I've only been here twice, and each time Matthew at the YSL area was super helpful! I had an issue with a receipt not showing up on my account and he helped me through that issue with patience and kindness. Overall I think everyone in the fragrance section is super nice and helpful. read more

No AC lol. We walked in here and it was just nasty and hot. Gross!! Felt like I'd get sick just being in there. Couldn't stand being in here but we were in and out of there quickly anyway. We only ever go to their Toys R Us section to check out their rare Pokemon Jazwares figures in stock and always disappointed to find nothing lol. Found some cute mini Harry Potter ones though so that was nice! Otherwise, I'd avoid this location. IG: @ammysalamii read more

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Phenomenal service from salesmen VEE. Knowledgeable and super friendly. Highly recommend

I came in to grab some earrings and perfume and was really disappointed. The earrings I wanted were in a case that staff couldn't open, and since there wasn't a sign, I wasted time looking. When I went to buy perfume, I was clear that I needed a small size because I was traveling, but they kept insisting on upselling me. At that point, I just decided to leave. read more

Great, efficient customer service, Riza helped me a lot making a choice to a good watch

I needed two solid color t-shirts for my sons and Vee (Varo) went out of his to inform and find me my wanted sizes and ensured I was taken care of. I always shop this brand and didnt know there was someone to help but now I do and very much appreciate his outstanding service. read more

ALL MACY'S Online Ordering Is a Nightmare I've officially given up on Macy's online shopping. This is the second time I've placed an order expecting delivery by the promised date--this time it was supposed to arrive Monday, September 29. It's now October 3, and still no package. Macy's has outsourced delivery to DoorDash, and it's been nothing but unreliable. DoorDash might work for food, but they clearly aren't equipped to handle retail deliveries. To make matters worse, when I called customer service, the representative was rude, condescending, and completely indifferent to the issue. No apology, no solution--just attitude. Macy's used to be a trusted name in retail. Now it feels like they've stopped caring about their customers altogether. Save yourself the headache and shop elsewhere. read more

Varo from lacoste is the best customer service representative that you can ever met. He helps with dedication and full of care. With his help i bought the best birthday gift for my husband read more

Whatever girl was on call on Saturday 12/27 around 4:30pm was useless when a literal child got their shoe stuck on the Macy's escalator and needed support calling an ambulance. She tried asking a screaming, crying, hurt terrified toddler multiple questions instead of calling an ambulance and helping the family out. She didn't want to give her name or help out the distressed family. Macys do better at taking care of your customers and get your escalator fixed ASAP. Hire people who have common sense at least. read more

Non of the employees know where anything is... Nothing is on the right floor. The layout is shitty. This place is not worth your money read more

I've been coming here for 10 plus years now. It hasn't changed much to be honest. Nice store. Just can't stand when all the employees are trying to get you when you walk by the cologne section haha. It's like let me breathe haha read more

Macy's Glendale is finally upping their game. The store has been super disorganized for many years, but now things are being updated. Jim, the cashier who helped me return a swimsuit, told me that this is one of the top selling Macy's in the country and therefore the upgrade. Departments are better organized, although it seems there is a little more work to do. Also, there's a Starbucks on the 2nd floor with a few tables. Also - if you want to make a return - make sure to bring your paper receipt. read more

Macy's - Men's shoe dept. looking good June 2024 - Department Stores Near Me - Glendale, California

On vacation from the Bay Area to buy a loved one a bracelet she wanted from the jewelry department. It was to be a surprise during the trip as she was not with me and I thought I could make a quick run to Macy's. The lady at the counter was extremely rude and dismissive as if she did not want to help me specifically. I'll be buying the bracelet from a different retailer. Seems to be a trend at this location based on the reviews. read more

I went to the men's section asking for help to find a suit for a New Year's Eve celebration. I came upon two male employees by the cash register chatting with each other and ignoring me. I finally said, "Hi I need help with the suit." This white employee with a beard seemed annoyed that I bothered them. I asked him that I needed help with the fitting and he said, "Oh you're a regular." like what? Regular??? Can you measure me? He pulled his measuring tape and said you're a size 17. What is this number? Anyway, I told him thank you and he left. I was thinking of purchasing the Hugo Boss suit which was the most expensive in the section. No, I didn't. read more

My wife and I stopped by here to pick up her online order of a dress. We been to Glendale mall a bunch of time but never visited this Macy store until now. The order pickup area is on the second floor. We thought it was on the first floor until we asked a worker. The jewelry and etc are on the first floor. The line to pick up your online order wasn't too bad. It was a quick and easy process for us. There a Starbucks inside this Macy on the second floor across from the customer service or online pickup area. read more

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Great selection of brands and clothes. Cute selection of Levi's clothing here, and not just for jeans! Clothes racks tend to be overstuffed, making it hard to pull clothes but that may be to allow for more size and color choices out. Helpful staff but may be scarce, depending on the department. read more

Third World Store! I recently went to Macy's at the Glendale Galleria. It had been a while since I actually physically visited this store. I recall being an inviting place and with plenty of assistance. It was sad to witness how low this store has gone down. See the photos. Clothes left everywhere and no one to assist you. When I wanted to get a pair of shoes for my wife, I had to put up with a nerdy looking latino shoe assistant with a major attitude. He made it obvious that he hated his job and made you feel that he was doing you a favor by doing his job. This reflects the low expectations set by the store manager. Note to Corporate - you should go for yourself to see this. Later, my wife and I went to the Macy's in Sherman Oaks. What a difference! Inviting and more assistance. I do not plan to go to the Glendale store ever again. read more

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I went in on 11/20/25 in the evening to look for a birthday gift. The customer service was horrible. I was at the jewelry counter looking at Givenchy and the girl at the counter was very rude. She started off ignoring me. When I asked about a piece of jewelry she was vert rude. I've heard that Glendale employees are rude. And I have experienced it for myself. read more

Erica was such a helpful worker helped me find a dress that I couldn't find. Store was really busy she took her time to make sure I left a satisfied customer will be back for sure. read more

There are some ok working people there like people that work in Lancome who os smiling and Chanel old woman. Yesterday I thought and me and my husband clearly heard the manager named Nairy that the lipliner is free because I am asking them what they will give me I will get 2 lipstick wherein Dior Delamo saleslady /manager was so generous.i was rushing cause party I will attend will start already. She gave me freebies like small Le Serum and Cream. When I checked the receipt I got charge for lipliner wherein it's very clear she mentioned free bow when I called she said not I did not mention about lipliner because I don't use lipliner. I don't like her attitude on phone when I spoke to her , she denied she said it's free . So to cut story short I will return the other lipstick I bought from her and the supposed free lipliner. I will never purchased from them I will just purchase in Nordstrom where they always treat their customers good and gave out lot of freebies. Manager Nairy of Dior Macys Glendale, why? read more

Macy's - The receipt proved Manager Nairy of Macys Glendale charged me of Lipliner that we thought free, the lipliner and lipstick of Dior. - Department Stores Near Me - Glendale, California

5 stars for earl the cologne dept great customer service friendly as a customer I known earl for years ask for him to help you I recommend earl thanx to earl macys is a 5 star location read more

I went to buy a pair of shoes and was helped by Martha. Thank you so much for your great service, it really makes a difference!

I was looking all over for crystal shot glasses, as a wedding gift. (Don't judge me on this). Couldn't find anything close. I wandered in that area 20 minutes and gave up. But then, as I was walking away I saw a woman that worked there and asked if they had such a thing. By golly, she thought for a moment. They used to carry some shot glasses. "Used to." Then, she picks up a box from the clearance table. Poof, shot glasses! At 75% off!!! Yay!!! I am so glad that I found her. So many would have left it at, "we used to." Not her, she looked and goodness she turned this from a two to a four star review. People make the difference!!! Yay!!! read more

Macy's - Finding help is....a hike? - Department Stores Near Me - Glendale, California

The customer service is terrible, all the women in the clothing department (men's clothing to be specific) Will hover around you as you shop. The older women kept giving me and my partner dirty looks. I refuse to be followed as I am a paying customer. read more

I visited Macy's today and was very disappointed. When I asked for the Wiman's Plus size dept I was informed that they removed it and to shop online. I noticed there was a petite dept and a juniors dept. I will not be shopping that Macy's ever again because I felt unwelcome. read more

ATTENTION for FUTURE Effy clients: I purchased a ring from Effy at my local Macy's in April 2021. Under 2 years of normal wear and usage, one of the ring prongs fell off so I decided to contacted Effy because their website states that "Effy Jewelry stands by the quality and craftsmanship of each product we manufacture: that is why we offer this limited lifetime warranty". However, Effy does not stand behind this warranty. When I called Effy to replace or repair the ring, their representative informed me that they could not repair the ring but would replace it if I paid $950. This offer was nonsensical and unacceptable since that is the amount that I originally paid for the ring. In essence, Effy offers no warranty at all. They lost a long time customer because I will no longer be purchasing from Effy . read more

Macy's - Department Stores Near Me - Glendale, California

I ordered some thing including jo Malone perfume online. It was advertised that it came with 2 gifts, due to the purchase being over a certain amount. Due to the gift offer, i checked out the order. However, hours after the order went thru, the gifts were canceled claiming they are not available. I felt cheated, like the gifts were just offered as a fake bait to buy. I complained to no avail. read more

Customer service is awful! No one genuinely asks if you are looking for anything in particular. Would not recommend going to this location!

Ive been a Macys Card holder, since they bought out The Broadway (25 years minimum). I mostly shop on line, but because there's been so many great deals, I really wanted to go in the store and see the items , to make sure I knew what I was buying. I can't remember how many years its been since I shopped in store at Glendale galleria, I did not know that had such a large clearance section. All my employee interactions, were great today. Getting price checks, looking for items, trying on clothes, asking questions, checking out in many departments. I'm sorry I didn't get names, because I want to do a shout out to these employees that made my day. At least 5 super stars that I interacted with. Woman's Department, Bed and Bath, and lastly the super stars in Kitchen. I highly recommend shopping at Macys, especially here at Glendale Galleria, these employees at top notch. Great Black Friday deals, one day sales, last act. Thanks again for the great shopping experience. read more

I used to shop at Macy's years ago. I used to find great deals and thought the customer service was good. Sunday I was shopping around for a new coat. We went to Macy's and although we passed some people who worked there, no one greeted us. We arrived at the coat section and it was so messy. I just took pictures and left. read more

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Just did some shopping this morning at Macys (Glendale) turns out that they had a great sale. I picked out some clothes for work. The experience with the cashier was embarrassing. She said she sucks and doesn't know how to fold clothes. Also as she was scanning my clothes she pushed them to the side as if they were damaged goods. She kept asking me if I get it as I was trying to use there machine to retrieve my star rewards. It turns out the machine is malfunctioning and she was able to apply the rewards on her end the whole time. To add insult to injury. I get home and my clothes are full of wrinkles. I called the store to speak to a manager. Still awaiting a call back. read more

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The gentleman that works in customer service didn't not want to return money back to my credit card. He blatantly lied that I used a Macys gift card and wanted to give me a gift card. I went to another employee who refunded my credit card which was then original form of payment. Don't understand why he did that. Not great customer service. I won't me shopping there anymore read more

If it's one thing that i know about customer Service it's that the people can make it happen in a good way or in a bad way. I was here at Macy's Glendale Galleria to (egad!) return some stuff that i had bought online and had delivered to me. It was not to my liking and so i ventured into this Macy's to return it after filling out the paperwork online. In that sense it is very much like the Amazon return process. I was not looking forward to this and grudgingly decided to do the dirty deed today, Mother's Day. I was there when the doors opened and hiked it up to the second floor to the "Return Center". There was already a line of about 12 people all eagerly awaiting service. But i wasn't going to let this deter me as i had to make the return within a specific time period and that time period was fast approaching. So i got in line and said line moved quickly. My Return person was the sweet and personable and efficient Miss Isabella who got me going on my way in a matter of minutes: return receipt in hand. Those of you who have read my reviews of this Macy's and the one in Pasadena know that i lament the demise of the Department Store. And it seems that Macy's is going to close even more units soon. Yet after my returning was over i walked the store and noted that all of the departments were stocked up full and the salespeople were eager to sell and eager to please. For all intents this store looked as it did in the 90's: spic and span clean, well stocked and shiny bright from a very competent cleaning crew. And this store in particular as well as the Galleria in general had better be on their toes and ready to please as that Mammoth of a sleek, groovy and new "Americana" is just across the street waiting to devour all the Galleria customers. But I'm venturing a guess that that is probably not going to happen because about 5 years after the Americana opened both shopping centers are doing well if you can judge by food traffic. And more importantly while the Americana has higher end shops like Nordstrom and Chanel, the Galleria has Target and Macy's. And I think what this has proven is that there is enough business in this general area to support both sprawling shopping areas. So the naysayers were wrong and the "People" spoke and shopped and enjoy both areas. Cheers! read more

As soon as you walk in you can tell how sweltering HOT it is. Went to look at men's shoes and they didn't have my size in 3 different pairs of shoes. There was no apologies about the wait time either. The cashier told me someone would come out to help even though she seemed available. Won't be going back. read more

Bought a Clinique facial soap, after opening I saw it was broken in multiple pieces, tried to return it and they said it was past the 30 day return window. Well maybe you shouldn't be selling broken defective soap to begin with? Anywhere else would have just exchanged it as damaged or defective! Just go to Nordstrom next time! read more

If I could give them 0 stars I would. Every time I would go into customer service for a pick up or had to exchange an item myself while waiting in line I would always see this trans employee having an argument with a customer while doing a transaction . Well today I went in and had to return a puffer jacket which I had bought a week ago and it ripped the employee was really rude and gave attitude infront of everyone and was continuing to be disrespectful . I told them clear that they always have problems with customers . I don't think that person deserves to be in a customer service area . It should be fired . read more

Had the absolute rudest and worst treatment today by an older gentleman associate at this location. Would not let me return an item, even though I had the gift receipt. Went to another Macy's, and had no problem returning the item! I don't know if he just didn't want to deal with a return or what. read more

Don't order for online pick up from this location. Actually don't shop at this location at all based on the competence level of the employees. There is a clearly marked separate line for online order pickup (as you can see attached). Myself and a few other customers stood in this line since the regular "At Your Service" line was filled with people making returns. I'm not a regular at Macy's anymore, but there has always been an "Online Order Pickup" line. It makes sense as they say "Need it in a hurry? It's free, fast, and easy!" Well we're standing in this line trying to pick up our order only to be told that oh, it's only for DoorDash orders. Where does it say DoorDash on either of these signs? Having a hidden sign behind the register window is useless. So of course all of us have to go back into the massive returns line after waiting in this line for so long. You can just see the level of effort you'll have to put into your experience here and it's no bueno. Definitely a location to avoid! read more

Macy's - Clearly marked sign pointing to online pick up - Department Stores Near Me - Glendale, California

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I hate to give bad reviews but with our recent visit (and some of these recent reviews) I really hope the company looks into how to improve this location. The store is a chaotic mess...clothes all over the floor I almost tripped a few times on clothing, dressing room return racks are overflowing and none of the employees seem to want to help or enjoy being there. Was a shame to see how downhill it's gotten. Come on Macy's encourage your employees and get some morale going... read more

Macy's - Clothes on the floor at almost every rack. - Department Stores Near Me - Glendale, California

Will in the fragrance department was great in helping me pick a signature fragrance. He was so patient with me. I appreciated how he took his time explaining the different notes to me like a professional while the other ladies were just trying to talk over him to me in Armenian. They wanted me to shop from them by speaking my language but Will took his time explaining fragrance to me which is what I was there for. The utmost professionalism and charisma. Thanks will read more