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    Verizon

    3.4 (197 reviews)
    Closed 10:00 am - 8:00 pm

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    Reviews With Photos

    Nima V.

    Worst customer service. The store was literally locked closed when i arrived early for my 6:00pm appt. There was a note on the door saying be back at 6:30. Why did the employee leave when there was an appointment scheduled?? Not only that. He was rude and obnoxious when he returned at 6:30. He was unwilling to help to us and basically threw us out of the store. He told me he didnt have staff and if I wanted I could apply... like what??? I rushed to the westwood location where they were more than happy to help me. Westwood location even stayed late to help me as much as he could. DO NOT GO TO THIS SANTA MONICA BLVD LOCATION. RUDE AND THEY DONT HELP!!

    Verizon Victra

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    Photo of Ariel P.
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    95

    2 months ago

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    1 year ago

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    Help Desk

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    Photo of w w.
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    6 months ago

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    Help Desk

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    6 months ago

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    Help Desk

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    Photo of Sarkis K.
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    1 year ago

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    Help Desk

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    7 months ago

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    Help Desk

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    Photo of Nima V.
    55
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    3 years ago

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    Help Desk

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    9 months ago

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    Help Desk

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    Photo of Sophia R.
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    2 years ago

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    Help Desk

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    2 years ago

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    Help Desk

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    1 year ago

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    1 year ago

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    Photo of DrOlga L.
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    2 years ago

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    Help Desk

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    1 year ago

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    Help Desk

    Helpful 1
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    Photo of Maria V.
    553
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    1

    3 years ago

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    Help Desk

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    6 years ago

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    Victra

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    Photo of Travis J.
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    24

    4 years ago

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    6 years ago

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    Victra

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    4 years ago

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    Help Desk

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    Photo of Ron W.
    441
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    4894

    7 years ago

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    Victra

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    2 years ago

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    3 years ago

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    3 years ago

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    2 years ago

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    Help Desk

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    5 years ago

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    Victra

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    2 years ago

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    Help Desk

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    4 years ago

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    7 years ago

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    Victra

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    4 years ago

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    Photo of Peter D.
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    7 years ago

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    Victra

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    6 years ago

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    Victra

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    4 years ago

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    6 years ago

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    Victra

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    7 years ago

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    Victra

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    Photo of Alain D.
    13
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    10

    6 years ago

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    Victra

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    4 years ago

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    Victra

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    Photo of Dana D.
    361
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    6 years ago

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    Victra

    Helpful 1
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    Photo of A A.
    1
    11
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    7 years ago

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    Victra

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    8 years ago

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    Victra

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    8 years ago

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    Page 1 of 5

    Ask the Community - Verizon

    Do you honor the Verizon "Upgrade to moto g power. Just $5.00 for 36 months" coupons sent to Verizon costumers that don't have phones that support 4GLTE and 5g?

    We’d love to assist you with getting a new device. There are a couple of options to assist you with purchasing a new device.… Read more

    Don’t See Your Question? Ask Away!

    Review Highlights - Verizon

    Everyone here was super helpful with letting me charge my phone and they were very accommodating.

    Mentioned in 9 reviews

    Read more highlights

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    T-Mobile Experience Store

    T-Mobile Experience Store

    3.4(140 reviews)
    2.7 mi
    $$$
    Virtual estimates
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    TLDR: Kevin, Ruben, & Meg set the standard to be beat in customer service and professionalism…read more After being with them for 30 years for cellular, I had decided months ago to leave AT&T. I went in late on a Friday afternoon on a beautiful day, thinking it'd be quick and easy. It was not quick. It was, however, exceptional. I was greeted immediately by Ruben, who let me know from the get that it'd be about 20 minutes before someone could sit with me. He asked what I was in for and got me on the list. He looped back prepping me for what I needed so I could be ready when it was time. I logged into my ATT account and took screenshots of my statements, account, and plan details. Kevin was the guy assigned to work with me. I was clear about what I wanted, he was clear about T-Mobiles offering, and we were off to a good start. But then, we were met with challenges at every step of the way. AT&T did not make it easy for me to transfer. From getting the release PIN to porting the account over, we ran into hiccups and delays. Throughout the ENTIRE process Kevin was calm, patient, and unphased. A true professional. Ruben stopped in from time to time to check on us both as we progressed. I was astounded by Ruben's attentiveness on the floor, checking in with customers in progress as well as those walking in the door, consistently until his shift ended. They had a full house, and no one sat for more than two minutes without a hello. In the final stretch, I asked Kevin when his shift was up, He assured me we'd be done before the top of the hour. Turned out, AT&T had given me an account number that did not match on the back end in order to port the number over to the new carrier. We took it straight off of my invoice, it failed, Kevin and I contacted AT&T via the app to confirm, they confirmed, Kevin had to escalate up through T-Mobile to three-way patch a conversation with AT&T to get the correct account number - which was not, by the way, the account number I had on my invoice OR in the app. (SHADY!) All to say, Kevin's patience and professionalism all the way through our THREE HOURS together was unwavering. I walked in nervous about a carrier switch, I walked out converted to T-Mobile without one single regret. On the way out, I was able to thank Meg who was on the floor and had supported us through the entire fiasco. Wow, T-Mobile, if Kevin, Ruben, & Meg represent the quality you offer in service, they are bar none. Thank you to the T-Mobile Santa Monica team for one hell of a first experience with a new carrier that has me never looking back.

    The staff here are very helpful. One time my phone just turned off and I couldn't restart it. I…read morewalked in and within 5 minutes the staff showed me how to restart it, if the usual way didn't work. I also downloaded the T-Life app and on Tuesdays they have deals, which are fun! I have received a tote bag, umbrella, blanket, etc. The staff are also very patient when there are issues with my phone, or when my front glass has cracked. Fortunately for me, I have insurance, so the staff guided me on how to make an appointment with an affiliate local repair shop. Thank you T Mobile!

    Photos
    T-Mobile Experience Store
    T-Mobile Experience Store
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    Verizon - mobilephones - Updated May 2026

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