Nine months ago, I had an excellent review. Today is a different story. Last Friday I bought my hair color that I've been purchasing from them 7-00and 8-00. The next morning I colored my hair for an event and when I opened the box for 7-00, it was half a tube of 6-00.Easy mistake. They have a hair salon next-door could've happened. I can see how it can happen. Not a big deal. What is a big deal is how Michelle, the buyer/manager treated me. When I first called her up, I asked to speak to the manager and she said the manager was not in and that she's the buyer she could help me. I told her the story, she said, you cannot return used hair color. I said, it's not a color I used. It's an incorrect color in the tube that I purchased. She said bring it in. I'll match the number with my inventory number and if it's there, I'll take care of you. I was a little frustrated and annoyed at that but I'm like OK. I couldn't go in until Tuesday. And she was not in. The person behind the counter (very nice ) took a picture of the product and my receipt and said she was sending the picture right then and a message. So I left. ***note*** it was at this time that I asked the person behind the counter if Michelle, was the buyer and the manager, and she said yes. *** I come back the next day, Thursday. So I call before heading in. Once again, I asked to speak to the manager and she wants to know who's calling. So, I asked to speak to the buyer, and she's ready to talk. Then, I tell her I'm the one who her associate sent the hair color box and my receipt. And it's frustrating because she acts like she has zero idea what this is about but then immediately says it did not match my inventory number. So that upset me. And I tell her, " that's not true" and she says well you only bought 800. And I said no, if you look at my receipt, it shows I bought two colors!! Now,I'm very frustrated because the finger is being pointed at me and I'm the customer!! I have been calling now three times to resolve this issue. And in her tone, she says how she's not trying to give me a hard time, and I said it seems like you are. And then she says come into the store. We're open from whatever to whatever and hangs up. I get to the store and she is there. I say are you Michelle the buyer, and she says yes. I said I'm the one who's trying to return the color. And she acts like she has no idea, again, about what I'm talking about. So, one more time I have to tell her the entire story. And she knows it. I know she knows. She's not dumb. She is the manager and the buyer. She's capable. She's just playing some kind of terrible game with a customer who's trying to resolve a $13 issue. And that is how I feel. And this is why I won't be returning to the store again and why I had her remove my points that I had and the ability to earn points. I deleted the app. I will never go to the store again because of her, Michelle, the manager, that she does not want to admit that she is. And the buyer She could not have been more rude to me if she tried! Her whole tone, her demeanor, her handling of the products, her body language, her look at me. It was just not a good thing to happen for a $13 product. Of which I had the box and the receipt for. And I brought in the other box that I purchased. And before I left, I raised my voice and I said you are so rude. You're not a nice person and she said I'm sorry, I'm sorry I'm sorry I'm sorry she kept saying that. I'm like you're not sorry, you could've handled this differently. You're rude. Your customer service is terrible. the whole time she kept saying, I'm sorry. And I left. As I was walking out, she yells FORGIVE AND FORGET. And I replied, I will forgive, but I'm never gonna forget. And sadly, I won't. And I liked the store. They had great product. There is another lady that was there, that was always very nice. But if a little mistake happens, their buyer/ manager is not the person to resolve that issue. She is horrible. I cannot say that enough. read more

I've driven by this place hundreds of times, and I've FINALLY walked in. I wish I'd done it sooner!! Found a hair product that is NEVER sold at CVS and now that Rite Aid is closing down, they hardly have any products at all!! This hair product is good for adding color and more substance to an area of your head that you feel needs some help. There are different shades which is great. The price is reasonable and lasts quite a while. I walked around a little, and looked at similar products, but the price was higher. Since I had some time, I explored the store and found many beauty products. the prices seem reasonable. Some of the stuff looked a little old so I would recommend checking for the expiration date. Plenty of free parking in a large shared lot. read more

I am so happy that there is a Hans Beauty store in my area. The ladies who work there are always so pleasant and easy to talk to. They offer suggestions and tips. The pricing is very good, too. They also have a rewards program for discounts from points earned. This is my go-to spot for many things. read more

As soon as I walked into this amazing store, I got help right away and got what I want it within 10 minutes. I recently had a bad perm and want to get rid of the perm. She offered this product and explained the instructions so well! As soon as I got home and followed her instructions and guess what ?!! My bad perm is magically gone !! I definitely recommend Hans Beauty store! Thank you so much for saving my hair! read more

Love coming to this store to buy my shampoos, conditioners and hair products. All the workers here are always so friendly and willing to help! read more

Lovely lady helped me with my bad balayage experience she helped me lighten my hair with just 2 ingredients amazing help !!

The absolute beauty supply gem of LC!!!! Shelves are always fully stocked with some of the best items. I don't have to drive into Glendale, if you know you know! The place is super clean, helpful and friendly staff and owners who treat you like the favorite customer! They do this with everyone and make it a very inviting and local spot for all your beauty needs! I always have a friendly convo with the owner who always has the best recommendations. I told her my husband and I were traveling and she gave me some travel size goodies and wished me a safe trip. Might not seem like a lot to most but in the way customer service is at other places makes me appreciate this local spot! Thank you for all the tips, incredible customer service and making living in LC that little bubble we all love!!!! Hans beauty supply you are the best!!! read more

The staff here is so friendly. This is a smaller beauty supply store, but has everything you need.

i've been a hairdresser 60 years and i've never found a perm so perfect. as recommended by the store's owner, the perm was option ,2. perfection..herbal smell. just ..stunning .great store .smart very helpful people. read more

(HANS)DS DOWN , the best most well stocked beauty supply store . Period . I used to live in California , and this was my go to spot . I always had a great experience with Michelle , she is always so courteous helpful and friendly , and we would share small talk in between the transactions etc..... I now live in a small town of mostly scattered 20,000 people, with ZERO resources for quality beauty supplies , so occasionally i order from Hans when i run out of hair product because they still carry my go to brands i cant find anywhere else . It's difficult to get packages at times here , and after USPS deemed my package undeliverable ( we are rural ) they sent my package back to Hans . I called Hans and spoke with Aaron and explained what happened to my order , and he told me he would keep an eye out for the package and he would keep me informed . The next day , he texts me and calls me to say he has the package , and he will resend it , which he did . He kept me informed , sent me the new tracking number , and voila , my package is back on its way to me. The personalized service was amazing . It took one phone call to resolve this matter with Aaron (which was USPS's fault, NOT Hans ) . I have had nothing but great experiences with Hans , and to be so far away and STILL receive such personalized treatment speaks volumes not only on their product availability , but their exceptional customer service . Thanks to all at Hans ! read more

Went here on a lazy Sunday to pick up hair stuff for a new job on Monday. Nathan took the time to help me pick our some supplies specific to my hair type and needs. 10/10 can confirm I will be back. And I get to support local business. Thank you Nathan! read more

I needed a particular hair product and looked at so many different supply stores, beauty stores, and even chain stores. NOTHING! On my way out of Rite Aid, I noticed Hans Beauty Store, and wanted to give them a try. To my surprise, they had exactly what I needed. Staff was very nice. Not sure if she was the owner or not, but very humble and professional. read more

Great service and very knowledgeable about hair care products!! Love them! Will drive for miles for their input!

We like shopping at this location. The Staff is ALWAY , Helpful and Friendly. They will go out of the way to help. My lates experience was this morning. I was looking For a specific Headband. They had the exact one I wanted...Only it was Too Small for My Head. Aaron said he would check with his buyer and get back to me...Today is Sunday, so I didn't expect a call until maybe Monday or Tuesday. He got back to me today , less than 3 hours later. Sadly, it only comes in that size. But, I didn't have to wait for the answer. Now that is Service. Thank Aaron !! read more

I received the Bonacure hair product quickly and the product was intact! No leaking or broken parts! So much appreciated as I love this product! I have ordered the Bonacure hair product from both walmart and amazon in the past. Both orders came with the cap broken and the product smeared all over the packaging. Thanks so much Hans Beauty Store!!!! read more

Hahns Beauty Supply is my go-to store for specialty hair care products for some time now. I value and appreciate their honesty regarding their different products, their exceptional and friendly customer service and consistently going up and beyond without even asking. For example, their more popular products go quickly and when none is available, they promptly get my supply and reserve them for me the following day or so. They are genuine, helpful and overall, an enjoyable shopping experience every time. read more

I just bought a Hair Dryer from this store, and it works great! This beauty supply store has a great selection of higher-grade products for your hair and other beauty needs. The salespeople patiently explained the different hair dryers and were overall very helpful and knowledgeable. Highly recommend the La Crescenta - Han's Beauty Supply store. read more

I wanted a new hairbrush and was in a hurry and wanted to support a local store, so there I was. The gentleman behind the counter made sure to help me with the choices and took his time to show me the options. Subtracted one star because they were out of a couple of choices. Sometimes it's better to pick something up at a store instead of looking at a little photo on Amazon. read more

Hans Beauty great store has everything. Michelle the owner is fabulous and helpful. I go to Amy for mani/pedi's and she's the best in town. read more

Pretty decent selection basic if you're looking for nice lashes ,extensions or overtone. Gotta go to the hood for that I guess lmao

I love this location and love its employees, especially Michelle. She is very sweet and super helpful. I'm the type that really takes my time in choosing my products. Whenever I'm there, Michelle guides me to the best quality product for my specific needs and also teaches me something in the process. Also, this location literally has a good balance of diverse and high quality products for all of your beauty essentials. read more

FANTASTICS!! Service i received here from the moment i walked in. As a man i'm not use to walking into salon supply stores and have no clue what I need. I believe Melissa helped me and she was extremely helpful. I came in for hair/beard dye. I wanted to save $$$ because when i get a haircut and beard clean up i also color them and end up spending with tip about $110 every month and that gets really expensive. My buddy sent me here on the hunt for dark brown. I picked out something and Melissa said that i wouldn't match my hair color. She handed me the right product and gave me step by step direction how to use. I ended up spending only like $40 and enough coloring for 3 applications. I was so satisfied at the end results, people really complimented me and thought i was 10 years younger than i actually was. Thank you Melissa and Hans beauty you have a lifetime customer now read more

The lady that helped me was amazing! I loved her friendly and welcoming attitude and just her energy was so contagious! I left the store feeling very confident in the product I was buying. One of the best customer service I've ever experienced read more

Outstanding customer service! They found the products I needed and called me once they arrived. They go above and beyond to provide outstanding service to their clients. Michelle and all of the staff are professionals. Thank you! read more

Great store and kind employees at the Han's Beauty Store, their new location is open in Pasadena on Foothill and Rosemead! Amazing service and Im so happy with my purchases thank you Annie! read more

Hans Beauty Store - New location on Foothill and Rosemead in Pasadena! - Cosmetics & Beauty Supply Near Me - La Crescenta, California

I bought a hair mask from Hans located at La Crescenta just to find out that it was half used. The cashier, Sommy, which is probably not her real name, told me to get out for pointing out the dirt inside the cap of the product's jar. She denied it was dirt but said it was the product dried up on the inside of the cap. She also told me i could not look at another jar, but it turns out that they had no other jars of the same product on their shelves read more

Employees are so sweet!! I love this place. Everyone is constantly checking up on the customers and making sure they get the help and answers they need read more

I used to not like the Hans compared to the La Canada one but when I go to get my nails done with my mother, she will only go to this location in La Crescenta. And after going several times I realize it is just a good as it's other location, except they don't do hair and tend to be less crowded. Parking is easy and the specialize in doing nails and even have a "nail clinic." Had a pedicure done almost two weeks ago and it's still going strong. I'm stoked to see how long they last. Seriously, Hans does some of the best pedicures ever. Hands down. They never chip. My mother even argues that her pedicures last two months when she uses a dark nail polish, I find that hard to believe but whatever. I guess time will tell. Highly recommended though it is a little pricier at 23 some odd bucks a pedicure. But the quality is soo high - trust me I have had a lot of pedicures and they normally chip relatively easy from every day wear and tear -- the extra moolah is totally worth it because it lasssts. read more

My mom swears by the gel manicures that she gets done at Han's, so I decided to give them a whirl. I didn't have an appointment, and when I walked in, Diane did my nails. She was incredibly meticulous. It was, hands down, the best manicure I've ever had done anywhere, and that was even before she applied the gel polish! She did an awesome job of applying the gel polish, even on my super short nails, and it was dry in an instant. Since having the manicure done, I've put together multiple pieces of Ikea furniture, washed a bunch of dishes, and done some yardwork/gardening, and my nails are still PERFECT. They've grown out a little since getting them done (two and a half weeks now), but they still look great, and I was able to trim/file them down without messing up the tips at all. I'll get gel manicures from Diane at Han's forever. Best $27 I've ever spent. Note: you cannot put a tip on a credit card here, so be sure you bring cash for that. read more

They are always so nice and helpful! I love going here because they have a great selection (and never pushy) and the staff is knowledgeable on all the brands they carry. read more

[Review based on the store--not salon] I come to Hans all the time to buy hair dye to fix up just about everyone's hair--but to be completely honest only because of the location's convenience. Sally's Beauty Supply still carries a lot more varieties of just about everything Han's sells. If instead of a salon they had used the space to make the store larger and put more products out for sale, they would be getting a lot more business. Well, at least from me! All in all, not bad. I love the red head working out the counter--she's always helpful! read more

I'm here every two weeks for my mani/pedi for many reasons. Great service every time and super clean facility. A little pricey but well worth it! Walk-ins welcome. read more

As a salon owner, it was very refreshing to have such a professional person like Michelle to assist us today. We loved our experience and can't wait to come back! Thank you Michelle- you're a gem read more

Again, Hans never disappoints!! They are so helpful and knowledgeable about everything hair product related that we needed. Dolores was awesome today helping choose bleach and color for my sons summer 'do. What a gem in our community! read more

Hans Beauty Store - Thanks for all your help getting what we needed to make this happen :) - Cosmetics & Beauty Supply Near Me - La Crescenta, California

Hans is a pretty great beauty supply store, but this review is for the nail place located inside. I'm getting the feeling that most of these reviews are for the nail place, called The Nail Clinic, so just figured I'd clarify. And their number is separate from Hans, so I'll do the Hans employees a favor and give you the nail clinic number which is 818-248-9897 http://www.yelp.com/biz/nail-clinic-the-la-crescenta Now that that's out of the way.......just have to say that The Nail Clinic does the absolute best nails! In a city where there's a nail salon on every single street, this place really stands out. They actually respect appointments, the place is very clean and spacious, and the nail techs do an amazing job. I had forgotten what it was like to actually enjoy getting my nails done instead of seeing it as a chore. I was their last client for the night and they didn't make me feel rushed or do a half-hearted job in the least. This place is easily the best nail salon in La Crescenta. $33 for a mani/pedi and actually worth every penny! read more

The manager and the nail technicians are great!! They are very friendly and do a great job!! My only complaint is that if you wants to tip you need to bring cash. I dont mind, but i think it would be easier nicer for the nail people if they could get their tips on the card transaction. This complaint is aimed at the owners. read more

this is definitely my one stop place to stock up on stuff like Redken men's hair products and Nioxin shampoo. the staff is friendly and can help with suggestions of what you need, according to your hair type and style. it's definitely worth a visit and they have a wide selection of stuff...and it's a lot better than the cheap crap that Ralphs and other grocery stores carry, that's for sure! read more

Loooove this place. I've been coming here for a few years now and they never fail to disappoint. Always clean and always welcoming.

I did not have a good experience at this store. The sales person kept pushing a certain brand of hair color, while refusing to give me the one I asked for "because it is only for professionals". I wanted to support a local business, but ended up buying online. read more

Hans beauty has a good selection of hair products from hair color, deep conditioners, face and nail products. They even have a nail & hair salon in the beauty supply store. The staff are friendly, helpful and always eager to help. The shop is always clean and well stocked. If they don't have it in stock, they will call the other store location (La Canada) and ask if they have any in stock for you. read more