Cancel

Open app

Search

MAC Cosmetics

3.3 (174 reviews)
Open 10:00 am - 9:00 pm
Updated 1 month ago

Services - MAC Cosmetics

Makeovers

Makeup application

MAC Cosmetics Photos

You might also consider

Recommended Reviews - MAC Cosmetics

Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
Yelp app icon
Browse more easily on the app
Review Feed Illustration

Reviews With Photos

Makup I Purchased At Glendale Galleria
Priscilla V.

To Whom It May Concern at MAC Cosmetics, I am writing to express my deep disappointment with the service I recently received at your Arcadia, CA location (400 S Baldwin Avenue, Suite 352). As a long-time and loyal customer of MAC Cosmetics, I feel compelled to bring to your attention an experience that fell far below the standard of professionalism and customer service I have come to expect from your brand. Throughout the years, MAC Cosmetics has been synonymous with quality and excellence for me. I have visited MAC stores across different locations, including international ones like Paris and Mexico, and have always had positive experiences. Unfortunately, my recent encounter at the Arcadia store was disheartening. I had booked a 15-minute Holiday Glam appointment online and arrived at the store well before my scheduled time. However, from the moment I entered, I was met with an unwelcoming atmosphere. There was a lack of greeting, and I sensed an almost disdainful look from the staff, particularly the makeup artist assigned to my appointment. I understand the importance of respecting the time of makeup artists, and I appreciate their need to efficiently manage appointments. However, the attitude at this particular store was far from the professionalism I've encountered elsewhere. The makeup artist, without any warm greeting, quickly informed me that this was not a makeup session but merely a 15-minute courtesy appointment. I assured her that I was aware of the nature of the appointment but had expected a bit of the Holiday Glam touch, given the specific booking. Instead of addressing my concerns, she curtly suggested that the manager would explain the process to me. When the manager arrived, she politely inquired about the key features I wanted to focus on. I specified my preferences for skin and eyebrows, to which she agreed. However, the makeup artist continued the service with complete silence, not providing any information about the products or the process. It left me feeling uncomfortable and unappreciated as a customer. At one point, when the makeup artist left to showcase holiday promotional products, her demeanor suddenly changed to friendliness with another customer. I found this inconsistency in customer treatment troubling. In the end, I had to complete parts of the makeup application myself, using my own products, as there was a lack of communication and engagement from the makeup artist. Not a single word was exchanged during the process, and even as I left the store, there was no acknowledgment from either the makeup artist or the manager. This experience has left me questioning the commitment to customer service at this specific MAC Cosmetics location. I hope my feedback can contribute to improvements in the professionalism and customer engagement at the Arcadia store. As a loyal MAC customer, I took my business to the Glendale Galleria MAC Cosmetics store (2117) afterward, where I received the exceptional service I have come to expect from your brand. I urge you to address the issues at the Arcadia store to ensure that other customers do not have to endure a similar disappointing experience. Glendale is a great place to get your Mac Cosmetics. Thank you ladies for being wonderful.

Ailla V.

I had such a terrible time there during my pickup for my online order. Such a terrible experience. I placed an order online for pick up. Upon arriving, I gave them my order number, they were two separate orders. She bought me one bag saying that it was actually returned and I have to re-purchase the all 4 of the items. She asked for my ID and my card and when she came back she told me that she gave me 10% off. I told her that when I placed the order it was for 30% off, she told me at least she gave me 10% off. I walked away frustrated, called their customer service and to confirm that my order were canceled. She confirm that one of my orders were actually delivered today at my home at 12:45 PM and the other one is still ready to be picked up. So I re-purchase four items on top of the ones I ordered online. I tried to return the items to the Mac where I am at and I was told that I could not return it because she gave me that lame 10% off discount. Had to drive to the original store again and explain this whole dilemma. I was so frustrated and lied to. I feel as though that she just wanted to get the sale, aren't I right? There was no need for me to purchase any products again plus 10% off and make my items non-returnable. This is despicable!

Some of my make-up
Dennise S.

Karen!!!! My Love. I just wanna say that your a great Friend Love You!!! People who are reading this If you go to Glendale M.A.C Visit my GIRL Karen. She is not only the Manager but she does make-up for TV shows, and any other occasion. FUNN!!! One of the Best . Cant wait to hang out and go shopping!

Sophia L.

Recently was invited to an event by MAC to come and get first peek at the new M*A*C x Nikki Minaj line that came out. Wasn't certain on what to expect other than testing some of Nikki's Nudes.....but I left beyond pleased! We did have some wait time....not much (working with customers) ....but all the employees acknowledged us and as soon as they became available we're hands down AWESOME! Marissa got me set up with a few other gals and even came over to make sure I was flawless when I left! Walked out with Nikki's N*U*D*E and kept getting major compliments on my lips! Even went back to get the same shade for my coworker! Second major Event experienced at this store and it's always been GREAT service......positive ENERGY and I don't think I'll be going to another MAC store!

See all

1 month ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

6 months ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

2 months ago

I was tasked with looking for some hard to find items and Alana was amazing. She helped me find everything on my list. Thank you, Alana!

Helpful 0
Thanks 0
Love this 0
Oh no 0

8 months ago

Helpful 0
Thanks 0
Love this 1
Oh no 1

7 months ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

2 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

8 months ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

9 months ago

Helpful 0
Thanks 0
Love this 1
Oh no 0
Photo of Ailla V.
256
238
997

5 years ago

Helpful 9
Thanks 0
Love this 5
Oh no 0
Photo of Kim H.
1540
590
1666

4 years ago

Great mall in the Glendale area. Lots of shops and restaurants. If you want to get your steps in this is the place. Lol.

Helpful 5
Thanks 0
Love this 4
Oh no 0

3 years ago

Helpful 2
Thanks 0
Love this 0
Oh no 0

16 years ago

Helpful 4
Thanks 0
Love this 3
Oh no 0
Photo of Ruzanna P.
9
110
104

3 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 0

2 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 2

4 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 1

9 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 0

14 years ago

Helpful 5
Thanks 0
Love this 1
Oh no 0

11 years ago

Helpful 1
Thanks 0
Love this 2
Oh no 0

3 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 1

7 years ago

Helpful 0
Thanks 0
Love this 1
Oh no 0

11 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 0

4 years ago

Helpful 0
Thanks 0
Love this 1
Oh no 0

6 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

13 years ago

Helpful 24
Thanks 0
Love this 21
Oh no 0

13 years ago

Helpful 10
Thanks 0
Love this 5
Oh no 0
Photo of Sarah W.
255
23
0

14 years ago

Helpful 15
Thanks 0
Love this 9
Oh no 0
Photo of Joanna H.
23
185
34

12 years ago

Helpful 10
Thanks 0
Love this 6
Oh no 0
Photo of Ruby C.
32
28
59

10 years ago

Helpful 6
Thanks 0
Love this 1
Oh no 0

17 years ago

Helpful 1
Thanks 0
Love this 4
Oh no 0

17 years ago

Helpful 5
Thanks 0
Love this 0
Oh no 0
Photo of Angela A.
172
72
36

9 years ago

Helpful 1
Thanks 0
Love this 1
Oh no 0
Photo of Selin A.
43
77
17

11 years ago

Helpful 2
Thanks 0
Love this 1
Oh no 0
Photo of Zina K.
428
115
94

15 years ago

Helpful 2
Thanks 0
Love this 4
Oh no 0
Photo of Alma R.
95
112
131

12 years ago

Helpful 2
Thanks 0
Love this 6
Oh no 0
Photo of D R.
0
10
3

7 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Min T.
416
2154
544

18 years ago

Helpful 3
Thanks 0
Love this 1
Oh no 0

6 years ago

Had a first good experience going to this Mac store and was greeted and assist by a employee name Christine she so helpful and sweet

Helpful 0
Thanks 0
Love this 0
Oh no 0

11 years ago

Helpful 1
Thanks 0
Love this 4
Oh no 0

10 years ago

Helpful 2
Thanks 0
Love this 0
Oh no 0
Photo of ronda a.
173
28
12

12 years ago

Helpful 3
Thanks 0
Love this 0
Oh no 0

Page 1 of 5

Ask the Community - MAC Cosmetics

Review Highlights - MAC Cosmetics

Throughout the entire process, Zabrina explained what she was doing, what products she was using, and why she was using them.

Mentioned in 2 reviews

Read more highlights

You might also consider

Christy Yoo Artistry - Third from left, bride, and groom hair and makeup by Christy. Everyone else was jealous!

Christy Yoo Artistry

(124 reviews)

Christy and her team made my wedding day absolutely seamless, luxurious and stunning. From the…read morebeginning, her admin team was very communicative of the whole process and made sure to inquire about any specific needs of myself (the bride), my bridesmaids and my mother. It was very important that I hire someone who does BOTH hair and make up, and is knowledgeable in different skin tones and skin/hair textures. When I shared my concerns that sister (maid of honor) has eczema with overly dry skin and patchy hyperpigmentation- Christy did not even blink twice. She was able to advise my sister how to prep the skin before the big day and reassure me that she would strategize with her 2nd artist who would actually be doing her make up, for my peace of mind. I opted for the hair and make up trial, which is optional, but I am glad I did. It gave me and Christy not only an opportunity to build a rapport, but also for Christy to work with my skin texture and get to know my undertones. I shared my vision with her, and she did not fall short of the execution. Although some inspo photos I chose did not suit me, we were able to work together to identify and adjust what worked better for me. When wedding day came, the execution was flawless and everything I envisioned. I booked the Concierge package, and I couldn't be happier. Not only did it financially make sense for me (due to my bridal party size of 5 + mom) as opposed to paying for services à la carte), but also having Christy w/me throughout the day was amazing. She touched up my hair and make up through different photo shoots and transitions, she was my go to girl for all things glam- which is pivotal on the big day. The 2nd artist she brought with her did my bridesmaids make up and some of their hair. Although I didn't work with her directly, I observed and listened to how she interacted with my girls. She reviewed their inspo before the wedding, but reviewed it again with them directly, asked what they liked and didn't like, and if they were ok with "xyz." All my girls had a great experience. All in all, 5/5 stars without question. Stop overthinking, let someone else handle the details for you, book Christy!

I am so happy I booked Christy for my wedding makeup and hair. From the very beginning, she was…read moreincredibly thorough, communicative, and professional, which immediately put me at ease. Her skill is truly amazing--she completely understood the assignment and brought my vision to life perfectly. The final look turned out exactly how I wanted, and I felt so confident and beautiful on my big day. My hair was absolutely stunning. Christy was so patient throughout the process, thoughtfully incorporated all of my feedback, and somehow knew exactly what I wanted even when I couldn't put it into words. I was so thankful to have someone I could fully trust on such an important day.

MAC Cosmetics - cosmetics - Updated May 2026

Loading...
Loading...
Loading...