I'm not sure why this Spectrum store has such bad reviews. A few months ago, Jas helped us get a great promo after years of being Spectrum customers without any good deals. She saved us money and gave us really helpful information. My husband originally came in for a phone replacement since his had broken, and he ended up leaving with a new iPhone--so she actually helped us with two things that day. Didn't rush us at all! Today we came in for a new router, and Quintrell helped us right away. He made the process super easy, provided great customer service, and was very friendly! - thank you both for being kind! - Alpha, Erick, and Alma! read more

Spectrum - Happy customers! - Television Service Providers Near Me - Los Angeles, California

First of all I thought it was closed since almost the entire mall is empty - which is sad! But it was open, I needed to get a new SIM card so came by on a Saturday late afternoon. Plenty of parking in the lot. Plenty of employees onsite to help. Service was great, fast and they were able to resolve my issue. I hope they don't close it down. read more

On Spectrum's website, I signed up as a new customer on 4/27 and selected 'use my own equipment' during checkout -- meaning my own router. I don't own a Spectrum modem. A week later, I received no modem, no installation kit, and no communication whatsoever. When I contacted support on 5/4, I was told to go pick up a modem at a local store. No apology for the delay, no explanation of why nothing was shipped, and my request for a modest one-time credit was denied. As a new customer, before service even started, this is already a poor experience. The only reason I'm staying is that AT&T's alternative in my area is 18Mbps at $60 -- so Spectrum has no real competition here and apparently knows it. Hope the actual service is better than the onboarding. read more

They advertise a sophisticated network designed to provide the ultimate in communications and Internet for businesses... In actuality they cannot provide a neighborhood bike shop with reliable basic phone and Internet. Their service sucks beyond belief and their techs are clowns. The worst provider I have encountered in almost 4 decades of business! read more

My Internet for April 2026 was 86.70. I paid 81.00 on April 17 2026. I came home on April 18, 2026 and my Internet was turned off. I had to pay 5.70 to get turned back on. On top of that I get around 7 calls per day from spectrum telling me that my bill is due. I know my bill is due. I'm about to switch to someone else. I don't like to be harassed on a daily basis. Spectrum you lost me. BYE BYE read more

A horrible experience when trying to cancel service. The agent kept talking over me on why I need to keep it. I instructed him calmly 3 times just cancel my service now please... he continued to talk over me... 4th cancel "all I need you to do is cancel my service now please" he ignored me... "Are f--k--g deaf? cancel my service now!" Still ignored me. I hung up! I will walk into the store in person to quit. Worst experince ever! read more

Inconsistent internet. When is there not an outage in my area? Perfectly clear days and nights and I'm experiencing constant outages. Not to mention that over the years I've had to replace the modem and router multiple times because of how often they'd break, which is a huge ordeal. read more

We switched to Spectrum after they confirmed they would service our location. After switching our mobile service, we learned they could no longer service us. Now we are paying more money to reinstate our prior cell service and spending more time to undo the switch. Overall, we lost money trying to switch to Spectrum. read more

We've had spectrum internet for years and all they ever did was raise their rates. See ads on TV for new customers, only 19.99 a month, well we've been paying $90 per month for years. So we tried a new provider the beginning of April and unplugged spectrum to see how new wifi worked. After a week long trial we decided to switch. On 04/09/2026 I took their modem in and cancelled. Then on 04/27/26 spectrum charged us $90 for April. The associate said they charge for the whole month and if I would have come in on the 8th I wouldn't have been charged. I call this bull shit highway robbery and will not recommend them to anyone. read more

I just got off the phone with agent Sheika. She was so helpful, professional and patience. Sheika helped me with my bill and the end result was great. She was a pleasure to work with. Wish all agents were like her. read more

Everything at this sorry motherfkr needs to improve why do yall have 4-6 employees visually here but only 1/2 are working .... The broad with red burgundy highlights needs to be checked by management with all the attitude she got for no reason... I just know she can't be manager cause she just treats everyone like they're bothering her she will say she's about to take a lunch and then magically a customer who wants to buy a phone gets helped... it's ridiculous there should be no reason why at 10:30 on a Thursday there is no seating even available to sit cause there is no urgency to help ppl in the store . Hire more ppl and stop giving jobs to ppl who don't want to do customer service. Machine to pay bill is broken I can't even bypass all these ppl to pay a bill cause it doesn't catch the Apple Pay . Been here since 10:25 and 2 ppl have only moved up the line . read more

Today I started a complaint against Spectrum with CALIFORNIA PUBLIC UTILITIES COMMISSION for CONSUMER AFFAIRS they took extra money out of my bank account without my permission and refused to refund me. I have been reading some horrible stories what they have done to customers there needs to be a class action lawsuit filed against them I also reached out to 7 On Your Side I am going to also call Mayor Bass office because something needs to be done about them After reporting them to the CALIFORNIA UTILITIES COMMISSION FOR CONSUMER AFFAIRS I heard back from a Spectrum Escalation Team/Portland Mobile Billing Customer Service their email is MobileEscalationsPortland@charter.com They called and emailed me and said they are going to look into my problem I will keep an update I RECEIVED ALL MY MONEY BACK read more

Their Internet at Granada hills CA in not working 25% of the time. Their customer service is very bad when I disconnected it

Spectrum is just awful, tried to charge me for something I didn't have!!! You shouldn't have to fight a company this hard for something you don't have. read more

If I could give it 0 stars, I would. I hate this company. Why am I paying so much money if yall are just gonna keep disconnecting my internet at random times. Just give me a damn refund every time it happens. read more

I've had one of the worst customer experiences with Spectrum at the 3650 W Martin Luther King Jr Blvd store in Los Angeles. * The staff promised me 600 Mbps internet + 50GB mobile data, with free installation, activation, and first month waived. * They refused to show me any contract or the required Broadband Facts Label (FCC requires it), saying I'd get it later by email. * When I got home, the actual plan was only 500 Mbps + 30GB. * To make things worse, store entered my address incorrectly and then customer service created a new account instead of fixing it -- just to count another "sale." That added new installation and activation fees, which the store refused to take responsibility for, since it was CS created the account. * Now the store says "it's a CS issue," and CS says "it's a store issue." Both sides push blame back and forth while I'm stuck paying for their mistake. It is ridiculous how they are simply able to cheat without any consequences. I've already filed complaints with FCC because this feels like deliberate misleading sales and consumer fraud. don't trust verbal promises. They make things up without fulfilling them. read more

Service still sucks... my internet has gone out 4 times this month. Once a fire in an underground vault. 2nd time an unknown issue with my underground connection. 3 + 4th time - the whole neighborhood when down... no explanation - out for hours... The good news - got my internet bill cut in half... new alternatives - fiber and satellite have arrived!!! Ask for "Customer Retention" and skip the usual BS customer service which are worthless... get to the point and tell them you are switching carriers to alternatives. read more

Absolute nightmare to disconnect or reduce services!! Go with Anyone else. They will put you on hold for at least 30 minutes hoping you will hang up read more

I was on a seasonal hold for 3 mos. because Frontier offered me 3 mos for free and I wanted to test it out. I called Spectrum one day after full month's bill had generated and told me I had to pay for a full month because policy says once the bill is out there's nothing that can be done! 2 yrs of being a loyal customer and after speaking to 3 people, I still have to pay a bill even when I did not use the service for last 3 mos but still payed for the seasonal hold! This is NOT good customer service! read more

Had Spectrum for 6 years paying $99 for internet, i finally decided to Change to T-MOBILE for half the price. Call Spectrum to cancel and for some reason they could lower my subscription to $40 WTF. Why didn't they do that before. Customer service was terrible took my wife 45 minutes and a lot a screaming to get the service disconnected . I will never go back to Spectrum and would not recommend to anyone read more

Wish I could leave a 0 star review. Reps have no idea what they are doing. I spoke to them multiple times telling them to cancel my service, to no prevail. I guess that's the service you get when you off shore your workers, do better spectrum. Even after acknowledging my conversation on June 3rd and their failure to act on it they still pushed me to pay and threatened collections. Have some integrity when dealing with customers especially when they have multiple businesses utilizing your service. read more

If I could give a lesser rating I would. I was stuck with Spectrum because they're limited options in Santa Monica, CA. They never rewarded my loyalty just kept raising my rates for 8 years. My bill was ALMOST as much as my share of the rent as of this morning. For 2 days I have tried to cancel my service because more options are available now. Twice on the telephone they kept me either holding or asking invasive questions for about 30 minutes and the cancellation was never put through (so they could keep charging me for those two days). This morning I walked into a Spectrum store and cancelled in less than 10 minutes. Worst Company ever! read more

Horrible customer service. Service has been going down several times a day. Customer service or anybody there has no clue on when the issue will actually be resolved. I work from home and am losing money and their response is we can credit you $3. It's a joke! Definitely cancelling these clowns read more

The internet-only bill climbed to $110. Switch to a faster provider for about $65. I called to cancel, and they bill for the full month in advance when you quit, even when you stop service. Terrible value. Avoid Spectrum. read more

Down 3 + hours on a Friday. Completely down from 2:45 or so until SIX PM! In Los Angeles area (Hermosa Beach, CA). Both my wife and I work from home and cannot do so without internet. I had to walk down to the local Pizzeria (Paisanos in Hermosa) to even write this. Substandard. Lucky my wife doesn't like to switch services or I'd be gone. Thanks for nothing. read more

The shadiness of spectrum is legendary. I just disconnected service with them. I just got tired of doing the annual dance and waste n hour of my year on this garbage service. to Spectrum management: stop treating people they way you do, you have a good service, and if you treated people with respect instead of giving them the runaround and idiotic sales and retention tactics that you use, it would be so much better. you would save money on less churn. honestly I am moving to another provider at a higher price for less speed, but at this point, I'm doing it because I just want to support a competitor so that they can take market share from spectrum and they can become better players. I am making a conscientious effort to vote with my feet/wallet and I hope more people will do the same. so that Spectrum can be less of an asshole. =) just for fun, and to validate my points, if its on reddit, must be legit, right? https://www.reddit.com/r/Spectrum/comments/krjlrp/fuck_spectrum/ https://www.reddit.com/r/Spectrum/comments/16idgc0/does_no_one_have_anything_positive_to_say_about/ https://www.facebook.com/photo.php?fbid=139092494312379&id=107589450796017&set=a.107613950793567 THIS ONE! is always fun to read: https://www.yelp.com/brands/spectrum read more

Same crap company it always was. Canceling the service is a 17 minutes sales pitch. Back 20 years ago with charter same crap, that never changed. read more

make a reservation! just turning in my equipment , already cancelled service via phone, and i still had to wait for 10 people ahead of me in queue. what a huge inconvenience. read more

Spectrum - 1st Floor, next to Food Court & Victoria secret. - Television Service Providers Near Me - Los Angeles, California

Bad service. Go with anyone else is you can. They keep raising our rates. We should be allowed more choices. They suck.

Took advantage of my elderly mother. Changed her service to residential but didn't cancel the previous business internet. Paid 2 bills for months because the Technician said he would take care of it even though technicians can't cancel the service. When I called to talk about it they ensured me that they would take care of it but the best they could do is refund 2 months of the 5 months she was double charged. Only to find out they didn't do it and had to call in again and now they're only giving me 1 month and it's not their fault. Completely dishonest and unaccountable. read more

The worst ever Canceled them and still continue charge Canceled before my cycle The manager advise me to dispute in the bank and again the charge Terrible company read more

Spectrum continues to bill me for a non working phone The owner of this cell phone is gone, passed away, DEAD They told me that they would send me a " ticket " and a small case to place the non working phone in and mail it back One agent implied that I had to keep the phone I already have 2 phones They continue to bill me for my mom's phone She passed away over 6 months ago I sent Death Certificates many times I'm going to send it back via the post office asap The don't listen and I never got the case nor the " ticket " I'll have to mail it back then They give me the runaround read more

I called to cancel the service because my bill went from $57 to $76 per month for internet. Katlyn the customer service rep was rude and not apologetic and gave me no alternative. She was passive aggressive and said I should have looked at my account summery every month and know my coupons have expired like anyone has time for that. She then said when I cancel they don't prorate so i should pay the $76 then cancel. What a scam! Plus bad customer service. The competition is $50! read more

We have had a terrible experience with Spectrum that I want ppl to know about. We bought me a new iPhone online from Spectrums website (which if you know me I wait forever to update or buy new phones). Once we got the phone we couldn't get it to work. During the set up process and software update it crashed and then froze and then ceased to work. We contacted spectrum who first told us we could take it to any spectrum store to evaluate it and most likely return and/or exchange it. We get to our local store and we're told "no since we bought it online you either have to return it online or go to Apple for their warranty " . We then went to Apple....and they stated that the year warranty they offer has to be managed through Spectrum so they could not help us without charging us. So we contact Spectrum again and are told the only option is to do a return. We start the return process with the intention of once completed to go to a local store and purchase a phone. First we were told there would be a $50 restocking fee for the phone. We tried to argue this given that this is a BROKEN PHONE that we have paid $1000 for and doesn't work. It's not like we changed our mind...ITS BROKEN. There's a 14 day return period and we had the phone less than 24 hours when we shipped it back via fed ex. Now that they have the phone we are being charged about $500 for damages to this already broken phone. They charged our card without any notification...and once we called we got conflicting information. One person couldn't give us the cause for the charge due to their review/grading of the phone said there were no damages....and then the next person said it was reviewed/graded a second time and said there was a scratch. THERE WAS NO SCRATCH on this phone. They cant give us evidence of a scratch. We were then told that the scratch most likely happened during transit and that we (the customer who bought the broken phone) is responsible for the damage even if it was in transit via fedex. How's this right? First of all the shipping company should be held liable if that's the case....but instead of going after them, Spectrum goes after their existing customer. Second...they gave us no option but to send it back to them via FedEx. We asked to do in person but this was not an option. Third...let's say they're telling the truth and there is a scratch....THIS IS A BROKEN PHONE that we purchased, did not work and we returned with 24 hours so we could get a working phone. So we are being charged for a scratch on a broken phone that can't be used. We aren't even being allow to get this phone fixed and get it back. At this point even if there is a scratch I don't care! If they would just fix the phone I'll take the phone with the scratch! This such awful customer service. We have driven around to several locations, been on the phone for multiple calls and what was supposed to be a fun purchase is now miserable. And we've retuned a product that DOES NOT WORK and are being charged for supposed damages that can't be proven, that was likely done by the carrier, that was outside of our control. read more

I was going to cancel my spectrum because I was paying over $150 per month for the lowest tier. They gave me a different price of $92 and some change in 2024 that was suppose to be for 2 years. I specifically said so 2026? They said yes. After 11 months my bill was higher. The FCC got me nowhere. I talked to a lady that said that a discount was ending and that my next bill would be even higher, because another discount was ending, She kept saying it was only for 12 months. They said nothing about any of that when they said it was for 2 years. What a rip-off! If they promise you something, especially over the phone, don't believe it because they are liars too! read more

Not specifically this location, but I just got a bill and they're raising the Wi-Fi services for three dollars.. like what about the promotional price that I applied with? That's just out the window.. I chatted with Jose from West Texas on the app, but he was no help. This isn't right. Stop raising your prices on little things like if we're not gonna notice. read more

Today, once again in a month, the connection is lost. No one cares that you have to work. And you pay for it! Look for another Internet provider. read more

I was with Verizon but switched to spectrum mobile. Everything worked out GREAT! switching lines was easy. Plus they paid off my I phone that had a remaining balance. They sent me a virtual credit card, it could not have been easier. Plus spectrum is half the price of Verizon for mobile service. Customer service is always outstanding. The Silva family... P.S. if you have a remaining balance on your phone that you are transferring be sure to get the billing information from Verizon before you port over your phones. Once you port over it closes your account and their computer system shuts down all your past information.. read more

Spectrum is a total scam. Stay away from it. Miss applied our corporate payments. Applied to a wrong account, disconnected our account then charged us $25k early termination fee. When we disputed they didn't give any answers. Transferred from person to person and sent to collections. What a scam! read more

Terrible customer service. The store manager Alex is very very rude. They are on their defense and immediately initiate disrespectful behavior and assumptions to their black and brown customers. I was so frustrated with my simple Internet pick up I had to leave a review read more