If I can give them zero stars, I would. They always mess up the prescription order refill. This is…read morenot the first time that they made a mistake on my prescription. Not to mention the violation of PII asking about a person's PII information, right in an open area.

In recent weeks have had several home deliveries of OTC items. Fast service and delivery...most…read moresatisfactory. Have just set up prescription delivery service but not tested thus far. Hoping for same excellent service as with OTC home delivery.

I am so happy that there is a Hans Beauty store in my area. The ladies who work there are always so…read morepleasant and easy to talk to. They offer suggestions and tips. The pricing is very good, too. They also have a rewards program for discounts from points earned. This is my go-to spot for many things.

Nine months ago, I had an excellent review. Today is a different story. Last Friday I bought my…read morehair color that I've been purchasing from them 7-00and 8-00. The next morning I colored my hair for an event and when I opened the box for 7-00, it was half a tube of 6-00.Easy mistake. They have a hair salon next-door could've happened. I can see how it can happen. Not a big deal. What is a big deal is how Michelle, the buyer/manager treated me. When I first called her up, I asked to speak to the manager and she said the manager was not in and that she's the buyer she could help me. I told her the story, she said, you cannot return used hair color. I said, it's not a color I used. It's an incorrect color in the tube that I purchased. She said bring it in. I'll match the number with my inventory number and if it's there, I'll take care of you. I was a little frustrated and annoyed at that but I'm like OK. I couldn't go in until Tuesday. And she was not in. The person behind the counter (very nice ) took a picture of the product and my receipt and said she was sending the picture right then and a message. So I left. ***note*** it was at this time that I asked the person behind the counter if Michelle, was the buyer and the manager, and she said yes. *** I come back the next day, Thursday. So I call before heading in. Once again, I asked to speak to the manager and she wants to know who's calling. So, I asked to speak to the buyer, and she's ready to talk. Then, I tell her I'm the one who her associate sent the hair color box and my receipt. And it's frustrating because she acts like she has zero idea what this is about but then immediately says it did not match my inventory number. So that upset me. And I tell her, " that's not true" and she says well you only bought 800. And I said no, if you look at my receipt, it shows I bought two colors!! Now,I'm very frustrated because the finger is being pointed at me and I'm the customer!! I have been calling now three times to resolve this issue. And in her tone, she says how she's not trying to give me a hard time, and I said it seems like you are. And then she says come into the store. We're open from whatever to whatever and hangs up. I get to the store and she is there. I say are you Michelle the buyer, and she says yes. I said I'm the one who's trying to return the color. And she acts like she has no idea, again, about what I'm talking about. So, one more time I have to tell her the entire story. And she knows it. I know she knows. She's not dumb. She is the manager and the buyer. She's capable. She's just playing some kind of terrible game with a customer who's trying to resolve a $13 issue. And that is how I feel. And this is why I won't be returning to the store again and why I had her remove my points that I had and the ability to earn points. I deleted the app. I will never go to the store again because of her, Michelle, the manager, that she does not want to admit that she is. And the buyer She could not have been more rude to me if she tried! Her whole tone, her demeanor, her handling of the products, her body language, her look at me. It was just not a good thing to happen for a $13 product. Of which I had the box and the receipt for. And I brought in the other box that I purchased. And before I left, I raised my voice and I said you are so rude. You're not a nice person and she said I'm sorry, I'm sorry I'm sorry I'm sorry she kept saying that. I'm like you're not sorry, you could've handled this differently. You're rude. Your customer service is terrible. the whole time she kept saying, I'm sorry. And I left. As I was walking out, she yells FORGIVE AND FORGET. And I replied, I will forgive, but I'm never gonna forget. And sadly, I won't. And I liked the store. They had great product. There is another lady that was there, that was always very nice. But if a little mistake happens, their buyer/ manager is not the person to resolve that issue. She is horrible. I cannot say that enough.

Such a wonderful, small town experience! The customer service is top of the line with dedicated,…read morepersonalized attention for every customer that walks through the door. The skincare is incredible - especially the Miracol mask. Ask for Anne for any makeup/beauty related tips

great customer service. everyone is so nice and helpful. great products, especially love their skin…read morecare line. can't wait to be a returning customer!

Jackie is wonderful. My make up artist canceled me at last minute and fortunately she was able to…read moretake me and my mom. She is really professional, easy to work with, great listener and have an amazing style for her work. My mom friends planned to book for her wedding after seeing my mom and me transformation.

Jackie is amazing, talented and beautiful! She took what once was an insecurity of mine since high…read moreschool to WOW I actually have brows now! I was so tired of doing my brows as part of my makeup routine because it added that extra time and now I wake up with a beautiful matching set!

I walked in the other day because I had heard this place had makeup. Unfortunately, I had lost my…read moremakeup bag on a trip and I had an event coming up where I desperately needed makeup. One of the cashiers that goes by the name of Brenna was so helpful! She helped me find everything I needed to find and I was able to pick a few things that I didn't even know I needed. Great place and piercing selection.

This is one of my favorite stores.Evrything is very organized and the Isles Are very clean.You…read morecan find perfect gifts with very low prices.Customer service is good too.5 stars!!!

She is a very unethical doctor that is only concerned about how much money she can make and my…read moreexperience has proven that. I have TMJ and this year had gone through 3 root canals because of cracked teeth due to the TMJ. I had exhausted all other normal course of action to remedy and relieve the TMJ but nothing was working and was spending a lot of money on my dental work. My dentist introduced me to the option of Botox (pricey and not covered) and it had helped a lot. I reached out to my medical insurance to see if this could be a covered treatment for my TMJ as it would be needed every 3 month in my jaw and they said yes with a prior authorization and if a medical doctor administered it. I was thrilled because all the other medications and dental appliances I had tried had failed and the Botox provided relief to my painful jaw and I had hope it would prevent further cracking of anymore more teeth and I wouldn't have to shell out $1,000+ every 3 months since it was not cosmetic related. I had reached out to some in network dermatologist and quickly found out that doctors did not want to help me or provide that service as in network or help me submit the PA which I now know is because they want people to pay the full cost of the Botox even if for medical reasons. Then I found Doctor Austin and she said she would help me but I needed to submit it on my own but would give me the codes and information I needed but due to the extensive extra work on their end I would need to do it which was totally fine. She and was in network but I was grateful, I told her my troubles in finding an in network doctor willing to help me. We agreed that I would pay cash up front and I would submit my bill to my insurance because she was weary my insurance would not reimburse her but with my PA approved I was not worried. My insurance company informed me it was odd that she did not bill them for the service directly since the PA was approved but either way the Botox for my jaw was fully approved and she had a contracted rate per unit with my insurance. Before paying, the Doctor mentioned to me that she had many patients come in with PA and were not successful in getting reimbursed which I thought was an odd comment to make since I had all the proper documents and asked if I would send her a copy of the PA. I paid $1,125 for 80 units so $14 a unit on a credit card and was not charged a 3% processing fee. She sent me a super bill and worked with me a few times on the revision that my insurance needed so she knew I was billing my insurance. My insurance also had been sending her copies of everything (again they were treating her like a regular in network provider despite me paying cash upfront like an out of network provider) A few months later after I get the EOB from my insurance company which stated they would be reimbursing me $404.48, my portion that I owed was $101.12 but then it stated amount saved for using an in network provider was $619.40. I called my insurance to ask what that amount was and was told that amount is owed to me from the Doctor since she is in network, that is the contracted rate she agreed to for the service she gave you and they advised me to contact her for a refund. I was thrilled as I was going to save even more after spending thousands on my teeth and even more on prior Botox at dental offices and now this will be covered under my insurance plan, this is when things got ugly. After leaving a voicemail at the main doctor's office I get a call from the Doctors billing department from a woman who is irate (gave no name). She told me the following: the Doctor is terminating our patient/doctor relationship due to my insurance low bill rates, the Doctor had no idea I was going to bill my insurance, the doctor should have made me sign something prohibiting me from going to my insurance, now that I have gone to my insurance the doctor is taking a loss on this service. I assume most in network patients who the doctor has helped with PA previously probably get the check from their insurance providers thinking that is all they are owed and never go back to Dr Austin for the remaining balance and I was the first one to do it and she was upset that I did (again I assume because my experience with in network doctors is they were unwilling to help me with medical Botox). Unfortunately, I did not receive cosmetic Botox and the Doctor is an in-network provider and is obligated to bill rates assigned by the insurance company and in return she gets patient referrals. She then goes to process a refund to my method of payment on my credit card that I paid off 3 months ago for $600.82 with a receipt she charged me showing a 3% credit card processing of $18.50! She never charged me that when I paid for the services the first time and nothing in my patient paperwork stated paying with a credit card comes with a fee. It was very petty and felt almost personal.

II have to Dr. Austin and here staff are top notch. They are great to work with. They make feel…read morelike I am always a priority. Her and her staff work together like a well oiled machine. They always make sure have complete information. That takes a lot of stress away. I had reconstruction surgery on my nose from a Mohs surgery and Dr. Austin did a terrific job. Ever part if the process went exactly as she said and I couldn't be happier with the results. If you are looking for a doctor that you want to feel comfortable with, I highly recommend Dr. Austin and her staff!

I struggled with psoriasis for years--fleeting improvements followed by stubborn flares that…read moreaffected my confidence and daily life. After trying countless treatments, I finally found a routine that cleared my skin and restored my sense of normalcy. Within weeks I noticed real improvement: redness and scaling reduced, itching subsided, and the plaques began to fade. Over a few months my skin healed noticeably; areas I'd covered for years became smooth and healthy again. The physical relief was matched by a big emotional lift--no more hiding, less anxiety, and more comfort wearing short sleeves and swimwear. What helped most was a consistent, evidence-based approach tailored to my needs, plus realistic expectations and patience. If you're tired of temporary fixes, keep advocating for yourself with your provider and try treatments long enough to work. Clearing my psoriasis changed my life--more comfort, confidence, and freedom to live without constant flare worry. Thank you Dr.Chang!

Nobody is a fan of going to the doctor, but I am a super fan of Dr. Chang…read more She is smart, cares for her patients, is on time and is even funny at times. Book way in advance, the great ones are always booked up.

I am so impressed with the treatment I got in Franklin medical Center,I had a first-degree burn on…read moremy cheeks from an overuse of a product ,Dr.Rushdooni helped me to heal my burn so fast , she also gave me the appointment right away the moment I messaged her. Recently I did my Botox also another procedure which Was done very professionally ,comparing to the places I used to visit before this place ,Franklin Medical is a way more professional trustworthy and the prices are very reasonable and the staff is very welcoming. I Definitely recommend this center to do all your facial beauty and medical procedures.

Dr. Aida Rechdouni is the worst doctor I have ever worked with. I visited her office sent by…read moreanother doctor. When I arrived she asked me to sign paperwork that I wanted to know more about. When I asked her what the paperwork was for, she just wanted me to sign without explanation. Super unprofessional and has ZERO manners. I left the office because I was not signing anything until I spoke to my other doctor nor I needed her UNPROFESSIONAL SERVICE. I came back because I left my keys on the couch and she had the audacity to tell me that she won't be seeing me. Learn manners Aida, you are far away from being a professional doctor. Learn from other doctors at least, but I doubt you will ever learn. I will make sure nobody goes to you because you are the worst human I have ever come across. Lastly, yes I will not sign anything without knowing what I am signing for. You can do this to other other patience, but I won't tolerate it. TERRIBLE SERVICE!!!

I honestly can't say enough good things about this office. From the moment you walk in, everyone is…read moreso kind and welcoming. The environment is really calm and comfortable, which makes every visit such a pleasant experience. Dr. Vainder is incredible. He's thoughtful, knowledgeable, and really takes the time to listen to your concerns. As soon as I explained what was going on, he understood right away and gave me a new cream to try. I truly feel like he cares about what his patients are going through. The staff is amazing too. All the girls in the office are so sweet and friendly. I genuinely look forward to seeing them every time I come in. They make you feel so welcomed and comfortable. Another thing I love is how efficient the office is. You're in and out quickly, but you never feel rushed. At my appointment today, I was there for about 15 minutes and got all my concerns addressed. Parking is easy, the location is convenient, and the whole experience is just great from start to finish. This was only my second appointment here, but I already know I'm not going to any other location. This one is absolutely superior. I already have my next appointment scheduled and I'm honestly so glad I found this office. Highly recommend!

Great experience at Skin and Beauty Center! Dr. Marzvanyan was very personable, knowledgeable, and…read moretook the time to really listen to my concerns without making me feel rushed. There was no wait time, and the entire visit felt smooth and efficient. MA Rose and the front desk staff were also very kind and helpful. Highly recommend! Side note, parking is so easy and the view from the office is so beautiful.