I would like to recognize Carla for the amazing help she provided me today. She was incredibly sweet, helpful, and patient throughout my visit. I never felt rushed, and she really took the time to listen to all of my concerns. She also helped me get perfectly color matched, which I truly appreciated. Her customer service made my experience so comfortable and enjoyable. Thank you, Carla! read more

Customer service was awful all around. I was passing by the area and figured I should drop by to pick up my birthday freebie. Safe to say I won't be coming to this location again. read more

Marilla was very helpful today! Very good customer service. :) She helped with a color match!

Unfortunately I did not have a pleasant experience at this location. I didn't come in with and bags or anything but I felt like I was being watched like a hawk! When I asked for assistance the associate was not very kind. I only picked up one item and I was bombarded to use a basket to shop. It was an overall uncomfortable experience, I will likely stick to online shopping in the future. read more

SEPHORA - Cosmetics & Beauty Supply Near Me - West Covina, California

L9gged into website out giftcard balance and money was stolen called customer service amd they didnt care. Notifying BBB next!

Seriously irresponsible people, i made my makeup appointment at least 2 months in advance and today may 16 is my prom and they had called me an hour before that my makeup artist had called off so unorganized. how will someone call off when they know they have a appointment never going here again. so disappointing read more

Went in looking for a Men's facial scrubber. Sadly, I was advised by a very nice store employee that the only men's products sold at this store were men's colognes. No problem, I thought to myself and approached the men's cologne section located to the rear of the store. There were fifteen to twenty different men's cologne's on display, all of which had a unique and very nice scents. Pricing was a tad high but you get what you paid for with most items regardless of the price. That goes for ANY product from ANY store Overall, this store was very well organized, fully stocked and employees here make you feel welcome. read more

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10/10 Edward is Amazing!!! Once I walked into the store he greeted me and asked me what I was looking for; then he complimented my make up and asked what brands I used. I told him and he showed me to some foundations that would help with covering well with no breakages. I proceeded to question him about a blush a makeup artist used on me because it looked so good on me and he found one similar right away!!! I appreciate his hard work in knowing makeup and what would work on my skin type. I will definitely be coming back for the great service I received!!! Thank you Edward!!! I bought both the blush and foundation you recommended read more

SEPHORA - Cosmetics & Beauty Supply Near Me - West Covina, California

This Sephora really needs an attitude check as well as some real tender love and care. I arrived to purchase a few items as well as receive my birthday gift and I was excited until the very 1st employee rudely brushed past me and proceeded to welcome in the following guest that walked in AFTER me and my partner. Regardless of what race I am, the quality of service should be extended to every PAYING customer. I wish in 2026 business weren't racially biased but it's still taking time for this store to catch up. Along with at least making sure the store is organized AND cleaned. Spider webs and dust collection is normal but it's gets to point where employees need to be worried about the cleanliness of the store instead of eyeing down people of color. read more

Jose was so helpful and nice, helped me find the perfect lip product to use. Great service at this location!

Rocky and Sofie were very amazing and were very helpful. I told them what my issue was and they were incredibly patient and assistive with me. I'll always appreciate their help and look forward to going to this exact Sephora many more times :)!! read more

This is the 2nd time Sephora make up services cancelled my appointments the same day of my event and when I call back they put you on hold for so long and no answer I don't appreciate this kind of services I don't recommend this Sephora location for makeup services read more

Really appreciate Frank at this store. He was extremely helpful when I've had negative experiences with other associates or when they were not able to help due to system issues. Thank you Frank for the positive experience - appreciate him taking the time to figure out a solution instead of blaming system errors. read more

Long lines, not enough cashiers. Not enough sales associates walking the floor to help out. The air is full of strong perfume enough to trigger a migraine if you suffer from migraines or headaches. Aside from that, service is great at making product recommendations. Overall, always a great trip to Sephora for all my makeup needs. read more

We go Sephora all the time I have teenager daughter Art the manager is soooo nice When we go and Art is there I get so comfortable He is very nice to everyone and helps He is the one of the sweetest people I Thank you Art for your help every time we come And Sephora of course we love it read more

Great service and products. Truly appreciated the help provided to find the right products for my face!

I loved coming here and everyone is usually nice. Today was probably the worst experience I've had at a Sephora. I've been looking for an item for a few days now. I've been to 4 Sephoras so far. I know you can order it online(this was my last try before ordering, which I mentioned to the person keep this in mind) At the first Sephora the guy matched me went out of his way to check the stock available the stock underneath/the back and showed me which locations had it available. The next two locations checked underneath and the back. They apologized that it wasn't in stock even though the app said it was. Now at this location, I hadn't even asked anyone for help but she came up to me asked if I needed help. I explained I was looking & it was my 4th Sephora trying to find the item and I asked if she could PLEASE check the bottom she did then because I'm exhausted (by my own fault really, I was just excited to get it sooner and in person) I asked if she could please check the back. She didn't even offer to do this and then seemed annoyed. Also want to mention I like going in person because I want to buy/try other things sometimes. She said they didn't have it and to order it online (which I had already told her I was going to do but she ignored me because she was too annoyed when I asked about checking the back) Honestly it was such a bad experience I ended up feeling so annoying and even I got in a bad mood. I ended up leaving when I had planned to get a lip liner and mascara. I don't think I was being annoying I thought it was a standard question and I did explain it was my 4th Sephora, a little more understanding would have gone a long way. I'll just get my things online or go to another store for a while. read more

LOVE. LOVE. LOVE. Art!!! So extremely knowledgeable and friendly. If you're looking for some informative advice on products and just an over all right direction on product - Go see him. Conversation with him is honestly like talking to your best friend. read more

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The employees here are some of the best! I enjoy coming to this location. They are always willing to help.

Great service!!! I definitely will come back and buy more makeup products over there again in West Covina, California when I get the chance to!!! Five stars is exactly my total rating!!! Thank you guys so much for everything!!!! Always much love and support!! =^.^= read more

I believe it was Jessica who helped me find a product ! She was so kind and took time to help me :)

I had such a Beautiful Makeover by Beauty Advisor Yvonne Raygoza. She did a wonderful job matching my foundation, asking what I wanted as my Makeup Look and truly delivering! I did a Natural Glam Look and it was SO Beautiful! I loved all the products she used and will definitely have some new products to choose from for myself in the future! That's one reason I really do love Makeovers on top of the fact you feel so Glam and Dolled up for the day but you also get to find new favorite products and they give you a list of what they used on you! It was totally worthwhile to me for a very special New Year's Eve! We went to the Misfit Bar which I will also review as well on here! This was a 60 minute Makeup Service! I also watched a woman getting a facial. I may have to come back for that Service as well. I didn't even realize Sephora offers that, how cool is that?! I love dolling up and feeling Beautiful in my skin! She was very knowledgeable and really took time to listen to my concerns and let me know what she was doing at every step! I also ordered the Eyelashes because you just can't do Glam without them! She put them on so so well! They stayed on all night and I appreciate the longevity of Makeup plus I can reuse them so it's worth it. The Eyelashes I chose reminds me of Doll eyes, super cute And that's why I loved my full experience plus I had my wheelchair and they were very understanding and accommodating for me!! That's very important to me! It Really showed they care!! I feel the pictures speak for themselves!! I felt so Beautiful and only other girls can make me look so much like a super model, I never can, lol! It's nice to feel Chic sometimes!! Thanks for being so special to me, Yvonne! You're Awesome and Beautiful inside and out!! I will definitely be recommending your services to anyone I know looking for a Makeup Session!! Keep Inspiring Beauty, xoxo read more

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Cus reps are ready to help w any questions I may have. They're super kind and professional.

I decided to stop by this location. I was greeted when first walking in. I did ask for some help on pricing and help locating a certain item. The associate was doing her best to be friendly but seemed to be bothered due to me asking for help on several items. The line was a bit long, but we are in the "holiday season" so the store is a bit busy as expected. The cashier was friendly and helpful. As far as the store is concerned it seemed to be well stocked all around. Lots of goodies for stocking stuffers among other eye-catching deals. read more

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The girls here are so helpful and patient with my nonsense! They really take their time to assist you.Highly recommend.

honestly such a warm and welcoming experience every time i go. sophie and emily are my go to girls. sophie noticed my hands were cracked from working and recommended a lotion that repaired my skin barrier and helped with irritation. emily is always super nice and helpful and has always greeted me by name. recently my dad was doing christmas shopping and another one of the employees really helped him. he came back home saying how helpful the girls were and helped him pick out stuff from my christmas list. some items were out of stock so they helped him pick out other things i liked. no matter how busy it is, the employees are always kind and helpful. read more

NOBODY GREETED ME OR HELPED ME!! i got what i needed, i also signed up for rewards that came with a goodie bag from sephora, i opened it up when i got home to try out the different samples and they're all EXPIRED!!! luckily i didnt put any on because i would have gotten a bad chemical reaction. be careful with products and always check the expiration dates!! read more

SEPHORA - for reference - Cosmetics & Beauty Supply Near Me - West Covina, California

Lacks gift presentation when they don't offer tissue paper for gift purchases. Customer experience with Sofie doesn't feel special at transaction times. No one offers to help and experience is not special at all. I leave feeling a non-memorable experience. read more

SOPHIE 5 STARS FOR HER This review is for SOPHIE the Beauty Consultant. 5 Stars for her because she's upbeat, cool, super helpful and fun natural vibe to her. The store is small compared to other Sephora branches so they didn't carry the product that I wanted but I'm still so impressed with my interaction with Sophie she's a sweet heart. read more

I'm so glad that they opened a stand-along location here so that I don't have to go through the JC Penney location anymore. It's just unfortunate that they only face the outside of the mall, so you can't go in here from the inside of the mall. I had to make a return here as well as an exchange, and the process was pretty painless. The only thing is that they don't display all the shades for all the items, and it just so happens that the exact item that I was trying to get, they didn't have out on the shelves to just grab. I asked the person at the counter about it, and it turns out that they keep certain shades in the drawers on the bottom of the gondolas. It might be because this location is smaller than other ones I've been to, so they have to reduce the size of the displays, which is unfortunate since you don't get to see everything that they have to offer. If you're just browsing and you see something you might like but don't see your shade, you would most likely assume that all the shades on display are all the ones that are available from that brand, which is not the case here. The person who helped me was very helpful though, advising that they actually keep additional shades hidden in the bottom drawers, which is something that I never would have thought they would do. I did get my product exchanged, and I left satisfied with what I needed to get. This location is the closest one to me so I will be popping in from time to time, but I would have to make sure that I know exactly what I'm getting from here and have to ask around if I don't see it out on the shelves. read more

My sister and I went in to redeem my birthday gift. The sales associate gave me a gift that he chose and said it was the only one they had. I showed my sister what I got and expected her to have the same one, but she was able to get a gift of her choice. So, a terrible experience overall. read more

5 Stars for Yvonne! I love this location, I have been here several times and each time the service got better and better. Yvonne was incredibly sweet, helpful, and gave me tips for my skincare. I travel far for my favorite locations and I urge everybody to come to this location, there are absolute legends in the beauty game working here :). Thank you beauty babes read more

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The store has most things in stock, but the service, however is HORRIBLE! I filed a complaint, and hopefully they get some training on their customer service skills. read more

Went in to get shade matched and Sofie helped me! Her attitude was amazing and we chatted and laughed together. The staff is amazing overall. Such a welcoming location, felt comfortable walking around. Sofie is so kind! Shoutout to her! read more

The employees are so nice they are always so helpful I love all their services sometimes they are out of stock but not always!

Me and my family went in today to get color matched for my sister's wedding next month. Angelina helped us out and she was amazingggg. She was super sweet, was very patient with us, described everything she was putting on us and told us what it would do to help improve our makeup. Angelina was super helpful and really made the experience there amazing! read more

I just want to say Thank you to Richard for helping me . I am beyond thankful for him going above just answering my questions and showing me the different in texture and color of eyeliners. Then when the one shade I was looking for was not available in front he went into the back and got me what I was looking for !!!! THANK YOU I APPRECIATE ALL YOUR HELP !!!! RICHARD YOUR THE BEST!!!! SEPHORA RICHARD IS DEFINITELY AN ASSET TO YOUR STORE!!!!! read more

Disappointed and horrible customer service!!! This Sephora is the worst location I've ever been to. If you purchased online and wanna return or exchange, this location SA is NOT a welcome place! I've been a long time customer for 10+ and have been a ROUGE for many years. I'm so sad to say that I'll no longer to shop in this location (even closed to my house) Because I'll go somewhere else who wanna take my business. I've ever experienced at any Sephora. All others locations SA is friendly and have good customer service. Please avoid this store if possible. read more

Really disappointed with this location. I'm a returning customer and continuously buying items from Sephora. I wanted a good under eye cream and spot treatment. I asked a young lady for two samples. One from the inkey list "Caffeine eye cream" and I forgot the other brand name. That I am aware from previous years, they would give you a good portion sample size. Enough to try it out for over a day. They gave me a single pump size sample for both. How am I suppose to know if I like it? I need to try it out maximum 2-3 times to see a difference. Very stingy company. I rather take my service to Ulta. read more

SEPHORA - Bad portion sample size - Cosmetics & Beauty Supply Near Me - West Covina, California

Ricardo was amazing! I was looking for some new makeup as I am returning to the office part time after working 4.5 years at home. Although the store was very busy, Ricardo spent so much time with me listening to my complaints about my skin. He was so patient with me & gave me excellent advice in regards to makeup & skincare. I bought everything he recommended & used the products exactly how he showed me & my makeup looked so nice. He is very knowledgeable. Marlene was so kind & sweet as well. read more