There was a very extremely rude man in the women's sunglasses department by the name of Georgette around 50+ years.. with medium half grey hair and half medium blond hair and long acrylic purple chrome nails., and lot of rings on .. He was sooooo rude and didn't want to help me, and I heard him make a racial remark on Armenians. Others have had the same experience too. He shouldn't work there with his rude racist attitude. read more

Anna at Ex Nihlo is amazing and she will take care of you ! I already have a few scents but when I smelled the hedonist extrait I couldn't stop thinking about it . Since my sample was getting low I said let me just buy the bottle because I love it so much ! Anna was so nice to deal with over the holiday season with the order, it's a pleasure having her assistance to place the order, thank you so much Miss Anna! read more

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Horrible Service!!! I ordered a pair of shoes for my wife, first order came in and they were used. The box had the receipt of the original purchase still in the box (see attached picture), they were returned in Atlanta GA and resend to California for resale. The shoes were extremely dirty and beat up. We went back to the store to refunded them and they reordered them for us, second pair arrived... worse than the first pair!!! These were also used and worn, the inside of the shoe was dirty and the bottom had some wear and tear. I called customer service to file a complaint and they reordered but promised that these would come straight from the warehouse and would be NEW, we shall see! They did tell me I had to go back to the store to refunded the second pair, waste of time and gas. What is going on with Bloomingdales??? This is not the first time I experience this issue, I hate having to order from Bloomingdales because it's always a risk that you will receive returned or floor sample merchandise. Definitely not worth the money and time wasted. read more

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I visited bloomingdale's last week for a last minute gift and Georgette in sunglasses was extremely helpful with selecting a pair of Prada shades. They were very fashionable and fun with excellent taste. I am happy to report that my friend loved their gift! read more

I purchased a "Simple Human Sensor Mirror" at the end of November, 2025. The order was placed at the Bloomingdale's store and delivered to my home address at the beginning of December 2025. The mirror started malfunctioning some 2 months later. Bloomingdale's customer service refused a refund or exchange of the product because their return policy for return is 30 days. So, Bloomingdale's is selling electronics but does not guarantee the quality? Next time I go to Walmart. Their return policy is 90 days. read more

Bloomingdales deactivates all credits and gift cards after 6 months. When a customer tries to use one of these payment methods, the salesperson tells them the card has no funds on it and the customer assumes thet used it and they throw it away. The salesperson never tells the customer the card has been deactivated. They intentionally do this so the customer throws it away and Bloomingdales keeps the money as pure profit. I can assure you that Bloomingdales makes most of it's profits from this scam. read more

A Very bad store . And the staff are worst. I buy one shirt and cut the tag at home after two hours I want return it and they refuse to do that because I have cut tag ... I spend their about hour to return it very weird and rude behavior from stuff there. read more

We came to Bloomingdale's because of my 17yr olds exhaustive search for "the perfect" prom dress. We (seemingly) visited every mall and boutique (in Ventura county) and decided to try something different. My daughter did find a dress "that would work" in a boutique in this mall but to be through we decided to go to Bloomingdale's. I knew right away experience was going to be different as she immediately picked out over 5 dresses to try in her size and in style she liked. Much different than our experiences at other department stores and boutiques. Finally, she found the perfect dress and it was on sale! While it was expensive the "damage " could have been worse, lol. So in-terms of inventory/selection/size/style Bloomingdale's gets the highest rating possible...next time we'll start here! My biggest complaint about this location is the poor and seemingly indifferent service. I asked an attendent for access to a dressing room and while she said, "I'll be there" she never came back to us. We stood around until some other attendant asked "do you need a fitting room?"...my wife, my daughter and me all holding dresses. Lastly, after we purchased the dress...and got home. My daughter discovered the security ink pod was still attached to the dress. Had to drive back from Ventura county to Glendale to have the security thing removed. I blame myself for not double checking but still isn't the removal of this thing part of the check out process ? If you can forgive bad service or at least be prepared for it...Bloomingdale's has an awesome inventory (for prom dresses for sure). read more

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These ladies were very helpful to show my daughter the handbags she wanted to try on. They don't have the color she wanted on display but the team member check in stock for us and found the bag she wanted. They were efficient with our time, courteous and kind. She loves her new bag! I do too! read more

Bloomingdale's - Haleigh's handbag - Department Stores Near Me - Glendale, California

"bHelpful" counter needs to be renamed to "LEAST helpful". Ordered a pair of shoes online to be picked up in the Burbank location. - Young male associate extended almost no help for the order. - Thankfully I asked that the mailing box it was shipped in be open to see if my order was correct. - IT WAS NOT - associate - without looking up - asked if I wanted to return the shoes that were the wrong size. Of course I did! - he then proceeds to go about looking on the computer system. I think he is helping to rectify Bloomingdale's mistake. NOPE! He had ZERO INTENTION to help correct the error. The whole time he was simply trying to print a return receipt. - I was then asked by this associate to use my phone to take a picture of the printed return receipt because he could not print me one. - I was then handed a list of numbers so I could call different Bloomingdale's to see if they had my correct size. ZERO CUSTOMER SERVICE - it has been 7 days since this visit and I finally got an email saying they received my return and will be issuing a refund. 7 days with no refund even though they had the shoes. But there's no actual refund yet because they're still "processing" the return Terrible customer service!! read more

I really like Bloomingdale's. Love their clothing and shoe collection as well the hand bags department and jewelry department. Great quality also. And most important I've always received superb service here. read more

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I purchased two bottles of Bond 9 perfumes, one ended up being defective and the fragrance leaked. I attempted to get a replacement but was greeted by a woman named Sharon who told me that I was passed the 90 day return window and that this is "normal wear and tear on the item". Since when did a 600 dollar bottle of perfume experience wear and tear after 10 percent use? Between her attitude and overall lack of customer service, I would not recommend purchasing a paper clip from this store. read more

Employees with attitude, men's cologne counter, wouldn't give me a sample, didn't even try! the employees here couldn't get a job at Marshall's or target or any other low tier store! Go to Nordstroms! read more

Terrible service. I purchased an overcoat here a week and a half ago. Initially I had a good experience, I went in to look and try them on and then looked at other stores in the mall before deciding and ordering it online for pickup. When I got the coat home, I immediately noticed that it appeared to be either a return or display item; it appeared worn, the extra button was missing from the pouch, and none of the pockets/vents were stitched. I love the coat though, so I decided to exchange it for exactly the same item. I had a work trip last week so today was the first day I was free to bring it back. I brought it in at 3:30pm today, with the tags, receipt, and bag I received with it, and spoke with the floor manager on duty for the men's department. She basically told me I'm lying and it's impossible that I received it in that condition because they "know their inventory and wouldn't send it out like that." Ok, so why am I trying to exchange it? I don't even want a refund, I just want a coat in acceptable condition, but apparently I'm forced to take responsibility for their mistakes. I'll be talking to corporate and issuing a charge back if they can't fix this. I used to work in service (including processing returns) for over a decade so I try to be exceedingly nice to staff, but I've never had such a bad experience as today. I recently got a new job that requires me to dress in business professional/casual a lot more, and I will definitely be purchasing my suits and other clothing from Nordstrom, Saks, and elsewhere because this is absolutely ridiculous. read more

my favorite store! always can find something unique! great customer service!!! convenient locations! read more

This place is literally the most unwelcoming place in Glendale. When we walked in we were welcomed by a really nice security, but most of the staff at the cosmetics counters look at you like your a bum walking in from skid row. I couldn't believe the faces they were giving me and my family. I was afraid to even touch anything. I never felt so low in the Glendale galleria in my life. They judge people a little too harsh and that's wrong. They don't know peoples account balances and shouldn't assume anything. I'd rather shop at Macy's or anywhere else but there. read more

Not my favorite bloomingdale's, it's very small and a bit too label conscious. but I was having repair work done on my car and it was nearby. The store was immaculate and looked stunning. I shopped for about 20 minutes, paying attention to the clearance racks with an extra % discount. There was one associate in Men's Fragrances who did not acknowledge me and a group of three associates/ managers in Men's Clothing trading store gossip. I came back an hour(11 am) later and looked thru the sake racks again. This location does not carry Polo Ralph Lauren, but it usually a small amount or returned merchandise. I found a pair of overalls ( very rare) and a button front shirt. Now the challenge of buying. I went up to two manager looking people, and the woman looked at me as if offended for being mistaken for a sales person. I think all bloomies staff should be trained to use a cash register, Luckily, Mickey rang uo my sale and she was quick and efficient. Upon my request, she allowed me to take Best Holiday Ever catalog with me. Another manager type informed me id received $25 from my LoyalList account that I could use the following day. I left very satisfied and would recommend Mickey to other shoppers. read more

I have been a loyal customer for years. The online customer service used to be excellent, now what happened to it? I just encountered most unprofessional, rude and humiliating customer service ever. Wouldn't expect this from Bloomingdale's ? It appears 2 be 2 people operation, Juan and Akish, any number you call - you end up with them openly insulting you. This is unbelievable. read more

Came back again because I needed to return a pair of (unworn) shoes. The person shouted at me and told me she can't take it back because I already wore them out. I tried them on one time at my home , found out it wasn't the right size but never wore them old. The bottom of the shoes were already slightly stained when I bought them because one was a floor model. This was a terrifying experience for me. I was asked to take it to a different department and the associate had no issues with the shoes and processed the return for me without making accusations and shouting at me. Beware of this store! I would only come back if I absolutely must because I don't want to get shouted at anymore !!! read more

The store itself is great and I love the brands they carry. This review is about the sales associates in the women's section. I'm not sure what they think of themselves. They have zero sense of customer service, have a snobbish attitude, and act like they own the store. read more

Love Bloomingdale's at Valley Fair San Jose. Great service with amazing options from evening wear to a simple get away. Bloomingdale's will always be my first choice read more

I think the Sherman Oaks Bloomingdales and the Bloomingdales in South Coast Plaza are way better than this one. The service was good but the layout is very weird. I did get a price adjustment on something I ordered online which was nice. They always ask you if it was purchased within 7 days. I always just let them know that that policy is only for clothing purchased in the store. I did receive the item within 7 days though:). At some of the Bloomingdales they will be really stuck up but the service here was spectacular to the previous time that I got a price adjustment. read more

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MARGARITA at the Glendale location in the perfumes section is so kind and sweet. She always gives honest feedback, is very knowledgeable about every single perfume on the floor, and is the only person I trust for all my perfume needs. Thank you read more

Terrible service: retail associates would prefer to flirt and discuss the merits of sharing a bank account with their partners. Horrendous selection: I popped in for a black silk tie, and there wasn't one in the entire building. What?! Is there a global supply shortage of black silk? What a joke! Value: negative. Wasted my time. These department store are going under fast. Good riddance. read more

Somehow Bloomies Glendale customer service has gotten worst. It's the reason why I prefer shopping at SCP Bloomies. This location lacks reason. Returns have been so awful. I came to return an online order that was used upon delivery. I had the receipt and returned it 1 day after receiving it. Per Bloomies policy, they can't refund the item in store. They must send it to the warehouse and the warehouse will refund it to me. 8 business days later, refund still pending. What's the point of driving to the store to return an item, when you were going to print a return label for me to return to the warehouse. Common sense, I could've done at the convenience of a UPS down the street from me rather than driving in store for you to do what I could've done. Apparently that's store policy! bloomies has lost their touch with customer service convenience. Won't be shopping here anymore. read more

So I came here yesterday to get a new LV card holder , my fiancé bought me one last may for my birthday and the keychain part broke off so I been meaning to go get a new one , I heard something that they would swap it out for a new one but honestly I never believed In that though so yesterday I went asked for my same card holder which they had in stock so I told them I wanted that one plus 2 others that I ended up getting & I went forward with telling them what happened to mine so she looked in the system to see when my fiancé bought it etc which it showed so she called her manager in charge and told him the situation and they literally said don't worry we are going to swap it out and give you a brand new one ! Which I was so happy with like I went in knowing I was goin to buy one but they came thru clutched and honored what they say they'd do for damaged products ! It made my day I ended up buying myself another one they had in stock plus one for my fiancé ! Overall I was happy with the service I received here thank you guys again at Louis Vuitton! After I went next door to Gucci and as well added another 2 more coin pouches to our list they took care of me well also overall yesterdays trip was a success thanks for all the help . read more

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The sales associates in the shoe department are very rude and condescending. Not sure if I feel comfortable shopping here, seems like they only care about making a sale and not how they treat their customers! Gross read more

Curbside pickup was extremely easy, I placed my order online and within an hour I received a text that my order was ready for pickup. Given the congestion in Glendale I thought it would be a tough pickup ordeal but there was a very convenient designated curbside-pickup area right in front of the store on the corner of Brand and Broadway. I pulled up, called the number and the attendant brought my package right out. I asked her if she could get me a gift box and she was nice enough to make sure to find a large box for my purchase. I was very pleased because I couldn't find this particular MCM backpack anywhere else, not even at the MCM boutique, so finding it here and ease of pickup made it a very pleasant experience. 10/10 will shop again! read more

Bloomingdale's - Curbside pickup - Department Stores Near Me - Glendale, California

My friends and family have been coming to the Glendale Galleria for years and absolutely love Bloomingdales. Excellent selection of designer, contemporary, and classic brands, while offering consistent customer service year after year. Shout out to their LV and Saint Laurent boutiques! I've only had excellent experiences at both and love that my purchases count toward Bloomingdales points. read more

Came in for last minute Father's Day gift. Spencer was very helpful, I was running around trying to figure out a perfect gift. Spencer had given me options and I was in n out quickly. He even packaged up what I had gotten. Will be back to this location, because of the customer service I had received today! read more

I come here all the time if you don't like the prices you're not gonna like the place. But we're talking about environment. I definitely recommend super nice aesthetically pleasing. I'm never shy to walk up to anybody at start conversation for help. People are more than willing to help you the right section. I basically come here to come to Louis Vuitton and annoy the workers.! lol Selection is not as good as the one in Beverly Hills but I'd still recommend read more

One of my go to stores in the Glendale gallleria. Always stocked with the most recent fashion name brands including LV etc for the premium brand collectors. Very professional and friendly service that most Dept stores lack nowadays. It's like a flashback. Plenty of parking in the galleria and Americana. Great to Peruse and shop here to see what's in style. read more

Bloomingdale's - Department Stores Near Me - Glendale, California

First of all, to the Gucci employee who tried to embarrass my mom and say her shoes are fake. Refer to the picture posted. You snob. Every DAMN time my mom and I walk into this store we get followed by vultures who assume we aren't going to buy anything or that we may steal. The other day I went shopping with my mom, I had my toddler with me. My mom went into Gucci alone just to check if the bag she's been eyeing was still there and a sales associate had the audacity to try to embarrass my mom and say her shoes don't exist. I was in another part of the store tending to my daughter but all I see is my mom walking back to me clearly uncomfortable and upset but she didn't tell me until we got into the car. I wish she got her name. That's inexcusable and unacceptable. We aren't rich but we work hard so we can buy something to treat ourselves. read more

Bloomingdale's - To the sales associate at Gucci who tried to shame my mom she bought these in 2019. - Department Stores Near Me - Glendale, California

Thank you to Jason at the Glendale location who was very helpful in helping me pick out suits!

The only person you need to go see is Nanar and her crew. The rest of the ladies by Theory, Maje, Ramy Brook. You get the point... THEY need to be more welcoming rather than snotty. I happen to be there few weeks ago, I had bunch of clothes in my hands. Passed by them and they were too busy chit chatting. I saw Nanar and she right away took clothes off my hands and got me personalized fitting room. That's what I'm talking about. read more

I don't understand that a huge 100 year old company can't pick up the fn phone at the Glendale store. They don't have phone ? They don't have live people to pick up the f n phone ?? What y f is there problem??? I don't need apologies don't want apologies.. I need you to pick up the darn phone. I left a package at the store and they couldn't pick up. Really !! This took place at the mens department read more

Interesting how the employees are more pretentious than the customers. It's truly a poor reflection of their management who are unable to hire friendly staff members. I came here with my mom a few days ago and the lady at the women's perfume counter had a rude tone and demeanor towards my mother. My mom asked her twice if she placed a gift receipt in her order and she condescendingly replied yes. After we got home and checked the bag we noticed there was no gift receipt. Kindness and respect go a long way in my book especially at a store that touts itself as "high end" and desires to bring an elevated sense of customer satisfaction. I rather take my business elsewhere. read more

I ordered a sweater from the Sherman oaks store not available, but shipped from the Glendale store. Upon receipt I was annoyed at the fact that the security tag was still attached to the garment. My suggestion to the sales person whose only job was to select and fulfill my order to pay more attention to detail, as this major oversight becomes my inconvenience and a reflection of the sales staff at the Glendale store. read more

Bloomingdale's - Department Stores Near Me - Glendale, California

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I have been to Bloomingdales in New York and comparing this store in Glendale to New York is a major, earth-shattering POSITIVE experience. This store rivals Bergdorf Goodman in New York. All of their merchandise is HIGH END and the service is OUTSTANDING. The selections are from around the world, London, Spain, Italy, et cetera. If you wnat quality and are not intimidated by the price tag, this store takes the ticket 100000%. I will most definitely return. They get the highest marks possible. read more

Super disappointed!! This location is awful. The clothing manager is super super rude. I was trying to change a damaged dress which wasn't my fault I didn't even have chance to wear the dress. She blamed me saying I wore it multiple times which I didn't. I told her that I only wore the dress to show my husband and I didn't argue with her but she doesn't deserve to work there. Worst customer service. She was super rude by her comments but again I didn't want to continue to argue with this uneducated girl. Now I have a dress for which I paid $750 to sit in my closet or it will end up in the trash. Will never shop from this location. Very bad customer service!!!!!! read more