Customer service is non-existent. Lies and deception and falsifying their records apparently is part of their business model to facilitate price gauging. Dropped phone calls are not being returned. Hold times of 40 minutes plus are common. Asking to be put through to a supervisor or the retention department does not happen. After years of being ripped off I will cancel my service within the next few days. read more

The worst customer service ever. I been waiting for over an hour to exchange my equipment and it's not busy at all and the workers keep on going outside smoking or they go in the back room and they don't come out. It's time for new stuff and fire all this lazy workers..... read more

It's not the fault of the employees that spectrum over charges and is a horribly company. But it is up to them to help people. I've waited for over 45 min and only three of the 15 people in line have been called up. While three employees sit at their kiosks talking and enjoying Starbucks. Then 15 min later they get up and ALL go on break together. And the waitlist of people just keeps growing. There must be a better way! I'm disappointed in myself for waiting this long to do this. read more

Janet is the absolute worse. She had a very condescending tone, and she said she was going to help with an issue that spectrum did incorrectly, and all she did was make it worse. Of course, to her understanding she was only "helping". Closing my account isn't helping at all. If she wanted you to help she would have helped with the correction of the address. But she didn't. And now I have to call spectrum and spent 2 more hours on the phone. All thanks to Janet the supervisor who claims to go above and beyond. The worse experience with spectrum, all thanks to her. read more

Tony, the store specialist here at spectrum was able to return my bosses equipment for me in less than 30 seconds. This type of service is extremely rare and if anyone is upset Tony is the person to come see. He is down to earth, understands how frustrating it could be canceling a service and is here to help you no matter what. This is the only person I would ever see to deal with spectrum specifically. Call and make sure he's working and he deserves a raise without question. I'm a sales manager in the auto industry and these are the types of people you've run into rarely, who are humble hard-working and willing to do everything in their power to make your life better. Thank you Guys, a big shout out to Tony, and hopefully you guys give him a little bit of a raise as he's exactly what this company needs. read more

Spectrum - Return accepted, despite being under construction! Tony goes above and beyond, this is my second time dealing with him and I'm so grateful - Internet Service Providers Near Me - Van Nuys, California

If I could give this company a negative star, I would! Worst company ever! Haven't been able to watch one important event in a year! We always get an error code and call up and they just escalate to the "creators of the Spectrum app", and you here NOTHING from them. Today's error code, M103... apparently just baffled the call center today. Games probably over by now. Stupid Charter! Wish we had an alternative cable/internet option in Burbank. read more

Spectrum - Who wants to watch the Rose Bowl game anyways? Stupid Charter! - Internet Service Providers Near Me - Van Nuys, California

Went on a Sunday afternoon just to return my equipment after ending wifi service with them. There was a line out the door and the wait was an hour. Be prepared to stand outside in the sun and wait. They are not only limiting the about of customers inside due to COVID-19 but they also have limited staff making things move very slow. read more

Oh no! The wait times here are horrific! I been here 3 times and every time I come there has been a 30 minutes wait. They really should have separate queues I literally saw people waiting to make a payment because there was no machine to make a payment. It was awful have if the clientele is only Spanish speaking. Cater to your demographic it was so disappointing read more

Spectrum - Internet Service Providers Near Me - Van Nuys, California

I only had this service for three days and my Wi-Fi went out and they wanted me to pay $100 for a technician to come out to repair it and that's total bullshit. I'm not gonna pay nothing so I would not recommend this company not even for the TV spectrum or even the Internet spectrum thank you. Have a nice day. read more

this is what I wrote to Spectrum, However it fell on def ears. To Spectrum: As a senior, retired... I don't expect much based upon my conversations and treatment, I figured what the heck maybe, just maybe someone in this company won't blame their customer for billing errors. Spectrum notified its customers on or around 3/21/2023 regarding replacing old TV equipment. they will ship their customers a self-installation kit with your new Spectrum Receiver(s) - at no cost to you. The self-installation kit includes step-by-step instructions on how to easily set up your new equipment. As a reminder, your current receiver(s) will no longer function on or after 3/30/2023. To avoid any disruption in service, set up your new Spectrum Receiver(s) immediately upon arrival. My latest Spectrum bill was paid in full on 3/10/2023. I pulled out that Spectrum bill as a guide for the identification, proper removal and installation of the Spectrum equipment spectrum installed in my home years and years ago. The Spectrum bill was used to identify the receivers in need of replacement. It was at this time that I noticed that Spectrum was charging for a 4th receiver never installed in my home and was charging an additional $10.99 per month for years and years. Upon this discovery I immediately notified Spectrum on 3/23/2023 and spoke to Vlad regarding this ghost charge as well as, only being sent 2 receivers when I had 3 receivers in the house (1 DVR and 2 TV boxes). Additionally, the DVR installed fine but the TV box failed. Vlad tried from his end and determined that the new TV box was defective and that I could go to the nearest Spectrum store and get a new replacement as well as exchange the other TV box that was never sent. The Spectrum store was out of the new TV replacement boxes, so I left with my 2 old TV boxes to re-install, which I did. I then called Spectrum on 3/24/2023 and spoke to Juan to order 2 new TV boxes since the store was out of them. Juan ordered placing a rush on them and I was to receive them in 3-5 days. On 3/24/2023 we received a call from Tabatha at Spectrum regarding the serial numbers for the Spectrum equipment in my home since she received a ticket regarding a piece of equipment that I discovered on my bill. Tabetha stated that she would call me back Saturday, the 25 of march to get all the serial numbers of all my Spectrum equipment. Tabetha never called back. On 3/31/2023 at 12:45 PM I called Spectrum at 1-855-707-7328 and spoke to Joel. I first discussed the charge for the billing on the mysterious equipment DIG Adapter A/O & RMT of $10.99 which is now missing on my latest billing. I wanted to know what was this for, and I will need a credit for at least a couple years of Spectrums false billing. Joel immediately said I will need to contact billing for that. Joel then passed me to a supervisor per my request. Corey, the supervisor stated that he can only credit 60 days ($21.98) even though Spectrum has been charging me $10.99 for several years, it was my fault! that I have a duty to read Spectrums bill in its entirety; basically, since I simply paid the bill and failed to notify Spectrum of their error, I accepted the overcharging. I told him don't insult me like that and that what he said was ridiculous, I'd like to speak to his supervisor. Corey said they will say the same thing and it's in their contract that billing mistakes can only go back 60 days. I also asked Corey about the new equipment that Juan ordered. Corey said no new equipment is being sent at this point due to my plan. I then asked Corey what governing body oversees Spectrum? His response was I don't know what you mean but the FCC regulates them. Corey placed all the blame on me, for their billing error. I thanked him for his time and hung up. I was quite upset that I was actually blamed for Spectrum's billing, and that I'm supposed to understand what a DIG Adapter A/O & RMT is! As of this email, I still don't know, other than what Corey's stating it was another TV box. Which defies logic, if it was a 4th TV box why doesn't the billing mirror the other 2 boxes? (HD Set-top box, Remote and add'l Service) I've been lied to but what really pisses me off is Spectrum Generates the bills they send out and for them to blame their customers for Spectrums maliciousness is beyond me. needless to say, I'll find another provider or start streaming! until Spectrum reimburses me for their unethical billing practices, don't use them! Granada Hills, CA read more

*review of the location, not the provided service* Long lines, but doable, 10 people only allowed in at a time, but they have a splitter at the entrance signing you in when you get through the door. The overall wait time outside was 35 mins, and my wait inside was 15, so not terrible. Once there clean and neat, masks, plexus dividers, and a bunch of unhappy and hot customers. Once I was helped it took maybe 3 mins and I wasn't happier to get out. So it was a good trip in my opinion. So during this pandemic, I think spectrum was doing their best. I saw so many people look at the line and walk away (maybe 6 or 7 customers) and the line was even expanding once I got in line - 19 people overall. There's another spectrum that is equidistant from me as this one so I may check out that one next time I need to pop in to a Spectrum brick and mortar. Hopefully just as pleasant as this one, maybe with less customers. read more

Grace took good care of me. Didn't like waiting outside. But I get it. Line moved quickly, and they seemed to be taking Covid distancing seriously. read more

If you're coming here for any reason, bring a sleeping bag and your toothbrush.. These people work so slow it's almost unbelievable. I sat there for 1.5hours and the line didn't move more than 2 people. Waste of time... spectrum, figure it out. I came to drop off equipment simply, not spend hours sitting there while everyone walks around the store aimlessly. read more

The only reason anyone even use the spectrum because it's the only thing available. Spectrum also owns Verizon wireless who will charge you for the air you breathe. I was being charged $96 for Internet. I canceled the service after they decided to raise my bill. This company is too dumb to prorate. If you use the service for four days you will have to pay for the full month Haha. I paid $15 for the four days I use the Internet and they are telling me I own the remainder of the balance. If they don't have your Social Security number you don't have to pay the balance. Going to collection does not mean anything if you don't actually owe them money. Since I did not use the service for the full month why would I pay the rip off price. This company is in business to screw customers. If they raise your rates, just cancel And add a account under someone else's name in your family. read more

I would not recommend coming here for Spectrum service. I arrived at 10a.m. and there was a line going around the side of the building, there was also a crowd of people waiting in the front by the tree due to the heat. The hours online show they open at 10a.m. but the staff inside had the door locked and were just talking amongst each other while people were waiting in the heat. I even saw staff looking at the customers outside like it was funny. The parking is a pain with multiple stores using the same lot. I got irritated and went to Spectrum in Chatsworth which was so much better in customer service. The little line went fast and staff was very helpful. In Chatsworth they only allow 8 customers inside with the building with AC on, but again the small line moved very fast. Also, they have plenty of open parking. read more

AVOID AVOID AVOID!!!! 2 hour wait to drop off equipment. Raised my bill to $245 without notice. From 172 before that it was 135 Cable box broke static and flashing picture for months. Sent new boxes which didn't work. Switched to youtubetv That works great so far. Very happy And went with starry internet. Way better customer service There are about 40 more people waiting outside ad it closed in 1hr ten minutes!!!!! Spectrum is just trying to up sell every person in the window. I've been watching this guy try and buy a phone for 1hr and a half. Really!? Only 3-4 staff working windows at a time. Mostly just 2 or 3 then they go hide in the back. read more

Spectrum - Internet Service Providers Near Me - Van Nuys, California

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I rarely write bad reviews but the customer service here is horrible. I waited over 1 hour to return equipment and close an account . The service and company itself it also horrible. Constant price increases without notice and constant interruptions in service with network outages. I don't understand how they became the biggest provider in the area with the horrible services they offer . read more

Posted hours ate not what's online but even with the 20+ patrons waiting outside, this store handled it with grace. Everyone was sincere and personable. 12 agent terminals but only 3 manned. Quick and efficient service. The agents came to you when called. I came here to cancel my service. Props are due when they are due. read more

Update, they still not solve them, and I have no my hand letter from manager about closed my account, and they without nothing notice sell my private information to third party agencies, and collection agencies still call me. AVOID THIS TERRIBLE COMPANY. They are bad bad SUPER BAD SERVICE. read more

Spectrum - Internet Service Providers Near Me - Van Nuys, California

I worked with Bijan today as a first time spectrum customer to get WiFi in my new apt. He was sooo helpful and accommodating to my needs. He even helped me find solutions for my phone service. Upgrades and honest information. I appreciate this and prbly will only come back here to this location for this reason. Thank you! read more

What a rotten place to visit. Starting with Chris who stands at the front door. Disregarding to the needs of the customer. Extremely rude to families who have children. I am so disappointed in what I had to experience over at this property and I will be filing a corporate complaint. Pedro somewhat assisted us but kept us outside in an hour long ride to the front desk in 98F weather On top of it in front of the two employees a guest threatened me and my children and they did nothing to remove that guest. I am so disappointed that a multi billion dollar company would perform in such a hostile negative manner. This is a company of service not a company of rude emotion challenging people especially with young children (four and seven). I will definitely call the Better Business Bureau as well as file my report with Corperate. Something has to be done about this property. Just look at the star rating. It's not only me that's making this complaint. For the record. read more

Shoutout to Janet for helping us out! We were stressed about closing an account and opening one under our own name, but Janet was very nice and very helpful. She was also really funny which eased our anxiety. 10/10 loved Janet and her service! read more

On the rare occasion when I needed to swap out or return equipment, I used to go to the Santa Monica location. Lines were long, but metered parking was right out front. But this year, they moved to just off the SM Promenade. Which means parking is now rough. Though it's further away, I'm coming to this location from now on. Without an appointment, I put my name in at the kiosk at the door, & I was in and out in about 15 minutes (on a weekday, in the morning). Service was friendly, there were comfy places to sit, & above all - PLENTY OF FREE PARKING IN THEIR LOT. read more

Worst customer service ever!!!! This is the reason why I just canceled and even for canceling I had to wait 3 hours sitting down. The manager told me it was my fault for coming at this time. Sorry but I don't work at your guys schedule. Dropping off boxes shouldn't take this long. It's not possible is not working you guys should do something to actually make ppl welcome. Manager walking around waiting to clock off and every employee has another employee next to them. Just 3 ppl working and the others just chit chatting read more

Super spacious gym with tons of facilities, weight training, steam bath and much more! i love this gym. !!

12 work stations, 3 workers, female on the phone. Guy goes to bathroom...how much slower can they be?

The worse company U could ever get internet from The costumer service Sucks , they always increase ur payments for no reason, they bring the stupidest excuses!!! Recommend this to no one! If I knew better I would never get spectrum read more

https://billshark1b.ref-r.com/c/i/10238/19718235 Since Spectrum has a monopoly on internet in the 818 area and there is nothing we can do about it, use that link above to see if Billshark can negotiate and lower your bill. read more

Spectrum - Internet Service Providers Near Me - Van Nuys, California

Wait time is horrible bad customer service always waiting to go into this store. Try finding a different store because this is the worst one of them! read more

Got here on 6.01 due to the traffic , I understand that they are closed at 6pm. We just wanted to pick up the wifi router , because they didn't send us. We need to use the internet ASAP. There was a long line like 10 peoples still waiting outside. The staff name Emilio rudely refused our service, even we tried to explain that we just wanted to pick up the MISSING part. Horrible services. Worst and rudest services ever. read more

I have been with Spectrum 10 years , after receiving multiple Special mailers called and Was told we qualify for new special for $60 a month. To make it short, they lied! It turned out costing so much more, we tried calling multiple times, no records of anything we were promised. Unbelievable.... we will for sure cancel asap!!! Dont trust them !!!! They LIE !!! Worst customer service!!! , read more

So I quit Spectrum because I moved, so instead of prorating my bill they charged me for the complete month. Then they raised my phone service (which I was very satisfied with) by $20 a month. So when I switched to another carrier they charged me for the complete month of service as well. Not real happy!! read more

Kept hearing this is the busiest store from the guard but from reading the awful reviews this has been an ongoing problem for a while. Lines out the door, upselling when there was 22 people on the waiting list. Such a non chalant attitude. Will NEVER come back. Not sure why anyone would patronize this location until they get better at serving the community. I'm sure this would never happen in Burbank . read more

With the new cycle for my 2019, I noticed an increase in my bill because my promotion ended. The customer service rep told me I could get a discount on the bill if I returned a secondary box that I wasn't using because I was being charged for it on my bill. Oh yeah?! I will return that ASAP! I searched on yelp for the closest location and they all had pretty bad reviews but I noticed that was because people hate waiting and if certain disputes didn't come out in their favor they tend to leave a bad review. I mentally prepared for a wait, kind of like at the DMV, you can't expect to be in and out with a high volume of customers. I pulled into the plaza, I'm familiar with the area because my favorite chipotle is nearby. Spectrum is located next to Chase bank and Chipotle. There is plenty of parking in the lot so that's not an issue. Pull up and hop out. When you walk in there is a security guy that directs you to the iPad where u can sign in to add your name to the list. It's like what you do at your phone service provider or at the Apple store; add your name then sit down and wait. The store was spotless, even with kids running around and playing with the display electronics, the store was neatly designed and not a crumb on the floor. I believe my overall wait, after being placed fourth on the list when I arrived, was about 15 mins. Not bad. I explained my conversation I had with the phone rep to the in-store employee and he quickly went through the return process. He scanned the actual box to look up my account, removed it and said I would be pro-rated on my next bill. He handed me a receipt and I was on my way. Great personality and thorough with the information provided. He mentioned their new phone service which didn't sound bad but I have to finish paying off my phone with my other provider. read more

Where do I begin. As I walked in to a place full of kids running around I was greeted by a person. He was in his 90's. This man was supposed to help logging in to be waited on. He looked like he was half asleep and could not talk. His breath was un-Godly and he logged for me by just entering some letters into an iPad that was touched so much I could puke. Waiting was not bad. 10 minutes of wait going through 9 people. I called before and they told me I could just pick up a modem and then return the one I had later and that all of that was in the notes. As I walked to the counter the rather unpleasant looking lady welcomed me with a look. As she spoke, she was cold and unpleasant after all. Her first words were, "Did you bring your old one?" I told her that I was told that I could pick up and drop off old one later. She left and came back with an internet modem that was the size of 1992 vcr. I politely asked her why the new modem was 19 times bigger than the one I have. Her response matched her cold and unpleasant face and told me that's what it was. Printed a receipt and told me thank you. The 1 star I gave was strictly for the words, "thank you." Morons! Where do they find and employ these half wits? read more

Spectrum - Their station - Internet Service Providers Near Me - Van Nuys, California

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TLDR: I'd rather piss out a kidney stone than deal with Spectrum customer service. Well, that's a little extreme. But for real. Is anyone EVER satisfied with the service they get from Spectrum? I'm not going to tell my sob story because it's probably the same as everyone else's; but, I wanted to throw my 1 star in here anyway for how horrific all customer service from Spectrum really is- BOTH in store and on the phone. It's a shame that there are many areas (including my own) where Spectrum is the only service offered. It then becomes a necessary evil. RIP. read more

This store rivals the dmv in slow service. Expect an hour long wait before being helped. They recommend making an appointment, but don't forget your confirmation number; they have no way of looking up your appointment and you will be expected to wait. 38 people waiting to be helped and they had 3-4 people working the store counters. read more

Its about time this business stops blaming every customer service shortfall on Covid. Its been around long enough that all of us have found ways to deal with it. read more

Came in to exchange my broken remote. Checked in at the kiosk and walked around. There were about 20-30 peeps waiting. As I was walking around, I heard someone say they had been there for over 30 minutes... I had my 14 month old so that was absolutely cringe worthy! They had about 3-4 representatives working and a security guard or a manager... I was willing to wait but heard another customer dissatisfied with the wait time and that made me super anxious. Sam, the security guard or manager, must have saw my frustration and asked why I was there. Told him and he asked my city and took my remote and walked to the back room and came back with a new one. Probably not the stores protocol but he literally saved my bf and my baby girl that we're waiting in the hot car. 5 stars for Sam!!! I appreciate you man! I really hope they figure out how to make their services there faster... maybe more reps (I mean it's Saturday when everyone is off and able to take care of this type of thing) or have different lines for faster service (like if your paying you work with one rep, exchanging equipment another). read more

The worst customer service, these guys promise and charge for 200 MB internet service, but only deliver less than 90 MB. I have been paying for the last 3 years for 200 MB, only getting less than 90MB. When I asked for refund or resolving the issue customer offer $5. They are thieves. We need the boycott them and report these to the government. They are getting away with high prices and poor services. read more