Alexis was helpful and professional. Helped me save $80 per month on my internet service. Also…read morehelped me move 3 phone lines from Verizon to Sepctrum saving me $175 per month! Hopefully the service itself is as great as Alexis.

They always tell you they don't have the device you are looking for but they can order it for you…read more I know for fact most of the time they do have the device and the back and in multiple occasions the manager came and asked the employee to bring it from the back.

AJ swapped out my WiFi this morning. He was on time, courteous, knowledgeable, and thorough. I…read morecouldn't ask for better service. Thank you!

BAI Connect took my condo building's business, then refused to upgrade us…read more My condo building got fiber internet installed with BAI Connect instead of one of the big companies like Frontier or AT&T when it was built. However, BAI only put in wires for 300/300 up and down even though it is fiber. When I moved in, I connected with BAI over email in hopes they would come resolve this. I offered them a commitment from our HOA/residents for a certain amount of signups and would have happily advertised their services to the residents over other options like spectrum. And to their credit, they were responsive at first. They even sent a tech to our building to assess. However, after this tech came, I never heard from them again. Months passed and no response, even after I followed up multiple times. My building is now taken hostage by BAI because other fiber companies won't route fiber to our building since they are here, but they won't give us gig speeds. This harms our building's value and our resident's internet experience and options. Spectrum charges us more money because they don't have any competition. I would be happy to and will change this review if someone from BAI explains to me why they can't bring us to the modern age of fiber internet. Until then I feel sad that our building is being taken advantage of.

Joseph did a great job and was very quick and professional plus knowledgeable of the technologyread more

Such horrible service. They took over our internet service from Verizon and it is fine when it…read moreworks. But when there is a problem it is SO hard to get any support. Chat bots and voice bots and charges. When our internet was out it took days to get a technician to come out. And when a family member tried to get service, they couldn't get it installed for weeks and then when they cancelled, they charged them fees. Once again incredibily hard to get someone on the phone to clear it up. Incredibly frustrating company to work with. Once you fight your way through the obnoxious script the customer service has to go through you can eventully get what you want. But it is brutal.

The service requested is the Tablet I have been waiting for about a month. I had told a sales rep…read morewhen I get a place I would call him. I did and he told me he would get tablets the next day. Then he told me to pick utup. It is difficult gir me being handicap and no car because I need to change the engine. The value is great when you have great customer service. But when I feel not important its terrible I live in Eagle Rock and need to get topanorama city its disappointing. I need adequate customer service and when I am a customer of spectrum they need to accommodate me I highly recommend this place if they can fix their customer service. Thanks to Joseph he had fixed the glitch on my tablet Kindness forward one person at a time

This has gotten totally ridiculous. It went from 1 outage a month, to 1 per week and it's every few…read moredays. AND. IT'S OUT ALL DAY. Los angeles city needs to offer more choices in cable providers. This is not Somalia, it's LA.

I was dreading having to come in to return some old equipment. I was instantly at ease. Aidel…read moregreeted and assisted me upon entering. Aidel took immediately took the old equipment off my hands and walked me over to the the service counter. Aidel was quick and did an evaluation of my current plan and helped me get a better plan. Store was clean and not full at all.

Even at the very end, this company could not get any worse…read more They will not let you cancel online they make you call some retention number and literally they try to force you to answer questions when you just want to cancel From what I've read on the Internet, they are being sued multiple times for not letting people cancel and using high-pressure tactics, which is exactly what I experience took 15 minute phone call to get canceled I just got Starlink so glad to be done with this company

Robin is very professional and provides excellent service. He responds quickly, communicates well,…read moreand made the whole process smooth and stress-free. He installed the sound system and security cameras for my spa, and both work great. Very satisfied and highly recommend!

Search around for about two months trying to find a decent company for a camera system for our…read morehouse. Finally decided to go with SuperMatrix. Their pricing was actually better than the rest. Working with Robin was a great experience very knowledgeable and very detailed. They showed up on time. And the crew was excellent. Very happy with this company and the crew. Thank you.

I've been with this company 5 years and it is the best service. Spectrum and frontier screwed me…read moreover. I am so glad I don't ever have to use them again. Tekworks is a family business and they treat you like family. No extra taxes, fess, nothing. As far as outages, I always see everyone posting on the Neighbors App their Spectrum is down. Honestly, with all my heart and soul I've only experienced maybe 5 outages over the years and they get back up right away! They are very friendly and kind.

We have been using this company for the last 27 months for our wireless needs at work and they have…read morebeen great providers to us. We have moved to multiple bungalows throughout the college campus and they have provided great customer service and great response time. They have even provided last minute same day service and they show up with a great attitude. They show up wearing face masks and even disinfected area they were working in after they were done. They always clean up after themselves and do not interrupt any of our construction activities and the internet speed they provide is appropriate for our needs. If customer service is your thing then give theses guys a shot. They offer residential service as well.

We had an amazing experience at this store! Itzel helped us and she was incredible. We had fraud on…read morethe account and she went out of her way to make sure my mom's phone was fully working and didn't give up until everything was fixed perfectly. Itzel went above and beyond. She worked after hours and even on her day off to help us. She had such a positive attitude, a huge smile the whole time, and was genuinely warm, patient, and helpful. Exceptional customer service like this is rare, and we truly appreciated her dedication. Boost Mobile is lucky to have her! Thank you so much Itzel for all your help!

Big thank you to Itzel she helped me fix my phone , very nice attitude , very friendly I will…read morerecommend my friends to her because she helps out good and explains very well .

One of our Samsung phones broke And we went in to see what could be done. Turns out we had to…read morereplace my partner's phone, and with a promotion going on, I replace my own. We got excellent and complete service from Ivan, who is patient, and laid out everything and all the options. We were very happy with the service we got, and then we transfer data from our old phones to the new ones, which seem to take forever, but it's a necessary evil. I do recommend this place

This is my local Verizon and I tried to give them the benefit of the doubt but this is now the 2nd…read moretime I upgrade my phone and do this- you hand me a quote reflecting one thing and then I get a receipt showing a completely different monthly cost! This time luckily I caught it before walking out the store so Cris I think was his name- Hispanic dude with the man bun got upset and refused to fix his mistake of applying the wrong promo code so I chose not to take the phone and cancel the entire transaction because trust me when I say these "price adjustments" they want you to fight with customer service are not as easy as they claim. How about for a change we apply what you quote the customer. Check your receipts thoroughly they will apply the wrong one so they oversell you the phone. 2nd time at this location this happens after being a Verizon customer for over 15+ years.

ATTEMPTED StarLink install…read more.. Terrible experience. They came to my home and had the wrong ladder so they left. Couldn't reschedule for the same day. So I figured it all out myself and if they had just walked around the house, they would've noticed a previous DIRECTV install bracket (already bolted into the house) that they could've used. I sent them a picture of it and they said they couldn't use it. But I'm literally writing this review from StarLink that I set up myself. For free! ! I've now got the entire thing setup by myself, and simply have to go to Home Depot in the morning and buy a few small things to make everything look neat. Most simple install ever. They did not research the project or even look at the height of my home. Super disappointing ! It's like any other business. When they get really busy, you' really find out how good they are at managing things.

The Channel Guy is excellent. Everything about working with him was great: A very nice lady does…read morethe scheduling for him, and he shows up on time and gets the work done fast. What else could you ask for! I'm disappointed in Bob B's very unfair review, especially after reading the very professional response from the Channel Guy's business manager.