I had a disappointing experience at Ulta. The cashier, Stephanie, was not very helpful and made me feel uncomfortable. When I had questions about using the app and my rewards, she looked at me as if I should already know how everything works. As a 50-year-old woman, I don't always feel confident navigating technology, and a little patience would have gone a long way. I had the app open and showed her my coupons, but she didn't offer to apply them. I had to insist on using both my points and my coupons. Throughout the transaction, she seemed irritated and unhappy to assist me. I enjoy shopping at Ulta and appreciate the rewards program, but customer service should feel welcoming and supportive, especially when customers need a little help. read more

TERRIBLE customer service! I purchased over $160 of products from Ulta in the Eastland shopping center (close to my work). When I got home, I tried on a lipstick. I Didn't like it and planned to return it. I opened the blush and it was empty! There was a blush container but there was no product in it. My guess is someone did a switch at the store. I considered returning them tomorrow, but given the bizarre situation, I went to the Monrovia store closer to home. Both Sabrina (cashier) and Stephanie the "manager" refused to refund me. I showed my receipt which was dated today within the hour. I live closer to Ulta Monrovia so I came to them. They were snide and refused to help. Despite Ulta's policy being a refund in 30 days or exchange in 60 days. I left and called the Eastland store. Alexis helped me over the phone. They Confirmed my receipt info and put me on hold to call the Monrovia store. After Alexis' call, I was able to walk back into the Monrovia store and get my refund as was originally my right to do. As I walked in the "manager" Stephanie passed me. She made no apology for the misunderstanding or even acknowledged me--rude. 1. Always check your product before l leaving the store. 2. Don't go to the Monrovia location. As a side note, I also returned the lipstick/pencil combo. NEVER did Sabrina or the manager open it to see if it was intact or even in the box! Had I not said anything about the blush being empty, they probably would have not checked that box either. Horrible business practice and even worse customer service! read more

Loved my hair by Savannah L. Layered cut with curtain bangs and partial highlights. 10/10 read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Monrovia, California

See all

Employee Celena can't do simple returns or store credit for exchanges of the same value!??I was told I had to get refunded just to wait in line again and buy the same thing different fragrance that was the same price AGAIN. Was also told they're short staffed and nobody could go get the fragrance for me. I said I would've gotten it myself if it wasn't locked. This location needs improvement! read more

I go to this ulta for the salon. Lauren is amazing - will always be going back to her for a blowout!

I don't like leaving bad reviews but after multiple bad experiences at this Ulta I've realized they are not isolated incidents but a reflection of the store as a whole. The employees have their phones out on the floor and actively text instead of help customers. I was there Thursday night and all the employees were huddled up in the front by the cashier having a private conversation - not work related because I could hear the whole thing while looking at the sale items- and it took them several minutes to acknowledge me and ask if I needed help. When they all finally scattered away the cashier was nice but I left without purchasing everything I came for. I spent about $15 instead of $135 because they were so rude. This is the worse Ulta I have ever been to. Very rude employees! read more

I went to the salon for a simple wet haircut, but they told me I'd be charged extra because I have "textured" hair. I would understand if I were getting a specialized curly cut or seeing a stylist who specializes in cutting curly hair. However, charging extra just because my hair is wavy--like 2C wavy--feels unreasonable. It sends the message that the salon isn't inclusive of different hair types and textures, making clients with anything other than straight hair feel like an inconvenience rather than welcomed. A truly inclusive salon should celebrate and accommodate all hair types without penalizing clients for having natural waves. Me: I don't want a curly cut--I just want my hair cut while wet. It's wavy, but it's straight when wet. Salon: It's still extra... Me: So if I'm paying extra, does that mean the stylist is a curly hair expert? Salon: No. Me: So I'm being charged more just because I walked in with wavy hair? If I had straightened it before coming in, I would've saved money? Salon: Sorry. read more

Tina did a great job on my eyebrows last week!She did the laminate,tinting,and waxing on my eyebrows. I hardly have any eyebrows and because of that she recommended getting microblading.But we gave the laminate,tinting,waxing a try and what an improvement! She's done my hair over the years and I've seen her work over the years on other people through Instagram ,she does a great job ! She recommended what product to use for my eyebrows ,which I appreciate .Ask for Tina for all your hair and beauty needs! read more

I visited this store for a return of a product I purchased online. However, the cashier asked me to enter my phone number before they start. I checked online as a guest and have a receipt with me, showing clearly my order no., address, name and phone number. The cashier said they can't find my order because I'm not their loyalty member. Hello? ULTA never says an order will disappear if I guest check out online. I requested the cashier ask a manager to help, she don't want at first and then I insisted. A manager called Ricky came but first thing is blaming my voice too high. Thats very funny because I'm using my regular voice and no one put a sign there this is a library. Anyway I told him the issue, he took a century to figure out how to return my order. Thanks god this is literally the most dumb store I have visited for a decade. Avoid this store, the customer service just don't exist here. read more

Ivy is the best brow artist I was so nervous to get my brows done because I have been going to the same girl for over 7 years. But she did so good! I'm so in love! Great customer service too. read more

If you're Hispanic do not go to the store in Monrovia. I was targeted for suspicion of being in kahoots with someone who stole based on my ethnicity. The manager called the cops and said I was with the thief. The cops went along with Theresa (the manager) and held me, questioning me outside the store while passersby's were staring, I felt humiliated and embarrassed. It could've hurt my career if I was taken into custody over false allegations. I am filing a complaint and seeking legal action. It's not ok to falsely accuse someone of wrongdoing because of race. read more

Went in today to purchase a few Mac products and the sign said under the Mac Stack Mascaras, free Mac stack with $50.00 Mac purchase. There is a tiny star that says while supplies last. Well I'm at register spend $80.00 on Mac and purchased some tarte products. I pay, the girl hands me my bag. Then I asked, do I get the Mac free gift? The cashier looks at me like a deer in headlights and says, "oh does the sign say free gift or something?" First off, she is the employee - Management get your staff to know what promotions are what. Then the other girl goes on her ear piece and asks whoever. The cashier staring at me then she is starting to shuffle behind her to find something to give me, and she says all I have is this, gives me 2 options better than sex mascara and a lip stick sample. She said pick one. Meanwhile, these are tiny. After all this inconvenience and confusion, you would think she would say here you go, have both for the inconvenience I'm sorry we didn't have the product. Then she goes next guest. This ulta SUCKS, the DM needs to seriously go here and fix things. It's terrible. Spend $100+ and get treated like a number. So impersonal, rude staff here. read more

Ulta Beauty - Outside entrance, clean entrance - Cosmetics & Beauty Supply Near Me - Monrovia, California

As a rule, I love Ulta...but NOT this location. NOT FRIENDLY at all....couldn't get out of this place fast enough!! Asked for help and no one really wanted to be bothered. Very sad read more

I am loving my hair! I got a great haircut and highlights from a stylist. Her name was Tina. Her work is excellent. I've received so many complements. Thank you! read more

I had a good service with Wendy but I had to express some frustrations with my experience. I had booked a hair and makeup service. Unfortunately, my hair appointment was canceled due to a call-in. I got a call notifying me of the cancellation, they were not able to find me a different appointment at that location. I wish I would have gotten assistance in finding an appointment at a different location, but I was left to scramble. Luckily, I managed to get an appointment at the West Covina location, but it made for a stressful morning. My service for makeup at this location however was great. read more

I got my hair dyed, a gloss and a blow dry by Lauren. She's the best. I was her client at Rosemead and she told me she would be at this location doing hair. I'm happy I made an appointment online to see Lauren. She also recommended a few makeup products while I was at Ulta. Thank you!! read more

See all

Came here today with a giftcard they told me i couldnt use my giftcard because it needed to be on line but NICOLE came and was able to assist me the card only needed to be activated she was very professional very patient and i trully Appreciate please train more of your employees so they could be like nicole thank you Nicole read more

I recently had my makeup done for engagement photos by Jessica G. It was a great experience! I'm pretty clueless when it comes to makeup, I didn't even know what I wanted! But I explained to Jessica that I wanted to look glowy and elegant for my photos...and she did exactly that! It came out better than I ever imagined! She was patient and knowledgeable on all products. My makeup stayed looking amazing ALL DAY. I received so many compliments! Thank you Jessica for making me feel beautiful on such a special day! read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Monrovia, California

See all

Stephanie really good with recommendations. Great customer service thank you!!! Helped me get a lash curler and had patience with getting in my app thank you! read more

I contacted Ulta consumer service and made a complaint within 3 days I received a called from Brittany the District Manager made her aware of my experience and also the Ricky the manager who is also very unprofessional. I did encourage Brittany to read all the yelp reviews not just mine. I returned everything I purchased at the same Ulta store in Monrovia so the store can see the money loss. After returning the items i was told I would get an email, I left. I later received an email however one item was missing $65. I called the store and first they said I didn't return them but I know I did so they reviewed the camera and I asked I come back, ughhh. I go back to get the remainder $65 and the associate tried to blame me for her missing the item when I clearly handed her the Ulta bag with all the items. Girl byeeee! So make sure you check your receipts and do not allow these people to put blame for their mistakes. I encourage you to contact customer service and file a complaint if needed. Still a zero star for Ulta in Monrovia. But a 5 star for the District Manager Brittany who's on it and very professional. read more

I never leave reviews but I had such a lovely experience today. I went in to find a new foundation and Bailey was extremely helpful and friendly. She was patient and helped me find the perfect shade. Even when my shade was sold out she went out of her way to call nearby stores to see if they had my shade in stock. Thank you for your help Bailey. Probably one of the best experiences I've had with an ulta employee. read more

Went 2 years ago and have never gone back and will NEVER go back. Supervisor at the time was rude, unprofessional, and lectured me in front of a line of customers. The cashier helping me was obviously new and did not know much, messed up my returns and purchases and I ended up with a credit instead of getting my money back. And instead of the supervisor resolving the issues and apologizing for the MISTAKES her employee made, she blamed the mistakes on me and humiliated me in front of other customers. Bad, very, very bad! :(( I still have that credit from 2 years ago but will never go back to that store because of her as I am not sure I can forget that horrible experience! read more

This Ulta Beauty store is newly opened and located in the same plaza as Aldi, TJ Maxx, HomeGoods and Michael's. There is a large parking lot so parking shouldn't be a problem. I came by this store with my husband this past Tuesday around 7:20 pm, looking for a red lip liner to achieve a particular look for Halloween next week. With Ulta Beauty, the store itself can be rather confusing since signs are not very large to find things. I am not a frequent shopper of Ulta and so I always find it rather confusing to find things because of the layout. Anyways, upon entering the store, no employee greeted me or acknowledged me. And as I walked around the store, I saw numerous of employees standing around and just talking among themselves. When I approached an employee and asked where I could find the lip liners, she just pointed in a general direction instead of walking me over to that area and then just kept on talking to the other employee (clearly I was interrupting her conversation...). Well as I was heading towards the area the employee pointed to, I ended up finding the lip liner area in the opposite direction (good thing I walked over to this area first). I ended up picking up a Korean branded eye concealer and then headed towards the check out. It was here that the employee behind the counter was very friendly (wished she was out on the floor when I needed assistance earlier) and asked me if I had tried the brand of lip liner that I had before. I told her that I had not and she told me that she really loves it. After giving her my phone number that is linked to my rewards points (which is free and easy to sign up by the way) and paying for my items, I was on my way. It doesn't take much to help customers and assist in finding things in the store, especially if that is your job. I was rather disappointed by the lack of service provided by the 1 employee I asked (the other 2 employees she was talking to weren't any better since they just stood there and did nothing). I think management should retrain their employees in customer service (and remind them this is why their hired...). read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Monrovia, California

Had the pleasure of being assisted by Ricky today! Came in for a new and affordable moisturizer and he recommended a great one! It feels creamy but not oily, smooth, and so far has my face feeling fresh. He was kind, helpful and easy to talk to. I ended up leaving with more items because of how comfortable I felt asking for help and feeling the genuine connection. Would recommend my friends and family to this location. read more

My husband bought me a croc hair straightener! We ordered it online and tried to pick it up on curb side, but no one ever came out. So I went inside picked up my item and went home. When i untaped the bag and got the straightener out, it had fingerprints all over the plates and it wasn't wrapped in plastic. No warranty card or instructions either.We went back to the store right away and they exchanged it with out hesitation. They must have know they gave me a used one and thought I wouldn't notice. read more

Ulta Beauty - This is the new one with plastic wrap on it - Cosmetics & Beauty Supply Near Me - Monrovia, California

Ordered a Pureology shampoo and conditioner online for pick-up. The order was ready for pick up within 2 hours. I utilized curbside pick-up - it was easy and quick. Would recommend doing curbside pick up! read more

Ulta Beauty - Pureology shampoo and conditioner. - Cosmetics & Beauty Supply Near Me - Monrovia, California

My daughter had her hair done by April M and she can't stop smiling, she loves it! April took the time to show her how to style her hair and what products work well with her hair texture. She has outstanding customer service and is indeed a great master stylist! Thank you April! read more

Ulta Beauty - Hair done by April M. - Cosmetics & Beauty Supply Near Me - Monrovia, California

There's signs up for certain brands that if you spend over a certain $ amount it comes with a free gift as listed on the sign. After paying, the cashier informed me that they are all out of the gift product (it was a tonymoly face scrub that I saw they had on the shelf). They refused to give me the free scrub that was advertised- even though it was in stock and I exceeded the purchase amount required. False advertisement. Aside from this, she was super rude and couldn't even apologize about the situation. read more

I came to ulta beauty knowing wanting several products that I had no knowledge about. Jennifer was there & began helping me. She was patient, knowledgeable on the products sold in the store, & very kind. I ended up leaving with something better than I was looking for & she made sure all the lip colors were the right colors & took her time to make sure I felt comfortable with my purchase! Such a great employee thank you Jennifer ! read more

Everytime I go someone has an attitude and is super rude. Picked up an order and the lady helping me didn't even look at me and was so rude when I was having trouble finding my order on my phone. She gave me attitude and when I asked if I needed to do anything else she completely ignored me and the other man working had to answer for her and say I'm good to go read more

Hello Was in a week ago to get a Keratin hair treatment was the worst experience of my life! This person who said she had experience in Keratin treatments was so not true. I got to the store and to my surprise after watching and keeping an eye on everything after a 1/2 hr of observing what she was doing, was totally in shock! This senior stylist was reading the instructions as to how to do a keratin treatment with her assistant on the coloring table of the solon. She had to go back numerous times to re-read the instructions. It was too late into the process and honestly, I could not wait to get the hell out of there! I wish I had walked out earlier! My hair turned the brassiest red orange and when I left they definitely knew I was disgusted. There is no way this stylist had any experience in this it was so obvious! Stay away from this place if you want a Keratin Treatment do not GO! read more

I just wanted to return one small item and the attendant gave me such a hard time bc i didnt want to give my phone number. I purchased the item without a number so why do you need one for returns. So i told her a whatever number, and then she wanted an email address. So i asked her why?? I mean if you dont have a good reason why you're collecting my data, of course ill say my email address is leavemealone@gmail.com... what a waste of key strokes. And i had to wait in line when there was no one in the store and attendants were just hanging out talking about nonsense. I know u see me in line! Ulta is ridiculous , out of touch, lazy, and are gonna go outta business due to lame business model. For the love of mascara, revamp! Or else you gonna go bankrupt! read more

I don't know what it is about Ulta but the customer service is terrible and the selection leaves much to be desired. I stopped by one after not visiting a location for years and nothing has changed. They illegally force you to provide a phone number to make a purchase so they can tie it to the account. The workers are very unknowledgeable and rude about it. I'm never shopping at Ulta again. Sephora or direct on the brands' websites is the way to go. read more

Went into our neighborhood Ulta to buy shampoo to keep my silver locks from getting brassy. I couldn't remember the brand name and didn't see the bottle I normally buy so I am sure I looked lost. Lovely Noemi - who is a stylist at the salon there came over and kindly offered to help this ole lady out. She said that a purple shampoo was what I was probably looking for and did mention that sometimes brands change the way the bottle looks. She recommended a Joico shampoo which I did buy. BTW - her eyebrows were on point! read more

Stylist Yuliana, Ricky the "store manager", and Customer Service "complaints" Brittany failed to take responsibility after toning my entire head with ash blue tonner permanently staining my long bleached golden blonde hair and negligently over toning causing overall breakage. Here's what happened; I booked a full root only bleach touch up with light golden blonde toner with Kathy, but when I showed up to the appt, Yuliana informed me that Kathy was not going to do a good job and advised me to return later in the afternoon (unprofessional). Yuliana took 1.5 hour & informed me that she is a more expensive stylist charging an extra $40. I agreed to pay the addition but as she was rinsing my bleach she added chemical(ash toner?) to my whole head creating dark MUD. I immediately noticed my rinsed hair was really dark when Yuliana began adding more tonner to "lighten" my hair. OMG. I explained that it is not possible to lighten hair with tonner, only makes it darker and it somehow(unsure what she actually added maybe color not toner?) broke off my long bleached hair about 3 1/2 inchs in some areas and fried the ends. Additionally, Yuliana became aggressive and literally used her body to force a round brush and hair dryer on my damaged hair, further damaging my hair. I said "please stop, my hair cannot handle the heat and pulling at this point". She continued to hold her posture ignoring my request. I stood up and she refused to release the brush, pulling my hair with her brush to force me to be seated. I called on the Manager Ricky who states "you came in like that". I left and called and submitted photos corporate and "Brittany" called me three days later, who asked what I wanted and I requested to be made whole. I explained that I would require several services stripping the MUD toner over time to avoid further damage, condition and finally RE-BLEACH the blue MUD out. Brittany said she would get back with me, but just emailed $350 salon certificate. I was horrified that there was no mention of how Yuliana and Ricky would be dealt with. The thought of Yulianna and Ricky remaining in their jobs without re-training was terrifying. I went to a different outside salon to even out my length, loosing more length(4 inches total) and mask my hair $150. After 4 weeks of damage control, I returned to Ulta Monrovia to USE MY CERTIFICATE AND book an appt in person with a different stylist, but apparently, Ricky and Yuliana chose to deflect and be highly unprofessional -Ricky informed me(animated tone, body, head, arms and hand gestures) "my stylist do not feel comfortable serving you! You will need to go to a different location- Pasadena". Unbelievable. I called to report the encounter with corporate and made my way to Pasadena Ulta. There I was handled without the poor attitude, but I was denied and put off service stating "we don't have anyone who can service you until ....and You need to know that it will just be consultation". UGH. I tried to book a sooner appt with other locations, and apparently, I was being negatively labeled and denied service. The next day, I received an email from Kyle from guest services stating "I am reaching out to on behalf of Ulta Beauty's executive escalation team. Your recent visit to and conversation with our salon in Monrovia were brought to my attention. Upon review, it appears you have consistently not been satisfied with the services provided to you at our salon. Our service records indicate that our service professionals have either performed a re-do of services at no charge and/or refunded you for services after each visit in an effort to provide you with services to your satisfaction. In addition, we have attempted to rotate service professionals assigned to perform your services in hopes of matching you with a service professional that best fits your needs. Unfortunately, it appears Ulta Beauty is unable to satisfy you with its salon services. As such, we think it's best that you find an alternative salon that may better fit your needs. We welcome you to continue to shop our retail store." Appalling professional customer service practices. So sad that a simple "i am so sorry, let's hit these roots and condition one more time" would have gone a long way with me vs. an all out lying and covering up. My advise is BEWARE of stylists who do not understand basic bleach vs. color and toing practices. Adding blue hue to gold cancels out the gold and will intensely absorb blue/mud "ash" into bleached(stripped hair) turning hair cool vs. warm- an entirely different look. Toner cannot lighten and will permanently stain and possibly cause breakage if over toned bleached hair! Immediately using heat and pulling weak over processed chemically treated hair just makes NO sense. Best wishes. read more

Bridget Juarez in the salon gave me the best haircut that I have had in a long time! I've been so happy with it. Even though it's a little bit of a drive for me, I'll definitely keep making the drive to have her keep cutting my hair! read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Monrovia, California

Will definitely not be going back to this ulta again. I went in to exchange my Nars radiant foundation, didn't have my receipt. the manager, the young man that was working, there was of no help. The line was out the door. I didn't have my receipt and it wasn't emailed to me like it was supposed to be he wouldn't help me. I had to call Ulta in Pasadena the manager Alissa, and Eliana were very helpful got in contact with customer care who then had the transaction number from my credit card and was able to make the exchange Monrovia ulta has horrible customer service manager should be trained to be able to help the consumers. Low level managers probably pissed he couldn't get hired at Sephora read more

Talking about customers as they walk in, in another language that they speak is rude. Please learn how to properly greet people and keep private conversations off the sales floor. I paid for items, told the cashier what happened and left. Horrible habit to talk about people in front of them even if it's in a language you assume they don't speak. read more

11/05/2023-Present I have been going back and forth with "customer service". Absolutely USELESS. I paid $500 for a hair service and got bamboozled. Do not let Bridget or honestly any other hairstylist there service your hair. She talked shit about others' work just for her to ruin my hair. I have curls and treat my hair like gold. Thats completely ruined. I hadn't touched it with dye or bleach for over a year before coming in. She did a consultation and promised me something she failed to do. Mike the manager offered me nothing but a toning session that would not fix any damage done to my hair. Daisy the experience manager offered me nothing and laughed in my face. She bleached my entire head to just dye it dark brown at the end. Five hundred fucking dollars for my hair to just fall off and bleach my head for nothing. Ulta customer service is absolutely trash. I have never been so displeased with a large corporations customer service department. Please do better. Chemicals are not to be used carelessly on humans head. This staff needs to be trained on how to talk to people and needs to retrain or send these stylists back to school. read more

Had a meltdown at ulta today because I hate wearing makeup and have a wedding coming up... You can imagine tears were involved Anyways, Elliot was such sweetheart, he matched some makeup to my skin tone helped me not cry so bad and also found me some affordable extras The staff was helpful Kind And actually cared that I was getting married and needed a picture face. Im glad I went to this spot read more