Highly recommended!!! Super knowledgeable. On time. David has worked on all our projects, whether…read moreit's at our restaurants or our residential properties, it's always installed perfectly and works like a dream. The best is that David's service and reliability is super on point and I appreciate how professional he is. We will always be using David for our future projects!

horrible horrible horrible , DO NOT USE THIS SERVICE !! misleading initial contact , specifically…read morerequested a service call , not equipment sales upon confirmation i was told appointment would be anna review estimate for new equipment. when i explain i requested a service call not a sales call i was told then tat they would charge me $189 for a service review and probably still sell me new equipment because the don't fix your system they install new ones they provide !!!

Spectrum customer service is second to none. You call - they come…read more When our internet failed one morning, we had a service tech (John) arrive that afternoon. When our internet failed the next morning for a second time, we had another tech (Lester), again in the afternoon, who diagnosed and solved the problem. Problem solved, happy customer.

Unfortunately, Spectrum is the worst service. For six months, I have experienced intermittent…read moreservice and was told that if I requested a technician, there would be a 4-6 hour window. When I explained I could not wait 4-6 hours on any given day, they then changed their story about the wait time for a technician to same-day. After six months of unplugging and plugging in my service, I did my best to manage the intermittent service until September 3, 2026, when I finally could not take it anymore. A technician finally came out same-day and discovered I had a bad line. The internet service worked for seven days, until September 10. I have called five times and spoken with Kevin, Heather, Claudio, and now Ben, who are all giving me the runaround, though all I am asking for is six months of credit -- not to cancel my service. Spectrum is delusional to think they can charge customers for service that does not work as advertised. By "working," I simply mean having an internet connection -- that is the fundamental function I was expecting. Nothing fancy, just an internet connection, for which they charge over $75.00 per month. Ben is refusing to provide the six months' credit and is instead only offering one month.

Fantastic. It's four times faster than the "high-speed internet" DSL that I was getting through…read moreAT&T, for roughly the same price! For a while I had a good deal with AT&T that got me that slow internet for $20 a month, and for that, I could live with the buffering. Once it went up to the normal price of $59 a month, though, WITH additional $10 or $20 charges for when we went over the data cap, I lost patience. That drove me to look for a new ISP, and I couldn't be happier with Netwood. Now I pay $65 a month for unlimited data at a download speed of 10mbps+ (as opposed to the 2.5mbps that I had with AT&T). When I called AT&T to cancel, the best they could offer to try to keep my business was 6mbps at about $30 a month for a year. And then, of course, the price would shoot up again, and I'd have to keep calling... I'd much rather pay a straightforward, no-BS monthly fee and get a faster connection to boot. I don't know if your speeds or charges will be the same, because I think it varies based on location and business v. residential use (mine is residential), but I do know that Netwood warrants a call or email. In my experience, Bonnie responds to connectivity requests (http://netwood.net/data-connectivity-request-form.php) and emails VERY quickly, so it won't take long before you know whether they can help you out. For your sake, I hope they can!

Yes, FIVE, five stars…read more Netwood is my ISP. Their service and attention far surpasses that of the larger, more common providers (AT&T, Comcast, TW Cable). I sought an alternative after a HORRIBLE experience with AT&T, and, have been so happy to have found Netwood. Superior service, friendly, responsive staff, reasonable price ... what more could you ask for ?! I've also employed their services for web design and site maintainance, again, speed, service...SATISFACTION !!!

The service was good. The pricing / billing policies horrible. Even though some of these policies…read moreare industry standard, to me that does not afford any company cover. A bad policy adopted by one or everyone is still bad policy. My plan price dropped by more than half. It as that way for 9 months while i paid the old price. I had had calls with them and never was it mentioned we have a better plan / pricing for you if you're interested (many other companies ask this but not all). Only when i tried to cancel: The website MADE me call. Then of course they have wonderful pricing all of a sudden. Not only did they try to promote this dishonest practice, the level of attitude, i guess maybe they don't like it for a customer to criticize a policy. In any event..i'd rather pay more than the new price they finally offered than pay a clearly dishonest company any more money. My new plan is less than my original price with Frontier but more than what they offered to avoid my cancellation by $10/month. Money well spent. -sun 2026

Anyone thinking about switching to Frontier (by Verizon)? Do yourself a favor and don't…read more We switched to Frontier (by Verizon). What's mess. Worked for several months. Then out of the blue, zero services - no Internet (we have jobs and kids who need access for school) and since TV came over the line, none of that either. Every morning, noon and evening I'd get a text saying restoration of service by X (i.e. 4pm the same day). After a day or two that showed itself to be a straight lie. No human to talk to on the phone, either. This baiting fraud went on for two weeks until we switched back to Spectrum. They owed me $7.01 per their recurring bill and kept it for months and months instead of just sending me a check. Eventually they sent a prepaid MasterCard I never requested containing my $7.01 which, if I activated, screwed me over with annual fees, etc. I finally got in touch with someone in the Philippines who said they'd send me a check; haven't gotten it yet - been about a week. Frontier is about the worst company with which i've had the displeasure of doing business. Shady and unfair business practices at every turn, in my view. Stay always unless you're a masochistic glutton for punishment. Consider yourself warned.

This review has nothing to do with Phone Verizon customer care--they suck. This is about this one…read morestore in Culver City, in the Target shopping area on Jefferson. My phone needed to be replaced. I did my research and decided what I wanted. I walked in and got lucky with the most wonderful salesman. His photo is below. Wait for him to take care of you. He went through all the features of my new phone and put everything from the phone I was tossing into the new one. All of my photos, everything. I told him I was not good with phones and had little understanding so I wanted him to do it all, even put my wallpaper back on. He was patient and kind and explained things to me more than once and then showed me. He suggested other apps I should download and did that for me as well. He did everything I asked and more. I wanted earbuds--know nothing about them and he showed me how to use them, what would be best for me and I bought them. I also bought everything else he thought I would need and I love my new case. He was so nice and paid attention to me, not my know it all husband. He helped me. He was so great. He is the only way I will deal with again, so give the guy a raise. I wish I could recall his names, but I forgot. But he is adorable. He spent over an hour with me and never rushed me when he saw I was confused. He spent over an hour with me and never rushed me when he saw I was confused.

This Version in Culver City on Jefferson is great. We had the best service…read more I am not bright when it comes to phones and mine just stopped working. We went to this Verizon and I am so glad we did. They had a great selection of phone and everything you need to go with a phone. We did not have to wait long and the nicest salesperson helped me. I told him he would be doing a lot because I knew little. He spent an hour with me. He got my phone working, was able to take everything off the dead phone. My photos were restored and he showed me new apps I would want and need for the moved stuff. If he helped me get the wallpaper I had back on to the new phone. When I left I had a working phone that I was able to use right away and I was able to figure out what I needed to know. I was so lucky to find this salesman.

I shopped around for a new phone system. Mike was very knowledgeable and recommended a phone…read moresystem that was perfect for my business. It was affordable and he helped us familiarize ourselves with all the awesome functions. I highly recommend him and his company.

Mike is an awesome guy, straight forward professional and kind. He manages a few of my accounts…read moreflawlessly. He is a one stop shop for all carriers. Nice to have 1 point of contact who knows your business and takes care of my interest. Highly recommend

UPDATE: THIS CONTRACTOR'S LICENSE IS NOW SUSPENDED DUE TO REFUSAL TO PAY A COURT ORDERED…read moreJUDGEMENT. My initial review stated that I was forced to file a lawsuit against Brian Staller / Circuit Genius (legally known as: Performance Telecomm) for breach of contract. The matter is now permanently settled by the court. After the vendor filed an appeal, the Los Angeles Superior Court ruled in my favor and found Circuit Genius / Performance Telecomm liable for breach of contract. Owner Brian Staller calls this a "frivolous lawsuit" in his response to my initial review, but the facts prove otherwise. In his response to my first post, Brian called the lawsuit "bananas-level false" and "frivolous." The fact that I won a judgment against this company not once, but twice--once at trial and again on appeal--means that two judges ruled in my favor, finding Circuit Genius / Performance Telecomm in breach of contract. The court's decision validated the vendor's refusal to honor two key contractual agreements: 1. The Refund Scam: The vendor refused to process an agreed-upon refund for a Yamaha receiver (which the contract stated had "No restock fee if not wanted"). Instead, he attempted to coerce me into a "settlement" that required me to sign a document agreeing to no online reviews, legal proceedings, chargeback attempts or warranty support for work done. 2. Deceptive Practices: After agreeing in writing to return to my home and install a network rack at "no extra charge," he later refused to do so unless I paid a new 2-hour service minimum. He then withheld equipment that I had already paid for and refused to refund the cost of that equipment. **This Contractor is now a Regulatory Liability** More than six months after the final judgment, Brian Staller / Circuit Genius / Performance Telecomm has refused to pay the court-ordered debt. His failure to comply with the judgment has resulted in severe disciplinary action: 1. License Suspension: The Contractors State License Board (CSLB), has suspended his license for failure to comply with an outstanding civil judgment. (See CSLB Record for Performance Telecomm; License 117708). 2. Business Lien: I have filed a lien against this business to attempt to enforce the judgement owed (See State of California Notice of Judgement Lien; File No: U250127585224). This business employs deceptive practices and does not honor contractual agreements. Brian is desperate to get 5-star reviews and refuses to accept anything less even if it means bullying and using intimidation tactics with his customers. A business that ignores its legal obligations, has a lien against it, and has its state license suspended should be a major red flag to anyone reading this. Do not put yourself through a lengthy legal ordeal with this vendor. Proceed with extreme caution.

Brian of Circuit Genius is a true perfectionist. He is honest and detail oriented. His word is…read morehis bond and we were fortunate enough to have crossed paths with him. We live in the South Bay in house that was built in 1921 with lath and plaster so getting good WiFi is not easy. Brian spent a few hours assessing our entire house, Sonos system and TV's. He provided a thorough, detailed proposal that addressed our needs. He did not try to nickel and dime us or oversell as others tried to do. Brian goes above and beyond (went to Home Depot to buy mat black paint to hide marks behind the media room TV). The 4 people who work for him are impeccable and care about the job being done beautifully. We are so appreciative of his work and follow through. Brian came back twice to troubleshoot a technical challenge from old equipment, at no charge because he insisted the entire system work perfectly. Read the many 5 star reviews of Circuit Genius over the past 7 years, which are spot on- so very happy that we did.

After being with Spectrum for over 20 years, I recently moved and transferred my service to a new…read moreaddress. To my surprise, they charged me a $30 self-installation fee. What was even more frustrating was being billed for service at both my old and new addresses--despite the fact that I had only one account. When I called to dispute the charges, I was told they don't prorate services. That was the last straw. I decided to try Starry, and from the beginning, the experience has been fantastic. They let you try the service for free for a few days, no strings attached. The upload speeds are excellent--much better than what I was used to--and their routers are sleek and modern. Nicholas, the installer, was professional, friendly, and made setup a breeze. If Starry is available in your area, I highly recommend making the switch. It's been a refreshing change.

By far the worst internet provider I've ever used. We've had constant outages for three weeks, and…read moreafter Starry replaced our router, the problem actually got worse. Now our internet can be down for hours, and restarting the equipment is only a temporary fix. What's most frustrating is the lack of urgency and support. Appointments are often several days out, and we've received very little effort toward actually finding the root cause. Of all the internet companies I've used, Starry is by far the worst. Three weeks of unreliable service and this level of customer support is completely unacceptable.

I walked in and there were two employees working. No one bothered to even look up. I was third in…read moreline and one of the employees went into the back and left one person on the floor. With 4 customers waiting to be helped. After 20 minutes I walked out. I love right across the street from this store but I will never go back again. The AT&T at 2333 Sepulveda is far superior. I'll go there. Hopefully, you'll get a new manager.

TLTR: GO TO ALEX! He has 5+ years of experience. He is communicative, understanding, a team player,…read moreand helpful. Black Friday week, T-Mobile had a great promotion. Decided to move my account from AT&T to T-Mobile to get that promotion. I arrived Wednesday around 5pm. I first arrived just to see what promotions were available. I was greeted by a store associate (which would later learn she was only 4 months on the job and created a hassle with my situation). I began the process to transfer my line and get a new phone. ALEX took over my situation and he was completely the whole reason why I continued this with this transfer. He was there until CLOSING to make sure we had a good start to continue the following day. Arrived Friday (Thursday was Thanksgiving and they were closed). The first woman who assisted me continued to where Alex left off. She asked for a receipt that she gave to me that had the numbers for the specific individual. I thought this was necessary to continue and I went to two of my homes to try to fine this paper - took 1 hour of my time. I was unable to locate it and headed back to the store to see if there is a way around it. This is when ALEX noticed me and picked up my "case", HE WAS ABLE TO FIND THAT INFORMATION IN SECONDS. This showed how experienced he is. He took care of everything and stuck with me for HOURS until everything was taken care of. He also was assisting his coworkers - multi-tasking without a hitch! ALEX is the best! Thank you so much!

When I came aboard at Fraser Communications, we were unfortunately dealing with an awful…read morecommunications company. Phone calls were dropping at alarming rates and internet access was at best sporadic. Not good. Our IT Consultant recommended DigiLink and during our preliminary meetings with them, we grilled them mercilessly with how they would handle each and every nightmare situation that we had been dealing with. Finally assured that they were the ones, we committed to an entire new phone system - no small commitment. We have never looked back. Let's talk customer service first. When there's an issue and you call DigiLink - their easy voice navigation system gets you to a live person - in record time! Their incredible desire and commitment to resolving an issue is textbook perfect. Technical mishaps happen. Upstream carriers fail and that has a rippling effect. But it's how DigiLink responds that was what mattered. They communicated their progress and followed up to make sure all was back to normal. They never lost their personal touch even as I saw them grow which is what should happen. Throughout the years, our commitment with them grew. We added additional sophisticated systems and with their incredible service, there is no downtime to complain about. Internet speeds are absolutely rocket speed - no small feat for an advertising agency. I seriously wish other companies would use their customer service as a template

Thanks Digilink you saved the day for me. I was required to work from home when my office building…read moreclosed due to the Covid-19 virus lock down. Diglink provided me with fast reliable internet so I could continue my tax practice from home without missing a deadline during the lock down. Thank you again and Keep up the good service