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    Brandy Melville

    2.5 (95 reviews)
    Closed 10:00 am - 9:00 pm

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    4 months ago

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    4 months ago

    Amanda was very kind and sweet while I was checking out at the register. Cute clothes and accessories.

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    11 months ago

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    7 months ago

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    3 months ago

    The place was extremely hot, worker had attitude and was rude. Clothes were nice, but were only one size.

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    5 months ago

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    1 year ago

    Daughter's favorite store and we've been to many locations ... this one is really big and super organized.

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    4 months ago

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    Page 1 of 3

    Ask the Community - Brandy Melville

    Do they have Zip up sweater at Brandy Melville?

    Is the fitting room open?

    yes

    I was wondering if dressing rooms are open (bc of covid)?

    yes they are open!

    Don’t See Your Question? Ask Away!

    Review Highlights - Brandy Melville

    I always feel welcome here and I felt they did a great job with handing Covid 19 safety.

    Mentioned in 2 reviews

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    Zara

    Zara

    1.7
    (337 reviews)
    0.2 mi
    $$

    managers are super rude especially a manager there named april she will always pick on new hires…read morevery unprofessional and spoke very bad to new hires i think that is just embarrassing for a grown women to be acting like that towards younger employees this was back in 2021 pre covid not sure if she is still there but if she is get rid of her rudest person, bitter & insecure person i ever met 2026 now the employees are better very nice & helpful

    Truly poor experience -- the kind that takes all the fun out of what should have been a simple…read moreretail therapy day. I've been a Zara customer for years, since my teenage years. I ordered several items online to be delivered to the Glendale Galleria store, which was the only pickup option offered in the app. I expected a smooth wardrobe refresh. Instead, it turned into a month-long headache. My order was split into three shipments: - one arrived the next day - the second arrived two weeks later - the third never arrived, even after almost a month. Already a bad experience. Since I don't live nearby, after a month I decided to at least pick up the items that had arrived. I picked up one package without issue, but when I asked about the second -- which the app clearly showed as available -- a staff member told me it had been sent back because they "called me and I didn't answer." I never received a call from Zara. Why say that? I asked to cancel the missing order in person since I was standing right there. I was told they can't cancel orders in store and that I had to call a customer service number. Why would I need to call a number in New York when there's a staff member right in front of me? I called anyway. No one answered. When I went back to the store, the manager offered poor excuses -- explaining East Coast hours -- even though Zara customer service is supposed to operate until 7:30 PM EST. I needed help, not a lecture about time zones. No resolution was offered. The experience got worse when I tried to check out in the men's department. Two customers ahead of me had already been waiting over 20 minutes, with no team member present in the department. When the manager finally appeared, instead of helping, she asked, "Why are you standing here?" The customer replied that they were trying to check out. The manager said, "Don't you see nobody's here? You should check out in the women's department." When the customer pointed out there was no sign indicating that, the manager responded, "We're not allowed to put up signs." That's unacceptable. Between the broken online fulfillment, misinformation, lack of accountability, and dismissive in-store management, this was one of the worst retail experiences I've had. Goodbye, Zara. It's been a long run -- but you've lost me.

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    Waited an hour.
    Waited an hour.
    Zara
    Zara

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    H&M

    H&M

    2.8
    (245 reviews)
    0.1 mi
    $$

    I wish I could leave a -0 review!! The customer service at this location was quite honestly,…read moredeplorable in every sense of the word. I made a purchase last week on 1/19. And asked the cashier to please use my phone number so that my purchase would be registered to my account history.. Long story short, he didn't. And it caused a disaster !! And instead of taking accountability as a store employee made a mistake, the manager blamed me!!! Fast forward to today 1/26, as I proceed to return the item as it didn't work out for me. The original tags were still attached.. The manager Arely was disgusting rude, as I was never given the receipt and didn't know the exact date that the purchase was made. Although she could tell the item was newly purchased, in fact it was new item that had just come out. She blamed me the customer, stating that I should have been aware of what card I used to make the purchase. Like who shops and remembers exactly what card they made a purchase on? Instead of holding the employee who didn't use my customer account accountable, she blamed me, stating that if I didn't know the registrar it was purchased on, and the day and time, that I had to keep the unwanted item. Instead of offering me a store credit. She made me wait about 45 minutes pretending to look for the item in the backlog. When in fact a portion of the time she was upstairs walking around ... Not to mention, I have a disability, and my body became faint and I almost passed out waiting for her. I had to actually sit on register top because she was intentionally taking so long walking around upstairs. The way she spoke to me was disrespectful and disturbing. Not once did she apologize for the employee not properly checking me out.. She in fact became indignant in her efforts to blame me! Not sure how she is in a managerial position, as the employees at the registrar exercised more professionalism and courtesy than her... She needs to be fired immediately!

    Poor customer service. Wanted to try on the size that's on the mannequin which is the only size…read moreleft of it hanging. I was told by their "'manager" that I had to make sure to buy it first before they could take it off. What type of bullshit is that? I've worked at retail before and we would take that size off the mannequin for the customer to try on. Y'all need to fix your system, but probably not. Have a nice day!

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    Men's shirts
    Men's shirts
    H&M
    H&M

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    Brandy Melville - womenscloth - Updated July 2026

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