Someone needs to do something about this locations customer service, because clearly it is not showing any signs of improvement. The employees seem to care more about chatting with each other, than taking care of the customer. They ignore the long line waiting, and take their sweet time in chatting around, manager does the same. I have never experienced anything like this in any other store. Hiring process of the stuff should be better. read more

This store is ran by the worst managers!!! Not only that, their return policy is terrible. They start your return timing of 30 days from the date it's ordered. I waited in line 20 minutes on 6/26/2025 just to find out I was a day late. It gets worse... there's only one register accepting cash because the manager closed the other ones out 30 min before close. The one register taking cash is held up by a long online return. To make things worse the sweet associate takes matters into her own hands and decides they need to reopen cash on another register that was previously counted. The female manager who apparently they couldn't name because it's their policy walks over (Spanish speaking, hair in a braid) and starts berating her employee for opening the register for cash. She's doing this in front of the 15+ customers in line. As this manager walks away she mumbled curse words we all heard. Won't ever shop here again! Disorganized, zero customer service, and unprofessional managers. They close their gate ten min early and loudly shout to go check out. Im still in shock that they let this place operate like this. read more

This place usually has the best Zara selection in the entire Los Angeles area. But that's the only thing good about this place. This makes me quite sad because I used to shop here on a semi weekly basis. But recently, the lines have gotten out of control. The employees say it's because of the no dressing room policy that's currently in place due to the pandemic but that's complete bullshit. There are plenty of stores these days that don't have lines even close to this place despite the closed dressing rooms. I believe that it comes down to the terrible employee attitude within this store. Their body language says it all, that they don't respect people's time and that there's no point to working with a purpose or quick timeframe. UPDATE: After 2 attempts to make a return without having to stand in line for 1hr plus, on my 3rd attempt, the store manager informed me that they could only give me a store credit. Despite acknowledging and apologizing (barely) for the long lines, her words came out like she was reciting lines without actually believing them. No compassion or remorse whatsoever. Zara has really taken a fall from grace. Anyone wanna buy a Zara gift card? read more

Zara - The lines are always much to long for any normal human to endure. - Women's Clothing Near Me - Glendale, California

Returns to Zara are the worst. The return line is always so long. And if you don't have a receipt (I know, my bad but still) you can't get store credit. Exchange only, even if you have the card you used to make the purchase. If you want credit or a refund you have to call customer care so they can email you a receipt. Then you have to go back to the store and get back in the longest line. read more

Horrible customer service tonight. I spent two hours trying to return & purchase. The sales clerk argued with me when I told him that he didn't returned my boots yet. He took it & just put it away in the closet behind the register (the boots that I owned & paid for). He raised his voice & tried to embarrass me in front of other customers that were waiting in line. He was so rude. He didn't listened nor wanted to help me. The others clerks didn't want to help & tried to push me aside so they can assist other customers. A very nice lady customer had to intervene to explain to the incompetent Hispanic male clerk (wearing a white ill-fitted tee) that he did not returned my boots. I will never shop at this location! It's so aggravating that there is no customer service! They do not want to release the incompetent name of the person I was going to complain to corporate. read more

This is a nice Zara and one of the girls on the floor was super helpful finding me something I was looking for but the girl who rang me up ruined the whole experience for me. The girl at the register (maybe named Brenda since she had that name on her necklace) was so rude. I wanted to do an even exchange for a different size and she said I couldn't do that. What store doesn't allow you to exchange something for a different size? I've shopped at Zara enough to be aware of their return/exchange policies. Zara is one of my favorite stores but man sometimes the service is lacking. The Glendale location though does have a lot of stock, even sale items. read more

They did not want to return a sweater even though it was a Christmas gift and while we were telling her that, a worker went in our conversation. read more

Honestly surprised at how low the reviews were for this location. I was expecting a horrific experience.... But it was absolutely fine!! The store is super organized, so many great items and there were five registers opened. I just dislike that it's at the galleria because parking can get a bit crazy, especially during the holidays! But I would absolutely come back to this location. read more

Please do not buy anything in this store. The customer service is terrible. The manager wouldn't even tell me her name when I asked her. She says its store policy. Bought a $160 jacket and the inseam is coming off. It's been exactly a month and I don't have the receipt like any other normal human being I threw it because I decided to keep it. All she said is to call customer service. This obviously manufacturing defect. Very disappointed at the quality. read more

Zara - Women's Clothing Near Me - Glendale, California

Had a very bad experience today while I was returning a dress. The cashier who didn't have name badge was very rude. I was returning a $30 dress with the tag attached and even the belt attached so you can clearly see that it wasn't worn. She was keep checking the dress for 6 min without saying a word, tossing and turning the dress and I finally ask is there anything wrong? Can you please just return the dress? She was like well there is a stain on the dress and we don't usually return items like this! Where is the receipt? I show her the receipt on my phone which the purchase was from a week ago. She continued checking the dress. I'm like can you please hurry ( I was carrying my baby ) she looked at me very rude and said I need a second opinion to return this dress, do you have time or no? I said ok go ahead. Another lady came ( obviously the manager). I said she is giving me a hard time for a dress that everything is attached and I have the receipt! I don't know about the stain maybe I just bought it like that! The stain was a little deodorant stain under the arm which it can appear on any dress while trying them on. The manager said we will return it this time. Zara's employees need to be more professional and know how to talk to the customers! It's a shame that they are not trained well enough for this job. Very dissatisfied read more

Very bad customer service , horrible manager , she refused to give her name , try to stay away with this store

The line here is constantly a complete disaster. On each occasion visiting this location. I've waiting at least 35 mins to check out. Today, I waited in a "returns" line for an hour. There is now two lines, one to purchase, the other to return or exchange. Naturally, the return/exchange line is significantly longer than the purchase only line. Why do you have the same number of cashiers tending to both?! I mean realistically! If you have 30 people in one line and 5 people in the other. Wouldn't you rather have 3 cashiers helping the long line. While one cashier helps the short line. NO! they have two and two helping both. MAKE IT MAKE SENSE!!! To make matters worse everyone works at the pace of a sloth. Just be prepared to spend an extremely large amount of time here. It was so bad that I didn't even end up picking up some clothes I had shipped here. I just knew in true Zara fashion, it would take at least another hour for that. read more

This Zara is a nice location...staff is friendly and they have most of the items in stock. Lines were a bit long for the after holiday returns. But easy returns, use the Zara app! read more

Horrendous horrible customer service. Waiting in line for over an hour on a Tuesday at 3pm. Asked to speak to a manager about their horrible service and he was ruder than I've ever ever seen. Worst customer service ever. No one was nice. No one cared. Just horrendous. Then called customer service and couldn't even speak English! Yuck! Never shopping there again read more

I am writing this review not because of a onetime isolated incident but because the environment at Zara Glendale has completely changed the last few years in the worst possible way. I don't know what angry pill the employees take before their shifts, but wow is it horrible. Customer service died at this store. A few incidents have happened weather with me or just things I've noticed but today was the last straw for me because I decided this time around, I'll speak to the manager, only to realize she could care less. And if the manager doesn't care I can see why the employees don't care how they speak to you or treat you. I was in the purchase line (I had 9 pieces of clothing to buy) and had one pair of shoes to return. The guy at the self-checkout asked if I was using a card, I said yes but I have a return as well he said okay and went back. I finally get to the other guy on the register and he's like you need to go to the other line, so I said but I have 9 other things I have to purchase he said "you need to go over there" cold and careless. I asked him if he can just return this one while purchasing the others with him, he said no go to the other line. And then began to smirk at me sarcastically. So, I went back to the exchange/return line and had to re-wait. I'm sure he could've made an exception, but he wanted me to start back at the line instead. Like I said, customer service = dead. So, I proceeded to talk to the manager who looked at me like I was bothering her then tells me basically I am the problem because I should've stood in the right line so I explained to her what happened and she just repeated the same bs about the exchange line. Not a care in the world about why I was there and how that could've been avoided had the first guy told me to go to the correct line. So she looks at me and says, "ok I hope you have a nice day" and turned to walk away. This isn't to say I've had only bad experiences there and all the employees are rude but majority of the time it is the case. I will drive the few extra miles and go to another location cause at this point this is just ridiculous. The 2 stars they have are more than they actually deserve. They deserve lower. I hope the Zara heads see these reviews and make a change. They need it bad! Starting with management. read more

If you want to get the best customer service, just make sure to go to Zara at Glendale and ask for Addam. He was the kindest and friendliest employee and he went out of his way to make sure that we are happy and able to find what we were looking for. I believe the company has to recognize their good employees that make clients happy and made them to feel welcome and want to shop from them more often. read more

THE WORST CUSTOMER SERVICE EVER! Placed an order online and they were supposed to deliver 11/11, then I got an update saying new MAX delivery date on 11/13, after 2 days the tracking disappear, my credit card charged (not pending anymore) snd I still don't have the clothes. Called customer service and they just put a request and does NOTHING!!!! Unbelievable the inefficiency and lack of training, they must pay very little for those unprepared labor. read more

Expect at least 1-2 hrs to return something. Its been like this the past two years....PLEASE DO BETTER read more

Zara - Zara waiting line - Women's Clothing Near Me - Glendale, California

This place has some of the worst customer service ever. Everyone is smug with no communication skills. Management is no where to be found. I would absolutely fire everyone here and replace the staff entirely starting with whoever is the hiring manager and store manager. read more

i come to this zara often and there was a lady who works here that was insistent on paying on self checkout but it was marking higher prices even by lying and saying they weren't taking card! they proceeded to take everyone else but me until the line and the returns was empty! she was white & had red hair. very unprofessional and rude. hope she gets fired! read more

I would give 0 stars if the option existed. Zara is a scam that is run like a Ponzi scheme. I have notified all family members of our last 3 experiences dealing with Zara and kindly asked them to not buy us or anyone else any items from Zara. Especially gifts. I have checked their Yelp rating across America and every location has the same issue with 1 star ratings. The issues are all about Customer Service and Return Policy. I attempted to return a Christmas Gift with a gift receipt showing the item was purchased within the Holiday return window and they did not accept it because the return window changed as of January 1 2024. They change their policies as they wish and do not honor the promise given on the receipt or their own website. Last time I tried to return an item within the 30 days and they said I was past the due date. I showed them the purchase was 21 days old and within the time frame but they refused to listen. The manager told me she did not care what it said. I then said the website says within 30 days and she said she doesn't care what the website says and walked away in front of 30 customers. They tell you to call customer service to send you a return label but customer service is a complete scam. They have 0 authority to do anything but listen to your complaint like a Ponzi scheme call center. If you purchase an item online, they include the transit time into your return window!! So if it takes 2 weeks to arrive, you have like 3 days to return the item or you are stuck with it. 0 store credit or gift card. I saw an elderly female try to return her gift and the issue was the same. The employee then sent the money back to the original form of payment instead of giving it to the customer. So the customer is now stuck without a gift and what is the customer supposed to do? Contact the gift giver to ask for the money back? I am not okay with the way this business treats its customers. read more

It's a Friday at 12:30 and I've been standing in line for 35 min with only 2 employees at the register, for some reason no one at the registers in the men's dept, plenty of employees wandering around the floor, and a line that is stretching down the entire length of the store to the entrance. I'm not sure what lunatic is in charge here but here's a tip: basic retail 101, PUT MORE PROPLE ON REGISTER!!! Jesus. read more

Horrible customer service with made up return policies!!! I was trying to return a kids item which was a Christmas gift for store credit. The person gifted it from Orange County and forgot to give a gift receipt. Instead, she sent me a picture of the original receipt with the barcode to return. They said they can't do the transaction because it was a picture. Really? Called a manager and got the same response. So, you want me to go to Orange County to get a receipt for a $20 item? What's more upsetting is that my friend has returned an item with the picture receipt in mission viejo ca. So those policies are certainly made up I. The Glendale store! You lost a customer, and will lose many more with your bad service!!! read more

Zara - My picture receipt - Women's Clothing Near Me - Glendale, California

Went for a return the place is bright and nice from inside and they have more items than other stores for some reason i felt its more expensive than other zara stores, and i felt there is kind of attitude from the employees i was waiting for my turn the girl didnt even ask me to come over she gave me a look that only lacks for eye roll she didn't talk at all, handed me the receipt all on silent . I understand there might be a pressure, however when i went to another zara in arcadia the girl on cash-out was a sugar cube! Proper training for customer satisfaction is needed read more

First time in Zara. My friend frequents here so we stopped in just after the New Year to find the ultimate deals. The store was a bit messy, but that seems to be true for all the stores after the holidays. The sales seemed to be really affordable! I possibly did not like most of the styles, but fashion is NOT my thing. My friend found 3 pieces that she loved and got for a great deal. The staff was friendly however there was no-one on the floor being helpful. Lines were long and it seemed they should have had another register open. But all in all... It was a good shopping experience. read more

Zara - Women's Clothing Near Me - Glendale, California

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worst customer service and return an exchange policies ever do not shop here! Store employees and corporate are just as bad

Worst customer service in Zara at Glendale Galleria. I shop at Glendale Galleria Zara very often because its close to where i live and lately i noticed they hire very rude, unprofessional people as employees ,non of the employees or managers are smiling at that store, they are always in very bad mood, and the store itself always is dirty, also their managers are very very disrespectful and rude . Their behavior is based on if they like or dislike you. This Zara is the place where you can get verbally and emotionally assaulted if its not their way. I was verbally assaulted by their manager , and when i asked their names to make a complain, they refuse to give a name, had horrible and stressful experience, and if you ask around everyone is having same experience. im giving 1 star just because it wont let post review, otherwise they deserve a star at all read more

I was rudely treated by a sales associate in Zara, Glendale Galleria. I was going to pay in the self check out and soon as I got out of line I was told that it was closed rudely by the sales associate. I then said that there was no sign posted to display it was closed and she then got nastier and told me it doesn't matter its closed Get back in line which was now longer than when I got out of it. I said well I just lost my place in line and she said oh well it's closed. This young lady was rude and disrespectful. She didn't even care. Horrible customer service, she lacks decent respect and common courtesy. This lady then told the customers she was helping about me going to self check out and how I needed to just get in line. It's closed and started laughing. I spoke to the manager Johnte who was very understanding and she asked me to call customer service. I'll never shop here again! I have added the young lady's photo so that you see exactly who she is. She is a bad representation of Zara. Horrible and extremely lacks professionalism. read more

Zara - Women's Clothing Near Me - Glendale, California

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I would give this location zero*if I could. I returned with gift receipt they didn't have a store credit available, and then made me to choose the same amount of merchandise so that I can return my items.. in the end the difference was under $10. They waited for the manager for 10 minutes questioning me on my return before she gave me $10 money back when if they can't provide with store credit they have to give you cash back. every single time something is wrong with the store line is terrible. Customer service is terrible. I wish they had opened a location in Burbank so that I don't have to come here. read more

This Zara is by far the worst Zara I have ever shopped at and I have shopped at Zara online and all over the world. Today I had the displeasure of interacting with the manager of this Zara, who is extremely unhelpful, rude and seems to have no sense of customer service. Now I can tell why this location is such a mess compared to others like Pasadena or Santa Monica. Here's what happened- I didn't receive a confirmation email on a pair of jeans I ordered online so I waited in line for 30 minutes to exchange the jeans for the same pair in a larger size. I didn't receive an email receipt on my jeans but I did receive a text with my tracking number and order confirmation. The manager refused to even look at it and told me I need to call customer service after waiting half hour in line. I am familiar with Zara's return policy, so I asked if I can instead exchange the pants for a bigger size. They told me the jeans are out of stock AS I WAS PLACING AN ORDER FOR THE SAME JEANS ON MY PHONE. She then insisted that I didn't purchase the jeans online even though I provided her with an order confirmation and the text message from Zara with the tracking info and all that. So after much frustration and going back and fourth, I said where did I pull it out of then, my behind? And she walked away lol. I asked the manager for her name and she said they don't give out names due to California law. Unbelievable how paying customers get pushed to this point of frustration, especially after spending $200 and waiting 30 minutes in line. I also want to add that every time I come here, there are many many unhappy and frustrated customers, not like any other location. I wish corporate would do better and reevaluate the management they have working at such a high traffic location, they would make a lot more money. read more

Zara - My receipt to show I was there - Women's Clothing Near Me - Glendale, California

Place is chaotic when there's a sale, but what's great is they've installed "self check out" stations like the ones Uniqlo have. Quick and easy!!! read more

Always jampacked. Nice selection online, however, in store displays are not so. Kind of disappointing...

The best employees. Two girls helped me find exactly what I needed, saved me :) The store is clean, but there are always long queues. I love a self-service machine read more

The worst zara in LA. They claim to never have items that online says they do, the line is ALWAYS long, the store is generally messy and the register people are slower than snails. I do not recommend this location at all and I'm going to stop coming here. read more

Terrible customer service I had a exchange with tags and they didn't accept it the manager was not nice, considering the long line and how they treat customers Great clothes terrible system & management read more

I came here not that long ago, and one of the workers got frustrated with me because I was in the wrong line. I wanted to return something and I was in the purchase line and this lady that worked there was giving me a hard time for it. I placed the bag with clothes on the counter and she snatched it. She kept giving me dirty looks and talking to me rudely. She then started talking about me to her coworkers and they were staring at me. I don't understand, if you don't like your job then quit? Lol. Miserable read more

There is never a reasonable line. Never! I'm writing this review on behalf of all mothers, what's the point of a children's section, if the cashier is going to close on you to service the adult LINE. A baby can't wait on such a line. I will never return. You see me standing here with a baby and close. Shame on you. Let your management know. read more

The amount of hostility form the counter employees during both purchase and return is hard to believe. I was literally waiting to be slapped. Shocking that the company encourages such culture and hires employees with obvious personality "flaws". It was NOT one yet 3-4 employees. Haven't encountered this kind of behavior or anything close to it in last 20+ years. Never again read more

Cash registers suck line too long cash registers are very slow they should work faster

Been waiting for the fitting rooms over 30 min... self check out machines available and they don't let you use them they make you get back in line then they supposedly know who they have asked if they're paying cash or card and once they get to you the take you back to the self check out (15min wait) With 2 different lines would it make sense to have one for cash or people who want a cash register and one for self check out ???? And to top it of one of the self check out attendants has the worst attitude with customers!!! read more