Went to lush for the first time in a while today and was immediately greeted by Taylor when entering the store. She is far away, the kindest employee that I've ever come across and really listen to my girlfriend and made her feel very heard. I will be going out of my way to suggest going to the store with the hope that the people that I refer meet Taylor! read more

Despite most Lush locations feeling a little overstimulating & oppressive, the Lush Glendale employees feel like you're receiving more of an educational shopping experience with a friend. They're there to assist, they're there to talk about anything (or nothing) with you, and they're willing to test or recommend anything you may even slightly be interested in - but you don't feel like you're being stalked around the floor or forced to purchase anything. Every employee at this location is fun and willing to help, and is also willing to accept social cues and leave you alone - which is honestly so important and overlooked in sales, especially at malls. Almost everyone on the floor spoke to me atleast once while I was in store but Aileen was my favorite & ended up with me the longest. Thank you all for your help! read more

I absolutely love Lush! One of my favorite stores. This was my first time visiting the Glendale location. The staff were all so very helpful. I ended up spending more than I anticipated. I got a limited edition pineapple body lotion/butter, date lotion, 2 shower bars, a conditioner that smelled like sweet potato pie and sleepy lotion and body wash. I could not leave the store without getting these items. I only came into the store for the date lotion and the sleepy lotion. Be prepared to spend more if you can't control yourself. Everything smells so amazing. All of the ingredients are overall great for your body. This location is inside the Glendale galleria Mall. Parking was terrible on a Friday morning. The store was easy to locate once I realized it was on the opposite side of the street so I had to cross over the walkway to get to it. I 100% recommend visiting this location. read more

I went shopping in this store today and I love the greeting given. It was my fist time in and i asked for help and Ivan is sweet and nice on answering my questions. He was giving good service and advice. He was so funny and charismatic, he was the vibe of the shop. he helped me pick out some really good skin care moisturizers and fresh cleansers. I most definitely will be returning. read more

We got one of their bathbombs as a gift and it had seaweed which left a terrible ring around the bath tub! If you leave a review on this sight it's only a matter time before they have it removed! Shame on you LUSH! read more

I've always lived this store. Bath bombs, Soaps, lotions etc! They have so many fun and creative ones you can give as gifts. Staff very friendly and too helpful. I wish we could all be in the same bath. Thank you. read more

Lush - ET Bath Bombs!!! - Cosmetics & Beauty Supply Near Me - Glendale, California

I wish I could give zero stars the big blue was a disaster in our tub and was a nightmare to clean up! How management can say they never pull any yelp reviews is the farthest thing from the truth! We ordered for DELIVERY $$$$ and they were out of stock and sent the ones nobody wanted! We don't want compensation we just want to help others...... read more

I love coming to this location ! All the employees are always super helpful but I've been lucky to have Maria help me multiple times with recommending good gifts and choosing products for myself. Loveeee the Ro's Argan soap and Super Milk conditioner!! And Ivan was sweet for answering all my questions about massage bars thank you ! read more

Lush - Cosmetics & Beauty Supply Near Me - Glendale, California

Don't go to this store unless you want them to force you to buy something. I had gone a couple months ago with my friends, and they were being really pushy about purchasing their products. So I stopped going for a couple months, recently I was in the area and stopped at the mall to check out what they had, and safe to say nothing has changed. One of the workers was really aggressive when trying to get us to purchase a product, my party and i did not feel welcome. We eventually did buy something but ONLY because we did a demo and liked a product, all of that to say I will not be shopping here again. read more

had the absolute worst experience with the Lush app and DoorDash today but I'm so grateful for the amazing team at Lush. The ladies there were incredibly helpful, patient, and understanding. They made me feel comfortable and genuinely cared about helping me resolve the situation. I'm especially thankful for Maria and the rest of the team today. you all truly turned my day around. Forever grateful for your kindness and support! read more

i want to give a huge shoutout to TAYLOR! she is such a sweetheart, i absolutely adored her & her kindness. she instantly approached me and complimented my nails! i luuved that so much! such a girls, girls and made me feel so welcomed! im so happy i was able to have taylor assists me because it was my first visiting lush & i would have been so lost. Taylor asked me what i was looking for & she got right too, she is very attentive! i have been hearing about how good the lush body sprays are and Taylor showed me the their racks of body spray with amazing scents! she asked me what scents i am interested in and showed which ones i would luuv! my favorite body sprays was the strawberry feels forever & rose jam. strawberries are my favorite fruit and roses are one of my favorite scents, it is so divine! so these two were absolutely perfect! taylor also introduced me to their new pumpkin face mask collection and im really happy she did because once she applied it on my hand the texture of mask was so nice & when removed with water my hand was soo soft! i don't want to forget that she also hooked me up with a free sample i can take home with me. she truly took care of me and i appreciate her so much! Taylor made my first time lush experience soo fun and wanting me to come back for more! taylor will always be my go to girl at lush! read more

Lush - Cosmetics & Beauty Supply Near Me - Glendale, California

I walked in with a few items in mind, but overall was just browsing. Taylor approached me and immediately created such a helpful and welcoming space! I felt that she was very knowledgeable and knew exactly how to answer my questions. She had a wonderful personality and I will definitely be coming back to this Lush! I ended up purchasing Shield, Super Milk Hair Primer, Sleepy Body Gel, and Coconut Drench Massage Bar! Thank you so much Taylor I love what you recommended! read more

I had the most enjoyable visit at Lush Glendale. I was approached by Nicole who led and taught me to so many new amazing products. I was interested in haircare and her knowledge led me to discovering a new routine that I love ! I left with a few samples of various products that I will definitely be going back for to get the full size. She was excited to show me the limited edition line Rascaz and introduced me to more scents. Nicole also helped me create a gift box that was loved! So a big shoutout to Nicole and her team, thank you! read more

Nicole was the best! She helped me find a body wash, scrub, and lotion that are a perfect scent for me! She really made a connection and was very friendly and helpful! This is the best lush I've been to read more

Walking into Lush today felt like stepping straight into a little enchanted apothecary, and the team there Jen, Roberto, and Taylor were basically the magical guides I didn't know I needed but happy I found. Jen was an absolute dream. Every time I asked a question about , skin care, or self-care potions, she answered like a fairy godmother with a degree in Beauty Science. She was so knowledgeable and so warm that I'm convinced she might actually be made of glitter and pure good vibes. Roberto was the perfect haircare wizard offering thoughtful alternatives and options like someone who can genuinely see into the soul but giving Daddy-O vibes and neutralizing the brass at the same time. Iconic behavior. And Taylor? A total star. While being an amazing team player and showing the rest of the team how to ring up a specialty item, she STILL made my experience fun, seamless, and genuinely memorable. Multi-tasking queen energy. Together, they turned a regular shopping trip into a tiny adventure. I walked out smelling like a garden sprite with a bag full of goodies and zero regrets. 10/10 would absolutely let this team help me spend my money again. read more

Tyler is sooo amazing!!!! We love her soo much! So helpful and kind especially with our 2 year old daughter. She let her play with bath bombs and showed her how to make bubbles with bubble soaps. She was also super helpful in finding gifts for friends and family. Thank you Tyler!!!! read more

I had a really disappointing experience at this location. This was my first time ever visiting this store, yet one of the workers (Taylor) claimed she had seen us "many times" and accused us of frequently coming in to make returns. This was completely false and a baseless accusation, considering we had not once set foot into this location prior. She kept telling the other worker that we need our IDs verified in order to make a return.. something NOT ON THE WEBSITE nor something any other Lush store has asked for. She then proceeded to incorrectly tell me that sale items can't be returned--even though Lush's corporate policy and website clearly state that sale items are subject to the same return/exchange policy. She was refusing to acknowledge the correct information. What made the experience even worse was how she immediately went over to the other employees and began loudly gossiping about us, which was unprofessional and embarrassing. At some point, they "forgot" to give us our change at the end of the transaction, which just added to the frustration. On top of everything, her tone + made up new rules she was giving my Middle Eastern partner was unnecessarily passive aggressive and came off as racially biased, making the whole interaction even more upsetting. I've always loved Lush for its inclusivity and great customer service, but this experience was the complete opposite. I have NEVER encountered this at any other Lush location. The staff here needs to be retrained on both the return policy and how to treat customers with respect. I would not recommend this location until serious changes are made. read more

Lush - Taylor, the rude employee w/ glasses - Cosmetics & Beauty Supply Near Me - Glendale, California

March 2023 / Glendale: After an art event in Glendale with a friend, we stopped at the Glendale Galleria! Naturally, LUSH caught my eye, as I am a lover of bubble baths! Haha! Bubbly Fun: Easter was near; there were so many cute themed bath products; a rock 'n' roll rabbits with a guitar, bunny rabbits with long ears, sparkly Easter eggs...so many fun items! I had to take some home with me! Also, discovered Dirty Spring Water Body Wash, which smelled like a delicious mix of bubble gum and spearmint, loved it! Customer Service: Excellent! Several people helped me from handing me the shopping basket to explaining the products, including a smooth checkout process, so friendly; made shopping a memorable experience!! Overall: It took a while to use some of the products, and I just recently finished the last one (August), the sparkly Easter egg, which was so much fun, loved the colorful designs made in my bubble bath! Yes, if in the area, I would shop at this LUSH again, customer service was one of a kind! Thanks again! read more

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Bianca & Benji are absolutely AMAZING! I walked in and they both greeted me. Bianca was my main gal though and showed me around and told me about their products. I tested some wonderful masks, lotions and body sprays. She helped me pick out a gift for my sister and I also ended up getting her a gift card. After I made my purchase and left the store, I actually walked right back in because I had questions about some products for myself. Benji then helped me try out some products and gave me some samples. Both were so friendly and professional and most important so patient with all my questions. I'm so glad I went in when in early, because when I left the store, it was packed! I'll def be going back for myself next time though! read more

Omari was first to greet me and excited to show me all of the best products. Came in with the intention of wanting to smell great lotions, and walked out with new products I'm so excited to use at home. Omari, Evelyn and Kai were so sweet and helpful through the whole experience. I'll definitely be coming to visit again. Thank you for all of your kindness and great vibes:) read more

!!!THEY HID MY PREVIOUS REVIEW AND MAKING FAKE ACCOUNTS TO BOOST RATINGS!!! As a loyal Lush customer who has visited almost every location in LA County, I've always appreciated the brand's welcoming atmosphere and friendly staff. Unfortunately, my experience at the Glendale location was anything but, thanks to an employee named Taylor. From the moment my mother and I walked in, Taylor made it clear we weren't welcome. We were just browsing, as we often do, but her attitude quickly turned cold and uninviting. I don't know if her behavior was because we didn't immediately buy something, or if it was something deeper, like our race. Regardless, it was completely wrong and made us feel unwelcome in a space we've always enjoyed. I hope Lush addresses this issue because no customer should ever feel the way we did that day. read more

From all the lushes I have been to this one is by far the best !! Look for Nicole and Cesia they are the most sweetest and helpful associates I have ever meet !! They made it a 10/10 ! read more

Nicole and Cesla !! They are amazing. This was my first time at a Lush store and they were so incredible and helpful!! I admit I was a bit shy at first, but they were so kind and friendly, I felt at ease pretty quickly! I let them know what scents I usually gravitate towards and they led me to each one they thought I would like... AND I DID. Walked in thinking i'd only check it out and left with a bag full of items. Will be coming back!! The best customer service I've had in a while ngl :] Thank you so much!!!! read more

literally the best employees ever!! taylor and maria need a raise they were so insanely nice and helpful. maria highkey needs to do stand up she had us laughing nonstop. 10/10 experience and im never going to shut up about it read more

This yelp review is to shout out to Benji for great customer service and for bringing business to lush. I recently got introduce to the rose jam body wash and came in to buy just two big bottles, one for me and my gf. Benji introduced the flying fox body wash. It smelled good and I wanted to buy a small one for my gf. Benji gave me two free samples. That simple act is what brings customers coming back. I know I will be back to buy the flying fox body wash. If any Lush manger is reading this, I hope Benji gets compensated for his efforts in giving customers great satisfaction and bringing lush business. read more

I don't usually write reviews, but I just had to share my wonderful experience with Taylor! She was such a sweetheart, and it's not every day you come across such fantastic customer service. I went in just to browse, but Taylor's knowledge about everything made me feel really comfortable. I felt like she genuinely wanted to help me rather than just make a sale. I ended up leaving with something I love! I can't wait to return, and I really hope the managers recognize how amazing Taylor is and all the great energy she brings to the store! read more

This is my favorite Lush location by far!! This was my first time back at Lush in about three years and Kai was super sweet and definitely helpful. My favorite product is a seasonal lip scrub so she offered me find an alternative product that works just as well. This location will definitely be my preferred one next time I need to find good skincare products! read more

I am a huge fan of lush! It always fun to go I there get bath bomb and bubbles demos, look at all the new bath bombs and seasonal fragrances. This weekend I went to the Glendale galleria location and had a lot of fun. There were doing free make you own mummy bath bombs! It was really easy (you just press the bath bomb mixture into the mold and let it dry for 24 hours). Excited to use the bath bomb soon! Also, when I went in they were taking about private events that they host! You need a minimum of 6 people ($40/ each) and you get 1.5 hours to yourselves - either before store opening or after closing). You get to make bath bombs, they do face masks and then you can get a private shopping experience. I'm definitely planning on doing this for fun soon. read more

Lush - Free mummy bath bomb I made at Lush! - Cosmetics & Beauty Supply Near Me - Glendale, California

I went inside knowing I was going to be nothing, yet the customer service was so good and so nice that I almost bought something but nah. Would recommend if you wanna buy these type of stuff. read more

Evelyn was so helpful! I was in a rush and she was able to guide me through their items and find the one I loved the best! Thank you Evelyn!

This store was INCREDIBLE!!! Benji and Evelyn nearly made me cry with how kind they were! I had just come from a bad experience at the Santa Anita store and was hoping and praying they'd be able to help me here. They went ABOVE AND BEYOND! I will never go to another Lush again, I'll only come here! read more

updating my review, shoutout to Benji, Bianca, Nicole and the rest of the Lush staff -- this has become my favorite store over Century City!

Came in with my daughter for a few things for her & the gentlemen that helped us out gave us a bath bomb on the house. Great customer service. Thanks again. read more

Taylor was amazing and really knew her stuff!!the whole team was very welcoming and knew exactly what I needed without me even knowing what I wanted. 10/10 experience read more

Maria was the best employee I have literally EVER encountered and experienced in all sales. I told her about smells that hurt my head easy but also still wanting a good vanilla smell and SHE WAS RIGHT ON IT and I legit fell in love with her and the products she recommended. I feel like now I can leave my house not even thinking there's a chance of me smelling bad. read more

Bianca was so wonderful! I came in because I wanted to feel pampered after a long day of work so I stopped in to see if I can find anything to boost my daily shower routine and she found the perfect shower bombs! She was so kind and even gave me free samples! Bianca! You are Awesome! You are kind and welcoming and you truly have wonderful energy thank you for making my day brighter read more

Me and my friend went into this store on friday and we met taylor! she was so nice and helped us find a scent that smelled clean. now my friend is going to buy it thanks to her. read more

I love the customer service at lush stores. Today Taylor helped me pick out a solid shampoo based on my hair type. She was super sweet and helpful! I will definitely be coming back to this location read more

Ana is the BEST!! My friend and I went inside the store one morning & she approached us with the kindest energy ever! She was so so helpful & patient with us. She is the BEST!! I hope Ana always helps me :) read more

absolutely love this location! I've visited many locations in socal and even some in other states but I have to say this one definitely has the best visuals/displays and customer service! I believe the person who creates the displays at this location is named Susset, because I complimented the store for their barbie collab display & she said she set it up. we then spoke of our fave products from the barbie collection! additionally, I wanted to shout out susset for just generally helping me discover new faves from each collection and misc skin care items. I came to her asking for help because I had really bad acne, & she gave me various recommendations that I use daily for my skin type, like fresh farmacy. my skin has cleared up so much since then! she even helped me find hair care items that I use everyday too! I also appreciated Taylor's help for helping me find hair products for more textured and frizz prone hair. her recommendations were very specific to the needs I mentioned. overall, the customer service here is great & everyone has awesome energy and attitudes! read more

Lush - one of the Barbie displays (I forgot to take a picture of the main one). LOVE the barbie & ken gift baskets done by susset. - Cosmetics & Beauty Supply Near Me - Glendale, California