Let me preface this by stating I'm a mom of 3 teenage daughters. So I've heard of this store/brand lately & ended up stopping in because we needed a gift card. It's located next to Lululemon & the movie theater in Americana @ Brand. It's a small space filled with clothes that I personally just don't get. Half of the stuff is plain/generic and the other half looks like thrift store finds, only they are new and not vintage. But again, I know it's what's in and hip right now. I was really surprised to find that nothing is branded, but realized that's part of their shtick. The price points weren't outrageous, but I personally wouldn't want to pay $60 for a sweatshirt emblazoned with a generic font "NEW YORK" on it. But I will say this- One of my daughters bought a couple pairs of earrings. Super simple, small hoops with a little star hanging from them. The next day a couple-worker correctly spotted them by brand??!!! It made me realize teen/young adult girls are REALLY into this brand & despite lack of labels, they all just KNOW that things are from this store! I didn't experience any problems per se, and the cashier was actually helpful in getting me my gift card. FYI it's not a typical plastic card- rather receipts in an envelope. *If your gift card is meant to be a surprise don't give them the recipient's email!* They email you a copy right away. We did see the staff confront a shoplifter, who defiantly claimed she shopped there a lot and wore her basic white rank into the store (clearly a lie). Definitely lack of strong management skills displayed by the employees on the floor as no one really knew how to handle that situation (I worked retail for years). Other than that, an easy shopping experience. Don't forget to pick up some stickers before you go- they are free! read more

Horrible customer service. You walk in and no one acknowledges you or even says hello. When you ask a question, the employees don't seem to have the knowledge or resources to give you a helpful answer. It honestly feels like a "help yourself" type of store. What really bothered me during my visit today was the attitude from one of the girls working at the front. I asked a question, and as I turned around to walk away, my 10-year-old daughter saw the employee roll her eyes at me. I was there with two 10-year-olds, so it was especially disappointing for them to witness that kind of behavior from an employee. Brandy Melville really needs to work on customer service training. A simple greeting, willingness to help, and basic respect toward customers should be expected. The clothes may be cute, but the customer experience definitely was not. read more

Impolite workers and very disorganized. To start, other than a few items, the clothes here are nothing notable. They are bad quality and stretch tons and fade after one wash. Not only can u not return, but there are no fitting rooms either. How is that fair. You can seriously not distinguish any of the teen workers from the customers. All the workers huddle up in groups and gossip with each other around costumers and don't care to give polite looks to any customers. I definitely don't recommend Brandy Melville, overpriced, mean workers, and chaotic. I can tell the company doesn't value their customers. read more

The ego-to-job-description ratio is unlike anything I've experienced in retail. The entitlement and god complex from the minimum wage Brandy Melville employees needs to be addressed publicly. Customer service and a superiority complex don't belong in the same sentence. The employees here are all young women who appear to be under the age of 25 who all reflect a concerning lack of professionalism and interpersonal skills by gossiping, rolling their eyes at customers when they need to return or need help with a clothing item. This kind of condicending behavior is unwelcoming and impressionable to the younger girls who shop here. Brandy Melville has built a strong brand, but the customer experience suffers when staff members treat shoppers as though they're an inconvenience. Investing in customer service training and reinforcing basic courtesy and professionalism would go a long way toward improving the in-store experience. I'm a fan of the clothing here and purchase often, however, after each experience it makes it less appealing. read more

My kid and friends love the clothes here, which is the only reason I shop here. There are a few things that could be so easily corrected, but this company does not care about its customers. 1. Hours are posted online wrong. They do not open until 11am. 2. One size in most items. 3. To compound the one size, no dressing rooms. Not even one mirror in the entire store. I can't wait until the day my kid stops liking this store so much. I hope at least the staff is treated well, but most of them seem pretty miserable. read more

Wow! This is the first time I've been in the store and it's so small. And they don't have a huge selection. In addition, was here right at 9:01. Walked around the store for five minutes. There was a middle-aged Latina woman sweeping the floors. Two other associates were standing at the register gossiping about some girl, I walked past the register three times and they didn't even acknowledge me. Gotta love customer service these days. The clothes nor the Associates don't seem to be holding their value. read more

The cashier was rude... Gave me the wrong change back. They were talking badly about customers while I was paying for my things.

The worst customer service I've ever experienced. They've hired a bunch of uneducated girls running a business. Brandy Melville should be ashamed of having employees like this. It doesn't cost a single dollar to treat people nice! read more

Change the damn hours if you don't open at 10am????? Why is there no sign on the store that says opening hour . Does open time rely on how late the workers are to opening shift?? It's Saturday passed 11am and this store still isn't open. read more

Cashier girl was super rude at this location. She just seemed angry and miserable from the start. Then proceeded to just toss us the bag when transaction was done. The store is fine, but they need better customer service skills. read more

Let's be clear: as a 50-year-old man, I am certainly not the primary target demographic for Brandy Melville, a trendy boutique women's fashion concern in niche markets around Southern California at least. But then, as the father of a 14-year-old girl, you would think the marketing wizards over at corporate would at least consider the possibility that I would need to venture into the store from time to time, or at least count for the possibility that I would be financing a small portion of their revenue. Sad to share that, after today's delightful experience at their Glendale location, I'm not likely to have them at the top of my gift card list anytime soon. Make no mistake, my daughter, and several of her friends, really seem to like the place. The clothes are stylish, not embarrassingly expensive for the most part, and don't fall apart after three washings. No, my issue is with their idiotic and not competitive policies regarding returns. It seems like a stupid thing, and yes I'm aware that no company technically needs to legally accept the returns. But today's trip was to exchange/return a duplicate item that my daughter received, and to be honest, we would've ended up spending more money here on new things as she shopped around. The items in question were dubbed "Brandy Boxers"-- some short shorts that are worn under skirts and such, or if you're really adventurous, apparently, as outerwear. We walked into the store, tags still attached to the unwarned items, and were informed that all sales were final on these. I can understand not returning worn undergarments, and imagine that Glendale rents and tight margins would require some strictures on turning in dirty underwear for store credit or cash. But no, these unwarned items with tags still attached were not accepted. We were further informed that items purchased online could not be exchanged in store, and needed to be shipped back for cash. When we finally arrived at some way too return one of the items in the store that was not unworn undergarments or whatever, the young lady behind the counter handed me a receipt instead of a gift card, and informed me I would be receiving an email with some kind of authorization code. None of it made any sense, and stealing a chapter from one of my old marketing classes, this was clearly designed to screw the customer after I lose the receipt, put it through the wash, forget about it, let it expire, etc. Again, Brandy Melville can make any stupid company-facing policies they want, so long as they're legal. And in this case, nothing illegal here. But the cost of that is other stores with customer-facing policies that seem to understand this is not a one time purchase like a home warranty or a timeshare, will see me as a return customer for my daughter's birthday in a couple of months, or for gifts she wants me to finance for her friends for their birthdays, or when winter turns to summer and we're shopping for the beach instead of school... you get the idea. Too bad, Brandy Melville... what a good wife you would be; but my life, my love, and my lady is... gonna be buying clothes someplace else moving forward. read more

Chaotic and definitely overrated. They have unnecessary long lines for dressing rooms, even for payment. The clothes are nothing spectacular and such a gimmick with their one size fits most (more like none). The workers there have a resting b**** / angry face. I'm sorry but you're in the service industry, learn to smile a little. Clothes are cheaply made. I would say the clothes are just expensive SHEIN items with their logo. read more

i know that Brandy workers are notorious for being rude but I've never encountered rude employees until today. Besides from the girl who checked out my clothes, all the workers were very hostile and acted like I was illiterate for not knowing if they something I saw online (god forbid a girl has questions). Not only that, but they closed the fitting room despite the long line and wouldn't tell customers why. When I looked, they were letting other employees on break try things on, so clearly there was nothing wrong with the fitting room itself. Much to say, my very first bad experience with Brandy workers. read more

This store is laughable. Everything is in kids sizes. The sales associates are dry. Zero personality. Honestly the most basic store I've ever walked into lol. read more

Its moniker is Brandy Hellville for a reason. I come here with my tween essentially to sneer at the low wage teen/ young adult workers who feel superior to their customers. As a PhD level sociologist this place is a magnificent microcosm of teen girl culture. It's so sad to see the plus size girls who come here and cannot fit into their one size fits all and then seeing them come out and show off their pieces in a skinny girl filled fitting room. I refuse to purchase anything for my dtr here but she has her gift money she can use as she pleases. Totally gives 90s Abercrombie vibes style and service wise. Moms be vigilant and have conversations with your dtrs about all the cons of this place. The clothes might be cute and overpriced but their marketing is exclusionary. Mean girl vibes all the way. read more

lov all the basics! and great quality too all cotton and comfy and stylish ! always lov browsing in here. one size is cool but trying it on is best read more

Amanda was very kind and sweet while I was checking out at the register. Cute clothes and accessories.

This store is always SO FREAking crowded and there's clothes, accessories, bags, and just random decor everywhere. Millions of things on the walls too. Do not come if you're claustrophobic. My friends had fun tho and found some cute things, hence the 3 stars read more

What the heck is so hard about updating store hours ??? Why was it past 11am and not open, are we just supposed to wait around till the door opens? Would be super helpful if there were at least updated hours posted. read more

Literally rudest employees i've over experienced in a store ever. I had a return and she was already upset before anything even happened and didn't even greet me. We did the return and then i also had things to buy so she did that after. I returned 4 items and got 4 items that i payed for. She proceeds to take one of the items that i payed for away with the ones i returned. I kindly tell her that she took one of the ones i was buying and she gets super angry saying and blaming me for making her return one of the ones i wanted to buy. I showed her the receipt to show that i didn't get refunded that one, i only got refunded for 4 and she took 5 shirts. She was like okay and tries to make me pay for the shirt again. I showed her the receipt she just gave me showing that i already bought that shirt and she's like oh okay. No apology or anything. Absolutely terrible and made me feel like an inconvenience the whole time! read more

The place was extremely hot, worker had attitude and was rude. Clothes were nice, but were only one size.

Horrible service I'm on my way out after buying a bag All the employees don't say hello or thank you read more

The store's selection is great, but the service at the cashier was horrible. The girl at the cashier literally snatched the clothes away from me and rung me up, folded the clothes, and put it in a small bag, then proceeded to throw it at my side of the counter and didn't even look at me once. Super rude girl, but was super nice to the girl before me, who was not of color, she did the same thing to my friend as well, and we both walked out of there feeling super disrespected. read more

The costumer service is horrible at this location. The staff seemed uninterested in helping, the cashier shoved my bag and the vibe was uncomfortable and unsettling. The workers were giving attitude as well. read more

Daughter's favorite store and we've been to many locations ... this one is really big and super organized.

If i could overall give this place 0 stars, i would definitely, i always visit brandy melville at least twice a month, and i know that these girls are always rude, envious, and judgy. however, today that clearly showcased to the extreme. not only were they rude, but the customer service was horrible. there was one point where i walked to the dressing room to try on clothes, and i could clearly see these workers gossiping and judging me. it is so unprofessional and i do not understand how brandy is still hiring people like this, they do not have any manners, customer service skills, or knowledge of their own merchandise, which i don't understand if they spend the majority of their day working. you cannot even ask them for help because they don't even know themselves where they are, or if they have it or not. on top of this, they spend the whole time gossiping with each other, instead of helping the customers. another experience i had was at the register, by which these clueless girls did not even know if they had items in the store in another color, when i asked them if they had an item in a different color, the girl registering me asked her friend, by which she rapidly said "no," with a attitude and rolling her eyes, in which right after that conversation i clearly found them. it is overall ridiculous, i know that brandy Melville girls are overall catty and inexperienced, by which i hear plenty of complaints online, and this is all coming from a teenage girl myself, by which im getting judged by girls far older than me. these girls seriously need to be trained properly by their managers for their customer service. it would be nice to see if they could get properly trained, i even considered applying to work for brandy myself right when i turn 16, however now i think its best for my overall mental health to not work in such a toxic and judgy environment. read more

My daughter bought a blouse at BM yesterday and wanted to return it an hour later. We were told that BM doesn't give refunds, only store credit, unless the clothing you bought is ripped or stained or something. I've never known a store that doesn't do refunds. I think it sucks. Two stars. read more

The selection was really good and it wasn't very crowded. The only bad thing was that the employees weren't really present read more

Brandy Melville - Women's Clothing Near Me - Glendale, California

I recently visited this establishment, and up until now, I have never encountered an unpleasant experience with any of the brandy workers. However, during this visit, I had an unfortunate encounter with a particular employee named Nana, whose behavior needs to be fixed. She was super super rude and gave me a face when I asked for something simple, a 2nd bag which she didn't even do. All she did was give me attitude I will be contacting corporate regarding the attitude of this lady and hopefully there's better customer service at this location. read more

My girlfriend love shopping here whenever were in town. We were here a month ago to look at some outfits for her lol. She dragged me along to help her find some sexy lingerie. Girls walked up to us and said hello. We didn't get a whole lot of attention, but we looked around and she found some interesting stuff for her to wear. Store is huge, with good size dress rooms for the ladies to try on clothes. We came out the store very happy. So, whether I come back here or not, my girl will come on her own time whenever she wants. read more

To the red head that usually works the cashier, you're a bitch. I don't know what that girls problem is, but she needs to work on her attitude. I had 2 bad experiences with her on separate occasions. The first, she threw the bag at me after I had purchased something. Not even a sorry from her. Honestly not surprised. The second, which happened yesterday, I purchased something for me and a gift for a friend. I asked the red headed girl if I could get another paper bag, she said "why?". LIKE BITCH I don't need to tell you why. I don't even understand why she needs to ask "why?" with such attitude in the first place. I've worked in retail and in restaurants, and I've dealt with a lot of rude guests and customers. But there's a difference between having to deal with rude customers as a hospitality worker, and having to deal with no - reason rude workers as a customer. Girl needs an attitude check ASAP. I get it, you're a teenager who works at BrANdY MelViLLe, and you probably think you're so C0ol. But to be rude to people for no reason? It's a no from me hunny. read more

If there was zero star, then I would give this company one. DO NOT SHOP this brand! No refund unless you ship it back but you are responsible to pay for shipping & handling for all returns despite you also pay a shipping & handling upon purchase as well. Such a rip off! The store only permits store credit and/or exchange. Oh yeah one register only accepts credit card and no cash so I paid $4 on my card. Why kids shop here is beyond me?! Overprice and how could one afford this at such a young age with overcharge items. Never would I shop or recommend this store read more

Really expensive for really basic clothes. The staff is nice, the store is clean, but I honestly don't see what the big deal is about. Everything is just so basic. Plain white tees, nothing really special about any of the clothes except the exaggerated price tag. read more

Brandy is known for its controversial, sizing, and the attitudes of their employees. But I never thought that I would experience it myself. I went into the Glendora store today and was surprised to be treated so poorly. I was looking at a long sleeve and reached for it and was pushed, literally PUSHED out of my way by a blonde girl(employee) so that she can hang things back on the rack. I stood there in shock, looked at my friends thinking "maybe I'm being dramatic" but their reactions were the same as mine; shocked. I did not say anything to her because I am not confrontational, and genuinely thought that it was an accident. But I realized that it wasn't an accident when I was in the fitting room trying on my clothes and I overheard her say "yeah did you see me push that tall bitch out of my way" and they started laughing. Not only did she make that comment but she then continued to comment on how my Uggs weren't "made" for me and make my feet look like mans feet. I was wearing TASMAN UGGS, they're the most popular Uggs out there right now!! I'm also a size 8, which is the average foot size for a woman, I don't have MAN feet. She later commented on how I was skinny but not "skinny skinny" and should "eat less" and i know all these comments were about me given that I'm 5'11, 6 foot in the shoes I was wearing today and well, she was the girl who pushed me. I decided while in the changing room to buy 2 shirts but while I was waiting in line, I felt very uncomfortable. That same girl, the blonde one, was by the fitting rooms talking shit with the other girl employees and looking in our direction. I have never felt so insecure, embarrassed and uncomfortable in my own body until today. It was a terrible experience and I would think regardless if they (the employees) like the customers that shop there or not but that they would value their jobs enough to make the store seem welcoming. But instead I felt watched, judged, and literally heard them judge me without them even knowing. I decided to leave and not buy anything because of how rude, disrespectful, disgusting and absolute bitches the employees were. Will never go there again! Fucking bitches work there, they should all be fired given their attitudes and how they treat other people. read more

They should fire all their workers, never felt so judge at a store like this, 10 workers useless, they only stare and make socials while ur just trying to ask kindly or be helped, i grabbed stuff but they were such a fking bitches w attitudes that just made me leave everything and go. Please if your a manager or owner, at least hire someone that does SOMETHING. Fk this bitches its all i got to say. read more

The design of the clothes are basic and boring. Everything is overpriced and filled with white girls. The ladies at the front were nice but I just can't stand this place since it does advertises/encourage eating disorders. Plus, they only hire girls based off their image and socials. Wouldn't support this company in any single way read more

I absolutely love Brandy Melville, they have the perfect basic tops and hoodies amazing sweatpants that are very comfortable and jeans that are also amazing! One thing that they can work on though is making their workers seem more approachable and ready to help, some of their workers seem very judgmental which shouldn't be happening in a clothing store. Another thing is when you order from them online the amount of days they say it's going to ship is so true, mine took about a week and half more. So if you want their clothes to be shipped by a certain time then I would suggest ordering early. Their packaging in their online orders is great, I got all my items and they were neatly packaged and organized! I would definitely recommend trying out their clothes if you haven't already, this shop will always be my go to store for clothes! read more

love it here! the options and selections were so good. The service was also very sweet, ladies like to help. The clothes are of great value. Nice place definitely recommend! read more

Audrey and Annika were so sweet and helpful. Loving the new location!! Bought a cute skirt last one in the color I got and I'm excited to wear it! read more

I brought my daughter here only to find out they carry only one size, "skinny bitch!" Don't bother if you're bigger than a size zero ladies. read more