I was in Pasadena CA on a work assignment. I went into Sally's about a year ago and a black girl happened to be helping another customer, so I waited for her, she was so knowledgeable about hair color stuff and suggested a product and it worked so well on my hair, I called the store and told them about her, I wasn't sure of her name Amanda or Mariah. Everyone was standing there pretending to not see me. I'm back again in Pasadena and was looking for her on Friday and today. Nice young lady, need more people like this. read more

A good store. A wide selection; the staff greets you with a smile and politely offers help without being pushy. I found everything I needed. read more

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The employees Viviana and Jennifer are super helpful. They are knowledgeable about color and all products in the store. They greeted me with a smile, and they helped me find all I needed. Also fyi, the store is open until 9 pm. Definitely two thumbs up! read more

they switched the hair dye and nail aisles since i've been there last; so i was pretty much walking around cluelessly lollll. sweet jennifer in the front was soooo amazing and helpful. she walked me to where the hair dye was moved to and then was able to pull up the dye i last bought in the system for me cause i couldn't remember the color i got last time. when they didn't have any left in stock up front she went to the back and grabbed me some of the last ones. i really appreciated her and her help. she's the best of the best frfr. thank you jennifer read more

Evelyn was helpful, friendly and the reason for my 5 star review!! She helped me find the products I was looking for and advised me of different sales taking place to get the most bang for my buck. It's customer service like this that brings people back. Thank you so much fit the positive experience. read more

came in today wanting to buy hair dye to swap my color, I asked the employee is they had a bleach free hair remover . She chuckled and said "all of them have bleach" .....I'm a cosmetology student and it surprised me they don't know about bleach free remover... I would assume you know cause the girl had blue hair, I don't even know why I asked the other girl when she had basic hair . Anyways , the chuckle was unnecessary and rude. The floors are dirty and the whole setup is stressful with all the boxes around. Maybe instead of talking about their bank statements , they should tidy the place up. Get rid of employees who actually KNOW the hair stuff....and maybe stop airing their your business :)) read more

Great staff purchased hair straightener for my daughter super helpful staff definitely recommend for single dads shopping for their daughter's staff more than happy to help you 9-6-2023 read more

The store is great as far as merchandise, however, the manager is a complete jerk. An item was left out of my bag and after calliing, I was assured that it would be held for me upon my return from out of town. Manager refused to give me the item claiming that she knew nothing about it. She wouldn't even come out from her office to talk to me. Even the sales girl played dumb. Distric manager was just as rude and clueless as the store manager..guess the apple doesn't fall far from the tree! Eventually, their customer service department in Texas decided to send me a gift certificate. I will go all the way to Los Angeles to use it before I give that stupid, rude manager the satisfaction of using it in her store. The item was worth $6.00, and for that I will never shop there again...thus they have now lost an average of $100 a month of business over six dollars. Sounds like they need a class in customer service 101. read more

Never thought I'd be posting a review for Sally's Beauty - but here we are! I had 2 of the most helpful ladies helping not only me, but the indecisive mother and daughter who had to of spent at least 30 minutes asking the very patient and kind employees about semi permanent hair dye from manic panic. Lol. They are working around the holidays and so kind and helpful! The kindest humans. read more

I don't usually have issues with this place, because it usually has all the things I need (hair ties, bobby pins, fine tooth comb, round brush). I recently purchased some flexi rods (for my wet - set, whenever my friend teaches me how to do it; i refuse to pay loads of money for something i can learn to do on my own, for free), a blow dryer and got a new flat iron with that purchase. I do notice that there always seems to be boxes of products in the aisles. Maybe that's a good thing?!? Business is good ? I went in a couple days ago to purchase a "donut" for my buns to give them more volume, cause really who wants a struggling lifeless bun? Not that I have that problem anyway, but I wanted to try it. I asked the employee if they had any in (last week they didn't), she grabs one out of the big box of products lol! I'm sure they were supposed to be on display, but hey, they had what I needed, so I paid and left. They are really good about returns, I never had an issue returning a few products. read more

Although Sally's is in my opinion over-priced (for reg beauty items like nail polish, and hair accessories) I must say I always come here. Recently I have decided to go natural (which means I won't be using harsh chemical products now any straightening tools on my hair) and Sally's is one of the only Beauty Supplys that I have found to have products for Afro-American Hair. I love that they have As I Am Naturally which is my go to products for Leave-In conditioners and any other mild shampoos and conditioners. read more

Sally Beauty - Cosmetics & Beauty Supply Near Me - Pasadena, California

Service was alright. They didn't have what I was looking for..but I chose something else for my hair. Gal that I asked told me to get specific things to make my hair come out the way I wanted to, and it didn't work at all.. -_- read more

Various visits. Ugh. Time to expose this Sally for the lackluster outpost it is... This store keeps only bare minimum stock on its shelves, meaning you probably won't find what you need and will have wasted precious time you could have spent driving elsewhere. Other Sallys don't seem to have this problem. The staff is friendly enough, but very low-information. I definitely wouldn't base any hair/beauty purchases on their input. I can only hope someone from Sally corporate is reading this, but the quality of this store tells me they wouldn't care anyway. Visit at your own risk. read more

I usually shop at this location, everyone is attentive. Yesenia assisted me today and she went above and beyond to help me figure which hair products will be best for me. She also helped me sign up for a credit card and she explained the benefits and promotions to me. Thank you Yesenia for providing me exceptional customer service! read more

Unfortunately Employees don't know anything about toning hair. The point of a brick and mortar is to have expert support. I would have been better off if I just ordered everything online. What a waste. Ends up she recommended the wrong toner (even though I knew based on research it wasn't right) but I trusted her because Sally's employees can "help you". She didn't even know the basics of color. Just gave me a generic toner that (hours later) did nothing for my hair besides more damage. Sally's you probably should invest in your employees. It's way too easy to google and buy online. read more

My daughter and I love coming to this store. I shop predominantly for shampoo/conditioner and nail supplies and my daughter shops for hair and body products. Sally Beauty Supply has a wonderful assortment of nail polish colors, nail files and everything for me to be able to give myself a professional manicure and pedicure. The store is clean and always well stocked. The employees are helpful and always willing to assist and give advice on products. I've often found myself walking around the store aimlessly up and down the aisles to make sure I don't walk out forgetting to buy something. I've never felt uncomfortable due to other customers or the staff. The staff is friendly and knowledgeable, but not intrusive. Sally's is my go to beauty supply store. And my daughter's as well! Sally's definitely deserves my 5 stars rating! read more

Pros: friendly and helpful staff; they answered questions I had for the specific treatment I needed, had all the items I needed, easy to locate items. Con: small branch and some of the items were put of stock read more

Sally Beauty - Cosmetics & Beauty Supply Near Me - Pasadena, California

Angel provided me with very helpful information about dyeing my hair properly. Dude is a scientist who knows his stuff. Thanks man! read more

I'm sitting outside of this Sally's store waiting for my friend to finish shopping I had to leave before I slapped one of these broads in the face for trying to accuse me of stealing their Overpriced product. I told the dumb broad's that I have enough money to buy the whole store out and that they are real dumb for hovering over me and my friend the whole time we were in there because we are ready to spend a lot of money they tried to deny that they were acting suspicious but it was so obvious that that was the case at one point one of the workers couldn't find a nail polish that we were looking at so she accused us of stealing it but then ended up finding it And realizing that it was misplaced and not stolen by us. I feel very insulted and I will never return to this location ever!!! read more

The store is neat and the clerks are always nice... but They only have the very basic hair needs. Don't look for a colored hair clip or a special shampoo, they wont have it. read more

I'm a fan of this place, because it's the place where I get my rubberbands for my goat. That's pretty much it, they're close to home and share the strip mall space with my local Vons, Hong Kong Express, Tastees, and Subway that I've all been to...and yelped... Oh, what's cooler, is that Sally takes CC for the smallest of purchases. My baggy of rubberbands costs less than two bucks, one time I forgot my money at the house and the clerk said that they don't care, they'll accept CC for anything. That's awesome. I don't make it a habit of leaving my cash at home when I roll out. read more

I will give the location a 5 star, but the customers a 2 star. The store has everything I've needed for dying my hair, the staff are attentive and have always been able to answer in depth questions to assist me. I give the customers a low rating since the neighborhood isn't the greatest and i've seen couples arguing with no shame while customers are right in the middle of it all. read more

I'm a fan of Sally Beauty Supply in general. I get almost all of my styling supplies from either this location or the one closer to home. But for this location and "trim it up Tuesday" (I cut hair nearby every Tuesday), this is my go to place for last minute supplies. They are well stocked and have knowledgeable employees and great deals on many of their items. I recently got a smaller hair trimmer for an amazing sale price. Make sure to get the Sally's Beauty Club membership which gives you additional discounts. read more

Great customer service and plenty of parking...its in a little shopping center so if u need groceries there's a Vons a few doors over. read more

Sally Beauty - Cosmetics & Beauty Supply Near Me - Pasadena, California

I frequent this place because they have a much larger selection of products than some of the other nearby beauty supply stores. I really like their comb/brush section (they carry Denman's!!) and they cater to a large demographic with their product offerings. The staff is fairly knowledgeable, and if they don't know something they're honest about it which I value much more than being given misinformation. However, I'm not too fond of who I believe may be senior management and their notion that is okay to carry on conversations with an employee who is helping a customer if they switch from English to Spanish...First, it's just rude, let your employee give me their full attention. Secondly you're not talking about anything important- I speak spanish and you're only gossiping and it's not even good gossip! Yeesh let's be professional people! The lack of knowledge that is sometimes a bit too prevalent and the personal conversations in front of customers is why I'm taking off one star. Otherwise this is probably one of the better beauty supply stores (at least for products only) in Pasadena. read more

I have to say my experience at sallys was never that good, until i stopped by last night. Monica was very attentive and answered all of my questions and actually gave me her honest opinion in why i should or shouldn't use a certain product for my hair. She even help me pick out a color that goes with my skin tone . To be honest i wasn't really going in there with the idea to get good customer service since I've been there plenty of times and just got short responds from the staff but she was awesome. I will definitely be back :) read more

This is not for this exact Sally's Beauty Salon but it's the store I go to more frequently..... Sally's in general is expensive... it's very over priced.. I started doing acrylic nails and bought the acrylic liquid and powder for $36 and luckily there was a deal that when you buy the liquid the powder comes free..(acrylic liquid $36 and powder 1.3oz $16) At first I thought it was a good price because I didn't know anything about the price of the supplies but I went to a nail supply store and EVERYTHING WAS 10x CHEAPER nail liquid was $10 and powder 3.6oz was $10 read more

Well that's a bummer. I used my ten dollar coupon and bought over $60 worth of product. I got a product they recommended and it did not work! When I returned it I didn't get my full refund because I had used the $10 coupon and even though I spent so much more money they wouldn't give me the full refund for the product or give me my credit back from the $10 coupon. Shady. read more

It was an in and our experience. I felt the prices were on the high side and i just need some bleach powder for my Developer. it's limited and a bit messy. read more

I recently moved to Pasadena and took to yelp to find the nearest Sally's. I was weary about walking into this Sally's based on a few reviews that their customer service was bad but, I found the employees very friendly and one gentleman especially helpful. The cashier was also very friendly. I'm glad I found this Sally's! read more

The staff is not friendly. They were not helpful with anything and answer you curtly. However, the lady that checked me out was helpful. She was the only helpful one there. She noticed I was buying something that in another color was on sale. She went to see if they had any more and even checked the back without me asking. Even though they were sold out of the sale item, she was so helpful. Lady helping me at the counter: those 3 stars are for you! read more

Bad customer service I will never come back to this facility the white blond lady wasn't nice at all read more

Sally Beauty - Cosmetics & Beauty Supply Near Me - Pasadena, California

On 8/1/19 i experienced excellent customer service from the opening staff at 9am and the staff at 3pm. They took charge of a minor issue and was able to give customer satisfaction... Hope this gets to management. read more

Please make sure your cashier gives you a receipt. My cashier didn't give me a receipt and told me I could come back to return hair dye if I did not use it, which I didnt. Now I can't get my money back and I have product that I don't need. read more

I just had to update, based on some news relating to my previous review- the prices are the SAME at both locations. Some dumb girl at the Temple City location misquoted the prices over the phone. Sorry, Sally. = ( So in that case... this location has a better selection of items, especially the nail stuff. More parking too. read more

Decent supply of hair thingys. I got the idea that I should dye my hair pink, so I came here looking for some temporary pink hair dye. The guy that was working was really helpful in finding the only one that they had. It only lasted one day though and it was supposed to last 8 washes- that's not Sallys fault though. At any rate, the place is kinda of cluttered and a little rundown. But the prices are pretty cheap and parking is easy. read more

So now I have to drive all the way to temple city because the girls who work are not educated in the beauty industry and and are too lazy to look in the computer to see if they carry what I'm asking for. I call the other store in I temple city gave the wrong name for the product and she was able to find it. I called back to this place with correct name and was still told that there is no such thing sometimes we don't carry the same product. Get some new staff that know how to work with the public and care about the consumer read more

Eversince I bought that $5 membership card, I've been getting all these weird emails from different companies! DO NOT BUY this garbage, Sally's sells your information with it because you have to give your email address and phone number with it. read more

don't know about the terrible service. if you have questions just speak up and ask. but usually the employees will come over and see if you need help. when i walked in they were all busy helping others so i walked around a bit. place is big and lots of products. they helped me find the perfect shade of white blonde i've been hunting. i'll definitely be using this stuff. excited. plus there's tons of parking. another perk. read more

Ok so I came here the other day and I must say...great customer service from Vanessa! She was so helpful, informative and patient (because I was indecisive) lol. I came in here for 1 item and left with 5 items of great products because my hair is going through a major crisis right now. So I just want to recognize her great customer service skills. It goes a long way and sadly many companies do NOT focus on that anymore forgetting that WE the customers keep them in business. There's so much competition these days and I'm only giving my business to companies that deserve it and pay attention to their customers! So thank you Vanessa! read more