Time Warner cable, now "spectrum",still the same awful service. I was forced to come in to return the cable equipment after I opted for a better deal with another provider. As I walk in and take a number I discover they are servicing number 35 and I am number 80, not impressed! I ask is there any visual number display to let customers see what number they are servicing and I'm told rather curtly "no you just have to hear The numbers as they are called out " ,can I say again , not impressed. However, I am at this moment grateful I had the wisdom to change my provider. I will wait however long it takes to be done with this company! read more

Spectrum - Internet Service Providers Near Me - Van Nuys, California

I read reviews of this place but always try to give companies the benefit of the doubt. I came in around 2 pm and the place was crowded. There were approximately 30+ people sitting down. Always there 10 terminals there were only 3 or 4 people working. Poor management and staff scheduling to say the least. And anytime you need a security guard at a cable place, that says a lot about your company. They for sure need better staffing at this location. Other than a furniture store or hotel you know you're in for a long wait when they have lounge seating. Then there are all the wick people coughing and touching everything. You better have a strong immune system when you come in. I arrived at 1:40 pm. They called my name at 2:18. They also need some diversity training and education. The female security guard that came on at 2pm hung out by me the entire time like I was going to try and steal some mobile accessories. Yes I was the only Black guy waiting at the time. That's not a good approach to any customer especially a long-term one. I'm short this location needs a lot of improvement. Hopefully management will take customer feedback seriously and make some improvements. read more

I came here to simply return my cable box at 2pm. There were about 4 staff on deck and about 30 customers sitting, waiting. I figured I just needed to drop off my box, so I went to the front desk and ask a man who wasn't helping anyone if I could..... He interrupted me and told me I had to sign in and wait "just like everyone else." The gentleman at the front of the store was nice and helped me sign in. I was then notified that I was #15 in line... wow. To have to wait behind 14 other parties, who were mostly there for new cell phone plans or services doesn't sound like a proper allocation of time management, since signing up for a new contract and cell plan can take an hour and my quick drop off should take under a minute to process and print a receipt. Guess I'll just schedule a pickup at my house. I was trying to alleviate Spectrum of having to dispatch an employee to my house to simply pick up a cable DVR but it's what I'll be doing. I'm giving 2 stars for the gentleman at the front who was really nice. It's not easy remaining friendly with a bunch of grumpy people coming in like me. read more

This is our "go to" Spectrum store location. They do not disappoint. We needed to update our cable boxes & remotes and not only did we get the most up-to-date equipment, they gave us new cables lines. Nice! Then when we came in to return our equipment, it was fast, we were in and out in a flash! Talk about making my time count. Love it! The associates are professional, knowledgeable and friendly. They do a great job of treating Spectrum customers like myself with dedicated attention and satisfaction! Thank you all and keep up the great work! read more

I've been a costumer for more then 10 years the price of the monthly bill has gone up considerably ($211 monthly ) , spectrum has continually riped off and constantly lying to costumers about low prices on internet and tv . I will not recomand getting spectrum , there are better options like t-mobile and att . read more

Janet! You have the best customer service and nails lol will definitely go back just for her! Thank you so much :)

Only wish I could give them 1/2 Star. Wanted to get away with the contracts and lease agreements, so I ported 3 Lines over and purchased Outright 3 IPHONE12's. The promos was a credit to my acct for $200.00 per Line and since I was turning in 3 IPHONE10's and would receive a $198.00 per phone rebate towards the purchase of the Phones. Well after I received the phones from Corp. I had to make another appt to activate the phones. A lady named Sylva or Sylvia did a good job of faking the information transfer and after getting home realized she bumbled the job miserably. Went back the next day and when called back to help us get it right we realized that one of the phones werent working properly, she had the nerve to say that we had to mail it back to corporate after less then 24 hours and was as nasty as can be. I asked for the Mgr-Pedro who came over and apologized promising a discount on my Spectrum Home Service which I got almost 3 months later after I had to personally go into the store to remind him. Back to the faulty phone issue, they completely have no idea how to rectify the situation, they just sell the phones, had to go to Best Buy for 2 hours and wipe the phone and start all over again. Gets better, after 2 months they credited my phones $174.00 each not the $199.00 total AND only gave me $100 each line to port the lines over, so they screwed me out of $372.00. Called them and they said that they would look into it and would receive a call back from Assurance, which of course I did not. Sorry this is such a long review but excited that my 90 day period is almost over and I didnt get stuck in any of those BS contracts, I am bolting over to Verizon, oh yeah they say it is the same network that is just a sales ploy they are definetly NOT sharing the same network read more

Here's the deal... IF YOU HAVE TO CHOOSE BETWEEN SPECTRUM and ATT UVERSE... You're smart to stick with SPECTRUM! I was in a huge conundrum, where I thought I was destined for ATT UVERSE and I was terrified because the reviews I read were HORRIBLE and the 100 Mbps they were going to offer me just didn't seem very fast for what I need the internet for (YouTube, running a business, etc). The only way I could have Spectrum at my new place is if I got tree trimmers to cut a path from the telephone pole to my home... So I shelled out the bucks for that service because I knew Spectrum would be 10000000% better than ATT UVERSE... And I know, despite never actually getting ATT UVERSE, that I made the RIGHT decision because... This was my ATT UVERSE EXPERIENCE: - Setting up my account for Direct TV and Internet took FOREVER! My husband tried as well. They had to do a CREDIT CHECK first, which I found weird... And the people assisting my husband and I gave us DIFFERENT RATES for the exact same packages! - ATT UVERSE could schedule an installation appointment 7 days AFTER calling to sign up. I told them I needed INTERNET ASAP, and they kept telling me that they'd put me on the "high priority" list but that list is non-existent. I truly believe they just make it up to ease some of their customers minds. - WHEN I WENT TO RESCHEDULE MY APPOINTMENT.... it took me 45 minutes to do so over the phone with a customer service representative - IE: if it takes HIS INTERNET THAT LONG TO DOWNLOAD MY SERVICE REQUEST, I can only imagine how long it would take my internet to download webpages!!! - I finally CANCELED MY ENTIRE PLAN WITH ATT BECAUSE SPECTRUM FLEW OUT TO MY HOUSE IMMEDIATELY TO SET UP EVERYTHING FOR ME (once the trees were gone), and when I called ATT (3 times to cancel everything) they kept telling me that their server was being UPDATED thus they could activate their system. WHAT A JOKE. SPECTRUM IS A GOD SEND!!! When I called them after getting my trees trimmed they were at my house within 25 hours and not just one guy came, TWO CAME!!!! Both named ROBERT (tech #5209 & tech #5492). I LOVE THESE ROBERTS! They were my saving grace and connected everything without a hitch! No problems what-so-ever, and they updated my cable boxes and internet boxes as well! Since they left yesterday, everything has been perfect and I feel as though I have my life back! Ha Ha! SPECTRUM IS THE WAY TO GO!!!!!!!!!!!! Sure I pay $200 a month for TV, INTERNET & PHONE ... But I also have the FASTEST INTERNET possible from them, and have DVR and on-demand! #WORTHIT read more

Be ready to stand in line for a good while.To make a payment is a decent wait for they have a machine inside.For everything else is such a drag.Had only 2 windows open for a good 30 customers. read more

No stars spectrum has to be the absolute worst cable company ever. I've called 5 times and can't even continue to go on it makes me have anxiety!!!!! they ppl that answer the phone know nothing there favorite words is let me transfer you it's annoying I'm so over it!!!! read more

I recently moved to an area not covered by TWC so when I cancelled my service I was told to come to this location to drop off my equipment. Fearing a huge crowd, I asked if I could make an appointment. The representative on the phone said that there would be a drop off box so none was needed and I wouldn't be there for long. Lucky me! When I showed up around 12:30 on a Saturday, I found out that there wasn't a drop off box and that I was now number 80 and they were just calling #27. Great! I proceeded to stand around for well over an hour and a half where I saw other people come in with equipment asking where this promised drop box was. I took some solace in the fact that I wasn't the only person duped. Well, after enough people complained, they FINALLY opened up an express drop off lane for people who had already cancelled service and just needed to drop off equipment. But by that point, they were already on customer number 77. Great. Thanks for wasting over 2 hour of my life, Time Warner Cable. At least tell me I'd have to stand around so I could either come early to beat crowds or at least prepare myself. read more

The slowest service ever, don't bother coming here at all you will wait forever. The San Fernando spectrum is nowhere near this slow, I recommend going there instead read more

You need to hire more employees I have been standing outside for 50 minutes waiting in line with others who are old and elderly. They need to prioritize quick pickups from the store we all have to wait in line wrapped around the building? This makes no sense I cane to pick up a box I should have been in and out in 60 seconds but the guy at the door named Chris made me go to the back of the line so now i have waited about an hour (by the way i am still in line outside as I type this) and there's literally no order to the way they are taking clients. Its insanity theres mothers with kids waiting in line, old crippled people, and everyones pissed. They should have a pickup line and a separate line. This is so dumb and its not dependable whoever is in charge at this location is not doing things smart. Work smarter not harder! Side note the guy that helped me Justin was very nice helpful and quick read more

I won't sign up with them again. Worst customer support who only says what the customer wants to hear. No resolving my issues. Withholding money that I could be collecting interest on. What a scam! And it's not only this location. It's Time Warner in general. If you can get another cable or internet provider do so. Don't waste your time with them again. I have been waiting for an issue to be resolved over 2 months ago - they still owe me one month of a bill they automatically charged me. I call, I chat with someone online, I send them an email voicing issue, and they say the check is in the mail but it's not. Now I have to bring up a false charge with my bank. Why can't they do their jobs and issue a simple check? I don't like being scammed especially by a multi-million dollar company. read more

Went in here to finally get off of ATT (I could write a 3 page review on all the times they tried to overbill me, once after I closed the account), and Justin and Jason helped me get a new phone bought and set up. Super helpful dudes! I do think some people are being dramatic about waiting in their reviews. Keep in mind, this is the only walk in store within 25 or 30 miles of SFV and other people have problems too, that may take more than 2 minutes to solve. So yeah, you may have to wait lol The wait time can be over 20 people long if you're there during a busy time, and even then they get through the list very quickly, it's not like Apple or anything. read more

The other day I had to return and exchange my cable box and I went last second everything was fine they had us social distancing in the line outside which wasn't a big issue the security guard older gentleman was really nice very professional and that's why they got a second star once you got in I began to pay attention to how everybody was behaving behind the counters it wasn't the friendliest experience in the world I know we're keeping our distance but a laugh some engagement would make the process a lot nicer I just think they did not want to be there and they do not want to help us not a good attitude to have for a major corporation. read more

Came in and there was plenty of associates standing around chitchatting with each other while their kiosk machine wasn't taking any sort of payment.. when I approached the the associate playing with his thumbs to pay he referred me to the sign in list that consisted of about 20 people waiting around... Maybe they should have a cashier just for payments... So annoyed I left. Spectrum has never been a smooth and easy can't wait for my area to switch providers. read more

This is by far the WORST CABLE COMPANY/ BRANCH I HAVE EVER DEALT WITH. After labeling my account delinquent for 60+ days, spectrum threatened to cut off my services. I have been paying EVERY month on time and have brought them PROOF of my billing statement. They continue to LOSE MY MONEY and have harassed my fiancée and I to prove again and again that we pay the bill. DO NOT COME HERE UNLESS YOURE OKAY WITH SOMEONE LOSING YOUR MONEY AND THEN BLAMING IT ON YOU. I will do everything in my power to ensure none of my family and friends ever come here. read more

Wifi service for an apt in Sherman Oaks area worked fine. Paying bills, making account changes, Difficult and Inconvenient! -If you are not familiar with the area, the office location can easily be missed. -Any transaction by phone costs an additional service charge. I write this as I have received a late notice for the agent assisted fee of last transaction. The automated message said it would be included in the balance to be paid if chosen. After cancelling/activating new account for roommate, in person agent @ the office made no mention of additional service fees. -No access to do any transactions on website. For a major provider of the industry, how do they not have payment systems/easily navigated customer services on their website? Customer Service Online/Phone Ops are meant to eliminate face to face needs aren't they? Go to the location, and you have to take a number while other customers are annoyed as well. I would have been rather pleased with this company if everything else worked as efficient as the actual service/utility of internet access. read more

Terrible customer support and they do not listen to anything I've said. I've had multiple problems and it angers me greatly

On a Saturday they have 2.5 people working. Ridiculous, made me want to cancel everything. Terrible service. read more

Tips: If you plan to come to this Spectrum store here in Van Nuys by Burlington, make sure you have plenty of time and eat before u come. bring water. Been waiting for 20mins and still waiting while I'm writing this....two of the employees are teaching each other looking at the computer...while one employee is helping when there is 10 people in line. Why can't the two employees help costumers first then teach later. Other employees just happen to take breaks as the costumers are coming in. oh and I'm still waiting. read more

spectrum's service is SOOOOO FUKN BAD and only getting worse. hopefully I'll be able to get rid of them soon. I've had an internet issue with them for over a month tht they can't seem to fix but of course they are blaming my devices but yet everything else works except when I try to use THEIR streaming services. SMH. read more

Spectrum - slowing getting rid of spectrum...the service is getting SOOOOO BAD!!!!!!! - Internet Service Providers Near Me - Van Nuys, California

WTF?!?! Worse than the post office. A bunch of drone-like agents sitting at empty counter while customers are left to wait for them to finish bullshitting with each other and surfing the web. Worst customer service of any company in any industry. Go DrecTV. This awful experience is DirecTV's best endorsement. read more

Spectrum - Reps at every counter, while customers wait endlessly - Internet Service Providers Near Me - Van Nuys, California

Horrible service. Customers are waiting like literally more then 2 hours. There were like 3 workers and then another worker came back and after 15 min the whole 3 workers went on brake. This is unacceptable to your customers. You are literally laughing on customers like go and wait how much we will want you to wait. They need to update their customer service read more

I SELDOM write negative reviews but the staff here was extremely offensive and they're pretty consistent at it! Here's my raw feedback about this place. I was in line and one of the staff told me that another customer was here first so I should give way. If that person was here first then he should have logged in like everyone else and he should be right in front of me, IN THE LINE! HELL NO!!! YOU TWO CAN GO AND KISS MY BEHIND!!!They also rushed me into typing my name into the registry so I took my sweet time even longer. Good thing I'm cancelling my account today. read more

Terrible customer service. Waited over 2 hours as a new customer just for an internet router.

I like that Spectrum moved to this location and updated their office space. If you just want to your bill - you can do so at the kiosk. Also, they seem to have hired more reps and so the wait isn't very long if you need to do so. You can walk in and put your on the list instead of pulling a number. They still are ridiculous in cost but service is good, both customer service on in store and on the phone. read more

I love Time Warner Service. The facility is very clean and has televisions all around for people to watch while waiting. Employees are friendly and helpful every single time. The only down side to coming here is the waiting time. read more

Spectrum - This is the waiting line!! - Internet Service Providers Near Me - Van Nuys, California

If you're looking to sign up today, AVOID Spectrum! Frequent service interruptions. Today I'm using my cell phone to rate Spectrum as I'm with out service since this morning, that's what you'll get. If can can rate NO stars, I would. read more

Spectrum - Red means NO service. - Internet Service Providers Near Me - Van Nuys, California

I don't know why the reviews for this place are so bad. My experience here was pretty good overall. Friendly guy at the check in kiosk to help triage your needs and sign in. I came on a busy Sunday afternoon (this location is one of the only in the area that is open on Sundays!) and I was a little nervous because there were a lot of people, but I didn't wait more than 15 minutes. Employee who helped me was courteous and helped me with returning some equipment to reduce my monthly bill. One star less because she wasn't able to print me a receipt but she did show me on my account the changes. Overall, the process wasn't bad. I would come here again rather than call the customer service line. read more

Spectrum should have contacted someone a homeowner before entering onto private property. It used to be the law. On or about September 22, 2022 I was working on fence repair in my backyard. At some point around noon there was a lot of loud yelling on the opposite side of my property. There was a short fat guy in an orange/yellow "worker" outfit in my yard along the opposite fence. I yelled at him: "What are you doing in my yard?" and he replied: "Here for the phone company". I had not called for phone service and there are no phone lines in my yard. Told the guy he was trespassing and went inside to call the police. The thing is, in LA county, trespassing has been eliminated from being important enough to warrant a city response. It's in the hands of the homeowner. By the time I'd returned, to my yard he was gone. Looked out the front window for a service truck and spotted a white truck with no identification. Later a neighbor told me it was a spectrum truck. What a great way to run a company until someone is injured by a homeowner mistaking the "phone line worker" for a bugler. Spectrum should have contacted someone at my home before entering onto my property in any case. read more

Technicians are fine, customer service is a DISASTER. I've been a Spectrum (previously Time Warner) customer for many years. I've been on the 300mpbs plan for nearly all of that time. Since Spectrum raised the rate on my plan, I called billing to see if they had any deals. Since I was told none were available, I figured I'd give the 200mpbs plan a try. I was told it would save me $40/month. During the overly-long conversation, I verified that I was moving to the 200mpbs speed (didn't want to go down to 100) at least 3 times. After finishing, I was transferred to tech support to discuss unrelated issues connecting to the mobile hotspots (they don't always work). While on the phone with tech support, I ran a speed test and found that billing moved me down to 100mpbs. I verified the problem with tech support. The tech support rep said that I was given incorrect information about the speed. 200mpbs was no longer available. I asked him to switch me back and was told I'd have to go back to billing because if he switched me back, I'd have to pay a $15 upgrade fee. So, I got transferred back to billing. Billing associate said I would need a new modem! I said I was using 300mpbs just an hour ago before I was given the wrong info. The associate said there was no way to fix the problem in the system. Long story short...this call went on for over nearly 2 hours with me being placed on hold many, many times while the associate tried to reconcile the problem with a supervisor. In the end, I was told that I was moved back and may need to reset the modem. Plus, I was told my rate would be lower (an option that I asked for at the very beginning before making any change). TODAY...speed is still on the 100mpbs plan. I've put another hour or so into. First, tech support told me 300mpbs is NOT a speed option anymore. Only 100 or 400. I was told I'd need a new modem to get the 400 speed, but it cannot be sent to me. I'd need a technician to come out. I was also told that my new rate was $10 higher per month than billing had quoted. I said that wasn't right...so tech support said I should talk to billing and transferred me. Billing verified that the rate was what I had been quoted and that 100, 400 or 960 was available, but not 300mpbs. They said the order was being processed, but no modem was set up. Then, I was told I should talk to customer service since I was a pre-existing customer...and I was transferred...again. Customer service would not give me any info about the account because my wife's name is on the account and I'm not an "authorized user!" Further, CS said that nobody should have spoken with me and that no changes should have been made if my wife didn't call. I said that everything should then be changed back since I was the one who spoke with everybody. Nope...that didn't work either. So now, I need to have my wife call and waste her time too. At LEAST 4 hours of my time thrown out and lots of finger pointing and misinformation at Spectrum. So, how are things going at AT&T? I can't wait 'til they get fiber out here. Meanwhile, I wish they'd stop sending ads for their 1.5mbps speed! read more

Wish they had a 0 star to rate this place Worst customer service with careless staff I interacted with employee by name of carol who knows nothing about customer service If spectrum care they need to come down here and train this staff about customer service and how to speak to customers I will never come back read more

This service is awful!!! I walked in after my bill went from 117.00 a month to 141. 00 the next month. Then I tried to change the "plan" I had to reduce my cost and I had nothing but 1 hour of pure frustration, NO SERVICE and such. I HATE SPECTRUM. Service is Crap!!!! read more

I hate these big telecom companies. They offer terrible service at high prices. Spectrum has terrible upload speeds, capping out at about 35 Mbps for their highest-tier service. Their IVR has a very limited set of options, and if none matches your needs, you're screwed; you have to pick one, and then risk having to be transferred when you choose the wrong one. read more

Spectrum overall is just like any other service provider. The only difference at this location is Anthony the manager. He is so helpful and friendly. If it weren't for him I would have given up on Spectrum a while ago. Thanks Anthony! read more

I went during Covid times and there was quite a long line; however, it moved quickly and I was inside and out of the heat within 10 minutes. They are practicing social distancing and the employees are taking all the proper precautions. The staff was very nice and welcoming and the people behind the registers were very kind and helpful as well. Although I would rather avoid having to visit the retail location altogether and take care of business over the phone or online, my experience here was not a negative one. read more

Worst than a DMV, expect to wait for 3-4 hours. There are 10 windows, only 2-3 works. Maybe hire more workers and stop being greedy.

Made an appointment same day, was in and out within 3 minutes (I know I was in disbelief) to swap out a faulty router, associate was friendly. You literally cannot ask for more from a cable company. read more