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    Updated 1 month ago

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    Recommended Reviews - Verizon

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    I recently got a new phone at Verizon and Mike helped me through the whole process. He was very professional, patient, and explained everything clearly. He made the upgrade easy and stress-free, answered all my questions, and made sure I got the best option for my needs. Great customer service -- I really appreciate his help. Highly recommend asking for Mike if you visit this location!

    Inside store
    Mike B.

    Yes great customer service, easy going/respectful representatives that are honest with pricing and give good advice. Highly reccommend

    Great selection

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    11 months ago

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    11 months ago

    Had a nice experience with good service with Michael and Carlos when buying my new phone recently

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    11 months ago

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    11 months ago

    Michael did a great job helping us switch over to Verizon from our current provider. Thank you!

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    1 year ago

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    2 years ago

    Had a great experience. They made getting a new phone quick and easy. Took only a few minutes and answered all of my questions.

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    Page 1 of 3

    Verizon Reviews in Other Languages

    Ask the Community - Verizon

    Hi I ordered a phone from here. From Mikey. There's no number on here so I was wondering if it arrived?

    Store phone #424.341.5200

    Don’t See Your Question? Ask Away!

    Review Highlights - Verizon

    The second I walked in Mike greeted me and I walked out with my new phone soon after.

    Mentioned in 22 reviews

    Read more highlights

    You might also consider

    Spectrum - High Speed Internet

    Spectrum

    (20 reviews)

    AbWe chose Spectrum over three years ago because it was the only affordable internet option…read moreavailable in our area. For the first couple of years, things were mostly fine. Unfortunately, the last three experiences completely changed my opinion of this company. The first issue started when we had streaming problems. I upgraded our internet plan online to see if it would help. While upgrading was incredibly easy (one click), downgrading was not possible through the app. You are required to call in, which already feels like a deliberately one sided and scammy practice. When I called to downgrade, I was on the phone for over an hour. The agent repeatedly refused to process the downgrade, aggressively pushed me to keep the higher plan, and then began upselling a "free" cell phone. I clearly stated multiple times that I did not want a phone. The agent framed it as "free" for an extra $10 a month, implying it would essentially replace the cost of my previous internet plan. At one point, the agent literally told me I would be stupid not to take the deal. I acknowledge that I should have done more due diligence, but the language and pressure tactics used were completely unprofessional. I eventually agreed just to get off the phone so I wouldn't be late to work. Months later, I discovered I owed over $250 to pay off the phone after the promotional period ended. The agent would not take no for an answer and used manipulation and intimidation to close the sale. The second major issue occurred when I needed to cancel service due to moving out of the area. The agent, named "Angel" (ironically), was clearly trained to resist cancellation at all costs. He repeatedly asked me to find friends or family to take over my service, then suggested I ask my landlord to transfer it to the next tenant. I said no multiple times and explained I was uncomfortable and did not have time for that. No one should be pressured into recruiting others just to cancel a utility service. The agent then told me cancellation would take 35 minutes and that I had to stay on the line the entire time, not on hold. This made no sense, especially compared to every other utility I canceled quickly and easily due to a move. Once I firmly stated I would no longer engage in conversation, the service was suddenly canceled within 15 minutes. My final issue is that since scheduling our cancellation (and paying for an additional billing period), our internet quality has noticeably declined. Streaming issues and speed problems began immediately. We've had to continuously restart the router, even though both the app and router report no issues. I strongly suspect intentional throttling now that service is ending. If any attorneys happen to read this and are interested in speaking with me, I would be more than willing to share my experiences. I highly doubt I am alone in these circumstances. When I previously attempted to file a complaint about my first encounter, the Spectrum agent told me it was "my problem," which speaks volumes about the company's culture. I'm aware that by writing this review Spectrum likely won't care or respond meaningfully, but potential customers should know this is a company driven by corporate greed and sales metrics, not customer service or ethical treatment. Overall, Spectrum trains their agents to be manipulative, controlling, and aggressive. Canceling service should not require standing your ground repeatedly or enduring intimidation. If I had another option, I would never choose Spectrum again.

    Spectrum salespeople are the masters of bait and switch. They offer amazing deals, trick you into…read moreusing them for cell, tv, phone, internet and end up charging you for more. The sales person I talked to offered an amazing deal, brought over my phones from T-mobil and promised to call me back to close the deal. He never called me back. I hate Spectrum.

    Netwood Communications - "Find out what the buzz is all about"

    Netwood Communications

    (31 reviews)

    Fantastic. It's four times faster than the "high-speed internet" DSL that I was getting through…read moreAT&T, for roughly the same price! For a while I had a good deal with AT&T that got me that slow internet for $20 a month, and for that, I could live with the buffering. Once it went up to the normal price of $59 a month, though, WITH additional $10 or $20 charges for when we went over the data cap, I lost patience. That drove me to look for a new ISP, and I couldn't be happier with Netwood. Now I pay $65 a month for unlimited data at a download speed of 10mbps+ (as opposed to the 2.5mbps that I had with AT&T). When I called AT&T to cancel, the best they could offer to try to keep my business was 6mbps at about $30 a month for a year. And then, of course, the price would shoot up again, and I'd have to keep calling... I'd much rather pay a straightforward, no-BS monthly fee and get a faster connection to boot. I don't know if your speeds or charges will be the same, because I think it varies based on location and business v. residential use (mine is residential), but I do know that Netwood warrants a call or email. In my experience, Bonnie responds to connectivity requests (http://netwood.net/data-connectivity-request-form.php) and emails VERY quickly, so it won't take long before you know whether they can help you out. For your sake, I hope they can!

    Yes, FIVE, five stars…read more Netwood is my ISP. Their service and attention far surpasses that of the larger, more common providers (AT&T, Comcast, TW Cable). I sought an alternative after a HORRIBLE experience with AT&T, and, have been so happy to have found Netwood. Superior service, friendly, responsive staff, reasonable price ... what more could you ask for ?! I've also employed their services for web design and site maintainance, again, speed, service...SATISFACTION !!!

    Verizon

    Verizon

    (238 reviews)

    $$

    I have been a long time customer of Verizon, and to be quite honest, I have been very frustrated…read moreand disappointed with the experiences I've had recently. I was just about ready to switch my cell service to another carrier. However, when I visited the store recently to fix my SIM card issue, I happened to get the nicest technician, Q. He was very honest and explained to me that it was a known problem with the iPhone that I had. Besides fixing it, he also told me that I was paying way too much for the plan that i currently had. He lowered my plan significantly, helped me upgrade both my husband's phone as well as my own, and at no extra cost to us. I praise Q for his exceptional customer service. These days, customer service is just not what it used to be. Due to him, we still will remain loyal to Verizon for now. Thanks Q!

    Came into the Verizon store today and was told there was a short wait. I was fourth on the list but…read moreonly waited about ten minutes. Ronnie Gomez helped me, and he was excellent--knowledgeable, patient, and professional. Having worked in this industry before, I could tell he knew exactly what he was doing. He explained the plans, deals, and options clearly, and he really tried to make it work. That said, I didn't end up walking out with the phone I wanted. The main issue isn't the staff it's the system. The employees don't seem to have much flexibility when it comes to pricing or decision-making, and there's no easy way to reach them directly since they don't have business cards or phone numbers. If Verizon empowered their people more, I think the whole experience would be stronger. Still, Ronnie did everything he could, and I appreciate his effort. Four phones for this visit.

    Circuit Genius Network Audio Video - Sonos Outdoor Speakers and Sonos Amp

    Circuit Genius Network Audio Video

    (179 reviews)

    Brian of Circuit Genius is a true perfectionist. He is honest and detail oriented. His word is…read morehis bond and we were fortunate enough to have crossed paths with him. We live in the South Bay in house that was built in 1921 with lath and plaster so getting good WiFi is not easy. Brian spent a few hours assessing our entire house, Sonos system and TV's. He provided a thorough, detailed proposal that addressed our needs. He did not try to nickel and dime us or oversell as others tried to do. Brian goes above and beyond (went to Home Depot to buy mat black paint to hide marks behind the media room TV). The 4 people who work for him are impeccable and care about the job being done beautifully. We are so appreciative of his work and follow through. Brian came back twice to troubleshoot a technical challenge from old equipment, at no charge because he insisted the entire system work perfectly. Read the many 5 star reviews of Circuit Genius over the past 7 years, which are spot on- so very happy that we did.

    UPDATE: THIS CONTRACTOR'S LICENSE IS NOW SUSPENDED DUE TO REFUSAL TO PAY A COURT ORDERED…read moreJUDGEMENT. My initial review stated that I was forced to file a lawsuit against Brian Staller / Circuit Genius (legally known as: Performance Telecomm) for breach of contract. The matter is now permanently settled by the court. After the vendor filed an appeal, the Los Angeles Superior Court ruled in my favor and found Circuit Genius / Performance Telecomm liable for breach of contract. Owner Brian Staller calls this a "frivolous lawsuit" in his response to my initial review, but the facts prove otherwise. In his response to my first post, Brian called the lawsuit "bananas-level false" and "frivolous." The fact that I won a judgment against this company not once, but twice--once at trial and again on appeal--means that two judges ruled in my favor, finding Circuit Genius / Performance Telecomm in breach of contract. The court's decision validated the vendor's refusal to honor two key contractual agreements: 1. The Refund Scam: The vendor refused to process an agreed-upon refund for a Yamaha receiver (which the contract stated had "No restock fee if not wanted"). Instead, he attempted to coerce me into a "settlement" that required me to sign a document agreeing to no online reviews, legal proceedings, chargeback attempts or warranty support for work done. 2. Deceptive Practices: After agreeing in writing to return to my home and install a network rack at "no extra charge," he later refused to do so unless I paid a new 2-hour service minimum. He then withheld equipment that I had already paid for and refused to refund the cost of that equipment. **This Contractor is now a Regulatory Liability** More than six months after the final judgment, Brian Staller / Circuit Genius / Performance Telecomm has refused to pay the court-ordered debt. His failure to comply with the judgment has resulted in severe disciplinary action: 1. License Suspension: The Contractors State License Board (CSLB), has suspended his license for failure to comply with an outstanding civil judgment. (See CSLB Record for Performance Telecomm; License 117708). 2. Business Lien: I have filed a lien against this business to attempt to enforce the judgement owed (See State of California Notice of Judgement Lien; File No: U250127585224). This business employs deceptive practices and does not honor contractual agreements. Brian is desperate to get 5-star reviews and refuses to accept anything less even if it means bullying and using intimidation tactics with his customers. A business that ignores its legal obligations, has a lien against it, and has its state license suspended should be a major red flag to anyone reading this. Do not put yourself through a lengthy legal ordeal with this vendor. Proceed with extreme caution.

    T-Mobile

    T-Mobile

    (66 reviews)

    $$

    I walked in and there were two employees working. No one bothered to even look up. I was third in…read moreline and one of the employees went into the back and left one person on the floor. With 4 customers waiting to be helped. After 20 minutes I walked out. I love right across the street from this store but I will never go back again. The AT&T at 2333 Sepulveda is far superior. I'll go there. Hopefully, you'll get a new manager.

    TLTR: GO TO ALEX! He has 5+ years of experience. He is communicative, understanding, a team player,…read moreand helpful. Black Friday week, T-Mobile had a great promotion. Decided to move my account from AT&T to T-Mobile to get that promotion. I arrived Wednesday around 5pm. I first arrived just to see what promotions were available. I was greeted by a store associate (which would later learn she was only 4 months on the job and created a hassle with my situation). I began the process to transfer my line and get a new phone. ALEX took over my situation and he was completely the whole reason why I continued this with this transfer. He was there until CLOSING to make sure we had a good start to continue the following day. Arrived Friday (Thursday was Thanksgiving and they were closed). The first woman who assisted me continued to where Alex left off. She asked for a receipt that she gave to me that had the numbers for the specific individual. I thought this was necessary to continue and I went to two of my homes to try to fine this paper - took 1 hour of my time. I was unable to locate it and headed back to the store to see if there is a way around it. This is when ALEX noticed me and picked up my "case", HE WAS ABLE TO FIND THAT INFORMATION IN SECONDS. This showed how experienced he is. He took care of everything and stuck with me for HOURS until everything was taken care of. He also was assisting his coworkers - multi-tasking without a hitch! ALEX is the best! Thank you so much!

    Digilink Network Services - Marina Del Rey high speed wireless internet service for the boating community

    Digilink Network Services

    (14 reviews)

    When I came aboard at Fraser Communications, we were unfortunately dealing with an awful…read morecommunications company. Phone calls were dropping at alarming rates and internet access was at best sporadic. Not good. Our IT Consultant recommended DigiLink and during our preliminary meetings with them, we grilled them mercilessly with how they would handle each and every nightmare situation that we had been dealing with. Finally assured that they were the ones, we committed to an entire new phone system - no small commitment. We have never looked back. Let's talk customer service first. When there's an issue and you call DigiLink - their easy voice navigation system gets you to a live person - in record time! Their incredible desire and commitment to resolving an issue is textbook perfect. Technical mishaps happen. Upstream carriers fail and that has a rippling effect. But it's how DigiLink responds that was what mattered. They communicated their progress and followed up to make sure all was back to normal. They never lost their personal touch even as I saw them grow which is what should happen. Throughout the years, our commitment with them grew. We added additional sophisticated systems and with their incredible service, there is no downtime to complain about. Internet speeds are absolutely rocket speed - no small feat for an advertising agency. I seriously wish other companies would use their customer service as a template

    Thanks Digilink you saved the day for me. I was required to work from home when my office building…read moreclosed due to the Covid-19 virus lock down. Diglink provided me with fast reliable internet so I could continue my tax practice from home without missing a deadline during the lock down. Thank you again and Keep up the good service

    Verizon - mobilephones - Updated May 2026

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