The service of this company is so astronomically bad it ought to be illegal. A) They knocked at my door constantly when they were starting up. *Constantly.* B) When I signed up for mobile service, I placed an order for two extremely expensive new phones and had them shipped to my home. I found out less than an hour later that I had to leave town due to an emergency, and Spectrum would not update the shipping address. We had to go out of town with no cell phones. We tried to buy two phones at the store, intending to return the two that would now be shipped later, but they wouldn't let us, as we only had "two lines open so we can't buy four phones." C) I have never had to wait less than 20 minutes to speak to a representative. D) I tried to apply a payment to my cell phone, and they accidentally applied it to the balance of my boyfriend's cell phone. They refused to fix this and I had to dispute it with my bank. The representative at Spectrum apologized and recommended I move to a different company. E) They randomly demoted my log-in information so I am unable to make payments online. I've been on the phone listening to robot operator for over half an hour trying to get this fixed. F) At least once a month, they call me between 5 and 7 am to announce their new services despite me repeatedly requesting they take me off their list. Don't use Spectrum. read more

Please everyone don't come here!! You'll waste your time and energy. This is worst place to come if you need any service from Spectrum. Go elsewhere. Horrible customer service and service representatives. I came here to transfer my service to another and end up waiting for an 1hour and half and still didn't get help. People who work here are here to make sure to customers know that Spectrum doesn't care about it's customers. They're really slow and unprofessional. If I were their supervisor, I'll fire them all and get better ones. They completely didn't train these people. They don't look neat and professional. I've been here before but people were much nicer and quick. These time Spectrum hired these awful people. Please Spectrum do something about it. These people killing your reputation. read more

3rd time here always quick. Idk what other people complaining about. Gustavo helped me this last time and he was quick and help me with all my questions read more

The absolute worst company I have ever dealt with. They treat their customers like crap. If you call them wanting new services they will answer your call promptly, but if you are an existing customer, watch out...they will have you on hold for an hour, then proceed to still mess up your order for which I had to call back again and was on hold for another 45 minutes. Terrible customer service. I switched to SLING TV and couldn't be happier. read more

Since 2010 we have lots of problems technician s can find why we have lots of disconnection no sound and the worst harassment by technician and supervisors SHAME ON SPECTRUM they charge a lot of money for bad service and lots of excuses they don't give a credit for bad service only thing they say since you're neighbor don't complain we can not fix your problem stop complaining about we have lots of videos to probe it SHAME ON SPECTRUM AND BAD PROVIDER FALSE ADVERTISMENT read more

The cable company has the best staff and service always willing to help don't know about any other stores but panorama city store A ++

I was trying to go to this location couple of days ago, but couldn't. I was waiting in a line to go inside but after a while I gave up. The only reason why I need to go inside was because they wouldn't help me on the phone with a simple request, because mistake was made on they part. Then I signed in for the services they misspelled my first and last name. Actually let me rephrase that, instead putting my last name in the first place, they just put "bb" I mean, really? Bb?? read more

Long lines, they charge too much...left Time Warner, and back with Direct TV. Bundled with internet & home phone, I'm saving $60 a month. Time Warner all my channels froze & digitized. Bad deal. Nice service, after waiting for over 45 minutes to return my equipment. read more

This is by the worst company I have ever done business with thus far. They are not only the polar opposite of customer oriented but rude and unyielding in the face of common logic. The experience of regularly seeing bill changes is something they are good at. At the suggestion of a friend we physically went down to the Van Nuys office in Nov 2019 to not only question the increase but to see if we could find a more suitable rate and service. When we realized the only option was to change our service from cable tv to a streaming tv service we were told it would reduce our bill from $175 to $125 per month. Following there directions we brought back the cable boxes and remotes so we could immediately be free of cable tv. The representative made no mention of the fact there is no prorating and that regardless of us changing our service and turning in the boxes that we would still be charged $175 per month in Nov. Had we known that to be the case we would have kept the cable boxes and remotes until the end of the billing cycle. But again that was not communicated to us when we were in the store. Following two phone calls and invoices letting me know we were past due (for Nov at $175 and now Dec at $125) we begrudgingly went back to the store to complain regarding the Nov balance. After being told the tech that helped us in Nov was not here a supervisor named Jason (818) 326-4117 said he would look into the matter and get back to me in 4 days. Well the 4th day came and no phone call from him. I reached out to him to find out if he spoke with the tech and had a resolution. No answer after repeated calls to his number. All the while I get another letter in the mail saying "urgent" past due. Well, Spectrum I intend to pay my bill for appropriate charges but why not at least have the courtesy to try to resolve my matter. The supervisor was supposed to call me but this hasn't happened. All I am trying to do is constructively work through this discrepancy but courtesy and consideration for my time does not seem to be a high priority for this company. Once this is all resolved I will change carriers. You no longer have earned my business. And I will tell as many friends and associates of my experience with you. read more

Don't bother they do a bait and switch. And on top of that they don't honor their word and say you don't qualify for the promotion after they gave it to you. Check your emails and statements after you switched your bundle. Plus there going to have you on hold for the whole day!! While transferring you over and over. Been with them since twc. Not worth the time nor the promotion you get in your mailbox. read more

Slowwwwwww. The people working at this location are mind numbingly slow. Waited for 2 hours in line just to pick up my modem. Do yourself a favor and make a reservation or just don't bother coming. read more

No wonder this company blows so much. They have me wait in line to return a modem. I hate dealing with this company!! I wouldn't bother returning it if they didn't charge me for something that's surely to end up in the garage anyway. read more

The most unprofessionally run poor excuse for a mobile store i have ever experienced. DMV is a better experience.

The wait for this store is crazy. It is very long. And it seems to always have a long line. Even if I'm just dropping off a box I have already set an appointment for it still takes me 30 min to get to talk to staff. read more

I don't see an option to leave 0 stars but this is the WORST internet providing company you could get. DO NOT GO WITH THEM. I've had a broken modem and router for over 6 months. When I first called the man told me to unplug the router and plug it back in to fix the issue - the call lasted an hour just to get that information. I continued to unplug and plug in the router for months with it working occasionally until it got so bad I had to call in and ask for a new router. After asking for compensation for the 6 months of broken off and on services I was told I'd be refunded. I've now had to call back multiple times for over a month to ask where the refund is. No refund has come and today I was told I would now actually not be refunded! Instead they would as she said "graciously" refund the $45 they charged me for this current month and nothing else. She had an attitude with me. Though I am not typically a frustrated type I feel as though I am entitled to more compensation than a mere $45 for what I've experienced over 6 months of horrible customer service and interest service. Do yourself a favor and do not go with this horrible company. Their employees aren't knowledgeable and their internet service flat out stinks. read more

Please consider my one star a gift, I prefer to give 0 stars not only to the customer service persons I spoke with for over 1.5 hours, but for the horrible quality of service with both my TV and Internet. My TV sound was "skipping and cutting out" and they said that they were aware of the problem and would open a ticket as it was also an issue with other customers. 48 hours later the problem was not fixed and Leo offered me a $1.94 credit on my bill. Nothing says more than I don't care by not fixing the problem and then not having the decency to apologize and do the right thing. In 48 hours I'll be turning in my equipment. So happy with my ATT internet and Hulu now. If I'm going to spend $1,200 a year on these things I might as well pay a company that will stand by their product and do the right thing when something goes wrong with their product. read more

Had to wait a hour to get my name called and they have over 10 stations and only have 3 workers I don't get why you build stations if your not going to use it read more

I went to this location to return my modem because I switched my internet provider from spectrum to frontier. Frontier has 500 Mb download and 500 upload speed for $39.99 per month instead of spectrums 200 download and 10 upload for $95. I registered my name and got number 15 in line. 6 station were working and after 1 hour of waiting they call only 1 person. I ended up paying $60 for unreturned equipment on automatic machine and left. Lazy and unprofessional team of workers. Stay away. read more

If I could give no stars I would. I went today to just pay my bill and I was the 25th person waiting and only 4 employees were there for 35 people waiting. I went to pay at there machine but it would not take checks and the employee told me it was not working. I suggested maybe they should fix it but he just looked at me and said nothing. Absolutely no customer service. If they cared about their customers on a Friday you would have more employees working and your equipment in working order. Time Warner was never this rude. Spectrum is certainly not interested in their customers at this store. read more

This location sucks. It's always packed and worse than the dmv in waiting to get called. Their device itself is pretty good imo. Fast to not lag on cod. Unfortunately the bad would be that they spam call for their streaming services all the time. I've blocked so many of their numbers and they manage to someone still call me. They politely leave me alone after I decline which is cool. I hate that we can only get spectrum in our area in panorama. read more

Spectrum raises prices pretty regularly even on a 72 year old man like me who just had stomach cancer surgery. I cancelled my service with them and moved with Dish for over $600 less a year. Remember everyone, there's another provider out there that is much cheaper and more compassionate. I've been with Spectrum for many years and never been late with any payments but it does not mean anything to them. Again, remember that there are better providers out there. read more

The service was prompt. No issues- except, the address is 8002, NOT 8000... next the laundromat and blaze pizza!!! read more

Spectrum - This is where the location is 8002!!! - Internet Service Providers Near Me - Van Nuys, California

Spectrum sucks. Instead of the technician taking my old equipment when he set up the new internet- he tells me to "just drop it off at a spectrum store". Cool. So I have to spend an hour to drive there and then wait 30 mins to drop off the old router. Great customer service there Spectrum. Oh and did I mention the only reason I actually returned the router is because they sent me a $50 bill for the old equipment. For $50 a month I should be treated better. read more

Spectrum is by far the worst internet and cable TV provider we have ever experienced. The service is both expensive and atrocious, a perfect example of everything wrong with local and regional monopolies. read more

I never meet customer service bad like this lady Diane. She has bad attitude and we ask her to solve our problem she cancel our service and she told me no more promotions and when I ask to talke with manger it was worse she keep typing on computer for 10 minuets and then went talk with another lady Cynthia then she call my wife and give her offer for 2 years without let us talk to the manger and when I talked with this Cynthia her answer was nothing Diane was asking me about help I will keep looking for area manger. To tell him about bad service and if there is any body care about this company should contact me read more

I know the bad rap on Spectrum I left Verizon years ago, have had a 3 year nightmare with TMobile and checked out Verizon and Sprint again. I made an appointment yesterday and walked out with a new iPhone 11, new service, cancelled TMobile and pay $50 less per month. Diane the sales person was patient and Emilo the Asst. Manager transferred all my 10XR in very little time. I wasn't sure about their Mobile but YES, I'm saving over 50% on talk, data, new phone and with tax, I'm still $50 ahead with more coverage. Do NOT hesitate to make the switch. read more

Spectrum keeps getting worse even if u thought they couldn't get worse. They lie. I have been trying to get a copy of my bill. But, their website often doesn't work. So, i called in and and they promised to send me a copy of my bill; but, they never did. I tried clearing my cache/browser history and 3 different browsers but i always get an error message from their website. AN ISP WITH A WEBSITE THAT SELDOM WORKS. CHECK THE BBB concerning Spectrum. ONE STAR--LOWEST RATING POSSIBLE! I wouldn't be surprised if someone got really fed up and went to one of their locations and killed all the employees. read more

Going away to visit a relative for a month and want to suspend your cable service for that time? Not with Spectrum. You need to be gone a minimum of 3 months before they will allow you to suspend your service. This is just another example of their "fine" customer service and attentiveness to their customer's needs. With streaming services it is no problem. Just end the subscription and restart it the next month. Perhaps Spectrum will catch up with the times or is this just another $$$ grab they need to pay off the debt on buying Time Warner out. read more

I was told I could come back with my old equipment and go straight to the front to drop it off. After returning with my old equipment I was told I have to stand in line again. Terrible service. Avoid if you can. read more

There are more employees walking around than the ones that are helping customers!!!!!!

Terrible service. Ridiculously slow internet. Insane prices... Total Monopoly! These people are going to be like Payphone companys as soon as something better comes out. I can't wait till they sink like Blockbuster videos... Rip. No scratch that rest in hell! read more

I just terminated service 5 days into my billing cycle and discovered the greedy folks at Spectrum will not pro-rate the bill! So they expect me to pay for 25 days that I'm not using! The best they can do is a $10 courtesy credit which doesnt do much. It's not enough they have a virtual monopoly on cable TV and high - speed internet, now they want to steal and punish you for leaving them. read more

Not the store but the entire Spectrum company - 1 star. They don't care about existing customers. They have no loyalty for long term existing customers, they will raise your rates to exorbitant amounts after one year, and yet offer better pricing to new customers. They basically told me they'd rather lose a loyal customer than offer the same rates they do for new customers. Shameful. They have gotten so big, they just don't care. Spread the word. read more

Worst place. Worst than any DMW wait! Came here for new cable, one of the cable boxes was faulty. Came to change it but once we got home we realized that they forgot to give us to white cable and the HDMI cable. Didn't hesitate to NOT wait in line. - ALSO if you're going to has people sign in on an iPad you might want to have someone in front directing them to do it. Especially for the elderly. My kind bf literally had to stand there and help people out. This place is a mess. I would have rather paid more to have someone come to the house. read more

Two words to start: "The" "Worst" To simply return a cable box I waited with dozens of the nobly suffering in the searing heat, a line wrapped around the building and beyond. After 40 minutes, I finally got to the front of the building. I peered in through the shaded windows to find more people waiting, (kept to under fifty at one time by the security guard), AND, to my utter astonishment, 3 or 4 clerks working with a myriad of unpersoned stations. Just so happens there was a former Time/Warner employee in line and he claims that, after the Charter purchase and transformation to Spectrum, cost-cutting was implemented. When I finally stepped foot into the building itself, I asked the guard how much longer for me. He guessed 30 or 40 minutes. It was all I could do not to take out my anger on an innocent party. FINALLY, he offered a FedEx shipping label. Thanks and why not give them out more freely, rather than wasting people's time??? OH! Cost Cutting... Suffice to say, I'm looking now to TOTALLY cut the cord. This is what non-competition does folks. For cable I have a choice: 1. Spectrum (the worst) or AT&T (almost as terrible) read more

Omg I hate Spectrum with a fiery passion! I'm only with them because it's the only thing available in my area (other than AT&T whose prices are astronomical). My WiFi is soooo slow on my phone and sometimes my TV. My bill goes up EVERY coupe months. In 18 months it's gone up $30!!! I am paying $80 a month just for internet and it's not even the fastest one! Not to mention we get outages ALL THE TIME! Anyways... I went to this store with my husband because we had to show proof that we paid our bill on time because they had no record of it. It was 5pm, only THREE people working, and I was the 26th person checked in - we had to wait an hour and a half for literally being spoken to for less than five minutes and they couldn't even help us! I'm only giving it one star because the people who worked there friendly but Spectrum is SEVERELY understaffed just like every other business is in this god forsaken overpopulated city (stop moving out here wannabe actors/models/musicians). Fuck you, Spectrum. read more

WHERE DO I START? Let's start by saying I've been a customer since October 2005 (which is what they like to quote me with the numerous times I've spoken to representatives). That means I've been through all the name changes and companies for 11 years! I think that's pretty loyal. Well, now that brings me to Spectrum, who after 2 days of extremely incompetent service has made me decide to terminate services this week. So here is why: 1. I have always paid my bill every month on the 28th. If I needed an extension, I was given til the 7th of the following month. Well this month, I paid my bill of $270 on the 9th online which is where I pay monthly. Well the next morning, my services were terminated. After speaking with 2 customer reps and 1 supervisor, an agreement was made that my services would be restored and I would make my next payment on the 28th (my usual date). Afterward, the cable was restored but the internet was not working. Now 1 hour later speaking with (2) tier service men, it has been decided that the modem must be replace. I opt to go to the nearest retail store in Van Nuys, CA. WRONG MOVE! Complete and utter CHAOS inside! After being told of a hour to an hour and a half wait time, I decide to leave. LIFE is too SHORT to waste on chaos! I just decided to come back tomorrow morning. 2. TOMORROW MORNING. I go in, sign up and wait. Wait time was decent. As I waited, I listened to customers around me complaining of various services since the company switch. I understand that with change there will be hiccups and I tend to give the benefit of the doubt. Next, my name was call, transaction was made and I was out the door. Cool. 3. SAME DAY EVENING. I come home and proceeded to connect the modem. The store rep informed me to call the number on the receipt to activate. That's what I did and that's when ALL HELL BROKE LOOSE!!! A) 1st rep(5:12pm 12/13/16) was ABYSMAL!!! No personality or help whatsoever. I asked him if he could stay on the line til service was restored, but he told me that could take anywhere from 5 mins to an hour and then he went silent. I guess that was my answer that he would NOT wait. B) I call back, next rep (5:25pm 12/13/16) was pleasant. I informed her of my lack of interaction with the 1st rep. Of course she apologised and informed me that he was part of the payment dept and that's why he couldn't help me. OK, thank you, but why was I talking to someone in the payment dept to activate my modem? OK, well I ask if I can speak to the proper dept to ACTIVATE my modem. She obliged and forwarded the call. C) SUPERVISOR. She informs me that the reason my internet was possibly not working because my bill was past due and my services could be terminated at any time. I informed her that I took care of my acct yesterday (12/12/16) and my services were restored and I promised to pay on Dec 28th. SHE TOLD ME THAT WAS INCORRECT, NOTHING WAS NOTATED AND I HAD TO PAY MY BILL BY THE 24th TO BYPASS INTERRUPTION. Wait! I was told the 28th, like I've always paid. Well SHE told me, that they told me WRONG! AND NOTHING WAS NOTATED ABOUT THAT AGREEMENT. Every time I've ever talked to reps, they always (whether I ask or not) say that our talk and information was being noted to my acct. NOW all of a sudden NOTHING WAS NOTATED? I never really believed they took notes anyway, unless I WAS WRONG. OK, I ask to speak to HER manager. She placed me on hold. 12 MINUTES! Ms. Leecarrie (ID# S96) is the manager. I get the scripted apology and then we get right into the issues. Now Ms. Leecarrie informs me that nothing was noted from yesterday (OK, I was lied to) and I had to now place my credit card on file to make payments on both the 23rd and the 31st of December. BUT WAIT, YOUR SUPERVISOR JUST TOLD ME THE 24th, NOW SHE'S WRONG TOO? BECAUSE YOU'VE NOW SAID THE 23RD?! That means, I will have made 3 payments to SPECTRUM IN 1 MONTH (11TH, 23RD & 31ST). I'VE NEVER IN MY 11 YEAR HISTORY WAS HELD TO SUCH A PAYMENT ARRANGEMENT! NEVER! And when I asked for a breakdown of the payments and why, she told me I was paying for full month past payments and half month past payments! WHAT? WHAT IS A HALF MONTH PAST PAYMENT? I've never seen half month payments online when I pay. It shows past due and I pay past due! Again, what is half month payment? I just don't like to complain. I understand customer service can be brutal, so I always try my best to be nice, patient and courteous. BUT I also expect the same gesture and that was NOT OFFERED TODAY! So the best way to rectify the situation is to just move on. I'm not a fan of AT&T but I will not be held hostage by SPECTRUM. I guess 11 years of loyalty is not as important as holding A LOYAL customer under the gun for 3 payments in 1 month. Shame on you Spectrum. On to a another provider soon. read more

Let's be honest - I don't like spectrum - I miss things about Time Warner that spectrum took away ... Their customer service sucks , even with the 400 internet , my devices still buffer over WiFi ....i gave them 3 starts because they have better internet than the other providers .... the competitors suck --- so i have the lessor of the evils .... oh and they are EXPENSIVE read more

I got upset with Spectrum because they kept increasing my bill. SO! I moved to AT&T TV! MAJOR, MAJOR MISTAKE! I could not and still cannot believe the TERRIBLE SERVICE that I got FROM AT&T. Every few minutes the picture would freeze or the screen would just go black and the sound would be disrupted. I'm talking every 10 to 15 minutes. Sometimes the I could not turn the TV on or off. It was so bad that I started keeping a diary of the number of times I called for help. BTW: I talked to technicians all over the world. Of course AT&T wanted to charge me an early termination fee (starting from the date of ordering, not beginning of service) and I swear I was ready to go to court on this. Within two weeks I was begging to return to Spectrum. It took time to get an appointment for new service but I was willing to do anything! DO NOT! I mean DO NOT start this new AT&T TV and Internet service. I really don't have the words to adequately describe how bad this service really is, the amount of aggravation I experienced and the amount of time I spent just trying to get steady service. Grateful to be back with Spectrum. read more

Wow lots of bad reviews. I went in to turn in my equipment. I cancelled my service because I moved and no longer needed the service. It's also kinda pricey after the 12 month promo. Anyway, I went in and the greeter was nice and friendly. The place overall is clean and professional. The wait time wasn't too bad either. When I was called up, I talked to the associate, who was nice. Not too chatty but hey, not everyone is. I did have to ask him what my final balance was, and if I could pay my final bill right then and there. Which I did, and completed the entire transaction without having to worry about the final bill later. Overall, they took care of what I needed to get done. It was fairly quick and simple. No issues. read more