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Lush

4.3 (279 reviews)
Open 10:00 am - 9:00 pm
Updated 2 months ago

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ET Bath Bombs!!!
Willy R.

I've always lived this store. Bath bombs, Soaps, lotions etc! They have so many fun and creative ones you can give as gifts. Staff very friendly and too helpful. I wish we could all be in the same bath. Thank you.

Itzel L.

I love coming to this location ! All the employees are always super helpful but I've been lucky to have Maria help me multiple times with recommending good gifts and choosing products for myself. Loveeee the Ro's Argan soap and Super Milk conditioner!! And Ivan was sweet for answering all my questions about massage bars thank you !

Brianna A.

i want to give a huge shoutout to TAYLOR! she is such a sweetheart, i absolutely adored her & her kindness. she instantly approached me and complimented my nails! i luuved that so much! such a girls, girls and made me feel so welcomed! im so happy i was able to have taylor assists me because it was my first visiting lush & i would have been so lost. Taylor asked me what i was looking for & she got right too, she is very attentive! i have been hearing about how good the lush body sprays are and Taylor showed me the their racks of body spray with amazing scents! she asked me what scents i am interested in and showed which ones i would luuv! my favorite body sprays was the strawberry feels forever & rose jam. strawberries are my favorite fruit and roses are one of my favorite scents, it is so divine! so these two were absolutely perfect! taylor also introduced me to their new pumpkin face mask collection and im really happy she did because once she applied it on my hand the texture of mask was so nice & when removed with water my hand was soo soft! i don't want to forget that she also hooked me up with a free sample i can take home with me. she truly took care of me and i appreciate her so much! Taylor made my first time lush experience soo fun and wanting me to come back for more! taylor will always be my go to girl at lush!

Taylor, the rude employee w/ glasses
Francesca M.

I had a really disappointing experience at this location. This was my first time ever visiting this store, yet one of the workers (Taylor) claimed she had seen us "many times" and accused us of frequently coming in to make returns. This was completely false and a baseless accusation, considering we had not once set foot into this location prior. She kept telling the other worker that we need our IDs verified in order to make a return.. something NOT ON THE WEBSITE nor something any other Lush store has asked for. She then proceeded to incorrectly tell me that sale items can't be returned--even though Lush's corporate policy and website clearly state that sale items are subject to the same return/exchange policy. She was refusing to acknowledge the correct information. What made the experience even worse was how she immediately went over to the other employees and began loudly gossiping about us, which was unprofessional and embarrassing. At some point, they "forgot" to give us our change at the end of the transaction, which just added to the frustration. On top of everything, her tone + made up new rules she was giving my Middle Eastern partner was unnecessarily passive aggressive and came off as racially biased, making the whole interaction even more upsetting. I've always loved Lush for its inclusivity and great customer service, but this experience was the complete opposite. I have NEVER encountered this at any other Lush location. The staff here needs to be retrained on both the return policy and how to treat customers with respect. I would not recommend this location until serious changes are made.

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Evelyn was so helpful! I was in a rush and she was able to guide me through their items and find the one I loved the best! Thank you Evelyn!

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4 months ago

updating my review, shoutout to Benji, Bianca, Nicole and the rest of the Lush staff -- this has become my favorite store over Century City!

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Ask the Community - Lush

Review Highlights - Lush

Maria was the best employee I have literally EVER encountered and experienced in all sales.

Mentioned in 25 reviews

Read more highlights

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Hans Beauty Store - Shop onlne, in store, or curbside pickup with Han's Beauty Stør!

Hans Beauty Store

(66 reviews)

$$

I am so happy that there is a Hans Beauty store in my area. The ladies who work there are always so…read morepleasant and easy to talk to. They offer suggestions and tips. The pricing is very good, too. They also have a rewards program for discounts from points earned. This is my go-to spot for many things.

Nine months ago, I had an excellent review. Today is a different story. Last Friday I bought my…read morehair color that I've been purchasing from them 7-00and 8-00. The next morning I colored my hair for an event and when I opened the box for 7-00, it was half a tube of 6-00.Easy mistake. They have a hair salon next-door could've happened. I can see how it can happen. Not a big deal. What is a big deal is how Michelle, the buyer/manager treated me. When I first called her up, I asked to speak to the manager and she said the manager was not in and that she's the buyer she could help me. I told her the story, she said, you cannot return used hair color. I said, it's not a color I used. It's an incorrect color in the tube that I purchased. She said bring it in. I'll match the number with my inventory number and if it's there, I'll take care of you. I was a little frustrated and annoyed at that but I'm like OK. I couldn't go in until Tuesday. And she was not in. The person behind the counter (very nice ) took a picture of the product and my receipt and said she was sending the picture right then and a message. So I left. ***note*** it was at this time that I asked the person behind the counter if Michelle, was the buyer and the manager, and she said yes. *** I come back the next day, Thursday. So I call before heading in. Once again, I asked to speak to the manager and she wants to know who's calling. So, I asked to speak to the buyer, and she's ready to talk. Then, I tell her I'm the one who her associate sent the hair color box and my receipt. And it's frustrating because she acts like she has zero idea what this is about but then immediately says it did not match my inventory number. So that upset me. And I tell her, " that's not true" and she says well you only bought 800. And I said no, if you look at my receipt, it shows I bought two colors!! Now,I'm very frustrated because the finger is being pointed at me and I'm the customer!! I have been calling now three times to resolve this issue. And in her tone, she says how she's not trying to give me a hard time, and I said it seems like you are. And then she says come into the store. We're open from whatever to whatever and hangs up. I get to the store and she is there. I say are you Michelle the buyer, and she says yes. I said I'm the one who's trying to return the color. And she acts like she has no idea, again, about what I'm talking about. So, one more time I have to tell her the entire story. And she knows it. I know she knows. She's not dumb. She is the manager and the buyer. She's capable. She's just playing some kind of terrible game with a customer who's trying to resolve a $13 issue. And that is how I feel. And this is why I won't be returning to the store again and why I had her remove my points that I had and the ability to earn points. I deleted the app. I will never go to the store again because of her, Michelle, the manager, that she does not want to admit that she is. And the buyer She could not have been more rude to me if she tried! Her whole tone, her demeanor, her handling of the products, her body language, her look at me. It was just not a good thing to happen for a $13 product. Of which I had the box and the receipt for. And I brought in the other box that I purchased. And before I left, I raised my voice and I said you are so rude. You're not a nice person and she said I'm sorry, I'm sorry I'm sorry I'm sorry she kept saying that. I'm like you're not sorry, you could've handled this differently. You're rude. Your customer service is terrible. the whole time she kept saying, I'm sorry. And I left. As I was walking out, she yells FORGIVE AND FORGET. And I replied, I will forgive, but I'm never gonna forget. And sadly, I won't. And I liked the store. They had great product. There is another lady that was there, that was always very nice. But if a little mistake happens, their buyer/ manager is not the person to resolve that issue. She is horrible. I cannot say that enough.

Grace Kim Austin, MD

Grace Kim Austin, MD

(37 reviews)

She is a very unethical doctor that is only concerned about how much money she can make and my…read moreexperience has proven that. I have TMJ and this year had gone through 3 root canals because of cracked teeth due to the TMJ. I had exhausted all other normal course of action to remedy and relieve the TMJ but nothing was working and was spending a lot of money on my dental work. My dentist introduced me to the option of Botox (pricey and not covered) and it had helped a lot. I reached out to my medical insurance to see if this could be a covered treatment for my TMJ as it would be needed every 3 month in my jaw and they said yes with a prior authorization and if a medical doctor administered it. I was thrilled because all the other medications and dental appliances I had tried had failed and the Botox provided relief to my painful jaw and I had hope it would prevent further cracking of anymore more teeth and I wouldn't have to shell out $1,000+ every 3 months since it was not cosmetic related. I had reached out to some in network dermatologist and quickly found out that doctors did not want to help me or provide that service as in network or help me submit the PA which I now know is because they want people to pay the full cost of the Botox even if for medical reasons. Then I found Doctor Austin and she said she would help me but I needed to submit it on my own but would give me the codes and information I needed but due to the extensive extra work on their end I would need to do it which was totally fine. She and was in network but I was grateful, I told her my troubles in finding an in network doctor willing to help me. We agreed that I would pay cash up front and I would submit my bill to my insurance because she was weary my insurance would not reimburse her but with my PA approved I was not worried. My insurance company informed me it was odd that she did not bill them for the service directly since the PA was approved but either way the Botox for my jaw was fully approved and she had a contracted rate per unit with my insurance. Before paying, the Doctor mentioned to me that she had many patients come in with PA and were not successful in getting reimbursed which I thought was an odd comment to make since I had all the proper documents and asked if I would send her a copy of the PA. I paid $1,125 for 80 units so $14 a unit on a credit card and was not charged a 3% processing fee. She sent me a super bill and worked with me a few times on the revision that my insurance needed so she knew I was billing my insurance. My insurance also had been sending her copies of everything (again they were treating her like a regular in network provider despite me paying cash upfront like an out of network provider) A few months later after I get the EOB from my insurance company which stated they would be reimbursing me $404.48, my portion that I owed was $101.12 but then it stated amount saved for using an in network provider was $619.40. I called my insurance to ask what that amount was and was told that amount is owed to me from the Doctor since she is in network, that is the contracted rate she agreed to for the service she gave you and they advised me to contact her for a refund. I was thrilled as I was going to save even more after spending thousands on my teeth and even more on prior Botox at dental offices and now this will be covered under my insurance plan, this is when things got ugly. After leaving a voicemail at the main doctor's office I get a call from the Doctors billing department from a woman who is irate (gave no name). She told me the following: the Doctor is terminating our patient/doctor relationship due to my insurance low bill rates, the Doctor had no idea I was going to bill my insurance, the doctor should have made me sign something prohibiting me from going to my insurance, now that I have gone to my insurance the doctor is taking a loss on this service. I assume most in network patients who the doctor has helped with PA previously probably get the check from their insurance providers thinking that is all they are owed and never go back to Dr Austin for the remaining balance and I was the first one to do it and she was upset that I did (again I assume because my experience with in network doctors is they were unwilling to help me with medical Botox). Unfortunately, I did not receive cosmetic Botox and the Doctor is an in-network provider and is obligated to bill rates assigned by the insurance company and in return she gets patient referrals. She then goes to process a refund to my method of payment on my credit card that I paid off 3 months ago for $600.82 with a receipt she charged me showing a 3% credit card processing of $18.50! She never charged me that when I paid for the services the first time and nothing in my patient paperwork stated paying with a credit card comes with a fee. It was very petty and felt almost personal.

II have to Dr. Austin and here staff are top notch. They are great to work with. They make feel…read morelike I am always a priority. Her and her staff work together like a well oiled machine. They always make sure have complete information. That takes a lot of stress away. I had reconstruction surgery on my nose from a Mohs surgery and Dr. Austin did a terrific job. Ever part if the process went exactly as she said and I couldn't be happier with the results. If you are looking for a doctor that you want to feel comfortable with, I highly recommend Dr. Austin and her staff!

Franklin Medical Center - Botox before and after: Crow's feet and forehead lines.

Franklin Medical Center

(15 reviews)

I am so impressed with the treatment I got in Franklin medical Center,I had a first-degree burn on…read moremy cheeks from an overuse of a product ,Dr.Rushdooni helped me to heal my burn so fast , she also gave me the appointment right away the moment I messaged her. Recently I did my Botox also another procedure which Was done very professionally ,comparing to the places I used to visit before this place ,Franklin Medical is a way more professional trustworthy and the prices are very reasonable and the staff is very welcoming. I Definitely recommend this center to do all your facial beauty and medical procedures.

Dr. Aida Rechdouni is the worst doctor I have ever worked with. I visited her office sent by…read moreanother doctor. When I arrived she asked me to sign paperwork that I wanted to know more about. When I asked her what the paperwork was for, she just wanted me to sign without explanation. Super unprofessional and has ZERO manners. I left the office because I was not signing anything until I spoke to my other doctor nor I needed her UNPROFESSIONAL SERVICE. I came back because I left my keys on the couch and she had the audacity to tell me that she won't be seeing me. Learn manners Aida, you are far away from being a professional doctor. Learn from other doctors at least, but I doubt you will ever learn. I will make sure nobody goes to you because you are the worst human I have ever come across. Lastly, yes I will not sign anything without knowing what I am signing for. You can do this to other other patience, but I won't tolerate it. TERRIBLE SERVICE!!!

Skin & Beauty Center

Skin & Beauty Center

(114 reviews)

I honestly can't say enough good things about this office. From the moment you walk in, everyone is…read moreso kind and welcoming. The environment is really calm and comfortable, which makes every visit such a pleasant experience. Dr. Vainder is incredible. He's thoughtful, knowledgeable, and really takes the time to listen to your concerns. As soon as I explained what was going on, he understood right away and gave me a new cream to try. I truly feel like he cares about what his patients are going through. The staff is amazing too. All the girls in the office are so sweet and friendly. I genuinely look forward to seeing them every time I come in. They make you feel so welcomed and comfortable. Another thing I love is how efficient the office is. You're in and out quickly, but you never feel rushed. At my appointment today, I was there for about 15 minutes and got all my concerns addressed. Parking is easy, the location is convenient, and the whole experience is just great from start to finish. This was only my second appointment here, but I already know I'm not going to any other location. This one is absolutely superior. I already have my next appointment scheduled and I'm honestly so glad I found this office. Highly recommend!

Great experience at Skin and Beauty Center! Dr. Marzvanyan was very personable, knowledgeable, and…read moretook the time to really listen to my concerns without making me feel rushed. There was no wait time, and the entire visit felt smooth and efficient. MA Rose and the front desk staff were also very kind and helpful. Highly recommend! Side note, parking is so easy and the view from the office is so beautiful.

Lush - cosmetics - Updated May 2026

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