I've had Bai service for 5 years. I'm completely satisfied with service and technicians. Today Sal…read morearrived on time, was thoughtful when he asked if he should remove his shoes. His service was quick and with a smile. Thank you Sal M and thank you Bai.

This is the WORST internet service I have ever had. I thought Spectrum was bad, but this is even…read moreworse. Anytime you call it's a minimum of a 1 hour wait before speaking with someone. I pressed the call back feature and that call went straight to voicemail even though my phone accepts calls from unknown numbers. I called back the number provided to me. After an hour of being on hold, I was connected with someone who told me to restart my router- even though my building does NOT have physical routers as our wifi comes with our building. She then told me she was from the SALES team and would connect me with someone from the tech team. After being on hold for over an hour, I was connected with someone else from the sales team?! Luckily, Bernadette was initially from the tech support team and was able to actually do something and restart my router from her end. Thank god for Bernadette or I would have thrown my phone over my balcony. Although in the end, there is nothing you can do besides restarting your router. Bai Connect/Zentro is the WORST, DO NOT GET THIS PROVIDER. I can guarantee all these 5 star reviews are FAKE from people in their company. This internet provider is a SCAM. At least At&T or Spectrum has actual people able to help you or send technicians. I would NEVER get this internet service again.

One of our Samsung phones broke And we went in to see what could be done. Turns out we had to…read morereplace my partner's phone, and with a promotion going on, I replace my own. We got excellent and complete service from Ivan, who is patient, and laid out everything and all the options. We were very happy with the service we got, and then we transfer data from our old phones to the new ones, which seem to take forever, but it's a necessary evil. I do recommend this place

This is my local Verizon and I tried to give them the benefit of the doubt but this is now the 2nd…read moretime I upgrade my phone and do this- you hand me a quote reflecting one thing and then I get a receipt showing a completely different monthly cost! This time luckily I caught it before walking out the store so Cris I think was his name- Hispanic dude with the man bun got upset and refused to fix his mistake of applying the wrong promo code so I chose not to take the phone and cancel the entire transaction because trust me when I say these "price adjustments" they want you to fight with customer service are not as easy as they claim. How about for a change we apply what you quote the customer. Check your receipts thoroughly they will apply the wrong one so they oversell you the phone. 2nd time at this location this happens after being a Verizon customer for over 15+ years.

I had a surprisingly great experience with Spectrum recently and wanted to share it because…read morecustomer service like this deserves recognition. I originally called Spectrum because I was planning to cancel my internet due to the price. I had been paying about $90 per month for 600 Mbps, which felt too high. The customer service representative was extremely helpful and worked with me to find a solution. They ended up offering me 1 Gig internet for $30 per month, which honestly shocked me. On top of that, they also sent me a brand new WiFi 7 router to my home free of charge. When the new router arrived, I called customer service again to get everything activated. The people on the phone were knowledgeable, patient, and very easy to work with. They walked me through everything and had my internet up and running quickly. After that, I went to the Spectrum retail store down the street from me to return my old router. I was honestly expecting the typical telecom store experience where sales reps are pushy about adding services or making it difficult to return equipment. I have had that happen at other companies before. Instead, the experience was the complete opposite. The store was very clean, organized, and welcoming. The staff were friendly and professional. A gentleman who I believe was named Reese helped me. He was kind, efficient, and not pushy at all. He processed my return quickly and made the whole visit very easy. Overall, the entire experience from customer service on the phone to the retail store visit was excellent. I went into this expecting frustration and instead walked away very impressed. Very happy with Spectrum right now.

The repair last night was incredible and efficient I had a…read morebroken cable bad and on Monday I called to trouble shoot The cable service only function with the remote control So the phone clerk / technician, went ahead and scheduled an appointment for Nina Home technician to come in and also shipped a new cable box for me So last night, Sargis came in promptly at the appointment time changed the cable box installed the applications trouble shot and give me a new remote control I have to say I pay a lot of money to Spectrum for a monthly bundle of cable and Internet and Wi-Fi ($218+), but when it comes to their customer service and repair.... I have to give them 5 ‼

Employees were helpful had good manners and were very respectful grateful to have such a great…read moreprovider. Thank everyone who helped me out day of will most definitely continue business.

So we got helped by Carlos.. His manager "Maria " Returning…read moreCustomer Spectrum - couldn't help honoring the online price - mentioned we couldn't speak to the manager cause she couldn't do anything - mentioned they ARE NOT A PICK UP EQUIPMENT location store - stated they don't have any equipment at 2pm (even though prior to almost bringing a new customer in he mentioned he will be able to hand over all equipment right there and then) - mentioned that if we would buy the service in the website, they would have to mail over the equipment and it would take about a week - mentioned the price that we saw on the website he has never heard of - we asked him what other locations have equipment that we can get the service and receive the equipment right there and then - stated he doesn't know any other locations. I would have to look it up myself. We asked if they are on commission due to the fact that once we denied Carlos's service and refused to get the service packet with him, his whole demeanor and attitude, and body language changed. The manager stated they are hourly, I asked her then what is the reason for him having such a bad attitude and not knowing anything. I did mention he needs better customer service training, and better training in what other locations are around his area it's Van Nuys , be for real it's not Beverly Hills. !!So we went to our car went online and got the service for the price that they had it on the spectrum website within five minutes we opened an account on the website, with that on the website, it said, provide your order number inside the store to receive equipment ( at ANY spectrum store) !! !!To top it off, when we walked into the store and gave the order number the manager told us that she wouldn't be able to give us the equipment ( and that we had put to mail the equipment when we know for a fact, we put to pick up) So to top it off again, we had to go from Van Nuys, to San Fernando City !! - we walked into the San Fernando spectrum store, gave the order number and right away. The young lady gave us all of our equipment, all under 3minutes !! We used to have spectrum a couple years back and we didn't learn from the last time we walked into this location the first time. We thought we'd give it a try and figure there's new representatives. Nothing has changed.. So thank you San Fernando Spectrum for the better service, than this Van Nuys Spectrum !

Fusion Networking and Tech did a fantastic job on our Cat 6 cabling project. The installation was…read moreclean, well-organized, and clearly done with attention to detail. Everything was labeled and set up in a way that makes ongoing use and maintenance easy. Their pricing was fair and straightforward. On top of that, they were great to work with as they were very responsive, professional, and flexible with scheduling. Overall, we had a very smooth experience from start to finish. We'd highly recommend Fusion for anyone needing reliable, high-quality network cabling.

They were pretty quick from contacting them to them showing up. They went above and beyond and…read morereplaced all the telco lines to fix the issue.

We couldn't be happier with the network upgrade GBIT Tech LLC completed at our home. Golan and his…read moreteam -- Jose and Segundo -- were phenomenal from start to finish! Jose and Segundo worked tirelessly for over 12 hours, from morning until night, to get the job done right. They upgraded our existing Cat5 Ethernet jacks throughout multiple rooms to the latest standard, and even added two additional Ethernet ports in different parts of the home. A special thank you to Golan personally -- he was incredibly kind and professional throughout the entire process, especially with my parents. They were beyond thrilled with his work and how well he treated them. The professionalism, work ethic, and quality of the finished product were outstanding. It's clear this team takes pride in their work. Highly recommend GBIT Tech LLC for anyone looking to upgrade their home network -- you won't be disappointed. Consider yourself blessed if you are able to work with a professional like Golan and his wonderful team! I am greatly looking forward to our next project together! Thank you!

Hired Golan to install a new Ubiquiti system with Unifi G6 cameras and I have to say Golan knows…read morehis stuff! He was so patient with me during our first meeting from answering all my questions to helping me make the right decisions on equipment needs. On the day of install, Golan and his team were fantastic. They worked carefully and with respect, something which can be a hit or miss with contractors. Golan consistently went above and beyond on answering questions and finding solutions to unique challenges. He's also as picky as I am on making sure everything is perfect! Golan is truly an artist when it comes to making sure your rack looks clean and organized. Don't hesitant to hire him!

I went in to get a new phone. The data transfer took several hours, not sure why. When the phone…read morewas picked up, they said it was ready to go, but that my original phone had died. Why they let that happen at a literal phone store is beyond me. So I have the new phone at home and try to send out a text, and what do ya know, I cant because there's no SIM card. Also it doesnt seem like all my data was transferred over. I've never had a phone purchase go this badly.

My mom and her husband went to T-Mobile to get their phone screen replaced after being told they…read morehad a lifetime warranty--turns out, it was a complete scam. They paid $60 back in February, and now it's July. Since then, they've been sent back and forth between multiple stores, with each one refusing to honor the warranty. Do not buy accessories or add-on services from T-Mobile. If you absolutely need to use their phones or plans, fine--but steer clear of anything else they try to sell you. It's unacceptable how they've treated my family, especially targeting my immigrant parents by taking advantage of their trust.

Here's a polished version suitable for a review:…read more I'm rebuilding my home in Altadena and realized at the last minute--right before we closed up the walls--that I hadn't run any coax, Cat 6, or wiring for home entertainment speakers. I was in a serious time crunch and needed help fast. After calling a few companies, Tony immediately understood the urgency. He showed up that same night after finishing his other jobs, brought a crew, and got everything completed before the walls were closed. The quality of the work was excellent, the installation was clean and professional, and the pricing was very competitive. I highly recommend Tony to anyone looking for quality low-voltage wiring, networking, or home entertainment installation work.

They responded in a very timely manner. Very professional, extremely good communication.read more

This company works on SO MANY SHOWS that it's hard not to see them around. But here's the key to…read moregreat service with DuTel, ask for Tim. He's their key. He's been there for like 10 years and he know EVERYTHING there is to know about any technical computer, internet, wireless...thing there is. They even do international! For the Miss Universe Organization they send out 2 technicians (2 techs!) that wire up a whole office over seas! Trust me when i say that they are well worth the money, but remember ask to have Tim set it up. Next best would be Joe, Bud, or Dennis. Please enjoy using this company for all of your technical needs!

My company has worked with DuTel for the last 15 years of so. Craig and his crew are total…read moreprofessionals. We've worked together on awards shows, conferences, product introductions - you name it. Despite short deadlines and last minute changes, they've always come through for us.

I can't say enough good things about these guys! Shadhi and the team went above and beyond to fix…read morethe glass on my iPhone 16 Pro. As you probably know, replacing the glass on these phones can get really expensive, but they took amazing care of me and were completely honest throughout the process. Not only did they offer the best price around, but the aftermarket glass they used works perfectly. No lag, no issues -- honestly, I can't even tell it's aftermarket. It's not bulky at all and fits seamlessly into my phone case, just like the original. There was a small hiccup along the way getting my specific model in, but they handled it lightning fast and made everything right without hesitation. I highly recommend them: great service, great prices, and great people. My third time going to them between all of us and our family. We will be back.

My phone's screen was beyond cracked and they did a perfect job at fixing it very quickly.read more