Omg I hate Spectrum with a fiery passion! I'm only with them because it's the only thing available in my area (other than AT&T whose prices are astronomical). My WiFi is soooo slow on my phone and sometimes my TV. My bill goes up EVERY coupe months. In 18 months it's gone up $30!!! I am paying $80 a month just for internet and it's not even the fastest one! Not to mention we get outages ALL THE TIME! Anyways... I went to this store with my husband because we had to show proof that we paid our bill on time because they had no record of it. It was 5pm, only THREE people working, and I was the 26th person checked in - we had to wait an hour and a half for literally being spoken to for less than five minutes and they couldn't even help us! I'm only giving it one star because the people who worked there friendly but Spectrum is SEVERELY understaffed just like every other business is in this god forsaken overpopulated city (stop moving out here wannabe actors/models/musicians). Fuck you, Spectrum. read more

WHERE DO I START? Let's start by saying I've been a customer since October 2005 (which is what they like to quote me with the numerous times I've spoken to representatives). That means I've been through all the name changes and companies for 11 years! I think that's pretty loyal. Well, now that brings me to Spectrum, who after 2 days of extremely incompetent service has made me decide to terminate services this week. So here is why: 1. I have always paid my bill every month on the 28th. If I needed an extension, I was given til the 7th of the following month. Well this month, I paid my bill of $270 on the 9th online which is where I pay monthly. Well the next morning, my services were terminated. After speaking with 2 customer reps and 1 supervisor, an agreement was made that my services would be restored and I would make my next payment on the 28th (my usual date). Afterward, the cable was restored but the internet was not working. Now 1 hour later speaking with (2) tier service men, it has been decided that the modem must be replace. I opt to go to the nearest retail store in Van Nuys, CA. WRONG MOVE! Complete and utter CHAOS inside! After being told of a hour to an hour and a half wait time, I decide to leave. LIFE is too SHORT to waste on chaos! I just decided to come back tomorrow morning. 2. TOMORROW MORNING. I go in, sign up and wait. Wait time was decent. As I waited, I listened to customers around me complaining of various services since the company switch. I understand that with change there will be hiccups and I tend to give the benefit of the doubt. Next, my name was call, transaction was made and I was out the door. Cool. 3. SAME DAY EVENING. I come home and proceeded to connect the modem. The store rep informed me to call the number on the receipt to activate. That's what I did and that's when ALL HELL BROKE LOOSE!!! A) 1st rep(5:12pm 12/13/16) was ABYSMAL!!! No personality or help whatsoever. I asked him if he could stay on the line til service was restored, but he told me that could take anywhere from 5 mins to an hour and then he went silent. I guess that was my answer that he would NOT wait. B) I call back, next rep (5:25pm 12/13/16) was pleasant. I informed her of my lack of interaction with the 1st rep. Of course she apologised and informed me that he was part of the payment dept and that's why he couldn't help me. OK, thank you, but why was I talking to someone in the payment dept to activate my modem? OK, well I ask if I can speak to the proper dept to ACTIVATE my modem. She obliged and forwarded the call. C) SUPERVISOR. She informs me that the reason my internet was possibly not working because my bill was past due and my services could be terminated at any time. I informed her that I took care of my acct yesterday (12/12/16) and my services were restored and I promised to pay on Dec 28th. SHE TOLD ME THAT WAS INCORRECT, NOTHING WAS NOTATED AND I HAD TO PAY MY BILL BY THE 24th TO BYPASS INTERRUPTION. Wait! I was told the 28th, like I've always paid. Well SHE told me, that they told me WRONG! AND NOTHING WAS NOTATED ABOUT THAT AGREEMENT. Every time I've ever talked to reps, they always (whether I ask or not) say that our talk and information was being noted to my acct. NOW all of a sudden NOTHING WAS NOTATED? I never really believed they took notes anyway, unless I WAS WRONG. OK, I ask to speak to HER manager. She placed me on hold. 12 MINUTES! Ms. Leecarrie (ID# S96) is the manager. I get the scripted apology and then we get right into the issues. Now Ms. Leecarrie informs me that nothing was noted from yesterday (OK, I was lied to) and I had to now place my credit card on file to make payments on both the 23rd and the 31st of December. BUT WAIT, YOUR SUPERVISOR JUST TOLD ME THE 24th, NOW SHE'S WRONG TOO? BECAUSE YOU'VE NOW SAID THE 23RD?! That means, I will have made 3 payments to SPECTRUM IN 1 MONTH (11TH, 23RD & 31ST). I'VE NEVER IN MY 11 YEAR HISTORY WAS HELD TO SUCH A PAYMENT ARRANGEMENT! NEVER! And when I asked for a breakdown of the payments and why, she told me I was paying for full month past payments and half month past payments! WHAT? WHAT IS A HALF MONTH PAST PAYMENT? I've never seen half month payments online when I pay. It shows past due and I pay past due! Again, what is half month payment? I just don't like to complain. I understand customer service can be brutal, so I always try my best to be nice, patient and courteous. BUT I also expect the same gesture and that was NOT OFFERED TODAY! So the best way to rectify the situation is to just move on. I'm not a fan of AT&T but I will not be held hostage by SPECTRUM. I guess 11 years of loyalty is not as important as holding A LOYAL customer under the gun for 3 payments in 1 month. Shame on you Spectrum. On to a another provider soon. read more

Let's be honest - I don't like spectrum - I miss things about Time Warner that spectrum took away ... Their customer service sucks , even with the 400 internet , my devices still buffer over WiFi ....i gave them 3 starts because they have better internet than the other providers .... the competitors suck --- so i have the lessor of the evils .... oh and they are EXPENSIVE read more

horrible customer service they dont care about anything they bill you for every little thing! They aren't willing to help you what so ever and they charge you for a full month of service fee if you move or cancel regardless read more

I got upset with Spectrum because they kept increasing my bill. SO! I moved to AT&T TV! MAJOR, MAJOR MISTAKE! I could not and still cannot believe the TERRIBLE SERVICE that I got FROM AT&T. Every few minutes the picture would freeze or the screen would just go black and the sound would be disrupted. I'm talking every 10 to 15 minutes. Sometimes the I could not turn the TV on or off. It was so bad that I started keeping a diary of the number of times I called for help. BTW: I talked to technicians all over the world. Of course AT&T wanted to charge me an early termination fee (starting from the date of ordering, not beginning of service) and I swear I was ready to go to court on this. Within two weeks I was begging to return to Spectrum. It took time to get an appointment for new service but I was willing to do anything! DO NOT! I mean DO NOT start this new AT&T TV and Internet service. I really don't have the words to adequately describe how bad this service really is, the amount of aggravation I experienced and the amount of time I spent just trying to get steady service. Grateful to be back with Spectrum. read more

Wow lots of bad reviews. I went in to turn in my equipment. I cancelled my service because I moved and no longer needed the service. It's also kinda pricey after the 12 month promo. Anyway, I went in and the greeter was nice and friendly. The place overall is clean and professional. The wait time wasn't too bad either. When I was called up, I talked to the associate, who was nice. Not too chatty but hey, not everyone is. I did have to ask him what my final balance was, and if I could pay my final bill right then and there. Which I did, and completed the entire transaction without having to worry about the final bill later. Overall, they took care of what I needed to get done. It was fairly quick and simple. No issues. read more

They made us wait over 30 minutes just to tell us what we needed they didn't have after their customer service told us it was in stock. Really disappointing. They offered us no additional help and said just go to another store. Fair enough, but they could have been more helpful. They told us they couldn't call any other stores. That's a terrible customer service model. read more

When I first went with my mom it was $50 for internet and cable which was a good deal and all of sudden the next month the price is $120 without notice, and they only put WiFi for the rest of the month NO cable at ALL! When I went with my mom to tell them about the situation , the lady that attended us with her bright pink lipstick , yellow teeth AND pink glasses decided to start arguing with my mom & I ,and my mom and I are really chill not the type to argue for something like this , if anything we wanted to try to solve this problem anyways she kept saying that we were lying ! what ever happened to "the costumer is always right " anyways they didn't help us they just scammed us , and took our money . read more

I signed up for service with these jerks because they sold me on the "no contract" "no promotion price change" unlike Dish. At first we had a hard time getting someone out to even connect the service(should have paid attention to the signs) but finally they got the service going and for months it was good. I decided to sign up for them as well in my rental property. A lil over a year into service my bill doubles....surprise surprise their sales person who set up my original account lied!!! When I tried to escalate it with a Manager named Cat I was told that they will discuss it with the sales person team lead but won't do anything about the false promises. I've already closed one account I'm days away from closing the other. It's the BIGGEST mistake you will make giving them your business!!!!! read more

Terrible customer service and overall intermittent internet service that I pay $75 per month for. Will be switching to AT&T internet.

I am a college student and called in about the new temporary free internet and was told that I would have to be a brand new customer. A lot of people are already your customers, so during these trying times, I don't really get who you guys are actually even helping? I am struggling to pay my rent and I would need to not have internet which is not many people to begin with, to get the maybe 2 months of free internet? Doesn't make sense to me. Have a good day. P.S. I will just copy and paste this expression of one of your long time customers to yelp and other platforms like it to let people know what is really going on during these uncertain times. read more

This place and company are ridiculous. I had to wait 3 hours to pick up equipment when signing up the another 45 minutes to drop off my equipment when canceling my cable service. Other companies send the equipment with a technician and also send you a return box along with a pre paid shipping label to have it returned. I'm not sure why Time Warner hasn't figured out how to make this process less painful than going to the DMV but they obviously don't care very much about their customers experience. I don't think I'll be staying with Time Warner for Internet much longer but I'm dreading having to come wait for another 45 minutes to drop off my modem. read more

On Jan 16, 2020 at 2:00pm I went into my local Spectrum Store at the Oaks Mall in Thousand Oaks, CA. I immediately signed in as "no appointment, existing Spectrum customer." I should have been next in line behind three other customers in front of me who were already being serviced. However, they called up 6 other customers who came in after me and I waited 35 minutes before leaving the store without my problem being addressed. Pay a little more and GET A LOT MORE. Next time it is back to SPRINT !! read more

So let the insanity begin, once again... I call to have DVR Box and Digital Cable service hooked up. I request to pick up DVR box from TW cable office and hook it up myself, seeing as I've done this 10 times or so, successfully. They say "no", claiming that people hook them up improperly and cause a tech to have to come out and that a tech to come out is mandatory. I say, "If I come pick it up and hook it up properly as I have done before, then I save the tech a trip, if I do it wrong and he has to come out, then what's the difference in the first-place other than I can save you guys a trip". They couldn't answer other than to say that a tech has to come out. So I take a half-day off from a clients (billing a large sum of money per hour mind you), to allow this guy access to my place, I stand to lose a lot of money if this guy is a momo, so I don't have time to play around. 2:00 PM: Installation date: the guy arrives on-time (actually 5 minutes early), WOW, that's a FIRST! He's a nice guy, so I offer him a blast of cocaine. KIDDING! I offered him water, he turned it down. He starts hooking up the wires, I ask if they are HiDef wires, he answers "yes". I asked if they were as good as the Monster Cable HiDef wires, he answers "yes". 2:15 PM: So I leave him alone and he hooks up the box, tells me that I have to set up my HD settings and I already know how to do that anyhow, he leaves... so I go ahead and set up the HD settings. 2:45 PM: BOOM... screen goes completely black. I'm wondering WTF just happened here, so I reset the box, master reset it... nothing! 3:00 PM: I immediately call TW Cable, I say get this guy back here ASAP, I need to get back to my clients, I'm losing $100.00 an hour here. The guy says he'll have the tech come back ASAP. 4:00 PM: An hour goes by, NOTHING. No call, no tech, nothing at all. WTF! 5:00 PM: I call TWC, I start bitching to them that their customer service sucks and that I have been waiting on a call from them and that their tech guy was supposed to be back LONG ago, that I have now wasted my entire day and it cost me $400.00 from my clients and that I would be sending them the bill for it. They have nothing to say except apologize profusely and say that they will EXPEDITE a message to the tech to get him there NO MATTER WHAT, ASAP (within the hour). 6:00 PM: Still no call from TW Cable and also not tech ever showed up or even called me. 6:30 PM: I call TW Cable and I am now STEAMING PISSED OFF, I'm about to blow my lid here. I finally get a supervisor on the phone, he tells me that everything was hooked up correctly, that the notes state that the tech did nothing wrong, and that they may have to charge me to come out because it was something that I supposedly screwed up in the settings. Now I'm REALLY pissed, I'm to the point that every word out of my mouth is making this guy look like an idiot (I can get that way, when I know I didn't mess up and someone tries to pawn it off on me, I'll tear ya to shreds). So I stop for a second, ignore the supervisors requests to keep doing master reset son the box... and I say to him, I'm going to check the wiring... I pull my flat-screen back, look in the rear of the TV and SURE ENOUGH, the idiot tech hooked ANALOG cables into the DV cable inserts in the back of the box and into the the analog inserts in the back of the TV... DUHHH!!!!!!!!!! This guy is a tech?? That means he had to leave 2 wires on the 5-wire cluster unused because they just don't match up. What a frigging IDIOT, I mean, I'm no professional when it comes to this stuff, but I don't even know how the hell this guy got it working in the beginning first-off, second, I don't know how he could even mistake analog cables for HiDef component cables, they look nothing alike, HD cables have less wires than analog wires and it's not like you can mistake them, you just can't, even if you're blind. They are THAT different. So while I'm on the phone with the supervisor, I said to the guy, "Wow, and you were worried about me setting the box up wrong... I should bill you guys for the set-up and also the money I lost today waiting on your incompetent asses." He didn't do anything other than apologize profusely again. I told him he's an idiot too, for mistrusting me all this time and that if he had sex like he ran his tech department, he must be one lonely guy! Moral: Time Warner Cable SUCKS! Their customer service SUCKS! Their techs are IDIOTS! And their supervisors are worse. Oh and I have yet to have seen a credit on my account for the hook-up fee. Since I was the one who did it properly, they owe me. And I only wonder how many people out there are paying for the HiDef Cable and are really only viewing it in Analog, thinking it's HiDef. I can guarantee MANY are. So check your cables and make sure it's right and if it's not, BITCH to TW Cable. read more

I HATE YOU. Worst cable and internet company ever! Oh and their customer service could kiss my butt. Oh hi directv, yes ill give you my number.. id love to be in a relationship with you? What? Special?? me?? I love my directv. read more

Put me on hold for 50 minutes about a disputed charge. We did not need any hardware upgrade. Billing told us we needed to have that validated with tech support putting us on hold for 30 minutes. Tech support confused as to why he would have to do that sent us back to billing to wait on the phone another 30 minutes... SCAM ARTISTS! read more

This is the first time I've ever written a bad review for ANYTHING. But I believe that this time, a bad review is warranted. PROS: -Relatively cheap compared to other ISPs CONS: -Unstable connections -Terrible customer service -You DONT get what you're paying for -RUDE!!!! So my boyfriend and I just moved into an apartment together and we decided to go with Time Warner cable as our ISP. I spoke with a very nice and knowledgeable person to figure out which plan worked for us and we decided to go with the 50MBPS high speed internet for $70/month. Thats a pretty good price. UNFORTUNATELY, after one week of internet bliss, things started to go downhill. First - the modem would suddenly stop working. It would literally reset itself almost every other hour. And this went on for about a week. I called TWC and they did the usual, rebooting the modem, sending a signal, doing a soft reset. It worked for a couple of days before it started happening again. I called back. This time I got elevated to a more advanced service technician, and he asked me to do a "ping" to the server. This basically is just checking whether theres a response on the other end. Ok so I followed all their instructions and the problem was fixed for another couple of days. By this time I was really annoyed. I called back again and I got a really snarky and condescending technician. He said that I should reset the modem. And I told him that the other technicians have already done that. He replied, well I dont see it here in my notes and I don't mean just turning it off and on. You have to actually do a hard reset but pushing the little button in the back. Its the one that says "reset" on it? I was INFURIATED. FIRST OF ALL Ive worked as an IT Help Technician for about 5 years so I KNOW what a reset is.... SECOND OF ALL, you should NEVER be condescending to any other human being no matter how smart or dumb you think they are..... I was livid to say the least. Finally I got him to send a technician out to replace the modem itself. They made an appointment for me on Tuesday between 5p-6p. I told them to call my boyfriend's number because I will be at work. LO AND BEHOLD, 6pm rolls by and no phone call. My boyfriend left work EARLY JUST to be home..... then 6:45p gets around and they call MY PHONE! I was with a client and couldn't answer but I knew if I didnt answer, they just wouldn't show up. Luckily my client has known me for a very long time and didn't mind the short call. ALL IN ALL I am CANCELLING MY SERVICE AS OF TOMORROW!!!!!!!!! I HATE TWC!!! And I STRONGLY urge anyone who is thinking about using this company to think twice. This hassle is just ridiculous and I believe I was more than patient with them. read more

Is it possible to give negative stars??? Every month they tell me my bill will be $50 (I only have internet and the lowest speed), but somehow every time I check my account they take $70 and tell me next month will be $50. So sick of being robbed by them. Not to mention my internet is always cutting out... Cancelling my service with them soon, and if for some reason you do decide to go with Time Warner, please do yourself a favor and DO NOT have automatic withdraw since they will just over charge you and hope you don't notice. read more

To be fair I must update my review here for the past year year and a half or cable has been working fairly well even though they over charge for my services you do get what you pay for cable is the most expensive way to enjoy all the goodies that television Internet have to offer and I have found it to be the least susceptible to interruption through weather dealing with Time Warner is a necessary evil in order to get the quality of cable service you probably can find cheaper service but the quality of that service won't be as good the only thing I can say about Time Warner is that they are the best of the worst.. and that's not saying much but it is worth 3 stars read more

I came in on a Friday afternoon around 2:15 pm to return 2 cable boxes and a modem. My timing was good: I entered my name on the touch screen, sat down, and waited maybe 10 minutes until they called my name. The place was clean, there were plenty of places to sit, and plenty of stations to charge your cell. When the agent called my name, she handled the return very professionally, but did not make any eye contact. At peak times, this place might be a real zoo, but if you time it right, getting service at this Spectrum location is a pretty painless experience, and that's a good thing when you're running an errand like this. read more

The Bad, Ugly, and FUGLY (urban dictionary it if you don't know)... There are 8 available stations here, of which only 4 are open. I understand that sometimes it gets busy here ...wait scratch that, I pay $160 a month for a BS bundled service (phone, TV, and Internet). I only use the Internet really...but holy shitsnacks! Why is there ALWAYS such a ridiculous line! This is preposterous! Why are there not more customer service associates available and working? This is non-sense. So, gonna have to cut my ties with you TWC...gotta cancel he services and give money to another company better at handling customers. Why the 1 star, here goes...lack of associates working, poorly placed sign (letting customers know to grab a number), lack of seating (There's more room for seats by the windows), the floors were pretty dirty (felt like I was at the DMV but shittier). Overall, I despise this place more than the DMV. I can make an appointment for them and wait less than 15 mins. Here is a nightmare! read more

AVOID THIS COMPANY LIKE A MOUTH WITH OPEN SORES! For a while I felt like their cable was too expensive for the low number of channels that I actually have interest in. I also felt like there were high instances of channels not working or the service being chopping and cutting out. I was going to be traveling for three months, so there was no need to keep this service. i called and it took FOREVER to get someone on the line. I told the rep I wanted to cancel. He asked to put me on hold, which was another 8-10 minutes, only to come back trying to get me to keep the service at a lower rate. I opted out as I don't feel like it's worth the cost at even a fraction of the price. So the guy tells me he'll cancel the cable, but leave my internet intact as I did not wish to cancel the internet. He told me I would not have to return the boxes right away and that I could return them at my leisure. Since I had a lot to get done before leaving, that was a relief. So three months goes by and I get home to learn that the cable was never cancelled. I have since called repeatedly to get the service cancelled and my bill adjusted. They kept telling me they couldn't adjust my bill because there was no record of my call to cancel. So I'm somehow responsible for this because no one in the history of poorly run third party call centers has ever been ill-trained or not cared about doing their job correctly. I ask to speak to a supervisor and keep getting told that a manager will contact me within 24-48 hours. No manager has called. It's obvious to me that they make canceling service much more complicated. If you call to add service or sign up, there isn't a wait, you get right through to someone. If you want to cancel, you'll be on hold 10-15 before getting someone on the line and if they can't help you, no manager will. How can this not be seen as a deliberate effort to frustrate people to the point of giving up. However, I will not give up and I'll take them to court before I make another phone call. read more

Oh. My. God. This is literally as bad as the dmv. I have been sitting here for 45 minutes. There is a room FULL of people right now. This is miserable. They are on number 89. My number is 36. There is a very good chance I could die here. Stay far away from this place!!!! read more

What more can you say about a company that makes you drive 20 minutes to the "closest store" to return equipment, and then makes you wait 30 minutes in the lobby to actually return it, all because you want to commit the egregious act of canceling their shitty outrageously overpriced service. This company is lower than rat excrement. read more

"Is anyone here for a digital adapter only?! If you're here for a digital adapter only please say you're here for a digital adapter. If your here for a digital adapter only stand here. Since no one is here for a digital adapter I'll click my mouse several more times, play a few more games, walk back and forth behind the counter a few more times; then I'll check and see if anyone is here only for a digital adapter!" "Please don't bother me for anything else because I only know about digital adapters." You'll understand this once you're there for 10 minutes.... :o) read more

All they do is play games and then say it your fault ! Unbelievable!!!! No service now for over a week! They say we cancelled appointment when they are here In our home ! Because they won't fix the problem they say say we cancelled the appointment! Their techs are lame lying fools with no sense to fix anything, disturbing our service supposedly because of bad wiring from their own tech! Again supposed to come out today and now they say there is no appointment fuck spectrum ! bullies! read more

There is no company in the world quite like Time Warner Cable. Their customer service stands out as something really special. The pain and dread I endure every time I know I have to deal with this company is something no one should have to experience. Sadly too many do. In my most recent attempts, it took 4 phone calls, one shouting match, and a loss of a few too many hours, and I'm still not sure we have things resolved. As a side note, Time Warner Cable, your latest ad campaign one big pile of crap. Trying to add humor to the fact that it takes FOREVER to get something resolved with you, and that us customers won't be able to use your SLOW service as an excuse to get out of other obligations... HAHAHA are you F#@king kidding? Your service still is absolutely the worst. From the top down, you suck big time. read more

BEWARE!!!!! So, I tried to email them the issue I've been having with them for the past couple of months, and I keep getting a generic response. TERRIBLE. Then, when I call them, I keep getting a generic response as well!!!!!! TIME WARNER CABLE is one of the most terrible companies I've EVER had to deal with. They are SO TERRIBLE. read more

If you want to save a lot of money using TWC internet, buy yourself a modem (Motorola 3.0 cable, Model #SB6141) from Costco for $75. They lease you a modem for $5.99 each month!!!!! I started with TWC almost 7 years ago and I would have saved $500 over that time period. Just make sure you call TWC and provide them with the MAC ID which can be found on the box and the Model # of the modem (if you're not tech savvy). Plug it in, cable first, then power, and you've just saved yourself a bunch of money!!!!! Makes me sick to my stomach knowing I paid these bunch of a**holes so much money because i was ignorant about a simple fix. read more

This is regarding their Road Runner internet service. I have, for more than a year, been going through hell with them in West LA (Venice) trying to convince them they need to manage their network and their routers better. Instead, they insist on "troubleshooting" my modem, my computer, anything of mine they can blame. The fact is, the trouble is that their network is perhaps the most poorly managed network on earth. Their routers are terribly congested and they don't seem to care. I tell them I have done traceroutes to pinpoint that it is indeed their network and not an issue on my end. (Google "traceroute" to figure out how to do this from your computers if you are going through the silly troubleshooting dog-and-pony show with them.) Avoid if at all possible. Try Verizon FIOS, if you can get it. read more

High speed wireless internet really means no internet! Truly the most incompetent customer service and tech support imaginable. I have spent over an hour every day trying to fix the problem with intermittent Internet service and something called port thru issues. The first 3 or 4 days I called, the tech support person didn't even know what port thru issues were. They just kept having me unplug my modem and replug it after sending a new signal. The technician today tried over an hour to change my frequency of my internet service because it appears I lose service whenever my neighbor gets online. Well, after a long time on the phone, I still have no real Internet and my firewall is still down. The tech support guy stated he booked a technician to come out tomorrow. Except he didn't!! I learned this when I called back about another issue. If you have a choice, use a different provider. And if my problem isn't fixed tomorrow, I will be using another provider. Update: while the telephonic customer service and tech support people were pretty useless, the in-person tech support was sharp and just gave me a new modem/router that fixed the problem. My frustration is that the telephonic customer and tech service people didn't offer this option of a new router/modem earlier and save me some frustration. But in fairness, I have upgraded the 1 star to 3 stars. read more

something is wrong with this place! plenty of customers but only 3 people helping. if you can avoid going to the store save yourself to do so.don't believe on thier fast and reliable service for the wait speak itself read more

Spectrum - Internet Service Providers Near Me - Van Nuys, California

Some people enjoy writing negative reviews. You can see it in their text or look in their history. Me, personally, I try to find the good in everyone and it really bothers me to have to throw someone under the bus.... HOWEVER... I've given this company so many chances over the years and the end result is always the same. Horrible customer service, no integrity, outright lies and pricing deception. When there is a discrepency with your bill (practically monthly), when you finally get an agent on the phone, they take the information and spin it into such a wild story filled with random details and diversion that you're left completely lost all while they insist you should understand. I sell cars for a living. I am intimately involved in big numbers every day. I can never figure out Time Warner nonsense and I've heard from others the same complaint. So...once again...I had enough and recently cancelled. I settled my bill and was told that once I returned the modem to their location, our business was completely concluded. I returned the unit...and just got an invoice in the mail for my remaining balance. An amount that doesnt make sense to any bills I already paid and it was supposed to be paid off. I am just so confused as to how this company stays in business. Probably the only company I've ever dealt with that I can use the word "HATE" with. Pay the extra...get Direct TV. read more

DO NOT DO BUSINESS WITH : ISMAEL VARRIENTOS********** Make sure you get the name of the person you are speaking to-- if it is this guy, save your trouble and get transferred to someone else!! Trust! He will screw you and you won't even know it! What a simple transaction turned into a total bullshit scene. Totally unsatisfied. I was conned by ISMAEL VARRIENTOS and he will be making money off of me regardless of what I do. Total frustration!! The Skinny: Roommate moved out, I took over the bill. Nothing was changing except the billing name. Super easy switch, right? Think again. Ismael will schmooze you and tell you "No Problem." I repeated myself 3 times to what exactly I wanted to do... aka switch the f-ing billing information to myself, period. He confirms, says it is good to go, don't worry, nothing will be interrupted. blah blah blah! He spoke perfect English so I know he understood me 100%. I get a call later that day from Ismael saying that new equipment was being sent to my apt. and to return the old. I asked why? our stuff is working just fine.. he went into this long story about how if when we return and something is wrong with it-- my old roommate would be responsible. Seemed easy and I said as long as service is NOT going to be interrupted, I can unplug and replug the new equip in, I am not an idiot.. easy peasy. Long story short, he closed out my roommate's account and restarted a new one just to get himself a sale. (hence why he called he second time letting me know about the equip. maybe he didn't make enough sales for the day or what but he decided to use me and make me his victim of total bullshit) Our service got shut off and wont be back on until one of their delinquent tech men come out and flip the switch back on in 2 days. There was absolutely no conversation about any tech coming out to our place. There was absolutely no conversation about our services being temporarily interrupted. I am so beyond disappointed and 100% got taken advantage of so he could make an easy sale. I of course got redirected to several different managers.. they confirmed with me that ISMAEL VARRIENTOS 100% abused the system. You can easily switch the billing information with a click of a button. Apparently Ismael thought he could pull a fast one on me. Little he knows, I am putting him on blast. Now I have to take time out of my day to physically drop the equipment off at the office in hopes of speeding up the process of getting connected again. Hey, did I mention this total unneccessary issue is becuase of Ismael? Weird. Feeling like an invaluable customer and taken advantage of, I demanded that he absolutely does Not receive the commission off of his slime-ball move, but I would still lose bc then my account would be canceled and we would still be serrvice-less. How perfect! Mid my irateness, the man on the phone (Not Ismael), had the audacity to try and upgrade my Internet service. I was like, you have got to be kidding me...are you off the reservation?! What f-ing nerve! Even IF I wanted to upgrade, I am sure as hell not doing it esp since we dont even have service! Talk about customer service 1:1, dont add fuel to a fire slick. Do Not Speak to this guy -- he will schmooze you while he is screwing you over before you know it. You of course wont be able to reach him directly bc there are a million different departments so all these other people have to apologize for his shitty behavior and business ways on his behalf. I spent an hour last night talking to several different people. Now that I am considered a "new account" I am sure the billing people are going to "overlook" the start up fees that I have already refused to pay.. I already know I am going to have to waste another hour on the phone when my first bill comes so I can explain my shitty situation once more and then fight with them to lift the charges. The sweet woman manager that I last spoke to (**Genadiy Suprun**) assured me I would not be billed. She is not in billing and I know she does not print the bills so it is okay but I already know I am going to be calling. All for Ismael. Thank you Ismael for screwing me over. I hope everyone reads this post and refuses to do business with you and then you will have to find another job due to lack of sales. Karma will come back to you. It is people like you that make the non-sales people like me despise you. Happy Holidays. A special thank you to the manager that helped me regain myself:: **Genadiy Suprun** Thanks lady, if it was not for you last night I would probably still be on the phone and going back and forth with one of the many incompetant men there trying to upgrade me and troubleshoot my equipment. Thank you for knowing and being good at what you do. =) read more

I called TWC to disconnect my internet because I was moving out of state. They told me I had to drop off my modem at the store. I arrived on a Wednesday at 10:30. It took over two hours to be waited on. TWC should get more current and send a prepaid box to return your modem instead of wasting everyone's time making people wait hours to discontinue service. read more

Time Warner is the worst, most insufficient, unreliable, and lazy company I have ever had the displeasure of working with. When I move I will require that they allow for Direct TV because Time Warner doesn't deserve one penny of my money for their shitty service. If their sales people wanted to stop hearing me rant about how horrible they are, they should really take me off their list and stop calling me to offer another shitty TW service. Their service is HORRIBLE! True you pay more for more. More blackout channels, that is. They gouge you to watch their movie channels, and their on demand services are always malfunctioning, skipping, or simply not working. If you actually have to call them and try and get something fixed or turned on...good luck. Hope you have cleared your whole evening for an on-hold call, only to be disappointed in the end - if you can even get through. Last night, once again, my on demand was not connecting. After going through the same motions they have put me through in the past for this same stupid issue, I reluctantly called. Surprise! Their phone system decided that, this time, it wont recognize my number, so I couldn't even get past the opening message. It told me to call my local office, which had a message to call the first number. TIME WARNER CABLE - YOU STINK Only a few more months before I move and then I'm done with you forever. read more

If I could give a lower score I would. On the phone they are good but when you have to walk in this place sucks. By their own admission they are slammed every Monday and Friday but half of their stations are empty. I came to swap out a modem that does not work and I've been here one hour with another 30-40 mins left to wait. 8 stations and only 3 are staffed... Freaking ridiculous. read more

Be prepared to WAIT! Whether at 8:30am or 12noon or 6pm...they are always busy. Though the staff is very personable and helpful most of the time, they are slower than molasses. This location is nicer and newer and they have tv's to watch while you wait. read more

I came in to turn in old modem from my previous location. There were 18 people in front of me. Came in and had to take a Number. Most people at the counter were not getting their problem resolved. An hour later and I am still waiting to get helped. I don't know what the customer services reps are doing. Never did I see all 4 employees assisting people. More people keep on coming in, reminds me of the DMV service. Very slow services. Fast forward over an hour later for me, I'm done with my return. Customer Rep was very fast and answer my questions. Unfortunately for the wait and overall customer service needs much to be desired. Their internet service is ridiculously overpriced and it's not the best service. read more

Why can I not find the Phone Number to this place anywhere! Not the time warner cable website, not yelp .... this is supposed to be a cable company... wtf? if anyone has the phone number and can provide, that would be great... read more