This review is because of Natalie!!!! I had such a great experience, and I especially want to thank Natalie! She was incredibly sweet, patient, and genuinely helpful from start to finish. What really stood out was that she even stayed after closing hours to make sure my sister and I were able to complete the skin analysis test; we were taken care of without making us feel rushed. It's rare to find someone who goes above and beyond like that, and her kindness and dedication made all the difference. Thank you, Natalie, for your outstanding customer service--you truly made my experience a great one. Highly recommend! read more

I use Korean products for skincare but it's frustrating when you run out of a certain product and the only option is to order online which could take several days to be delivered. I've heard nice things from friends about kiehl's products. This location in the Americana is the nearest one to me so I dropped by to see a staff member. I met Brian who did my skin analysis and discussed the results with me. He even emailed me the results and gave me samples to try. I love that he didn't do sales pitch. I really wanted to try samples before I decide on buying. read more

Kiehl's Since 1851 - The samples I got - Cosmetics & Beauty Supply Near Me - Glendale, California

Victor helped me and even used a computer to analyze my skin. He is so friendly, helpful, very knowledgeable and so amazing! He took time to explain all the products and I have learned a lot from him! Amazing ! 5 thumbs up! Highly recommend this Kiehl's branch due to the amazing service of Victor!!! read more

Victor was so nice and knowledgeable 11/10 experience because of him!! He gave my friends and I so much great advice.

Amazing experience! Alisha was so friendly and knowledgeable! She helped me get an assortment of products to help heal and hydrate my breaking out skin! They even have a skin consultation so you can get to the bottom of your skin issues. Also cool to hear the story of the brand. Thank you again Alisha!!! read more

Kiehl's Since 1851 - Moisturizer, Serum, acne wash, sunscreen - Cosmetics & Beauty Supply Near Me - Glendale, California

Honestly, everyone here is amazing and so kind! Alisha helped me with my skin analysis and questions about my skin concerns. Lovely Lovely staff read more

6/7/19 Kiehls Glendale 5 star for the products Negativity! Sales people are in dire need of customer training. The staff are unfriendly to each other in front of the customer and although the store was not busy no one approached me. So I had to ask for help and when I did the person I encountered was unfriendly towards me, had a negative tone of voice and her entire body language made me feel rushed. In the past the staff has always been professional. If it wasn't for the mail in promotion I would of purchased all my items at Bloomingdales. So I'm taking my business to the Kiehl's Sherman Oaks location. Almost ruined my Friday! 5 stars for recycling and my daily use favorite products: -Sunflower Deep Recovery Mask conditioner and the entire line -Butterstick lip treatment -Power Wrinkle Reducing Cream -Clearly Corrective Dark Spot Solution -Formula 133, total makes my over-processed hair shine -Eye Make Up remover For the past two decades my husband are avid users of Kiehl's products and we would like to continue going to Glendale location once customer training has improved. read more

Kiehl's Since 1851 - We love Kiehl's products! - Cosmetics & Beauty Supply Near Me - Glendale, California

This Kiehl's store actually gives you a bag!!! (The Arcadia location doesn't when I first [and last time] went there back in January 2020). This Kiehl's is located in the Americana right next to SEE Eyewear (same direction heading towards Drybar). COVID-19 Safety Procedures: Staffers wore face masks and gloves. There's plexiglass behind the cashier station, hand sanitizer available and 6ft social distancing enforced. The store is clean, relaxing, welcoming and pretty organized. There were two employees working in there when I came in to redeem my Birthday freebie (lip balm with any purchase). Timothy greeted me and asked if I needed any assistance while his coworker manned the online/in-store pickup station. I already knew what I wanted, but appreciated the gesture. After selecting my item ($32 Ultra Facial Cream Moisturizer, love this stuff!), Timothy finalized the rest of my transaction and got me my choice of flavored Birthday freebie lip balm (I picked Mint) and sample, which was actually a 4.0oz of Hand Sanitizer, noice!!! Afterwards, I was on my merry way. Overall, I dig this Kiehl's location and look forward to coming back here next time. read more

Kiehl's Since 1851 - Redeemed my 2021 January Birthday Freebie: Lip balm w/any purchase ($32 Ultra Facial Cream Moisturizer) & 4.0oz Hand Sanitizer sample. - Cosmetics & Beauty Supply Near Me - Glendale, California

First time checking out Kiehl's and Ben (manager on duty) was wonderful! He helped me choose some great skincare products and by the end of it I left feeling super confident and happy with my purchase. Thank you Ben!!! read more

I came in here with my mom and Victor was amazing ! He did a skin analysis on my mom gave us some recommendations and we will be definitely be coming back ! read more

Bought something at Kiehl's, and met again our favorite guy, he's name is Guy, always a pleasure to shop with Guy, he's really our guy, very nice, friendly and always a blessing to meet him at the store, i shop because of him, it encourage me to buy more, as i said he's our Guy read more

A smile won't crack your face bruh. I entered the store to a flat, annoyed greeting of..."is there something I can do for you?" How about a good morning! Or a How can I help you?, but nooooo! The transaction went ok but upon getting my receipt I said Thank you and he turned around and walked off. Someone could use some customer service training. read more

"Cleaning your skin is like cleaning your teeth." - Arpi I don't know about you but I've never been so invested in skincare before. I paid a worthwhile visit to Kiehl's for the first time in my life and was blown away at how personalised the service is regardless of how massive the company is. Love how helpful, knowledgeable and patient Arpi was with all the unlimited amount of questions that both my mother and I had for her close to closing. We felt so spoiled from the very beginning to the very end, and with the help of Nicole we were sent off with samples of: - Rare Earth Deep Pore Daily Cleanser - Rare Earth Deep Pore Cleansing Masque - Nightly Refining Micro-Peel Concentrate - Ultimate Strength Hand Salve Took home the Skin Care Starter Kit with 5 items: - Ultra Facial Cleanser (75 ml) - Powerful-Strength Line-Reducing Concentrate (5ml) - Midnight Recovery Concentrate (4ml) - Creamy Eye Treatment (0.5 oz) - Ultra Facial Cream (0.95 oz) tl;dr This was printed at the bottom of my receipt. "See healthier revitalized skin in 28 days. Guaranteed or your money back." read more

Kiehl's Since 1851 - 16 January 2018 - Kiehl's - Cosmetics & Beauty Supply Near Me - Glendale, California

Horrible customer service. I decided to stop by Khiels today in the morning to restock on some moisturizer and cleanser. And I happened to be with my friends who were just buying some Potato Corner right across the store. It was raining too so I told them that we can wait for the rain to stop while shopping for some products. But all of a sudden, this male sales associate (I think his name is Victor) rudely told my friends to step outside because they were blocking the entryway. She was barely just about to get out of the store to go to the Potato Corner across. Also, I was browsing through the shelves shopping AND I WAS LITERALLY THE ONLY ONE IN THERE. THE STORE WAS DEAD. I just felt bad for what happened to my friend so I decided to just leave. I just hope this guy will get some re-education on how customer service is a vital part of his job as a sales associate. P.S. the white lab coat makes it worse because it just makes the company look unprofessional lol just my two cents. read more

Worst customer service!!!!! It was a rainy Monday, I'm from Vegas about to go home but i decided to stop over Kiehls specifically this location in front of potato corner. Im a very big fan of kiehls and I already ran out of all the products that i always use from this brand so i had to make a quick stop over, but what a surprise, this employee, guy with curly hair has ZERO CUSTOMER SERVICE. WORST EVER! It was raining very hard outside, he never approached us to get inside, ESPECIALLY WE ARE CUSTOMERS. My friends are waiting outside while raining and I'm telling them to go inside since I'm buying products anyways, but instead he told us to move away from the store because we are blocking the entrance, mind you it's raining!!! Im a customer, would you really say that to all your potential customers?! If you have good customer service, you would let my friends go inside and entertain them WHILE ITS RAINING. Its a human courtesy, At least let them go inside since I'm buying a product. NO ONE WAS EVEN INSIDE! Im a customer and my friends would've been potential customers. He could've used this opportunity to use his customer service to attract new customers in since the store was empty and he looked bored. Hopefully, he at least learns from this event and how a simple act can greatly affect the brand (since he acts like he owns the company lol). And yes im a legit customer i use clearly corrective serum, the sun screen, the moisturizer! Everything is good. Just the customer service from that guy read more

The service here is great! Victor is so kind, helpful, and very knowledgeable!! There is another young lady that works here with medium length brown hair (I apologize for not remembering her name) who is also very kind. Whenever they are working, I know I will be taken care of. Thank you so much Victor for all of your recommendations!!! I don't even care to buy these products from Sephora- I much rather have the in store experience with you. :) read more

I've only ever shopped at the Kiehl's in Sherman Oaks over the past few years, and mainly purchasing gifts for a close male friend of ours from their Mens line which he loves. Every now and again I'll pick up something for myself to try, but I'm addicted to Fresh so I don't often use Kiehl's personally. We went into this location to purchase a holiday gift for my boyfriends brother and were met by an employee who wasn't so friendly. Bothered me a bit and even caused me to tell my boyfriend we should purchase from our usual store. She wasn't pushy but not friendly at all, and continued to basically tell us what we could touch or purchase and what not. Excuse me, I don't need to be told I'm not able to purchase something from you're display shelf. Rude! I had to tell her my boyfriend isn't trying to purchase this exact bottle, he is simply looking at it. It was nearly enough to have me walk out but I stayed. They are currently running a $20 off of $65 promo, you may need to be a member which I am and which is also super simple if you aren't. The products I've used and liked from this line include the brief stint of their Pure Vitality Skin Renewing Manuka Honey cream, which I haven't seen around lately and I absolutely adore their Coriander hand cream. It smells sooooo good. Their avocado eye cream and facial oils are also very nice. I've gifted a wide range of their men's line and it always seems to go over well and used a few of their other products at Equinox (shampoo, conditioner and body lotion - which were all so so in my opinion, for my needs). Most recently I purchased the Coriander body/shower gel, another Coriander hand creme of course and their absolutely amazing Dry Oil with Almond and Vanilla (smells sooo good and feels silky smooth amazing on the body!). I'd recommend shopping here for skin care needs and by the time we were ready to check out we were helped by a young man who was very friendly and helpful unlike our first encounter with the very strange and rude woman employee. Oh! SAMPLES! These are always fun, they are extremely helpful with recommended samples, which are always nice to try prior to purchasing skincare products that are a bit higher priced than your grocery store Aveeno, Lubriderm and Dove ;) So definitely go that route if you aren't completely sold on a product right off the bat and they'll be happy to provide. read more

I just came from this store at the Americana at Brand. When I was outside the glass door outside, a guy/staff sitting inside and I thought the door was locked. I was standing outside and he did not even get up from his seat to let me know that it is open or to welcome me. He was just watching me outside trying to figure our if door is locked. As soon as I got inside, I asked for his name and it was Boris. I was there to pick up an online order. When I asked for samples and how many I can get he kinda i can only get one or two. He is not friendly and not welcoming. read more

Great store for skin care Dont pass up on gifts. They have variety And helpful for answering Skin care questions. Mens and women skincare Def. Pass by .. See selection read more

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An expert took the time and did the dermaread machine on me and guided me towards a healthier effective skin care routine. After the dermaread he suggested many products for my skin and went as far as testing them on my face to ensure I loved the product before buying it. The costumer service in the store was absolutely amazing he answered all questions and went into further detail with me to insure I fully understood. He had me leaving fully confident in the way my skin felt and what my nexts steps were to continue to make my skin feel that way. I appreciated everything the employee taught me and I will be returning again. read more

Came in for a facial and Nicole was so kind and made me feel so welcomed. She took her time with my face and even moisturized my hands!!! Literally I was in shock with the snack also :') she also put a lip oil at the end that matched my face perfectly! Couple hours later, my face looks so good... I woke up from a nap and I'm still glowing!! My face feels less swollen and hydrated. Kiehls products already speak for themselves, but the staff in this location really makes the experience so comfortable. I'm never pressured to purchase things I do not need, and they genuinely want to make ur skin feel the best. Thank you again Nicole, I haven't stopped raving about my skin and your care for hours!!! read more

I wouldn't consider myself a skincare nut, but to some (especially my boyfriend), I am obsessed!! I was glad to stumble upon this Kiehl's in the Glendale Galleria since the Kiehl's store locator doesn't seem to show any locations in the LA region despite there being locations in nearly every Westfield mall. I also am always happy to purchase something in store rather having things shipped to me to reduce the environmental impact of shipping. I generally like Kiehl's products and was excited to have a wider range of products available to me as the websites I use have a curated/limited selection. I don't remember who helped me in the store, but the older woman there made me feel like an inconvenience for asking questions :( I asked her questions like which product is more moisturizing, which face mask have people liked the most, and she lowkey blew me off and pointed me to the information cards that I already read. The other Kiehl's employees stood in the back talking to each other, so I can't say that customer service is personable. I ended up buying the small size of the turmeric mask, and I don't really feel like it's even doing anything for me. I do like the cream that I bought since it keeps my dry ass face moisturized all day, but I wish I received better customer service since I didn't really feel helped. I would have been equally as informed if I bought online. read more

Please do something about the older lady who works here. It makes me not want to shop here. I just don't understand why I ALWAYS have issues at this particular store when it comes to my email and rewards points...oh it's because of the older lady who is very incompetent. It never fails, I always have problems trying to check out at this location and of course I always get stuck with her when it's time for me to pay! It takes her 10 minutes to type in my name and email. I have NEVER ever had any other problems at any other Kiehl's location! I also received multiple emails stating that I have a $10 reward certificate so I wanted to use it yesterday (mind you, I got the email yesterday and even showed it to her) and she refused to give it to me because I didn't have one. Wtf. She knew I was annoyed with her and her lack of help...can management do something about this? PLEASE??? read more

Always a friendly place! I love that staff wears lab coat because it makes me feel like I'm in a clinical setting and it's a clean and more professional look. I walked in to get some few items that I needed and I never expected a branch at this location,the Americana @ Brand. I was happy. They always have a full stock of my favorites. read more

Great location and easy access. People were nice and we got some stuff. Their product is great and will continue visiting this location. read more

Kiehl's Since 1851 - Cosmetics & Beauty Supply Near Me - Glendale, California

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Who Doesn't love Kiehl's product? We all do. But we are reviewing the business not their products today. The shop is insided Glendale Americana. Very neat, clean and tidy. Store Manager was incredible helpful and definately one of the best sales I'd ever met. She knew her customers better yet, she knew the products unlike some of the reps. at the counters in dept. stores. Always giving us samples to try. She knows after we tried it we'll definately be back. If you don't like the products, as long as its not more then half empty, they'll gladly return it for you. They show you they appreciate your business by sending thank you cards. Little gestures like that will make me go back to their shop even if it's so far away from me. They have little great incentives and specials once in awhile. They also have a green recycle program, where you return empty bottles for products! read more

Good Products but after spending $100 on basic face cream you get to buy your bag to leave the store. Really, charge us for a bag? It's really not about the money, it's petty as shit. read more

Wow. What awful service. I bought a big bottle of face wash and the pump doesn't work. So I zipped in to ask for a new pump. Should be easy in 2019, look up my purchase with my card and give me a new pump for my faulty product. I really didn't think the simplest of interactions today would end in this. Instead of, "oh no, I'm sorry the pump doesn't work, let me help you," I get "uhh, well you can always bring it back." [I don't know how to describe her tone of voice, but to say it's the bored, nasally, post-valley-girl tone of "like, I'm at work, and like you're really a problem because I only know how to ring stuff up and this wasn't in my training manual, so like, I need to not deal with stuff I can't understand."] So I inquire, "really? I have to bring it back? I'm here now." Her: "we have to see it." Me: "see it? Look it doesn't work, can I get a new pump." Her: "well if you want, you can wait for my manager to come in." Instead, perhaps I'll round up all my Kiehl's products and take advantage of your anytime for any reason guarantee. This will be the most expensive replacement pump you never gave out. Follow up: can't help but notice other reviewers say the same thing. And there are zero responses from the company. That's the attitude of a company that doesn't want business. read more

Customer service absolutely sucks, you'll never get the free samples that you choose because they "ran out" and didn't offer replacement. Your products will come smashed and when you call CS you will be hung up on after waiting 30 minutes for representatives... it's just not worth it read more

Kiehl's Since 1851 - Smashed toner - Cosmetics & Beauty Supply Near Me - Glendale, California

I was made online order and I have to pick up at Kiehl's Americana Glendale. When I got the email to pick up, I was called them, if I could pick up Wednesday morning, They said "It's Ok" But Wednesday when I was there, She said " That order was cancel and I have to pay if I still want it " What the fucking trick is that??? I already paid when I order online, So BE CAREFUL when you order Kiehl's online read more

I visited this location last week while was shopping at Americana. I was running out of my cream and walked in to this Kiehl's. Pretty busy store compare to the other locations. This place has 2 sales assistants and I was lucky that the person who was helping me was extremely knowledgable. First of all, she examined my skin for oil production and then recommended the products that will suit me the most. The consultation she gave me was more than enough, every question, detail, ingredient and usage about the products was explained to me clearly and I was happy to make the right purchase. Will I come back to this store again? DEFINITELY! :) I love Kiehl's products and this particular location! read more

Kiehl's Since 1851 - My favorite Kiehl's products! - Cosmetics & Beauty Supply Near Me - Glendale, California

I love these products , they are magnificent. I am usually the one with the most sensitive skin. I have tried millions and millions of products and they don't seem to do the great job that Kiehls offers. I love the vitamin C serum, the face wash and every other product is stock. Highly recommend everyone trying out new products to come in and have them do some testing. They measure your pores and most of all find the most effective product for your skin type!. I love Kielhs !!!! I love it so much last time I spent $300 on just a few products. read more

Kiehl's Since 1851 - These are the products I recommend everyone give a try. - Cosmetics & Beauty Supply Near Me - Glendale, California

Horrible customer service. Asked for a shaving cream that was not in stock at the location. I proceeded to ask whether any other locations had it. The sales associate was useless. "I don't know" isn't an answer when you can look in your computer and find out. Laziness at its best. read more

Kiehl's was having a 50% sale on great items. I made an online order for pick at the Beverly Center and they canceled my order because inventory unfortunately ran out when the order was received. I didn't get the cancelation email until the following morning and the sale was only for one day. I happened to be in the neighborhood and decided to swing by the Kiehl's at the Americana. I was promptly and kindly greeted by Nicole who is the store manager. I explained the situation and she was kind enough to honor the 50% off discount and I was in luck as there was only one of the items left in stock that I was looking for. She and her coworker were overwhelmed with online orders when I arrived and yet they still took the time to acknowledge me and kindly help me with my ordeal. Really glad I decided to stop by this location. read more

This is a great location of Kiehl's . They still sell their awesome shave cream and the BEST anti perspirant/deodorant you can buy. Trust me, if there is only one item you buy from them it should be their anti perspirant - it leaves no white residue and vanished into your skin like lotion. The boutique also carries other products you can't find at their department store locations. read more

This location is convenient, and the customer service is so easy-going and helpful. I'm not a fancy skincare person at all but my husband is and introduced us to the world of Kiehls. I have since learned to up my game :). When I want to surprise him with a gift, I come here and notice that it has more variety than other locations (unless popular items are sold out). I like that the store is nice and small, so I remember exactly where things are located. And most of all, the product is quality and feels nice on your skin. read more

Love this little Shop but be careful because it's so small you can literally miss it, I almost did. My experience here was really great. I love coming to the Americana in general so this is a great perk. The lady at the counter really helped me pinpoint my needs and gave me recommendations based off my skin and needs. You can also build your own serum to target areas of need. I got the vitamin c serum for anti aging and she gave me a sample of anti aging face cream. It works so well and is very smooth. Definitely recommend both products. read more

Kiehl's Since 1851 - Cute bag - Cosmetics & Beauty Supply Near Me - Glendale, California

I get so nervous walking in this place every time. Not until recently when I made a personal effort to take extra care of my skin and use the knowledge I had gained from friends in the past did I force myself to break out of my shell and ask more questions for the concerns I had when I visited this place. At the Americana location in Glendale, Nicole is the best, Her knowledge and experience and useful routines when it comes to facial skin is outstanding. On a personal note, I had always been intimidated by her because I always saw her but finally after letting those inhibitions or whatever you call them, I learned that shes super nice, wholesome, and a bit sassy which I enjoy. I also like to point out that [Miguel] from the Arcadia Mall is super friendly and caring of what your needs may be. To sum ip this review, You don't have to spend 's of dollars of skin products. Here id a company that has been making skin creams and lotion for a long time, most are organic and even a single item from your personal skin concerns can benefit you so much. It's how you feel, it's about aging gracefully, not miserably. read more

I always have pleasant experience in this store. All employees here are friendly and informative. Store manager and District manager are there to serve any customers with big smile and reminded me there is a holiday promotion starting soon so wait to apply the coupons later. I like that they care for the customers and provided great information as always. Please keep up the good work Glendale Kiehl's. read more

I'm all aBOUT Kiehl's products in general, and this store specifically. I avoid the Americana (and Glendale at large) as a rule, but I can't see myself going anywhere else to get my Kiehl's "fix". Ivania has almost always been there when I visit, and let me say that in addition to being supremely knowledgeable as regards the entire product line, she is a consummate saleswoman. When you buy any sort of luxury product, you're paying a premium for the customer service aspect of the whole transaction (which is why I never buy anything "fancy" online, because, well, I like to feel taken care of). Ivania and the other associates have the perfect tone when it comes to this kind of service, a balance between friendliness and professionalism. I will say that they can get a bit pushy at times especially when it feels as though they're prescribing a cure instead of selling a product. ( The labcoats they wear have to trigger, on a subtle psychological level, feelings of doctor-related shame and coercive guilt ) However, if you're strong enough to sift through the bullshit (and say no to a few of the most expensive products with dubious uses) you're bound to find a few things you'll keep coming back for again and again and again. Also, take advantage of their recycling program for free things. Oh, and don't be afraid to ask for samples of specific products (otherwise they'll just give you a bit of a grab-bag)... read more