Michael was incredibly helpful and thorough in all of his responses to my many questions!read more

They always tell you they don't have the device you are looking for but they can order it for you…read more I know for fact most of the time they do have the device and the back and in multiple occasions the manager came and asked the employee to bring it from the back.

Jeff V installed my fiber internet today and he was fantastic!! Super friendly, professional, and…read moreclearly experienced--he was thorough and did a ton of troubleshooting to make sure the setup went smoothly. He even discovered a damaged wire in one of my walls and went above and beyond to get everything working through another cable port. He was incredibly patient while I shifted things around so he could reach the panel in my closet, and he also helped me update my SSID and password, which I really appreciated! Did a wifi speed test right after and it matched the target right off the bat! Highly recommend Bai Connect/Zentro--their value for the speeds totally beat out AT&T/Spectrum (not to mention headache-free!)--and I'm super happy with Jeff's excellent service!

This is a terrible ISP and no one should give them their business. The #1 issue is that if you ever…read morehave a problem with your internet that requires anything more than merely restarting your modem you are going to be placed in technical support limbo for days, weeks, and maybe even months. As noted in other reviews, the way in which the customer service works is by transferring you to a representative that at best can only ask you to unplug your router and plug it back in again. If you have a more serious problem, then the best they can do is refer you to their mysterious "tier 2" team. They will tell you that your issue has been escalated and to expect a call back the same day or the following day. Currently, I have been waiting back to hear from this team for a month. I have called over and over again and I am unable to reach a single individual who can help me with my problem. This is a nightmare for someone who works at home and requires stable internet to do their job well. Reading other reviews and looking online demonstrates that this is a common enough problem that signing up for this service is a bad idea. If you are searching for an apartment and you find one that offers BAI connect, I encourage you to keep searching and to tell the apartment management that you will not be submitting an application because of the ISP they chose. Trust me, you do not want to be stuck in this hellish scenario of wasting hours of your time weeks on end to get no where. What you are paying for is just not worth it. I have been a customer of ATT and Spectrum, while both have their failings, I can at the very least say that I was able to get a hold of someone who could help me eventually. If your service works as intended, then great, but do not get fooled by reviews written in the best of circumstances. If one thing goes wrong you are going to suffer for it because they are either too lazy, incompetent, or just plain spiteful to help you get your issue resolved. Finally, if this review speaks to your own experience, please leave your own review on yelp and file a complaint with the FTC. They are defrauding their customers on the most basic level by denying them access to adequate customer support. Further, make your voice heard and force apartment buildings to seek better service providers. Avoid BAI connect at all costs.

Such horrible service. They took over our internet service from Verizon and it is fine when it…read moreworks. But when there is a problem it is SO hard to get any support. Chat bots and voice bots and charges. When our internet was out it took days to get a technician to come out. And when a family member tried to get service, they couldn't get it installed for weeks and then when they cancelled, they charged them fees. Once again incredibily hard to get someone on the phone to clear it up. Incredibly frustrating company to work with. Once you fight your way through the obnoxious script the customer service has to go through you can eventully get what you want. But it is brutal.

After months still no help! I have had no service. They told me because I didn't call anytime prior…read moremonth I will not be giving any credit to my account. I work at a building and the tenants are always having issues with Frontier as well.

The service requested is the Tablet I have been waiting for about a month. I had told a sales rep…read morewhen I get a place I would call him. I did and he told me he would get tablets the next day. Then he told me to pick utup. It is difficult gir me being handicap and no car because I need to change the engine. The value is great when you have great customer service. But when I feel not important its terrible I live in Eagle Rock and need to get topanorama city its disappointing. I need adequate customer service and when I am a customer of spectrum they need to accommodate me I highly recommend this place if they can fix their customer service. Thanks to Joseph he had fixed the glitch on my tablet Kindness forward one person at a time

This has gotten totally ridiculous. It went from 1 outage a month, to 1 per week and it's every few…read moredays. AND. IT'S OUT ALL DAY. Los angeles city needs to offer more choices in cable providers. This is not Somalia, it's LA.

AVOID this location it's worse then the DMV There's a…read moreCaucasian man who talks way to much What was suppose to be a quick trip , lasted hours . I was then told my returns can be dropped off at UPS because it would be faster. Had I know I would have shown up here to begin with . I don't know what makes them think I would turn around and drive to UPS when I am already there . Please work on improving service

Went to Spectrum in Porter Ranch and once again was helped out. I had recently changed my plan, due…read moreto the fact I needed to reduce my bill. Not only did Hudson reduce my Bill but took the time to explain everything to me. Ivan helped Hudson out a little. Both of these guys took their time and helped me. I am forever grateful to them. My Husband and I are Seniors and don't understand a lot of the new modern Technical Stuff! Thank You Spectrum!

Search around for about two months trying to find a decent company for a camera system for our…read morehouse. Finally decided to go with SuperMatrix. Their pricing was actually better than the rest. Working with Robin was a great experience very knowledgeable and very detailed. They showed up on time. And the crew was excellent. Very happy with this company and the crew. Thank you.

I was looking for 2 cameras to replace the ones that went out. My cameras use old connections and I…read morechecked several places. Super Matrix was able to find what I needed and they worked great. Their customer service was very good.

I've been with this company 5 years and it is the best service. Spectrum and frontier screwed me…read moreover. I am so glad I don't ever have to use them again. Tekworks is a family business and they treat you like family. No extra taxes, fess, nothing. As far as outages, I always see everyone posting on the Neighbors App their Spectrum is down. Honestly, with all my heart and soul I've only experienced maybe 5 outages over the years and they get back up right away! They are very friendly and kind.

We have been using this company for the last 27 months for our wireless needs at work and they have…read morebeen great providers to us. We have moved to multiple bungalows throughout the college campus and they have provided great customer service and great response time. They have even provided last minute same day service and they show up with a great attitude. They show up wearing face masks and even disinfected area they were working in after they were done. They always clean up after themselves and do not interrupt any of our construction activities and the internet speed they provide is appropriate for our needs. If customer service is your thing then give theses guys a shot. They offer residential service as well.

We had an amazing experience at this store! Itzel helped us and she was incredible. We had fraud on…read morethe account and she went out of her way to make sure my mom's phone was fully working and didn't give up until everything was fixed perfectly. Itzel went above and beyond. She worked after hours and even on her day off to help us. She had such a positive attitude, a huge smile the whole time, and was genuinely warm, patient, and helpful. Exceptional customer service like this is rare, and we truly appreciated her dedication. Boost Mobile is lucky to have her! Thank you so much Itzel for all your help!

Big thank you to Itzel she helped me fix my phone , very nice attitude , very friendly I will…read morerecommend my friends to her because she helps out good and explains very well .

Ivan was AWESOME!!! Hooked us up with a free trial for internet and helped us out each step of the…read moreway. I usually do not have such a good time at places like Verizon but he made it such an enjoyable session and even stayed after the store closed to make sure we were set. If the rest of the workers are like Ivan, this is a store worth checking out for services!

This is my local Verizon and I tried to give them the benefit of the doubt but this is now the 2nd…read moretime I upgrade my phone and do this- you hand me a quote reflecting one thing and then I get a receipt showing a completely different monthly cost! This time luckily I caught it before walking out the store so Cris I think was his name- Hispanic dude with the man bun got upset and refused to fix his mistake of applying the wrong promo code so I chose not to take the phone and cancel the entire transaction because trust me when I say these "price adjustments" they want you to fight with customer service are not as easy as they claim. How about for a change we apply what you quote the customer. Check your receipts thoroughly they will apply the wrong one so they oversell you the phone. 2nd time at this location this happens after being a Verizon customer for over 15+ years.

ATTEMPTED StarLink install…read more.. Terrible experience. They came to my home and had the wrong ladder so they left. Couldn't reschedule for the same day. So I figured it all out myself and if they had just walked around the house, they would've noticed a previous DIRECTV install bracket (already bolted into the house) that they could've used. I sent them a picture of it and they said they couldn't use it. But I'm literally writing this review from StarLink that I set up myself. For free! ! I've now got the entire thing setup by myself, and simply have to go to Home Depot in the morning and buy a few small things to make everything look neat. Most simple install ever. They did not research the project or even look at the height of my home. Super disappointing ! It's like any other business. When they get really busy, you' really find out how good they are at managing things.

I needed our unsightly satellite dish removed and fortunately came across the Channel Guy company…read more Jose was really awesome! Super professional, knowledgeable, courteous and did a great job. Highly recommend!