Banned from Buying After Their Own Product Broke in 18 Days…read more Bought a sewing machine for my elderly mom--when it broke after 18 days, the manager refused to help and told us to shop elsewhere. It'll be a very long time before I ever set foot in another Michael's--especially the one in Glendale, CA. Let's face it: good customer service is rare these days. I read plenty of negative reviews about this store's self-checkout mess and lack of help before writing this. My main issue, though, is poor management. I recently bought a sewing machine for my elderly mother, a lifelong seamstress who just needed a reliable, basic model. The sewing section was literally a wall of product cards--no demos, no displays, and no one available to explain anything. You grab a ticket and bring it to the register, but a ticket doesn't mean it's in stock. Behind the self-checkout counter sat a random stack of damaged boxes. The kind attendant confirmed our chosen model was out of stock, so we settled for a smaller Singer and took it home. It turned out to be tiny--almost toy-like. So we returned it (receipt in hand) to exchange for a larger, pricier one. Enter "Manager" Nagila. She curtly told me that Michael's "does not allow sewing machine returns if you simply don't like it." She called it "store policy" but couldn't explain why. Whether that rule truly exists or not, her attitude was cold and dismissive. I explained we weren't returning it out of preference--we just wanted to upgrade to a better, more expensive machine. Only then did she reluctantly process the return, warning she'd "allow it this one time" but "not again." It felt less like customer service and more like being scolded for trying to do business there. Fast-forward 18 days: my mom's mid-project when the new machine fails completely--error codes C4 (bobbin issue) and E6 (motor failure). We went back, receipt in hand. Nagila immediately refused to help, wouldn't even inspect the machine, and told us to "just go somewhere else." She processed a refund and said we were no longer allowed to purchase sewing machines at that store. When I asked her name, she mumbled it under her mask and snapped, "I don't have to give you my name!" before storming off. One of the regular employees--the same kind woman who helped us before--apologized and admitted her manager was in the wrong. Michael's Corporate: This is how you lose loyal customers. Managers like Nagila are running your stores into the ground.

All Michaels are subpar overpriced stores (even with coupons) but this one is even worse than that…read more Only self check out and the "cashier" had attitude when I needed help using my coupon. Never again.

So many different options for any type of event. The staff is super nice, even though I order a lot…read moreof balloons to be blown up. They let me know. It will be a little bit of a wait time because there's only one cashier and I understand. I will continue to come to my local. Dollar King and be patient with all the staff

This cashier on number 3 today was not treating a customer in front of me right. That's very wrong…read moreit is 150 pm. The guy didn't know his innumerable. Then when he was ready to pay she did not help me. I didn't like that and another lady said same thing she was very mean and her face expressions were horrible as a cashier. Upper management this is unbeatable to treat customers like this shame on the cashier. Horrible.

Feelin' Crafty is a great event to sell at for hobbyists like me. Vendor prices are affordable and…read moreit's a great place to try out new crafts I've made.

I had never done pottery before and this studio was wonderful. More so, I cannot say better things…read moreabout Joe. He's an instructor there and he is not only SO kind, but he's knowledgeable and never got frustrated with how much I and the rest of the class messed up our clay! I would go back to the studio just for him and his energy and help

This spot is one of my favorite spots in Eagle Rock. The owner allowed my teen daughter to do her…read moreart show here (a requirement of her coursework at Eagle Rock High), so I decided to take one single Saturday class. I have now been taking classes for over a year. The teachers are all superb and all superb in different and complementary ways. I think there's something for everyone here: from the all-thumbs hobbyist (me) to actual amazing artists (members) and everyone in between. While the teachers all practice and teach differently, they share the common feature of kindness and creativity. (Ps, this is the cleanest pottery studio I've ever seen--no clay dust issues here)

I love this place! Started taking classes a few months ago and I can hardly wait for the next…read moreclass to start now. Torros is fantastic and so knowledgeable. He will answer all my questions and do demonstrations on how to throw anything you want. Everyone is so nice there as well. What a gem I've found. I can see my improvement too. Just a really great experience.

If you are looking for a perfect birthday activity, come visit Toro at his pottery studio. He truly…read moreis Amazing, so talented!! His knowledge and patience make for a great teacher. My first pottery class and I was able to make a bowl Call to book now +1 (323) 344-8330. We had the Perfect Birthday celebration for @voskilady

It was the day before we leave the country and I had major shopping to do and two kids with no…read morebabysitters on that day. Ughhhhhh!!! I had heard about Orange Elephant and I had been here a couple of time but never dropped off my kids. I was nervous and not sure how that would go about. (Let me mention that my kids are a bit difficult). Lol I walked in, the girls in the front are so nice and polite. They explained everything to me and after 5 minutes I was ready to go shopping by myself. I thought my kids would run after me and refuse to start but they didn't even look up as they waived bye to me. I went about my business and an hour later arrived to realized that wanted to stay longer. They had made all kinds of crafts to take home and were so excited. Next time I'm definitely dropping them off for two hours instead of one. I was very impressed.

5 Golden Stars are well deserved for this place, great location , with great customer service…read more Everyone is friendly and the inside is really comfortable , having a peace of mind is the number one key and you know that child's are safe when shopping in the mall. AWESOME

*** Only open on Sundays from 12 PM to 5 PM - always check the website to confirm opening hours ***…read more Yup you heard it right - Baum-kuchen is a specialty card and stationery shop that only opens its brick-and-mortar store once a week. As an online store, Baum-kuchen has been in operation for 16 years (since 2010). [Parking]: Easy and free street parking. [Selection]: Baum-kuchen sells stationery items that combine the philosophies of German Bauhaus and Japanese wabi-sabi. Visitors will find fewer cute items as most products focus on aesthetically designed stationery such as stamps, planners, pens, paper pads, pen cases, pouches, tapes, etc. The shop has few postcards and pins, but the selection is limited. There are no greeting cards. [Mailbox]: The shop also sells postage stamps so customers can purchase them on the spot and drop postcards into the mailbox right next to the cashier counter. They will add letters and postcards to their outgoing mail. [Conclusion]: Some of items at Baum-kuchen can technically be found at other stationery stores in Los Angeles, so I don't feel like this is a must-visit shop or you'll miss out. With that being said - if you are a fan of stationery stores like Paper Plant Co., Hightide Store DTLA, or Shorthand, then Baum-kuchen is certainly worth checking out. Plus it is also nice to see some of these online items in person rather than just browsing them on their website.

This is one of the few local stores that carried exactly what I was looking for: Stalogy Monthly…read morePlanner B6. They're only physically open on Sundays but they answered my call on a Wednesday. Super gorgeous and organized inside. There's a lot of wandering space so you can take your time to explore and test products like pens. There's even a large table if you need to sit and relax. If you need help looking for something, don't be shy to ask. The workers are super friendly and knowledgeable. My purchase came with a free set of stickers! Super happy with this place. Will come back to support when I can. :)

This is an adorable little shop on an up and coming stretch of Eagle Rock Blvd. I stopped my car…read moreafter lunch at Auntie Em's because I thought it looked cute. Inside, the store is tiny...but packed with adorable little gifties and hand made items. Their card says it's direct from France, but I actually coveted a Wedgewood little dish that was from England. There is a mix of vintage and new and if you are looking for a unique little trinket for a gift, look no further.

Another great shop in the NELA region of L.A. (Eagle Rock). Yael, the owner, is such a great warm…read moreperson. She carries an array of products; anything from art work, antiques, knitted hats, and other "shabby chic" items. Yael is a talented artist herself and sells many of her creations as well. The location of the boutique is great and its my go to place for gift shopping!! Check this place out, next you are near Eagle Rock!!

I will never spend a dollar in this store again! My family…read moreand I love Anime and everything Japanese. Went in with my kids to look around and what I got in return was a woman that would not leave my side. Obvious! Come on now do you really have to make it that obvious that you automatically think I am going to steal something. It was uncomfortable and rude. You just lost a customer and I hope you close like all the other shops do in the Eagle Rock Plaza!

The lady working hates her job she was so rude and had a bitch face and was disrespecting me the…read morewhole time .. get a life

I went in with such excitement to shop for my son 11th birthday, I told the man at the counter that…read morethis was my first time here and I didn't know how to order balloon. He was kind enough to tell me that I just choose the ones I want, tell them when I need them and pay. Seemed absolutely simple enough, which it was. I grabbed a shopping cart and started shopping. The birthday balloons were directly in the front of the shop so it was convenient, it wasn't till I started going down the aisle that I could not stay in the shop any longer. It was stuffy, hot and humid in the shop then I realized they had no ac on, which is absolutely ridiculous in September. Sweat was literally going down my face when I waiting to pay. $100 later for balloons which I struggled with the prices but reminded myself it's for my son's birthday morning. My husband picked up the balloons the next day at 7pm, we set up the decor while my son slept. Birthday morning 6am my son was absolutely surprised and it was successful. What upset me is its only 12pm and the balloons are already deflating, we now have no decor for this evening for cake and gifts. I called the store and explained the situation, I was yelled at that I was told they only last 8 hours. I was absoulety not told this at all, if that was the case I would not have purchased such cheap ass heluim that obviously my photos are proof that they use. He kept being rude and I just hung up. I just supported your independant store and this is how they treat their customers. Oh party city how I wished you where still around , at least those balloons lasted a week. Avoid this place !!!!

I was really bummed out when Party City closed but then I found this gem. Party Plaza is almost as…read morebig as the Party City I used to go to and has everything you could need or want. It has every kind of balloon imaginable. I rented a single helium tank for a day or two and returned it when it was empty. Super convenient to be able to inflate my own balloons and not throw away a metal tank. The gentleman who helped me was very nice.