We got Frontier fiber installed back in December 2025. But since the line is across the street they…read morehad to run it through the air across the street, tie it to one of my trees and then drape it diagonally across my front lawn about 250 ft to my house. It was fine when the snow was on the ground but I've been having to move it around each time I mow my lawn now. I've called them repeatedly to have them bury the line and they've given me three dates now that came and went, and aside from the initial visit, where they texted me saying they couldn't bury the line because of snow, the other two dates came and went without giving me a reason. I've been calling them every month now having them give me full credit for each month the job remains unfinished.

1/5 -- ABSOLUTELY AWFUL CUSTOMER SERVICE. AVOID FRONTIER…read more Frontier has easily been one of the most frustrating companies I have ever dealt with. Getting an actual person on the phone is nearly impossible. Their automated system forces you through endless menus and loops, and somehow still manages to hang up on you. It honestly feels like their customer service system is intentionally designed to prevent customers from reaching a real person. After canceling my internet service, I paid my final bill and restocking fee. I returned the equipment I actually received. I already owned and used my own personal router, so the only Frontier equipment I received was the Eero device. I NEVER received or used the additional router they are now trying to charge me for. Despite this, Frontier continues billing me for equipment that was NEVER PROVIDED TO ME. Because reaching someone by phone is such a nightmare, I have had to contact multiple agents through their online portal. I explained the situation repeatedly. Multiple Frontier representatives told me I did NOT owe anything else. I was given case numbers and was specifically told the issue had been RESOLVED. Yet Frontier still sent me ANOTHER BILL. What exactly is the point of giving customers case numbers and telling them an issue has been resolved if Frontier is just going to ignore the resolution and continue billing them anyway? This is beyond poor customer service. It is an exhausting cycle of automated phone systems, repeated explanations, conflicting billing, empty promises, and charges for equipment I never even received. If you are considering Frontier, I strongly suggest looking elsewhere. Saving yourself from this level of frustration is worth it. AVOID FRONTIER AT ALL COSTS.

I've had Bai service for 5 years. I'm completely satisfied with service and technicians. Today Sal…read morearrived on time, was thoughtful when he asked if he should remove his shoes. His service was quick and with a smile. Thank you Sal M and thank you Bai.

This is the WORST internet service I have ever had. I thought Spectrum was bad, but this is even…read moreworse. Anytime you call it's a minimum of a 1 hour wait before speaking with someone. I pressed the call back feature and that call went straight to voicemail even though my phone accepts calls from unknown numbers. I called back the number provided to me. After an hour of being on hold, I was connected with someone who told me to restart my router- even though my building does NOT have physical routers as our wifi comes with our building. She then told me she was from the SALES team and would connect me with someone from the tech team. After being on hold for over an hour, I was connected with someone else from the sales team?! Luckily, Bernadette was initially from the tech support team and was able to actually do something and restart my router from her end. Thank god for Bernadette or I would have thrown my phone over my balcony. Although in the end, there is nothing you can do besides restarting your router. Bai Connect/Zentro is the WORST, DO NOT GET THIS PROVIDER. I can guarantee all these 5 star reviews are FAKE from people in their company. This internet provider is a SCAM. At least At&T or Spectrum has actual people able to help you or send technicians. I would NEVER get this internet service again.

I was in a rush today when changing my cell phone to Spectrum and had great service from Lis at the…read moreLakewood store. She got me in and out and off to my meeting in a timely manner and it did not cost me any extra money. She is great and provided excellent service.

Watch out..! these guys are total scammers! The only way to cancel the plan was to call their…read morehotline; there was no other option provided (I realized later why: so there would be no proof of the cancellation)! I called and cancelled, but a month later I got charged anyway. I contacted them again to ask why they were still charging me, and the rep told me she couldn't see any cancellation on record! What????? I've never seen a scam like this!

I've been a customer with Giggle Fiber since I moved to Monrovia ~5 years ago. I thought I had…read morealready written a review but I will add one now as my opinion has not changed. This is a great business. My previous experiences with cable/tv/internet etc service providers had been dismal. Constant service disruption, speed spikes and crashes, price increases and shilling for extras and unnecessary services. Not the case with Giggle Fiber. The service works, they increased the price once (by $5) in 5 years, outages are brief and seldom and best of all they leave me alone. I do not track my speed for the service and cannot say if it is consistently what is advertised. The good thing is I don't need to because everything works. I can stream a movie and work on my laptop while my kids play video games and my wife watches something on her phone with a tablet on and everything will work like it's supposed to. If you live in Monrovia or surrounding neighborhoods with service available I would recommend it.

We bought Giggle when they advertised 800Mb/sec, now it's 80Mb/sec. Ookla verified…read more Internet goes down every night 1a.m. resets at speeds 40Mb/sec. Throttling and shutting down. Thumbs down.

After being with Spectrum for over 20 years, I recently moved and transferred my service to a new…read moreaddress. To my surprise, they charged me a $30 self-installation fee. What was even more frustrating was being billed for service at both my old and new addresses--despite the fact that I had only one account. When I called to dispute the charges, I was told they don't prorate services. That was the last straw. I decided to try Starry, and from the beginning, the experience has been fantastic. They let you try the service for free for a few days, no strings attached. The upload speeds are excellent--much better than what I was used to--and their routers are sleek and modern. Nicholas, the installer, was professional, friendly, and made setup a breeze. If Starry is available in your area, I highly recommend making the switch. It's been a refreshing change.

I've been with Starry for over 8 years, was happy with their services, until Verizon bought them…read more Then service suffered repeats outages and slowdowns. I'm looking for alternatives.

I've been with GeoLinks for more than 3 years and the few times it's gone down they were able to…read morebring it back up right away. Their staff is always helpful. I have their least expensive service and I'm able to stream whatever I want and use my cell phone without walking around outside looking for a signal. I would highly recommend GeoLinks, great reception and outstanding service.

The absolute best service ever. Our church needs reliable internet connection, Especially now when…read moreservice is being live-streamed and video links to YouTube. We are never disappointed by our service and can count on reliable- super fast connectivity. Thank you all and God Bless.

Robin and his team were great. Nice and easy to work with. I needed 3 double drops. I reached out…read morefor a quote and he responded right away. Asked a few questions and we were set. Showed up on time and did exactly what I needed in a very timely manner. Highly recommended.

Robin is very professional and provides excellent service. He responds quickly, communicates well,…read moreand made the whole process smooth and stress-free. He installed the sound system and security cameras for my spa, and both work great. Very satisfied and highly recommend!

AT&T doesn't function very efficiently, at least not to help customers. My uncle who lived alone…read morepassed and it took us 6 months to get the court papers to get the legal authority to access his account and close it. AT&T was the only creditor who wouldn't close his phone and internet account online sending them the Death certificate and the legal court papers for administrative authority until I went to their brick & mortar store. And when I did, the manager was not available for over 45 mins so I waited and then when I returned, they said he's in another 45 min meeting. I ended up going to another store the next day where I was finally able to close his phone account after he looked at the docs but they wouldn't close his internet account! I was told that I need to go back onliine and have them close it! After the waste of over 4 hours to close the AT&T accounts, they would not provide me access to his account even with the court papers. In addition, they said there was "no process" to get reibursement to my uncle's account for the 6 months when he did not use either of his phones since he was deceased. Also he lived alone, so the internet was not used either.. but staffer said AT&T only way they refund accounts is when it was their mistake. I called my Uncle's credit card company, Capital One, and they gave me ALL his account info by phone simply by me providing his SS# and DOB. They also refund any interest payments accrued (although he didn't have any). The staff said that AT&T could have looked this up in 30 seconds as he did and see that the info I provided matches what is posted in public records available to everyone. AT&T 's practices are cruel and I will disconnect with them since we also have AT&T for internet. I suggest you try another company and ask AI who are the most customer friendly internet /phone companies that are reasonably priced and function well.

They will help set up with the most pleasant behavior. Once their service stops working, GL getting…read moreanyone to fix it. Youre on customer service for a while and no tech to help. The phone will cut off, and you'd have to start all over as though it was the first time you've called again. Theres no tracking numbers or follow ups. Technicians are scheduled but nobody shows up. If you call again, it's as though it never happened. There customer service is the worst I've dealt with in a long time. Dont get them.