TLDR: give it a try! It's a great introductory to laser skin treatment. Do not expect overnight immediate results. Staff is great! Don't be late! Let me preface by saying my skin is already pretty good; concerns are light acne scarring and large pores. My skin is clear and smooth for the most part thanks to my acne meds and receiving facials from an esthetician years prior to combat my acne. I saw the ad on Facebook for the first facial laser treatment to be 50$ and figured why not! Seems like a good deal. I was required to fill out medical information prior to my appointment which is standard, I've gotten a laser facial before (4 years ago now at a different place) and they want to make sure whatever you are on medication wise doesn't interact with the treatments. I received text reminders about my appointment and the day of I received a text with instructions on where to park and where they were located. I am familiar with Downtown Pasadena and know it can be a little busy so I made sure to get here early! The place itself is a small office so I can see why being on time is important. The interior was welcoming, the front staff was friendly, the decor is lively with semi private seating areas to have your consultation. I met with Dailee for my consultation and she was really sweet, informative and easy to talk to. She went over the treatments they offer along with membership promotions, it did not feel pushy at all. Bilal was my nurse. He was also informative and efficient in going over what the treatment would do, how it would feel, and how to care for my skin afterwards. Both Dailee and Bilal were upfront on treatments needing to be consistent to see a major difference. The laser treatment itself was very quick and painless. I have tough skin and it just felt like a hot compress was being wiped over my face. Afterwards Bilal rubbed in serum and SPF so I was good to go! For the next 24 hours gentle cleanser, gentle moisturizer and minimal sun contact. I am not able to commit to the memberships or consistency needed so I did not sign up. I also have skincare I already like using so I did not purchase any products. I do appreciated the information on products, treatments, and promotions they offer though, nothing felt pushy. I will absolutely be back to do a more intense treatment for my face and neck. read more

I got a 3 month package last year during their promotion. Sadly, the sessions didn't do much for me. I was hoping laser treatments would help with my rosacea. I wasn't trying to treat wrinkles or remove freckles. If anything, the laser worsened my rosacea and made my already sensitive skin more sensitive. The receptionists/sales ladies were always very friendly. However, the main issue I had was the inconsistency with expertise. I had a different technician at every session and received very different information and advice. One technician literally refused to laser my face that day because my skin was already agitated, whereas previous technicians proceeded anyway. Some technicians (including some receptionists) strongly suggested the "duo" treatment, which ended up aggravating my skin and resulted in a couple of surprise zits. Interestingly enough, the technician at a later session told me I should NOT get the duo as it would be too much for my skin and I didn't need it. Inconsistencies. Case in point. So, while I don't think this business deserves a one star review, I do agree that it's definitely not for everyone. I also really disliked being asked to tip at the end of every session. Despite the initial promo, the treatments were still quite expensive. Call me the cheap a-hole all you want, but I never did leave a tip. I didn't get any results. I also don't tip my dentist and those cleanings require more skill. read more

Not for everyone. If it doesn't work for you, you still have to pay the monthly membership fee anyway. They ask for a tip after each service for at least $40 or so. It is run like a corporate chain and not personalized care. There isn't acknowledgment or concern whether it works or not and the upselling is real. The concept is good. Maybe try it and avoid the package. I'm glad it works for some people and wish it would have worked for us. read more

I visited this Pasadena location today for the very first time, and the service was absolutely fantastic. From the moment I walked in, the receptionist was incredibly welcoming and nice. The nurse who performed my procedure was equally wonderful--she took the time to thoroughly go over the treatment and answered all of my questions, which really put me at ease. Since I was a first-time client, I was able to take advantage of their discounted first-time facial. It was a great, low-pressure way to try out their services. I'm so glad I did, and I will definitely be back! read more

Skin Laundry - Pasadena - Skin Care Near Me - Pasadena, California

Everyone is always so lovely and it's super easy to work with the staff for scheduling

There was an updated response to my first review and I am writing this updated review as a response. As per my last review, I understand and was informed that we are 2 separate back to back appointments. We also acknowledged and accepted the $25 charge for my partner's tardiness for his appointment (also stated in my previous review). We did not have an issue with that. The issue was having a SECOND charge after that, an ADDITIONAL $25, which is not applicable to the 2nd appointment (mine) nor his (as he was already charged $25 for the initial tartiness). I did not consent to a SECOND charge. I was told by staff that the SECOND appointment was NOT supposed to be charged. I was then told that it is for being late when I, the second appointment, was not late. I was not informed of any charges in regards for MY appointment, which is where I feel misled and lied to. I have been chasing down a response to get this issue resolved but there have been no correspondence from the office nor this avenue. So I have taken it up with my bank. It has been over a month and this feels incredibly disappointing and unprofessional for the handling of customer service. This response has continued my frustration as the principle of informing a patient has already blatantly been ignored and my asking for clarification and resolution has also been mishandled. read more

Great location and service. Membership option - good deal. Clean and professional stuff.

Loved this location, came early on a weekday and parking can be tricky. But the area is great. Very clean facility, friendly staff, would highly recommend this location and will return. read more

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*December 2025 update since 2022 review* I travel for work and it's hard to commit to a membership so I am super glad that every end of the year, Skin laundry has a holiday sale during Thanksgiving week. In the past, there are lasers for 200$ which the typical price is at least 500$+ ... I have been purchasing these "once a year" promos and hopes SL Pasadena continues to do these for people like me who can't commit to a membership. Since work travel keeps my schedule inconsistent along with being in healthcare and keeping track of my other beauty treatment appts.. I LOVE getting these deals. Thank you! My most recent experience this month was SL's first time to offer a promo for their with their Revita Chemical peel (a very light peel with 1 day of down time) -- this peel was 50$ instead of 250$ -- you really had only 24 hours of downtime as this is a super gentle peel; my face actually didn't do anything snakelike so just FYI it's not that strong but still effective -- I saw LAUREN as my nurse and can I say that this nurse was not only professional, kind, and efficient?! I would totally choose her if you see her name to service you =) read more

I had such a great experience thanks to Gabby, the manager at Skin Laundry. I was kinda of scared to try a laser facial, but she made me feel at ease and taken care of. She took the time to answer all of my questions, explain this treatment clearly, and made sure I felt confident and comfortable with everything before proceeding. It's rare to come across someone who combines professionalism with such a warm, approachable personality. Gabby went above and beyond to create a positive experience for me, so thank you! I highly recommend trying out Skin Laundry if you get the chance, because I definitely noticed a smoother texture to my skin after my laser facial. read more

I want to start by saying that the staff is very pleasant and unitive. Now with the treatments they really work I must highly recommend it 100 %. Can't stop won't stop getting the friendly hospitality and treatments. Thank you SKIN LAUNDRY for all that you do. read more

The staff are unfailingly kind and helpful; the environment is soothing and the first treatment actually made a difference So happy to have discovered this place! read more

I was in and out in under 20 minutes. My skin looked immediately brighter and felt incredibly clean. It's the perfect "lunch break" treatment for anyone with a busy schedule. Highly recommend if you want medical-grade results without the 2-hour spa commitment! read more

My teen son has been coming here for 4 months now and still undergoing treatment. His skin has been improving a lot from the first time we came. Meghan has been handling him. She is patient, conscientious and communicate things well to us in regards to his skin condition as well as how to take care of his face at home. Sometimes, Bianca also handles him. They both are great at doing their jobs. If you have teen, make sure to inquire about their teen acne programs. read more

Very friendly and professional staff explaining in details with any questions we asked and accommodating to our schedule needs as much as possible. Students discount membership made it affordable for me for my daughter's treatment. read more

Always leaving refreshed and renewed! Clean face! Great service, great people, wash and always friendly!

I have never done laser treatments of any kind before and was constantly anxious about my appointment. But a worker there, Jackie, was informative upon consultation. I did the once a month package because I was constantly traveling and can't know my schedule. This plan is flexible for those who are as nomadic as I am. The first Signature facial laser was actually quite intense for me. My guess is that my skin was brand new to this kind of treatment and ended up becoming tender in some of the thinner-skinned areas of my face. So at my next appointment, I told the RN, Lauren, if there was a way to avoid that tender spot. And instead, she said she would lower the intensity of the laser. I know I probably was not getting the most effective results by doing so but I have to listen to my skin. I eventually noticed my skin built its tolerance and by the 5th month we did the normal level as spot treatments. I did notice my forehead lines and the lines between my brows were not as apparent as before. So I'd say the treatment was effective for me at least after 5 months. Always listen to your skin! Im glad my skin and the plan worked with each other. I'd honestly suggest people it's your first time, try to see where your skin's tolerance is at for lasers with a less frequent plan. Then you can work your way up to more frequent treatments and Skin Laundry also allows you to upgrade your plan as well. read more

Gabby was the best receptionist even went above and beyond and walked me to the bathroom :) Love Melody the technician super sweet and awesome. Would definetly come again. read more

Communication was stellar through this whole process, from booking the appointment to giving me after-care instructions. Both the front office staff, as well as the nurse doing my procedure, were so professional and knowledgeable. I'm 51 with sun-damaged and aging skin. I wanted to know what to do for the best results, and I was given a detailed treatment plan that even included add-ons I could do to help speed things along or target a specific issue. I am so excited to have a plan laid out and can't wait for my next appointment in 2 weeks! read more

Love coming here. I walk out refreshed and glowing every time! Super glad I found skin laundry my new skin care home.

Very friendly staff service. Honest consultation about what treatments are correct for your skin type as well as prices. Would recommend first timers to check them out. read more

I didn't know what to expected. Staff were knowledgeable and friendly. They explained everything in details. Amazing customer service. read more

Skin Laundry - Pasadena - Great ambience leading to Skin Laundry. - Skin Care Near Me - Pasadena, California

Big fan of Skin Laundry - Pasadena! The store manager, Gabby, and every team member I've interacted with over the years have been both very professional and personable. After my first baby, I decided to treat myself to a membership, mainly coming in for the duo treatment and LOVED the results. They lasted 3 years and now I'm back after my second baby for another self-care moment. I added the sculpt treatment since my neck/chin is always a problem area - looking forward to the results! read more

Been going to SkinLaundry on & off for a few years now, Pasadena branch is my go-to everyone here is so kind & nice. Did the Resurfacing treatment and can't wait to see the results!! read more

Gabby is phenomenal! She's so caring, kind, and knowledgeable. I've noticed a dramatic difference in my skin since I started coming here. Thank you, Pasadena Skin Laundry team! read more

Super fan of Skin Laundry! The facials are amazing and always leave my skin glowing. The staff is super friendly and welcoming, which makes every visit such a great experience. Highly recommend! read more

I started at Skin Laundry a month ago and have been so pleasantly pleased with my experience. The front desk team is always so warm & welcoming. When I first came in I was unsure of the membership, but the team here explained everything thoroughly without also being pushy on sales. I'm committed to helping my skin improve when it comes to hyperpigmentation and texture, and all the nurses I've seen have been very transparent. Appointments are always available and flexible. The facility is clean, the team is knowledgeable and the nurses are professional; it's definitely given me the confidence to trust that they have my best interests in mind when treating my skin. This last nurse (Andrea) I visited, was so funny, and we had a great time chatting. Love coming here! Can't wait to continue seeing results. read more

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I had such a great experience today at Skin Laundry Pasadena with Lauren Diez! I went in for a resurfacing facial treatment and she made the whole process so easy and comfortable. She explained everything in a way that made me feel at ease, checked in with me the whole time, and honestly made what could've been a little intimidating feel totally relaxing. Lauren is so professional but also super warm and friendly and you can definitely tell she really cares about her clients. I left feeling refreshed, confident, and excited to come back for my next treatment. If you're considering Skin Laundry, definitely book with Lauren. I can't recommend her highly enough. read more

Very welcoming environment & staff. I've only had 3 treatments but so far I've been getting compliments on how my skin has less pigmentation and scarring. Happy about that! read more

Staff super friendly, every time I come in :) they offer water and tea during my visit. I recommend checking skin laundry, and I love their hydrating facial sheet mask for home after care read more

I had such an amazing experience for my first laser facial. I definitely recommend to everyone. I love the aesthetic of the office. It is so beautiful. I already see results and can't wait to come back for my second session. read more

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I was honestly skeptical at first, but Skin Laundry has completely changed my skincare game. I saw Bilal today and he did the Power Duo Facial. He's a doll and super attentive. The space is clean, modern, and very calming. The staff are super friendly and knowledgeable--they walked me through every step of the process and made me feel totally comfortable. I also love that they take before-and-after photos, so you can actually see the progress over time. read more

Do NOT pay for a membership! Treatment doesn't work at all, after 4 months of laser treatments, using their products and following every single recommendation from the staff, I did not see any benefit at all. What a waste of time and money! Get an opinion from a Dermatologist prior to making any decision here. There's SO many COMPLAINTS in BBB about this business (https://www.bbb.org/us/ca/newport-beach/profile/skin-care/skin-laundry-1126-1000062366/complaints) Sadly, everything is real! read more

I have been worked on my several different practitioners here. All of them are awesome. Shout out to Bilal, June, and Megan. Always amazing service. I've been coming for about 2 months, I definitely see improvement! My skin is more even and fine lines are less visible. I'm committed for the long haul. I'll have an update soon.I love this place read more

My experience here is always positive. I've had my facials done by several nurses here and it's always been wonderful. After my treatment, my face looks and feels great. I highly recommend to this to everyone! read more

Previously raved about this place but the staff has changed and the service shows it. I had to wait over 10 min at my last appt cause of alleged machine issues and then they could not even treat me. Came back in today for a make up before the end of the month, I was exactly 8 min late (was previously told they had a 10 min grace period) and she said they won't be able to treat me. They called at 5 min past my appt time to see if I was coming and I said yes I am literally crossing the street. This appt today? They double booked and then called to push me back an hour. I had said it's fine but they returned no courtesy over 3 minutes on my end. It's crazy. I don't enjoy my experiences here anymore so I've requested to cancel my membership. read more

The team at SKL Pasadena, are top tier. The nurses I've had are wonderful and always willing to answer any questions I have regarding the treatment. Shout out to Baal and Briana Additionally, Gabby is always helpful, supportive, and kind. She is a welcoming individual. She's simply the best! read more

I have been coming for session at this location for the last 5 months and the results from when I started to now are AMAZING!!! Grateful for all the staff that makes each visit a great one. I started coming due to dark spots on my face and a few scars that I wanted to have smooth out. After 5 mths you can't even tell a scar was ever there. Definitely worth the investment. Treat & Love yourself always read more

Had my 3rd treatment. Tbh I was a little sceptical but I love it and highly recommend it.

Awesome staff! Friendly! Jasmine is so nice and helpful. Love Bilal!! Overall experience is Amazing. read more