I have been a patron of Cosmoprof for for MANY years, I owned a salon with 5 girls and when I tell you my color orders were for thousands at times I am not kidding. I now rent two chairs at a upscale salon. I am 62 and work full time and have a busy life. Everytime I would use the online ordering on the website it would be in the wee hours. I would take over an hour because their system is not user friendly. The last time which was a few months ago after fighting with their website three nights for an hour each i gave up . It would only allow me to buy ONE of most of the items I wanted and I had too many in my cart, Most likely a glitch because I would assume they'd have more than one of 20 different items I needed. I had a coupon which would save me FORTY dollars off $200. A few days later I went to the store and my checkout was well over hundreds of dollars. I was told the coupon expired a few days before. She said there was nothing she could do , to call the office. I did that. I was on hold for over 20 minutes and when I finally talked to a rep she said there was nothing she could do. I told her it was the principle at this point, I could shop down the street at their competitor a half mile away. She said she would have someone contact me. They called and asked for the number on the coupon. Funny, she couldnt even find it. Then she asked for me to upload and send it. Which I did. I received a call saying there was nothing they could do. My guess is an incompetent office worker, just like most of their incompetent store workers. Typically I have more inventory than the store which if you hit it right stocks only a few of each item. Frustrating, but it had always been my go to. NOT anymore. I only go if I need something SALON CENTRIC does not carry. Everyone there is friendly and knowledgable and I wish I went there long ago. Their prices are cheaper on so many things and they are stocked. I spend thousands per year on supplies and retail products. I only wish I gave the past thousands elsewhere also. I do have a customer rep who checks in occasionly because I typically always liked to do it myself, because when she does it, theres always a problem with what the warehouse packs. I would receive wrong items all the time. Done with being frustrated. They lost alot of business for a $40 coupon! read more

They can't pick up the phone in the middle of the day and if they do pick up they'll put you on hold instantly and don't come back to answer your call. Horrible customer service. read more

I thought that given the most recent reviews, that the staff had finally taken the constructive criticisms left on yelp and gotten better in terms of customer service. I was sadly disappointed that even after four years of not coming here because of that reason, that nothing has really changed. Was greeted by a girl with red hair (who was actually nice) and got started to shopping. Was looking for a particular product and noticed that they didn't have it and went to ask and see if they had it in another spot since like I said earlier, I hadn't been there in about four years. Another older woman with purple hair replied "they changed the packaging, maybe you should go back to check and read." WOAH! The associate with the red hair followed me back to spot because like an actual responsible employee, I think she wanted to know what the actual product was incase someone asked for it in the future. Got my products and left. I felt bad because the associate with the red hair was nice, but the whole experience left a bad taste in my mouth. Won't be back at this location unless it's a dire situation. In case anyone wanted to know, Paul Mitchell's "hot off the press" is no longer silver and hot pink, it's white and red. :) read more

The store staff was the sweetest ever. There was a whole mix up with my order and it being delivered by postmates. Being immune compromised I can always count with the driver just leaving it on the door but it didn't happen this time(postmates regulation) . After talking to cosmoprof via phone with customer service I was given the store info to where my order would be returned. I called ahead I don't know if it was the manager that helped me but who ever you are, you are a godsend. I called when I got to the store and they remembered me and brought out my order to the car. Thank you thank you. My usual store is the one on burbank and I love my staff there and if they ever sell out of anything I'll be sure to come and bring my business to this one. read more

I wanted to thank Christina for her excellent service she was such a big help going above and beyond what I needed. Seriously I can't thank you enough read more

While I may not have been a shopper my wife was amazed at the service provided by Christina she was absolutely wonderful. My wife can't thank you enough. read more

Everyone is always helpful and knowledgeable on all products. Thanks guys and gals, y'all rock read more

Cosmoprof - Beautiful view by Cosmoprof - Cosmetics & Beauty Supply Near Me - Glendale, California

I loved that all the staff are wearing masks they had everything under control. One of the workers, Christina, was the best at helping me out. She patiently took her time to answer all of the questions I had and never acted annoyed that I was asking so many questions. Christina helped me open up and account and find the right hair dryer that I was looking for. She was kind and patient and very professional with her services and it definitely made my experience shopping here a lot better. They definitely will have me back as a customer! read more

This is my favorite location. Great customer service and manager Jessica was very friendly and was extremely helpful!!

Jessica is the manager at this location. And not only is she super friendly and knowledgeable, she lets me pick her brain about everything and always knows the best brands. I just dig the vibe in this store. All the girls are really helpful and I always end up laughing while I'm picking my products. Thanks again for another fun experience. And Jessica, you're rad! read more

They're so helpful. Seriously I'm there like once a week at least. I'm a newbie, and they're always helping me find the right products without being pushy. For example, if I ask about a product, they'll suggest for me to try out the sample size first... to see if I like it before spending too much on the big size. The product lines are amazing... all the good color lines are here. They always help me find exactly what I'm looking for. my favorite girl there is Tasha... she's so helpful and knowledgable. I love her. read more

If I could give NO stars I would. WORST CUSTOMER SERVICE EVER. I paid 600 dollars CASH for my products and needed to return 150 dollars worth of goods back to them and they said oh sorry we have no money in our registers come back tomorrow and maybe we will have some. WHAT THE HECK......I PAID CASH AND YOU HAVE NO CASH.... I have never heard of such a thing... read more

I use Yelp often to read reviews before I purchase anything.but, this is my first time writing a review. I go to CosmoProf and the other one that start with an S~c. While I dread going there S~C(talk about bad/rude custumer service there)only cause CosmoProf doesnt carry what I needed. I love Tandell. She is very professional yet makes you feel like a friend. And, if they're out of what you're looking for, they're really good about helping you. I'd say this is the vest CosmoProf compared to the one on Vermont or other ones. read more

I've been coming to this location for over 4 years, as our salon is located only a few miles away. It has come with its ups and downs but I've noticed since Tandell had been there, the service has improved. We do have a Cosmo rep who comes into our salon and submits our large orders, but I do frequent this location about once a week to grab a few things. As a salon manger who doesn't have much time to spend running errands I can usually get in and out within minutes. I am always welcomed with a personal greeting using my first name and asked if there is anything the girls can do to help me find anything. It definitely makes the experience better when you feel welcomed and acknowledged! So thank you to the girls who make my shopping experience quick and painless! And thanks Tandell for going above and beyond with supporting our salon in more ways than one!! read more

By far the most amazing customer service from LUPE! So helpful in helping me and 2 friends finding what we need. Right away she assisted us, and was able to help all 3. Lupe is so knowledgeable and friendly. Also Ally was so kind and gave us great customer service. Highly recommend this place! read more

The only two that were kind and helpful at this location was the girl named Katie and the red headed girl. They helped me find exactly what I need and was on my way no problem! But FYI: if you aren't White or Armenian, expect to be followed around the store by the manager, she has purple hair and she's overall rude and made me feel extremely uncomfortable especially when I first tried asking for her assistance. I'm just gonna stick to the Pasadena location when I need my supplies. read more

Update to my previous review: Since I wrote my initial review the entire staff seems to have changed- for the better. The manager(name?) approached me the last time I was in the store and had a convo with me about how/if the customer service has improved and if there was anything she could do. It looks like they are taking the negative comments seriously and making a big effort to turn the store around. read more

Always understaffed, but super friendly workers everytime I have come here. They always have the things I need in stock especially Kpak deep conditioners! Nail polishes in stock & up to date on the latest salon products. I truly like this place a lot. The parking- small lot shared with the complex read more

I usually enjoy my visits to this store because I can stock up on "Hempz" my favorite body lotion and fake eyelashes at much lower than retail prices with my pro card. The store is usually very clean and organized and their sale section has lots of great deals on nail polishes. Most of the time, I'm able to find help when I need it and the girls that work here are usually very friendly. There have been a few times when I've encountered an associate here who was less than friendly, but it won't stop me from coming back. read more

Worst service ever. Called them to ask if they have a product I need and they left me on hold for 15 min. I went to the store anyway cause I needed it for my client this morning. I got to the store and they were STILL not helping me but answering the calls they placed on hold. I was in a rush and needed help finding the product I needed and hopefully get to my client in time and one of the workers there named Katie yelled at me and said "can you hold on?!" Never coming back here. So unprofessional!!!!!!! Left without any help and very upset!! read more

First time at this location and the rep named Lupe was so amazing and had great customer service. She was so knowledgeable and was a ton of help!!!! Thank you! read more

I don't even want to waste one star for them. They're rude, no knowledge, and they don't have a good attitude. The employees don't have kindness. I went to many Cosmo Profs, but this place was the WORST out of all of them. I am not fluent in English I have a hard time talking in English. But the employees had no manners and didn't even listen. I almost cried there because of their bad attitude and embarrassing me.When you have a salon NEVER COME TO THIS COSMO PROF!! Especially when you're not fluent in English, NEVER EVER come there. Don't even spend penny at this place. read more

Maria ! Thanks for making me feel like a valued client ! Nothing better, as a consumer, than to be greeted warmly and assisted w knowledgeable staff! read more

First time at this location this past Sunday, the sales associate was so friendly and helpful. The store is big and pretty tidy. And since it was my first time here it was nice that the girl went out if her way to make sure I knew where everything was . Had a lot of good sale items and promotions. Won't hesitate to come back to this location. read more

Why this place has such a bad star rating boggles me. Every time I go in here everyone is soo helpful! Maria was the last person that stood out in my mind. read more

Wow ! The workers barely want to help you or answer any questions then we go to the cashier to pay there are like 6 girls standing not even one of them says sorry well be right with you or anything, then Maria says I can help you guys with the biggest attitude and doesn't even say the price before charging us and when my friend asks her are you sure it was 24$ she said yea it's been 24 always again with attitude.... She did the same thing with me didn't even say the price before charging me very unprofessional. read more

I have never been there but the reason why i give 1 Star was because of the attitude of the person over the phone. I had a simple question if they have certain solution that moves extensions. Without my questions ending she said "no we don't carry extensions" I'm like I'm not asking for extension. It's a solution like shampoo that removes it. Her response with a horrible attitude was "no!" Not oh we do not carry or anything. You are simply working at a store! Relax and don't talk to people like that with an attitude! Like you have soooo much to do and couldn't listen for what the customer needed. read more

This is my Breakfast at Tiffany's. I love perusing the aisles after work to decompress. The girls are always so friendly and helpful. My only request is to the patrons: STOP BRINGING YOUR KIDS! Respect the rules. read more

so I've had better experiences here, but don't know what happened today. i ran in during my lunch, the lady with the gray hair was nice and greeted me. I was looking for pravana and totally realized they only sell it at Salon Centric. So I finished getting the rest of my products, placed them on the counter to check out, 2 other sales reps are close by, walking behind the counter, pretty much have their back to me, neither of them acknowledge me or tell me that they will be with me shortly. I'm just there waiting looking at both of them to see if they will help me. After about 30 seconds, one of them just grabs my stuff and says they will help me at the next register. There was no Hello, how are you? not even eye contact until she asked for my cosmoprof card and i told her i didn't have it, and that I could give her my phone number. She finally looked at me, but with a sketchy look, and said well I need your ID so I can call and check. I then realized i had the small cosmoprof card on my key chain, so she scanned it and continued my transaction. Once she finished the transaction I thought she would say thank you as most stores usually do, but no. She told me to have a good day, I said thank you, and she made sure to say your welcome............as if she was doing me a kindness. I get everyone has a bad day but seriously those ladies were so rude. Last time I was there, I received good customer service (obviously from different employees). Makes me not want to go here anymore. Totally put a damper on my lunch. read more

I love this place, I haven't had bad customer service then again I do my OWN research on products I'm interested in trying. This place if for hair stylists that are licensed yes they have small selection of make up but it's not a place recommended for MUA .. I also love the location in Lakewood very friendly. The only reason I gave it 4 stars was because of the parking they don't have control over that. read more

sometimes the workers are sweet and other times they could be rude, but overall I always come to this cosmo prof because they are close to me and it's fine. They aren't always restocked but hopefully, they will get better at that. read more

The girls are always super helpful at this location. They also started selling Cirepil here, which is so awesome!

My experience at this store is made better by the helpful and knowledgeable store manager Tandell. Always greeted with a smile and willing to help me any time I need to find a product. Makes such a difference when the person in charge knows what there doing!! Thanks for making it a pleasure to shop there! read more

Brian and his staff have great customer service. They are always so helpful and happy people. This is my favorite CosmoProf store.

Most unprofessional I've ever dealt with. Specially the girl with the lip piercing. Rude and tacky. Overpriced too!

The store is organized and the girls there are very helpful !! Products are really cheap! I would really recommend this place for products

Went in and had great service from Tandell. Got in and was very pleased from the get go. Will be back thanks again

MARIA Is AMAZING!!! So helpful and brightened up my day with her smile and humor!! Obviously my fav cosmoprof to go to when it comes to my hair needs!! read more

There was a mixup with an online order made in store with one of the representatives there. Thankfully, Tandell, the manager, was able to resolve the problem in a very professional manner. She was understanding, calm and smiley the entire time. If you need more assistance or would like to resolve something, speak to her, she's great! read more

My first time at this location and everyone took such good care of me. Multiple people asked me if I was finding everything okay with a smile. At my checkout they were so patient with me and helped me sign up for my pro card rather than my student card which saved me a lot of money. The woman who helped me was Jessica and the manager and they were beyond friendly, patient, and helpful. This is my new go-to location. read more