Love that they carry tons of J-beauty and K-beauty brands like BoJ, Anua, and COSRX. The sheet mask selection's solid too. If you're sick of getting dupes or fakes from Amazon, come here instead. They don't also hover over you while you shop like some other places. read more

My friend recently went to this store and experienced a misleading promotion and the store is still refusing to honor its own printed advertisement. Their Black Friday flyer clearly said "Purchase $59 - Get Free Lucky Box." There were no conditions listed, no "after discount," no "single transaction," nothing. But after purchasing $59 worth of items (before their 20% sale), the staff suddenly invented new conditions on the spot -- none of which appear in the advertisement. When asked where these terms were printed, they couldn't point to anything and said "it was obvious." Under California's false advertising law (Bus. & Prof. Code §17500), you cannot enforce undisclosed conditions on a promotional offer. When my friend brought this up, the staff became defensive, refused to provide anything in writing, and insisted the manager "could only discuss it in person or over the phone," which is extremely suspicious behavior for what should be a simple, straightforward promotion. The entire interaction feels dishonest. Instead of correcting the issue, they stalled, evaded, and repeatedly refused written communication. This should tells you everything you need to know. If a store can't honor its own flyer as printed, that's a serious problem. Shoppers deserve transparency, not bait-and-switch tactics. I hope people avoid this location until they learn how to advertise honestly and treat customers with basic professionalism. read more

Shibuyala - Message from Store - Cosmetics & Beauty Supply Near Me - Arcadia, California

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The storefront is very fun and inviting. It reminds me of being in a Japanese cosmetics store in those long arcades! This is located on the first floor of the mall. I had excellent service. I was looking for a specific product and a very nice employee helped me without being pushy. :) pleasant experience and quick transaction so I was in and out! read more

Shibuyala - Mascara - Cosmetics & Beauty Supply Near Me - Arcadia, California

Love shopping here. I am never disappointed with Japanese and Korean beauty products. My main go-to items are products that contain SPF and mascara. Prices could be high, but these items are all imported directly from these Asian countries. read more

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Cute store with Asian beauty products in the front and some cute Knick knacks in the back. I mainly went in to find the viral Tirtir cushion. They didn't have the full shade range and some of the testers are really dried out so I didn't get to test some of the shades. Not a lot of makeup brands here that I usually buy from but they had some like D-Up and KissMe and some of popular products. read more

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Amazing store! So many cute, interesting Japanese and Korean products. I've never been so thankful for my phone's translate feature using Google lens until now. :) I appreciated the availability of testers for the make-up items. My husband actually enjoyed looking at things with me. He was fully engaged in helping me with the testers, lol. I picked up a couple of items. The staff at the register was very friendly and gave a kind reminder that all sales are final. We plan to be back with our daughter who will absolutely love this place! read more

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Beware if you're a person of color Just experienced the most racist behavior at this store. I walk in with my son and I'm immediately being followed by a medium height, Chaubey, Asian man who I'm suspecting to be the manager the entire time that I'm shopping. As soon as I get to the counter now he's at the counter, no longer walking in circles around the store. Extremely disappointed and I definitely won't be coming back. I immediately called the store when I left and I got the manager's name and his name is Will. read more

This location is in the Westfield Santa Anita Mall. It has tons of beauty products and even Asian snacks and beverages in the back. You can take a good hour or maybe two here if you really want to look thoroughly, but I just got some cosmetic sponges when I went. read more

So fun, so many products from Japan and Korea to try before you buy. All my favorite lip stuff and a lot of new finds too!

I've come here many times and always spent a lot of money. I loved this place and even earned points every visit. But my last visit was completely different. The lady working there kept watching me and my sister the entire time. It was so irritating and uncomfortable. I don't steal, and it's crazy to feel like I was being treated like I would. I've been a loyal customer for a long time, so being stared at and followed felt disrespectful. I even walked to another aisle just to see if I was imagining it, and not even two seconds later she came around the corner again. We just stared at each other, and I grabbed my sister and left. I understand stores deal with theft daily, but assuming and following customers like that is never okay. It made me extremely uncomfortable, and unfortunately, I won't be coming back. read more

Fun fun fun. The Westfield Arcadia mall is always reinventing itself with new stuff, and Shibuyala is no exception. Allow yourself at least one hour in this store! You'll lose track of time and find everyone mad at you, steaming in the food court. The shop is largely Japanese and Korean hard-to-find cosmetics and skin care, anime stuff, kitchen, car and house stuff (like Daiso or Miniso but more expensive), snacks, and collectible toys including the irrepressible Hello Kitty. Gents, lots of great hair stuff (Gatsby is a favorite) and of course the high-end toners, creams and moisturizers are for all. They have some great body and shower stuff from Japan that puts my OId Spice wash to shame. The ladies working in cosmetics are super informative without upselling. I don't wear make-up but there is a ton of it. Even the bags ($.25) are super fun with mascot dog on them. Grab your Auntie Anne's pretzel and head over! read more

Shibuyala - This shop allows dogs. - A man with glasses, wearing a black and white checkered shirt, stands indoors next to a large, pink, cartoon-style dog statue with a green patterned bandana. The man is smiling and making a peace sign with his right hand. The store has bright lighting, shelves with various products, and promotional posters visible in the background. - Cosmetics & Beauty Supply Near Me - Arcadia, California

Shibuyala is a huge Japanese cosmetics store with an overwhelming amount of choices. I am thankful for Vivian who led us to the products and narrowed down choices for our specific needs. She is so knowledgeable and gracious! I will be back! read more

So sad to write this review because usually I love this store, however today I had an awful experience with some of the employees. There was a tall pink hair girl that kept following my friend and I, we circled the entire store and somehow she was the employee that was always on us. We were also followed by another girl with what seems like brown? yellow? orange? hair. These two colorful heads followed us around the whole store, the yellow/brown haired one was straight up staring us down. We are POC so yes, it did feel targeted. I find this experience really unfortunate because I am a loyal customer, I even had enough points to get a free item today but I just wasn't in the mood due to that unfortunate experience. The old employees who have worked there are very nice but I think the new hires are a little sour, incompetent and/or inexperienced. read more

I love this place! It is literally Asian makeup/skincare heaven lol. I like how this place is huge! You can get lost haha with the SO MANY amazing products everywhere! The staff is very friendly and kind when it comes to making the shopping experience worth it! I forgot the employee's name, but she works near the mirror/makeup remover area and she is so nice!! I asked her for makeup advice and she recommended me my new all time favorite lip gloss ever! She's the best! Overall, amazing store for all things Asian makeup/skincare heaven lol read more

Finally that corner of the mall is inhabited by a business! I'm kinda sad that the cat café never panned out but I guess makes sense with health regulations and the fact that it was supposed to open but then we got side swept by COVID. Either way, this is a great place to shop! I find its location in the mall hilarious since wives, gfs, and partners are shopping away here and there's a cluster of dude partners hanging out outside or watching over the children over the cesspool of germs indoor playground right in front. Big aside from the review itself but I was massively side eyeing the father who loudly announced to his daughters that, "if he can't read it, then he won't buy it". Kinda racially insensitive in front of your kids and in a store filled with the ethnicities you're targeting my guy, but you do you. Anyways, YES. Definitely one of the stops to make at the mall, especially if you love beauty and skincare goods, imports from Japan, anime or cute character goods, snacks, or even unique household goods. There are other Shibuyala that I've been to, but this is by far the BIGGEST one. For sure there are way more snacks, household goods, cute plushies, anime, and character merchandise items, and stuff for pets here than at the other locations. As for things that I haven't seen before, it looks like they have a more high-end skincare/beauty consulting table towards the back and a section for Kuji prizes (buy a raffle ticket for a prize varying in rarity) and token gacha machines. Not going to lie, that's pretty neat and there has been a rise in these gacha shopping experiences in the normie/casual-sphere so they know what's up. I like the big selection that they have for home goods and cleaning supplies for sure and I do appreciate the affordability and availability of lots of the sunscreen and beauty products that I already use. I think the drinks in the back would be more appealing if they were refrigerated so I do hope that they get a fridge in the store for that as well. It is extra to get a bag upon checking out, but the designs are SUPER cute so I think it's worth it for sure. My favorite Shibuyala location to date. read more

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I am feeling post-event withdrawals from traveling to Japan two weeks ago, and I've put off coming to any Shibuyala location in SoCal for many years. With the confluence of these two factors, this was a kickass first visit. Just go find the JC Penney, a mediocre landmark, within Santa Anita Mall. Immediately to the left from the inside entrance lies this new Shibuyala. Even with throngs of people hanging around, it didn't feel as claustrophobic as many merch stores I was dragged along to in Akihabara. I am pretty grateful for that. Also, the clientele is mostly femme, which, let's face it: after being followed around by a shamelessly masturbating pervert in a Donkihote in Ueno during my trip, is kind of necessary for feeling safe. Just for a little while longer. That shit was fucking heinous and did a number on my mental health and feeling of security. Here, the staff is actually present on the floor, which I highly approve of in contrast to the terrifying loneliness I endured. I was delighted to note that they still had plenty of seasonal Sakura themed products in stock! Other brands that caught my eye were Paul's Blend for the new Marigold scented stuff, plus Kitkats I haven't seen in any other Japanese import retailer. Note: for those unfortunate lactose-intolerants who have used and abused Lactaid and drugstore generic equivalents to the point that they don't work anymore, Shibuyala carries Biolactase/Biofermin! Try out a small box before committing to the 540 tablet bottles. It might lend you some freedoms again. Unfortunately the prices are noticeably higher than many products would be in Japan, probably due to the shipping expenses involved. It makes sense, but it's still about a dollar or three higher than other cosmetics stores for the exact same mascara or falsies, for example. Still, I'd go back to restock on my lactase tablets and poke around at the seasonal limited edition products any time! read more

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While I was walking around the mall looking for Korheim, I came across this store and I'm so glad I did, especially after reading Korheim's reviews. I've been to several other stores that sell Korean beauty products, and this one has the best prices by far. They also have a great selection. I ended up spending quite a bit of time in there just looking at everything they had. This place just became my new favorite spot for skincare!!!!!!!!!!! read more

I find their prices to be similar to online Japanese products, so it convenient to see and buy the product in person. I can smell it and feel the texture. read more

This is my Disneyland!!! I am a licensed esthetician and I believe in the power of simplicity and affordable skincare for my clients. THIS IS THE PLACE TO GO!! They have everything here from Kbeauty to Housecare. But what I love most is their Japanese skincare. Personally my favorites are HadaLabo Premium Skin Lotion and the Skinaqua SPF 50 both under 20 dollars. you can't beat the prices! I also like to get cleaning supplies for my home as well and the staff here is very nice and everything is always well stocked. I can spend hours in here truly. if you're skin savvy and like a good bang for your buck this is gonna be your new favorite skincare destination! read more

Biggest Shibuyala I've ever been to. Such a fun store. I'm used to the small barely any room to move around store but this one is so nice and airy. They also have Japan's favorite Kose setting spray. read more

Shibuyala - Cute bag and store - Cosmetics & Beauty Supply Near Me - Arcadia, California

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Wow. I feel like i am in Japan when i walk inside, かっこいい！ beautiful store with a large selection of items you can only find online! I was thrilled. They had a selection of korean skincare too. All the best sunscreens and products are here, for real. I want to take my family who live 50 minutes away! I got a pimple cream here based of recomendartion from the staff, thank you they were friendly and helpful. They have gatcha here too in the back and I was really impressed that they sell Japanese tooth brushes and toiletries that are hard to find in good quality here. So cool. Can't wait to come back. Edit: worked great. Impressive. I've used all of them And this might be my go to from now on. read more

Shibuyala - Pimple Spot Treatment - A hand with extended fingers holds a small tube of Japanese ointment, with the tube's label featuring Japanese characters. The background is dark and out of focus, emphasizing the hand and the tube. The tube appears to be a topical medication or treatment, with text indicating its purpose and weight of 18 grams. - Cosmetics & Beauty Supply Near Me - Arcadia, California

I've been looking for a purple primer (to offset the sallow skin that came from years of sleep deprivation and stress of having 3 kids starting at the age of 35) for a long time. I went to Sephora and they helped me look through Makeup Forever and other brands but many have been discontinued. I went to Macys but the Lancome purple prime was too pink o compared to my go to albeit pricey suhwahsoo. I went to smash box. They only had the green, the pink and yellow. I went to Estée Lauder they didn't have it. I did go to clarins and the attendant did give me the tip to go online to get some of the older SOS stuff ($40), as the newer ones do not have the purple. She said a lot of purples have been discontinued by US brands because not enough people knew how to use it but the people that do know go around looking for them. Clarins $40 was still a little bit more expensive, plus just to order online and not sure if I can return it after I try it. I was trying to find something in the $30 range (the Suhwahoo was $50) that I can try out on my skin. Finally by chance I came to this store because they had very bright colored cute stuff in the window. Could there be something I've been missing out that the masses have been getting here? I asked the attendant if they had a purple primer. They introduced me to Bao Bao, who would know about their makeup. She introduced me the Sister company of Sheseido, Maquill. Kaboom! It's not as dry as the old Biotherm CC purple that has been discontinued for a few years now plus it has a 50 spa sunscreen protection and only $31. Yesss! This is as good as it gets. They told me this a Japanese beauty store with some Korean products. Go there. Keep the store alive so I can continue to get my purple primer read more

This place recently opened in the Santa Anita mall. It has a very nice interior design. They sell lots of beauty, makeup, and skincare supplies. The place is huge and clean. I got one of the face wash to try on my very sensitive skin, but it still don't work that well for me though. read more

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Video That Day I Visited: https://www.youtube.com/watch?v=Y3ByDM5fWyY Clean, and alot of interesting areas plus Items. Went there for Demon Slayer Mini Figures. Thought it was a cosmetic store only. I spend at least an hour in the store, too much items to look at. Check it out, you might ended up spending lol read more

i saw someone vlog shopping here for sanrio goods and am now obsessed with the place. i wish i knew about it before buying through proxies from sanrio japan so many times. no issues with sus employees like the other reviews mention but a small section had lights that were strobing and uncomfortable to be around. read more

Shibuyala - plushies - Cosmetics & Beauty Supply Near Me - Arcadia, California

This store is sooo cute!! It has a huge selection of japanese and some korean beauty and home products! From makeup to shampoo to stuff animals, they really have everything. A lot of the makeups have testers which is great. They have a lot of good skincare and haircare stuff too! My favorite asian beauty store in the mall read more

Don't go here! You might as well buy from Amazon or Yami.com. The service is horrible and the items are way overpriced. I bought $600 worth of products and found out that they were over charging. Not even 5 mins after I made my purchase, they wouldn't let me do a return. The owner then makes a huge scene and tells my friend to grow up?! What's wrong with you? My friend didn't even buy anything! Plus I literally walked out of the store 5 mins ago did a google search and saw how expensive your prices were. On top of that, the whole time the owner was being extremely condescending and disrespectful. Don't purchase anything here. You're better off buying your products elsewhere! read more

Shibuyala - $600 worth of overpriced non refundable low quality service products. Purchase at your own risk! - Multiple pink shopping bags featuring a bunny logo are arranged in a row, illuminated by purple lighting. The bags appear to be made of paper or similar material and are set against a dark background, suggesting an indoor environment with decorative lighting, possibly at a retail store or promotional event. - Cosmetics & Beauty Supply Near Me - Arcadia, California

shibuyala is probably the best store in the mall to shop for asian beauty products. despite being a japanese store, they do sell a lot of korean makeup/skincare brands as well (rom&nd, tirtir, colorgram, anua, much more...) i don't think ive seen any chinese beauty products, which might just me not paying attention. this store also has great prices. sure, it would be cheaper buying off of yesstyle or olive young, but for an asian store in an american mall, it is quite affordable. i prefer shopping here over korheim because of prices. i think ive spent hundreds here already lols. the location is a bit silly, but i suppose its fine. read more

Come here for a bunch of Korean and Japanese items. They have decent prices and a wide variety of items. Fun to just look around too. Enjoy!

Shibuyala is a Japanese beauty chain and it is also our favorite go-to Japanese convenience store. I love that we would find a variety of beauty skincare, hair products, homeopathic medicines, imported snacks, Sanrio/Nintendo toys and everything cute! There's one in Temple City but I prefer this location as this newly addition has satisfied my shopping needs and improved my mood. For the time/hour(s) spent there, I do wish that they would carry/sell Japanese beverages to quench my post-shopping thirst! read more

Shibuyala - Located next to the indoor play area - Cosmetics & Beauty Supply Near Me - Arcadia, California

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1st time going to ShibuyaLA! Was happy to see all the japanese items there, especially the lucky draw. My kids didn't know what it is about, but they had fun especially my child got the special prize. They are very happy for their 1st experience at the store. I bought some items there. The hand soap is over priced but i haven't seen it elsewhere. Other items I bought are reasonable priced. For the lucky draw, you have to walk to the cashisher located toward the inner corner. The staff, BaoBao was helping there. She was very polite and patient to explain to my kids how the lucky draw works. It was a good shopping place overall! read more

Shibuyala - Prizes we got from the lucky draw! - Cosmetics & Beauty Supply Near Me - Arcadia, California

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Fantastic variety of imported Japanese cosmetics, stationary, food/snacks, accessories, plush/keychains, kitchen/home goods, and more available here. Fair pricing as well. Excellent location within the Santa Anita Mall now The Shops at Santa Anita which is a gem for Asian restaurants/shops now. Highly recommend for getting personal items or gifts for loved ones. read more

This is a cute store that just opened. It is located inside the mall and it is located on the first floor. Grand opening was on March 4th. I liked their Japanese KitKat flavors. read more

Shibuyala - Front door - Cosmetics & Beauty Supply Near Me - Arcadia, California

I came in for the kuromi ichiban kuji today. I drew/won prize 12 which was suppose to be a purple kuromi bag. An employee made a mistake and gave the wrong prize away. I was stuck with the short end of the stick getting a different prize (prize 13 - black kuromi bag). I should have been given an option of a refund or pick a different ticket and get my actual prize. This is the whole point of the ichiban kuji game. In the past 30 days, I've purchased over 50 ichiban kuji tickets from this store. An employee mistake should not be on a regular customer that shops at the store on a weekly basis. BE AWARE: YOU MIGHT NOT GET YOUR ACTUAL ICHIBAN KUJI PRIZE (NUMBERED PRIZE). It's really the principle of the game and it's not even about the money. I can say I'm not coming back to this store. Very disappointed that they put the blame on the consumer and not rectify the problem. read more

Shibuyala - I didn't get the ichiban kuji prize I won because of an employee mistake they couldn't remedy. No refunds either. - Cosmetics & Beauty Supply Near Me - Arcadia, California

This place was awesome when it first opened. There were lots of different products and the shelves were always stocked. Now, there is barely any sunscreen/hair care selections and the back shelves are empty! Super disappointing. Refunds are also not accepted! Even if you just walked out and walked right back in, they will not accept any refunds. read more

Honestly it's an okay store has a bunch of things only thing is you start getting followed and they make it very obvious he kept making eye contact with me and pretending to put stuff away hovering around while just staring at me it was super uncomfortable and annoying. It's a cute store for sanrio, makeup etc. but i will most likely not go back because of that reason lol couldn't enjoy my time there . I did say why are you following us and he just stared at me spooked and scurried away to the back and i didn't see him after that anymore. Young man with glasses btw. I just saw a bunch of people standing around talking too you can't even tell who works there or who's shopping most likely the workers because they just stare nonstop. But point is good store to buy things just know what you want and get out pretty much unless you wanna be tailed the whole time you're there. read more

This store is sooo cute! Once you go in, you won't want to leave empty handed. They sell a variety of Japanese cosmetics that you won't be able to find elsewhere u less you fly to Japan... their products are also reasonably priced. I wished they carried more baby products though, they only have a small isle selling baby items read more

my favorite place in the world ~~has so many amazing japanese and korean beauty and haircare items! and the prices are so reasonable and affordable which is amazing. also has cute gachapons and stationary etc ~~ read more

Love this store so much! Only complaint is that it's difficult to get around with a stroller and I ended up leaving because I felt like I was in everyone's way. I imagine it would be tough to get around in a wheelchair as well. Maybe opening up the aisles a little would make it easier to shop and less cramped. read more

I love this store, it sells everything I personally love to shop when I'm in a drugstore in Japan! Popular skincare, makeup, and novelty items, plus snacks! I will say though, the employees working were all very friendly and nice, but I could tell they didn't understand all the Japanese products. I'm very passionate and knowledgeable about Japanese products being Japanese myself and having a big interest in skincare, etc, and I saw multiple people asking employees about certain products and for them to vaguely or not completely being able to help or direct them to the right products... I wanted to help them myself but I was kinda in a rush so I just let it go lol... other than that I think this store is so awesome! And hope it reaches many customers :) read more