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    Macy's

    2.5 (372 reviews)
    Closed 10:00 am - 9:00 pm
    Updated 2 weeks ago

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    Reviews With Photos

    Men's shoe dept. looking good June 2024
    Rebecca D.

    Macy's Glendale is finally upping their game. The store has been super disorganized for many years, but now things are being updated. Jim, the cashier who helped me return a swimsuit, told me that this is one of the top selling Macy's in the country and therefore the upgrade. Departments are better organized, although it seems there is a little more work to do. Also, there's a Starbucks on the 2nd floor with a few tables. Also - if you want to make a return - make sure to bring your paper receipt.

    Gift cards
    Peter X.

    My wife and I stopped by here to pick up her online order of a dress. We been to Glendale mall a bunch of time but never visited this Macy store until now. The order pickup area is on the second floor. We thought it was on the first floor until we asked a worker. The jewelry and etc are on the first floor. The line to pick up your online order wasn't too bad. It was a quick and easy process for us. There a Starbucks inside this Macy on the second floor across from the customer service or online pickup area.

    Men's section
    J. C.

    Third World Store! I recently went to Macy's at the Glendale Galleria. It had been a while since I actually physically visited this store. I recall being an inviting place and with plenty of assistance. It was sad to witness how low this store has gone down. See the photos. Clothes left everywhere and no one to assist you. When I wanted to get a pair of shoes for my wife, I had to put up with a nerdy looking latino shoe assistant with a major attitude. He made it obvious that he hated his job and made you feel that he was doing you a favor by doing his job. This reflects the low expectations set by the store manager. Note to Corporate - you should go for yourself to see this. Later, my wife and I went to the Macy's in Sherman Oaks. What a difference! Inviting and more assistance. I do not plan to go to the Glendale store ever again.

    The receipt proved Manager Nairy of Macys Glendale charged me of Lipliner that we thought free, the lipliner and lipstick of Dior.
    Be R.

    There are some ok working people there like people that work in Lancome who os smiling and Chanel old woman. Yesterday I thought and me and my husband clearly heard the manager named Nairy that the lipliner is free because I am asking them what they will give me I will get 2 lipstick wherein Dior Delamo saleslady /manager was so generous.i was rushing cause party I will attend will start already. She gave me freebies like small Le Serum and Cream. When I checked the receipt I got charge for lipliner wherein it's very clear she mentioned free bow when I called she said not I did not mention about lipliner because I don't use lipliner. I don't like her attitude on phone when I spoke to her , she denied she said it's free . So to cut story short I will return the other lipstick I bought from her and the supposed free lipliner. I will never purchased from them I will just purchase in Nordstrom where they always treat their customers good and gave out lot of freebies. Manager Nairy of Dior Macys Glendale, why?

    Finding help is....a hike?

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    13 days ago

    Phenomenal service from salesmen VEE. Knowledgeable and super friendly. Highly recommend

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    8 months ago

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    2 months ago

    Great, efficient customer service, Riza helped me a lot making a choice to a good watch

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    8 months ago

    I went to buy a pair of shoes and was helped by Martha. Thank you so much for your great service, it really makes a difference!

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    4 years ago

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    11 months ago

    Customer service is awful! No one genuinely asks if you are looking for anything in particular. Would not recommend going to this location!

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    4 years ago

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    Page 1 of 10

    Ask the Community - Macy's

    Review Highlights - Macy's

    I had an issue with a receipt not showing up on my account and he helped me through that issue with patience and kindness.

    Mentioned in 4 reviews

    Read more highlights

    New Star - Levi Strauss & Co. blue jeans

    New Star

    2.8(58 reviews)
    4.2 mi
    $$

    I walk in and I say hello. I walk towards the shoe department and browse. No employees come up to…read moreme and I'm in the need to buy a pair. I walk to the Jean area and find a pair but I only find one in my size no other color to choose from. I walk around holding the jeans in my hand walk by an employee doesn't say a word to me. I look at the Dodger tshirts and I decide to put the jeans back and walk out. I get to the door and leave and both employee don't say a word to me. They were not busy. This kind of behavior is unacceptable and as a loyal customer I won't be back. I have two other locations near me and I always went to this one because customer service is king to me but this is a new low for me. 25th of October 2025: last time! 1040-11am

    Amazing service and a great selection of the clothes and styles I love to wear. Everything was…read morereasonably priced and there were a lot of items on sale. I loved the available colors and sizes of Levi's jeans and they had dressing rooms available for those who want to try items on before purchasing. This is the kind of store I would have loved to spend more time shopping in. I definitely will when I am feeling up to more adventure. There is a whole wall of branded Dodger's gear, a wall of JanSport backpacks, lots of brown, black and red plaid flannels, stuffed animal toys (like a bright blue whale!) and lots of fun printed t-shirts and jackets. The folks who were there helped to carry things to different parts of the store for me (since I wasn't able to on my crutches) and they were great about checking in just the right amount as I browsed. I was able to find the perfect pair of jeans and I left feeling really welcomed. I will be returning soon to check out more of the offerings very soon. I loved that they had clothing for skaters and also styles that were very punk rock.

    Photos
    New Star - A skull hoodie, beanies and printed t-shirts

    A skull hoodie, beanies and printed t-shirts

    New Star - 12/23/23 11:20

    12/23/23 11:20

    New Star - 25th of October 2025

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    25th of October 2025

    Mango - Store Front

    Mango

    2.7(14 reviews)
    0.1 mi

    Not very happy with Mango's customer service. This review is only about an online order that I…read morereturned in store and do some reason they processed one refund and it took me multiple emails back and forth to get my second refund processed. The customer service at the store and online were not the best.

    Be careful and stay away. This place just lost my business. I purchased something with Apple Pay,…read morelong story short I haven't replaced my lost debit card. Part of this is my fault for not having a card but read on to find out that Mango could do anything to refund my return. I tried to return an outfit I did not end up using the next day I purchased it. As soon as I told the cashier that I paid with Apple Pay, he was quick to say they would require my physical card to refund the money. I didn't have one. He tried it anyway, was pressing all these buttons on his device, and said sorry it's not going through. He asked his manager, and confirmed what he already told me. After a 2nd failed attempt, he blamed it on their system being outdated and not capable of handling that type of transaction. In 2026?? At a high end store?? It's a standard Apple Pay return! Here's the thing, I've returned something with Apple Pay in the past successfully! I didn't want to argue, but it was rediculous. Will replace my card, the stuff is going back. Clothes are good quality. Great store for people with disposable income or value maintaining a minimal but high quality wardrobe. This store won't last much longer.

    Photos
    Mango
    Mango
    Mango

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    Macy's - deptstores - Updated May 2026

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