect something. First of all, have BETTER QUALITY CONTROL. Best believe if we had any intention of using the item and seen said "water marks" and "scratches" i would've ALSO brought it back same day. Second of all, its absolutely insane how your staff thinks is appropriate to speak to people in the middle of their store. LET ALONE, a returning customer whos given you YEARSSSSSSS of business. I rather drive an hour away and give my money to the million other stores carrying the same merchandise than ever step foot into your store again. This is will be the last time any of us ever step foot in there and best believe I'll be telling this story to everyone I hear who shops from you. You've tainted the name of your business, all for what? Cause your staff doesn't have the competency to check what they're selling, then they have to lower themselves to ridicule paying customers? And in case you're curious, heres the "used" product pictured on you counter with the date stamped. read more

Venus Gifts - Home Decor Near Me - Glendale, California

I went here for the first time today and had a terrible experience. I will give myself the benefit of the doubt that I was returning a gift that exceeded their return policy date however, they didn't even care enough to understand my situation. The item was packaged incorrectly, which was obviously done on their part so What was inside the box was not even the correct item and didn't match the product but of course they blamed the return policy without considering the fact that the product they sold wasn't even the correct item. I think what I would have wanted was some consideration and care instead of fully concluding that I'm at fault... especially given that a client who enters the door for the first time is highly possible, this experience was my first impression. It also makes me realize how unorganized they may be. If you've purchased from here, have you ever wondered if the person you gifted it to actually received the correct item? How does one mess this up? read more

Venus Gifts - Pepper & pepper lol - Home Decor Near Me - Glendale, California

Venus Gifts is one of my favorite stores! I've bought so many things here and always come back because the staff are truly amazing, especially Liana!! They're friendly, patient, and always help me find the perfect gift. The shop is beautiful, well-organized, and full of unique, high-quality items. I always have a great experience every time I visit! read more

The best gift shop ! I am visiting this store for many years. The best customer service I've ever seen ever, especially Varduhi, Liana , Larisa and others! read more

The best gift shop ever,the staff are the amazing and heplfull. You can find everything whatever you want.It's the best service and clean read more

Venus Gifts - Gift - Home Decor Near Me - Glendale, California

I have been coming to Venus for over 30 years. My mom brought me here in a stroller and now my son joins me shopping at Venus Gifts! I will never change them for any reason because the dedicated employees, professionalism, and items they have are incomparable. Highly highly recommended! Thank me later. read more

Venus Gifts - Michael Aram Butterfly glass tray - Home Decor Near Me - Glendale, California

I highly recommend Venus Gifts! They have a great selection, excellent service, and they wrap gifts beautifully, making every present feel extra special. read more

Venus Gifts - Home Decor Near Me - Glendale, California

Impeccable service, always. The customer service team went above and beyond to ensure all my needs were met promptly and professionally. Thank you! read more

This store is the best if you're looking for a beautiful gift. The staff is super helpful. Nothing compares with the packaging they do

The best store ever. Very nice staff and professional service. I enjoy shopping from them and can always find amazing gifts. Thank you for the service and professionalism.​ read more

Venus Gifts - Home Decor Near Me - Glendale, California

I stopped by Venus Gifts in Glendale to find a present, and I was instantly charmed by how lovely the shop is. The atmosphere feels warm and inviting, filled with so many beautiful and thoughtfully chosen items from elegant home décor to unique little treasures that make perfect gifts. You can tell everything is selected with care and style. The staff were so kind and helpful, making the whole experience easy and enjoyable. I went in to buy a gift and ended up wanting to buy a few things for myself too! Definitely a gem of a store, I'll be coming back soon. read more

I just can't find the words to say why I had a damaged product. I brought it to this store. I said I didn't buy it from them. The manager of this store took my broken product and gave me a new one. I'm surprised. What was that person's ? The price of that product was 140 dollars. Thank you. again thank you . read more

I love Venus Gift. I've been shopping here for many years, and the experience has always been outstanding. The service is consistently excellent, the selection is wide and thoughtfully curated, and the gift wrapping is always done with elegance. Their exchange policy is also incredibly customer-friendly, which makes gift-giving stress-free and enjoyable. Highly recommended! read more

Venus Gift is the only Armenian owned business that I am satisfied every single time I go. Very professional and extremely nice employees. I would like to specify Leana, even though whoever helped me so far they were always super nice and knowledgeable but I really want to mention Leana. She helped me twice with item exchange and both times I had a little issue but she nicely and respectfully did the exchange for me and I got the same amount of another item. I shared my 100% honest opinion and the experience I have had. Thank you Venus Gift team for running such an incredible and professional business. read more

GREAT PLACE TO BUY A RICE COOKER =============================== If you want to make your own basmati rice with a crispy tadiq crust go here to buy one. This is the confusing part so pay attention. Venus gifts has two separate stores right next to each other. The one on the corner of Lomita and Glendale Avenue is for fancy gifts. Walk to the next door on the south side. There is big red awning and I included a photo. This shop has all the cooking supplies. They sell tea pots, tea cups, pots, pans, cutlery and meat grinders as well. We have purchased two meat grinders here as my husband makes his own lamb kabobs. We dropped it off for a friend who was looking for the right one to make the best rice. read more

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Venus gifts has always been my go to place. The selection is beyond any other and the customer service is impeccable. Customers are treated like family, feels like you're walking into your own Ojax. -Marine read more

Venus Gifts in Glendale is amazing! The customer service is top-notch--everyone is so friendly and helpful. They really go out of their way to make sure you find the perfect gift. The selection of products is incredible! Everything is high-quality, unique, and beautifully made. I found the perfect gift for a friend and even treated myself to something special.If you're looking for a gift shop with great service and beautiful items, this is the place to go. I'll definitely be coming back! read more

Beautiful and unique gift options. Vartuhi, one of the store staff, does a beautiful job of carefully and tastefully wrapping the gifts making them look presentable and gorgeous. read more

I love visiting Venus Gifts Such a nice stuff.Thank you being so nice with all your customers Good service

I love visiting Venus Gifts; the selection is wide, and the value is affordable. The staff provides excellent customer service.

I have been shopping at Venus gifts since 1999. They always have the best selection, the best quality products and the best customer service. Whether you are shopping for a gift or for yourself you will find great things here. Many designer items are sold here. From Michael Aram to Jonathan Adler and many many more. Beautiful Gift wrapping is offered for free. Stop by and check them out. read more

Venus Gifts - Jonathan Adler collection available here. - Home Decor Near Me - Glendale, California

Great options, amazing customer service. It was my first time here and they had so many options! Definitely recommend

I constantly buy gifts for my home only here the attitude of the working team simply lifts my mood for the whole day. They offer, share opinions, which is very important and pleasant for me personally. They appreciate every minute with each choiceThank you so much for such work read more

I love shopping in venues gift shop. When I go Venuse gift shop I feel like I'm in a museum. The Customer Cervice is awesome. Thank you to Larisa and Liana . They are so helpful and friendly. I love their customer service. read more

An amazing customer service. Very friendly and kind. They have huge selection of gifts for everyone at different prices. I highly recommend to check this place. read more

Venus gifts in Glendale is wonderful! The selection is wide and the customer services is amazing. I always leave Venus gifts with a smile on my face and gift for my family. read more

Every time I am in need of a gift, my first thought is Venus Gifts. I love their products, especially Michael Aram, and the staff is very accommodating. I have been a happy and returning customer for years and I highly recommend this shop to everyone as well, you will not be disappointed. Thank you Venus! read more

They have excellent customer service and are very helpful and able to answer any and all questions. The store is Immaculate, very spacious and bright and Beautifully designed. They have the top brand names and a wide selection of products & designers to choose from. If you are looking for a bargain, then this is the place to be. They have the best value for your money. They never disappoint and I'm very happy to have found them. read more

I've been coming here for years! The ladies are so nice and helpful and never pushy or with a better than thou attitude. The selection they carry is extensive and beautifully displayed. read more

Want to say very big THANK YOU to the staff, for nice welcoming and servicing, Nice store and lots of new brands , nice prices and LOVE THE DISCOUNT part. RECOMMEND AND 100% will be back Thanks one more time GOOD LUCK GUYS read more

The Best Store with the most beautiful stuff. thank you for the best costumer service

Fabulous service each and every time! They always have what I'm looking for & have extremely attentive and friendly staff! My go to for all things home for myself and for gifts! Can't recommend this place enough! Thank you Venus Gifts for making my life easier :) Oh and let's not forget they gift wrap the gifts for you!! read more

Venus Gifts - Perfectly gift wrapped every time - Home Decor Near Me - Glendale, California

First time shopping here. I had a little misunderstanding and wasn't sure if it was my error or the store's error. They were very kind and accommodating in resolving the issue and ensured customer satisfaction. I will definitely be back. Great variety for all price points and exceptional customer service! read more

I went today to exchange some Michael Aram gifts. I'm not a big fan of Mom and Pops houseware gift stores, but I left this place amazed and happy. Customer service was above and beyond. I came back to this store 2 times on the same day within 3 hours (lol) because I couldn't make my mind up! However, the sales people greeted me with smiles and asked how they could help, again I apologized for coming back but the reassured me that it's all good! They said they wanted me to be happy. Thank you for a great and easy experience! read more

Hospitality is making your guests feel at home. Let's be honest, there's no place like home. These welcoming professionals make their guests feel like they are home by giving everyone a personalized attention and service. There's no place I would rather shop for my house or my friends other than Venus gifts.Thank you just for being there Best regards from LiLiT. read more

The best store for shopping, specially Michael Aram. They have a great customer service, and I'm so happy that I drove all the way from Orange County to Glendale to shop from them. I will definitely return to their store. read more