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    T-Mobile Experience Store

    3.4 (140 reviews)
    PriceyMobile Phones
    Closed 10:00 am - 8:00 pm
    Updated 3 months ago

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    Sanitize your phone while you wait.
    Fara A.

    Thank you thank you thank you, Ernie Soto! His business card states "Mobile Expert" and he really is! We had three exhausting and frustrating days of phone calls with T-Mobile trying to establish service and port our phone numbers, so we finally decided to make an appointment and go to the store in person. They had a line of customers but we didn't wait long at all. Ernie efficiently ported our numbers and was patient, professional and very helpful (placing our SIM cards, our phone cases) throughout the entire process. His manager, Ozzy was very friendly and helpful as well! Thanks for running a friendly, helpful team at TMobile.

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    2 months ago

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    4 months ago

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    Photo of Tim C.
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    11 months ago

    Helpful 7
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    4 months ago

    Every time I come here they are so patient, genuine and sweet about helping you achieve whatever it is you are in the store inquiring about!

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    8 months ago

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    4 months ago

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    1 year ago

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    6 months ago

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    1 year ago

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    8 months ago

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    7 months ago

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    3 years ago

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    5 years ago

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    11 months ago

    Edwin & Ruben were super helpful in helping me switch from credo mobile to T-Mobile. They were great and they answered all of my question.

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    1 year ago

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    1 year ago

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    3 years ago

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    3 years ago

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    2 years ago

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    2 years ago

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    2 years ago

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    2 years ago

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    3 years ago

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    2 years ago

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    2 years ago

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    3 years ago

    Business owner information

    Photo of T-Mobile

    T-Mobile

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    2 years ago

    Tried with T-Mobile all day online and in store clearly their systems are terrible and no one working in store. Terrible experience

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    4 years ago

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    2 years ago

    Excellent, staff is helpful and efficient. I was taken care of and on my way very quickly.

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    1 year ago

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    3 years ago

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    2 years ago

    Thank you so much Brenda for taking such good care of me and my friend! You were very helpful and so kind. Thanks so much again

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    2 years ago

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    3 years ago

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    7 years ago

    Business owner information

    Photo of T-Mobile

    T-Mobile

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    3 years ago

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    8 years ago

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    4 years ago

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    4 years ago

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    Page 1 of 4

    T-Mobile Experience Store Reviews in Other Languages

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    Review Highlights - T-Mobile Experience Store

    I highly recommend this associate manager to help my friends, relatives and anyone who will listen.

    Mentioned in 3 reviews

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    People searched for Mobile Phones 5,279 times last month within 15 miles of this business.

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    Verizon

    Verizon

    4.4(193 reviews)
    1.6 mi

    We had the most wonderful experience at this store today. I bought my sister in, we had lots of…read morethings to ask. We bought two phones, two iPads, screens and other things because of how great she is. If you ever need help and are looking for the right person who takes their time, explains everything in full detail, and shows you how to set up and use these devices, see Rochelle and give her a raise.

    I think this dude Ash who works there sees a different plane in the universe around us. Just bought…read morean iPhone 2 months previous and I was walking in with a broken camera and screen; Apple wouldn't fix it cause it had water damage. I walked into this store expecting nothing, really I was stretching for a limb to the universe to inevitably take it hard and store my karma for a solid later on in life. When I walked in, I saw this guy Ash just tapping his iPad like a cyborg from the future. Compulsive, in tune, and filled with the hyper-focus for a surgeon's stich. I knew right away he was as crazy as I was in the best way ever. I legit stopped caring about my phone, just so interested in how he was about to approach my situation. He kept telling me, "I'll be with you in a second buddy" as he saved this father and daughter a TON OF MONEY on their bill. Finally I was up. I told him my situation and honestly I don't know what he did. He kept bashing on that iPad like he was breaking the code in a sci-fi movie and he just.... well I don't know, broke the code. I saw him 19 minutes before they closed and he handed me a brand new iPhone 17pro about 11 minutes before they closed. I'm paying a tiny bit more per month but I have another line now? I don't know, I just don't know. This dude Ash should be awarded a medal of honor from Verizon, a hall pass in purgatory, and a solid cheers from God. Cheers to him and this store.

    Photos
    Verizon - Rochelle hiding

    Rochelle hiding

    Verizon
    Verizon

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    Apple Third Street Promenade - The live plant wall

    Apple Third Street Promenade

    2.6(869 reviews)
    0.3 mi
    $$$

    This is one of those "human terrarium" style Apple Stores that are all glass walls and trees…read moreinside. As a Macbook and iPhone owner, I follow Apple stuff online, but periodically enjoy going into one of the stores to see stuff in person. Even when I'm not intending on buying. Currently I have a iPhone 16 Pro Max. I bought it maybe three months before the iPhone 17 came out. I was checking out the specs and differences and chatted with one of the staff members on duty. And he actualy discouraged me from upgrading as new versions were on the horizon in the near future. I appreciate folks that give you the quick and dirty about merchandise. It made me want to visit this store again. Lack of upselling = good value in my opinion. I would give this store a five but my policy is to never give chains more than a four. So you'll have to live with that.

    I had a very frustrating experience at the Apple Store on the Third Street Promenade…read more I actually came in ready to purchase a product. Before doing so, I wanted to address a previous experience and clarify information I had been given on an earlier visit. Instead of acting professionally and treating me with respect, the opposite happened. Steffon avoided directly answering my questions and kept redirecting the conversation with unrelated inquiries. I was trying to resolve a clear discrepancy between what I had previously been told and what I was now being told. There was no effort to reconcile the difference or provide clarity. When I realized the conversation was going nowhere, I asked to speak with someone else. I was told no one else was available. I then asked if I could speak with another associate at a different time, and Steffon stated he would not find someone else for me to talk to. Refusing to escalate or provide another point of contact is not acceptable customer service. I own almost every major Apple product and have been a loyal customer for years. I walked in prepared to spend money and left feeling dismissed instead. This review is the beginning of my escalation. I refuse to accept subpar service, especially from a brand that positions itself as premium. I expect this to be reviewed and addressed appropriately. Customers deserve professionalism and respect. This experience did not meet that standard.

    Photos
    Apple Third Street Promenade - Front entrance

    Front entrance

    Apple Third Street Promenade - Big screen to teach people how to use some the newest features on apple products

    Big screen to teach people how to use some the newest features on apple products

    Apple Third Street Promenade - Happy Birthday To ME

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    Happy Birthday To ME

    Verizon - Verizon Victra

    Verizon

    3.4(197 reviews)
    2.7 miSawtelle
    $$
    Available by appointment
    Shipping

    Amir is a star. He was able to correctly identify and fix an issue that Verizon's customer service…read moreand other store could not navigate. His knowledge is stellar, customer service is exceptional, and his ability to problem-solve is commendable. While the parking lot is certainly uniquely designed, this Verizon store is worth the visit when you're in need.

    These guys are dishonest, scammers. I am absolutely appalled that the representative looked me in…read morethe eyes & chose to blatantly lie to my face about the price just to make a quick sale, have me find out about the price the next day, return the device & lose a customer (if not more) for life. Through the Verizon App online, my mom bought an iPhone 16 Pro & specifically declined the technician set up fee of $40. She then sent me to pick up the phone in store. SCAM 1: When I get to the store to pick up the Phone, the Verizon rep said there was no order to be found on the account & that I had to pay in person that day. Turns out, (via e-time stamp) the Verizon rep intentionally cancelled my mom's pre-paid order so that I would have to fill out the forms & purchase a phone through him just so that he'd get commission. Such a waste of my time. I also had to call Verizon's phone triage just to verify my mom's prepaid order will be refunded to her account in the next Verizon billing cycle. SCAM 2: The Verizon rep said they were doing an Apple Watch deal where I could keep my existing Verizon line and buy the Apple Watch at the discounted rate in-store. I said ok & paid for the watch with my credit card in-store. I then go home only to find that the Verizon rep opened up a NEW PHONE LINE under a NEW PHONE NUMBER just for my Apple Watch that would cost me $15.99 for 36 months which is $575. Ridiculous. What's more is that instead of charging it to my account because it was my Apple Watch, he sneakily charged this $575 fee to my mom's account hoping my mom and I wouldn't talk & find out? This all felt so sneaky because Verizon's billing cycle is monthly & any new purchase can only be returned in 30 days... so if my mom and I didn't talk (literally the next day) or bother to have checked our online account we would've been locked in for 36 more months (3 years) for a new phone line for an Apple Watch... good thing we caught it. However the next day when I went into the store to return the watch & cancel the phone line, Verizon insisted on charging me a $50 restocking fee (again another swipe on the credit card). Even though I was in-store I again had to call the Verizon customer phone triage line to cancel the phone line AND refund the $50 restocking fee which they could only apply as a credit not cash. Also this credit is not going to apply until the next billing cycle so now I have to keep track of that as well. The Verizon Rep over the phone said if I don't see this $ refund in the next billing cycle I should call the main Verizon customer service line again (not even a specific line that'll get the new rep up to speed) - what a nightmare. SCAM 3: I specifically told the Verizon rep I didn't want to elect in the Verizon set up fee because I'm only here to pick up the phone. I'll be setting it up at home since Apple products are intentionally made to be user friendly. Despite saying this, the Verizon rep had the audacity to charge me not ONCE but TWO service set up fees for both the watch & the iPhone. When I asked him what those line items were on the invoice he blatantly LIED to my face that those were just Verizon Purchasing fees that he has no authority to take off the invoice & that they were NOT the initially declined technician set up fee. He was the only person in the store so I couldn't verify with anyone at that time & I ended up paying the $70 set up fee. I later found out the truth & had to again call the Verizon phone triage line to rectify this. I have never seen a representative blatantly lie about something so black & white, and something that could be easily checked the next day & rectified. Guess he was counting on the fact that I wouldn't go through the hassle of rectifying all the excess charges he put on my account. ------ Tldr, he upcharged me an excess of $904.58 when in reality if he had done right by me and gave me what I asked for & had the paperwork for, I wouldn't have had to pay anything and I wouldn't have had to waste so much time going back to the store & troubleshooting with Verizon's phone customer service line. What's more, is that all this money is only going to be refunded to me in Verizon CREDIT and not refunded to the original payment. Insane. Biggest scam ever. These people are heartless.

    Photos
    Verizon
    Verizon
    Verizon

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    T-Mobile Experience Store - mobilephones - Updated May 2026

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