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Montrose, CA

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Marshalls

3.2 (79 reviews)
Closed • 9:30 am - 9:30 pm
Updated 2 months ago

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Luggage at Marshall's
Judy G.

Shout out to Eric. Amazing customer service. I don't often take the time to opine but here I am. Eric saw me looking at luggage. Buying for a client traveling soon there are dimensions which must be met. Can I help you he asked? I wish I'd brought my tape measure do you by any chance have one? Yes! He said, lm go get it and he did. Eric, I'd hire you in a NY minute, you're wonderful.

No one is at the register
Amy S.

It is 7:35 pm September 24, 2024 there are five employees behind the counter chatting and only one register open ! There are more than 15 people standing in the line waiting to pay but none of the employees including the manager have any care in the world to help the customers ! I have been standing here for more than 20-30 minutes , I am the fourth person in the line and still no one is opening any other resisters ! Marshall's management you can do better ! There are at least 7-8 employees I can count and no one is helping the customers ! Why ?????????

Storefront!
Lydia N.

Lydia is a miracle worker!!! I was trying to return an abundance of "newborn" gifts (our first baby) Lydia was extremely helpful & patient. The store was chaotic at best with customers not abiding to social distancing & some being extremely "cranky" . This Marshall's team remained calm, collected & professional. This Location has now become my favorite! I will definitely be returning. Thank you everyone for remaining kind u see these Covid conditions.

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9 years ago

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9 years ago

This location is the best location ! William the manager is SO helpful and genuine thank u William xo danielle

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19 years ago

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15 years ago

I really like this Marshalls. Go here a lot with my mom and my bestfriend. They've got everything you want/need. Great service too.

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Ask the Community - Marshalls

Are they reopened yet?

Yes, but they close at 7pm everyday

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Review Highlights - Marshalls

“Please keep in mind I don't just buy things because they are discounted.”

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Nordstrom Rack

Nordstrom Rack

3.1(219 reviews)
4.1 mi
•$$$

Walked in on the 19th of this month around 6pm, and got a pleasant greeting from Nina and Susana…read more Both very nice, kind and eager to help me. I also noticed that it had a cafe/outdoor seating adjacent to the store. They even offered me a shopping cart and wished me a happy shopping. I did have few things in mind that I have been needing and wanting to get. Where to buy them with great affordable prices? Here at Nordstrom Rack. This was my 1st visit at this store, and will not be the last. I do visit the Glendale area quite often. As I was browsing their aisles, I noticed a lot of items by famous designers, and their sale racks 70 to 75% off. The cashier even offered me 5% discount, if I join their rewards program, so I did. Card is already in the mail. Aisles were easy to navigate and everything was placed in the right places and NOT cramped like some other stores are. I have never encountered any type of a problem in any one of their locations. Bought a lot of things on this visit from practically every department. They have shoes, accessories, cosmetics, women's, men's and kids department, along with kitchen/bathroom essentials. Also, houseware stuff. They have toys and a lot more. Needed underwear in a pack of 6, not in any particular brand, but of course the size has to be right. White color. I also needed a nice pillow. Came in 2. I bought this beautiful, 3 inch heel gray color shoe, to match a light gray short sleeve blouse with rhinestones. I also bought a pair of dark blue color jeans with rhinestones. I guess I had rhinestone fever that day,:-)) Got me this beautiful Summer/Spring blouse with yellow/purple stripes. Saw these fashionable glasses, tried them on and it looked nice on me and complimented my face. Got that too. You can also wear them as prescription glasses. I can never get enough of vases, got a nice flower vase, a fashionable pant/skirt with sequins/diamonds on it (not real diamonds), and it was the last one left. Looked perfect on me! 2 transparent soap dispensers, 2 room sprays, a nice mug with an inspirational message on it. "good vibes only"! One heart shaped crystal Jewelry box that you can use for anything. And a festive decorative Autumn wreath for my door to welcome fall. I believe that's all I got. The store along with the restrooms and dressing rooms were very clean. While waiting in line to check out, got couple of drinks and candy. Ample parking lot and Love Nordstrom Rack!! Thank you all very much!:-))

I found a dress I liked, priced at full price, not discounted, but the manager Jennifer said is he…read morewouldn't help me get it fixed from they're tailor or discount it unless I had they're Nordstrom card, I've had the debit card, let my credit card go the last time they upgraded, but wanted to let them and other customers know, they are the no service store unless you have they're credit card being charged outrageous interest rates, shame on nordstroms treatment of a life long customer,

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Nordstrom Rack
Nordstrom Rack
Nordstrom Rack

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Bloomingdale's

Bloomingdale's

2.8(326 reviews)
4.5 mi
•$$$

Will and Yaell were absolutely amazing! They helped me pick out the most incredible suit for a…read morewedding I'm attending, plus several other things I needed for work. Somehow, they even managed to save me some money along the way! They're both so kind, friendly, funny, and genuinely fun to be around. Shopping with them didn't feel like shopping--it felt like hanging out with friends who just happen to have incredible taste! If you're shopping at Bloomingdale's and need help finding the perfect outfit, definitely go see Will and Yaell. They're the best!

Why I was shopping at the Bloomingdale's, where I felt like I was given the lowest level of…read morecustomer service. For some reason, the employee named Jason was serving a guy waiting behind me in line, which was unfair, because I was already waiting for 10 minutes for someone at the checkout. So I don't understand why he chose to serve the guy behind me, and I waited for my turn. I had to look at him for his attention, and he was ignoring me the whole time, and he had an attitude when he was trying to help me with my concern, which I needed to do a return. And all of that pretty much felt like a waste of my time because he direct me to the customer service area. If he actually helped me first because I was in line 1st, I wouldn't have wasted all this time. Jason was absolutely the nastiest human being ever, and he does not live up to Bloomingdale's values. This is the reason why I will never return to Bloomingdale's, that I will be more inclined to go shop at Nordstrom. I don't care if they offer me $25 gift cards, never shopping here again. Jason demonstrated the lowest level of values that Bloomingdale's has.

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Bloomingdale's - Clothing

Clothing

Bloomingdale's - Received Shoes with Visible Wear & Tear  2nd Order - They send a pair of returned or floor sample merchandise.

Received Shoes with Visible Wear & Tear 2nd Order - They send a pair of returned or floor sample merchandise.

Bloomingdale's

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Nordstrom at the Americana at Brand

Nordstrom at the Americana at Brand

3.1(386 reviews)
4.7 mi
•$$$

An Exceptional Nordstrom Experience Thanks to Saraeya!…read more I rarely take the time to write reviews for department stores, but my experience with Saraeya was truly worth recognizing! I initially walked into Nordstrom to return two Charlotte Tilbury eyeshadow pencils. Saraeya was one of the first employees I came across, and although she wasn't working at the Charlotte Tilbury counter, she immediately offered to help me with my return without hesitation. What really stood out to me was that she didn't simply send me to another counter, which, unfortunately, has often been my experience at department stores. Instead, she took care of my return herself within minutes, making the entire process so effortless and pleasant. When I mentioned that I was also looking for a specific Charlotte Tilbury product, she personally walked me over to the counter and helped me with that as well. She even assisted me with another purchase! Saraeya was genuinely such a gem! Her easygoing personality, kindness, and willingness to help were a breath of fresh air. Not once did I feel rushed or as though I was inconveniencing her. Everything about my interaction with her felt natural, sincere, and effortless. It's not often that I come across someone who makes an ordinary shopping trip feel this enjoyable. I feel incredibly lucky to have crossed paths with Saraeya, and I wanted to make sure her exceptional customer service didn't go unnoticed. Nordstrom is truly fortunate to have Saraeya on their team. She deserves recognition for the wonderful experience she provides her customers. Kudos to her, and thank you, Saraeya!

Yesterday afternoon, Saturday, October 3rd, I bought the Shiseido Vital Perfection eye cream at the…read moreNordstrom in the Glendale Americana Mall. I've been using it continuously for a while now, and I like it so much that I repurchased it. I remembered seeing an email a while ago about a "gift with purchase" promotion when buying Shiseido products at Nordstrom. I hadn't had the time to go at all, but I finally went yesterday and bought it. I considered ordering it online, but with the scorching heat lately, I was worried the cosmetics might go bad during shipping, so I went and bought it in person. I don't know the name of the saleswoman who helped me. I was originally looking at the cosmetics over at the Clé de Peau counter, and she came over to let me know about the current gift with purchase event. I told her that this was Clé de Peau but I was actually looking for Shiseido, and asked if Shiseido had a gift with purchase too. She told me they happened to have exactly one gift left. I asked her what the gift was and to show it to me, and she brought out a pouch containing a serum, cleansing foam, and small face cream. So yesterday, I bought one eye cream and received those gifts. The employee who helped me was incredibly kind. When I was checking out, a prompt came up asking for my phone number. I entered my number, and she said she found my name, Diane. I finished paying and left feeling super happy because of how kind she was and because I got the gift. I remember going window shopping there with my mom on July 29th, too. On that day, there were signs posted everywhere saying that all prices would go up starting August 10th.

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Nordstrom at the Americana at Brand
Nordstrom at the Americana at Brand
Nordstrom at the Americana at Brand

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Macy's

Macy's

2.5(375 reviews)
4.6 mi
•$$

I visited Jo Malone at Macys Glendale Galleria yesterday to buy a candle as a gift and I had a…read morewonderful experience.Stephanie was friendly, helpful and welcoming. She took the time to help me.choose the perfect gift and provided excellent customer service. If you're looking for a designer candle and lotion . I recommend visiting the store Macy's , Glendale Galleria

I tried on eight formal dresses here and was made to walk out of the fitting room half-dressed,…read moresixteen times, in full view of the sales floor, because an attendant wouldn't let my partner into the gender-neutral fitting room to zip me up. Why? Because you can "see through the doors" (louvered doors -- the horizontal slatted kind) and it's "for the privacy of the ladies." So instead, I had to walk fully out of the dressing room half-naked to have him zip me up in front of the rest of the store, including several ogling strangers, for each of the eight dresses. There's no mirror outside the stalls, so that meant sixteen trips -- out to zip, back in to check the fit, out again to unzip. She did the same to a teenage girl and her dad, with visible satisfaction. She doesn't make the policies for this store, and I won't name her, because the purpose of this review is to point out a hypocritical policy, not to bash one patronizing employee. But if anyone from Macy's corporate is reading: it doesn't seem very "protect women" of you to expect them to parade around holding fabric up to their exposed bodies so that a man won't "see through" the slats of a louvered door (a feat that would require actively pressing your eyes to the seam of the door, not walking briskly past it to accompany your wife into her stall). I felt significantly more humiliated and exposed being zipped and unzipped in front of an audience than I would have if the attendant had simply asked my partner to avert his eyes on the way in, stay inside the stall, and avert them on the way out. It's a gender-neutral fitting room. You are not protecting women and teenage girls by forcing them outside the privacy of their stall to be undressed in full view of passersby. And which ladies are being protected? The attendant was making a call about who counts as a "lady" based on a glance. Sooner or later she'll make that call about a trans woman, or someone non-binary, and humiliate them too. Change your policy, or change the godforsaken louvered doors.

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Macy's
Macy's
Macy's

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Ross Dress for Less

Ross Dress for Less

2.1(187 reviews)
4.1 mi
•$

I really wanted to like this Ross because of the size and amount of items on sale, but some of the…read moreaisles are so narrow and items are crunched up close that it was hard to navigate! I was able to find good items on sale for my son as they had double racks of boy clothes. But they were very low on any food items, I usually like how Ross has nice coffee options but when I went, the shelves were almost empty. A few times I got stuck in an aisle because we can only go one way especially if someone had a cart. I had to move furniture around to help others move aside and it got to a point no one cared about pushing. I was able to make it downstairs and purchase the items. I used cash and realized due to penny shortage, don't expect change if it's supposed to be in pennies (which I'm fine with). They actually require you to show your receipt before leaving the store so don't forget it!

My biggest complaint with this location is the incessant, almost comical nonstop announcements 1…read morehour before the store closes screaming that they are closing and to get your stuff and get out. Literally it's every 3 minutes, and then somehow 10 minutes before closing time, they announce "You need to be in line by now or you're not getting checked out! We are CLOSING! Staff, do a section sweep and clear out ALL customers!!" Lol! And don't worry - they will proceed to follow you around breathing down your neck to make you as uncomfortable as possible until you leave. It's so gross. With all due respect, ma'am, take a Klonopin. It's Ross. You're not turning it into a Neiman Marcus overnight. Relax. In no other industry is that acceptable but for some reason it's the norm here. Jesus.

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Ross Dress for Less
Ross Dress for Less
Ross Dress for Less

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Marshall's

Marshall's

2.8(81 reviews)
4.5 mi
•$$

Holiday Heaven! All the Christmas home decor and gift wrapping you could possibly want. Some…read morelimited Hanukkah decor available too. Elevator was used a lot by the associates moving merch around so expect to use stairs. Loved all of the hair accessories but the section is not near a mirror, why!? Indoor slippers' collection can be improved if it was unisex or had more masculine styles for the whole family. It was basically all ladies' styles. Picked up a cute sweater for only $16! Score! A bit of a treasure hunt considering all the racks are packed but it's totally worth the effort. Parking structure right behind the store. Free 3 hour validation from library nearby.

I had a very disappointing customer service experience at Marshalls on June 9, 2026…read more I purchased an item on May 9, 2026, and returned it today, exactly 30 days later. During the return process, the cashier, Margaret, informed me that my refund could only be issued on a gift card rather than being returned to my original payment method. When I asked why, her response was, "I don't know, it didn't give me an option to return it to your card," while turning the screen toward me. She then suggested that "maybe it's because you bought it from Pasadena." Excuse me--what? As someone who worked in retail for over 12 years, I have never heard of a policy where an item purchased at another store location automatically prevents a refund from being returned to the original payment method. The explanation made no sense and felt like she was simply making up reasons rather than providing an accurate answer. I then asked whether a manager could override the transaction. Margaret told me there was no option to do so. However, when I requested to speak with a manager, she contacted someone over the walkie-talkie, provided my receipt information, and suddenly my refund was able to be processed back to my original payment method. How convenient. What made this experience particularly frustrating was not the initial issue itself, but the inconsistent information and lack of transparency. If there was a legitimate reason for the problem, I would have understood. Instead, I was given multiple explanations that appeared inaccurate, followed by a quick resolution once management became involved. I also noticed that Margaret seemed extremely stressed and preoccupied with break or clock-out timing. I understand retail can be demanding, and I generally give retail employees the benefit of the doubt because I've spent many years working in customer service myself. However, customers should not be given misleading information simply because a situation is inconvenient or because an employee is trying to end a transaction quickly. I rarely submit complaints because I know how challenging retail work can be. However, this interaction was unnecessarily frustrating and could have been avoided with honest communication and better customer service.

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Marshall's
Marshall's
Marshall's - On Brand Ave in Glendale CA

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On Brand Ave in Glendale CA

Marshalls - deptstores - Updated November 2026

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