Okay, can we talk about MAC Team Artist Chrissy?! She was seriously the sweetest I walked in without an appointment (just wanted to find a new lip combo, nothing crazy), and she completely exceeded my expectations. She was SO incredibly kind, super approachable, and just so knowledgeable like, she didn't just help me find my shades, she even put me on to different techniques I never would've tried on my own. I have a little social anxiety, and sometimes beautiful people in the beauty industry intimidate me (lol). But Chrissy? She's an angel. Made me feel soooo comfortable and at ease. Honestly, it's not often I leave a store feeling that good about an interaction. If you're ever in the area and see a gorgeous girl with chocolate brown hair, she's your girl. I'll definitely be back. So glad I walked in today! read more

Today I had the amazing Chris doing my makeup and finding my foundation shade for me! Wanted to say a big thank you to dear Chris for being so professional and helpful! If you need your makeup done very nicely and if you need the best matches for your makeup needs, go to Glendale Galleria Mac Counter and ask for Chris, then thank me later read more

I was tasked with looking for some hard to find items and Alana was amazing. She helped me find everything on my list. Thank you, Alana!

Came her on a Wednesday afternoon and was greeted by Chrissy. She was super sweet, attentive and very friendly. I came in for an online pick up order and looked around for some lipstick shades and she was very accommodating. She asked if I wanted to try any on and immediately sanitized the lipstick before applying to my hand as opposed to my lips and I truly did appreciate that! She respected boundaries and was careful about sanitation. Chrissy for the win! read more

Yes defined because of the great make up artists! They are all amazing and knowledgeable!! read more

To Whom It May Concern at MAC Cosmetics, I am writing to express my deep disappointment with the service I recently received at your Arcadia, CA location (400 S Baldwin Avenue, Suite 352). As a long-time and loyal customer of MAC Cosmetics, I feel compelled to bring to your attention an experience that fell far below the standard of professionalism and customer service I have come to expect from your brand. Throughout the years, MAC Cosmetics has been synonymous with quality and excellence for me. I have visited MAC stores across different locations, including international ones like Paris and Mexico, and have always had positive experiences. Unfortunately, my recent encounter at the Arcadia store was disheartening. I had booked a 15-minute Holiday Glam appointment online and arrived at the store well before my scheduled time. However, from the moment I entered, I was met with an unwelcoming atmosphere. There was a lack of greeting, and I sensed an almost disdainful look from the staff, particularly the makeup artist assigned to my appointment. I understand the importance of respecting the time of makeup artists, and I appreciate their need to efficiently manage appointments. However, the attitude at this particular store was far from the professionalism I've encountered elsewhere. The makeup artist, without any warm greeting, quickly informed me that this was not a makeup session but merely a 15-minute courtesy appointment. I assured her that I was aware of the nature of the appointment but had expected a bit of the Holiday Glam touch, given the specific booking. Instead of addressing my concerns, she curtly suggested that the manager would explain the process to me. When the manager arrived, she politely inquired about the key features I wanted to focus on. I specified my preferences for skin and eyebrows, to which she agreed. However, the makeup artist continued the service with complete silence, not providing any information about the products or the process. It left me feeling uncomfortable and unappreciated as a customer. At one point, when the makeup artist left to showcase holiday promotional products, her demeanor suddenly changed to friendliness with another customer. I found this inconsistency in customer treatment troubling. In the end, I had to complete parts of the makeup application myself, using my own products, as there was a lack of communication and engagement from the makeup artist. Not a single word was exchanged during the process, and even as I left the store, there was no acknowledgment from either the makeup artist or the manager. This experience has left me questioning the commitment to customer service at this specific MAC Cosmetics location. I hope my feedback can contribute to improvements in the professionalism and customer engagement at the Arcadia store. As a loyal MAC customer, I took my business to the Glendale Galleria MAC Cosmetics store (2117) afterward, where I received the exceptional service I have come to expect from your brand. I urge you to address the issues at the Arcadia store to ensure that other customers do not have to endure a similar disappointing experience. Glendale is a great place to get your Mac Cosmetics. Thank you ladies for being wonderful. read more

MAC Cosmetics - Makup I Purchased At Glendale Galleria - Cosmetics & Beauty Supply Near Me - Glendale, California

On labor day my spouse was the first person to be there cause online her order was canceled twice so I go to the same location she loves to go to and the new girl was rude. Like as beautiful as she was her soul did not match her face. She tried to charge me for a order I mad prior and being 30 percent off for my eyeshadow I just ordered online for 24$ she tried to charge 45$ and all her prices were double then what i had in my initial two orders so i said it's ok and left and she laughed with her other employee like a two very inappropriate employees. I will never go back which is such a shame it's my favorite location. How unfortunate... read more

Customer service was so awful. It was evident they weren't too thrilled to help me out. I went to buy one lipstick for the last day of 40% off. Found out they had a free lipstick giveaway but ran out. When I decided what shade I wanted I stood in line to tell the employee which shade. When it was my turn I asked the employee if I could also get a sample of a water resistant foundation. She said sure and left me by the foundations. I thought she was going to get sample containers. Never did I imagine she left to continue checking customers out and the second employee that emerged from the back leaned on the counters and was on her phone. I stood like a moron for 18 minutes waiting to get matched and a sample. Then the girl looks up and I finally say, can you help me? She says sure what's up..I tell her I've been waiting all this time for a shade match and sample. Proceeds to match me. Told her I had make up on said it was fine. Made me a sample and says if that's all I needed. I said no, I need to pay for my lipstick the other employee got for me. She cuts me off saying yeah I know this one and grabs it at the register. Not sure how she knew that lipstick was mine since she wasn't on the floor prior to this. As I'm about to pay, the first employee that helped me walks out from the back with her purse and stuff and tells the other girl goodnight. Wow, if she was getting ready to leave she shouldn't have helped me then. It took a total of 35 min to get help and checkout. Then I pay and she hands me the lipstick sample and receipt. Says there's no bags, yet everyone else that shopped got a bag and there were plenty. It's ok. Now I know better and will go to the macys, nordstrom, Bloomingdale's or ulta counter for help. Avoid this place at all costs. Uncaring rude entitled employees read more

I had such a terrible time there during my pickup for my online order. Such a terrible experience. I placed an order online for pick up. Upon arriving, I gave them my order number, they were two separate orders. She bought me one bag saying that it was actually returned and I have to re-purchase the all 4 of the items. She asked for my ID and my card and when she came back she told me that she gave me 10% off. I told her that when I placed the order it was for 30% off, she told me at least she gave me 10% off. I walked away frustrated, called their customer service and to confirm that my order were canceled. She confirm that one of my orders were actually delivered today at my home at 12:45 PM and the other one is still ready to be picked up. So I re-purchase four items on top of the ones I ordered online. I tried to return the items to the Mac where I am at and I was told that I could not return it because she gave me that lame 10% off discount. Had to drive to the original store again and explain this whole dilemma. I was so frustrated and lied to. I feel as though that she just wanted to get the sale, aren't I right? There was no need for me to purchase any products again plus 10% off and make my items non-returnable. This is despicable! read more

MAC Cosmetics - Cosmetics & Beauty Supply Near Me - Glendale, California

Great mall in the Glendale area. Lots of shops and restaurants. If you want to get your steps in this is the place. Lol.

I recently went here to buy a couple of staple items. I picked up two black eyeliners and returned 12 different items/containers, empty, to recycle through their back to MAC recycling program, which ends unfortunately March 31. I was passed up by the 2 employees working at the store a few times. I was standing at the cash register for a while before even being acknowledged. Two women came into the store as I had been patiently waiting for the associate to finish up ringing up the customer before me who'd I'd also been standing in back of, in line, for some time. Once the employee was through ringing up the customer in front of me, she didn't bother acknowledging me or thanking me for having waited for so long. She welcomed in the other 2 customers and proceeded to help them before checking with me to see what it might have been that brought me into the store. I was so heated. I ended up having to be THAT customer. I butted into their conversation and let the associate know that I knew what I needed and that I was returning my products for their Back to MAC program and I also knew what I wanted to exchange those items for. She seemed bothered and upset that I'd interrupted her exchange with the other guests. I'm sorry but I'd been standing in line, there, patiently for quite some time. I was NOT going to allow you to ignore me. When the associate finally was in the process of bringing me up, so that I could pay for my two eyeliners, she all of a sudden started to push me to get two of them. I asked her why and she says I don't know why, but they are coming up as being on sale. You should take advantage of it. She was not only very pushy, but she was not very friendly. She also didn't know why there was a sale or why the items were being rung up for a different price than what they usually would be. I used to love coming to the store. Now, worst service ever if you get any at all. I would not be surprised if the store went out of business anytime soon. The Mac brand used to stand for a lot more than this. This is definitely a disappointment. It is no wonder that I stopped coming here a long time ago and it is definitely no wonder now that I will not continue to support this particular store or the people who work here with their poor attitudes and lack of knowledge when it comes to greeting customers or making them feel welcome at all. And to think, had the associate even tried to upsell me on buying more items, I probably would have as I have been very interested in their newly launched skin care items. After this experience, you are going to have to really do something magical to restore my faith in this store, their brand, the people who work for them and their products. read more

Karen!!!! My Love. I just wanna say that your a great Friend Love You!!! People who are reading this If you go to Glendale M.A.C Visit my GIRL Karen. She is not only the Manager but she does make-up for TV shows, and any other occasion. FUNN!!! One of the Best . Cant wait to hang out and go shopping! read more

MAC Cosmetics - Some of my make-up - Cosmetics & Beauty Supply Near Me - Glendale, California

I bought the mini shadows for $26 and the cashier said she didn't have any bag when I asked. I no longer want to buy anything there. Sephora is a million times better. Shadows were a gift.Ridiculous no bag .Another cashier told me WHATS UP???? Very unprofessional staff! read more

I couldn't wait to run to my car to write this review. I just went into the store because I have been wanting a blush. I walk in and I smile at the girl at the register. Eventually she comes over to help me and I tell her what I'm looking for. I ask her if it's possible to try on a blush if she says sure, I got you. She then proceeds to take out her brush and just dip it straight into the tester and apply it to my face. i'm a little shocked. I'm 28 years old. I'm a licensed aesthetician and I have been shopping at Sephora and mac since I was 18 years old. I even worked at Sephora before. I couldn't believe that she didn't wipe anything down. She applied the blush kind of harshly against my face so I tried to pat it down but then I proceeded to ask her later if she could do the other side so I don't look weird. I tried to grab the tester super fast and she grabbed it first and said no worries I'll do it and proceeded to grab the same brush dip it back instantly into the powder and apply to my face. I changed my mind about the blush and then was going to get a lip liner. Their system was down and maybe it was my sign but I didn't buy anything from there. I'm looking to report this person. When I was at the register I noticed all her brushes were dirty they had foundation on them or other residue. The customer service wasn't warm or friendly from her. But her male associate was having a blast with one of the other customer that came in. Sometimes I feel like people at this mall may have racial bias or maybe just have unfriendly personalities yet they are holding a job. Now what if I break out on my face? read more

I walked in and was helped by a very nice blonde woman who helped me pick out some brown liners. She was great! I ended up buying two. After about a week and a half of the purchase I tried to get both brown liners to work on me. However one of the colors I just wasn't liking anymore and felt it was too dark for my tone. I loved one shade so I kept that one, but then went back to return the other liner and another brunette woman helped me at this time. Even though they took my email down when I purchased and could see I had purchased it they wouldn't let me return without a receipt. Even though they checked my email and could see that I had purchased it and that was basically a "receipt" but wouldn't let me return?? It didn't make any sense. She kept saying that was store policy and could only exchange, but at this point I didn't want to buy anything else. I like MAC makeup quality, but this is such a dumb and outdated store policy. If I buy something at Sephora and want to return they can easily pull my email and search for the "receipt" even if I don't have the hard copy paper receipt on me. It seems like Mac is just being difficult on purpose or maybe they just haven't caught up to the times??? If they have proof of my purchase then what's the big deal? If I had not given my email to track when originally making the purchase then I would understand, but they can literally see I purchased the liners. The math ain't mathing. Make it make sense. read more

Recently was invited to an event by MAC to come and get first peek at the new M*A*C x Nikki Minaj line that came out. Wasn't certain on what to expect other than testing some of Nikki's Nudes.....but I left beyond pleased! We did have some wait time....not much (working with customers) ....but all the employees acknowledged us and as soon as they became available we're hands down AWESOME! Marissa got me set up with a few other gals and even came over to make sure I was flawless when I left! Walked out with Nikki's N*U*D*E and kept getting major compliments on my lips! Even went back to get the same shade for my coworker! Second major Event experienced at this store and it's always been GREAT service......positive ENERGY and I don't think I'll be going to another MAC store! read more

MAC Cosmetics - Cosmetics & Beauty Supply Near Me - Glendale, California

This location is CRAP. I entered this store a few days ago and the sales associate that i asked for help didnt want to help me at all. It was so obvious that she was forced to help me and written ALL over her face.. Anyway, after a few minutes when she realized that i was actually going to purchase something she warmed up. She warmed up even more at the register when i spent more than $200!! I didnt think that was nice at all. I dont know why M.A.C. sales associates think they are the shit in which they are not. They wear so much make-up that you can literally see it melting off thier faces'. NEVER coming here again... The Nordstrome M.A.C. counters are SO much more helpful... BTW, i returned ALL the stuff i purchased that night... read more

So...It took a while for anyone to approach me (10 min or so) so I thought I'd have the typical MAC experience (what I've found) where I'm ignored and I just end up getting the same old stuff. Fortunately, Kenny spoke to me and helped me find everything that I needed while demonstrating along the way. He really knows his stuff and I appreciate that we has skills for a variety of skin tones. We had lots of fun (at least I did) and I never felt like he was being pushy and trying to sell me stuff. I spent loads of money but I know that would happen when I walked in so that's okay. BTW - there was a female sales person with big natural hair that was really sweet too. She kept completing me and coming around to talk and see my transformation. I would come back to see her too. read more

Whatever you do, do NOT let them place an online order for you. I went in for an eyeshadow pan they didn't have and they offered to place an online order for it. A week later I received an email from Mac Cosmetics stating they wouldn't have the product for at least a month so they were cancelling my order. Except when the store placed my online order, they didn't price it as the eyeshadow pan and instead gave it some obscure ###. I called the store and they were confused and told me to call Mac Cosmetics. I called Mac Cosmetics and they said call the store. They said the charge "should fall off" but it never fell off even 3 months later. I've accepted it as a $9 lesson and warn everyone. read more

I came here to MAC to get my make up done for a wedding I was attending. I did make an appointment so as soon as I got there I was greeted by the staff they were all very friendly the took care of me right away. Christine is awesome she did my make up just how I wanted it. Always asking me what type of look I was going for and she did a fantastic job! I received many compliments on my make up. Will definitely be going back to shop around for all those products she used on me because I loved it! read more

MAC Cosmetics - Cosmetics & Beauty Supply Near Me - Glendale, California

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I love the quality of MAC products. I like this store in particular because the customer service always seems to be a little more personal than some encounters I'd had before at other locations. There's so much to choose from and there's something for everyone from a makeup beginner to a seasoned pro. It can get crowded so I suggest you come patient. It can also get expensive too ... FYI. My top five MAC products suggestions are: Blush- Raisin and Gingerly Eye shadow- woodwinked Eye Primer- Hush ( you can always use it as highlight too) Lipstick- Ruby Woo read more

I went to the Mac store at the Glendale galería and Christine was so nice and professional. Not only that, but she was able to take care of my daughter for her sweet 16 pictures before the appointment time as well. Her make up was beautiful, and I was very satisfied with Christine's performance. Everyone there was very friendly and nice! read more

Highly pleased on the assistance I received from Patty. Not only was she welcoming, attentive, and knowledgeable with the questions I had she provided alternative suggestions due to sold out products. She came off very friendly and professional. Even when the store was reciving more customers she continued to greet them while assisting other guests. Thanks Patty! :) read more

Lots of eye-rolling goes around here. I'm SORRY... I don''t know the difference between NC42 and NW40.. Tried to help my mom find a powder foundation color for her. It seemed like they were getting frustrated as my mom was interested in testing the product after they explained the product. Check out was fairly quick to get you out the door ASAP (it was an empty store). Rude rude rude, no amount of makeup can cover bad effing manners. read more

The sales associates who work here are the WORST I have ever encountered. They are rude, that is, if they even acknowledge you. These so called "makeup artists" are clueless about the products they sell, and yet, they are so pretentious! Remember ladies... you work in retail, you're not saving lives. Please don't think so highly of yourselves. And good job living up to your terrible reputation. This place is horrible. STAY AWAY! read more

Can I take away stars? I know this is a chain, but it must be said: ALL Mac Cosmetic stores I have ever been to have TERRIBLE customer service. And I have been to almost every one in LA proper, as well as international counters. They are anti-customer service. At every chain store or restaurant that I have ever worked at included customer service training. I'd love to be a fly on the wall during training for MAC. The directive to new employees goes something like this in my mind: 1. Make sure to not only give off the vibe that you are the only one who knows anything about make up, but also make sure that the customer feels as if they are legally blind, because how in the world would they go out looking like that???? Do they not own mirrors??? Hide your face, HOB-goblin! Build up some good old American body dysmorphia! 2. Don't just ignore the customer, but physically push past them. If they aren't forced to regain their footing, you are giving up your power! 3. If you do end up "making up" a customer, make sure that they look NOTHING like the person that walked in through these hallowed doors. Honestly, MAC make up was the bee's knees in the 90's, but forget buying anything from them. Not only do they have terrible customer service, but their products are now inferior to other brands that have come out. MAC used to be the leader in highly pigmented eye shadow, but Urban Decay has surpassed MAC in color, ease of use and variety. Want a natural look? Use Bobbi Brown or Benefit (or Physicians Formula for less $$) Edgy? Urban Decay or Smashbox (or NYX if you want to be less spendy) Old Hollywood Glamour? Lancome or Chanel or Besame (or Revlon for less $$) MAC, get over thyself, I thee beg. read more

I hate hate hate mac and this store is no different .. why you ask ? ..well when a woman (or boy) goes into a store to spend their hard earned $$$ , you tend to expect a little thing called customer service but I'm starting to think that they save all that for people who don't look like me .. because every time I go in there no one helps me , and when I do ask for help they give me all kinds of dirty looks and attitude or I get completely ignored I put up with this for 2 years before I decided not to give mac anymore of my money ... I Went to sephora became a vib in like 3 months and never looked back .. I wish yelp had 0 stars read more

Rude employees. I understand it can get busy. But if youre trying to check out the libsticks, good luck having a tranquil browsing. Youll have employees reaching over you to get a lipstick from the rack. Ditch this Mac and head to Sephora. It lacks the space anyways, and customer service! read more

I love MAC. I bleed it. However, I always leave this location unsatisfied. The guys that work there are actually really nice, as are a few of the girls. I just seem to end up with the girl that looks like a whore with all her red blush (why would you want to buy makeup from a clown) telling me that I need more shimmer. I like some sparkle, but some of these girls wear the entire store on their face. Chunky mascara isn't classy on anyone. sorry. Simmer down now. I know how I like my makeup. If I ask for matte, i mean it. I also hate when I only need one thing and they go from being peppy and helpful to visibly disappointed that you are not buying enough to help their goal. I am a sucker for MAC, if they work me right.....I BUY. read more

I love MAC and I usually get my MAC products at Macy's but... I came here today (so this review is for the store and service, not products)...only because my husband had to get something at the Apple Store. Ughhh, I should've just stuck to Macy's MAC counter. I entered the store, knew what I wanted, waited and did not get service, a "hello" or anything from anyone there. I know they saw me....2 employees even said "excuse me" to get into the drawer of products....anyway, I guess I was spoiled at the Macy's MAC...I always get asked at least 5 times if I need anything. Not this location, so I left. read more

I'm 31 years old and have never used MAC in my entire life....mainly because I was always intimated to walk into the store and also because I'm not a huge makeup gal. BUT...I needed to feel extra pretty for my work Christmas party because I'm 5 months pregnant and have been feeling like such a dud. I decided to try MAC since my best friends make up always looks fabulous. When I walked in, I was greeted by ZABRINA who ended up doing my makeup. She was very welcoming and accommodating making sure I was comfortable in my chair. Throughout the entire process, Zabrina explained what she was doing, what products she was using, and why she was using them. I really appreciated that since, like previously mentioned, I know almost nothing about makeup. Also, throughout the entire time, other employees were checking in to see if everything was okay...and also to chit chat briefly about my pregnancy since they found out I was having twins. lol everyone was so nice!!!!! I walked out of there feeling fabulous and received compliments on my look the entire night. Zabrina is such an angel and she made my first experience at Mac such a wonderful one. I'm now a customer for life! Thank you, Zabrina, for making me feel so beautiful that night. read more

I dont have any issue getting Customer service here based on the other reviews. I went in yesterday to look for a matte burgundy lipstick and ended up walking out with the lipstick, lip liner, foundation and highlighter, all because of amazing customer service from a handsome gentlemen i believe with the name of Kenny. I only asked him about a lipstick and he ended up giving my face a new look that had other shoppers breaking their necks and saying it looks amAzing. He took his time explaining every detail about all the products he used on my face. Thank you kenny! So sweet!! Btw, been a customer since 2005 :) read more

MAC is great company that sells great makeup products. I usually go to this MAC store if i am looking into buying products, however this past weekend, they did have an event going. Event includes free makeup session with a $50 minimum product purchase. i took advantage of the event this time and got my makeup done..boy oh boy did i have an experience... I got to my appointment on time, got seated and my makeup artist approached me and introduced herself... I do not want to mention her name... Long story short, this young lady, wasn't too confident with her work, she kept on asking me how i would like my makeup done, and what else i would like her to do...clearly i was telling what steps to take after each other. I think she would have put me to the door without any mascara on.. The overall look came out to be beautiful, but i did go home and touch it up....regardless i will never change my opinion about Mac and their artists however...they should hire artists that know what they are doing and more confident about the work they do. I think this was just a hit and miss because they are all usually great at what they do. yes- I will come back again BUT i wouldn't want the same chic to use my face as her canvas ever again.. :-) read more

I went in to take advantage of their Back2Mac program. I picked out 3 lipsticks and an eyeshadow. I went up to the register and the cashier grabbed the display products from me and handed them to another associate to grab the actual products for me. Meanwhile, I got signed up on their client system. I got my products and went on my way. I checked my items and came to realize they gave me the wrong eyeshadow! I went back and explained the situation and were very understanding and let me do the exchange even when it was suppose to be final sale. I really appreciate them going out of their way and accommodating me therefore I will be back. read more

I have came here twice to have my make-up done and I have been extremely happy on both occasions. My make-up was done my Patty and she has been amazing! She is extremely sweet and welcoming. She has always delivered on my make-up looks and is also ver hygienic with the use of products. I would definitely recommend Patty! Thank you for being a kind soul! I will be coming back! (: read more

I'm just not a MAC person. I have one eyeshadow palette and it's cool but it won't make me leave my die-hard favorite, NARS. However, it is my cousin's favorite. And when it came time for her wedding makeup consultation, she asked me to tag alone to make sure they didn't do anything funny. Now MAC is known for really wild and colorful makeup. So considering that, I don't know if the natural look she was going for was really stellar here. She paid $50 for the consultation (she got a free mascara out of it) and after the makeup artist was done, I squinted at her. Hmm, she didn't quite look like herself. I had the makeup artist make a couple of adjustments on the blush and lipstick color so she wouldn't look so weirdly plasticy mauve. Eventually, she came away with, "I love this look and I'm going to buy this lipstick!" Of course, it was raining that day and after a few hours of that plus a round of greasy Korean BBQ, her makeup was still on but decidedly not cute. Good thing that wasn't her wedding day! But yeah, that primer stuff they used under the makeup was amazing. It did make her skin look super smooth and I can see why it's necessary for flawless application. Appointments are recommended if you're going to get your makeup done. They get busy for weddings, proms and other events during the weekend. read more

Had a first good experience going to this Mac store and was greeted and assist by a employee name Christine she so helpful and sweet

EHHHH. Camr to tis mac 3 times this past week 1st time: went in talked to a girl with purple hair asked her if i can exchange a foundation pump for product she said yes (i did not have a receipt) she was nice enough to do it anyways. also i had not received my MAC Pro yet she was nice enough to look me up in her system. i got my stuff and forgot my gift card so i had to go back to my house and pick it up. She then put my products aside so when i went back. (the girl understood and did not once looked bothered by my mistake) = GREAT CUSTOMER SERVICE 2nd Time: i went in to get my mac travel bag. quick an easy i di not have my mac pro card yet so a sales associates looked me up no problem she did tho had to call her manager wich she did recognize me from the first time there. = Customer SERVICE AS EXPECTED 3rd Time: BAD BAD BAD! I went in and a girl helped me i told her everything i wanted and she just followed me around like if i worked there. She then charged me and i expleained the pump situation to her to where she got an attitude and picked up a receipt and said "it says right here on the bottom of the receipt" i looked at her and said your manager had already approved it call her. she ignored me and just charged me said thank you and walked away. If these girls are getting commission next time i go i want to pick and choose who i give my money too. read more

WORST CUSTOMER SERVICE EXPERINCE EVER!!! We had an appointment that we made over the phone, apparently the lady on the phone told us the wrong time because they told us the appointment was for 30 minutes earlier then we were told. They took us after ONE HOUR even though they made a mistake and they all acted as if they were doing us a favor. Paid $60 for the make up application, manager was rude, the MUA was extremely rude, she had an attitude and was very sarcastic she asked me "Not to touch the brushes and if I wanted to see one I can ask her for it and she will show me it." I've never been told I can't touch something I am going to buy in that case don't have them out for display! Worst experience ever, I will never go back to MAC I should have gone to Sephora which is were I always go, they're always friendly and know their make up. Never again!!! Everyone at this MAC location is rude, entitled, arrogant, not helpful or friendly and they treat customers as if they are doing us a favor. Do not come here you are better off going to Sephora for a minimum purchase of $50 worth of make up you can get a 45 minute full face makeover. Better make up application, exceptional service and a better experience all together. read more

I love Mac ! I have been to a lot of Mac stores and I always have the best experience there. People tell me new cool things to buy and I buy them and I love them! But at this store I could not get anyone to talk to me. I really just wanted to replace a concealer that I love. After standing there for 15 min and be ignored I just left. read more