Just came back from MAC. The store was empty so that might explain the service. Mind you, two days ago I visited the MAC store at the Brea Mall and the one in South Coast so maybe I was just spoiled but I do not appreciate someone hovering over me. This girl made me uncomfortable and nervous. When I moved to the eye shadow station there she was following me and when I tried on the eye shadow she was looking at me the entire time, even when I poked my eye with the q-tip (most likely because I was uncomfortable). Also at the previous MAC store visits, the sales associates were super generous with the glitter samples/freebies. When I asked hovering girl (and I already had at least 4 items ready to purchase, no freeloading here), she didn't seem too keen on the idea and gave me a PATHETIC scoop. I was just used to the amazing service I had received at the other two malls. I don't think I'll be returning to this MAC store unless they have something that the other stores are sold out of. Bonus star because at least I wasn't ignored. My eye still hurts. :( read more

It would be nice if you were actually open til 7 like it says here except I just drive all the way to Glendale to find out the store is closed an hour early for inventory. Waste of time and gas. I'm pretty sure there's a better way to get these things done without inconveniencing customers. read more

MAC Cosmetics - Cosmetics & Beauty Supply Near Me - Glendale, California

WORST CUSTOMER SERVICE EXPERINCE EVER!!! We had an appointment that we made over the phone, apparently the lady on the phone told us the wrong time because they told us the appointment was for 30 minutes earlier then we were told. They took us after ONE HOUR even though they made a mistake and they all acted as if they were doing us a favor. Paid $60 for the make up application, manager was rude, the MUA was extremely rude, she had an attitude and was very sarcastic she asked me "Not to touch the brushes and if I wanted to see one I can ask her for it and she will show me it." I've never been told I can't touch something I am going to buy in that case don't have them out for display! Worst experience ever, I will never go back to MAC I should have gone to Sephora which is were I always go, they're always friendly and know their make up. Never again!!! Everyone at this MAC location is rude, entitled, arrogant, not helpful or friendly and they treat customers as if they are doing us a favor. Do not come here you are better off going to Sephora for a minimum purchase of $50 worth of make up you can get a 45 minute full face makeover. Better make up application, exceptional service and a better experience all together. read more

I'm 31 years old and have never used MAC in my entire life....mainly because I was always intimated to walk into the store and also because I'm not a huge makeup gal. BUT...I needed to feel extra pretty for my work Christmas party because I'm 5 months pregnant and have been feeling like such a dud. I decided to try MAC since my best friends make up always looks fabulous. When I walked in, I was greeted by ZABRINA who ended up doing my makeup. She was very welcoming and accommodating making sure I was comfortable in my chair. Throughout the entire process, Zabrina explained what she was doing, what products she was using, and why she was using them. I really appreciated that since, like previously mentioned, I know almost nothing about makeup. Also, throughout the entire time, other employees were checking in to see if everything was okay...and also to chit chat briefly about my pregnancy since they found out I was having twins. lol everyone was so nice!!!!! I walked out of there feeling fabulous and received compliments on my look the entire night. Zabrina is such an angel and she made my first experience at Mac such a wonderful one. I'm now a customer for life! Thank you, Zabrina, for making me feel so beautiful that night. read more

Hello my dear lovely friends! Today was a tough day. I had to take my gorgeous girl into the Apple shop at the Glendale Galleria and discovered they had to keep her for 5-7 days before she was ready to go and all fixed....totally unhappy and traumatized, I did a little shopping. Since I have been having some hard days lately, I decided, being with out my princess isn't a good idea. So I packed her up, strapped her on my back and went for a stroll in the mall. Started with my fav lip gloss at Origins...totally yummy. Then found myself at MAC. Yes Mac, blessed Mac. I love this place. I discovered it on a weekend...and dear my, not a good time to come. So busy, hard to get service, and just plain crazy. But today, I came in on a Tuesday after 6 pm and to my surprise I was greeted by Welfrey. Welfrey is a gentle man of many talents. He was welcoming, Patient, knowledgeable, and didn't remark on my brows. My sad bushy brows that I am growing out. (Please don't revert to looking at my photos..thank you.) So overall, I got what I needed, and what I discovered I needed all of the sudden. And me and my little girl are back home and she is enjoying the love of me writing this review on her. Yay! Thank you Welfrey, I wish you much success! read more

MAC is really cool with their colors and all, but lately when I went for a check-up and just asked a off topic question about my face to he Doc. he replied back saying... "Its the dirtiest make-up, I do not recommend even putting the chapstick on." Wha?!? I was shocked to hear that since I love it! He said since I don't want to ruin my face to start doing Bare Essentials, Esta Lauder and natural stuff that don't clog the face pors... So, I switched to Bare Essentials... Since it was close by in Americana. Now, I feel like I'm glowing all the time, no more break outs or dry chapped lips! WoW, go Doctor! F- 1 Star read more

Man, I must have went to MAC on a day when Erica didn't. I kinda buy makeup like I buy wine; the more expensive it is, the better I think it is. So if they say that MAC is the best okay - I have nothing to dispute that. For having what I think is a good quality product, and it seems to make even me look a little better, I give it two stars. I'm usually a generous tipper....but I gotta say I thought the service at MAC when I was there sucked. Do they not get paid on commission? I thought that I was imposing on them. I asked for help, and then stood around for a while while some of the employees laughed about something among themselves, perhaps about the thick asian chick who really felt that buying their makeup would make a difference... One time I went by MAC to find them closed, so I strolled over to Nordstrom to buy my MAC. They were really cool there, and treated me like the exotic Asian princess that I believe myself to be in own mind.... to me it's been worth it to go over there, even if it's a little more expensive. read more

I have came here twice to have my make-up done and I have been extremely happy on both occasions. My make-up was done my Patty and she has been amazing! She is extremely sweet and welcoming. She has always delivered on my make-up looks and is also ver hygienic with the use of products. I would definitely recommend Patty! Thank you for being a kind soul! I will be coming back! (: read more

Had a first good experience going to this Mac store and was greeted and assist by a employee name Christine she so helpful and sweet

Best feeling is when walking into a store and feeling welcome, that's exactly how I felt when walking into MAC today. Bedina, was very helpful and my shopping experiences was amazing. She knew exactly what I wanted and she made really good suggestions. I'm so pleased with my purchase, she helped narrowed all the best products for my collection. Also, Benjamin was so nice, friendly, and helpful. So, if you are looking to build your collection, please go visit Bedina and Benjamin. You'll have a great time shopping. P.S Im so happy with all my new lip sticks. read more

One word: Kenny! MAC knows what they are doing cause they hire amazing professionals like Kenny. Never pushed me to buy, never rushed me even tho it was kinda busy, took his time reintroducing me to the newer products, and showing me how to apply them. As a full figured girl, I get ignored a lot and he came right up and helped me out. I will be back for more! Sometimes the hullabaloo of the mall can make it seem like it's not worth going, but do your self a favor, stop by. I haven't been in a while, and I remember why! I'm going to spend my husband's whole paycheck! read more

MAC Cosmetics - Nice golden smokey look he did for me. - Cosmetics & Beauty Supply Near Me - Glendale, California

Horrible MAC store! I've come here at least 5-6 times because it's the closest Mac and it always seems to amaze me how horrible they are EVERY TIME! I came in today to get my eyeliner and eyelashes done. First... No one offers to help me so I go to the register to ask for my lashes to get done.. While at least 3 artists walk by me without offering to assist me. Customer service is horrible here! The first person who helps me was really nice and friendly. Then I was asked to pay for the lashes which is understandable, but she then tells me she wasn't going to be the one doing them after I explained to her what I came in for(in detail). Another artist takes me to a chair and starts preparing the lashes.. I knew she didn't know what I wanted because she was given no instruction. I tell her what I would like which is just eyeliner and lashes. Pretty simple. :/ of course not. I have to walk her through the steps, primer, then eyeliner.. Etc. Long story short.. I was not satisfied, the eyeliner was not what I asked for and she didn't ask if I liked it, she handed me a mirror and said "have a good night"..but at this point I was over it and left. Customer service needs some work, and the artists are ALWAYS a hit or miss. Im better off making the drive to the MAC in Burbank Mall. read more

So three days ago I had gone to Mac for an appointment to get my makeup done for a special event with my family. Kenny was the available makeup artist at the time I had arrived and at first he was very helpful. I showed him a requested makeup look from my phone and he had no problem doing it. When he was finished with my look I absolutely loved it (the eyeshadow and lip color) except the skin tone he had chosen for me was at least 3 shades darker than my actual skin tone. For as white as my skin is, when he was finished it looked like a tanning salon turned me into an orange. It was a very obvious color transition. I don't think he took the time to find a color that matched my chest/neck and instead chose a color that matched my face (as my face is tanner then the rest of my body). I was not happy with the outcome of my makeup so I asked him if he could perhaps remove it and try again. The second time he was close to my skin tone but not quite, I still had a visible line underneath my jaw line that showed the color of my skin was different from my face to my neck. He tried again but after hours of sitting still and hoping that this makeup experience could still turn out great I then realized the time of my event was going to start in an hour. I still wasn't dressed, my hair was not done and my makeup was still being done! Thankfully, this makeup artist had finished the look and it was perfect. I asked him to set aside the foundation that he used and I would buy it at the counter. No problem. Three is a charm I guess? When I got to the counter he told me he picked out a different shade for my foundation that he believed was the correct shade for my skin (than the one I was wearing) and I took his word and bought the foundation. I thought, what could go wrong? he's a professional from MUA, he knows best. The next day (after my event) as I was getting ready for school I put on the foundation and performed my daily makeup routine. When I went to school I couldn't help but notice people were giving me odd glances and looking at my face. Wondering what was wrong I asked a friend of mine if something was on my face, she had studied me for a second before she told me that it was obvious I was wearing a foundation a shade darker than my actual skin tone. I was so embarrassed and frustrated. I wanted my makeup to look flawless and natural like the women who always post on Instagram with their beautiful makeup looks and eyeshadows. After that I went to the bathroom and washed it off. It looked horrible and I was still stuck with a foundation that gave me a bad tan. I had not realized it because my bathroom lights are not as good as the ones at Mac. Plus I had trusted this professional MUA to pick out a matching foundation for me. Without hesitation I went back to the mall with the product and returned it that very day for a better shade. Thank the lord they allowed me to exchange it even though I had opened it and used a smidge of the foundation. A woman named Vanessa was there when I came back, she was sweet, helpful, matched the foundation to my chest (as you are supposed to) and found me the most similar shade to my actual skin color. I am so happy with the shade I have now, no more orange tan, just my regular skin tone. I see that Kenny has a lot of recommendations from customers here on Yelp. I don't know if he was having an off day or anything similar. But he was not on track at all that day which ended up costing me a lot of money jumping around from one foundation shade to the next. Mac is expensive, so when I had to go through several shades until I got the right one from a different employee it was emptying my wallet. But Overall the people who work there are helpful and super nice, the store is always clean, so are the makeup samples (FYI if your afraid of germs), and even on their busiest days they are on their toes and always at your service! Vanessa all the way! read more

MAC Cosmetics - The difference between natural looking makeup and caked faced makeup. yuck. - Cosmetics & Beauty Supply Near Me - Glendale, California

My teenage daughter made an appt to have her makeup done here before senior portraits today. I was nervous because while she is really good with her own makeup and has her own distinctive style and knows what she wants and just how she likes it, she can be timid in communicating her preferences. Richie did her makeup and my daughter was super happy with it! It was perfect for the occasion and my daughter said he took plenty of time with her and really paid attention to the details. I could tell it would be a positive experience for her when I saw Richie walk out and they smiled at each other. He seemed really sweet. Overall great experience with great value. We even got a free product. And we bought some lip gloss. I am 48 and never wear makeup but I'm thinking of going in and giving it a try now :) read more

The smallest make-up store with everything in it! I admit, I don't use ALL of MAC's products, but their eyeshadows are unbeatable. It's only in MAC STORES (not MAC mall stands) that you can get their palettes. I use them for the eyeshadows and blushes. Customer service is excellent. All the girls are really cheery and have a great sense of humor. I am a regular customer, I go in about twice a month for new eyeshadow or eyeliner. Honestly, girls--for great eye make-up, from primer (paint), eyeshadow, liner, glitter, mascara--MAC is amazing. Bad points:: Maybe it's just me--but using their foundation and powder make me break out. So I just stick to the eye make-up. read more

I had a really nice experience here-- They were pretty busy, but Ashlee (Ashley?) helped me find what I was looking for even though I wasn't quite sure what I wanted.. and I was asked if I needed help by at least 3 other employees. I tried on a few kinds of make-up while in the store, and Ashlee helped me out so i walked out looking even.. (you know how it goes when trying on make up, you either have half a face, or you have to wipe it all off... I walked out looking better than I did coming in) and I even came back buying more because I loved the mascara. (I came in to buy my favorite eye brow pencil & new eye shadow... I ended up replacing my entire makeup collection) read more

Wow...my first review. Fitting that its a place I've never been and went somewhat on a whim. K...so we might all know how M.A.C will come out with limited edition products and if you lag (like I did) you miss out. Period. Not available on the website. I even looked on the Canadian website but they don't ship to the U.S. like it states. Odd. Don't get it. Maybe I was doing something wrong. Okay. So, I was on a desperate search for Lavendar Whip lipstick, from the somewhat recently launched Cream Team Collection. Gone everywhere!!! I called ALL M.A.C closest to me and then some, no one had it. So, when I call the Pro Store (Not in Nordstrom, 2nd floor across from Apple) a very friendly sales associate helped me and to my glee said they had it. I busted it down there. I went down with the intention of buying somethings from the Sugar Sweet Collection, perhaps the Grand Duo and definitely from the Cream Team collection. I had everything I could possibly ever need from the Hello Kitty collection. I was asked if I needed help approximately 3 or 4 times while I was there. Which I truly appreciate. Because, I really get bothered when they don't. When I made my decisions I was lastly approached by a lovely associate named Kristina Swesey. I'm not a stalker or anything, but at the end of my purchase I did ask for her business card because she was just so amazing! We discussed some of my purchases, and she answered my questions. Showed me some great alternatives or suggestions of what I might prefer based on what I was telling her my problem areas were. Oily Skin, Acne scars, etc... Amazing is all I can say. I've worked in customer service...my whole life and I always try to go above and beyond because of the exact same reason I felt that day. You feel good about your purchases, you get what you really want (without buyers remorse). I'm looking for different M.A.C's and will try out the West Hollywood Pro store as well. But, I think in my heart of hearts I'll be making some regular trips to this M.A.C store because of not only Kristina whose beautiful by the way, but the whole staff. They were all so friendly and upbeat. read more

Stop by to get some Xmas shopping The employees very helpful & store clean And well stock. read more

MAC Cosmetics - Cosmetics & Beauty Supply Near Me - Glendale, California

It was the day of my godson's baptism, so my best friend and I booked appointments for makeup. The day we booked the appointments, the girl explained that it is 1 appointment per hour as the makeup artist is with ONLY you. My best friend went first, but she was 5 minutes late. She said she waited 5-10 minutes and the artist did her makeup (BEAUTIFUL). I was 10 minutes late to my appointment. When I walked in, NO ONE GREETED ME OR ASKED IF I NEEDED ASSISTANCE. WAITED FOR 30 EXTRA MINUTES BEFORE THEY STARTED MY MAKEUP. My appointment was 12-1. I left the store at 2PM. I was late to the baptism, which started at 2:30, but thank God I was just in time to baptize my godson. The artist herself was friendly and did a beautiful job; the service from others and lack of commitment to appointments earned this MAC store 1 star. read more

Love everything about this location! All the sales reps are super helpful and know their products to a tee xo

I needed new foundation for work. I went to sephora and everyone was so rude and rushed. I decided to try MAC and they were so amazing. They were super busy (due to labor day) but David helped me out and he was INCREDIBLE. Very patient and answered all my questions and helped educate me. (I'm horrible with makeup). I will definitely come back here. Thanks David! read more

I got a gift card for Mac and went to the one in the mall, big mistake! They seemed to busy working on commission then taking the time out in really helping u. I'll stick with the one in oldtown Pasadena. read more

MAC Cosmetics - They have cute bags. - Cosmetics & Beauty Supply Near Me - Glendale, California

Andrew is fabulous! I came here with Christina, Diane, and Walter. We went on a shopping spree! I was like a kiddie in a candy store. Do I wanna make some palettes? Do I want brow stuff? Powder? Eyeliners? Lip stick? Gloss? SHOOOOT. Why not get it all!? Andrew and Christina helped me pick some AWESOME colors AND gave me tips on how to wear them. I am learning how to put eyeshadow on so all the tips are very helpful. Play with colors, blend and blend. That's what I am learning the most. The store is just great. Everyone had on cute colors and I had a great time! :) read more

Is this the shop in Nordstrom? I hope so! Okay service, today I had a super helpful girl even though there were others waiting and she was the only worker. Another time the girl refused to help me put on make up because she, "just cleaned the brushes" I found out later that it isn't hard to DRY them off quickly from other, more seasoned, make-up artist/friends... so I felt fooled and that means I was pissed off. Anyways, I had 13 bucks on a gift-card for Nordstrom, I came back and they still got my business. :P Oh well... I don't know much and they are USUALLY super helpful. read more

The service I received here was exceptional. Sabrina was the girl who helped me. I was really impressed by how knowledgeable she was and how much great advice she gave me. This girl literally spent almost an hour putting colors together for my 15shadow pallet. We weighed the pros and cons of each color and set up a beautiful pallet for me to use on clients (i do makeup now, oh yeah). She also helped me pick out some brushes. She wasn't pushy AT ALL. In fact, I loved how considerate she was of my budget. When I told her that I didn't want to spend too much quite yet, she helped me pick brushes that could handle more than 1 task so I wouldn't have to buy too many quite yet. Same with shadows. Anyway, this is my third time at this store this year and I've received really good service each time. Their selection isn't quite as large as, say, a MAC pro location but it's still a great selection. The only drag is parking at the stupid galleria. read more

MAC Cosmetics - My new palette (the broken one was replaced). - Cosmetics & Beauty Supply Near Me - Glendale, California

I was here yesterday and a little intimated because I NEVER wear make up. Nothing more than liner and shadow. I was looking for a change. Richard, I believe helped me out in a 5 minute crash course of foundation application...Yes I'm that far behind. It was quick and fun---the place was nearly packed. I bought a foundation, 26.50 a concealer, 16.50 a liner, 14.50 and a foundation brush 34.00 for $100 and change. Not bad. read more

I've always been very hesitant to go to a MAC Cosmetics store because of all the reviews I've heard. But today (7/17/17), I really wanted to get color matched for their Pro Longwear Foundation. Walked in and within a few seconds (maybe about a minute of looking at lipsticks), I was greeted. To me this is already a plus because I usually do not get greeted at beauty stores unless it's really empty. I have a real knack for not looking at name tags, but a man asked me if I needed any help and I asked him if he could color match me to the foundation I wanted. He proceeded to ask if I had a primer and whatnot and he matched me. Now here's another plus, because I haven't really tried anything from MAC, he offered to give me some samples of the primer and foundation! (I've heard so much controversy about asking for samples and was delighted when he offered me some.) I also asked him more questions about application techniques and he was very patient about answering all of my questions! Thank you! Also, I noticed how he treated the customers that walked in. He took care of the customers in chronological order in which who walked in first, and he treated them with respect (which is how it should be). I only spent about 10 minutes in here but the place was well kept, everything seemed to be well stocked and was very clean! Only reason why I gave this four stars out of five was because I noticed how this man who took care of my questions was the only person on the floor taking care of the customers. There was another employee who didn't help him out and by this time (probably around 1:45-2:00), the store started getting more customers. By the time I walked out, the woman employee that I spotted (who went to the back once she saw me step into the store) still didn't come out to help out other customers. Other than that though, I was really impressed with the customer service I got here! Thank you to the employee who helped me today! (You know who you are lol) read more

I LOVE Mac Cosmetic, however I try to buy their products on the website because I hate being hassled by sales people. Maybe they think I'm a shoplifter or maybe they try to annoy everyone? All the people that work there are very nice, but they don't leave you alone. Sales person #1 will come to help me. I turn them away nicely. Sales person #2 comes up to me. I say I'm doing fine. Then sales person #3 and #4 came to see if I am ready to check out. I tell the I am still looking. Sales person #1 comes back to me and pushes me to check out. I politely tell them to get lost. Sales #3 comes back to check me out(when I am clearly still looking.) And there is more of that, but I wont wast you time. OMG This is within about a 6 minute span. Must be commission sales...? I'll continue to shop on maccosmetics.com so I don't feel horribly rushed to pay. They were nice there, but hyper as hell! PS- It was years ago but... They wanted to do my makeup once and make me look like a drag queen hooker that was 5¢ a dance. I was 13. read more

I was satisfied with the customer service despite all the negative reviews. Sales person asked me couple times if I needed help. When I was ready for her to finalize the sale I called her and she was more than happy to help me with that. Love my new make up! read more

I love this MAC store! I used to actually come here all the time when I used to live in Glendale. Its located conveniently inside the Galleria, so its very easy to stop by when you are out shopping. They are always well stocked, and when a new collection comes out they always have plenty available... but even if they don't their staff will still go out of their way to make sure you get the stuff you wanted to buy... One time I was looking for a certain MAC brush that they were out of stock on and one of the MUAs promptly offered to call the nearby MAC counter at Nordstroms to see if they have it! If you go on the weekend, look for Karisa... she's a super nice MUA there who was always accomodating and helpful... even when I tended to ask newbie questions. read more

I like the new set up but what I don't like is the customer service. In the other location (right across) the workers seemed more friendly and shouted HEY or HELLOO or WELCOME in their cutest voice but now? You'll be lucky if they even take a moment to look at your face. I don't understand what is going on with them. I am taking 1 star off for the whole crew in general. The guy who helped me on my last visit was very friendly and walked up to me when no one else did - even when I asked the counter if someone could help me. I can't remember his name but he had blonde hair (if that helps) I told him what products I needed and I asked for a few suggestions as far as bronzer and blush. He had no problem explaining the difference and the shades that would look most natural on my skin tone. He didn't try to sell me anything extra and I honestly thought that was very nice of him. What I love most about mac though is their studio fix foundation- it lasts me a little over 7 months sometimes even up to 10- when I'm not reapplying constantly. read more

I really love MAC products, but the staff-not so much. I was ignored when I was browsing around, even though I looked confused as to where the product was that i was looking for. Since the staff didn't approach me, I asked one girl to help me out, and she looked at me like I was 'interrupting' her from chatting with her coworker. After she helped me locate the lipstick and concealer I was looking for, I asked her if I can get color matched. After rolling her eyes, she proceeded to pick out two shades and then used both to conceal some zits i had. I wasn't sure which shade matched me, so I asked for a sample of both. She put a drop into each container, not even enough to conceal a small zit. It's like why are they so against giving out samples? I am a frequent customer of the brand and want to try something out before spending big bucks on an item. This seems to happen at most MAC stores, which is the reason why I switched to Sephora brands, because their customer service is excellent and don't hesitate to let you try on whatever you'd like before you purchase. I did end up purchasing the lipstick, because I loved the color, but I won't be going back to MAC for a while. read more

This is for the department store location. MAC in Bloomingdales is awesome. Super friendly and knowledgeable! They ran out of the lipstick I wanted but I learned a neat trick to turn my lipsticks into 'matte'. A+ read more

Friday night I happen to walk by the MAC store and I was so excited to see my favorite artist. I never see her during the week and I was very happy to see her. Sandra is always happy with a positive attitude the store was super busy and she was able to help not only me but 3 other people. She always shares tips and tricks and always has great eyeshadow combos. Thanks to Sandra my MAC collection is growing, growing. Sandra is the BEST!!!! read more

I couldn't wait for today! The debut of the Star Trek 50th anniversary line of makeup is available!!!! I walk up to the display which is right up front in a corner... First things first, it was a discussing mess! The tubes of eyeliner all were leaky and all over place, not to mention they hadn't bothered to cut the applicators so it was a free for all in intruding bacteria and what not directly into the sample product, the display was missing all the brushes and a few other things and one of the eyeshadow cases had been broken! This was the first day! You really don't have to care about Star Trek but you really should care about your products and the way they are displayed. So after testing every single item available on the back of my hand I had still not even been greeted! One customer was being actively helped while three other employees stood around the counter with clearly better things to do than help me. So I left. I went over to the Americana where not only did I buy almost one of each of the Star Trek items but some other things as well! Thank goodness they are so close and able to pick up the slack from the mall store! I'll go out of my way to make all future purchases from the Americana store. (I've included a picture of some of the grossness) read more

MAC Cosmetics - The tubes of makeup were a mess! Yuck! - Cosmetics & Beauty Supply Near Me - Glendale, California

I had not been to Mac in some time. I had a GC and needed to replenish some MAC items so I decided to go. I was introduced to ELI who was very professional and a very handsome young Man, he reminded me of a young Dave Navarro. He helped me with some new colors for a wedding I'm in next weekend and introduced to me to new and innovative MAC products. Everyone was very nice and attentive. Great experience.... read more

My makeup was done by Ashley , she is great.nice positive attitude,very professional and patience, she choose beautiful colors , I'm very happy with the service, I will always choose this store because of professionalism and great customer service Thank you Ashley your Awesome!!!!! read more

I decided to stop by MAC to see if I was using the correct foundation. I was introduced to Sandra. She was Amazing! Very sweet and knowledgeable. She walked me through everything and introduced me to some great products, which I LOVE! I will definitely be back to see her! read more

No customer service here.. they walk by and don't even acknowledge you. I went knowing what I wanted but I browsed around thinking somebody will come help me get my stuff soon. I was wrong. 10 mins walking around the store and no one even said hi. I went up to one of the workers and asked for help to get an item that I wanted to PURCHASE she tells me she will be right with me. She went to the back and didn't see her again. Another girl came out and asked me if I needed help.. it's about frikking time right? Finally got my stuff after 20 mins. I'd rather just go to Sephora at this point.. read more

I've been a faithful, religious customer of MAC products for years. I usually prefer to go the store in the Glendale Galleria since I love that mall and the guys are always so warming and inviting with good vibes, however my last experience was not a pleasant one. An employee by the name of Marisa assisted me that day. Not only did she go against my request of specific shades, but she exhibited poor oral hygiene. Her breath smelled like ammonia somewhat with a fishy stench borderline of urine feces. I tried my best not to breathe through my nose while she was near my face so I used my mouth to breathe in and out. I was able to tolerate the odor but her behavior was rude and unprofessional and that's what resulted in me writing this unpleasant review. I definitely think management needs to address the importance of oral hygiene in this particular profession. I am no longer going to purchase from the MAC store in the Glendale Galleria and they lost me as a valuable customer. I can assure you my family and friends will avoid that store too! read more