Such horrible service. They took over our internet service from Verizon and it is fine when it…read moreworks. But when there is a problem it is SO hard to get any support. Chat bots and voice bots and charges. When our internet was out it took days to get a technician to come out. And when a family member tried to get service, they couldn't get it installed for weeks and then when they cancelled, they charged them fees. Once again incredibily hard to get someone on the phone to clear it up. Incredibly frustrating company to work with. Once you fight your way through the obnoxious script the customer service has to go through you can eventully get what you want. But it is brutal.

After months still no help! I have had no service. They told me because I didn't call anytime prior…read moremonth I will not be giving any credit to my account. I work at a building and the tenants are always having issues with Frontier as well.

I have been a Verizon customer since it was Air Touch. I have been disappointed for some time now…read morewith declining customer service and as of today, I am ready to switch carriers. Attempts to get a human to help you on the rare occasion that you need some help is a thing of the past. I need not go over the time wasted on attempts, too much lost already! After all the effort to get a human to answer the simple question of how much Data was used by each line for the last 6 months, I was told they could only see the last 3 months! There is NO reason a person is not able to access their phone records for at least the last year...it appears that Verizon has done just that. Account history for over 3 months is just that...HISTORY! Because of this, Verizon is going to become HISTORY in my family! No more referrals from me either! Shame this is the way they take care of their long time customers!

I know Verizon is superior amongst its competitors so I was confident that my cellphone problems…read morewould be resolved. I visited the San Fernando Verizon store and was greeted by Ronaldo. I discussed with him that my phone wasn't receiving incoming calls. He pleasantly pulled up my account and explained possible troubleshooting issues that could be causing this problem. He resolved issue and also assisted me with applying my military discount to my account. I am 100% satisfied and my phone is in perfect working order now! I would definitely recommend stopping in and asking for Ronaldo to assist you too! Thank you! This gentleman is definitely an asset to Verizon!

i am guessing Jazmine was off yesterday. my parents went in to do a phone change. we have two…read morephones and just need to change phone numbers. my parents walked in at 7:20pm store closes at 8pm. (40minutes to close) they were turned away by a lady stating they didn't have time mind you its still 40 minutes to close. my mom said it shouldn't take to long at verizon all that needs to be changes is the sim card. Lady responded with " Lady you are not at verizon!" that is an extremely rude way to answer especially to a current client. Maybe a nicer response like "sorry, every store/company is different" i am in disbelief. Management needs to have a serious meeting with staff. we were just there the day before to purchase and everything was nice and smooth. so you are telling me only when money is coming in is when you are treated kindly. this needs to get addressed ASAP i am sure we are not the only ones who experienced this.

Straight forward deal with no gimmick, switch & bait tactic. Diego & Maria excellent customer…read moreservice, super tentative & explain everything & the plan clearly. A happy camper. Easy parking.

Highly recommended!!! Super knowledgeable. On time. David has worked on all our projects, whether…read moreit's at our restaurants or our residential properties, it's always installed perfectly and works like a dream. The best is that David's service and reliability is super on point and I appreciate how professional he is. We will always be using David for our future projects!

horrible horrible horrible , DO NOT USE THIS SERVICE !! misleading initial contact , specifically…read morerequested a service call , not equipment sales upon confirmation i was told appointment would be anna review estimate for new equipment. when i explain i requested a service call not a sales call i was told then tat they would charge me $189 for a service review and probably still sell me new equipment because the don't fix your system they install new ones they provide !!!

Jeff V installed my fiber internet today and he was fantastic!! Super friendly, professional, and…read moreclearly experienced--he was thorough and did a ton of troubleshooting to make sure the setup went smoothly. He even discovered a damaged wire in one of my walls and went above and beyond to get everything working through another cable port. He was incredibly patient while I shifted things around so he could reach the panel in my closet, and he also helped me update my SSID and password, which I really appreciated! Did a wifi speed test right after and it matched the target right off the bat! Highly recommend Bai Connect/Zentro--their value for the speeds totally beat out AT&T/Spectrum (not to mention headache-free!)--and I'm super happy with Jeff's excellent service!

This is a terrible ISP and no one should give them their business. The #1 issue is that if you ever…read morehave a problem with your internet that requires anything more than merely restarting your modem you are going to be placed in technical support limbo for days, weeks, and maybe even months. As noted in other reviews, the way in which the customer service works is by transferring you to a representative that at best can only ask you to unplug your router and plug it back in again. If you have a more serious problem, then the best they can do is refer you to their mysterious "tier 2" team. They will tell you that your issue has been escalated and to expect a call back the same day or the following day. Currently, I have been waiting back to hear from this team for a month. I have called over and over again and I am unable to reach a single individual who can help me with my problem. This is a nightmare for someone who works at home and requires stable internet to do their job well. Reading other reviews and looking online demonstrates that this is a common enough problem that signing up for this service is a bad idea. If you are searching for an apartment and you find one that offers BAI connect, I encourage you to keep searching and to tell the apartment management that you will not be submitting an application because of the ISP they chose. Trust me, you do not want to be stuck in this hellish scenario of wasting hours of your time weeks on end to get no where. What you are paying for is just not worth it. I have been a customer of ATT and Spectrum, while both have their failings, I can at the very least say that I was able to get a hold of someone who could help me eventually. If your service works as intended, then great, but do not get fooled by reviews written in the best of circumstances. If one thing goes wrong you are going to suffer for it because they are either too lazy, incompetent, or just plain spiteful to help you get your issue resolved. Finally, if this review speaks to your own experience, please leave your own review on yelp and file a complaint with the FTC. They are defrauding their customers on the most basic level by denying them access to adequate customer support. Further, make your voice heard and force apartment buildings to seek better service providers. Avoid BAI connect at all costs.

This is my second time here and both experiences have been no frills. This location is located a…read morelarge shopping plaza with a Whole Foods and AMC theatre. This is a popular shopping center, so parking can be a chore, but the side where Spectrum is located has less traffic. When you walk in, you need to check in using the iPad. If you already made an appointment online, you still need to check in, but if you don't, just enter in your info and sit and wait for them to call your name. I didn't have an appointment scheduled, but the wait time was about 10 minutes. Luckily, they have plenty of seating options and it's nice and air conditioned inside. They also provide a 30 minute trial WiFi you can sign up for while waiting. Cellular in this center is hit or miss and not the greatest for T-Mobile users. Very odd, because there's an actual T-Mobile store at the front of the center. I came here to return my modem as I cancelled my Spectrum internet and went with T-Mobile in home and have been very happy with it. No more disconnects or service interruptions. The best part is I'm only paying $50 with T-Mobile for the same speeds I get from Spectrum for $92. The return process was painless and didn't have to deal with any hard sell or deals to try get me to stay with them. Which is the worse.

Horrible internet provider. Unfortunately it's the only one available in my neighborhood…read more Frequent outages. And if you have a home office, beware service calls take two days.

we needed a space for a funeral reception last minute due to rain so they were available. The…read moredeposit was returned. i had two issues though. 1. they run a public bar that they wouldnt close so i felt abit bothered by strangers being at my loved one's funeral reception. and 2. at the end, they asked us to sweep, but the problem was that that place looked like it hadnt been swept in a good while so i felt they were asking us to clean up after THEM not just after our event. this is a 'last resort' kinda place.

A great place to have a party ( you can rent out. The hall for bdays funetals baby showers or any…read moreother party you have in mind. Their prices beat just about anyone around . they are kid friendly people friendly and the staff is the best. Member or non member you are always welcomed with a huge smile. They have dinners lunches and breakfasts. Their cook is the best ! Their bartenders always make you laugh and treat you like family.

Michael was incredibly helpful and thorough in all of his responses to my many questions!read more

They always tell you they don't have the device you are looking for but they can order it for you…read more I know for fact most of the time they do have the device and the back and in multiple occasions the manager came and asked the employee to bring it from the back.

Today was a better day at this branch. The associate was very patient and knowledgeable in helping…read moreus with our mobile issues today. He had a way of explaining everything to us very clearly and he was not confusing at all. His tone was polite and not condescending like other times we've been here. Thank you Austin for your help today!

I wish I could give zero stars to these clowns. They have a monopoly in my neighborhood, the rates…read morecontinue to rise, and the quality continually degrades. Their service comes not in hours but in days I wish that they cared about the quality of their work as much as they do about collecting their ever increasing bills. If there's a hell, I hope that the owners of Soectrum have to live in it and rely on their own Internet network.