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    MAC Cosmetics

    3.3 (177 reviews)
    Open • 11:00 am - 7:00 pm

    Services - MAC Cosmetics

    Makeovers

    Makeup application

    MAC Cosmetics Photos

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    Recommended Reviews - MAC Cosmetics

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    Reviews With Photos

    Makup I Purchased At Glendale Galleria
    Priscilla V.

    To Whom It May Concern at MAC Cosmetics, I am writing to express my deep disappointment with the service I recently received at your Arcadia, CA location (400 S Baldwin Avenue, Suite 352). As a long-time and loyal customer of MAC Cosmetics, I feel compelled to bring to your attention an experience that fell far below the standard of professionalism and customer service I have come to expect from your brand. Throughout the years, MAC Cosmetics has been synonymous with quality and excellence for me. I have visited MAC stores across different locations, including international ones like Paris and Mexico, and have always had positive experiences. Unfortunately, my recent encounter at the Arcadia store was disheartening. I had booked a 15-minute Holiday Glam appointment online and arrived at the store well before my scheduled time. However, from the moment I entered, I was met with an unwelcoming atmosphere. There was a lack of greeting, and I sensed an almost disdainful look from the staff, particularly the makeup artist assigned to my appointment. I understand the importance of respecting the time of makeup artists, and I appreciate their need to efficiently manage appointments. However, the attitude at this particular store was far from the professionalism I've encountered elsewhere. The makeup artist, without any warm greeting, quickly informed me that this was not a makeup session but merely a 15-minute courtesy appointment. I assured her that I was aware of the nature of the appointment but had expected a bit of the Holiday Glam touch, given the specific booking. Instead of addressing my concerns, she curtly suggested that the manager would explain the process to me. When the manager arrived, she politely inquired about the key features I wanted to focus on. I specified my preferences for skin and eyebrows, to which she agreed. However, the makeup artist continued the service with complete silence, not providing any information about the products or the process. It left me feeling uncomfortable and unappreciated as a customer. At one point, when the makeup artist left to showcase holiday promotional products, her demeanor suddenly changed to friendliness with another customer. I found this inconsistency in customer treatment troubling. In the end, I had to complete parts of the makeup application myself, using my own products, as there was a lack of communication and engagement from the makeup artist. Not a single word was exchanged during the process, and even as I left the store, there was no acknowledgment from either the makeup artist or the manager. This experience has left me questioning the commitment to customer service at this specific MAC Cosmetics location. I hope my feedback can contribute to improvements in the professionalism and customer engagement at the Arcadia store. As a loyal MAC customer, I took my business to the Glendale Galleria MAC Cosmetics store (2117) afterward, where I received the exceptional service I have come to expect from your brand. I urge you to address the issues at the Arcadia store to ensure that other customers do not have to endure a similar disappointing experience. Glendale is a great place to get your Mac Cosmetics. Thank you ladies for being wonderful.

    Ailla V.

    I had such a terrible time there during my pickup for my online order. Such a terrible experience. I placed an order online for pick up. Upon arriving, I gave them my order number, they were two separate orders. She bought me one bag saying that it was actually returned and I have to re-purchase the all 4 of the items. She asked for my ID and my card and when she came back she told me that she gave me 10% off. I told her that when I placed the order it was for 30% off, she told me at least she gave me 10% off. I walked away frustrated, called their customer service and to confirm that my order were canceled. She confirm that one of my orders were actually delivered today at my home at 12:45 PM and the other one is still ready to be picked up. So I re-purchase four items on top of the ones I ordered online. I tried to return the items to the Mac where I am at and I was told that I could not return it because she gave me that lame 10% off discount. Had to drive to the original store again and explain this whole dilemma. I was so frustrated and lied to. I feel as though that she just wanted to get the sale, aren't I right? There was no need for me to purchase any products again plus 10% off and make my items non-returnable. This is despicable!

    Some of my make-up
    Dennise S.

    Karen!!!! My Love. I just wanna say that your a great Friend Love You!!! People who are reading this If you go to Glendale M.A.C Visit my GIRL Karen. She is not only the Manager but she does make-up for TV shows, and any other occasion. FUNN!!! One of the Best . Cant wait to hang out and go shopping!

    Sophia L.

    Recently was invited to an event by MAC to come and get first peek at the new M*A*C x Nikki Minaj line that came out. Wasn't certain on what to expect other than testing some of Nikki's Nudes.....but I left beyond pleased! We did have some wait time....not much (working with customers) ....but all the employees acknowledged us and as soon as they became available we're hands down AWESOME! Marissa got me set up with a few other gals and even came over to make sure I was flawless when I left! Walked out with Nikki's N*U*D*E and kept getting major compliments on my lips! Even went back to get the same shade for my coworker! Second major Event experienced at this store and it's always been GREAT service......positive ENERGY and I don't think I'll be going to another MAC store!

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    7 months ago

    I was tasked with looking for some hard to find items and Alana was amazing. She helped me find everything on my list. Thank you, Alana!

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    4 years ago

    Great mall in the Glendale area. Lots of shops and restaurants. If you want to get your steps in this is the place. Lol.

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    Page 1 of 5

    Ask the Community - MAC Cosmetics

    Review Highlights - MAC Cosmetics

    “Throughout the entire process, Zabrina explained what she was doing, what products she was using, and why she was using them.”

    Mentioned in 2 reviews

    Read more highlights

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    Christy Yoo Artistry - Bridal bouquet pose

    Christy Yoo Artistry

    5.0(136 reviews)
    0.5 mi

    Christy is the best of the best! It's rare to find someone who can do both hair and makeup as well…read moreas she does. From the moment I entered her studio for the trial, she made me feel so warm and welcome. The trial felt like a group project where you're the ideas person, and Christy just brings your vision to life. I started by sharing my makeup preferences and Pinterest boards, then Christy got to work! Starting off with the hair, Christy was such a perfectionist in getting every curl the fall exactly how it was pictured. She gave me different options about how slicked back and how the face framing pieces should fall. When we got to doing the makeup, Christy had a look at the inspiration photos and chose the colors that would suit my skin tone and features the best. She was meticulous about choosing the right individual lash lengths and choosing the right makeup technique for my hooded eyes. As someone who doesn't wear a lot of makeup day to day, she made the process so easy! When it came to the wedding day, Christy and her team were there bright and early, and made the getting ready portion so seamless. My MOH asked for a barely-there makeup look, and Christy executed her hair and makeup perfectly. Christy included a touchup kit, which was such a nice surprise. Hire Christy for your wedding day! It'll be one of the best decisions you make :)

    I found Christy through her Instagram page, and I'm so glad I did! I booked the Signature Bridal…read moreGlam Extended Package and added on hair and makeup for additional bridesmaids and family. Christy really takes the time to individualize your glam to fit your features and personal style. She is incredibly attentive and works with you throughout the entire process to achieve your dream wedding look. I had some anxiety about my makeup because I wasn't exactly sure what I wanted, but she talked me through everything, made thoughtful recommendations, and made sure I felt comfortable every step of the way. Her professional expertise and obsessive attention to detail are truly invaluable! Not only is Christy insanely talented, but she also has a kind and genuine soul. Christy and her team were an absolute pleasure to work with. They made both my bridesmaids and me feel beautiful and confident, and I received so many compliments on my hair and makeup throughout the day. Most importantly, my makeup did NOT budge despite me ugly crying during my vows. That alone deserves 10/10!

    Photos
    Christy Yoo Artistry - Right before the ceremony

    Right before the ceremony

    Christy Yoo Artistry - 2nd styling

    2nd styling

    Christy Yoo Artistry - Tea ceremony look

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    Tea ceremony look

    MAC Cosmetics - cosmetics - Updated September 2026

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